7A21--Vocera Software & Service coverage (VA-26-00047269)

The Department of Veterans Affairs Technology Acquisition Center is seeking information regarding full-service preventative and corrective maintenance and support services for Vocera badge communication systems at two VASTLHCS facilities in St. Louis, Missouri (John Cochran Division and Jefferson Barracks Division). The RFI requests responses addressing company size, Vocera capabilities and deployment experience, technical approach, authorized reseller status, staffing plans, timeline feasibility, and availability under Federal contract vehicles such as GSA FSS, GWACs, and T4NG. Key contract requirements include comprehensive support for 900 Enterprise Voice Licenses and 579 Engage Enterprise Licenses across three servers, data and device management, service monitoring, deployment optimization, onsite training, and assignment of a dedicated ProAssure Services specialist available 8 hours daily from 7:00 AM to 4:00 PM. The contractor must comply with substantial security and compliance requirements including VA Critical Security Controls, Zero Trust architecture, FICAM/PIV authentication, HIPAA/PHI protections, Section 508 accessibility standards, and AI governance standards prohibiting use of public generative AI services with VA data. Responses to this RFI are due by April 15, 2026, at 10:00 AM Eastern Time, though this is not a binding solicitation and responses are for planning purposes only with no obligation to award or pay for information submitted.

This opportunity is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses under NAICS code 541519 (Other Computer Related Services) with a small business size standard of $34.0 million in average annual receipts. The draft Performance Work Statement specifies a one-year Performance Period beginning September 30, 2026, through September 29, 2027, with up to four additional option periods available. The contractor must supply all OEM-approved replacement parts, service manuals, diagnostic tools, and documentation and must handle integration with multiple third-party systems including Rauland Nurse Call, Vista/CPRS, and Active Directory. No incumbent contractor information or specific award value has been disclosed in the pre-solicitation notice. This RFI serves as advance notice to interested parties that a formal solicitation for these services is anticipated to follow.