7A21-- OVAHCS Employee Recognition Platform and Services (VA-26-00052104)

The Department of Veterans Affairs Technology Acquisition Center seeks a cloud-based employee recognition platform and services for the Orlando Veterans Affairs Healthcare System, with proposals due July 8, 2026, at 2:00 PM CDT (amended from the original July 7 deadline). The procurement is unrestricted with no set-aside.

Place of performance spans all Orlando VA Healthcare System facilities. The platform must support a minimum of 6,648 OVAHCS employees and consolidate three existing recognition programs (Blue Ribbon, Daisy, and Bee Awards) into a single online platform delivering social recognition through points and badges. Required capabilities include real-time patient feedback capture, detailed reporting on patient satisfaction and patient safety data, unlimited data pulls, team recognition across multiple relationship types (Veteran-to-staff, peer-to-peer, leader-to-staff, leader-to-team), mobile access for Android and iOS, Single Sign-On integration with existing authentication and HR systems, and support for a minimum of two languages (English and Spanish).

The contractor must implement an ISO 27001 and HIPAA-compliant Information Security Management System, maintain SOC 2 Type II certification, conduct annual risk assessments, perform vulnerability management with annual third-party penetration testing, and comply with VA Technical Reference Model and Critical Security Controls requirements effective July 1, 2025. The contractor must also provide compliance monitoring plans, corrective action plans, and AI model/LLM change disclosures within 30 days of award.

The contract is firm-fixed-price with a 12-month base period and four optional 12-month extension periods. The NAICS code is 541519, Other Computer Related Services; PSC is 7A21. The VA Technology Acquisition Center in Eatontown, New Jersey administers the contract with payment processed through the Austin Financial Services Center. Contact Allison Fulton (Allison.Fulton@va.gov) or Contracting Officer Mina Awad (Mina.Awad@va.gov) with questions.