7A21--700-25-2-210-0012-MbM AudioCare (VA-25-00031859)

The Department of Veterans Affairs Technology Acquisition Center is conducting market research for an AudioCARE software maintenance and licensing contract supporting the Meds by Mail program. The procurement focuses on text messaging and audio notification systems that integrate with VA's VistA system, specifically covering prescription notification services for three VA locations in Dublin GA, Cheyenne WY, and Murfreesboro TN. The Request for Information (RFI) seeks detailed insights from potential contractors about their capabilities to provide software applications including AudioPREFILL, TM-PREFILL, and ACS-TM-BASE. Responses to this RFI are due by January 10, 2025 at 5:00 PM Eastern Time, with the contract specialist Evan Lee and contracting officer Matthew Newell serving as primary points of contact. This pre-solicitation notice emphasizes that the RFI is for planning purposes only and does not constitute a formal solicitation or guarantee of future contract award.

The contract is classified under NAICS code 541519 for Other Computer Related Services and PSC code 7A21 for IT and Telecom Business Application Software. The initial contract structure includes a 12-month base period with four potential one-year renewal options, requiring the selected vendor to provide SMS licensing for 120,000 texts annually and implement real-time prescription notification systems. Contractors must demonstrate capabilities for system installation, transaction reporting, security features, and 24/7 emergency telephone support, with all initial deliverables required within 90 days of award. No specific set-aside designations are currently identified, suggesting the opportunity is open to a broad range of qualified providers. While no incumbent contractor is explicitly named, the RFI indicates the VA is conducting comprehensive market research to understand potential vendor capabilities for this specialized healthcare communication technology service.