25-47 Public User Portal Applications

The Internal Revenue Service (IRS) is seeking to enhance its Public User Portal (PUP) Applications through a contract that aims to create a more user-friendly, 21st Century IDEA compliant digital experience. The procurement focuses on improving web applications, particularly the Tax Withholding Estimator, with an emphasis on mobile responsiveness, multi-language support, and consistent design standards across IRS digital platforms. Potential contractors must demonstrate expertise in web development, specifically using React 18.2+, with hosting capabilities in Amazon Web Services and adherence to IRS Online Design Guide requirements. The Request for Information (RFI) requires respondents to submit detailed two-part responses by May 22, 2025, at 4:30 p.m. ET, which will be evaluated based on technical capabilities, project management approaches, accessibility standards compliance, and security practices. Eligible vendors should be classified under NAICS 541611 (Administrative Management and General Management Consulting Services) with specific experience in IT and Telecom Business Application Development Support Services.

The contract has a total not-to-exceed ceiling of $9 million, structured with a one-year base period and two potential one-year option periods. There are no specific set-aside designations for this procurement, indicating open competition among qualified vendors. The IRS will require key personnel including a Senior IT Project Manager, Senior Web Developer, and Senior Software Application Developer to support the project. Contractors must demonstrate capabilities in Agile SCRUM methodologies, federal web application development, and compliance with frameworks such as FISMA and NIST. The primary objectives include reducing user frustration, minimizing filing errors, decreasing manual processing, and ensuring secure data handling while providing intuitive self-service tax-related digital tools. Potential contractors should be prepared to showcase their ability to integrate seamlessly with federal agency teams and provide comprehensive technical services throughout the project lifecycle.