25-47 RFI 5.6.25 (Attachment 1).docx

Internal Revenue Service (IRS) Office of Online Services 25-47 APMO- Public User Portal Applications Request for Information (RFI) May 8, 2025

25-47 APMO- Public User Portal Applications RFI | ii Introduction This is a Request for Information (RFI) -- hereinafter Notice. This is NOT a solicitation for proposals, proposal abstracts, request for bids or quotations, nor a promise to issue a solicitation in the future. The purpose of this RFI is for the Government to obtain knowledge and information for project planning purposes only.

No proprietary, classified, confidential, or sensitive information should be included in responses to this Notice, unless otherwise appropriately marked by the Respondent. The Government reserves the right to use any non-proprietary technical information received in response to this Notice in any resultant solicitation(s). Do Not Submit any Proposals / Offers / Quotes in response to this Notice.

At a summary level, the Government has interest in and is seeking information regarding the capability of firms who can provide services pertaining to the enhancement of the Public User Portal (PUP) applications to provide a more user-friendly 21st Century Integrated Digital Experience Act (IDEA) compliant version of the application.

Request for Information Number: 25-47 APMO- Public User Portal Applications Project Title / Short Description: 25-47 APMO- Public User Portal Applications PSC or FSC Code: DA01 – IT and Telecom – Business Application/Application Development Support Services (Labor) NAICS Codes: 541611 - Administrative Management and General Management Consulting Services Release Date: Thursday May 8, 2025 Response Date: Thursday, May 22, 2025, no later than 4:30 p.m. ET.

Primary Points of Contact and Contact Information:

Name: Jonathan Brown and Tenika Morgan Title: Procurement Analyst and Business Operations Specialist Email: Jonathan.L.Brown@IRS.gov CC: tenika.c.morgan@irs.gov Responses shall be submitted to the email addresses above and have subject line of email: “25-47 APMO- Public User Portal Applications”.

25-47 APMO- Public User Portal Applications The Internal Revenue Service (IRS) strives to provide organizations services to meet their tax filing responsibilities. The IRS.gov website is the IRS gateway to online self-service options for taxpayers, tax professionals and other customers. This Statement of Objectives (SOO) is to support the Public User Portal (PUP) applications which launched from IRS.gov.

The Public User Portal (PUP) applications require compliance updates based on the 21st Century Integrated Digital Experience Act (IDEA) mandate, requiring all digital services to be consistent, modern, and mobile-friendly. Updates would include making PUP applications mobile-friendly, consistent with IRS design standards, and available in other languages.

Contract staff will work in concert with the IRS Technical Team and Product Owner. The infrastructure for PUP applications is located within the Integrated Enterprise Portal (IEP). Coordination and collaboration with the vendor supporting the IEP will be required.

Purpose The core objective of this effort is to enhance the PUP applications to provide a more user-friendly 21st Century IDEA compliant version of the application, while considering the overall user journey experience as we aim to provide consistency across IRS applications, address policy changes, reduce visitor frustration and increase confidence.

RFI Instructions Responses to this RFI are requested in two (2) parts and must be submitted using Attachment 3 25-47 RFI Response Template.

Responses shall have subject line of email: “25-47 APMO- Public User Portal Applications”.

Part I Company Profile Information - IRS seeks company profile information about the firms that provide services positioned to address the requirements discussed above.

Part II Capability - IRS seeks Industry responses to specific questions. Do not include any support documentation for any company other than your own. This is an analysis of your company’s abilities.

Part I: Company Profile Information Responders to this Notice must provide the following company information:

Company Name and Address Company technical Point of Contact (POC) information to include name, title, telephone number, and email address.

Applicable NAICS (North American Industry Classification System) Code List active governmentwide contracts that your company has been awarded (GWACs, IDIQs, and BPAs – include applicable SIN) Business Classification / Socio-Economic Status (e.g., large, small, 8(a), women owned, hub-zone, SDB, Service-Disabled Veteran Owned) Subcontracting / partnering / teaming possibilities Part II: Capability Responses to this Notice must include answers to the below questions answered in Attachment 3 25-47 RFI Response Template:

1. Describe your organization’s approach to adopting and integrating emerging web development technologies. What software development methodologies and quality assurance practices do you follow to ensure continuous improvement and reliability?

2. What experience do you have integrating seamlessly with federal agencies’ internal teams and processes ensuring accountability, shared success metrics, and continuous improvement in long-term partnerships?

3. What tools or platforms do you use to provide real-time visibility into project status, performance metrics, risks, and issues?

4. How do you ensure traceability and transparency from requirements through deployment and support?

5. How do you ensure that tools and processes improvements support scalability, maintainability, and continuous delivery without introducing complexity or redundancy?

6. Describe your approach to designing and developing web application that meet or exceed accessibility standards such as Section 508 or WCAG.

7. What processes and tools do you use to ensure data accuracy and integrity across the application lifecycle and how do you ensure compliance with relevant federal regulations, standards, and policies (e.g., FISMA, NIST frameworks)

8. Describe your approach to integrating security and securing sensitive data throughout its lifecycle from collection and storage to transmission and disposal.

9. What frameworks or certification (e.g., FedRAMP, NIST 800-53, ISO 27001) guide your secure data handling practices?

10. Describe your approach to managing program transitions, including knowledge transfer, team onboarding, and continuity of operations. What specific processes or tools do you use to minimize risk and service disruption during transitions?

Terms and Conditions regarding this Notice This Notice does not obligate the Government to award a contract or otherwise pay for the information provided in response. All costs associated with responding to this Notice are solely at the responding party's expense. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Further, the Government may contact the vendor for additional information regarding the information submitted as part of this market research effort. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization’s qualifications to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. After a review of the responses received, a pre-solicitation synopsis and solicitation may be published in Government Point of Entry or other similar source (e.g., GSA E-buy). However, responses to this notice will not be considered adequate responses to a solicitation.

Responses to this notice are not offers and cannot be accepted by the Government to form a binding contract or agreement. The Government will not be obligated to pursue any particular acquisition alternative as a result of this notice. Responses to the notice will not be returned. Not responding to this notice does not preclude participation in any future solicitation if one is issued.

No proprietary, classified, confidential, or sensitive information should be included in responses to this Notice, unless otherwise appropriately marked by the Respondent. The Government reserves the right to use any non-proprietary technical information received in response to this Notice in any resultant solicitation(s).

Do Not Submit any Proposals/Offers in response to this Notice.

Thank you for your response to this Request for Information.

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