19AQMM25C0149 - JOFOC for Application Processing Solution (APS)
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- 19AQMM25C0149
- Agency
-
Office of Acquisition Management
Department of State
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 19AQMM25C0149 Federal contract award
- Awardee
- National Association Citibank
- NAICS code
- Not on record
- PSC
- R711 Support- Management: Banking
- Place of performance
- Portsmouth, New Hampshire 03801, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of State, Bureau of Consular Affairs intends to award a sole-source contract to Citibank, N.A. for application processing solution services supporting passport application intake and processing, with an estimated total value of $390.24 million.
The justification cites 41 USC 3304 and FAR 6.3, citing unusual and compelling urgency. The rationale centers on the imminent transition of responsibilities from the U.S. Department of Treasury, which will end lockbox support on December 31, 2025, with only a one-month transition overlap. Citibank is identified as the incumbent vendor and the sole source capable of immediately continuing operations without service lapses due to its facility requirements, IT infrastructure, fiduciary management capabilities, and demonstrated volume capacity. Market research conducted via a Sources Sought Notice in November 2024 identified two potentially viable alternative sources—J.P. Morgan and Bank of New York Mellon—though both demonstrated limited understanding of requirements. The contract comprises a $150 million base year, $156 million for Option Year One, and a maximum of $84.24 million if FAR Clause 52.217-8 is exercised. The contractor must process approximately 30,000–66,000 passport applications daily, with all processing completed within 24 hours of arrival at the contractor's facility. Services include mail receipt, application scanning, data entry, assembly, batching, fee collection, deposit, application dispatch, file transmission, and document destruction. Place of performance is Reston, Virginia. The sole-source award provides a 12-month base period plus one 12-month option to allow time for transition planning; the follow-on contract will be competed through full and open procedures by the fourth quarter of fiscal year 2026.
Notice text
The Department of State (DOS), Bureau of Consular Affairs (CA) has a requirement to continue application processing solutions, which includes receipt of paper passport applications and collecting associated fees.
Awarded contract 19AQMM25C0149 to unknown vendor for unknown amount on 2025-09-26.
Files
| File | Type | Posted |
|---|---|---|
| 6. APS_JOFOC_2025_7_22_Redacted.pdf |
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