Security RFI_PWS Group 1.pdf

DRAFT

PERFORMANCE WORK STATEMENT

Surveillance and Notification Systems Control

1. BACKGROUND

The Department of Homeland Security, Federal Emergency Management Agency (FEMA) has a requirement to install, maintain and inspect, and repair the electronic security systems and connect those systems to the existing FEMA Enterprise Security System. Some Security monitoring systems at remote locations are tied to the Central Monitoring System located at Mount Weather and other locations. The Central Monitoring System is an open architecture, Mastermind Monitoring System, manufactured by Monitoring Automation Systems. This system monitors all intrusion alarms and is NFPA rated for monitoring of fire alarms. Other Security systems may be monitored by Federal Protective Services (FPS), FEMA Security Command Center and in some cases by other monitoring facilities upon the COTR’s approval. The Voice Evacuation system is manufactured by General Electric (Edwards/EST) and is open architecture.

2. SCOPE

The Contractor shall provide technical support services to install, inspect and maintain, and repair surveillance and notification systems at the specified FEMA locations.

3. APPLICABLE DOCUMENTS

• NFPA 72: National Fire Alarm and Signaling Code (2010 Edition)

• Underwriters Laboratories (UL) Standard 2050

• DCID 6/9

4. REQUIREMENTS

TASK 1: PREVENTITIVE SYSTEM INSPECTION/ MAINTENANCE SERVICES

The contractor shall perform scheduled inspection and maintenance services on:

• Closed Circuit Television Systems (CCTV) and related equipment and components

• Intrusion Detection Systems (IDS)

• Wiring systems Cable and/or Fiber Optics, Low voltage Power limited wiring

• Voice Evacuation Systems

• Other surveillance and notification, devices and support services

Such services will include a visual inspection for proper placement and a physical test of each piece of equipment to prove proper functioning as recommended by the manufacturer. Following scheduled inspection and maintenance the contractor will submit a document verifying that it has been appropriately completed. The document must be signed by an on-site government employee and thereafter forwarded to the COTR for approval. All inspection services shall be performed during the principal period of maintenance, Monday through Friday, 8:00 AM to 4:30 PM. Following the scheduled inspection and maintenance, the contractor will notify the COTR of available upgrades for all systems. The contractor shall notify the COTR in writing after inspections if any installations of replacement parts or upgrades to currently installed systems are required. (See Task 2 for more detail)

Visual system inspection services shall be performed in accordance with the schedule set forth in Chapter 7 (Table 7-3.1- Visual Inspection Frequencies) of the NFPA 72, (most recent edition) and in accordance with Underwriters Laboratories (UL) Standard 2050 and DCID 6/9 (current or as superseded) where applicable.

The frequency of scheduled inspection and maintenance on all systems shall be performed annually, or more frequently, if noted below, or in the NFPA 72, Underwriters Laboratories, or DCID 6/9. Within thirty days (30) of contract award, or within thirty (30) days following the exercise of each option year, the contractor shall forward an inspection and maintenance services schedule to the COTR for approval.

For example, the Intrusion Detection Systems (IDS) will be inspected and tested once a year. This will consist of complete testing of all devices attached to the IDS. This shall include but not limited to, Door contacts, motion detectors, seismic detectors, glass break detectors, batteries (including load testing) keypads, sirens, enunciators, cabinet tamper switches, control panels, duress buttons, strobe lights, general inspection of wires and connections. The alarm monitoring company must verify all signals received when possible. Upon completion of the inspection and testing the contractor will be responsible to provide the site manager and the COTR with the results of the test. Any deficiencies will be corrected and noted. The FEMA site manager must be notified what day the inspection will take place to provide advanced warning to the employees, as well as to arrange escort for the contractor.

TASK 2: SYSTEM EMERGENCY REPAIR SERVICES

The contractor shall perform unscheduled system repair services on:

• Wiring systems Cable and/or Fiber Optics, Low voltage Power limited wiring

All costs for repairs, including repair parts, shall be included with the contractor’s charges for repairs. Upon completion of the effort that is associated with “on-call repairs”, the equipment must meet or exceed manufacturers’ standards and specifications. All replacement equipment must be new or in like new condition. After completion of the above tasks, the contractor shall furnish the COTR those components that required replacement and modify the Inspection Services schedule, if necessary.

Unless authorized by the COTR or Contracting Officer, all services repairs shall be completed within twenty-four (24) hours of the original request time. Additionally, the COTR may deem a repair an emergency situation, and a four (4) hour response shall be required. In the event the contractor is unable to provide the necessary repairs in the required 24 or 4 hour period, the COTR can document the contractor as having poor performance.

The Contractor shall have facilities and employees who are available to FEMA to provide four (4) hour on-call repair response to all locations identified in this PWS. All responsible offices must be located within close proximity to ensure this four (4) hour response requirement. On-call repairs shall be performed upon notification by FEMA to the Contractor that the equipment is inoperable or unsuitable for operation.

The Contractor shall maintain a 24-hour per day, seven day per week telephone contact or employ answering service for notification by FEMA of the need for on-call emergency repairs. The Contractor shall provide the Contracting Officer and COTR with the designated point of contact and telephone number for notification purposes when on-call emergency repairs are required.

TASK 3: INSTALLATION SERVICES

When deemed necessary by FEMA, the contractor shall perform installation services on:

• Wiring systems Cable and/or Fiber Optics, Low voltage Power limited wiring

All equipment installation will follow the manufacturer’s installation specifications or installation instructions. In cases where there are optional choices in the instructions to install a piece of equipment or a system, the contractor shall contact the COTR for direction. All work shall meet applicable local or state codes for installation or construction and be in accordance with the manufacturers installation instructions and applicable portions of the National Electrical Code (current edition); applicable NFPA standards; NBFA Alarm Installer disciplines for installations.

The contractor will be required, as needed; to notify COTR of available upgrades for all systems. The contractor then may be required to install replacements and upgrades to currently installed systems. These additions shall be fully compatible with the systems that are currently in place. The new equipment will, without modifications, communicate directly with the currently installed monitoring hardware and software. In the event equipment is to be replaced, it must meet the existing standards or the contractor must upgrade all associated equipment to ensure the system will remain functional.

Intrusion Detection Systems: IDS must be able to meet the UL 1076 and UL 2050 standard. The IDS must be installed to meet, local and National codes. IDS devices must be numbered either with a permanent marker or labels to indicate what point they are on the system. Currently FEMA is requiring all door contacts to be the BMS type with tamper plates, the only exceptions will be for overhead doors or upon direction of the COTR. All tampers must be used and must be a 24 hour point, this includes door contacts , motion detectors, keypads, glass break detectors, cabinet tampers and any other device attached to the IDS, unless otherwise directed by the COTR.

CCTV: All CCTV equipment must be installed to meet, local and National codes. DVR's will be used with a minimum storage capacity of 30 days based on the number of camera's. Resolution will be at the highest setting possible so as to allow clear viewing on playback. Record on motion will be set for all fixed camera's when possible to save hard drive space, unless otherwise directed by the COTR.

Currently FEMA is using Radionics/Bosch for the IDS systems, Panasonic for the CCTV systems and Cassi Russco for the access control systems. If the contractor feels this will not meet FEMA's needs they may address this with the COTR for final decision.

All new equipment installations must include training for the FEMA site security POC or his/her designee.

5. TECHNICAL REQUIREMENTS

5.1 AUDIO VISUAL ENTRY SYSTEMS

AiPhone System – An AiPhone system with audio and video capabilities will be installed with two (2) desk stations to release a door. Initiation will be a momentary push button, which is properly labeled as such: Reception Entry door.

• AiPhone make and model:

o JF Series with two (2) desk stations

In addition to the two (2) desk stations a simple “push button” door release will be installed at the clerical desk. This button will be separate from the AiPhone system but it will release the Main Entry door.

5.2 INTRUSION DETECTION SYSTEMS

INTRUSION DETECTION SYSTEM (IDS) REQUIREMENTS

• The FEMA Physical Security Branch representative must approve the Intrusion Detection System (IDS) design, devices, and equipment. The contractor or lessor must provide a project management plan including a bill of materials (BOM) to the FEMA Physical Security Branch representative and receive approval in writing before any work begins.

• The contractor or lessor will purchase, install, program, and test a turn-key Bosch model #9412 series panel. The panel must contain the latest firmware release. The control panel will be installed in the IT/LAN closet. The contractor or lessor will provide experienced technicians to install, program, and test the system. The IDS must be controlled and operated by a Government representative. All equipment and security devices are to be installed according to the manufacturer’s specifications. Hardware documentation will be turned over to FEMA Physical Security Branch representative at the end of the project.

• The selected vendor will have a full understanding of current hardware and software applications.

• The host panel and all associated control equipment and power supplies will be located on an interior wall in the

Telecom Management room. (Refer to the floor plans of location)

• The power supplies for IDS equipment will be connected to 120VAC. A power strip will not be utilized. The power supplies shall be UL Listed.

• The contractor will provide all equipment mounts, slides, shelves, or hardware.

• All wiring will be clearly labeled for ease of identification and adhere to UL requirements.

• All equipment will be properly grounded according to the manufacturer’s specifications.

• All door contacts will be mounted in the top of the frame. All door contacts used for the IDS system must meet

UL specification UL 634 as a level 1 or level 2 Balanced Magnetic Switch.

• All conduit sizing and wiring requirements are the responsibility of the Contractor or Lessor.

• The contractor shall design, procure, install, program, test, document and provide training for a complete turnkey system.

• The Contractor will be required to provide and install all cable for the IDS. All cable runs will be homeruns.

The Contractor will, if necessary, obtain a low voltage permit needed for DHS cabling requirements.

• The installer must be a vendor who is experienced in programming the advanced software features associated with this panel and which is required for this security management control application.

• The IDS will notify via the telephone connection or Internet/intranet connection the agency specified location violations of the security system.

• All intrusion detection devices installed must be centrally powered in the IT/LAN room and monitored from the

FPS Mega Center. Contractor is responsible for programming and testing with FPS.

• All IDS panels shall be installed with an internet communications module part number DX4020 even if the module is not currently used.

IDS Control Panel The type of panel to be installed will be Bosch model #9412 series panel – no exceptions. The Bosch panel will be located in the IT/LAN room. The keypads and alarm devices for this system will be specified below.

IDS Alarm Keypad – is specifically designed to interface with the Bosch 9412 IDS panel. The alarm keypad will be used to arm and disarm the IDS. There may be multiple alarm keypads able to control one IDS. The following alarm keypad will be used:

• IDS alarm keypad make and model.

o Bosch model #1260, Alpha IV Command Center (Both Keypads will be able to arm and disarm the entire IDS).

Passive Infra-Red Detectors (PIR) – There are two (2) types of PIRs that may be used (as specified) for this installation. The first is a 360-degree ceiling mounted PIR and the second is a surface or flush wall mounted directional PIR; both will operate on 12VDC. The PIR is designed to detect unauthorized motion within a secured space. The following PIRs will be used:

• 360 ceiling mounted PIR make and model.

o Bosch DS938Z

• Wall mounted PIR make and model.

o Request approval from FEMA Physical Security Branch

Door contacts – Door contacts are designed specifically for the IDS. All door contacts used for the IDS system must meet UL specification UL 634 as a level 2 Balanced Magnetic Switch. The following door contacts will be used:

• Door Contact make and model:

o Any meeting UL specification UL 634 as a level 2 Balanced Magnetic Switch with internal resistor.

Duress Button – The duress button is designed to alert other employees in the office that an emergency is occurring.

The Duress button shall be silent and will the FPS Mega-Center to the alarm condition.

5.3 CCTV SURVEILLANCE AND ASSESSMENT SYSTEM REQUIREMENTS

CCTV VIDEO SURVEILLANCE AND ASSESSMENT SYSTEM REQUIREMENTS

• The FEMA Physical Security Branch representative must approve the CCTV Video Surveillance and Assessment system design, devices, and equipment. The contractor or lessor must provide a project management plan including a bill of materials (BOM) to the FEMA Physical Security Branch representative and receive approval in writing before any work begins.

• The contractor shall procure, install, program, test and document a complete turnkey video system that is approved by the FEMA Physical Security Branch.

• The contractor will maintain and warranty the system for one year after the acceptance date.

• All cameras will be connected to a DVR (specifications below).

• All CCTV cameras and associated equipment shall be powered on the same phase of AC power to minimize any interference with the video signal.

• The contractor will provide a power supply to power cameras. The power supply shall be connected to 120VAC wall outlet and shall not be connected to a power strip.

• All wiring will be clearly labeled for ease of identification.

• Camera options shall be set by location and security requirements as deemed appropriate by the FEMA Physical

Security Branch Technical Representative.

• The contractor will provide and install color CCD cameras.

• All video cables will utilize Siamese coax with attached 18-gauge two-conductor wire. The video cables will be terminated with crimp type BNC connectors. Twist-on type connectors will not be accepted.

• The contractor will supply, install, and label all video cables from each camera location to the video switcher/control system and from each monitor to the video switcher/control system.

• The system will have the ability to receive no fewer than 8 video cameras and outputs for 4 video monitors.

• The system will be able to provide programmed video sequencing to selected monitors, automatic camera call-up for alarm conditions, and provide manual operation to view any camera to any monitor.

• The system will provide time/date, camera number and text description for each video camera.

Digital Video Recorder (DVR) The type of DVR to be installed will be a Panasonic 300 series DVR with at least 4.0 TB of storage capacity; PN WJ- HD 716 – no exceptions. The DVR will be installed in the IT/LAN room in the rack specified below.

CCTV Monitors

• 19 inch monitors will be installed

CCTV Cameras

• CCTV camera make and model:

o 964 vandal Resistant PTZ PN WV-CW 964 o 484 series vandal resistant fixed camera

CCTV System Rack If space is available use the existing standard IT rack for the CCTV system.

5.4 TRAINING

• The contractor will provide no fewer than (4) four hours of on-site training and technical assistance for the system.

6. DELIVERABLES

ID

Deliverables Performance Standards Delivery Schedule

1.0 Post Maintenance/Inspection Report Will be provided in final PWS Will be provided in final PWS

2.0 Post Installation Report Will be provided in final PWS Will be provided in final PWS

3.0 Post Repair Report Will be provided in final PWS Will be provided in final PWS

7. PERSONNEL QUALIFICATIONS

All personnel assigned to this contract must satisfy the requirement set forth in NFPA 72, Chapter 7, paragraph 7-1.2.2,(a) “Factory Trained and Certified”. All personnel must be certified alarm installers/technicians /locksmiths by an approved authority. The certification must pertain to all equipment identified in Attachment B, and C, “FEMA MAINTENANCE AND INSPECTION DETAIL”. The Contractor shall provide a listing of all certified and trained personnel approved to work at each location identified above within thirty (30) days of contract award. This list shall be updated and provided as necessary to the COTR throughout the base and each option year of the delivery order.

8. PLACE OF PERFORMANCE

The contractor shall provide technical support services nationwide across 10 FEMA Regions and Headquarters, as well as any additional fixed and disaster sites nationwide including Alaska, Hawaii, Guam, Puerto Rico, and the US Virgin Islands.

9. PERIOD OF PERFORMANCE

The contractor shall provide technical support services from October 1, 2011 to September 30, 2011 (base year), and for four (4) subsequent one (1) year option periods.

10. SECURITY

Where required by FEMA, the contractor’s employees shall possess TOP SECRET security clearance.

11. QUALITY ASSURANCE SURVEILLANCE PLAN

Random Sampling will be the primary method of surveillance. During a random sampling inspection any faults will be noted. A fault is defined as work that is found to be unacceptable under any of the performance standards or failure elsewhere in this PWS. There will be a final inspection of this delivery by the COTR who will accept the work as complete or note any deficiencies. Any deficiencies will be documented and reflected in the contractor’s future past performance evaluations.

12. WARRANTY OF NEWLY INSTALLED SYSTEMS

12.1 Newly Installed Systems - The contractor shall guarantee all materials to be free of defects for a minimum of one (1) year from the date of acceptance by FEMA. If the manufacturer’s warranty is longer, it shall be covered for that period. All labor will be guaranteed for a period of one (1) year.

12.2 Repairs – The contractor shall guarantee all materials and labor for a period of ninety (90) days from the date of repair.

13. PERFORMANCE REQUIREMENT SURVILLANCE (PRS)

Shall be provided in final PWS