Y25-1067-KS_Scope_of_Services.pdf

SCOPE OF SERVICES

1. Background

Orange County Fire Rescue Department (OCFRD) provides emergency medical services (EMS) to a diverse and growing population. The Department operates numerous response units and stations throughout the County and requires consistent access to a broad range of EMS equipment and supplies to support operational readiness, safety, and quality of care.

The Contractor shall be capable of delivering high-quality EMS equipment and supplies that comply with current safety, regulatory, and operational standards.

2. Overview

The Contractor shall furnish, deliver, and support a comprehensive catalog of EMS supplies and equipment on an as-needed basis. Products must be new, unused, and suitable for emergency response environments. Items may include, but are not limited to:

1. Airway management devices

2. Trauma supplies and bleeding control products

3. Immobilization tools (e.g., backboards, cervical collars)

4. Personal protective equipment (PPE)

5. Intravenous (IV) and medication delivery supplies

6. Medical storage bags and organizational tools

7. Diagnostic and monitoring accessories

All products must meet or exceed applicable FDA, OSHA, and industry standards and, where required, carry appropriate certifications for medical use.

3. Staffing, Equipment, and Performance Requirements

A. Staffing

1. The Contractor shall designate a primary account representative familiar with EMS supply logistics and available for order support, delivery coordination, and issue resolution.

B. Equipment & Product Requirements

1. All EMS equipment delivered must have at least twelve (12) months of shelf life or manufacturer expiration remaining from the date of delivery.

2. Packaging must be intact and undamaged; compromised products must be replaced by the Contractor at no cost to the County. Once the Contractor is notified regarding the compromised product, they may either provide instructions for disposal or coordinate the return of the item. A replacement shall be provided within one (1) week of notification.

3. All products shall be commercially labeled. Generic, private-label, or substitute brands shall only be accepted if they meet or exceed the quality and performance of the originally specified items and are pre-approved by the County.

C. Performance

1. All deliveries must be completed within seven (7) calendar days from receipt of Delivery Order.

2. All unit pricing shall include standard shipping to designated County facilities.

3. Expedited shipping may be authorized by the County on an as needed basis and reimbursed if pre-approved.

4. If an item is on back-order, discontinued, or under manufacturer allocation, the Contractor must notify OCFRD EMS Supply within the delivery deadline and provide a proposed resolution.

Contact Information for EMS Supply:

Phone: (407) 254-7774 Fax: (407) 249-6214 Email: CSMed@ocfl.net Address: 400 Gaston Foster Road, Orlando, FL 32807

4. Frequencies and Deadlines

A. Orders shall be placed as needed and may vary in quantity and type based on operational demand.

B. All deliveries must comply with the seven (7) calendar day fulfillment timeframe unless otherwise agreed.

C. Back order communications and resolution proposals must be provided to Orange County Fire Supply within seven (7) calendar days of the order.

D. All unit prices shall include standard delivery. The County may approve expenses for expedited shipping on a case-by-case basis for orders required in less than seven (7) calendar days.

5. Reporting and Invoicing Requirements

1. Upon request, the Contractor shall provide the County with a report of all orders placed under the contract.

2. At a minimum, the report shall include:

i. Order date

ii. Item description

iii. SKU or part number

iv. Unit price

v. Quantity delivered

3. Invoices must be itemized and reference the associated delivery order number.