Y23-05_Sole_Source_Advertisement.pdf

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Attached to
Broadband Literacy Classes for Orange County Residents
Solicitation number
Y23-05-SS
Issued by
Orange County, Orlando City, Florida

About this file

This document is a Sole Source Advertisement from Orange County, Florida, seeking a curriculum provider for a broadband literacy program targeting low to moderate income senior residents aged 65 and older. The county is specifically interested in procuring a comprehensive technology education course from the From the Heart Charitable Foundation, which has been identified as the sole provider meeting all program requirements. The program will be available until 4:00 PM on December 21, 2022, with interested vendors invited to contact Ana Villalona to determine eligibility.

The proposed program encompasses nine key technology literacy areas, including device understanding, web browsing, wireless protocols, search engine usage, mobile device navigation, email management, app and web-form interactions, cybersecurity principles, and an overview of modern technologies beneficial to seniors. While primarily focused on residents 65 and older, the program will also consider participants aged 18-64 who are involved in other county programs where broadband literacy is critical. The county seeks a curriculum preferably built on an existing successful framework to provide seniors with fundamental broadband technology skills.

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Text version

Y23-05-SS

Orange County, Florida is interested in purchasing a broadband literacy program which predominantly supports low to moderate income senior residents (aged 65 years old and older). While these residents will be prioritized for class access, the rare cases where low to moderate income residents aged 18 to 64 years old are participating in other County programs in which broadband literacy is vital, will also be considered eligible. A curriculum provider is sought to deliver a course program – preferably built on an already proven, successful curriculum - providing our senior residents with broadband technology literacy basics. To date, research within the industry has indicated to the County that From the Heart Charitable Foundation is the sole provider of all the required services needed for this program.

The program requires the following:

1. What the various devices are that comprise a broadband system and how to utilize/maintain these hardware components.

2. How to utilize web browsers and different types of browsers/what software solutions may be optimized with which browser.

3. How to differentiate and activate Wi-Fi, Bluetooth, and other wireless device protocols; as well as how to access Virtual Private Networks for remote access.

4. How to utilize a search engine (especially Google) and how to access different modes of content (i.e. webpages, videos, images, etc.)

5. How to utilize various mobile devices to access the above topics, whether on a desktop, laptop, tablet or cell phone.

6. How to set up email accounts; maintain email inboxes; and send emails.

7. How to find, download, and utilize mobile apps and fillable web-forms.

8. Anti-cyber-phishing exercises, basic public-facing cybersecurity principles, and detection of fraud/suspicious internet activity.

9. Overview of modern technology useful to seniors such as voice-activated devices, autonomous vehicle/shuttle services, tele-health kiosks, etc.

Any vendor that wishes to determine if they meet the County’s requirements is invited to contact Ana Villalona by email at Ana.Villalona@ocfl.net by phone at (407) 836- 5640. This information will be available for review until 4:00 PM, December 21, 2022.

mailto:Ana.Villalona@ocfl.net

File details come from the government source that posted it. Updated .