Workflow_Designs_(5).pdf

The document contains workflow design diagrams for a claims management system, depicting four different workflow processes: New Liability Claims Workflow, New Subrogation Claims Workflow, New Mail Workflow, and New Task Workflow. The workflows outline the step-by-step progression of claims and mail processing, from initial receipt through document management, claim setup, supervisor review, and assignment to claims adjusters. Each workflow follows a similar pattern, starting with mail/email/fax receipt, uploading to document management, creating a new claim, and moving documents into the claim file.

The New Liability Claims Workflow has a 10-day supervisor review period, while the New Subrogation Claims Workflow allows for a 90-day supervisor review. The New Task Workflow introduces an additional layer of complexity, showing interactions between Claims Adjuster, Supervisor, Admin, and task assignment processes. The diagrams use a blue color scheme and include start and end points, with each step represented by a rectangular block showing the action to be taken. The workflows are designed to standardize and streamline the claims management process, ensuring consistent handling of different types of claims and administrative tasks.