WFTC-Performance-Work-Statement-05222025.pdf

US Department of Agriculture (USDA)

Performance Work Statement

Janitorial Services for Wildland Fire Training Center

McClellan, California

Contents Project Title General Information

1.0 Background and Purpose

2.0 Definitions

Contractor Requirements

3.0 Technical Requirements / Tasks

4.0 Deliverable / Schedule

5.0 Government Furnished

6.0 Contractor’s Key Personnel

7.0 Performance Requirement Measures

Attachment

Project Title

Janitorial services for Wildland Fire Training Center McClellan, California

General Information

1.0 Background and Purpose

1.1 Purpose: This is a non-personal services contract. Providers shall be accountable solely to the

Contractor who, in turn, is responsible to the Government. The Contractor shall provide all transportation, labor, equipment, supervision, materials, and supplies except those listed as Government Furnished Property, for the performance of this contract. As such the Government shall not exercise any supervision or control over the Contractor’s employees.

1.1.1 Background: The Wildland Fire Training Center (WFTC) is comprised of the Administration building and

2 Dormitories. The WFTC is used as a training center during October through June and is heavily used for fire emergencies during fire season (June - October). A Frequency Schedule is provided to help plan the contractor’s work reflecting usage levels. During October through June, the use of dorm rooms is variable, dependent on the training schedule, the number of students, and the length of the courses.

From June through October, the dorm rooms are used intermittently.

1.1.2 Description of Services: The Contractor shall provide janitorial services for the Wildland Fire Training and Conference Center and 2 Dormitories, McClellan, CA. The scope of the work includes the year-around cleaning of 3 separate buildings and approx. 108,879 square feet of office space, training rooms, conference rooms, breakrooms, restrooms, gym, kitchen and dorm rooms. This estimate includes approx. 84,623 square feet for WFTC and approx. 24,256 square feet of dorm space. Semi-annual scheduled services include carpet cleaning, floor strip and wax, and exterior and interior window cleaning.

1.1.3 Place of Performance:

USDA FOREST SERVICE

Wildland Fire Training and Conference Center 3237 Peacekeeper Way McClellan, CA 95652 POC: Jesse Roach, jesse.roach@usda.gov, P: 916-966-3459

• Administrative Offices - The Administrative Office Building is a three-story structure with three (3) entrances. The building has two (2) stairwells and one (1) elevator. The stairwells and elevator are “shared” with the other tenants of the building. McClellan Business Park maintains the “shared areas.” The Forest Service occupies the ground floor. There are four (4) restrooms in the Administrative Office area and (2) within the gym area. 84,623 square feet of cleanable space.

• Conference Center - The Conference Center is a one-story structure (attached to the Administrative

Office Area) with four (4) Forest-Service exclusive entrances. There are two (2) restrooms in the Conference Center. This building is occupied intermittently year-round.

There are two (2) Barracks Buildings located approximately one block from the WFTC in McClellan, CA

• 3426 Beech Avenue (Building 941)

• 3427 Beech Avenue (Building 942)

These buildings are three (3)-story with approximately 24,256 feet cleanable space. There are a total of 72 bedrooms with sinks per building, 20 rooms on the first floor and 26 rooms on the 2nd and 3rd floors.

The estimated square feet for a single room is 192 and estimated square feet for a double room is 384.

There are one (1) interior stairway and one (1) elevator in each building. Occupied rooms in this building will be cleaned when vacated, if unoccupied monthly. It is not possible to predict an occupancy schedule for emergency use.

1.1.4 Period of Performance:

Base: 1 July 2025 to 30 June 2026 Option Year One: 1 July 2026 to 30 June 2027 Option Year Two: 1 July 2027 to 30 June 2028 Option Year Three: 1 July 2028 to 30 June 2029

1.1.5 Government Regular Working Hours: The Government’s regular working hours are Monday through

Friday from 0600-1800, except federal observed holidays

1.1.5.1 Recognized Federal Holidays: Any reference to holidays shall be construed to mean the

Government/Federal Holidays listed below:

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Presidents’ Day 3rd Monday in February Memorial Day - Last Monday in May Juneteenth - 19 June Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veterans Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

When one of the above designated legal holidays falls on a Sunday, the following Monday will be observed as a legal holiday. When a legal holiday falls on a Saturday, the proceeding Friday will be observed as a legal holiday. If a holiday falls on a scheduled Contractor workday, the following proceeding workday will be used to schedule the work to be accomplished.

1.1.6 Contractor Hours of Performance: Janitorial services shall be provided following the cleaning schedule as specified below:

The cleaning of Administrative Offices and the Conference Center shall be accomplished between the hours of 6:00 pm and 6:00 am, Monday through Friday. Quarterly Services are to be completed by the 3rd Friday of October, January, April and July.

1.1.7 Service Interruptions: If any services must be interrupted (even temporarily), the Contractor shall notify the CO, and COR at least three working days in advance. If the service is due to an emergency the Contractor shall notify the CO and COR as soon as practicable.

1.1.8 Bio-based Materials: Contractor shall use products made from bio-based materials (e.g., bio-based cleaners, degreasers, and toilet bowl cleaners) to the maximum extent practical without jeopardizing the intended use or detracting from the overall quality delivered to the end user or potential harm to surfaces. The Contractor shall submit a list to the COR within ten (10) calendar days after contract award and any changes indicating the name of the manufacturer, brand name, Safety Data Sheets (SDS), and intended use of each product used in the performance of this contract in accordance with

29 CFR 1910.1200.

1.1.9 Conservation of Utilities: The Contractor shall instruct employees in utility conservation practices. The

Contractor shall be responsible for operating under conditions which preclude the waste of utilities, including but not limited to the following activities: lights shall be used only in areas where and at a time when work is being performed; heating, ventilation, and air conditioning controls shall not be adjusted by the Contractor’s employees; water faucets and valves shall be turned off after use.

1.1.10 Quality Control Program (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with this Performance Work Statement (PWS). The QCP document or plan must be forwarded to and accepted by the CO. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of deficiencies. The Contractor’s QCP is the means by which the Contractor ensures that work complies with the requirements of the contract. The QCP shall be delivered to the CO within fourteen (14) days from the date of award. After acceptance of the QCP the Contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to the QCP. The Contracting Officer may direct modification(s) to the contractor’s QCP to address performance issues

1.1.11 Contractor Work Plan: The Contractor shall develop and maintain a work plan to ensure services are performed in accordance with this PWS. In accordance with PWS Para 3.2 the contractor’s plan shall include the cleaning of all restrooms daily. All remaining office areas shall be scheduled once weekly.

The plan shall include the contractor’s daily work schedule and any planned sub-contracting. The work plan will be submitted to the COR within fourteen (14) days from the date of award. Deliverable 03.

The Contracting Officer may direct modification(s) to the contractor’s work plan to address performance issues.

1.1.12 Quality Assurance: The Contractor shall comply with the quality assurance program as defined in the

Quality Assurance Surveillance Plan (QASP). It defines how the performance standards will be applied, the frequency of surveillance, and the minimum Acceptable Quality Level(s) (AQL). Government surveillance of Contractor performance is not limited to the Performance Objectives as outlined in this PWS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

1.2 Type of Contract: The Government will award a firm fixed price contract.

1.3 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The CO and/or COR shall meet periodically with the Contractor to review the Contractor's performance.

1.4 Contracting Officer’s Representative (COR): A COR may be assigned to this contract to monitor all technical aspects and assist in contract administration. The COR may be authorized to perform the following functions: ensure that the Contractor performs the technical requirements of the contract;

perform inspections necessary in connection with contract performance; maintain written and oral communication with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements (without increasing or decreasing contract scope), including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the CO and Contractor of deficiencies; and provide site entry of Contractor personnel. The COR is not authorized to change any of the terms and conditions of the contract.

2.0 Definitions

2.1 Acceptable Quality Level (AQL). The allowable leeway or variance from a standard before the

Government will reject the specific service. An AQL does not say that the Contractor may knowingly offer defective service. It implies that the Government recognizes that defective performance sometimes happens unintentionally. As long as the percentage of defective performance does not exceed the AQL, the service will not be rejected by the Government. The Contractor, however, must re-perform the defective service when possible.

2.2 Clean. “Clean” shall be defined as free of dirt, dust, odors, spots, streaks, stains, smudges, film, discoloration, litter, debris, foreign matter, and other residue or evidence of soil. Any maintenance solution or cleaning product residue that is not an air-dry product shall be removed.

2.3 Contracting Officer (CO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer. "Administrative Contracting Officer (ACO)" refers to a Contracting Officer who is administering contracts. A single Contracting Officer may be responsible for duties in any or all of these areas. In accordance with 48 CFR chapter 1, Administrative Contracting Officer does not-Require that a duty be performed at a particular office or activity; or Restrict in any way a contracting officer in the performance of any duty properly assigned.

2.4 Contractor. The term Contractor as used herein refers to both the prime Contractor and any sub-contractors. The prime Contractor shall ensure that his/her sub-contractors comply with the provisions of the contract. The term in this contract refers to the prime.

2.5 Contracting Officer’s Representative (COR). The Government employee designated by the Contracting

Officer to be responsible for monitoring of Contractor performance.

2.6 Disinfect. Cleaning in order to destroy any harmful micro-organisms by application of an approved chemical agent.

2.7 Facility. An establishment, structure, or assembly of equipment designated for a specific function.

2.8 Frequency of Service.

2.8.1 Annual. Services performed once during each 12-month period of the contract. These services are to be conducted in accordance with the specified schedule unless the change is scheduled in writing.

2.8.2 Semi-Annual. Services performed twice during each 12-month period of the contract. These services are to be conducted in accordance with the specified schedule unless the change is scheduled in writing.

2.8.3 Monthly. Services performed at intervals of 28 to 31 calendar days.

2.8.4 Bi-Weekly. Services performed up to 26 times during each 12-month period of the contract.

2.8.5 Daily. Services to be performed in intervals in accordance with thew this PWS.

2.8.6 Cleaning-Day. A unit of one day’s work by one person using an eight-hour day.

2.9 Moveable Item. Items that are fifty (50) pounds or less such as chairs, trash receptacles, and any easily movable item.

2.10 Non-Personal Services. The person rendering services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with FAR 37.012, under general contracting authority, and do not require specific statutory authorization.

2.11 Performance Requirements Summary (PRS). Identifies the key performance indicators of the contract that will be evaluated by the Government to ensure the Contractor meets standards.

2.12 Quality Assurance Surveillance Plan (QASP). An organized written document used for quality assurance surveillance. The document contains specific methods to perform surveillance of the Contractor for each item of the Performance Requirements Summary.

2.13 Quality Assurance (QA). A method used by the Government to provide some measure of control over the quality of purchased goods and services received.

2.14 Quality Control (QC). A method used by the Contractor to control the quality of goods and services provided.

2.15 Random Sampling. A method of looking at a few individual items in a lot to determine the quality of that lot against a standard.

2.16 Space. An area to receive custodial services, which may or may not be considered a room by common definition. Examples of space are definable sections of hallways, stairwells, lobbies, offices, entrances, and elevators.

2.17 Sub-Contractor: One that enters into a contract with a prime Contractor. The Government does not have privy of contract with the sub-contractor.

Contractor Requirements

3.0 Technical Requirements / Tasks

SPECIFIC TASKS AND QUALITY PERFORMANCE STANDARDS

3.1 Basic Services: The contractor shall provide a) The year-around cleaning of the Wildland Fire Training and Conference Center and 2 Dormitories. Total square footage is approximately 108,879 sq ft. b) Semi-annual scheduled services include carpet cleaning, floor strip and wax, and exterior and interior window cleaning. c) Short-Notice janitorial services may be required on a cleaning-Day basis to augment regular cleaning.

Janitorial Services:

3.2 The Contractor shall clean named areas below and shall be free of dust, dirt, debris, carpet stains, (with the exception of current/existing stains, to be documented at time of award), trash, streaks, and smudges, and present an overall appearance of cleanliness. Horizontal and vertical surfaces including tables, furniture, counters, railings, doors, corners, crevices, moldings, and ledges will be free of obvious dust, dirt, oil spots, or smudged surfaces. Trash shall be collected and put into government provided dumpster. Floors shall be clean, and carpets shall be vacuumed at least twice a week. Sinks and water fountains will be clean with no residue. All areas are to be cleaned in accordance with the work schedule as specified in PWS para 1.1.6 and accepted by the COR as specified in PWS para 1.1.11.

3.3 Monday through Friday – Wildland Fire Training and Conference Center

a. Empty all wastepaper baskets and trashcans (including sanitary napkin disposal containers) into waste disposal bin located outside the office. Furnish and replace plastic liners in waste receptacles as needed, when they become torn or soiled with odorous garbage.

b. Vacuum all carpeted surfaces.

c. Clean and disinfect all wash basins, vanities, toilets, urinals, metal connections, faucets and toilet partitions in all restrooms. Place toilet seats down after cleaning. Clean and disinfect gym shower and shower fixtures.

d. Clean, deodorize and mop entire floor area of each restroom, and gym shower floor, ensuring corners and mop boards are clean.

e. Clean breakroom tabletops, sinks and microwave areas. Clean inside and outside of each microwave.

f. Remove all trash, debris, or boxes that are clearly marked “TRASH” from the building, and dispose of in the waste disposal bin located outside of the building.

g. Replenish all paper towels, toilet paper, liquid soap, deodorant cakes, and paper toilet seat cover dispensers.

h. Sweep and mop all linoleum areas.

i. Clean liquid soap dispensers, as needed, to ensure efficient dispensing.

j. Arrange chairs neatly around desks and tables after vacuuming.

k. Remove all fingerprints, spots and smudges from windows and door trim and from area around light switches.

l. Clean all windows on and near entrance doors, restroom mirrors and gym shower room mirror.

m. Clean outside ashtray.

3.3.1 Quarterly Services (Services to be performed by the 3rd Friday of October, January, April, July)

a. Wax restroom floors, gym restroom floor, kitchen and breakroom floors.

b. Clean the refrigerator in each break room. Remove all outdated material and wipe down the inside and outside of refrigerator.

3.3.2 Semi-Annual Services (Services to be performed during April and August)

a. Wash windows inside and out and windowsills

b. Vacuum all carpeted surfaces

c. Wash venetian blinds

3.3.3 Monthly Services – Buildings 941 and 942

a. Empty all wastepaper baskets and trashcans (including sanitary napkin disposal containers) into waste disposal bin located outside the office. Furnish and replace plastic liners in waste receptacles as needed, when they become torn or soiled with odorous garbage.

b. Carpet cleaning.

c. Clean and disinfect all wash basins, vanities, toilets, urinals, metal connections, faucets and toilet partitions in all restrooms. Place toilet seats down after cleaning. Clean and disinfect shower and shower fixtures.

d. Clean, deodorize and mop the entire floor area of each restroom, ensuring corners and mop boards are clean.

e. Clean common area tabletops, sinks and microwave areas. Clean the inside and outside of each microwave.

f. Remove all trash, debris, or boxes that are clearly marked “TRASH” from the buildings and dispose of it in the waste disposal bin located outside of the building.

g. Replenish all paper towels, toilet paper, liquid soap, deodorant cakes, and paper toilet seat cover dispensers.

h. Sweep and mop all linoleum areas.

i. Clean liquid soap dispensers, as needed, to ensure efficient dispensing.

Surveillance will be random, but no area will be observed more than once daily.

3.4 Maintenance Cleaning

• Clean exterior windows (inside and outside) including window tracks and screens

• Linoleum stripped and waxed

• Carpet Spot Cleaning

• Refrigerators, Washers, Dryers, and Shelves – (Dorm Kitchens)

The Tasks below are included in the Performance Work Statements above. The following is for information purposes:

MAINTENANCE FREQUENCY SCHEDULE

MAINTENANCE TASKS

REQUIRED BY JANITOR

QUANTITY SCHEDULE

Window Washing – Interior and Exterior

All Buildings Twice Yearly

Kitchens, Refrigerators Washers, Dryers and Shelves

– Cleaned and Wiped Down

3 Twice Yearly

Linoleum – Strip/Wax All Buildings Twice Yearly Carpet – Spot Cleaning Unknown (Minimal) Unpredictable

3.5 Carpet Cleaning and Floor Strip and Wax. Twice annually the COR may direct the Contractor to

Commercially clean the carpets and strip and/or wax the floor. Notice will be given 21 calendar days.

Carpet cleaning and floor strip and wax shall occur on weekend days in coordination with the COR.

Standard: Carpets shall be free of obvious removable spots, stains, soiled traffic pattern, dirt, debris, gum, and crusted material. There shall be no areas of deterioration or fuzzing. Floors shall be clean, free of dirt and stains with no wax build-up. Floors will have a high sheen appearance. Surveillance will follow performance within 3 days.

3.6 Short-Notice Janitorial Services. Periodically the office’s seasonal workload may exceed planned janitorial service capacity and additional services will be required. Services shall be consistent with services specified in Paragraphs 3.2 through 3.4. With 5 days of notification the COR may direct the Contractor to provide short-notice janitorial service. The COR will initiate the short-notice service by specifying service objectives in writing to the Contractor. Upon receipt of the objectives the contractor will determine the number of cleaning- days to accomplish the objectives in writing to the COR. No service will be provided under this paragraph without written approval of the COR. The contractor shall not exceed the number of cleaning days directed by the COR.

Estimated at 10 cleaning-days total annually, with 2 cleaning-days minimum order.

Standard: Specified services shall be complete. Surveillance will follow performance within 3 days.

4.0 Deliverable / Schedule

4.1 Deliverables Schedule

DELIVERABLE REFERENCE FREQUENCY SUBMIT TO

01 - Bio-based

Materials In accordance with paragraph 1.1.8 Within fourteen (14) calendar days after contract award and any changes.

To the Contracting Officer via the

Contracting Officers’ Representative (COR)

02 - Quality Control Plan (QCP)

In accordance with paragraph 1.1.10

Within fourteen (14) calendar days after contract award.

To the Contracting Officer via the

Contracting Officers’ Representative (COR)

03 - Contractor Work Plan

In accordance with paragraph 1.1.11

Within fourteen (14) calendar days after contract award.

To the Contracting Officer’s

Representative (COR) and/or

Contracting Officer.

04 – Contract

Manager In accordance with paragraph 6.1.1 Within fourteen (14) calendar days after contract award.

To the Contracting Officer via the

Contracting Officers’ Representative (COR)

05 - Background Checks

In accordance with paragraph 6.2.1

Within fourteen (14) calendar days after contract award.

And any changes.

To the Contracting Officer via the

Contracting Officers’ Representative (COR)

06 - Reporting Accidents

In accordance with paragraph 6.4.1

Report any accident within 24 hours from occurrence.

To the Contracting Officer’s

Representative (COR) and/or

Contracting Officer.

5.0 Government Furnished

5.1 Government Furnished Property:

The Government will provide the following item(s) of Government property to the Contractor for use in the performance of this contract:

The Contractor is provided with keys or a key card to allow access to buildings and rooms requiring cleaning, they shall ensure they are not lost or misplaced and are not used by unauthorized personnel.

The Contractor shall not duplicate keys. All keys and key cards that are provided to the Contractor will require a logged entry, signed signature, and date. Keys and key cards shall be retained in possession of the janitorial staff while performing services and returned to the COR prior to contract end date. All keys and key cards lost by Contractor’s personnel shall be reported to the COR immediately and shall be replaced at the Contractor’s expense.

5.2 Contractor Furnished Property:

The Contractor shall supply ALL supplies, equipment (ex. steam cleaner, vacuum cleaner, cleaning supplies, floor scrubbing machines, etc.)

• Bags for trash removal and line trash receptacles - clear 10 gal, 33 gal and 55 gal

• Multi-fold paper towels for towel dispensers – model # 853796

• Foaming soap bags for automatic dispensers – model # KL-SCHS04

• 2-ply toilet paper – model # PI0626

• Toilet seat covers – model #PM0100

• Disposable bags for sanitary napkin containers model #KL-260

• Deodorant cakes for urinals – gel urinal screens

• Cleaning equipment to include brooms, brushes, buckets, mops, carpet cleaner and vacuums.

• Cleaning supplies.

6.0 Contractor’s Key Personnel

6.1 Contractor Personnel:

6.1.1 Contract Manager: The Contractor shall provide a Contract Manager and designated alternate, as applicable, who has full authority to act for the Contractor on all contract matters relating to this contract. The Contract Manager or alternate shall be available during the Government's regular working hours and shall be available on site within one hour after the Government's regular working hours. The Contractor shall submit the name and contact information of the contract manager in writing to the COR within 14 calendar days of award.

6.1.2 Quality Control Representative: Not used.

6.1.3 Special Qualifications: The Contractor shall ensure bio-hazard cleaning and disposal of bio-hazard materials is performed by qualified and certified personnel, as per OSHA Code of Federal Regulations, 29 CFR 1910.1030 (A through I and Appendix A).

6.1.4 Conduct of Personnel: The Contracting Officer may require the Contractor to remove from the job site any employee working under this contract for reasons of misconduct, security, or if they are found to be or suspected to be under the influence of alcohol, drugs, or other incapacitating agents.

6.1.5 Contractor Personnel Identification: Contractor personnel shall be easily identifiable through the display of badges or uniform. Contractor employees shall identify themselves by name and company affiliation when answering the telephone and attending meetings. All Contractor correspondence (written, facsimile, and email display) shall include their company name.

6.2 Security Requirements: Contractor personnel or any representative of the Contractor entering the

Government facilities shall abide by all security regulations. At the close of each work period, Government facilities, equipment, and materials shall be secured.

6.2.1 Background Checks: Background checks are required to comply with Presidential Directive HSPD-12 that requires “for unescorted entry into a federal facility, the individual will have a background investigation on file.” Within fourteen (14) calendar days of contract award and a new employee being selected for work on this contract, provide a complete list of the name, address, social security number, date of birth, and work phone of each employee engaged in the performance of this contract.

6.3 Key Control: If the Contractor is provided with keys or a key card to allow access to buildings and rooms requiring cleaning, they shall ensure they are not lost or misplaced and are not used by unauthorized personnel. The Contractor shall not duplicate keys. All keys and key cards that are provided to the Contractor will require a logged entry, signed signature, and date. Keys and key cards shall be retained in possession of the janitorial staff while performing services and returned to the COR prior to contract end date. All keys and key cards lost by Contractor’s personnel shall be reported to the COR immediately and shall be replaced at the Contractor’s expense.

6.4 Safety: Contractor personnel shall comply with all Forest Service directives and policies.

6.4.1 Accidents: Report any accident within 24 hours from occurrence to the COR.

6.4.2 Fire Protection and Prevention: All sweeping compounds, dust cloths and mop treating materials, floor oils and floor treatment materials (exclusive of waxes) shall be products which are free of any spontaneous heating capability. Listings of these products as free of this capability by the Underwriters’ Laboratory Inc. or other qualified nationally recognized testing organization shall be considered as meeting these requirements. The Contractor shall not store combustible supplies including rags, paper, and other like items near possible sources of combustion such as steam pipes, high wattage lamp bulbs, and other like items.

7.0 Performance Requirement Measures

Performance Objective

Required Task or Deliverable

Performance Standard Method of Surveillance

Positive/Negative Incentive % for NOT meeting the Task

Basic Cleaning Services per PWS Section 3.1

See details in Section 3.1

Less than 5 instances of performance not meeting described objectives per month.

Example Instance not Meeting Described Objective: A trash can is not emptied on a scheduled cleaning day.

Random Visual Surveillance by COR/GTM and Building Occupants

In accordance with FAR

46.407 Non-Acceptance of

Non-Conforming Services and 52.212-4(a) Inspection/Acceptance, the CO/COR/GTM will give the Contractor an opportunity to correct nonconforming services, when it can be accomplished within the appropriate schedule.

Correction will be without additional cost to the Government. In situations where correction cannot be made, the CO must reject those services, which have been determined to be otherwise incomplete.

Adjustments to contract prices will be made on a case-by-case basis when services have not been accepted and correction does not occur. The CO/COR/GTM will notify the Contractor when services have not been accepted.

Basic Restroom/Shower and Breakroom Cleaning Services PWS Section 3.2

See details in Section 3.2

Less than 5 instances of performance not meeting described objectives per month.

Example Instance not Meeting Described Objective: A restroom stall is found with no toilet paper.

Random Visual Surveillance by COR/GTM and Building Occupants

WFTC and Dormitories Cleaning Services per PWS Section 3.3

See details in Section 3.3

Less than 5 instances of performance not meeting described objectives per month.

Example Instance not Meeting Described Objective: Debris found in an entry immediately after cleaning is completed.

Random Visual Surveillance by COR/GTM and Building Occupants

Periodic Cleaning Services per PWS Section 3.4 and 3.5

See details in Section 3.4 and 3.5

Less than 5 instances of performance not meeting described objectives per cleaning cycle.

Example Instance not Meeting Described Objective: Smudges are observed on a window immediately after scheduled cleaning is completed.

Random Visual Surveillance by COR/GTM and Building Occupants

As Requested Cleaning Services per PWS Section 3.6

See details in Section 3.6

100% Completion of all Miscellaneous Cleaning Services provided per the special request.

Visual Surveillance by COR/GTM or Building Occupants

Attachment

Appendix : Guide/Inspection List

CONTRACT NUMBER: ___________________________________

SERVICE FUNCTION:

PWS SECTION:

1 Method of Surveillance:

2 Lot Size:

3 Sample Size:

4 Performance Requirement: Performance is Excellent (E) when ___________or fewer defects are discovered per month. Performance is Satisfactory (S) when ________ or fewer defects are discovered per month. Performance is Unsatisfactory (U) when _______ or more defects are discovered per month.

5 Sampling Procedure: Instructions on how to select the sample must be clear and complete

6 Inspection Procedure: The procedure must be detailed enough to allow a yes/no objective decision as to the acceptability of performance by anyone making the inspection. Explain when evaluation is to occur and what is acceptable/unacceptable

Performance: Excellent (E), Satisfactory (S), Unsatisfactory (U), Not Applicable (N/A)

PRS Requirements Timeliness Quality of Work Notes

Overall Rating Of Inspection (E, S, U or N/A)

COR/Inspector Comments:

Contractor Signature: ___ Date: __

COR Signature: ____________________Date: _________________