SectionLAttachment1.doc

W91ZRS-11-R-0003

SECTION L ATTACHMENT 1

PAST PERFORMANCE PACKAGE

INSTRUCTIONS TO OFFEROR

This Past Performance Package contains:

Part (A): Instructions to Offeror.

Part (B): Sample Memo (Memo from Offeror to Reference).

Part (C): Past Performance Questionnaire Instructions to be sent to your reference.

Part (D): Past Performance Questionnaire.

Prepare and send a Past Performance Package to a maximum of 7 of your former clients that you discussed in your past performance proposal.

a.

For Government contracts, send to the Contracting Officer or Contract Administrator.

b.

For commercial references, send to personnel with duties similar to those for Government contracts.

The Past Performance Package that you send to your references, should contain the following.

a.

Cover Letter (Attached Part B) b.

Past Performance Questionnaire Instructions (Attached Part C) c.

Past Performance Questionnaire (Attached Part D) It is your responsibility to follow-up and to encourage your references to send in their questionnaire.

[Offeror Company Letterhead] Date:

To:

(Name and address of Business Reference)

We have listed your firm as a reference for the work we have performed for you as listed below. Our firm intends to submit a proposal under a project advertised by the Contracting Division, United States Property and Fiscal Office for Connecticut (USPFO-CT), 360 Broad Street, Hartford, CT 06105-3706. In accordance with Federal Acquisition Regulations (FAR), they will evaluate our firm's past performance. Your candid response to the attached questionnaire will assist the evaluation team in this process. We understand that you have a busy schedule and your participation in this evaluation is greatly appreciated. Please complete the enclosed questionnaire as thoroughly as possible. Space is provided for comments. Understand that while the responses to this questionnaire may be released to the offeror, FAR 15.306 (e)(4) prohibits the release of the names of the persons providing the responses. Complete confidentiality will be maintained. Only one response from each office is required.

Please send your completed questionnaire to:

E-mail: Diana.marini@us.army.mil

OR

FAX (860) 524-4874

OR

USPFO for Connecticut

ATTN: Mrs. Diana Marini

Purchasing & Contracting Division

360 Broad Street

Hartford, CT 06105-3706 If you have questions regarding the attached questionnaire, or require assistance, please contact Mrs. Marini via email at Diana.marini@us.army.mil or (860) 524.4873. E-Mail is preferred.

Thank you for your assistance.

Signature and Title

SOURCE SELECTION SENSITIVE WHEN COMPLETED

*****NOT TO BE RELEASED OUTSIDE GOVERNMENT CHANNELS*****

PAST PERFORMANCE QUESTIONNAIRE INSTRUCTIONS

1. The individual knowledgeable of the Contractor’s day-to-day operations and overall condition of services being rendered should complete the survey. However, that individual is encouraged to supplement their own knowledge of the Contractor’s performance with the judgment of others in their organization, as applicable.

2. Handwritten responses are acceptable. If response is handwritten, please print legibly.

3. The following qualitative description shall be used as guidance in providing element ratings (assessments should reflect only contract liable performance).

PAST/PRESENT PERFORMANCE RATINGS ARE:

EXCEPTIONAL

· Performance met contractual requirements and exceeded many to the Government’s benefit. The contractual performance was accomplished with few minor problems for which corrective actions taken by the Contractor were highly effective.

VERY GOOD

· Performance met contractual requirements and exceeded some to the Government’s benefit. The contractual performance was accomplished with some minor problems for which corrective actions taken by the Contractor were effective.

SATISFACTORY

· Performance met contractual requirements. The contractual performance contained some minor problems for which corrective actions taken by the Contractor were satisfactory.

UNKNOWN

· Little or no recent relevant contract performance

MARGINAL

· Performance did not meet some contractual requirements. The contractual performance reflected a serious problem for which the Contractor did not identify corrective actions. The Contractor’s actions were only marginally effective or were not fully implemented

UNSATISFACTORY

· Performance did not meet most contractual requirements. The Contractor performance had serious problems for which the Contractor’s corrective actions were ineffective.

4. For any Marginal/Unsatisfactory, please provide explanatory narratives in the remarks block. These narratives need not be lengthy, just detailed. Space for narrative comments is included on the last page of the survey. If more space is needed, us the back of the survey or attach additional pages.

5. As this survey relates to an ongoing source selection for the services identified in the cover letter, request that all information provided within the survey be safeguarded against unauthorized disclosure. In accordance with Source Selection procedures, identity of persons providing past performance information will be kept confidential and is not releasable.

6. Your time and effort in providing this vital and important information is greatly appreciated.

7. Please mark the completed questionnaire with Solicitation Number and return to :

E-mail: Diana.marini@us.army.mil

OR

FAX (860) 524-4874

OR

USPFO for Connecticut

ATTN: Mrs. Diana Marini

Purchasing & Contracting Division

360 Broad Street

Hartford, CT 06105-3706 NOTE: A Fax is acceptable, e-mail is the desired method of return.

FAX: (860) 524-4874, Phone: (860) 524-4870, Email: Diana.marini@us.army.mil.

SOURCE SELECTION SENSITIVE WHEN COMPLETED *****NOT TO BE RELEASED OUTSIDE GOVERNMENT CHANNELS*****

PAST PERFORMANCE QUESTIONNAIRE

RESPONDENT IDENTIFICATION AND RATINGS

Part 1 is completed by the Contractor submitting the Proposal Reference is provided for (Company/Agency) Contract Number or Project Title:

Date of Award/ Performance Period:

Location (Base/City, State) Dollar Amount: $ Brief Description of work and your role in the referenced contract:

Part 2 is completed by the individual completing the Questionnaire Company/Agency:

Business Address:

Telephone Number:

E-Mail Address:

Relationship to Contract:

If Part 1 information above is not accurate please indicate.

Part 3. Please answer the following questions in accordance with the qualitative description specified in paragraph 3 above and on a YES/NO basis. When responding to the RATING type questions, choose the narrative option which most accurately describes the Contractor’s performance or situation. If the question is not applicable, circle ”UC”. Any marginal or unsatisfactory rating should be supplemented with an explanatory narrative in the remarks block of this survey. The ratings correspond with the following qualitative values:

E

Exceptional

VG

Very Good S

Satisfactory

UC

Unknown M Marginal U Unsatisfactory

A. CUSTOMER SATISFACTION

3. Contractor’s responsiveness/timeliness relative to settling of customer complaints.

E VG S UC M U

4. Contractor displays positive behavior when resolving customer complaints

E VG S UC M U

5. Contractor receives significant positive feedback?

E VG S UC M U

B. QUALITY OF SERVICE

1. The Contractor develops a quality control plan that adequately ensures conformance to contract requirements.

E VG S UC M U

2. The Contractor performs quality inspections and documents findings to ensure repeat failures don’t occur.

E VG S UC M U

3. The Contractor corrects errors through reperformance and puts policies in place to avoid reoccurrence.

E VG S UC M U

4. A Cure Notice or Show Cause Notice been issued? (If yes, please explain in comment section.)

YES NO

5. The Contractor displays initiative to implement solutions

E VG S UC M U

C. TIMELINESS OF PERFORMANCE

2. The Contractor ensures customer satisfaction through efficient services.

E VG S UC M U

3. The Contractor submits accurate reports in a timely manner.

E VG S UC M U

D. MANAGEMENT EFFECTIVENESS

1. Contract management is experienced with technical and administrative abilities needed to meet contractual requirements.

E VG S UC M U

2. Supervisors and staff meet technical qualifications and have experience necessary to meet contract requirements.

E VG S UC M U

3. The Contractor develops quality business relationships with government customers.

E VG S UC M U

4. Staffing is adequate to meet contract requirements.

E VG S UC M U

5. Contractor complies with the requirements of the statement of work, resulting in low incidence of deficiencies.

E VG S UC M U

E. COST CONTROL

1. Contractor meets the terms of the contract within the contractually agreed price.

E VG S UC M U

2. Modifications were priced within reason as compared to the Government estimate.

E VG S UC M U

3. Modifications require extensive negotiations. (If yes, please comment.)

YES NO*

F. COMPLIANCE WITH SMALL BUSINESS CONCERNS

REMARKS:

Your Name:

Contractor Name for Identification:

Date:

Part (A)