Performance_Work_Statement_-_UPS_ECBC.pdf

Performance Work Statement Preventative Maintenance & Repair Services of Engineering Buildings Uninterrupted Power

Supply (UPS)

1.0 Introduction: The contractor shall provide all personnel, equipment, tools, materials, supervision, and non-personal services necessary to support the Edgewood Chemical Biological Center as defined in this Performance Work Statement (PWS). The services to be conducted by the contractor are to include on-site repairs, preventative maintenance (PM), at ECBC located at Aberdeen Proving Ground – Edgewood Area and other supported duty stations.

1.1 Background. The ECBC Engineering Team is responsible for the equipment necessary to perform analysis and test samples received from all over the world which may pose a chemical and biological threat. In order to support the mission, the laboratories requires an Uninterrupted Power Supply to be fully up to date and 100% operational.

1.2 Objective. The objective of this contract is to provide yearly full-service preventative maintenance support, on-site repairs, as necessary to maintain presently install UPS System.

An essential element of this contract is performing repairs, service call and maintenance on Engineering Buildings UPS System. The contractor must be trained and possess the licenses and certifications to perform the necessary tasks without risk of voiding or invalidating warranties.

The contractor shall provide fully integrated service and provide comprehensive support of the complete configuration of these systems. Although some of the required support may involve UPS System not manufactured by the servicing company, the Government requires one contractor to perform the repairs and maintenance.

2.0 Applicable Documents:

2.1 Manufacturers’ Equipment Specifications and Guides.

3.0 Requirements. The contractor, as an independent contractor and not as an agent of the Government, shall furnish the necessary resources (except those specifically designated as Government-furnished) to perform the following work:

3.1 Maintenance Service. The contractor shall perform on-site preventative maintenance for all equipment specified in Appendix A of this PWS. The timing will be scheduled by mutual agreement between the Government and the contractor.

3.1.1 The contractor shall perform all maintenance and repairs necessary to keep the units described in the equipment list (Appendix A) in original equipment manufacturers (OEM) operating condition, to ensure operation within the manufacturer’s standard product specifications, as determined by the Manufacture service manuals.

3.1.2 The contractor shall provide all necessary maintenance; labor, including travel time; repair parts; maintenance supplies; tools; test equipment; transportation; and documentation to include a log of work performed and results of performance checks. Maintenance services shall be performed in accordance with the OEM’s guidelines.

3.1.3 The contractor’s Field Service Technician shall report to the Contracting Officer’s Representative (COR) before and after service work is accomplished. The contractor shall prepare and maintain complete maintenance records on all equipment under the contract. These records shall be made available for review by the Government during contract performance. A copy of the service report and record of maintenance shall be provided to the COR after the signature is obtained from the technical point of contact on site and the contractor.

3.1.4 The contractor shall not exchange equipment or shut down Building UPS System without prior, written consent of the COR, Any shut down for service will require pre-approval before the shutdown, this may require 14 days of advance notice. The Contracting Officer Representative shall be notified when this service would affect a change in the equipment under contract.

3.2 Remedial Repairs. The contractor shall provide on-site visits for customer support when requested by the COR. The number of repair calls cannot be predicted. The contractor shall perform remedial repairs after notification that equipment is inoperative. The contractor shall furnish the COR, a list of components that need repair or replaced, along with cost of parts, Labor required to make repairs for approval prior to any repairs being made. Any parts used to return the system to operational condition must be manufacture OEM parts, or government approved equal. If the equipment cannot be repaired successfully, the COR should be notified within 24 hours, with a recommendation of further repair (List of Parts with Cost), or replacement (with Cost), equipment will be deemed in need of replacement if the Cost to Fix exceeds 50% of cost to replace. The contractor will provide to the Government, three quotes for replacement. The contractor shall provide the COR with designated points of contact and make arrangements to enable its maintenance representative to receive such notification. The contractor shall also provide secondary points of contact in the event that the primary point of contact is not available.

The COR will notify the contractor when equipment malfunctions and the contractor must respond within 24 hours to make arrangements for an on-site visit. The initial on-site diagnosis must be made within 24 hours, with a service technician physically present at the equipment. A repair plan, that is satisfactory to the Government, shall be submitted to the COR within 72 hours of the initial diagnosis. Should it become evident that such repair is not feasible within the requirements, the contractor shall immediately notify the COR, prior to the expiration of the designated repair time.

3.3 Antiterrorism/Operations Security Review

3.3.1.1 Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility, or area. Contractor and all associated subcontractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency

Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes

3.3.1.2 For contractors that do not require a CAC, but require access to a DOD facility or installation. Contractor and all associated subcontractor employees shall comply with adjudication standards and processes using the National Crime Information Center Interstate Identification Index (NCICIll) and Terrorist Screening Database (TSDB) (Army Directive 2014- 05/AR 190-13), applicable installation, facility and area commander installation/ facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

On-Site Workers. The contractor support personnel working on-site shall:

3.3.1.3 Wear a company-provided picture badge. The picture badge shall contain the employee’s name, company name, and a badge issue and expiration date.

3.3.1.4 Government escort to facility. To get on post, a valid form of identification is required along with a valid vehicle registration.

3.4 Safety and Health. The contractor shall not be required to inspect, repair or perform maintenance on systems or equipment that are contaminated or perform work under unsafe conditions.

3.5 Performance Outcomes. The outcomes to be satisfied under this contract include high quality, cost effective performance with consistent adherence to schedule and reliability requirements. The Government will use the Quality Assurance Surveillance Plan provided as the basis for assessing the contractor’s performance.

4.0 Government Furnished Property. The contractor shall perform maintenance and technical support on equipment provided on-site for ECBC at APGEA, MD and other supported duty station.

5.0 Deliverables. The contractor shall provide repair or replacement of defective parts and components throughout the period of performance to ensure systems and equipment remain operational. The Government requires a Service Report for all repairs or replacements completed during the contract. A Service Log will be created for each system, all Service will be logged showing Name of Technician doing the work, items replaced, serviced or removed with part Number, and if a service call or maintenance. Service Log will remain with System for QC checks, and at the end of the Contract will become the property of the Government.

Appendix A.

7.0 UPS Systems included in the PWS:

Building Company Type System

Model Serial Number Location

E-3844

GE Digital Energy

Q1100-1412- B029A

Mechanical Room

Battery C&C Engineered

C&C 42F1E540-

D2881B35000A01SW05

4001112U02275 Mechanical Room

E-3566 Eaton Powerware

TB0512321130010 Unknown Electrical Room

Battery EE234CAB10 E-3726* Ferrups FE Ferrups FE Unknown Unknown Main Office

E-3510* GE digital Energy

GT6000 RT GT Series Unknown Hall Way, 8 Units on Rack

* Replace two per year if required, with a like Model or a government approved Model.

** Will be added 09/2017 (After present Contract expires).

Appendix B

8.0 Maintenance Services:

• 7x24 corrective maintenance coverage with guaranteed 8 hour response

• Includes all parts, labor, and repair related expenses for the UPS electronics

• One 5x8 UPS Preventative Maintenance Visit

• One 5x8 Battery Preventative Maintenance Visit – UPS units

• 7x24 Technical Support Coverage • 7x24 Dispatch • Service Priority

This scope of work is shared by the power quality equipment listed in the below table. Note the applicable features vary by type of equipment being contracted and additional scopes of work may be required. All checks or processes may not be applicable to all equipment types or models.

Equipment Type Electronics Corrective Maintenance Coverage

Battery Corrective Maintenance Coverage Tech Support

Eaton 3 Phase UPS Yes No Yes

Eaton 1 Phase UPS Yes Yes Yes

Eaton DC Yes No Yes

Eaton PDU/PDR/RPP/STS Yes No Yes

Flywheel Yes No Yes

Non Eaton Equipment (MVS) Yes No Yes

1. Electronics Correction Maintenance Coverage: Inspection and repair of the electronic portion of the UPS (or other type), or “Power Module” shall be performed as needed during the contractor period of maintenance at no extra charge to Purchaser. Remedial maintenance provided by the Contractor shall include, and be essentially limited to, maintenance to the Power Module, travel expenses, all necessary parts replacement, adjustments and repairs. If the Purchaser maintains Eaton spare parts at the maintenance site, Contractor may, at its option, use those spare parts in the performance of the Corrective Maintenance and shall replace the spare parts, which it so uses, at no cost to the Purchaser. Exclusions: certain wear parts are excluded from electronics corrective coverage including batteries and full capacitor replacement. All Corrective Maintenance to Battery System, if any, will be in accordance with battery manufacturers’ warranty or separate agreement, if any. For Flywheel coverage: any failure due to lack of recommended bearing replacement, vacuum pump replacement (or “major maintenance” per manufacturer recommendation) will not be included under corrective maintenance coverage and will be billable at current time and material rates. Eaton 93PM, 9390, and 9395 UPS models have a special policy on capacitor replacements: DC link capacitors are eligible for inspection and repair at no extra charge (excludes AC capacitors).

2. Battery Corrective Maintenance Coverage (Limited to 1 Phase UPS Models and

Blade UPS): Inspection and repair of the internal battery portion of the UPS (or other equipment type) or “Internal Battery” shall be performed as needed during the contracted period of maintenance at no extra charge to Purchaser, Remedial maintenance provided by Contractor shall include, and be expressly limited to, maintenance to the Internal Battery, travel expenses, all necessary parts replacement, adjustments and repairs.

External battery coverage, if applicable, must be purchased separately if external batteries or battery cabinets exist.

3. 7X24 Technical Support: technical support via telephone or email to Contractor shall be available to answer product or support questions.

4. Customer Web Account Access: Contractor will provide Purchase with web-based access to account information and site service records. Access will be password restricted for maximum security of Purchaser records. A history of service performed, as well as scheduled service calls will be available.

The purchase shall, from the commencement of the Service Agreement, maintain the UPS Power Module in accordance with the published operating specifications for the Power Module at the time of the purchase. The Purchaser shall, unless otherwise specified in the Service Agreement, maintain the Battery System in strict accordance with the Battery System manufacturer’s recommended maintenance guidelines.

Electronics (UPS Power Module, DC, PDU, Flywheel) Preventive Maintenance.

This work is shared by the following power quality equipment types: Eaton UPS, EATON PDU/PDR/RPP/STS, Eaton DC, Vycon Flywheel and Non-Eaton equipment (MVS). Note the applicable features vary by type of equipment being contracted and additional scopes of work may be required.

The following is an outline of general checks performed during a Preventive Maintenance of the Eaton UPS Power Module normally performed by field service personnel. All checks are designed to be performed during off line operation, in the bypass mode. All checks or processes may not be applicable to all equipment types or models.

1. Visual Inspection

a. Inspect all printed circuit board connections for cleanliness, swab contacts if necessary.

b. Inspect all power connections for signs of overheating.

c. Inspect all subassemblies, bridges and legs for signs of component defects or stress.

d. Inspect all DC capacitors for signs of leakage

e. Inspect all AC capacitors for signs of leakage

f. Inspect and inventory all customer-owned spare parts

g. Inspect for, and perform as required, any open engineering changes

h. If work is completed under a Power TrustTM Ultra contract, inspect battery monitoring system.

2. Internal Operating Parameters

a. DC Ground Detection Offset (if applicable)

b. Inverter leg current average balance (if applicable)

c. Output filter current average phase balance

d. Rectifier bridge current average leg balance

e. AC protection settings are checked

f. DC protection settings are checked

g. Input and Output Frequency and Voltage Bandwidth settings are checked

h. Verify DC filter capacitance

i. Verify AC tank and trap filter capacitance

j. Power Supply voltages and waveforms

3. External Operating Parameters

a. System Input Voltages (all phases)

b. System Input Currents (all phases)

c. DC Charging Voltages (float and equalize), record settings, adjust to nominal

d. Rectifier phase on and walk up

e. Inverter phase on and walk up

f. Adjust all panel meters to measured values

g. System Bypass Voltages (all phases)

h. Manual and UV Transfer Testing, verify uninterrupted transfer waveform (if applicable)

i. Outage simulation, and battery capability testing, and verify charger current limit

j. Generator operation and interface and verification (if applicable)

4. Environmental Parameters

a. UPS area ambient temperature and condition of ventilating equipment

b. General Cleanliness of UPS Power Module

c. General Cleanliness of UPS area

d. Replace all air filters

e. Clean control panel/CRT screen

f. Flywheel only: Drain oil and change oil and filters NOTE: One (1) oil and filter change per year.

5. Battery Cabinet Checks

a. General appearance of Battery System (all types)

b. General cleanliness of Battery System area (all types)

c. Inspect cells for physical abnormalities

d. Inspect all DC connections for abnormalities

e. Battery System area ambient temperature and condition of ventilating equipment

f. For internal batteries only measure and record:

i. Overall battery float voltage

ii. Charger output current and voltage

iii. Negative terminal temperature of one cell/battery per battery cabinet shelf or rack tier

iv. Momentary load testing of cells < 100 watts (e.g. 9E, 9X55, not 9330)

6. Monitoring System Parameters

a. Alarm archive review and printing

b. Alarm lamp test-local and remote (if applicable)

c. Replace all open monitor bulbs

d. If work is completed under a Power Trust Ultra contract, inspect battery monitoring system

e. Review Battery Test in history (if applicable)

7. General

a. Customer Consultation

b. Verbal Recommendations

c. General Observations

Following the Preventive Maintenance inspection, a written report will be provided detailing the results of the inspection, and making specific recommendations toward future remedial action, upgrades, or sparing.

Valve Regulated (Sealed Battery) System Preventive Maintenance Scope of Work Battery Maintenance of Battery equipment includes, and is expressly limited to, those tasks set below. Due to the size and type of battery, testing and work procedures vary between battery jars above and below 100 watts per battery; work procedures may vary by UPS or related device and battery type and may be limited by safety requirements.

Below Performed During Each Preventive Maintenance Visit: 100W/Jar 100W+/Jar A. Measure and Record the following:

1. Individual cell/battery float voltages and overall float voltage Yes Yes

2. Charger output current and voltage Yes Yes

3. AC ripple current and voltage imposed on the battery Yes Yes

4. Internal ohmic values of each cell/battery or perform a No Yes continuity test of each cell/battery

5. Connection Resistance of 10% of the internal cell/battery No Yes connection

6. Ambient temperature Yes Yes

7. Negative terminal temperature of one cell/battery per Yes Yes battery cabinet shelf or rack tier B. Visually inspect conditions and appearance of the following:

1. Connection terminals inter cell/battery connectors, cables, Yes Yes and associated hardware

2. Cell/battery covers, containers, and post seals Yes Yes

3. Battery racks or cabinets and associated components and Yes Yes hardware

4. Cell/battery jar or cover, noting any excessive distortion Yes Yes

C. Perform cleaning of all accessible surfaces as required Yes Yes D. Performed Once Per Calendar Year:

The yearly maintenance procedure should include all of the above with the addition of the following:

1. Measure and record the connection resistance of 100% of No Yes the inter cell/battery connections

2. Re-torque any connection where the resistance is above No Yes 20% of the average

E. Reporting Each Preventive Maintenance Visit:

1. The technician(s) will issue the customer a verbal report Yes Yes summarizing the condition of the battery and identifying any critical issues before leaving the customer’s site, this will also be noted in the onsite Service log as note above.

2. A detailed report containing all readings and observations No Yes will be sent to the customer within five business days.

NOTE: 3-Phase products include Eaton Bladel UPS, Best Power Unity UT3 310-360 modules; 1-Phase products include Eaton 9155, Powerware 9150, Best Power Unity UT3K, UT8K

System pre-filters: Check and clean or replace; service frequency relates to conditions in operating environment. If needed, replace filters according to manufacturer’s recommendations.

The contractor is responsible for every aspect and component of the maintenance contract for the Listed UPS. Any replaced parts including Batteries will be promptly removed from the Site and is the responsibility of the Contractor to Handle, Transport and Discard in accordance with all Federal, State and local Environmental Laws.