A01_QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

1. PURPOSE. The Quality Assurance Surveillance Plan (QASP) provides a standard of surveillance for the U.S. Army Public Health Center (APHC) online databases and domestic and foreign specialty journals dealing with chemical, engineering, toxicological, medical, and public health disciplines.

2. PERFORMANCE MANAGEMENT.

a. The Contractor is responsible for the quality of all work performed. The Contractor measures that quality through the Contractor’s own quality control program;

quality control is work output, not workers.

b. The government representative(s) will monitor performance and review performance reports furnished by the Contractor to determine how the Contractor is performing required services.

3. RESPONSIBILITIES.

a. The Contractor shall furnish APHC personnel with the acquisition and control of domestic and foreign specialty journals for APHC public health initiatives. The Contractor will provide access to all databases listed on the Product Order Form.

b. The Contractor shall provide 24 hour access to all databases. Contractor will provide 5 day advance notice of any planned down time. All full text articles in the databases will be easily accessible to all users at APHC. The Contractor will provide notification of new databases available to APHC. The Contractor will reply to any service calls or support questions within 3 days.

c. The role of the government is quality assurance to ensure contract services are achieved.

4. SURVEILLANCE.

a. The primary method for surveillance is 100% Inspection performed on a monthly basis.

b. The contractor shall provide the following services:

Required Service

Para No. on Statement of

Work

Standard Method of Surveillance

Journal Issue Delivery

3-1, 3-2 Within 3 business days of receipt at vendor site

100% inspection

Order Confirmation

3-3 Within 10 business days of receipt

100% inspection

Database Access

3-2, 3-10, 3-12, 3-13, 3-14, 3-15

24 hours a day 100% inspection