A01_W91ZLK-16-T-0086_QASP_redacted.pdf

DEPARTMENT OF THE ARMY

US ARMY ABERDEEN TEST CENTER

400 COLLERAN ROAD

ABERDEEN PROVING GROUND, MARYLAND 21005-5059

Quality Assurance Surveillance Plan (QASP)

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is developed in accordance with FAR

46.103 to establish the procedures for monitoring, reporting and evaluating the performance of Precision Filters, Inc. under order contract number TBD. The intent is to ensure that the Contractor performs in accordance with the Performance Work Statement (PWS) set forth in the contract, that the Government receives high quality of services, and that the Government only pays for the acceptable level of services received.

2. AUTHORITY

Authority for issuance of this QASP is provided under Contract Section E – Inspection and Acceptance, which provides for inspections and acceptance of the articles, services, and documentation called for in task orders to be accomplished by the Contracting Officer or his/her duly authorized representative.

3. RESPONSIBILITIES

The Government resources shall have responsibilities for the implementation of this QASP as follows:

a. Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

b. Contracting Officer Representative (COR) - The COR is responsible for overall administration of the project and assures proper Government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action.

c. Technical Point of Contact (TPOC) – The TPOC provides detailed technical oversight of the Contractor’s performance and reports his or her findings to the COR in a timely, complete and impartial fashion to support the COR’s administration activities.

While the TPOC may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, he or she is not empowered to make any contractual commitments or to authorize any contractual changes on the

Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action.

d. ATC Contracts Branch – The Contracts Branch provides centralized contracts management support to all ATC activities to include, but not limited to, the following:

technical advice in the preparation of Acquisition Request Packages, QASP preparation and implementation, training, development of internal policies and procedures, and serves as the liaison office between contracting activities and ATC.

4. METHODS OF QA SURVEILLANCE

100% Inspection – All equipment received from the Contractor shall undergo an operational check to assure proper functionality following the Contractors M&R service.

5. PERFORMANCE STANDARDS.

The contractor will be evaluated in the following areas: Customer and Upper Management Support, Technical Performance (successful M&R performance of submitted items), Deliverable Timeliness, Invoicing, Quality Control Plan.

a. Customer Service. Contractor personnel shall be courteous, responsive, and responsible at all times.

b. Upper Management Support. The contractor's management should put adequate systems in place to most efficiently perform the contract and protect the government's interests. For example, the contractor should have approved government property management, quality control, subcontracting, and accounting systems in place.

Management shall communicate effectively and timely with government representatives.

c. Technical Performance. The contractor will be evaluated as to the quality of the output of their work and results will be documented in the TPOC and COR’s file.

The contractor's personnel should be technically competent in the tasks identified in the PWS or other ordering document under the contract. Included in the technical performance is the contractor’s contribution in meetings and reviews, the quality of the contractor's technical reports, contractor's productivity and the overall quality of the technical support provided.

d. Schedule and Timeliness of Deliveries. The contractor should be responsive to Government tasking and submit deliverables as required by the contract.

e. Invoicing. The contractor shall submit all invoices in a timely manner and electronically via Wide Area Work Flow (WAWF).

f. Quality Control Plan. The contractor should have and complies with its internal standard operating procedures in order to adhere to standards established in the contract.

g. Matrix.

COMPLIANCE:

E: Exceeded M: Met PM: Partially Met NM: Not Met NA: Not Applicable

ID

Performance Requirement

Performance Standard Method of

Surveillance

Acceptable Performance Level (APL)

Compliance:

E, M, PM,

NM, NA

A Customer

Service

Staff shall be courteous, responsive, and responsible for all tasks performed 100% of the time.

COR and TPOC monthly and periodic assessment.

Quarterly customer satisfaction survey

100% Compliance

B Upper

Management Support

Timely and effective communication at all times.

Meet with the COR on a monthly basis.

Responsiveness to needs.

100% accountability of all projects progress and performance.

COR and TPOC monthly and periodic assessment. Monthly meetings with COR and / or ATC Contracts Branch

C Technical

Performance

Provide adequate technical expertise and number of supporting personnel. All tasks shall be performed in an acceptable manner 100% of the time and IAW the contract.

COR and TPOC monthly and periodic assessment

D Deliverable Timeliness

All products and services delivered as specified by the contract and the COR/TPOC

COR and TPOC monthly and periodic assessment

E Invoicing Submitted timely per the contract via WAWF ONLY

COR and TPOC monthly and periodic assessment

F Quality

Control Plan

(QCP)

Develop, maintain and properly manage a QCP to ensure quality standards set forth by the contract

COR and TPOC monthly and periodic assessment

6. FEEDBACK TO CONTRACTOR. The COR shall conduct meetings with the contractor to provide feedback on its performance and/or or about any other contractual matter as required. The COR should summarize and document QASP results and provide to the contractor during the meeting. The COR shall document everything in writing and report unacceptable performance to the ATC Contracts branch.

Prompt feedback is essential so the contractor can develop and implement a corrective action plan. Issues and concerns that cannot be resolved at the working level or which impact on contractual requirements shall be reported to the Contracting Officer for resolution and contractual action.

7. SURVEILLANCE FOLDER. The COR assigned to perform surveillance, with the assistance of the TPOC, shall prepare a Surveillance Folder for their Assigned contract requirements. The folder shall have, at a minimum, the following divisions:

a. COR and TPOC appointment letters, contracting officer letter of designation, and Training Record.

b. PWS and other pertinent parts of the contract.

c. Surveillance Plan.

d. Surveillance Reports.

e. Other applicable documentation, such as:

(1) Customer and user comments

(2) Data and technical reports

8. CONTRACT INFORMATION

a. Contract Number: TBD

b. Contractor Name: Precision Filters, Inc.

c. Contractor Address: 240 Cherry Street, Ithaca, NY 14850

d. Contract Period: 28 Apr 16 to 27 Apr 18 (base year plus option year)

9. ATTACHMENTS

None.