Attachment_01_Performance_Work_Statement.docx

PERFORMANCE WORK STATEMENT

Bulk Laundry Services Blanchfield Army Community Hospital

1. GENERAL

1.1. Background. The Regional Health Command - Atlantic is responsible for assisting in establishing standardized bulk laundry/linen cleaning services for Medical Treatment Facilities (MTFs) within its region.

1.2. Scope.

The contractor shall furnish all linen, labor, supervision, and transportation for pickup and delivery services (except as specified in this contract as furnished by the Government) as required and necessary for the performance of hospital laundry services for Woodson Health Clinic, Rock Island Arsenal, Ill (RIA). This contract includes all functions, tasks, and responsibilities normally inherent to a laundry and dry-cleaning facility. The Contractor shall establish and maintain a system of records to control and account for articles turned over to him for processing and to account for work performed. They shall prepare all administrative correspondence, incidental to the work covered by this contract. All work under this contract shall be accomplished in accordance with the current Joint Commission Comprehensive Accreditation Manual for Hospitals (CAMH): The Official Handbook formally called The Joint Commission on Accreditation of Hospital Manuals, amendments or revisions and any regulations, standards, or specifications cited in this contract. Price per pound shall include all cost, including loss of items. Base price per pound equals clean weight. Daily Levels needed may change as needed by the military and opening of new buildings/clinics. The estimated clean weight of serviced linen is 500 pounds per month 6,000 pounds per year.

1.3. Period of Performance (POP). 12-month base year and four (4) 12-month option periods.

1.4. Contractor Experience and Personnel.

1.4.1. Contractor Experience.

The Contractor shall have experience in providing hospital laundry services. The contractor shall demonstrate the ability to perform the services IAW PWS and regulatory requirements.

1.4.2. Personnel.

1.4.2.1. The Contractor shall provide a point of contact (POC) that shall be responsible for performance of the work. The name of this person and an alternate who shall act for the Contractor when the primary is absent shall be designated in writing to the Contracting Officer (KO) no later than the start of the contract.

1.4.2.2. The POC and the alternate shall have full authority to act on behalf of the Contractor on all contract matters relating to the daily operation of this contract.

1.4.2.3. The POC and alternate must be able to read, write, speak, and understand English well enough to satisfy all contract performance requirements.

1.4.2.4. The contract POC and alternate shall be available during normal duty hours within 60 minutes to meet on the installation with Government personnel designated by the KO to discuss problem areas.

1.4.2.5. Security Requirements. Unaccompanied access to the MTF is not authorized without written consent from the COR or KO. All personnel entering the medical facility must wear a Contractor identification badge.

1.4.2.7. Contract Employee Training. Healthcare linen and laundry service employees shall receive education and training to increase the employee’s knowledge and awareness of the laundry service requirements for healthcare service. Contractor shall provide a Training Plan with their proposal showing their training program. Updates will be forwarded annually to the COR and the Contracting Officer.

1.4.2.7.1. The Contractor shall provide, at a minimum, the following types of employee training:

a. A general orientation of basic infection control concepts.

b. Proper use and handling of laundry cleaning supplies and equipment.

c. Familiarization with federal, state, and local regulations/requirements applicable to the performance of this contract.

d. Hazardous communication, including location and access to Safety Data Sheets (SDS).

e. Use of personal protective equipment (PPE).

f. Compliance with Occupational Safety and Health Administration (OSHA)’s Bloodborne Pathogen Standard 29 CFR 1910.1030.

g. Risk of exposure to blood or other potentially infectious materials

h. Orientation on the provider’s Exposure Control Plan.

i. Hepatitis B Virus (HBV) requirement.

j. The Joint Commission (TJC)

k. Safety Plan shall show compliance with OSHA requirements.

l. AT Level 1 training:

1.5. Contractor Laundry Facilities.

1.5.1. The contractor shall provide with proposal a floor plan showing physical layout and narrative description addressing the following:

a. The laundry facility shall be designated, equipped, and ventilated to minimize the dissemination of microbial contaminants. The ventilation system shall include adequate intake, filtration, exchange rate, and exhaust in accordance with state, local, and federal regulations.

b. Functional Separation of clean and soiled linen areas shall be obtained. The soiled linen area shall be separated from clean linen processing area and utilized as appropriate.

c. Hand washing facilities and personal protective equipment shall be available to laundry personnel.

1.5.2. Contractor Facility Visits. The COR at any time during the performance of this contract may visit the laundry facility to observe and review the procedures utilized by the Contractor. The COR will provide a minimum of one (1) working day advance notification and coordination, with the contractor, prior to visiting contractor’s facility, The COR at his or her discretion may be accompanied by other government representatives.

1.6. Quality Management System (QMS). The Contractor shall establish and maintain a complete QMS in accordance with the provisions specified herein. The Contractor’s QMS shall provide an effective and efficient means of identifying and correcting problems throughout the entire scope of operations. The Contractor's QMS shall address:

· Accurate documentation of work processes, procedures, and output measures.

· A systematic procedure for assessing compliance with performance objectives and standards.

· Accurate documentation of quality inspections and surveillance conducted throughout the execution of work.

QMS Policy and objectives should include:

· Quality organization

· List of personnel

· Responsibilities & lines of authority

· Training and qualifications

· Approach to assuring quality of services provided and conformance with performance objectives and standards

· Methods and procedures for effective planning, operation and control of processes and performance of work

· Procedures for inspection and surveillance of services

· Scheduling and performance of inspection and surveillance

· Measurement, data collection and analysis

· Corrective action, preventive action, and continuous improvement

· Oversight of subcontracted work

· Documentation and records management

· Communication with Government customers

Contractor shall submit the QMS with their proposal.

Contractor shall provide results of surveillance monthly with invoice.

1.7 Quality Assurance.

1.7.1. The Government will use a Quality Assurance Surveillance Plan (QASP) to monitor compliance with the contract terms and conditions and identify nonconforming services. The QASP sets forth the method and manner by which the Government intends to conduct surveillance of work under the contract and is subject to unilateral change by the Government without modification to the contract. All work required by the contract is subject to surveillance whether or not specifically included in the plan. The Government will evaluate the Contractor’s completed work to ensure it is accomplished in accordance with the standards required by this contract.

1.8 Contingency Plans. The Contractor shall provide a Contingency Plan, which will be submitted with their proposal and notify the COR and KO of any proposed modifications. The Contractor shall notify the COR and KO of any event that jeopardizes performance under this contract. The contractor shall submit a revised Contingency Plan to the COR within 7 days of any updates or changes. The plan shall include contingency operations for:

1.8.1. Mobilization. In the event of mobilization, which may require services beyond the Contractor’s capability, the Contractor shall advise the KO immediately of the capability and additional volume which the Contractor can obtain from the local civilian community. In the event the Contractor is not able to meet the Government’s requirements, the Government reserves the right to obtain services from military laundry units, other Department of Defense agencies, or other commercial sources.

1.8.2 Disaster. In the event of a disaster, to include but not limited to destruction of the facility, sabotage, or an act of God or nature, that renders the Contractor’s facility unsafe, the Contractor shall determine a feasible alternative method of providing services, linen and make recommendations to the KO immediately. The Government reserves the right to obtain services from other sources in the absence of such action.

1.8.3. Labor Disputes. In the event of a labor dispute, the Contractor’s responsibility to provide the service shall not be terminated. The Contractor shall provide the KO his strike or other employee job action contingency plan to continue performance of service without interruption or degradation in the quality of service. In the event a labor dispute is threatened, the Contractor shall immediately notify the KO. In case of a strike or other labor dispute interferes with timely contract performance, the Contractor shall immediately notify the KO and initiate action under the Contingency Plan.

1.9. Exposure Control Plan. The Contractor shall develop an Exposure Control Plan that meets OSHA bloodborne exposure control plan standards, review/revise it annually and as necessary, in accordance with 29 CFR 1910.1030. This exposure control plan should identify, in writing, tasks and procedures in which occupational exposure to blood occurs. The Contractor shall make the plan accessible to their employees. The Contractor shall make all their personnel aware of this plan not later than contract commencement date and not later than the first day of work for new employees and review it annually or more frequently, as necessary. The Contractor shall submit an exposure control plan within 14 calendar days after award. The contractor shall submit a revised Exposure Control Plan to the COR within 7 days of any updates or changes.

1.10. Health and Safety Plan. The Contractor shall develop and submit a health and safety plan that describes items such as Personal Protective Equipment (PPE), emergency equipment, personnel training, employee medical surveillance/vaccination program, and sample transportation/handling prior to the commencement of work. The Contractor shall submit a health and safety plan within 14 calendar days after award. The contractor shall submit a revised Health and Safety Plan to the COR within 7 days of any updates or changes.

1.11. Post Award Conferences and Periodic Progress Meetings. The Contractor may be required to attend administrative and coordination meetings, pre-performance conferences, performance assessment board meetings, partnering session, etc., as scheduled by the KO.

1.12. Transition Period.

1.12.1. General. The new Contractor shall assume complete responsibility for all operations required by this contract as of the first day of the contract period. Therefore, on the initial day of performance, the Contractor shall provide a workforce who is fully qualified and capable of performing all work required under this contract.

1.12.2. Transition Overlap. There will be a fourteen (14) day transitional period (unless approved by the KO for a longer period) to ensure proper inventory of laundry.

1.13. Hours of Operation.

1.13.1. Normal Hours. The Government's regular working hours vary by MTF. The Contractor shall not be required to provide linen pickup services on Federal holidays, however, some larger MTF’s operate on a 24/7/365 basis and may require these services on a daily basis, holidays included. If this is the case, the Contractor shall coordinate with the MTF to determine if services are required on the holiday and adjust the schedule if necessary. In the event a scheduled pickup falls on a Federal holiday, the Contractor shall coordinate and reschedule the pickup with the facility prior to the holiday or within two workdays following the holiday. The rescheduling of the pickup shall be agreed upon with consideration given to the holding time limitations for linen at a given location. All rescheduled holiday collections shall be accomplished in addition to all normal collections for that day at no additional cost to the Government. Exceptions to the regular hours of operation are detailed in subsequent sections of this PWS. Work in certain MTF’s require Contractor continuous operations, 24 hours a day, every day of the year excluding holidays. The performance of other work requirements shall be accomplished within the Government’s regular working hours unless the specific work requirement specified herein necessitates otherwise. Any other work outside Government regular working hours requires prior CO/KO approval. Pick-up and delivery schedules will be in accordance with Exhibit B.

1.13.2. Recognized Holidays. The following is a list of legal Federal holidays:

New Year’s Day, Martin Luther King Jr.’s Birthday, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day.

1.13.3. Restriction to Contractor Working Hours. If the Contractor wishes to work outside of the Government's regular working hours for the Contractor’s convenience, the Contractor shall submit a written request to work outside the Government’s regular working hours. This request shall be sent to the CO/KO for approval and coordinated with the MTF. There will be no additional compensation for work performed outside regular working hours.

1.14. Inclement Weather Schedule. Linen shall be collected as scheduled during periods of inclement weather unless specific approval to delay collections is requested by the Contractor and received from the COR or CO/KO. Such approval will normally be granted only in cases of particularly severe weather, such a heavy snow, tropical storm, hurricane, etc.

1.15. Missed Pickups. The rescheduling of missed pickups shall be agreed upon with consideration given to the holding time limitations for linen at a given location. Contractor shall also notify CO/KO of missed pickups caused by Government delay within 24 hours, or next duty day.

1.16. Service Interruptions. If any scheduled linen removal services must be discontinued, even temporarily, the Contractor shall notify the CO/KO, affected tenants, and customers verbally and in writing or email as soon as possible before, but not less than 1 hour before known interruption of scheduled services. If the discontinued service is due to an emergency breakdown, the Contractor shall notify the CO/KO, affected tenants and customers as soon as practicable. The rescheduling of missed pickups shall be agreed upon with consideration given to the holding time limitations for linen at a given location.

1.17. Physical Security. The Contractor shall be responsible for safeguarding any and all Government property either provided for use or being serviced under the provisions of this contract. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.18. Installation Access and General Protection/Security Policy.

1.18.1. In-processing Requirements. Contractors are prohibited from performing services under this contract absent compliance with the in-processing requirements set forth below.

1.18.2. Access and General Protection/Security Policy and Procedures. All Contractors performing tasks under this PWS shall comply with applicable installation, facility and area commander installation/facility access and local security policies. The Contractor shall provide all information required for background checks to meet installation access requirements as performed by installation law enforcement, Director of Emergency Services or Security Office. Contractors shall comply with all personal identity verification requirements as directed by the Department of Defense (DoD), and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.18.3 MTF’s on military installations. The award of this contract does not bestow a right to have access to any military installation. Unscheduled gate closures by the Security Police may occur at any time and personnel entering or leaving the installation may experience delays. All vehicles are subject to search while on federal installations pursuant to current directives. Although delays due to the Government cannot be held against the Contractor, the Contractor shall ensure his planning for pick-ups and deliveries are scheduled so as to allow time for these inspections. Any violation of installation regulation, state or federal statue may result in the termination of the privilege to enter one or more military installations.

1.19. Additional Medical Treatment Facilities. In the event the Government elects to add MTFs, the workload requirement for the new MTF will be negotiated by the CO/KO for the basic contract.

1.20. Regulatory Compliance. The Contractor shall comply with all applicable local, State, and Federal instructions, regulations, standards, and laws. The Contractor shall be required to fully comply with all changes in regulations and laws as they occur during the contract term. This compliance shall be at no additional cost to the Government.

1.21. Protection of Government Property. During execution of the work, the Contractor shall protect Government property. The Contractor shall return areas damaged as a result of negligence under this contract to their original condition at no cost to the Government.

1.22. Organizational Conflict of Interest (OCI). The Contractor shall notify the CO/KO immediately whenever it becomes aware that a potential or actual OCI exists, as defined in FAR 9.5 – Organizational and Consultant Conflicts of Interest. The Contractor shall then submit a plan to the CO/KO within 5 business days detailing how to avoid or mitigate the OCI. The Contractor's mitigation plan will be determined to be acceptable solely at the discretion of the CO/KO and in the event the CO/KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the CO/KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2. DEFINITIONS AND ACRONYMS

2.1. DEFINITIONS. Definitions of special terms and phrases used in this PWS are as follows:

2.1.1. Clean. Finished articles are dry and free of visible soil, lint, and objectionable odors, such as cleaning chemicals, mold, mildew, body bacteria, and other unclean elements. Spots and stains are removed without damaging the fabric. Tape and other adhesives shall be removed prior to or during the laundering process.

2.1.2. Clean Weight. The total weight of clean, dry laundered items that were not processed through individual counts (e.g., special items as defined below) delivered to and accepted by the Government.

2.1.3. Contaminated Laundry. All soiled laundry originating from the MTF is categorized as contaminated. In accordance with OSHA Bloodborne Pathogens Standard 29 CFR 1910.1030, the Contractor is responsible for properly handling contaminated laundry.

2.1.4. Contingency Plan. Contingency Plan is a document describing actions to be implemented or taken in the event of unforeseen circumstances.

2.1.5. Contracting Officer (CO/KO). A person with the authority to enter into, administers, and/or terminates contracts and makes related determinations and findings. This is the only person authorized to make changes in the contract on behalf of the Government.

2.1.6. Contracting Officer’s Representative and Quality Assurance Evaluator (COR/QAE). Contracting Officer’s Representative and Assistant Contracting Officer’s Representative (COR/QAE) are the MTF personnel responsible for assisting in administration of the Government's quality assurance portion of the contract. These personnel are designated in writing by the CO/KO to be responsible for quality assurance, inspection, surveillance documentation and periodic (monthly) acceptance of Contractor's performance. A copy of the appointment letter will be provided to the Contractor. Each task order issued under the basic contract will have a separately appointed COR/QAE.

2.1.7. Dyed Linen. Any unserviceable linen that is sent to the Contractor to be dyed brown and converted to rags

2.1.8. Hygienically Clean: Through a combination of soil removal, pathogen removal, and pathogen inactivation, contaminated laundry can be rendered hygienically clean. Hygienically clean laundry carries negligible risk to healthcare personnel and patients, provided that the clean textiles, fabric, and clothing are not inadvertently contaminated before use. The laundering process consists of the proper combination of water, heat, pH, oxidation, chemical sanitizers, and drying and sanitizing.

2.1.9. Quality Assurance (QA). Those actions taken by the Government to assure services meet the requirements of the PWS.

2.1.10. Quality Assurance Surveillance Plan (QASP). A written plan that details what is to be evaluated, how evaluations are to be accomplished, frequency of evaluations, evaluation parameters, example monitoring guides/checklists, , and other information that the COR should have to provide effective QA.

2.1.11. Quality Control. Quality Control is action taken by the Contractor, to control the production of goods or services so that they meet the requirements of the PWS.

2.1.12. Special Items. Special items are any items that must be kept separate from the laundering of other items. Specific examples of special items are listed in Exhibit A.

2.1.13. Tails. A condition created when flatwork is not folded even with the corners not meeting each other.

2.1.14. Unserviceable Articles. Unserviceable articles are hospital items which are not considered usable by the Government. See Attachment XXX for sample MTF serviceability criteria.

2.2 ACRONYMS. Commonly used acronyms are listed below. Other acronyms and abbreviations are listed in Joint Publication 1-02, DOD Dictionary of Military and Associated Terms 08 November 2010, as amended through 15 October 2015.

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES.

3.2 The Government will provide loading dock at pickup location.

4. CONTRACTOR FURNISHED PROPERTY AND SERVICES.

4.1 The Contractor shall provide all property or services necessary for the performance of this contract that is not specifically identified as furnished by the Government. Such property or services shall include, but is not limited to facilities, materials, equipment, linen, repairs and vehicles.

4.2 The Contractor shall provide their employees all appropriate PPE as required by OSHA.

4.3 The Contractor shall provide all pickup and delivery vehicles and vehicle drivers.

4.4 Contractor shall furnish and provide standardized bulk linen carts of which not less than 75% of the carts shall have shelving capability. The carts shall have a solid bottom shelf. Cart shall also be covered unless linen is shrink wrapped. The Contractor shall utilize these carts to move clean and soiled linen between the Government installations and their laundry facility with no interruption of linen inventory flow.

Carts used to transport clean laundry and soiled laundry shall be marked on all four sides with cart weight and cart number by the Contractor prior to the carts use. The Government and Contractor shall periodically inspect the carts to verify that the correct weight has been placed on each cart by the Contractor.

4.5 The Contractor shall provide a packing slip type document for each cart delivered. This document shall identify the contents on the cart by item count for each type item on the cart.

4.6 The Contractor shall provide a facility equipped and ventilated to prevent dissemination of contaminants. The ventilation system shall include adequate intake filtration, exchange rate, and exhaust in accordance with local, State, and Federal requirements. (Reference TJC Environment of Care Standard: EC.02.06.01 and EC.02.05.01, EP 15. See also The American National Standards Institute/Association for the Advancement of Medical Instrumentation publication (ANSI/AAMI) ST65:2008

4.7. There shall be a three-day contingency par at any given time in the Woodson Health Clinic linen storage area for emergency usage.

4.8 The contractor shall perform 100% linen inventory at least annually and provide results to KO/COR.

4.9. 3.1 Forms and Publications. The contractor shall provide authorized copies of forms, publications, and services specifically identified in this contract. All commercial, industry publications related to the performance of laundry service shall be provided by the Contractor.

5. TASKS AND REQUIREMENTS.

5.1. Laundry Services. Laundry service shall be provided to the MTF. The turnaround time for this service shall be in accordance with the requirements of the local MTF. The soiled laundry shall be picked up, processed, cleaned, dried, packaged and returned in accordance with Exhibit B.

5.1.1. All vehicles utilized for this contract shall be properly state registered and licensed prior to being operated on Government property. The Contractor shall coordinate with the MTF and/or base personnel to obtain passes for the Contractor’s employees and vehicles as needed. The COR will assist with this process.

5.1.2. The Contractor shall ensure that all operators of Contractor owned vehicles possess evidence of insurance and a valid state permit to operate the vehicles under their control.

5.1.3. Soiled and clean articles shall not be transported in the same vehicle or carts. Vehicles and carts shall be cleaned after hauling soiled textiles prior to hauling clean articles. This should be addressed in the Contractor’s proposal and QMS.

5.1.4. All personal or Government property, to include money, which is found in the laundry, shall be returned to the Government.

5.1.5. Discrepancies. Any discrepancy in weight, 93% return of clean versus soiled laundry and 45% return of clean versus soiled microfiber product, shall be annotated at the time of delivery (e.g. for laundry, if 100 pounds of soiled laundry are picked up, then at least 93 pounds of clean laundry shall be returned; for microfiber products, if 100 pounds of soiled microfiber items are picked up, then at least 45 pounds of clean microfiber items shall be returned). The permissible weight variance between the total weights of soiled laundry picked up on any given day and the total weight of that same laundry when it is cleaned and returned. This weight difference shall not exceed 7.0 percent. Any discrepancy beyond that variance shall be rectified within 24 hours of being identified. Unresolved shortages will be identified in writing to the CO/KO for appropriate action. The Contractor shall be responsible for any laundry or microfiber products that are lost or go missing while in the Contractor’s possession.

5.2. Process of Receiving and Returning Laundry.

5.2.1. Laundry shall be received and processed by the Contractor and returned to the Government as follows:

a. Soiled laundry - The weight will be recorded on daily tickets prior to the Contractor loading the laundry onto their vehicle. This weight will represent the Government verified ticket weight. Separate tickets shall be used for soiled laundry and microfiber. The cart number, soiled cart weight (identified separately), and the total weight shall be recorded on the ticket. The Government and Contractor shall verify the weights and countersign the ticket to indicate agreement with those weights at time of pick-up. A copy of each completed laundry ticket shall be furnished to the Contractor and a copy shall be maintained by the Government. Contractor personnel shall be responsible for physically transferring soiled laundry into the Contractor's vehicle.

b. Cleaned and packaged deliveries of laundry, and microfiber if applicable, that were picked up as soiled from the MTF shall be made to building from where they were picked up, unless otherwise noted. Clean laundry shall be weighed in a cart and the cart number, cart weight (identified separately) and the total weight shall be entered on the tracking sheet. The Government and Contractor shall verify the weights and countersign the tracking sheet to indicate agreement with those weights at time of delivery. A copy of each completed laundry tracking sheet will be furnished to the Contractor, and one maintained by the Government. Contractor personnel shall be responsible for physically transferring clean laundry from the Contractor's vehicle.

c. Scales: The contractor shall provide documented calibration of scales upon request.

5.3. Service Turnaround Time. The Contractor’s laundry turnaround times are defined in Exhibit B and shall be monitored by the Government. The Contractor shall receive, process, and return laundry and/or articles in accordance with the service response times as specified in Exhibit B. Failure to adhere to this requirement will be considered a deficiency in the Contractor’s performance. Service response times shall be computed from the time laundry is received by the Contractor at the Government site until the time it is returned to the Government.

5.4. Corrective Action. Re-performance of Laundering. Notwithstanding the provisions of this contract covering inspection, acceptance, and deduction from payment, any items found not meeting the requirements of the PWS shall be re-cleaned at no additional cost to the government. Such items found as packages are opened by the customer will be identified by the COR to the contractor's representative after the unsatisfactory condition is discovered. These items will be returned for re-performance at no additional cost to the government. After they are re-cleaned, the contractor shall pack these items separately and identify by marking ‘Attention COR’. In addition, The Contractor shall take prompt actions to correct any services or products provided to the Government that do not conform to the requirements of this PWS or contract.

5.5. Standards of Quality. The standards in Exhibit E will be used by the Government to assure quality in a finished product. Failure to meet these standards will result in the product being returned for further cleaning.

5.5.1. All soil, spots, and stains shall be removed, unless removal will change the color or damage the fabric.

5.5.2. Each item shall be (a) hygienically clean and dry and (b) free of lint, scorch marks or other damage to the fabric.

5.5.3. White fabrics shall be white and free of yellow or gray tints. Colors shall be bright and clear.

5.5.4. Articles shall smell fresh and clean and be free of objectionable odors such as cleaning chemicals, mold, mildew, body bacteria and other unclean elements.

5.5.5. No trace of wash supplies (e.g., soap, bleach, et al.) shall be left on the fabrics.

5.5.6. Shrinkage shall be no more than what may be termed as “natural” for the fabric in accordance with best commercial practices. The Contractor shall treat all articles in such a manner as to keep the dimensional changes of the article to a minimum and to avoid damages of any kind to the fabric.

5.5.7. Tumbled work such as laundry, towels, blankets, and microfiber products shall be completely dry and soft.

5.5.8. Items processed on flatwork and ironers (e.g., sheets, pillow cases) shall be machine finished (ironed) so that the surfaces are smooth and without “rough dry” spots, wrinkles, or tails. Flatwork shall be free of creases when received by the Government.

5.5.9. Pressing. Presswork shall be accomplished so that items meet best commercial standards.

5.5.10. Finished Work. The Contractor shall assemble completed work into bundles and wrap the bundles for return to the MTF in accordance with the Exhibit A.

5.6. Additional Requirements.

5.6.1. OSHA Bloodborne Pathogens Standards. The Contractor shall comply with the OSHA Bloodborne Pathogens Standard 29 CFR 1910.1030.

5.6.2. Unserviceable Articles. All items identified as unserviceable and/or non-repairable while in the possession of the government shall be returned to the contractor in a separately marked bundle identified as “Unserviceable” after the items have been laundered. These items shall be returned within 48 hours of being identified as unserviceable.

5.7. The Contractor shall maintain all production and other records relative to the performance of work under this contract.

5.8. Packaging and Transporting. Packaging is the means of preparing the finished products for delivery to the facility. All finished products shall be packaged in such a manner that will prevent contamination, moisture, or degradation in the cleanliness and quality of the product prior to its use at the MTF.

5.8.1. The laundry and microfiber products shall be (a) sorted by type, size and color, (b) folded and stacked, and (c) wrapped and sealed in clear plastic, unless specified otherwise. All products shall be bundled in accordance with Exhibit A. The Government reserves the right to add, delete, or change the size of the bundles.

5.8.2. Wrapping materials shall be clear plastic. Plastic wrap shall be of sufficient strength to hold articles without bursting or tearing during normal handling. Each bundle in Exhibit A shall be clearly marked by size (i.e., small, medium, large, extra large, etc) and total pieces, if less than bundle size as identified in Exhibit A, on the clear plastic.

5.8.3. Preservation While in Transit. Articles processed in bundles or bags shall be transported in clean carts. In all instances, the Contractor shall transport and handle finished work so as to prevent wrinkling, damage, moisture, and contamination.

5.9. Laundry Carts.

5.9.1. Separate carts shall be used for transporting clean and soiled laundry and microfiber products within the Contractor’s laundry facility and during transportation to and from the MTF. Soiled carts may be used to transport clean laundry and microfiber products only when these carts have been thoroughly cleaned and disinfected inside and out prior to each clean use (i.e., shipping or storage). Additionally, a hygienically clean liner shall be placed at the bottom of the cart and a clean cover placed over the cart.

5.10. Test Piece Service. The Contractor shall obtain Test Piece Service from an approved laboratory. The Association of Linen Management (ALM), 138 N Keeneland Drive, Suite D, Richmond, KY 40475, is an example of an acceptable laboratory. Should the Contractor propose to obtain these services from a laboratory other than the one listed above, the name and address of the proposed laboratory shall be submitted for approval to the KO.

6. APPENDICES/EXHIBHITS

APPENDIX A - APPLICABLE PUBLICATIONS

Publications applicable to this contract are listed below.

Healthcare Laundry Accreditation Council (HLAC): Accreditation Standards for Processing Reusable Textiles for Use in Healthcare Facilities.

ANSI/AAMI ST65/Ed.2, Processing of reusable surgical textiles for use in health care facilities

EXHIBIT A –IDENTIFICATION, STANDARD PACKAGING, AND METHOD OF FINISH FOR BULK LAUNDRY

The following are the routine requirements for packaging of laundry and method of finish for this contract. Any other special packaging requirements or methods of finish will be specified in writing at the time that service is requested.

Definitions of abbreviations for methods of finish are as follows:

The items listed in Exhibit A will be included in the yearly laundry service. Additional Instructions: Packaged amounts less than the quantities specified will be identified on the bundle.

BULK LAUNDRY

SPECIAL ITEMS

EXHIBIT B – PICKUP AND DELIVERY SCHEDULE

The following pickup and delivery chart specifies regular pickup and delivery points for this contract. All pick-ups and deliveries shall be accomplished as stated below (military time):

EXHIBIT C –DELIVERABLES

PWS Paragraph 1.8

PWS Paragraph1.9

PWS Paragraph1.10

EXHIBIT D –PERFORMANCE REQUIREMENTS SUMMARY (PRS)

/ Exhibit B.

EXHIBIT E – LINEN SERVICEABILITY STANDARDS

Washcloth

· No stains allowed

· No holes or tears allowed

Pillow Slips

· No stains allowed

· No holes allowed in center

· 2 holes not exceeding 1/2" diameter acceptable on edges

· No mending in center

· Mend holes up to 1" diameter

· Mend all hems and seams

· Center of Case: 24" L x 15" W

Flat Sheet (includes white flat, blue flat, draw and pediatric crib sheets)

· No dark stains allowed

· 3 light stains up to 4" acceptable on selvage edge

· No stain in center

· No mending in center

· 2 holes not exceeding 3/4" on selvage edge

· No holes in center

· Mend holes up to 3/4" diameter

· Mend tears up to 7" long on perimeter only

· Mend all hems and salvages.

· Center of Sheet:

· White Flat 65” L x 30” W

· Draw 30” L x x30” W

· Crib 50” L x 30” W

Terry Towel (includes bath towel, x-large and hand)

· No stains allowed

· Mend all hems and selvages

· Mend holes up to 1 1/2" diameter

· 4 holes not exceeding 3/4" acceptable

Laundry Bag (includes white barrier and reject bags)

· Up to 4 dark stains acceptable

· Light and medium stains acceptable

· Mend seams and edges

· Patch holes as needed