Amendment 0002 Questions and Answers.pdf

W40M RHCO ATLANTIC

WOMACK ARMY MEDICAL CENTER

POC: NAOMI R. WILLIAMS

2817 ROCK MERRITT AVENUE BLDG 4

FORT LIBERTY NC 28310-0000

0011907344

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The reason for this amendment is as follow is:

a.. Post the question and answ ers.

b. Change 10 t0 20 in Addendum to 52.212-1

c. Change HT0913 to HT0911 in 252.232-7006

d. Completed fill-ins on 252.217-7027

1. CONTRACT ID CODE PAGE OF PAGES

J 1 31

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 21-Jul-2023

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W91YTZ23R0026

X 9B. DATED (SEE ITEM 11)

12-Jul-2023

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

21-Jul-2023

CODE

W40M RHCO ATLANTIC

MEDICAL READINESS CONTR OFFICE EAST

9275 DOERR ROAD BLDG 1221

FORT BELVOIR VA 22060-5580

W91YTZ 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE W91YTZ

FACILITY CODECODE

EMAIL:TEL:

W91YTZ23R0026

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been added by full text:

QUESTIONS AND ANSWER

Questions and Answers:

1. How would you like the proposal to be submitted?

Answer: All proposals will be submitted in accordance with 52.212-1 and 2 and addendums.

2. Is there a current incumbent and if so, what is the award amount?

Answer: Yes, MedEx Medical Transport Service contract W91YTZ22D0005.

3. Should the technical proposal only include parts a - c under the “Technical Capability” section or should it address all specific tasks listed in Part 5?

Answer: Both. Technical proposal should contain parts a.- c. and should address all specific tasks in the PWS.

4. Paragraph 5.5.6 (pg 98) Is it a requirement for the Contractor to stage one vehicle on WAMC premises?

Answer: In accordance with the PWS it is not a requirement to stage one vehicle; however, you are held to the time constraints for responding to BLS and ALS transports (Section 1.3). The response time includes installation access see 1.6.3 for Installation Gate Access Control.

5. Technical Capability (Volume 1) (pg 144)- states that the technical proposal shall not exceed 10 pages, and deems general acknowledgment or paraphrasing as unacceptable. In order to thoroughly reply to each of the requirements set forth in the contract, the Contractor will need more than 10 pages, not including additional pages for the requested attachments listing Contractor's personnel, units, etc. Can more pages for this response be allowed?

Answer: The page limit has been increased to 20 pages instead of 10.

6. Paragraph 5.5.8 (pg 99) To clarify how the Contractor is supposed to invoice for services. Is it intended for the Contractor to invoice for the maximum number of trips each month regardless of the actual trips performed? For example: The Contractor performs 80 trips in the month and invoices for 151 trips (maximum quantity listed)?

Answer: No, the contractor will invoice for actual trips made. The maximum quantity is listed to give vendors an idea of how many trips might be needed in one month. However; the vendor will be able to bill for a minimum each month for BLS (46 trips) and ALS ( 25 trips) if either type of trips exceeds the minimum then the vendor will bill for actual trips.

7. Paragraph 5.12.1 (pg 101)- The Contractor is to invoice for all loaded mileage, rather than invoice for only loaded mileage beyond 20 miles?

Answer: Yes. IAW 5.12.1, “milege traveled shall be limited to “one way only”, the distance the patient is transported.” The specified point of origin to the specified destination. Mileage will be determine by google maps or similar software program.

8. Paragraph. 5.11.4 (pg 101)- states that the Contractor shall provide the WAMC Transport Services POC a copy of the Patient Care Report (PCR) upon arrival to WAMC. The PCR cannot be completed until the end of the transport and once patient care is transferred to the receiving facility. Will it be acceptable for this to be provided after the completion of the trip?

Answer: No, the PCR report will be provided upon arrival to WAMC.

9. On Page 144 of the PWS it lists specific instructions for the Technical Capability Proposal requirements listing 3 specific parts and limiting the proposal to 10 pages. However, the PWS also calls for a quality control plan. Do you want the QCP to be included in the Technical Proposal or just the 3 specific requirements listed? If the QCP is included in the Technical Proposal, is the 10 page limit a firm requirement?

Answer: The QCP is not part of the 10 pages. The number of pages is increased to 20 pages.

10. Would considerations for either removing the requirement entirely due to military sovereignty and/or by allowing a reasonable amount of time after award to obtain a license be made in order to gain competitive bids from companies such as ours who have extensive experience in this exact field, but are not currently licensed in NC?

Answer: Military sovereignty does not cover non personal service contracts. Therefore, a NC liscence is required.

The license will need to be obtained prior to start date of the contract.

The following have been modified:

ADDENDUM TO 52.212-1

Offeror shall submit signed and dated proposals to arrive no later than the date and time specified in Block 8, SF 1449. Offeror shall submit copies of their proposal via email to Naomi Williams at naomi.r.williams8.civ@health.mil . Hard copies of the proposal are not required. Proposals submitted after the deadline and time will be considered untimely and will not be considered for award. Questions shall be submitted via email to Naomi Williams at naomi.r.williams8.civ@health.mil no later than 20 July 2023, 10AM EST.

Answers to questions received by the timeline shall be provided by an amendment to this solicitation.

Administrative. Within the Administrative section, offerors shall ensure that the original solicitation's SF 1449, Blocks 12, 17A, and 30A – C, are completed in their entirety. Offerors shall also acknowledge each amendment by completing each SF 30, Blocks 8 and 15A - C. The proposal shall also have a title page identifying the offeror;

offeror's CAGE code and DUNS number; the full address, phone, and facsimile numbers of the offeror; points of contact (POCs) authorized to negotiate with the Government on the offeror's behalf; the solicitation number; a statement confirming the offeror is willing to hold its prices firm for at least 120 days from the date specified for receipt of offers; and the proposal contents (which may be included on a second page, if necessary). Past performance references (see paragraph 2 below) shall also be identified in this section, and may be included on a second page.

Offeror shall be registered in the System for Award Management (SAM) with the appropriate NAICS Code and shall not have any Active Exclusions listed within SAM. If the offeror is currently registered in SAM with completed representations and certifications, an affirmation on the title page (or second page) that these representations and certificates are current, complete, and accurate as of the date proposals are due shall suffice.

Otherwise, the offeror shall include one (1) copy of the following provisions located within this solicitation shall be completed and included with the proposal: FAR Provision 52.204-24, Representation Regarding Certain Telecommunications And Video Surveillance Services Or Equipment; FAR Provision 52.204-26, Covered Telecommunications Equipment Or Services—Representation; FAR Deviation 2023-00002, Offeror

Representations and Certifications Alternate I; FAR Provision 52.209-7, Information Regarding Responsibility Matters; plus any other provisions herein.

Offerors shall submit proposals in accordance with the following format. Each section addressed below (i.e., Technical Capability, Past Performance, and Pricing) shall be its own volume, and identified as separate attachments with company name within the emailed submission (ex: Technical Capability (Volume I)_ABC Company).

1. Technical Capability (Volume I)

These parts of the technical proposal shall be addressed in sufficient written detail for the Government to determine if the offeror understands this aspect of the Government’s requirement. Statements that the offeror understands, can or will comply with all specifications, or statements paraphrasing the specifications of parts thereof, or phrases such as “standard procedures will be used” or “well-known techniques will be used” will be considered unacceptable.

Insufficient explanations may result in your offer receiving an UNACCEPTABLE rating. The technical proposal shall not exceed 20 pages.

a. Must provide proof of North Carolina Department of Health and Human Services Certification with control number and North Carolina of Authorization and License issued by the Department of Health.

b. Submission of current EMT / Paramedic license and EMT certification for all personnel -Emergency Medical Technician Basic (EMT-B) and Emergency Medical Technician Paramedic (EMT-P).

c. Description of fully operational Type III ambulance, both primary and back-up as established by the North Carolina Office of Emergency Medical Services.

2. Past Performance (Volume II)

a. Provide a list of references with company name, contract value, period of performance, point of contact, and phone number. Reference list should include at least three and no more than five references. All references shall be residing in the United States and shall include relevant experience (within the past three years and similar in scope) regarding ambulance transportation services.

b. The Government may also consider any additional information from its own files, databases such as the

Contractor Performance Assessment Reporting System (CPARS), or from any other source it deems appropriate. The Government may survey references to verify the information provided.

3. Price (Volume III)

a. Submit proposed pricing for all contract line item numbers identified in the Request for Proposal (Form

1449), unless otherwise noted. Include the "Unit Price" and total "Amount" for each line item (base and all option years).

(m) Protests received at a level higher than the contracting officer will be referred to the contracting officer.

Protestor may request a review by the contracting officer or an independent review at a level higher than the contracting officer. Requests for appeals or independent review will be addressed to the contracting officer for referral to the review authority. Questions on this process will be referred to the cognizant contracting officer identified in the solicitation.

(n) The non-FAR Part 12 discretionary FAR and DFARS provisions included herein are incorporated into this solicitation either by reference or in full text. If incorporated by reference, see provision 52.252-1 herein for locations where full text can be found.

PWS

PERFORMANCE WORK STATEMENT (PWS)

AMBULANCE TRANSPORT SERVICES

FORT LIBERTY, NORTH CAROLINA

Part 1

General Information

1. General: This is a non-personal service(s) contract to provide Ambulance Transport Services at Fort Liberty, North Carolina. under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The Government shall not exercise any supervision or control over the contract service. providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government in accordance with all terms and conditions in the contract.

Except as otherwise limited herein, the Contractor may use or disclose Protected Health Information on behalf of the Government for treatment, payment, or healthcare operations purposes, in accordance with the specific use and disclosure provisions. Such use or disclosure of Protected Health Information should not violate the HIPAA Privacy Rule, the HIPAA Security Rule, DoD 6025.18-R or DoD 8580.02-R. Please note that effective 1 June Fort Bragg will change to Fort Liberty.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide ambulance transport services twenty-four (24) hours daily, seven (7) days a week providing Basic Life Support (BLS) (including voluntary Behavioral Health transports) and Advance Life Support (ALS) ambulance service on Fort Liberty and their area of responsibility; routine transport to include from the WAMC to local hospitals, VA Centers, dialysis centers, other health care centers, and patient home of record in/and around the surrounding areas and will include some long-distance services (>250 miles).

1.2 Background: Historically, the Department of Emergency Services' Emergency Medical Services (EMS) at the Womack Army Medical Center (WAMC), Fort Liberty NC, have an average 72 calls a month (26 ALS and 46 BLS) to transport patients for 365 days a year. The contract services will affect WAMC’s ability to transport patients outside the 911 calls and impact patient care. For the new award the average calls a month could reach up to 151(102 BLS and 49 ALS)

1.3 Scope: The Contractor shall provide non-personal service(s). The Contractor shall provide personnel, materials, equipment, tools, insurance and incidentals, supervision and all necessary to perform Ambulance Services at Fort Liberty , NC. The Ambulance Services shall be available twenty-four (24) hours daily, seven (7) days a week providing Basic Life Support (BLS) (including voluntary Behavioral Health transports) and Advance Life Support (ALS) ambulance service on Fort Liberty and their area of responsibility; routine transport to include from the WAMC to local hospitals, various VA Medical Centers, dialysis centers, other health care centers, and patient home of record in/and around the surrounding areas and may include long-distance transports (>250 miles).

Transportation of patients to private homes/domiciles shall only be permitted immediately following discharge of an inpatient at the MTF, when it has been determined to be medically necessary and ordered by a physician as a condition of discharge from the MTF, and it has been coordinated with the authorized WAMC personnel. It is anticipated that the patient population and requirement may increase over the next few fiscal years; the scope in terms of amount of transport support accordingly may grow over the total period of performance. Contractor shall be required to respond to all calls from the WAMC Department of Emergency Medicine (DEM), Transfer Center and authorized personnel. The response time required:

ALS: 30 to 60 minutes BLS: 60 to 90 minutes

Services must be available twenty-four (24) hours per day, seven (7) days per week, including all holidays. The contractor shall ensure their dispatch center/phone numbers are manned and shall answers all calls from WAMC.

The Contractor shall perform to the standards and acceptable quality levels identified in this PWS and associated contract documents, except for those items specified in Part 3 Government Property and Services.

1.4 Objectives: To provide comprehensive ambulance coverage for all beneficiaries within its scope and area of responsibility upon dispatch by Womack Army Medical Center (WAMC).

1.5 General Information:

1.5.1 Quality Control Plan (QCP): This acquisition is for commercial services and will be performed using FAR Part 12 and FAR Part 15, Contracting by Negotiation. The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within ten (10) days after date of contract award.

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within 15 days. If the Government has provided comments, the Contractor shall then have ten (10) days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than ten (10) days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes.

1.5.1.1 Contractor Continuing Quality Improvement (CQI): At a minimum, the QCP must include and answer the following to be acceptable:

a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

b) How the Contractor will monitor work to ensure performance complies with all deliverables (etc. timelines, deadlines, and goals).

c) How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses.

d) An inspection plan covering all services required by this contract. The inspection plan must specify the areas to be inspected on either a scheduled or unscheduled basis, how often inspections will be accomplished and documented, or the title of the individual(s) who will perform the inspections.

e) On-site records of all inspections conducted by the Contractor noting necessary corrective action taken. The

Government reserves the right to request copies of any and/or each inspection.

f) Incorporation of either active or established internal policy or procedures for updating medical service protocols that may affect performance of contract.

g) The methods for identifying and preventing deficiencies in the quality of service performed before the level of performance becomes unacceptable and organizational functions noting intermediate supervisory responsibilities and overall management responsibilities for ensuring total acceptable performance.

h) On-site records of all vehicle maintenance and repairs performed, on vehicles used in the performance of this contract. The methods of identifying and preventing vehicle breakdowns, and detailed procedure for alternative transportation of patients in the event of mechanical breakdown of ambulance.

i) On-site records identifying the character, physical capabilities, certifications, and ongoing training of each employee performing services under this contract.

j) The methods of identifying and preventing radio communication breakdowns. A detailed procedure for alternative communications in the event of electronic and mechanical breakdown of vehicle radios.

k) A Monthly Transport Report to account for all requests for service in the format provided by the Government. The log shall indicate the date and time of service call, name of individual requesting transport and their WAMC department/area, name of the beneficiary requiring services, type of transportation requested, designated pick-up and delivery points, actual time of arrival at pick-up and delivery points.

l) On-site records of any complaints or problems, with procedures taken to allow for corrective and/or elimination before effects caused interruption of performance of contract.

m) How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

1.5.1.2 Addendum to the QCP. An Analysis of Quality Control and Timeliness of Submittals (i.e., deliverables) shall be provided to the COR within 30 days upon completion of each option period or Task Order.

1.5.1.3 The Contractor shall inform the COR of issues or potential issues that might affect the performance within one (1) hours of identifying those issues. Verbal reports shall be followed up by written reports within five (5) days).

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g., deliverables, submittals, etc.) deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in Jan Presidents’ Day 3rd Monday in February Memorial Day last Monday in May Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.4.1 Government Facility Office Hours: The Government facility office hours supported under this PWS is for 24 hour operations. Government observed Holidays identified in paragraph 1.5.3.1 above does not impede from performance.

1.5.4.2 Government Facility Operating Hours: The Government facility operating hours is expected to be twenty-four (24) hours daily, seven (7) days a week and is open for operations during the recognized U.S. Holidays identified in paragraph 1.5.3.1 above. The Government facility may close due to local or national emergencies or similar Government directed facility closings and will be communicated by the Contracting Officer to the Contractor.

1.5.4.3 Contractor Support Hours: The Contractor shall provide support be twenty-four (24) hours daily, seven

(7) days a week. The Contractor shall always maintain an adequate workforce, for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed due to local or national emergencies or similar Government directed facility closing. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.5.4.3.1 RESERVED

1.5.5 Training Holidays: Historically military personnel are granted training holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or days on day off schedules). Training holidays may affect access to military operated facilities.

1.5.6 Place of Performance: The work to be performed under this contract will be for Ambulances transport services for Womack Army Medical Center (WAMC), Fort Liberty North Carolina.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 RESERVED

1.6.2 RESERVED

1.6.3 Installation Access: Access to U.S. installations, buildings and controlled areas is limited to personnel who meet security criteria and are authorized. Failure to submit required information/data and obtain required documentation or clearances will be grounds for denying access to U.S. installations, buildings, and controlled areas.

The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

All emergency vehicles shall access the base through the All-American gate.

Once a transport request is received by dispatch department, Contractor will immediately alert crew members of the trip request and send them all relevant trip information. A dispatch team member then contacts the All-American gate to notify them that emergency vehicle is enroute. They will give the call taker unit name, the number of crew members on board, and an exact time of arrival.

1.6.3.1 RESERVED

1.6.3.2 RESERVED

1.6.3.3 RESERVED

1.6.3.4 RESERVED

1.6.3.5 Due to the increased emphasis on privacy and information security, compliance with 38 U.S.C. 5701, 38 U.S.C. 5705, 38 U.S.C. 7332 is required.

1.6.4 Background Checks: The RA will consult with the responsible Security Office and Activity Manager applicable to location(s) associated with this PWS and identify the level of background check, supported by the applicable regulation(s).

1.6.4.1 Background Criminal Checks and Investigations. The offeror must screen all employees to ensure that they meet core competencies on an annual basis: that they have performed a criminal background check on any staff member who will be treating or transporting patients, etc. The Contractor is responsible to ensure training is current and training standards are up to date.

1.6.4.2 U.S. Citizen: Contractors that work with or teach youth under the age of 18 years are subject to U.S background checks. The Requiring Activity Manager will determine the extent of background checks required. The Contractor employee may begin performance of the contract after receiving a favorable local background check. The Contractor agrees to replace the employee should results of the background check, if required, be unfavorable as determined by the Requiring Activity Manager. The Contractor’s replacement of the employee with the unfavorable background check shall be within a timeframe provided by the Requiring Activity Manager. The Contractor shall also replace employees whose background check, during their tenure of employment, renders them with an unfavorable local or stateside background check, as determined by the Requiring Activity Manager. The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each favorable background check within 10 days of receipt by the Contractor, identifying such with the appropriate contract number. The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each unfavorable background check within 5 days of receipt by the Contractor, identifying such with the appropriate contract number. When the Government awards a non-personal services contract directly to an individual, the failure of the individual to provide a favorable background check would be grounds for termination.

1.6.5 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13.”)

1.6.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.7 Key Control: The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall immediately report any incidents of lost or duplicate keys to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from payment due to the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the payment due to the Contractor. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. These procedures shall be included in the Quality Control Plan.

1.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the Government.

1.8.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work.

The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel: The following personnel Contract Manager, are considered key personnel by the Government: The Contractor shall provide a Contract Manager/ Alternate Contract Manager, who shall be responsible for the performance of the work. The name of this person and an Alternate Contract Manager, who shall act for the Contractor is absent and shall be provided in writing to the Contracting Officer during the post-award meeting or no later than five (5) days after contract award. Qualifications for key personnel are listed below:

a. Contract Manager and Alternate Contract Manager: The Contract Manager and Alternate Contract Manager must demonstrate the ability to manage contracts and working as a Supervisor.

b. Special Qualifications: The Contractor shall ensure all employees possess and maintain Emergency Medical Technician (EMT) certification, Emergency Medical Technician-Paramedic (EMT-P) certification and current Information Assurance Technician (IAT) Level I professional certification during the execution of this contract.

1.11 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves, to include proper marking of signature blocks in correspondence, to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports, produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.12.1 Contractor employees shall identify themselves by name and company affiliation when answering the telephone, presenting briefings, conducting, or attending meetings, and seminars. All Contractor correspondence (written, facsimile, and email display) shall include their company name. Requirements for Contractor vehicles is addressed under Part 4 paragraph 4.4.

1.12.2 Contractor Identification Badges: Contractor personnel (to include subcontractors) shall be easily identifiable through the display of badges IAW Contractor Identification (AE Reg. 27-715). (For services at Child, Youth, and School Services where children are present, recommend personnel wear identification when children are present.)

1.15 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.16 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contractor and Contractor personnel shall not divulge or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.17 Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations/ , the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.18 Non-Disclosure Statements: The Contractor shall provide signed non-disclosure agreements to the Government no later than five (5) days prior to commencement of work under the contract. Disclosure of information by Contractor personnel may result in removal of Contractor personnel from performance under this contract.

1.19 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications, or work statements, etc.) which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI.

1.20 Phase In /Phase Out Period: If applicable. To minimize decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the thirty (30) day, phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.21 Safety: The following provides information pertaining to Safety and Accident Prevention:

1.21.1.1 In addition to other requirements for accident prevention specified in this contract, the Contractor shall comply with all Federal and State requirements governing safety and health protection on construction sites and other applicable occupational safety codes.

1.22 Environmental Compliance: The following provides information on Environmental Compliance.

1.23 Required Training: The following provides information on training requirements.

1.23.1 RESERVED

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within five (5) days after completion of the training.

1.23.2 RESERVED

1.23.3 iWatch Training: The Contractor and all associated subcontractors shall brief all employees on the local iWatch program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within five (5) days after the contract is awarded and within five (5) days after new employees commence contract performance, with the results reported to the COR within five (5) days after the contract is awarded and within five (5) days after new employees commence contract performance five (5) days. Verification of the training shall be provided to the COR within five (5) days after completion of the training five (5) days. Training slides can be found on the Army OneSource we site:

http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx

1.23.3.1 Complaints against behavior or courtesy may result in requiring Contractor to remove offender from the provisions of contracted services. Offenders who accumulate three (3) unrelated, substantiated complaints in a 12-month period shall be prohibited from providing any further services under this contract. The COR shall monitor the service provided. Contractor shall cooperate with the COR in providing information and answering questions in a timely manner when requested. Contractor shall refer complaints received directly from the customer(s) to the COR. All complaints received by the COR and forwarded to the Contractor shall be investigated promptly. After investigation and disposition, Contractor shall respond to the COR within five (5) working days after receipt by the Contractor.

1.23.4 Information Assurance (IA) Training N/A

1.24 Notice to Proceed: A notice to proceed will be the effective date of contract will constitute the date of notice to proceed

1.25 Government Property and Services: Refer to Part 3 of this PWS for Government property (GP) for this contract.

1.26 Certification of Minimum Liability Insurance Coverage and Licensure Requirements: A Certificate of Insurance, as evidence of insurance coverage, is required prior to providing any services to the medical facilities.

Contractor shall provide the required proof of insurance to WAMC Transport Services POC within ten (10) calendar days after award and prior to providing any services. Thereafter, all changes shall be submitted within seven (7) calendar days after changes occur. The Contractor shall obtain all necessary licenses and/or permits required to perform this work. Contractor shall take all precautions necessary to protect persons and property from injury or damage during the performance of this contract. Contractor shall be responsible for any injury to himself, employees, or others, as well as for any damage to personal government or public property that occurs during the performance of this contract that is caused by his or his employees' fault or negligence. The Contractor shall maintain personal liability, automobile liability, and property damage insurance, as prescribed by the laws of the State of North Carolina. Evidence of coverage is required before commencing work under this contract and it may not be changed or cancelled without thirty (30) calendar days prior written notice to the Contracting Officer.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Advance Life Support (ALS) - (as define at Section 5. VEHICLES).

AMBULANCE – Vehicles for emergency medical care which provide a driver compartment and a patient compartment that must accommodate an Emergency Medical Technician (EMT), Paramedic (or RN as needed) and two litter patients, so positioned that at least one patient can be given intensive line support during transport:

equipment and supplies for emergency care at the scene as well as during transport, and two-way radio communication. The ambulance is designed and constructed to afford safety and comfort and to avoid aggravation of patient’s condition.

Administrative Officer of the Day (AOD) – This employee is the administrative officer in charge during other than normal business hours.

Bariatric gurney in this statement of work refers to any person whose weight or physical dimensions exceed the capability of a standard gurney in use by the ambulance service.

Basic Life Support (BLS) - (as define in Section 7. VEHICLES).

BLS/With Lift for Power Wheelchair – Basic Life Support with wheelchair lift and lock downs to transport power wheelchair and stretcher patient (as define in Section 7. VEHICLES).

Contracting Officer (KO) – means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government affecting scope, schedule, quantities, terms, conditions, and price. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart

202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.” The COR cannot authorize deviations from the specifications and requirements of the contract.

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term “Contractor” as used herein refers to both the prime Contractor and his employees, and with any subcontractors and their employees. The Contractor shall be responsible for assuring that his subcontractors comply with the provisions of this contract.

Contractor-acquired Property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means a service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Government-furnished Property – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract.” Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Government Property - means all property owned or leased by the Government. Government property includes both Government-furnished and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Long Distance Transport – Any transport that exceeds 250 miles.

Property Administrator - means an authorized…