W91YTZ-13-R-0069-0002.doc

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

ADDENDUM TO 52.212-1 (REVISED)

ADDENDUM TO 52.212-1 (REVISED)

(INSTRUCTIONS TO OFFERORS) - COMMERCIAL ITEMS

FAR 52.212-1 is hereby amended to reflect the changes shown below as to the specific paragraph revised.

Paragraph (a) is not being replaced; it is being added to, with the following:

Para (b) Submission of Offers. The following amends this paragraph with respect to the information and documents required for submission in response to this solicitation and requirements for oral presentation of those proposals determined to be in the competitive range.

(1) ELECTRONIC OFFERS. Offeror’s shall only submit electronic offers in response to this solicitation. The

Offerors’ submission must arrive in its entirety by attachment to electronic mail message(s) and each individual message is to not be more than fifty (50) MB in message size; to arrive by the time specified in the solicitation. It shall be delivered to the following email address: edgar.r.duchemin.ctr@mail.mil

(2) Offerors must request verification by email to Ed DuChemin to confirm that their proposal was received by the time specified in the solicitation. The Government will not be responsible for any failure of transmission or receipt of the offer, or any failure of the offeror to verify receipt of the emailed offer.

(3) The Government intends to award a firm fixed-price contract under the authority of 10 U.S.C. 2304 and 41 U.S.C. 253. Offerors’ must quote a firm-fixed unit and/or total price for each Contract Line Item (CLIN) or sub-CLIN as constructed in the RFP Schedule.

(4) Any questions with respect to this solicitation must be submitted via e-mail to edgar.r.duchemin.ctr@mail.mil, but not later than five (5) days (Saturday and Sunday included) after the date of the issuance of this solicitation. Telephone inquiries will not be accepted. The solicitation may be amended.

(5) PROCESS FOR AWARD. The government will conduct the source selection process using the Lowest Price Technically Acceptable (LPTA) process analysis in accordance with FAR 15.101-2. Discussions may be conducted whenever the Contracting Officer deems it appropriate. The contract will be awarded in accordance with the criteria and process established in FAR 12 and FAR 15.

(6) The Government may reject a proposal if it is found that information that has a negative impact on the Offerors’ responsibility has been deleted, misrepresented, or withheld.

(7) BASIS FOR AWARD. Award will be made on a Lowest Price Technically Acceptable (LPTA) basis in accordance with FAR 15.101-2; and, with verification of Offeror responsibility, to the Offeror whose technical description(s) in their response to the RFP demonstrate that, in the judgment of the Contracting Officer, that their proposal is technically acceptable in comparison to the Government’s requirement as it has been stated in the RFP. And this being so, appear to offer, in the reasonable judgment of the Contracting Officer, the best opportunity for successfully meeting the Government’s technical intent, in conjunction with a fair, realistic; and, reasonable price.

(8) CONTENT OF OFFERS. The Offeror’s response to the Solicitation must be completed, signed and received at this office not later than the date/time specified in Block 8 of the solicitation (Standard Form [SF] 1449). Only information included in designated volume will be considered in evaluating proposals. Please note that your offer must include all of the following information; and must be constructed in the manner as described below:

(9) SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS – STANDARD FORM [SF] 1449. Offerors are to manually type in their input to this form where required, paying particular attention to Blocks 17(a.), and 30 (a.), (b.), and (c.). Offerors must manually sign at Block 30(a.), and type in the name, title, and date of signature in Blocks 30 (b.), and (c.).

PART I: TECHNICAL PROPOSAL. The Offeror in his Technical Proposal for Healthcare Laundry services shall:

(a) Provide a copy of your valid (non-expired) their Healthcare Laundry Accreditation Council (http://www.hlacnet.org/laundries.php ) certificate of accreditation. HLAC accreditation must be maintained throughout the performance period of this requirement.

(b) Demonstrate the PROGRAM MANAGER/ALTERNATE PROGRAM MANAGER has requisite experience as written in paragraph 3.2.3. of the PWS.

(c) As Healthcare Laundry services are mission essentail for the customer organizations, provide a contingency plan as requested in paragraph 3.4. (and sub-paragraphs) of the PWS.

(d) Provide a QUALITY CONTROL PROGRAM in accordance with paragraph 3.5 of the PWS.

(e) Describe proposed plans, processes, procedures and system(s), and provide all of his supporting data & documentation in which he shall describe his technical response to the technical requirements posed in the Government’s RFP. The Offeror’s Technical Proposal documentation shall not exceed the equivalent of fifteen (15) 8.5” x 11.0” single-spaced type written pages (with all diagrams, charts and/or figures contained therein). Any other pertinent information that the Offeror may feel helps explain his technical approach or technical description of his proposal shall be contained solely within this presentation space as well. This information as provided by the Offeror shall be the basis for the Government’s determination of the Technical Acceptability of the Offeror’s proposal. Offerors must submit as an attachment to their electronic mail response to this Solicitation, One (1) Sanitized (without names or company identifiers contained therein); and, One (1) Not-Sanitized (with names or company identifiers contained therein); electronic copy of their Technical Proposal response to this RFP.

(f) IAW paragraph 3.3.6 of the PWS, provide immunization documentation for Employees working in or around FBCH, KACC and ARUAHC.

PART II: PAST PERFORMANCE. Offeror is required to submit information, on a single page, identifying federal, state and local government and private contracts performed within the last five years, which are similar in scope, type of work, and complexity to the effort described in this solicitation. If none, offeror should so state and provide information on references.

The Offeror shall construct a Table of Past Performance Summary Chart as shown below:

Table of Past Performance Summary Chart Contract No. Period of Performance Pounds Net Cleaned/YR. Number of Years.

The following back-up data shall be provided in the Past Performance Part of the Offeror Response to the

Solicitation for each contract cited as the evidence of their past performance:

Contract Number – Offeror’s shall provide the Official Name/address of the Medical Treatment Facility and the Contract Number of their contract used and cited as evidence of their past performance. All offerors must submit a copy of the past performance questionnaire, located four paragraphs below, to each individual listed in the past performance proposal. The questionnaire should be emailed directly to edgar.r.duchemin.ctr@mail.mil. The offeror should instruct POCs not to send a copy back to the offeror, but to the POC listed on the questionnaire. The Offeror shall state his/her record of Healthcare Laundry services which are of a the type as contained in this solicitation; and as the Offeror has/is performing or performed under the contract cited in their evidence of Past Performance.

Period of Performance – The Offeror shall state the Period of Performance of the contract cited as the evidence of their past performance.

Pounds Net Cleaned/YR - The Offeror shall state the number of aggregate pounds and the number of uniforms cleaned each year as that are of a type called for in this solicitation that the Offeror states were/are being performed under the contract(s) cited in their evidence of Past Performance.

Number of Years – The Offeror shall state the number of continuous years that he/she performed work under each contract cited in their evidence of Past Performance. The Offeror’s Past Performance documentation shall not exceed the equivalent of ten (10) 8.5” x 11.0” single-spaced type written pages (with all diagrams, charts and/or figures contained therein).

(Offeror’s are strongly cautioned that they should contact and verify all past performance and point-of-contact information with due diligence; prior to its inclusion into their response to the Solicitation. All information submitted will be independently verified as part of the evaluation process. The Government may use data obtained from other sources. Since the Government may not necessarily interview all of the sources provided by the offerors, it is incumbent upon the offerors to explain the relevance of the data provided. If names and/or phone numbers are not current; information cannot be verified and will be deemed “neutral”.)

PAST PERFORMANCE QUESTIONNAIRE

PAST PERFORMANCE SURVEY QUESTIONNAIRE

Hello:

North Atlantic Regional Contracting Office is conducting an acquisition to provide a Healthcare Laundry Services at Ft Belvoir Community Hospital, Fort Belvoir, VA, Kimbrough Ambulatory Care Center (KACC), Fort Meade, MD and Andrew Rader US Army Health Clinic, Fort Myer VA. The offeror has identified you as a reference to validate the offeror’s past performance. Past Performance is an important part of the evaluation criteria for this acquisition, so your input is very important.

Please complete the following questionnaire to assist our evaluation of the contractor’s past performance, and return no later than 9:00 AM EST, 13 June 2013 to: Ed DuChemin by fax: 703-806-0219, or email: edgar.r.duchemin.ctr@mail.mil.

Handwritten responses are sufficient. If you need more space than that provided, please attach additional pages. If contractor has held more than one contract with you, please note the information. Responses will be treated as "source selection sensitive information."

Thank you for your assistance in this source selection. If you have any questions, please email: edgar.r.duchemin.ctr@mail.mil.

Contract Identification:

A. CONTRACTOR: _____________________________________________________

CONTRACT NUMBER: ________________________________________________

DELIVERY ORDER(s) (if applicable) _______________________________________

PERIOD OF PERFORMANCE:

TOTAL CONTRACT AMOUNT: $____________________

DESCRIBE SERVICES acquired. Please include number and type of providers:

Competed? ___ Yes ___ No

Type of Contract: Negotiated___Sealed Bid____Fixed Price____Other (specify)_____

Complexity of Work: Difficult____ or Routine_____ Explain:

B. Please provide name, title, address and phone number of the person completing this questionnaire.

Name_____________________________

Title ______________________________

Company/Government Address ___________________________________________________

Phone: ________________ Ext # ______________

Email Address: ______________________________ Is there anyone else we should send this questionnaire to? Please identify by name, organization and phone number.

C. ASSESSMENT ELEMENTS. The following begins the survey questionnaire on Offeror's (Contractor) performance. Based on definitions at the end of the questionnaire, please assess offeror's performance regarding:

Offeror: ___________________________

Contract Number ____________________

1. Quality of Service. Assess the offeror's conformance to contract requirements, specifications, and standards of good workmanship. Did the service meet the required level of quality.

Rating ___________________________________ (H) (M) (L) (N)

Reason

2. Schedule. Assess the offeror's adherence to contract schedules, including administrative aspects of performance, timeliness of completion of the contract, milestones, fill rates delivery schedules, administrative requirements.

Rating ___________________________________ (H) (M) (L) (N)

Reason

3. Business Relations. Assess the integration and coordination of all activity needed to execute the contract, specifically the timeliness, anticipation of problems, completeness and quality of problem identification, corrective action plans, the offeror's history of reasonable and cooperative behavior in resolving issues, commitment to customer satisfaction, and management of subcontracts (if any).

Rating ___________________________________ (H) (M) (L) (N)

Reason______________________________________________________________________

4. Key Personnel. Assess the offeror's performance, experience in management, in retaining, supporting, and replacing, when necessary, key personnel.

Rating __________________________________ (H) (M) (L) (N)

Reason

5. Offeror's Cost Control. Did the contractor deliver at the agreed-to price/cost? Describe the reasons for changes to contract value (e.g., scope changes, overrun/under run, government-imposed schedule changes, etc.)

Rating ___________________________________ (H) (M) (L) (N)

Reason

6. Any reservations about recommending a future contract award to this offeror? No ___ Yes___, Why? (good business relations, very organized, very responsive, etc.)

Past Performance Survey Questionnaire -DEFINITIONS FOR RATINGS:

High Risk (H) - Verification of past performance shows that offerors have consistently not met work schedules and other obligations, have defaulted on at least one contract within the past three years, or have chronically failed to meet contract terms.

Medium Risk (M) - Verification of past performance shows that offeror meets work schedules and specified services most of the time, meets contract terms without failure or resolves issues immediately, and has not been defaulted on any contract within the past three years.

Low Risk (L) - Verification of past performance shows that offeror consistently meets work schedules, provides specified services, meets contract terms without failure, and has not been defaulted on any contract within the past three years.

Neutral Risk (N). - No relevant past performance information is available or has been received by the Government.

PART III: PRICE. As stated above, price data shall be typed in on the Schedule (contained within Standard Form (SF 1449) sheets on the Government’s RFP document as stated above in completing the SF 1449. If additional space is required for description of price breakout it should be included as part of the Technical Proposal document, but the limitations of the size of that document (as stated above) are not to be thereby exceeded.

In the Contract Line Item Number (CLIN) and/or sub-CLIN Schedule of the SF 1449 (continuation sheets) Offerors shall type in their proposed unit prices for each SEPARATELY PRICED CLIN and/or sub-CLIN listed. Offerors shall compute and type in the maximum amount (in dollars and cents) where indicated for each CLIN and sub-CLIN in the solicitation.

After the last CLIN and or sub-CLIN of the schedule Continuation Sheets; Offerors shall type in their grand total amount, which shall be identified as the grand total of the sum of the dollar amounts of all SEPARATELY PRICED CLINS and/or sub-CLINs of their Proposal. Offerors are requested to not place their company name or any of their company identification information in the Schedule or the Continuation Sheets area of the SF 1449, as it shall have to be redacted out of their submission during the evaluation phase of the evaluation process.

The price data provided in the schedule will be used to assist in the price analysis that is described in

EVALUATION OF THE PROPOSED PRICES, in ADDENDUM TO FAR 52.212-2, EVALUATION –

COMMERCIAL ITEMS OF THIS RFP. In the preparation of this documentation the Offeror is requested to observe the following:

(a) Price Schedule. Round cost figures to the penny in the pricing schedule.

(b) Complete and sign SF 1449, page 1, Blocks 17a & b, 30a, b & c.

(c) Signed amendments (if any).

(d) Representations and Certifications found at FAR 52.212-3 Alt 1, 52.209-7 and DFAR 252.212-7000 MUST be completed.

Para (c) Contract award. This is amended to provide that the Government may conduct discussions prior to contract award at its sole discretion.

Para (d) Data Universal Numbering System (DUNS) / CAGE Code. The Offeror shall obtain these said Codes and submit them to Contracting Center. Registration in the System for Award Management (SAM) https://www.sam.gov/portal/public/SAM/, and the Online Representations and Certifications, if you are a US firm. Award cannot and shall not be made to an Offeror without these codes.

Para (e) Proposal Preparation Costs. The Government will not pay any costs incurred in the submission of an offer, in making any necessary studies for the preparation thereof, or for any visit(s) the Contracting Officer may request for the purpose of clarification of the offer.

Para (f) The Offeror is responsible for ensuring that its proposal is complete. The proposal shall be clear, concise, and shall include sufficient detail for effective evaluation and for substantiating the validity of any stated claims. The proposal shall not simply rephrase or restate the Government's requirements, but rather shall provide convincing rationale to address how the Offeror intends to perform the requirement. Offerors shall assume that the government has no prior knowledge of their experience and will base its evaluation solely on the information presented in the Offeror’s proposal.

Para (g) The non-FAR Part 12 discretionary FAR, DFARS, AFARS, and LOCAL provisions included herein are incorporated into this solicitation either by reference or in full text. If incorporated by reference, see provision 52.252-1 herein for locations where full text can be found.

END OF ADDENDUM TO 52.212-1

PWS (REVISED)

Performance Work Statement (PWS)

Healthcare Laundry Services

1. GENERAL: This PWS defines and describes the Army’s requirement is for Medical/Dental Healthcare Laundry Cleaning Services for the Fort Belvoir Community Hospital (FBCH), 9300 DeWitt Loop, Fort Belvoir VA 22060, Kimbrough Ambulatory Care Center (KACC), 2480 Llewellyn Ave, STE 5800, Fort George G. Meade, MD 20755-5129 and Andrew Rader US Army Health Clinic (ARUAHC) building 525, 401 Carpenter Road, Fort Myer, VA 22211 and other Tenant and Satellite Activities as listed in Technical Exhibit (TE) “B” of this PWS. The base period of performance is 1July through 30 September 2013 and four (4) One Year Option Periods.

2. BACKGROUND INFORMATION: These services have been provided by a Contractor Owned and Contractor Operated facility.

3. REQUIREMENTS:

3.1. The Contractor shall provide all personnel, equipment, transportation, supplies, and facilities, except as specified herein as Government-Furnished, necessary to receive soiled hospital laundry transport, clean, sanitize, dry-clean (as needed), press, fold, bundle, hanger-rack (Galley Uniforms), load transport, and return cleaned, dry cleaned (as needed) hospital laundry, and Galley Uniforms, in accordance with (IAW) this PWS and shall accomplish all work in accordance with: (1) the current Joint Commission Manual; (2) all regulations cited in this contract, and (3) industry standards. The Contractor shall ensure all work meets performance standards specified in this PWS and its referenced documents. The scope of the services are for approximately one million, six hundred and fifty two thousand, four hundred (1,652,400) pounds per year of bulk laundry. The estimated monthly average is one hundred thirty seven thousand, seven hundred (137,700) pounds bulk laundry per month.

3.1.2. BULK LAUNDRY PICK DELIVERY PERFORMANCE REQUIREMENT: The temporal performance requirement for pick-up of soiled bulk laundry, transport of soiled bulk laundry to the cleaning facility, cleaning, sanitizing and packing for transport of bulk laundry, delivery of cleaned, sanitized and packed bulk laundry and uniforms, shall be twenty-four (24)hours (unless otherwise specified or agreed upon).

3.1.2.1. DEFINITION OF THE PICK-UP/DELIVERY FRAMEWORK OF TEMPORAL PERFORMANCE REQUIREMENT: The twenty four (24) hours (cited in 3.1.2. above) commences when the contractor’s pick-up transport carrying soiled laundry, is cleared for removal from the loading dock of the facility, by the Contracting Officer’s Representative (COR, see 3.1.5. below) or designee. The Government Representative will announce this time to the Contractor’s transport driver, and shall record it in writing by on each day a pick-up is executed by the contractor.

3.1.2.2. DEFINITION OF THE CONCLUSION OF THE TWENTY-FOUR HOUR PICK-UP/DELIVERY TIME FRAME: The twenty-four (24) hours time frame concludes when the Government’s Representative announces the conclusion of the receipt of a shipment cleaned, sanitized bulk laundry. The conclusion of the receipt of a shipment of cleaned sanitized bulk laundry is when the contractor and Government’s Representative have concluded the count of articles, weight of received shipment and the general receiving inspection of a delivery shipment for acceptance by the Government. The Government Representative will announce this time to the Contractor’s transport, and shall record it in writing by day on each day a delivery of cleaned, sanitized bulk laundry is executed by the contractor.

3.1.3. ADMINISTRATIVE REQUIREMENTS: The Government will inspect the documentation and records pertaining to the services provided to the services under this contract in accordance with the inspection of services clauses. The contractor shall maintain proper documentation relating to all pick-ups, delivery exchange, invoicing and any other matter relating to the services provided under this contract. Document inspection may include but is not limited to weigh tickets, invoices, delivery receipts, and signatures from drop off and delivery and any piece of bulk laundry which is deemed unserviceable or damaged while not in the custody of the government maintain a system of records as to work performed sufficient to respond to all reasonable issues with regard to the bulk laundry inventories.

3.1.4. PERFORMANCE EVALUATION MEETINGS: The contractor or his authorized representative shall meet with the COR as deemed necessary by the COR. A meeting shall be held whenever a Contract Discrepancy Report (CDR) is issued. The written minutes of these meetings shall be signed by the contractor and COR. Should the Contractor not concur with the minutes, the contractor shall state areas of non-concurrence in writing within two calendar weeks to the COR. The time and place of these meetings will be designated by the COR.

3.1.5. CONTRACTING OFFICER REPRESENTATIVE (COR): The Contracting Officer will appoint a COR as the overall technical representative under this contract. The limits of the COR’s authority will be described in the formal letter of delegation signed by the Contracting Officer, a copy will be provided to the contractor. Each participating facility under this contract will have a Quality Assurance Evaluation (QAE) assigned. The QAE will be responsible for inspection and acceptance of services at the facility level. Each participating facility will provide the contractor with the name and contract information of the designated QAE and an alternate QAE. The Contracting Officer, COR, COTR and QAE, may make unannounced visits to the Contractors facility for the purpose of inspecting quality of work, packaging, equipment operations and records.

3.1.6. EMERGENCY CONTACT: The contractor shall provide the COR and Contracting Officer with an emergency point of contact (POC) in the contractor’s management chain for this contract, who shall be available by electronic pager, telephone, or cell phone number at all times, while this contract is in force. The emergency contract is for emergency and/or unforeseen contingency operations regarding the Government’s facilities, the contractor’s facilities, the transportation systems, or any other unforeseen contingency. The contractor shall maintain the capability to return the emergency call within 30 minutes of the Government’s making the emergency call.

3.2. CONTRACTOR EXPERIENCE AND PERSONNEL:

3.2.1 The contractor shall have a minimum of five years experience in providing hospital laundry services of not less than 80% in both scope and size to this requirement. The contractor shall have a work force possessing the skills, knowledge, and training to satisfactorily perform the services required by this contract. All personnel must perform the work up to the standards set forth within this contract. Personnel performing under this work statement shall remain contractor employees and will not be considered Government employees. All personnel having direct interface with employees of the government shall be able to read, write, speak and understand the English language.

3.2.2. QUALIFICATION: The contractor shall provide all personnel necessary to accomplish the work and ensure personnel are properly trained to meet specified requirements of this contract. Personnel having direct interface with government personnel under this contract shall be able to read, write, speak, and understand English. All personnel shall be legal residents of the United States.

3.2.3. PROGRAM MANAGER/ALTERNATE PROGRAM MANAGER: The Program Manager shall have at least five (5) years of experience in the management of hospital bulk laundry cleaning services. The Alternate Program Manager shall be the Alter ego of the Program Manager and shall have at least three (3) years of experience in the management of hospital bulk laundry cleaning services. The contractor shall provide a Program Manager who shall be responsible for the work. The name of this person and an alternate to act for the contractor when the manager is absent shall be designated in writing to the COR no later than the start of the contract. This Program Manager or Alternate Program Manager shall be available either in person or by telephone during normal working hours (Monday through Friday 7:00am – 5:00pm). The designated letter shall include the name of the designee(s) and phone number(s) for duty hours and after duty hours.

The Program Manager or Alternate Program Manager shall be mobilized to respond to a Government inquiry within one (1) hour. Either the Program Manager or the Alternate Program Manager shall at all times be available for direction of the work of the contract, and for consultation with the Government (within one (1) hour of request) when requested.

3.2.4. The Program Manager and the Alternate shall have full authority to act on behalf of the contractor on all technical requirements relating to the daily operation of this contract.

3.2.5. The Program Manager or Alternate shall be available during normal duty hours to meet with government personnel designated by the COR to discuss areas of concerns so needed.

3.3. EMPLOYEES AND EXPERIENCE:

3.3.1. Contractor personnel shall present a neat appearance and must be easily recognizable as an employee of the contractor. The contractor employees shall either wear a garment bearing the name of the individual and the contractor or an identification badge on the outer garment with the name of the individual and the contractor. This may be accomplished by wearing distinctive clothing bearing the name of the company, or by wearing appropriate badges or identification tags which contain the company name. This applies to any individual that enters the military installations under this contract.

3.3.2. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create (or appear to create) a conflict of interest. Not shall the contractor employ any person who is an employee any person who is an employee of a Military Department (Army, Navy, Air Force) or the Department of Defense, unless such person seeks, receives, and provides prior evidence (to the contractor), of Departmental approval to do so.

3.3.3. Training: Infection control is of paramount importance to FBCH. Employee shall receive education and training to increase the employee’s knowledge and awareness of laundry service requirements for health care service. The contractor shall document the participation by his laundry service personnel in a relevant continuing education program. Such training will be at the expense of the contractor.

3.3.4. The contractor shall furnish a list of all employees entering FBCH at least five (5) calendar days prior to the start of the contract performance. The list shall include the full name and work assignment of each employee. The contractor shall notify the respective COR of all additions, deletions, or changes at least five (5) days in advance of such changes whenever practicable, or as soon thereafter as is reasonable practicable.

3.3.5. Contractor Employee Compliance: The contractor shall ensure that contractor’s employees entering the military installations observe and comply with all Army policies, regulations, and procedures concerning Fire, Safety, environmental protection, sanitation, security, traffic, parking, flag courtesy, “off limits” areas, and possession of firearms or other lethal weapons.

3.3.6. Health Certificate and Physical Examinations and Immunizations: The contractor shall ensure that employees working in or around FBCH, KACC and ARUAHC under the provisions of this contract have immunization screening prior to proceeding/initial assignment and will be reviewed annually. Employees working in or around FBCH, KACC and ARUAHC (initial and future) shall have the following vaccinations: Measles, Mumps, Rubella, Chicken Pox, or Varicella. If no documentation or immunizations available, lab evidence of immunity will be used (antibody titers). All employees also shall have initial and annual TB screening. Employees with positive PPD (prior or current) will have health certificate before starting work. The contractor shall offer the employees the Hepatitis B vaccinations as well as post exposure prophylaxis for high risk exposure (HIV medication) per the Center for Disease and Control. The contractor is responsible for the cost of all vaccines and medications prescribed by the standards of medical practices.

3.4. CONTINGENCY PLAN: The contractor shall submit a Contingency Plan, and a description of what such a plan will be with his technical proposal. The contractor also has the responsibility of notifying the COR if at any time the plan is changed. The contractor shall notify the COR of any event that jeopardizes performance under this contract. The plan shall include contingency operations for:

3.4.1. Mobilization: In the event that mobilization and services are required beyond the contractor’s capability to provide services, the contractor shall advise the COR of the capability and additional volume, which the contractor can obtain from the local civilian community. Mobilizations that extend beyond the normal contract purview may be subject to a claim by the contractor for the additional cost incurred as agreed upon by the COR.

3.4.2. Labor Disputes: In the event of a labor dispute, the contractor’s responsibility to provide the service will not be terminated. The contractor shall provide the COR his strike or other employee job action contingency plan to continue performance of service without interruption or degradation in the quality of service. In the event of a strike or other labor dispute interference with timely contract performance, the contractor shall immediately notify the COR and initiate action under the contingency plan.

3.4.3. Disaster: In the event of a disaster, to include but not limited to destruction of the facility, sabotage, or an act of God or nature that renders the contractor’s facility unsafe, the contractor shall determine a feasible alternative method of providing services and make recommendation to the COR.

3.5. QUALITY CONTROL PROGRAM (QCP): The contractor shall establish and maintain a complete QCP to verify the requirements of the contract are provided as specified. The contractor shall submit their QCP with the proposal. The plan shall include procedures to implement all requirements of the contract, which shall include the processing of laundry and the following:

3.5.1. An inspection system covering all the services required by this contract which must specify the areas to be inspected on either a scheduled or unscheduled basis, how often inspection will be accomplished and documented, and the name and title of the individual who will perform the inspection (this person should be someone other than the Program Manager and does not report directly to the Program Manager).

3.5.2. The methods of identifying and preventing defects in the quality of service performed before the level of performance becomes unacceptable. This will include procedures for a method of inspection to assure proper temperatures, bleaches, bluing, chemical rinse, (sour) detergents and other additives are adhered to.

3.5.3. Records of all quality inspections conducted by the contractor and corrective action taken to prevent continued reoccurrence of deficiencies. This documentation shall be made available to the COR during the term of the contract. The contractor shall provide its Quality Control Reports and Infection Control Reports on the last working day of each month to the respective COR throughout the duration of this contract.

3.5.4. A plan to keep products segregated in accordance with their inspection status, such as accepted, rejected, set aside for re-wash, and awaiting decision, to prevent intermixing and unauthorized use.

3.5.5. A description of the methods of communication with the Government regarding performance of the contract.

3.6. EXPOSURE CONTROL PLAN: The contractor shall develop an Exposure Control Plan to identify, in writing, tasks, and procedures in which occupational exposure to blood occurs. The contractor shall make the plan accessible to their employees. The contractor shall provide the government a copy of this plan with the proposal. The contractor shall make all their personnel aware of this plan not later than contract commencement date and not later than the first day of work for new employees.

3.7. SAFETY AND ACCIDENT PREVENTION PROGRAM. The contractor shall describe its company’s Safety and Accident Prevention Program.

3.8. QUALITY ASSURANCE: The Government may visit the contractor’s facility to observe equipment and in-process work.

3.8.1. PERFORMANCE EVALUATION MEETINGS: The contractor shall meet with designated government employees during the performance of this contract as needed to discuss concerns and assess the effectiveness of the contractor’s efforts.

3.8.2. TEST PIECE SERVICE: The contractor shall obtain Test Piece Service from an approved laboratory. The National Association of Institutional Linen Management (NALM), 2130 Lexington Road, Suite H, Richmond, KY 40475, and International Fabricate Institute (IFI), 1251 Tech Road, Silver Spring, MD 20904, are two known acceptable laboratories. Should the contractor propose to obtain these services from a laboratory other than one of these two, the name and address of the proposed laboratory shall be submitted for approval to the COR.

3.8.2.1. Once each quarter, the contractor shall perform washroom tests for tensile strength and whiteness retention in accordance with the laboratory instructions. Two copies of the test results shall be provided to the COR not later than five workdays from date of receipt by the contractor from the laboratory.

3.8.2.2. The tensile strength is considered acceptable if the tensile strength loss is rated at “satisfactory” or greater. The whiteness is considered acceptable if the whiteness loss is rated ”good” or greater.

3.8.2.3. Whenever tensile strength loss or whiteness retention deficiencies occur, the contractor shall take corrective action within five working days and retest. Retest results will be forwarded immediately upon receipt to the COR for review. This process shall be repeated until tensile strength loss and whiteness retention are within prescribed tolerance, or the contractor is notified of the government’s intent to terminate the contract because of unacceptable performance.

3.8.2.4. WASH FORMULAS: The wash formulas shall be in accordance with NAILM Standards and be provided to the COR. The contractor shall use bacteria stat with the recommended wash formula. The wash formula shall not be changed without the COR approval.

3.9. ACCESS CONTROL: FBCH, KACC and ARUAHC are located on United States military reservations. The award of this contract does not bestow a right to have access to any military installation or reservation. Unscheduled gate closures by the Security Guard may occur at any time and personnel entering or leaving each of these installations may experience delays. All vehicles are subject to search while on federal installations pursuant to current directives. Although delays due to the government cannot be held against the contractor, the contractor shall ensure his planning for pick-ups and deliveries are scheduled so as to allow time for these inspections. Any violation regulation, state or federal statue may result in the termination of the privilege to enter the government installation.

3.9.1. ACCESS CONTROL KACC: Access to Fort Meade for commercial vehicles is only allowed at Route 32 gate. Driver must use the Fort Meade and NSA delivery gate. All vehicles will be searched with working Army Dogs before access is permitted. There could be significant waiting times due to many commercial vehicles accessing the installation.

3.9.2. ACCESS CONTROL FBCH: Tulley Gate is the main entrance to the post for visitors and commercial vehicles. All visitors without a Department of Defense ID card must use Tulley Gate and is open 0500-2100, 7 days a week.

3.9.3. ACCESS CONTROL ARUAHC: Hatfield Gate on Washington Blvd. at South 2nd Street is the main entrance to the post for visitors and commercial vehicles. All visitors without a Department of Defense ID card must use Hatfield Gate and is open at all times.

3.10. LOST ITEMS: All lost articles, hospital instrumentation, etc., found by the contractor employees shall be turned over to the COR.

4. DEFINITIONS AND ACRONYMS:

4.1. DEFINITIONS – Special items and phrases related to the Performance Work Statement (PWS) are as follows:

4.1.1. ACCEPTABLE QUALITY LEVEL (AQL) - The maximum percent defective, the maximum number of defects per 100 units or in a lot, wherein performance will still be considered satisfactory. The AQL is allowable leeway or variance from a standard before the Government will reject the line item service resulting in the issuance of a Contract Deficiency Report. An AQL does not say that the contractor may knowingly offer defective services. It implies the the Government recognizes that defective performance sometimes happens unintentionally. As long as the defective performance does not exceed the AQL, the Government will not reject the line item service. However, the contractor shall re-perform the defective service when directed at no additional cost to the Government.

4.1.2. ADVERSE CONDITION – As item received from customer in a state beyond serviceability as determined by the Quality Assurance (QA) Inspector.

4.1.3. CHANGE ORDER – A written order signed by the COR directing the contractor to make changes.

4.1.4. CLEAN – Finish laundry articles that are dry, free of visible soil, lint, and objectionable odors, such as cleaning chemicals, mold, mildew, body bacteria, etc. Spots and stains are removed where practical without damaging the fabric.

4.1.5. CLEANESS – Item is entirely clean, thoroughly dry, and free of lint.

4.1.6. CONTAMINATED LAUNDRY – All soiled laundry originated from this requirement is categorized as contaminated. In accordance with the “Infection Control” Section (Laundry Subsection) of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) Manual, the contractor is responsible for properly handling contaminated laundry.

4.1.7. CONTRACT DISCREPANCY REPORT (CDR) – A formal, written documentation of contractor non-conformance or lack of performance for contracted work. A CDR requires the contractor to respond within ten (10) working days as to the cause, corrective action, and preventive action taken. A CDR formally notifies the contractor of unsatisfactory performance that will result in deductions unless the contractor can provide objective evidence to mitigate these deductions.

4.1.8. CONTRACT MODIFICATION – Any written alteration in the specification, contract period, price, quantity, or other contract provisions of the existing contract.

4.1.9. CONTRACTING OFFICER – A person with authority to enter into, administers, and or terminates contracts and makes related findings. The Contracting Officer is the individual who has the authority to contractually bind the Government. The Contracting Officer may designate a Government employee to act as his/her authorized representative. This individual shall not be authorized to award, agree to, or sign any contract or modification thereto, or in way to obligate the payment of money by the Government.

4.1.10. CONTRACTING OFFICER REPRESENTATIVE (COR) – The person who has been designated as the unauthorized representative of the Contracting Officer acting within the limits of his/her authority. The COR can also serve as the Quality Assurance Evaluation (QAE) in the absence of the government QAE. The COR advises the Contracting Officer on matters relating to this contract, verifies completion of the work, certifies invoices related to completed work, and ensures compliance with all provisions of the contract.

4.1.11. Contractor – The contractor as used herein refers to both the prime contractor and any subcontractors to the contractor. The contractor shall be responsible for ensuring that subcontractors comply with the provisions of the contract.

4.1.12. CORRECTIVE ACTION – Action taken by the contractor to correct a deficiency and identify the cause(s) of the deficiency.

4.1.13. DAMAGE – A defective condition of an item due to improper processing resulting in the item being unsuitable for return to service.

4.1.14. DEDUCTION – A monetary deduction that will be subtracted from the contractor’s invoice for non-compliance to contractual quality requirements in accordance with the Inspection Clauses in the contract.

4.1.15. DEFECT/DEFICIENCY/DISCREPANCY – Each instance of non compliance with a contract requirement. A deficiency may be caused by nonperformance or poor. Each deficiency (discrepancy) is subject to either contractor re-performance of deductions.

4.1.16. DRY WEIGHT - Weight of cleaned, processed laundry that is dry to the touch.

4.1.17. DRYNESS/SOFTNESS – Fluff dry items (Tumbled work) such as bath towels, hand towels, mattress pads, mattress covers, and blankets are completely dry and soft.

4.1.18. FINISH – Items such as shirts, trousers, utility clothing, and other wearing apparel must be machine finished, so that all surfaces are smooth and wrinkle free. There should be no rough spots. These items should retain their original shape and size.

4.1.19. FLAT WORK – Flat work finished laundry items are machine pressed, folded, and tied or wrapped in bundles. Flatwork finished articles include sheets, pillowcases, surgical wrappers, scrub, suits, tablecloths, napkins.

4.1.20. GOVERNMENT FURNSHED EQUIPMENT (GFE) – Government equipment provided to the contractor for use in fulfilling the terms of his contract only, maintain by the contractor, and returned to the Government at contract conclusion and/or termination in the same condition received less normal wear. These must be identified on a log maintain by COR with copy provided to the Contracting Officer and the contractor must sign for each piece of equipment.

4.1.21. HOSPITAL INFECTION CONTROL NURSE – A designated hospital staff member, responsible for monitoring the total Infection Control Program within the medical facility.

4.1.22. JOINT COMMISSION (JC) – A national organization dedicated to improving the care, safety, and treatment of patients in healthcare facilities, and publisher’s of the Joint Commission on Accreditation Manuals.

4.1.23. LAUNDERING – The process by which soiled fabric items are cleaned and treated includes cleaning by mechanical action in appropriate temperature water with solutions of detergents and other additives, ironing, and pressing. These additives include repellent treating, bleaching, bluing, rinsing, chemical rinse ( sour, fabric softener, and any other agent for controlling the growth of microorganisms, such as molds and bacteria), and starching. The appropriate products and procedures are to be determined by the contractor for various types of fabric and nature of soil.

4.1.24. LOST – Not returned within 24 hours of scheduled delivery date.

4.1.25. LOT – The total number of service outputs in a surveillance period, as defined in the Acceptable Quality Level column of the Performance Requirements Summary.

4.1.26. PERFORMANCE REQUIREMENT SUMMARY (PRS) – Identifies the key service outputs of the contract that will be evaluated by the Government to ensure the contractor meets the contract performance standards.

4.1.27. PLANNED SAMPLING – A method of looking at a subjectively determined number of items in a lot, to form general conclusions about the quality of that lot against a standard.

4.1.28. PLASTIC WRAP – Plastic wrap shall be of sufficient strength to hold laundry without bursting or tearing during transit and normal handling.

4.1.29. PROCESSING – All soil, spots, and stains are removed during laundering without damage to fabric.

4.1.30. QUALITY ASSURANCE (QA) – A method used by the government to ensure services meets the requirements of the contract.

4.1.31. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP) – A written plan that details what is to be evaluated, how evaluations are to be accomplished, frequency of evaluation parameters, sampling guides inspection checklists, and other information that the COR should have to provide effective QA.

4.1.32. QUALITY CONTROL PLAN – This document is to be submitted to the Government with respect to controlling quality by the contractor.

4.1.33. QUALITY CONTROL PROGRAM (QCP) – The contractor’s system to control the equipment, systems, or services to ensure that requirements of the contract are performed.

4.1.34. QUALITY CONTROL – Those actions taken by the contractor to control the production of goods or services so they meet the specifications and requirements of the contract.

4.1.35. RANDOM SAMPLE – A sampling method where each service output in a lot has an equal chance of being selected.

4.1.36. RANDOM NUMBER TABLE – A table of numbers arranged in a random fashion. The table is used to identify random samples for Quality Assurance.

4.1.37. RANDOM SAMPLING – A method of looking at a few individual items in a lot to determine the quality of that lot against a standard.

4.1.38. REPAIRABLE ITEMS – Articles with minor rips, tears (less than four inches), open seams, holes, missing buttons, and broken zippers.

4.1.39. ROUGH FINISHED ARTICLES – include bath towels, blankets, bathrobes, pajamas, gowns, linen bags, wash cloths, re-usable under pads, and mop heads.

4.1.40. SAMPLE – One or more service outputs drawn from a lot. The number of outputs in the sample is the sample size.

4.1.41. SAMPLE GUIDE – The part of the QASP that contains the information needed to perform a random sample.

4.1.42. SAMPLING PLAN – A Government plan which indicates the AQL, the number of units from each lot which are to be inspected (sample size) and criteria for determining acceptability of the lot (acceptance and rejection numbers) It is used to develop the sampling guide.

4.1.43. SANITIZED – Articles made free of dirt, filth, bacteria, and other foreign agents that may or will endanger health or cause infection, illness, or disease.

4.1.44. SMELL – Articles are sanitized, free of objectionable odors to include no trace of washroom supplies left in fabrics.

4.1.45. – SPECIAL WASH – Special wash items defined as items that have been stained while in the government’s possession and will need special attention.

4.1.46. STANDARD OF PERFORMANCE – The desired value or measure of a performance indicator.

4.1.47. SURVEILLANCE – Planned or random observations of the timelines, accuracy, completeness, and/or quality of services performed.

4.1.48. UNSERVICEABLE ARTICLES – No longer usable or repairable for purpose intended.

4.1.49. WEIGHT OF ARTICLES – Unsorted laundry delivered to the contractor in bags for which the Contractor shall bid and be reimbursed based on price per pound

4.1.50. WHITENESS COLOR – White fabrics are sparkling white, and free of yellow and gay tints, or any other unsightly appearance colors are bright and clear.

4.2. ACRONYMS – Commonly used acronyms are listed below. Other acronyms and abbreviations are listed in AR310-50, Catalog of Abbreviations and Brevity Codes.

AFARS

Army Federal Acquisition Regulation Supplement

AQL

Acceptable Quality Level

AR

Army Regulation

ARUAHC Andrew Rader US Army Health Clinic

OSHA

Occupational Safety & Health Agency

CDR

Contract Discrepancy Report

CFR

Code of Federal Regulations

CLIN

Contract Line Item Number

COB

Close of Business

COR

Contracting Officer's Representative

CQC

Contractor Quality Control

DA

Department of the Army

DFAS

Defense Finance and Accounting Service

DFARS Defense Federal Acquisition Regulation Supplement

DOC

Directorate of Contracting

DOD

Department of Defense

FAR

Federal Acquisition Regulation

FBCH Fort Belvoir Community Hospital

GPE

Government Furnished Equipment

GFP

Government Furnished Property

IAW

In accordance with

JCAHO Joint Commission on Accreditation of Healthcare Organization

KACC Kimbrough Ambulatory Care Center

KO

Contracting Officer

MSDS

Material Safety Data Sheet

PRS

Performance Requirements Summary

PWS

Performance Work Statement

QA

Quality Assurance

QAE

Quality Assurance Evaluator

QASP

Quality Assurance Surveillance Plan

QC

Quality Control

QCP

Quality Control…