Attachment_1_PWS_Revision_1.docx

1.1 GENERAL INFORMATION

1.2 BACKGROUND

Joint Base Lewis McChord (JBLM) operates a Motorola ASTRO 25 release 7.7 Land Mobile Radio (LMR) system comprised of a complex network of point to point microwave equipment, Radio Frequency (RF) base radios, routers, switches, consoles, clients, servers, RF subscribers, and a master site.

1.3 SCOPE

The Contractor shall maintain the LMR network and provide related services in support of the Network Enterprise Center (NEC). The Contractor shall provide 24/7 (24 hours a day, 7 days a week, including holidays) maintenance support with a 2-hour on-site response time to system failures of the ASTRO 25 SmartZone digital trunking system. Under this maintenance service, the contractor shall only be able to gain remote access to the Land Mobile Radio system when requested only by the NEC LMR Manager in accordance with the parameters in the approved authority to operate (ATO), with the ability to restore the system remotely. The Contractor shall provide all qualified personnel, material, tools, test equipment, and other items necessary to perform troubleshooting, repair, preventive maintenance, and all operational checks and adjustments required to accomplish this service.

1.3.1 The Contractor shall have the ability to restore the system remotely 24/7. The Contractor shall provide on-site technical response to restore the system. Technicians shall perform service, remove failed components for repair, and reinstall new or reconditioned components. The Contractor shall provide maintenance reports for Government requested service calls within 10 business days after a problem has been resolved.

1.3.2 The Contractor shall provide a help desk that can be contacted by telephone, fax, or e-mail 24/7 with immediate response and escalation capabilities. The help desk shall provide telephone support for the system equipment and for equipment manufactured by Motorola. If additional support is necessary, the Contractor shall provide technicians knowledgeable of the relevant equipment to resolve the problem through the escalation process. The Contractor shall ensure that on-call Technicians are available through the help desk and are available 24x7, 365/366-days per year, by on-call Technicians.

1.3.3 The Contractor shall repair infrastructure equipment with advance replacement (replacement parts are shipped immediately, instead of waiting for return of replacement parts). The Contractor shall perform annual system preventive maintenance and analysis, including system testing, alignment checks, and equipment cleaning procedures, to keep the system working at an optimum level as defined by factory specifications. The Contractor shall repair and return Government furnished spares/field replacement units and update ATTACHMENT-1 Equipment-Listing.

Land Mobile Radio Network Operations and Maintenance: Joint Base Lewis-McChord, WA

1.3.4 Land Mobile Radio Network Operations and Maintenance: Joint Base Lewis-McChord, WA

1.3.5 The Contractor shall maintain the supporting microwave system to the same standard as the other LMR components listed and shown in Attachment 3.

1.3.6 The Contractor shall assist in System recovery when needed.

1.3.7 The Contractor shall assist the NEC LMR Manager with system changes and modifications to meet the NEC’s mission requirements.

1.4 MATERIAL

The Contractor is responsible to replace any failed equipment, components, systems, subsystems or components of systems listed under Attachment 3 that cannot be repaired by the Contractor. The Contractor shall supply material in accordance with the site-specific information contained in Attachment 3 of this PWS. The Contractor shall maintain a supply inventory of consumable parts and materials based on the workload defined in this PWS. The Contractor shall ensure materials are always available on site to complete routine service orders and emergency restorations.

SECTION 2 - Description/Specifications/Requirements

2.1 PERFORMANCE WORK STATEMENT

The Contractor shall furnish all of the necessary personnel, materials, services, facilities, (except as otherwise specified herein), and otherwise do all the things necessary for or incident to the performance of the work as set forth below.

2.2 REQUIRED SERVICE LEVELS

The Contractor shall maintain the LMR system, including microwave links and fiber-connected links, to a single BPS system operational availability (OA) of 99.7 percent (Threshold) and 99.99 percent (Objective). The Government will compute availability using the following formula: (OA = Uptime/ (Uptime + Downtime).

2.2.1 For purposes of computing OA:

(a) Transmission path problems occurring over the JBLM NEC-provided Local Area Network (LAN), Installation-Campus Area Network (I-CAN) or Wide Area Network (WAN) shall not be considered as down time.

(b) Enterprise Land Mobile Radio (E-LMR) system shall be considered to consist of multiple Radio Frequency Sub-Systems, (RFSS), interconnected Expandable Site Subsystem (ESS) and Radio Frequency (RF) repeater sites.

(c) Failure of subscriber units (SUs) shall not be considered as system downtime.

(d) Loss of fiber connectivity for reasons other than failure of equipment or components listed in this agreement will not be considered as system downtime.

2.3 RADIO SYSTEMS OPERATIONS AND MAINTENANCE SUPPORT

2.3.1 LAND MOBILE RADIO (LMR)

2.3.1.1 Description. JBLM and Yakima Training Center (YTC) use a Motorola digital trunked narrowband multi-site P25IP system, version 7.7. The master site for JBLM is in building 6071, and the system extends to seven (7) other sites on Lewis Main and five (5) site on McChord Field. The master site for YTC is in building 159, and the system extends to seven (7) other sites located throughout Yakima.

2.3.1.2 System components include Motorola Point to Point Microwave Radios with associated dish antennae and other components with specific equipment shown at Attachment 2, and interface with existing radio systems of other federal, state, and local LMR first responder agencies and radio users.

TABLE 1, SITE SUMMARY INFORMATION

* Indicates site with Government-owned tower/mast.

2.3.1.3 The Contractor shall ensure that the following required system features are operational at all times: Seamless Roaming, Dynamic Site Assignment, Critical Site Assignment, Access Control, Unit Registration, Unit De-registration, Unit-to-Unit Call, Talk-group Call, Multi Group Calls, System Call, Out of Range Indication, Talk Prohibit Tones, Busy Queuing and Callback, Recent User Priority, Talk- group Priority, Site Trunking Indication, Over-the-Air-Rekeying (OTAR), and Remote Disable/Re-enable Subscriber Unit.

2.3.1.4 Test Equipment: The Contractor shall adjust and repair fixed equipment. Contractor technicians shall be trained and experienced in operating the following test equipment: Communications Service Monitor, Spectrum Analyzer, Protocol Analyzer, Windows-based PC, Signal Generator, Frequency Counter, RF Voltmeter, RF Power Meter, Frequency Selective Voltmeter, Digital and Analog Transmission Test Sets, Oscilloscopes, Function Generators, Phase/Gain Meters, and Digital Multi-meters. Contractor test equipment shall meet Federal Communications Commission (FCC) requirements and those of the manufacturer, and the Contractor shall make the equipment available for inspection by the COR.

2.3.2 The Contractor shall maintain records detailing the placement and replacement of all LMR equipment in accordance with Government supply regulations and local standing operating procedures. The contractor shall ensure that all new and replaced equipment under this Contract is reported to the COR and the JBLM NEC warehouse prior to programming or installation (as required). The Contractor shall program and complete installation of new radio equipment as directed by the COR.

2.3.3 The Contractor shall operate and maintain radio software necessary for the system programming. The Contractor shall provide programming for all system equipment.

2.3.4 The Contractor shall coordinate all warranty and maintenance requirements with the manufacturer. Regardless of warranty service, the Contractor shall remain responsible for the O&M of the existing equipment identified in this PWS.

2.3.5 Equipment Listing. Refer to Attachment 2.

2.3.6 Radio Infrastructure Requirements. The Contractor shall be trained and certified on the Motorola P25 Dispatch Console, Multi-Site system, Network Switching Center, Centralized Trunked logging recorder, GTR 8000 Repeater and Expandable Site Subsystem (ESS) configuration. The GTR 8000 Repeater and Expandable Site Subsystem (ESS) Interoperability Gateways support 20 talk paths with existing radio systems of other federal, state, and local agencies.

2.3.7 The Contractor shall repair or replace all LMR Motorola ASTRO infrastructure equipment necessary to ensure continued system operation. The Contractor shall provide a full complement of infrastructure spare equipment for critical system components that will ensure that repairs are performed as expeditiously as possible. The Contractor shall locate the spare equipment on-site to provide round-the-clock provisioning.

2.3.8 The Contractor shall immediately replace any spare parts used. The Contractor shall order all parts on a priority/emergency basis, with the quickest delivery possible.

2.3.9 The Contractor shall provide complete lifecycle system management and infrastructure maintenance to JBLM around the clock. This system management and infrastructure maintenance shall include the following services: depot maintenance (board repair), on-site fixed equipment response and repair, routine (non-emergency) response, critical response, and a Technical Assistance Center (help desk).

2.3.10 Critical response: There are two types of critical service requests: Severity Level 1 involves a major system failure (33% of the system or site channels down), and/or site environment alarms (smoke, access, temperature, AC power). This level is meant to represent a major issue that results in an unusable system, sub-system, Product, or critical features from the Customer's perspective. No Work-around or immediate solution is available. A significant system impairment not to exceed 33% of the system down is categorized as Severity Level 2. This level is meant to represent a moderate issue that limits a Customer's normal use of the system, sub-system, product, or major non-critical features from a Customer's perspective.

2.3.10.1 The service request will come directly from the JBLM NEC, by notice from the 7th Signal Command service desk, or from an automated page by the Network Monitoring system when it senses a major anomaly. The Contractor shall respond within two hours of receiving a Severity Level 1 critical request for service and once T1 services have been restored by the NEC LMR Manager allowing for remote system access by the contractor, both during and after duty hours. For a Severity Level 2 service request, the Contractor shall respond within four hours of notification during normal business hours.

2.3.10.1.1 The four-hour clock shall start as soon as JBLM NEC personnel call the Contractor help desk number (the 1-800 number will be provided upon contract award) or the Contractor’s local technician and T1 services have been restored by the NEC LMR Manager allowing for remote system access by the contractor. The clock will stop as soon as a technician is on the scene and begins the troubleshooting and validation process, or if the problem can be worked remotely (e.g., remote resetting/reconfiguring a device), then the clock will stop as soon as the technician begins the troubleshooting, validation, and resolution process.

2.3.10.1.2 At contract award, the Contractor shall provide the names of the local technicians and the service manager, as well as their phone numbers, which will be used when an event occurs. The Contractor shall immediately provide any changes in this information to the LMR Manager. All personnel with privilege-level access to the JBLM LMR system must meet the security requirements of Army Regulation 25-2.

2.3.11 Routine (non-emergency) response (24 hours): A routine (non-emergency) response includes intermittent system issues, information questions, and upgrades/preventative maintenance. This is Severity Level 3 and represents a minor issue that does not preclude use of the system, sub-system, product, or critical features from a customer's perspective. It may also represent a cosmetic issue, including documentation errors, general usage questions, recommendations for product enhancements or modifications, and scheduled events such as preventative maintenance or product/system upgrades. The Contractor shall respond within 24 hours (next business day) of receiving such a request.

2.3.11.1 The clock will start as soon as JBLM NEC personnel call the Contractor help desk number [the 1-800 number provided upon contract award] or the Contractor’s local technician and T1 services have been restored by the NEC LMR Manager allowing for remote system access by the contractor. The clock will stop as soon as a technician is on the scene and begins the troubleshooting and validation process, or, if the problem can be worked remotely (e.g., remote resetting/reconfiguring a device), then the clock will stop as soon as the technician begins the troubleshooting, validation, and resolution process.

2.2.13. 2 At the time of contract award, the Contractor shall provide the contact information and their phone numbers to be used when an event occurs. The Contractor shall immediately provide any changes in this information to the LMR Manager. All personnel with privilege level access to the JBLM LMR system must meet the security requirements of Army Regulation 25-2.

2.3.12 On-Site Fixed Equipment Response and Repair:

All Contractor technicians shall have security clearances and be capable of maintaining all equipment according to industry standards established by the equipment manufacturer. The Contractor shall replace and/or repair fixed infrastructure equipment at JBLM locations during the life of the contract.

2.3.13 Depot Repair: (Board Repair):

The Contractor shall provide Motorola Master Certified Electronics Technicians (MMCET) and support personnel who will provide the highest quality repairs. The Contractor shall use current calibrated test equipment. The Contractor shall verify all repairs meet or exceed manufacturer prescribed specifications. The Contractor shall return subscriber equipment (portables, mobiles and desktops) submitted for depot repairs to the customer within five business days, plus shipping. The Contractor shall pay all shipping costs - except for shipping of customer owned subscriber equipment which will be paid for by customers. The Contractor shall coordinate with and receive approval from the COR prior to shipping customer owned equipment. The Contractor shall operate a Repair and Return Facility with a dedicated stockroom of common repair parts in order to reduce repair time.

2.3.14 Preventive Maintenance: The Contractor shall perform preventive maintenance on the LMR System annually for each repeater site, NSC system equipment, consoles, and desktop base stations.

2.3.15 Software Enhancements and Agreements. The Contractor shall provide a software agreement with Motorola that provides semi-annual, if available, and annual updates for all system-licensed software at no additional cost to the Government. The Contractor shall package the manufacturer's software updates to match the system configuration (infrastructure) and include enhancements, new features and the ability to enable features that may be optionally available in a given software release. The Contractor shall install manufacture provided software updates at no additional cost as part of the maintenance contract. The Contractor shall provide access to Technical and Manufacturing Manuals and Specifications for all manufacturers' infrastructure equipment and all system related software (system components) supplied under this contract. The Contractor shall submit all software changes through the JBLM NEC Change Control (CR) process before implementing significant software changes. Security patches and antivirus updates do not require formal Change Requests.

2.3.16 HELP DESK. The Contractor shall provide a help desk that can be contacted by telephone, fax, or e-mail. The help desk shall provide telephone support for the system equipment and for equipment manufactured by Motorola. If additional support is necessary, the Contractor shall provide technicians knowledgeable of the relevant equipment to resolve the problem. The Contractor shall ensure that the help desk is available 24x7, 365/366-days per year, by on-call Technicians.

2.3.16.1 During regular business hours, 8 a.m. to 5 p.m. Pacific Time, the help desk shall assist customers with technical questions, customer satisfaction issues, and user support questions relating to equipment features, functionality, and software applications for radio communications.

2.3 QUALITY CONTROL PLAN (QCP)

When contract performance begins, the Contractor shall submit a site-specific QCP to the COR for review and approval. The Contractor shall develop and maintain an effective quality control program to ensure that it performs services in accordance with this PWS. The Contractor shall develop, implement, and maintain an effective quality control system to identify, prevent, and ensure non-recurrence of defective services that includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure that it meets all contract requirements. The Contractor’s QCP shall contain a systematic approach to monitor operations to ensure that it provides acceptable services/products to the Government. The QCP, at a minimum, shall address the following: continuous process improvement; procedures for scheduling, conducting, and documenting inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; and procedures for collecting and addressing customer feedback/feedbacks. Any subsequent changes to the QCP after initial Contracting Officer (KO) approval are subject to KO approval. Upon request, the Contractor shall provide additional quality control documentation to the Government.

2.4 GOVERNMENT QUALITY ASSURANCE (QA)

The Government will monitor the Contractor's performance under this task order. The Government has the right to conduct inspections and performance evaluation at any time and at any place where contract performance occurs. If any aspect of the performance is not in conformance with the requirements of this contract, the Government has the right to issue to the Contractor a Contract Discrepancy Report (CDR). The Contractor shall explain in writing why performance was not in conformance with the requirements of the task order, how performance will be returned to conformance, and how recurrence of the problem will be prevented in the future. The Contractor shall complete and return the CDR to the KO and COR within five workdays after receipt of the CDR. The Contractor shall maintain copies of all inspection and evaluation reports.

2.4.1 The Contractor shall correct all contract-performance deficiencies identified during the Government’s QA assessments at no additional cost to the Government. The Contractor shall provide the Government a listing of all deficiencies corrected within 24 hours of receipt of the Government’s QA report.

2.5 CONTRACTOR REPORTS

The Contractor shall provide the following required reports/deliverables in the Contractor’s own format, unless otherwise indicated in the references below. Except for deliverables 1 and 2 below, if any due date falls on a holiday or a weekend, the due date is the next duty day.

# of copies

accident

COR/1

One time

2.6 WORKLOAD ANALYSIS REPORT (REPORT #3)

The Contractor shall provide a monthly trouble ticket/work request summary (Report 3) to the COR. This summary shall identify, at a minimum, by type and amount, trouble tickets and work requests accomplished during the preceding month for LMR infrastructure or Subscriber Unit (end-user radio). For work, the Contractor shall report the number of actions per month and the cumulative actions for the year, as well as the number of hours used for all LMR infrastructure and SU actions, and the cumulative number of hours for the year, by category. The Contractor shall also report the average time taken to process routine and priority work requests.

2.7 PARTS USAGE REPORT (REPORT #4)

The Contractor shall provide a monthly parts usage report (Report 4) to the COR. The report shall identify all parts and materials used during the preceding month. The Contractor shall identify on the appropriate service (LSR FC 4175 or Remedy) form all materials used to complete the requirement. The Contractor shall also provide receipts for items purchased by the Contractor and the status of any item on order, with the anticipated delivery date(s).

2.8 SUPPLY OPERATIONS

2.8.1 The Contractor shall provide all parts and supplies required for the performance of this contract, including electrical tape, tie wraps, and printer paper, printer ink, compact disc, etc., that the Contractor will use in support of the NEC for the systems logs and printing reports to include the printers connected to the LMR network used to print LMR related reports from the NM Clients within the NEC LMR Managers’ offices

2.8.2 The Contractor shall maintain a sufficient stock of items to support Day-to-day operations and be responsible for immediate/overnight shipment of parts or supplies as required to maintain the LMR network. The Contractor may use government facilities (provided by NEC) to store materials and spares.

2.8.3 Disposition of Damaged/Obsolete Parts

On a quarterly basis (at a minimum), the Contractor shall prepare DA Form 2407 for turn-in of all broken or obsolete parts (such as replaced equipment), and used/damaged equipment and submit it to the COR for disposition instructions.

2.8.4 The Contractor shall recycle using the Government’s recycling bins.

2.11 ADMINISTRATIVE SPACE

The NEC will provide the Contractor office space in a NEC facility.

2.12 GENERAL EQUIPMENT REQUIREMENTS

2.12.1 Where applicable, all Contractor-supplied system and sub-system components shall meet APCO 25 compliancy.

2.12.2 All Contractor provided equipment cabinets shall be lockable in both front and back and shall have an internal fan system.

2.12.3 All Contractor supplied systems and sub-systems shall meet DoD Information Assurance (IA) standards including STIG compliance.

2.12.4 All Contractor supplied equipment and cable installation shall meet R-56 grounding standards and provide seismic bracing for Zone 4.

2.12.5 All Contractor replaced equipment shall be supportable by the vendor for a minimum of 10 years (based on published and known equipment end-of-life dates). In the event a piece of equipment cannot be supported, the Contractor shall offer a comparable replacement.

2.12.6 The Contractor shall complete frequency interference studies through the Army Frequency Management Office-CONUS (AFMO CONUS), to include;, coverage plots, etc. to address the following; transmit noise, Receiver desensitization, inter-modulation, co-channel interference, adjacent channel interference, alternate channel interference, and transmitter spurious.

2.12.7 All systems and sub-systems shall provide maximum redundancy and reliability and be fault tolerant to the point that a graceful degradation of service can be achieved.

2.12.8 Microwave radios and repeaters shall utilize DC voltage and all other components shall utilize AC voltage.

SECTION 4 - Inspection and Acceptance

1.1 INSPECTION AND ACCEPTANCE (ORDERS)

Pursuant to the inspection clause as provided in the master contract, all work described in the SOW/PWS/SOO to be delivered under this contract is subject to final inspection and acceptance by an authorized representative of the Government. The authorized representative of the Government is the Government's POC, who is responsible for inspection and acceptance of all services, materials, or supplies to be provided by the Contractor.

General quality measures as set forth below will be applied to each work/task/product received from the contractor under this statement of work.

1.2 PERFORMANCE STANDARDS

The task order will contain the following performance standards and expectations.

1.3 PERFORMANCE AND QUALITY

Quality Control: Quality control is the responsibility of the contractor. The contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.246-1 Contractor Inspection Requirements).

The contractor shall develop and maintain an effective quality control program to ensure that it performs services in accordance with this PWS. The contractor shall develop, implement, and maintain an effective quality control system to identify, prevent, and ensure non-recurrence of defective services. Upon request, the contractor shall provide additional quality control documentation to the Government.

Quality Assurance: Quality assurance is a program for the systematic monitoring and evaluation of contract performance to ensure that standards of quality are being met. Quality assurance is the responsibility of the Government. The Government will evaluate the contractor's performance in accordance with the Quality Assurance Surveillance Plan (QASP). Please see Attachment 3 for the Quality Assurance Surveillance Plan that be used for this requirement. This plan is a Government only document primarily focused on what the Government must do to assure that the contractor has performed in accordance with the requirements of the contract.

SECTION 5 - Deliveries or Performance

5.1 HOURS OF OPERATION

Maintenance of Land Mobile Radio System and Related Equipment

The contractor shall maintain an adequate workforce at all times for the uninterrupted performance of all tasks defined within this PWS when Government facilities are not closed. Response times are critical to the contract and validated by a Government representative. The Government reserves the right to change the severity level based on mission needs. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

5.1.1 Severity 3. The contractor shall perform maintenance and routine repairs during standard work hours, 7:30 a.m. to 4:00 p.m. (Pacific Time), Monday through Friday, not including observed federal holidays (days of government closure or Federal legal holidays found at: http://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/federal-holidays/#url=Ov erview). The Government will not pay the contractor to work overtime. Response time (measured from the time of initial Government-to-contractor verbal contact until the contractor arrives at the building where the work is located), plus an additional 24 hours for each day of intervening weekend or federal holiday. Response time is directly correlated to the severity of the alarm.

5.1.2 Severity 1 & 2. The contractor is responsible for providing services 24/7 and maintenance with response times for critical system failures during federal holidays or when Government facilities are closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Response time is directly correlated to the severity of the alarm (see TE 1).

5.1.3 In the event a crisis is declared by the President of the United States or the Secretary of Defense, the hours of operation shall remain unchanged.

5.2 PLACE OF PERFORMANCE

The LMR system is located throughout JBLM, Washington. This contract defines JBLM as JBLM-Main, JBLM-McChord Field, and JBLM-YTC. JBLM is a United States military installation located in Pierce, Thurston, Yakima, and Kittitas counties in Washington State; therefore, all work performed under this contract is performed in these counties. The work to be performed under this contract shall be performed at eight (8) RF sites: 1) JBLM-Main, Davis Hill, 2) JBLM-Main, Roy, 3) JBLM-Main, Crawford Mountain, 4) JBLM-McChord Field, Mars Hill, 5) JBLM-YTC, Observation Point (OP) 13, 6) JBLM-YTC, Selah Butte, 7) JBLM-YTC, Eagle Peak, and 8) JBLM-YTC, West Rattlesnake. There are two (2) dispatch consoles located at JBLM-YTC, four (4) dispatch consoles at JBLM-McChord Field, and nine (9) dispatch consoles at JBLM-Main. Infrastructure is located at JBLM-Main building 6071 with connectivity to JBLM-YTC in building 159. There are four (4) system management consoles, two (2) at JBLM-Main, and one each at JBLM-McChord Field and JBLM-YTC.

SECTION 6 - Contract Administration Data

6.1 GOVERNMENT PERSONNEL

Notwithstanding the Contractor's responsibility for total management during the performance of this contract, the administration of the contract will require maximum coordination between the Government and the Contractor. The following individuals will be the Government's points of contact during the performance of this contract.

Contracting Officer: Karen Flynn Phone: 520-538-7387 Email: karen.l.flynn5.civ@mail.mil

Contract Specialist: Cindy Lacewell Phone: 520-538-9023 Email: cindy.a.lacewell.civ@mail.mil

6.2 TRAVEL AND OTHER COSTS

Travel is not anticipated for this requirement.

SECTION 7 - Special Contract Requirements

7.1 SECURITY REQUIREMENTS

7.1.1 Information Assurance

7.1.1.1 Information Assurance (IA) Training. All Contractor personnel with access to Government information systems and networks shall successfully complete all required IA awareness training as specified in AR 25-2 and as specified by the Government requiring activity. Training is available at https://ia.signal.army.mil.

7.1.1.2 Contractor employees and subcontractor employees performing work under this contract who have access to Government information systems and networks shall create a user account and profile in the Army Training and Certification Tracking System website (ATCTS) at https://atc.us.army.mil, in the unit container managed by the COR. Certificates of successful completion of IA training, Acceptable Use Policies (AUP), applicable baseline and computing environment certifications, and continuing professional education credits, as required by DoD 8570.01-M, shall be uploaded to the ATCTS and provided to the COR for continuous compliance monitoring and reporting.

7.1.1.3 The Contractor shall ensure that all contractor employees and subcontractor employees requiring IA awareness training complete the training at the start of work performance on this contract and annually thereafter for the duration of this contract.

7.1.1.4 Information Assurance Workforce Certification. DFARS clause 252.239-7001 (Information Assurance Contractor Training and Certification) applies to this contract. This contract is subject to the mandates of DoD 8570.01-M, which establishes baseline technical and management IA skills for personnel performing IA functions within DoD. Functions spanning multiple levels require certification of the highest level functions. Contractor personnel performing functions in multiple categories or specialties shall hold certifications appropriate to the functions performed in each category or specialty.

7.1.1.5 The Contractor shall ensure its IA workforce members have the baseline certifications corresponding to their IA functions, as defined in Chapters 3, 4, 5, 10, and 11, and Appendix 3 of DoD 8570.01-M at work performance start date. Contractors will obtain all required Computing Environment (CE) certificates within 6 months of being engaged. The IAT Level I baseline certification is the minimum requirement for unsupervised privileged access. The Contractor shall ensure that all employee certifications remain active and are renewed prior to expiration.

7.1.1.6 The Contractor shall ensure that all employees IA certifications are released to the Department of Defense through the Defense Workforce Certification Application at https://www.dmdc.osd.mil/appj/dwc/index.jsp.

7.1.1.7 Table 1 reflects the Personnel Security (IT Level) and IA Workforce Specialty requirements, aligning the IA functional responsibilities and access levels to the contract tasks, in accordance with DoD 8570.01-M.

Table 1. Information Technology Access and IA Certification Requirements.

Functional Category

IT

Level (IAW AR 25-2)

Security Clearance

Investigation Required IA Certification Category and Level (IAW DoD 8570.01-M and BBP

05-PR-M-0002)

Computing Environment Certifications

Network Administrators/System Administrators

II

SECRET

NACLC

IAT II

Yes

Radio Maintenance Technician

N/A

NONE

T1

7.1.1.8 Non-Government-owned computing systems or devices. The Contractor shall comply with AR 25-1and AR 25-2. The Contractor shall not install or connect non-Government- owned computing systems or devices to Government networks without the COR coordinating and obtaining proper authorization from the appropriate Information Assurance Program Manager (IAPM), ensuring that all software has a Government Certificate of Net worthiness. The non-Government-owned computing systems or devices include, but are not limited to, personal or Contractor-owned thumb drives (e.g., memory sticks, flash drives, Universal Serial Bus (USB) drives, jump drives, pen drives), removable or external hard drives, Personal Digital Assistants (PDA), PC Cards/Express Cards, MP3 players, cell phones, digital media, floppy disks, compact disc (CD)/digital video disk (DVD) burners, optical recordings, photo flash cards, laptops, or any devices that can store data.

7.1.1.9 Protection of Sensitive Unclassified Data. The Contractor shall ensure any sensitive information, including, but not limited to, Personally Identifiable Information (PII) and For Official Use Only (FOUO), proprietary, and Law Enforcement Sensitive information residing on Mobile Computing Devices (MCD) or other external media, is protected in accordance with current Data at Rest (DAR) guidelines and requirements. The Contractor shall use an authorized, approved, and prescribed DAR solution. The MCDs include, but are not limited to, laptop, netbook, notebook, or tablet computers, and Blackberry or equivalent devices. External media include optical disk media such as CDs, DVDs, USB drives (also referred to as flash or thumb drives) (when authorization to use them is restored), floppy disks, and other portable digital storage devices. Guidance for protecting DAR information appears in DoD Policy Memorandum, 3 Jul 07, subject: Encryption of Sensitive Unclassified Data at Rest on Mobile Computing Devices and Removable Media and in DoD Component implementing instructions.

7.2.2 Antiterrorism

7.2.2.1 Antiterrorism Level I Training. The Contractor shall ensure that all contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas complete Antiterrorism (AT) Level I awareness training within 30 calendar days after start of employee performance on this contract. Within 5 calendar days after completion of training, the contractor shall certify to the COR or KO that all employees performing work under this contract have completed the AT Level I awareness training. AT Level I awareness training is available at https://atlevel1.dtic.mil/at.

7.2.2.2 iWATCH. The Contractor shall ensure that all employees and subcontractor employees performing work under this contract are trained on the local iWATCH program within 30 calendar days of start of employee performance on this contract. The requiring activity ATO will provide the locally developed iWATCH training. The Contractor shall maintain all iWATCH training records and shall provide copies to the COR upon request.

7.2.2.3 Emergencies and Force Protection Conditions. During declare emergencies and/or elevated Force Protection Conditions (FPCONs) Charlie or Delta, the KO will determine contractor performance under this contract. All Contractor employees providing services shall report for duty as scheduled and remain on duty during declared emergencies and/or elevated FPCON levels unless otherwise directed by the KO. The Contractor Project Manager shall keep the COR apprised of all personnel whereabouts when in a temporary duty (TDY) location.

7.2.2.4 Operations Security (OPSEC). The Contractor shall comply with DoD Directive 5205.02, Army Regulation 530-1, and the requiring activity OPSEC program. Failure to comply with the OPSEC directives shall be deemed adequate cause for the removal of a Contractor employee from performance on this contract and could be considered for appropriate legal action. The Contractor shall ensure all contractor employees and subcontractors performing work under this contract complete Level I OPSEC training within 30 calendar days of start of employee performance on this contract and annually thereafter. The Contractor shall maintain all OPSEC training records and shall provide copies to the COR upon request.

7.2.3 Key Control. All references to keys include key cards. The Contractor shall ensure all keys issued to the Contractor by the Government are not lost, misplaced, or used by unauthorized persons. NOTE: The Contractor shall not duplicate any keys issued by the Government. The Contractor shall turn-in keys issued to personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the COR.

7.2.3.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon notification of the COR, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying itself. When the Government replaces locks or re-keys, the total cost of replacing lock(s) or re-keying shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system and deduct the total cost from the amount due the Contractor.

7.2.3.2 The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

7.2.3.3 Lock Combinations: The Contractor shall secure all lock combinations to ensure that unauthorized persons do not gain access to Government facilities. The Contractor shall change lock combinations when personnel having access to the combinations no longer have a need to access the areas.

7.2.3.4 The Contractor shall assist the US Army Assistant Project Manager-Land Mobile Radio (APM- LMR) and JBLM to meet the requirements specified in 10 U.S.C. Section 2224, Office of Management and Budget Circular A-130, Appendix III, DoD Directive 5000.1, DoDD

8500.1 and 8500.2 and other IA related DOD and Army regulations and guidance as issued. IA requirements for this system include Army Regulation 25–2, the Information Assurance

Vulnerability Management (IAVM) program, and the applicable DISA Security Technical Implementation Guides (STIG). The Contractor shall enable JBLM to meet the architectural and defense-in-depth requirements for an IA solution and participate in the Defense Information Assurance Certification and Accreditation Program (DIACAP). The Contractor shall obtain information assurance vulnerability alerts (IAVA), system patches, and anti-virus updates from applicable original equipment manufacturers (OEM), industry, and government sources when published; evaluate each update against system components for operational impact; and periodically deliver and implement each update to system components throughout the operations and maintenance phase of the system lifecycle. The Contractor shall obtain, evaluate, deliver, and implement applicable updates more frequently should update sources indicate a particular update requirement to be a time sensitive high priority (e.g., required response to a significant virus or denial of service attack).

7.2.3.5 The Contractor shall provide, install, and test quarterly software updates in accordance with Motorola Advance Plan Support, with pre-tested security updates.

7.2.3.6 The Contractor shall assist the Government in ensuring that all prime sites, RF sites and console sites comply with all applicable physical and environmental security controls for MAC III systems processing sensitive information identified within DoDI 8500.2, Information Assurance Implementation. The Contractor shall provide system information and security assistance to the certification authority and certification agents during certification recommendation and accreditation decisions.

7.3 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT AND SERVICES

There will be no Government Furnished Property (GFP) under this contract. In accordance with FAR Part 45.00 (5) the Government will make available Government property that is incidental to the place of performance.

Incidental Property. The Government will make available property incidental to the place of performance, when the contract requires contractor personnel to be located on a Government site or installation, and when the property used by the contractor within the location remains accountable to the Government. Items considered to be incidental to the place of performance include normal office type property, for example, office space, desks, chairs, telephones, computers, printers, plotters, fax machines and computer peripherals. It does not include any equipment, special test equipment, special tooling, material or real property.

Contractor Property. The Contractor shall provide all equipment, and items required to perform the requirements of this contract unless provided as incidental as indicated above or listed. All Contractor provided equipment shall be clearly marked and stored separately from Government property. Upon completion or termination of this contract, the Contractor shall remove all Contractor-owned equipment/property. If the Contractor does not remove Contractor-owned items NLT thirty (30) calendar days after the conclusion of the contract, the Government will properly dispose of the items.

Equipment Manuals: The Government will provide access to all available equipment manuals for the equipment. Manuals are located in appropriate facilities where equipment is used. When received from the manufacturer, the contractor shall ensure that equipment manuals are maintained and updated.

Government Furnished Material (GFM) - The Government will allow the contractor to utilize the equipment listed in Attachment 2 in the performance of work as described in this PWS. The contractor shall restock any equipment utilized from Attachment 3 JBLM LMR Spares. If GFM equipment cannot be restocked due to discontinuation, the contractor shall replace with a compatible item of equal or greater functionality.

Disposal, Salvage, Reclamation, and Diversion: The contractor shall contact the COR to initiate disposal, salvage, reclamation, or diversion of GFM.

7.4 CONTRACTOR FURNISHED ITEMS AND SERVICES

General: The contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract that are not listed in Attachment 2 and Attachment 3 of this PWS.

Materials: The contractor shall furnish all materials, supplies, and equipment necessary to meet the requirements under this PWS except those provided by the Government. The contractor shall notify and coordinate with the COR when parts are not available.

The contractor shall provide the following information: parts required and the estimated completion time.

Parts shall be of equal capacity to existing parts and shall be of equal or better quality than existing parts. Material shall be of at least equivalent material, strength, and design, as specified by the manufacturer. The contractor shall ensure that all parts are warranted against defects or failure for a minimum period of one year. The contractor shall replace any new or replaced part that fails within one year after installation, including labor, at no cost to the Government.