Attachment A (Amendment 0001)_PWS.docx

Solicitation W91QVN-23-R-0003-0001

PERFORMANCE WORK STATEMENT (PWS)

Removal and Disposal of Sludge and Waste from Wastewater Facilities in USAG Humphreys and Area III.

1 Introduction. This is a non-personal services contract to provide removal and disposal of sludge and waste from wastewater facilities in USAG Humphreys and Area III. The Government will not exercise any supervision or control over the contract service providers. The contractor shall perform to the standards specified in the Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal service necessary as defined in this PWS.

1.1 Background. There are various locations listed in Attachment B. Pickup-Points to pick-up, transportation, and disposal of sewage, sludge, and human waste at USAG Humphreys and Area III. The locations will be added based on the construction completion.

1.2 Objectives. The objective of this contract is to removal and disposal of sludge and waste from wastewater facilities in accordance with Attachment B, Pickup-Points, the performance of this PWS meets all applicable local environmental laws, policy, and regulation.

The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

1.3 Climatic Conditions. The average annual rainfall is 53 inches; with the wettest months being July - August. The average annual snowfall is 11 inches, with snowfall expected during the period of December - February. The average frost-free period (growing season) during the year is about 225 days. The first killing frost may be expected about November, and the last killing frost generally occurs in February. The average annual maximum and minimum temperatures are approximately 90 and 15 degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of 26 degrees in the month of (insert month) to a high of 80 degrees in the month of August. Summer temperatures often reach 95 degrees Fahrenheit, while sub-freezing weather is common during the winter months.

1.4 Facility Access. N/A.

1.5 Traffic Flow. N/A.

1.6 Drainage. N/A.

1.7 Restoration of Landscape Damage. Trees or other landscape features damaged by the Contractor’s operations shall be restored at no additional cost to the Government. The COR/ACOR will decide the method of restoration for trees or whether damaged trees will be removed.

1.8 Dust Suppression. The Contractor shall perform dust suppression as directed by the COR/ACOR.

2 Requirements.

2.1 Description of Services. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to pick-up, transportation, and disposal of sewage, sludge, and human waste at USAG Humphreys and Area III as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The Contractor shall perform to the standards in this contract.

2.1.1 General Information.

2.1.1.1 Period of Performance (POP). The period of performance shall be for one (1) 12-months Base Period, including two (2) months phase-in period and four (4) 12-months Option Periods.

2.1.2 Place of Performance and Hours of Operation

2.1.2.1 Place of Performance. The work to be performed at location listed in the below.

(평택시 팽성읍)

(천안시 성환읍)

(용인시 처인구)

2.1.2.2 Hours of Operation. The Government's regular (normal) hours are from 0800 – 1700 hours, except Federal holiday and ROK holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

· Note. The contractor shall respond and perform sludge removal work regardless of government’s regular hours in case of overflow sludge.

2.1.3 Holidays.

2.1.3.1 U.S. Federal Holiday.

2.1.3.2 ROK legal holidays are as follows:

2.1.3.3 Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall:

a. Reschedule the work to be performed the following day unless the following day is U.S Federal Holiday and/or Korean legal holiday as listed above, and when routine work is not scheduled for that day; or

b. Reschedule the work on any day that is satisfactory between the COR or the appropriate DPW representative.

2.1.3.4 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the COR if inclement weather suspends operations within (2) hours. The Contractor shall resume operations with COR approval.

2.1.4 Travel/Temporary Duty. N/A

2.1.5 Emergency Services. Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor.

2.1.5.1 The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident.

2.1.5.2 The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

2.1.6 Contract Administration and management.

2.1.6.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Contract Manager and the COR. The written minutes will be distributed within five (5) workdays after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the COR within two (2) calendar days following receipt of the minutes.

2.1.6.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.6.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.6.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.1.6.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.6.3.2.1 COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.1.6.3.3 The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.7 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

2.1.8 Subcontract Management. If the Contractor subcontracts all or part of the work to be executed within this contract, the Contractor (Prime) has total responsibility of subcontractor’s performance and the U.S. Government will not supervise subcontractor. The contract is with the prime Contractor and the U.S. Government and will be administered and executed as such.

2.1.9 Contractor Employees and Qualification

2.1.9.1 Key Personnel. The following personnel are considered key personnel by the Government. The Contractor shall notify any changes in Key Personnel in writing to the COR and Contracting Officer (KO) before the changes become effective. Upon notification of a vacancy of Key Personnel, the Contractor has up to 15 calendar days to fill the position with an individual that meet or exceeds the license and experience requirements for that key position.

2.1.9.1.1. Contract Manager (CM). The Contractor shall provide a Contract Manager who is responsible for the performance of the work. The Contract Manager shall have full authority to act for the Contractor on all contract matters relating to operation of the contract. The Contract Manager shall have a minimum two (2) years of experience as a contract manager in the field of pick-up, transportation and disposal of sewage and sludge service and shall be able to understand, speak, read, and write the English Language.

During normal duty hours, the CM shall respond within one (1) hour from the time notified by the COR to meet on the installation at the location specified by the COR. After duty hours and weekends, the CM shall respond within two (2) hours from the time notified by the COR to meet on the installation at the location specified by the COR.

2.1.9.2. Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves by wearing uniform or high visibility vest with company name from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.10. Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

2.1.11. Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct.

2.1.12. Organizational Conflict of Interest (OCI). N/A

2.1.13. Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirements of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of subcontractors within two (2) days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor and/or subcontractor personnel.

2.2 Work Management. N/A

2.3 As-Builts and Geospatial Information System (GIS). N/A

2.4 Historic Property or Archaeological Site: N/A

2.5 Special Requirements

2.5.1 Security

2.5.1.1 Access and General Protection/Security Policy and Procedures. The Contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes. Motor Vehicle Operators. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.5.1.2 Contractor Vehicle Registration. The Contractor shall submit required documents to register Contractor-owned or operated vehicles and trailers operating on the installation within 7 working days after Phase-In started for COR review and sponsor’s approval. Evidence of vehicle ownership and vehicle liability insurance must be presented upon application of vehicle registration.

2.5.1.3 The Contractor shall provide all employee information to the COR within 7 working days after Phase-In started for background checks to meet installation access requirements, to be accomplished by the installation Provost Marshall Office, Director of Emergency Services, or Security Office.

2.5.1.4 Antiterrorism (AT) iWATCH Training. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all of the Contractor’s employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ACOR. The Contractor shall complete the training within thirty (30) calendar days after Phase-In started and within five (5) calendar days of new employees commencing performance with the results reported to the COR/ACOR NLT thirty (30) calendar days from the contract award.

2.5.1.5 AT Level I Training: This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within thirty (30) calendar days after Phase-In started. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the. AT level I awareness training is available at the following website: https://jkodirect.jten.mil/pdf/atl1/launch.html

2.5.1.6 Access and general Protection/Security Policy and Procedures: Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contract or Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

2.5.1.6.1 For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

2.5.1.7 For contracts that require OPSEC Training. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training within 30 calendar days after Phase-In started. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

2.5.1.8 Pass and Identification. The Contractor shall ensure the pass and identification items (valid driver’s license, current vehicle registration, current vehicle inspection, and current insurance) required for the contract performance are obtained for contractor and non-government owned vehicles with the US Army Garrison Humphreys (USAG-H) Department of Emergency Services (DES) Visitor Center.

2.5.1.9 Operations Security (OPSEC). Contractor and all associated sub-contractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III), Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), and all other applicable background checking processing in accordance with (IAW) the United States Forces Korea (USFK) Military Police Installation Access Control Regulation 190-7, the status of forces agreement (SOFA), and all other theater regulations.

2.5.2 Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program.

Safety Plan. The Contractor shall develop and implement a safety program for its employees. The Contractor shall submit the Safety Plan to the COR and KO for review and acceptance within ten (10) days after full performance. Revisions shall be submitted five (5) calendar days prior to the effective date of change.

· Note. Safety Plan shall include hazards of confined space and the training certificate of hazard confined space of all field workers shall be submitted prior to full performance.

2.5.2.1 Occupational Safety and Health. The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards. The Contractor shall comply with all applicable Federal, State, and local laws, regulations, and directives.

2.5.2.2 Accident investigations, reports, and logs: The safety plan shall include a copy of the contractor’s accident investigation reporting format, and logs. Report all accidents as soon as possible but not more than 30 minutes of accident occurrence to the Contracting Officer/Representative (KO/COR). The contractor shall thoroughly investigate the accident and submit the findings of the investigation along with appropriate corrective actions to the KO/COR in the accident investigation reporting format as soon as possible but no later than five (5) working days following the accident. Implement corrective actions as soon as reasonably possible. The accident investigation reporting format shall include at a minimum.

a. Contract number and contract name/description

b. Name of contractor

c. Date/Time of accident

d. Date report was completed.

e. Detail description of events that lead to the accident

f. Root cause of accident

g. Corrective action(s) to prevent recurrence.

The following require immediate accident notification and written accident report

a. A fatality

b. A permanent total or permanent partial disability

c. The hospitalization of three or more people resulting from a single occurrence.

d. Property damage of $200 or more

The Contractor shall immediately correct all safety deficiencies upon notification of the deficiencies by the COR/Alternate Contracting Officer’s Representative (ACOR)/ Quality Assurance Representative (QAR), and shall notify the COR of the corrective action to be taken.

2.5.3 Training, Physical Requirements, or other Expertise Required.

2.5.3.1 The Contractor shall ensure all Contractor’s employees and associated subcontractors are certified or licensed, as appropriate in South Korea, in the specific areas required by the South Korean National, Provincial, Municipal, or local governmental organizations. The Contractor shall ensure employees are certified or licensed in the appropriate areas required. The Contractor shall ensure all required documentation of certification or licensure for Contractor personnel are filed with the COR/ACOR within twenty-four (24) hours prior to employees commencing performance.

2.5.4 Environmental Requirements

2.5.4.1 Green Procurement. N/A

2.5.4.2 Reserved

2.5.4.3 Environmental Compliance. The Contractor shall comply with all Federal, State, local, and installation environmental laws, rules, plans, and policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, State and Federal laws, and according to manufactures' recommendations. All solutions, chemicals and other potentially dangerous products must be stored in their original or labeled container or in vessel/containers in English and Hangul if not in the original container. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the material, to the COR/ACOR. The Contractor shall provide upon request from the COR/ACOR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR.

2.5.4.4 Spill Plan. The Contractor shall notify the COR/ACOR within one (1) hour, if the Contractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification. The Contractor shall submit a Spill Plan to the COR for approval within thirty (30) days after Phase-In started IAW Spill Prevention Control and Countermeasure Plan.

2.5.5 Contingency Plans. N/A

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support : N/A

2.6.1 Project Support. N/A

3 Performance Requirements and Standards

3.1 High Level Objectives (HLO)

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).

3.1.1.1 Damage Caused by Contractor. Damages caused by Contractor employees shall be repaired at no cost to the Government. The Contractor shall notify the COR/ACOR and return the damaged area to its previous condition. The Contractor shall furnish all labor, materials, and equipment to perform the repair work.

3.1.1.1.1 Damage Report. The Contractor shall submit a monthly damage report to the COR/ACOR that annotates the damage, corrective action, and date corrected.

3.2 Transition (Phase in /Phase Out).

3.2.1 Phase-In. The contractor shall meet periodically with the government (COR) to assess progress. The contractor shall perform contract requirements the first day of contract full performance. Government transition actions include, but are not limited to, processing the contract and contractor personnel for processing to access installations to perform contract services. There shall be no negative impact on scheduled performance due to contractor phase-in. Prior to the start of performance, the contractor shall submit to the COR, in writing, a list of all employees who will perform under this contract. The list shall include the full name of each employee and his/her position. In the event the incumbent is awarded the contract, phase in cost will not be allowed. During this time, the new Contractor's management personnel will be permitted to observe any on-going operations, as coordinated by the COR. During the phase-in period, the new Contractor shall, at a minimum, accomplish the following tasks during the phase-in period.

Phase-In meeting with incumbent contractor (Initial Meeting: Within five (5) working days after phase-in start)

1 Feb – 07 Feb 23

(1 Feb – 02 Mar 23)

(1 Feb – 7 Feb 23)

(1 Feb – 25 Mar 23)

(1 Feb – 28 Feb 23)

· Note: The contractor shall submit the written documents to explain the reason on task delay to the COR prior to due date of tasks listed in summary of Phase-In schedule.

3.2.2 Phase-Out: The contractor shall retain full responsibility for meeting contract requirements until completion of the contract. The contractor shall provide access to the sites and to all documentation generated as a result of performing services on this contract to the new contractor during the new contract phase-in period.

3.2.2.1 Phase out transition conference. The contractor shall participate in the phase out transition conference, and periodic follow-on meetings, to begin phase out planning and to address the status and issues of the transition. The date and time of the conference will be determined by the government in coordination with the contractor.

3.3 Service Contract Report (SCR). N/A

4 Performance Requirement Summary (PRS) Matrix

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The Acceptable Quality Threshold (AQT) briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success

#1.

The Contractor shall ensure that the licenses or certificates and training of Contractor personnel are kept current. Copies of these licenses or certifications will be provided to the COR/ACOR.

The Contractor shall perform IAW PWS, para. 2.5.3.1.

Zero Deviation from performance standard (Risk assessed high risk)

#2 The contractor shall submit the monthly schedule by ten (10) calendar days before next month starts.

The Contractor shall provide services IAW PWS, 8.2.

Zero Deviation from performance standard (Risk assessed high risk)

#3 The Contractor shall conduct pick-up, transportation, and disposal of grease from grease traps.

#4 The Contractor shall conduct pick-up, transportation, and disposal of sewage and other deposit from septic tank.

The Contractor shall provide services IAW PWS, Para 8.4

#5 The Contractor shall remove wastewater, sand, soil, sludge, sediment, and other deposit from lift station including screen bar until no reside remain The Contractor shall provide services IAW PWS, Para 8.5

#6 The contractor shall remove mixed human waste listed in Technical Exhibit 01, pick up point and frequency list until no mixed human waste remain The Contractor shall provide services IAW PWS, Para 8.6

4.1 Quality Assurance. The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). QASPs are considered to be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.

4.2 Quality Control Plan (QCP). Quality control is the responsibility of the Contractor. The Contractor shall develop, implement, and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The QCP shall be constructed in such a manner that each CLS service can be extracted and used for that function only and not contain extraneous information. The Contractor's QCP shall include a separate section, which addresses the Contractor's method of managing quality of work. The QCP shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the COR and KO for acceptance within thirty (30) calendar days after phase-in started. The Contractor shall submit any proposed changes in the QCP to the KO for written approval five (5) working days prior to implementation. The Quality Control Plan shall include the following:

4.2.1 Inspection System. Written procedures for the inspection system includes the title/name of the individual responsible for the Quality Control Plan and who shall perform the inspections. The location of inspection records and key control logs shall be made available to the Government at all times during the term of the contract.

4.2.2 Deficiency Prevention. An inspection form describing the method for identifying and preventing defects in the quality of service performed.

4.2.3 Inspection Record. The inspection record shall provide the following information:

a. Date, time, and location (building number) of the inspection.

b. Title and signature block for the person who performed the inspection.

c. Ratings of acceptable or unacceptable for all work performance inspected.

d. Areas (room number, section, etc.) found to be deficient and corrective action taken.

e. Total number of observations and defects.

f. Type of inspection (100%, random, periodic, etc.)

g. Frequency (weekly, monthly, daily, etc.) of inspection.

5 Common Levels of Service (CLS).

The Contractor shall provide overall management, supervision, personnel, labor, generalized or specialized equipment necessary to maintain, repair, operate, and perform all the CLS functions of the Base Operations specified below. This shall be done IAW all the terms, conditions, general and special provisions, specifications, drawings, attachments, and exhibits contained herein or incorporated by reference.

6 Deliverables.

A001 (PWS, para. 2.1.5.2) Accident Requiring Emergency Medical Treatment

A002 (PWS, Para 4.2) Quality Control Plan Within thirty (30) Calendar days after Phase-In started.

Changed: Five (5) Working days prior to implementation.

1 Electronic Copy

Portable Document Format (Pdf) with CM’s Signature

KO/COR

A003 (PWS, para. 2.5.1.4) iWATCH Training Report

Initial: within 30 days after phase-in started

New Employee: Five (5) Calendar days of new employees commencing performance

COR/ACOR

A004 (PWS, para.2.5.1.5) AT Level I Training Initial: within 30 days after phase-in started

New Employee: Five (5) Calendar days of new employees commencing performance

COR/ACOR

A005 (PWS, para. 2.5.2) Safety Plan Within ten (10) days after full performance started

Revision: five (5) calendar days prior to effective date of change 1 Electronic Copy

Portable Document Format (Pdf) with CM’s Signature

COR/ACOR

A006 (PWS, para. 2.5.2.2) Safety Data Sheets

Portable Document Format (Pdf)

COR/ACOR

A007 (PWS, para. 2.5.4.3) Environmental Compliance, All environmental and hazardous material records

A008 (PWS, para. 3.1.1.1.1) Damage Report

COR/ACOR

A009 (PWS, Para 2.5.1.7)

OPSEC

Within thirty (30) days after 30 calendar days after Phase-In started.

New employees: Within 30 calendar days of their reporting for duty and annually thereafter

COR/ACOR

A010 (PWS, Para 2.5.4.4) Spill Plan

COR/ACOR

7 Related Documents.

7.1 Definitions and Acronyms.

7.1.1 Definitions.

7.1.1.1 Acceptable Quality Level (AQL). The AQL is the maximum percent defective (or the number of defects per hundred units) for the purposes of sampling inspection can be considered satisfactory.

7.1.1.2 Addition. A change to a real property facility that adds to its overall external dimension or footprint.

7.1.1.3 Alteration. A change to interior or exterior facility arrangements or components to improve current use. This includes installed equipment made a part of an existing facility. Additions, expansions or extensions are not alterations.

7.1.1.4 Alternate Contracting Officer’s Representative (ACOR). An employee of the U.S. Government provided by the RA and appointed by the KO to provide support to CORs in monitoring and documenting the Contractor’s performance. These alternate surveillance support personnel will serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR.

7.1.1.5 Asbestos Hazard Abatement. Activity is defined as any activity involving the removal, renovation, enclosure, repair or encapsulation of any asbestos containing materials in any amount.

7.1.1.6 Breakdown. The stoppage or collapse of equipment, of a facility, or a component thereof, which requires immediate corrective action to restore it to an operating condition.

7.1.1.7 Cleaning. Removing stains, soil, and dirt; accomplished by chemical or mechanical means.

7.1.1.8 Completion Time. The interval between the time the contractor receives the request for the service and the time all work requested is completed and the work order is closed out.

7.1.1.9 Contract Administrator (CA). The official Government representative delegated authority by the KO to administer a contract. This individual, normally working in an appropriate contracting or procurement career field, advises on all technical contractual matters.

7.1.1.10 Contract Discrepancy. A failure of the Contractor to perform IAW contract requirements and specifications, e.g., a failure of the Contractor to provide, or provide on time, the required contract products or services; or it may result because delivered products or services do not meet specific contract requirements.

7.1.1.11 Non-Conformance Report (NCR). A report used to document other than satisfactory Contractor performance. The NCR requires the Contractor to explain, in writing, why performance is other than satisfactory; how performance shall be returned to satisfactory levels; and how recurrence of the problem shall be prevented in the future.

7.1.1.12 Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

7.1.1.13 Contracting Officer (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

7.1.1.14 Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the KO to help administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

7.1.1.15 Defective Service. A service output that does not meet the standard of performance associated with the PWS.

7.1.1.16 Deliverable. Anything that can be delivered; can include non-manufactured things, such as meeting minutes or reports.

7.1.1.17 Enclosure. Resurface or cover surfaces with mechanically affixed durable materials, caulk or seal to prevent or control chalking or flaking of surfaces. This prevents dust blowing into a facility and accessibility to children.

7.1.1.18 Equipment. A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article, when put into use. Equipment does not include material, real property, special test equipment or special tooling.

7.1.1.19 Equipment-in-Place (EIP). EIP is a special category of personal property. It consists of capital equipment and other nonexpendable supplies of a movable nature that are not affixed as an integral part of the facility and may be removed without destroying or reducing the usefulness of the facility.

7.1.1.20 Facility. An integral structure such as a house, apartment building, picnic shelter, and bicycle storage shed playgrounds, garages and gazebos. A single family dwelling is called a “Unit” which contains all of its components include installed fences which belong to the structure unless otherwise specified herein. A facility does not include sidewalks, driveways, yard sprinkler systems, landscaping, or occupant-contractual or owned structure. A facility includes all interior utilities, interior communication lines, and the various utilities as outlined but are not limited to the following

7.1.1.20.1 Sewer lines include the building drain and building sewer. The contractor shall be aware of some housing areas; multiple housing units are connected together into a private sewer (single sewer lateral) before tapping into the public sewer (main sewer system).

1.

7.1.1.20.2 Drainage system includes open ditches, covered ditches, culverts, concrete reservoir, sump pumps and electric system for sump pumps.

7.1.1.21 Item. Any material, repair parts, component, subassembly, equipment, equipment accessory or attachment, or consolidation of similar materials for equipping maintenance, operation, or supporting of housing facilities.

7.1.1.22 Key Personnel. Contractor personnel evaluated in a source selection process and are used in the performance of a contract. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons who are listed in the proposal. The prime Contractor is responsible for performance of all subcontractors.

7.1.1.23 Loss of Government Property. Unintended, unforeseen or accidental loss, damage, or destruction of Government property that reduces the Government’s expected economic benefits of the property. Loss of Government property does not include occurrences such as purposeful destructive testing, obsolescence, normal wear and tear, or manufacturing defects. Loss of Government property includes, but is not limited to:

a. Items that cannot be found after a reasonable search,

b. Theft,

c. Damage resulting in unexpected harm to property requiring repair to restore the item to usable condition, or

d. Destruction resulting from incidents that render the item useless for its intended purpose or beyond economical repair.

7.1.1.24 Lot. A collection of service outputs from which a sample is to be drawn and inspected to determine conformance with the standard. This definition applies to the Performance Requirements Summary (PRS), not the word "lot" in Section B of the contract.

7.1.1.25 Non-Personal Services. The personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government IAW FAR 37.104, under general contracting authority, and do not require specific statutory authorization.

7.1.1.26 Performance Requirements Summary (PRS). Identifies the key service outputs of the contract that will be evaluated by the Government to ensure contract performance standards are met by the Contractor (other services may also be inspected under the authority of the Inspection of Service Clause).

7.1.1.27 Personal Property. Any property not considered real property. This includes property book items.

7.1.1.28 Physical Security. Actions that prevent the loss or damage of Government property.

7.1.1.29 Property. All tangible property, both real and personal.

7.1.1.30 Provide. To furnish, as in Government-furnished property, or to acquire, as in Contractor-acquired property.

7.1.1.31 Public Traffic Areas. Lobbies, hallways, corridors, stairwells, meeting rooms, and lavatories.

7.1.1.32 Quality Assurance (QA). Verification that services being performed by the Contractor are IAW acceptable standards.

7.1.1.33 Quality Assurance Evaluator (QAE). A Government representative responsible for performing surveillance and inspection of Contractor performance.

7.1.1.34 Quality Assurance Surveillance Plan (QASP). An organized document written by the Government specifying the surveillance methodology used for surveillance of Contractor performance.

7.1.1.35 Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

7.1.1.36 Random Number Table. A table of numbers arranged in random fashion; a table used to select random samples.

7.1.1.37 Random Sample. A sampling method whereby each service output in a lot has an equal chance of being selected.

7.1.1.38 Random Sampling. A method for looking at a few individual items in a lot to measure the quality of that lot against a standard.

7.1.1.39 Real Property. DOD Lands, buildings, structures, utility systems, improvements, and appurtenances, thereto that includes equipment attached to and made part of buildings and structures, but not movable equipment. See Federal Management Regulation 102-71.20 (41 CFR 102-71.20).

7.1.1.40 Response Time. The interval between receipt of the initial notification and the time of the contractor arrives on the scene for initial investigation.

7.1.1.41 Removal. Remove of components such as windows and doors, and trim and install new components.

7.1.1.42 Sampling. A sample consists of one or more service outputs drawn from a lot IAW random sampling procedures to be evaluated by Government personnel.

7.1.1.43 Service/Maintain. These words are interchangeable.

7.1.1.44 Subcontractor. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

7.1.1.45 Urgent Work. Work required during normal duty hours to correct an emergency situation that threatens health, safety, property, or mission. Urgent work includes, but is not limited to; utility failure, elevator failure, fire hazards, environmental hazards, fire alarm system failure, heating failure, broken locks, broken windows, broken water lines, or sewer backups. It also includes elimination of fire, health, or safety hazards, or any other hazard deemed detrimental to the mission or operational effectiveness.

7.1.1.46 Wide Area Work Flow (WAWF). A secure web based system for electronic invoicing, receipt, and acceptance. WAWF allows Government vendors to submit and track invoices and receipt or acceptance documents over the web allowing Government personnel to process those invoices in a real-time, paperless environment.

7.1.1.47 Work Day. The number of hours per day the Contractor provides services IAW the contract.

7.1.1.48 Work Week. Monday through Friday, unless specified otherwise.

7.1.2 Acronyms.