Amendment 4.docx

W91QVN20R0154

W91QVN20R0154

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SUPPLIES OR SERVICES AND PRICES

CLIN 0001

The CLIN extended description has changed from:

Interior painting includes patching and painting any interior surfaces, walls, ceilings, interior doors, cabinets, window frames and sills, wood and metal trim, thresholds, and baseboards IAW Para 1.3 of PWS.

To:

Interior painting includes patching and painting any interior surfaces, walls, ceilings, interior doors, cabinets, window frames and sills, wood and metal trim, thresholds, baseboards, and interior hallways IAW Para 1.3 of PWS.

CLIN 1001

Interior painting includes patching and painting any interior surfaces, walls, ceilings, interior doors, cabinets, window frames and sills, wood and metal trim, thresholds, and baseboards IAW Para 1.3 of PWS.

Interior painting includes patching and painting any interior surfaces, walls, ceilings, interior doors, cabinets, window frames and sills, wood and metal trim, thresholds, baseboards, and interior hallways IAW Para 1.3 of PWS.

CLIN 2001

Interior painting includes patching and painting any interior surfaces, walls, ceilings, interior doors, cabinets, window frames and sills, wood and metal trim, thresholds, and baseboards IAW Para 1.3 of PWS.

Interior painting includes patching and painting any interior surfaces, walls, ceilings, interior doors, cabinets, window frames and sills, wood and metal trim, thresholds, baseboards, and interior hallways IAW Para 1.3 of PWS.

CLIN 3001

Interior painting includes patching and painting any interior surfaces, walls, ceilings, interior doors, cabinets, window frames and sills, wood and metal trim, thresholds, and baseboards IAW Para 1.3 of PWS.

Interior painting includes patching and painting any interior surfaces, walls, ceilings, interior doors, cabinets, window frames and sills, wood and metal trim, thresholds, baseboards, and interior hallways IAW Para 1.3 of PWS.

CLIN 4001

Interior painting includes patching and painting any interior surfaces, walls, ceilings, interior doors, cabinets, window frames and sills, wood and metal trim, thresholds, and baseboards IAW Para 1.3 of PWS.

Interior painting includes patching and painting any interior surfaces, walls, ceilings, interior doors, cabinets, window frames and sills, wood and metal trim, thresholds, baseboards, and interior hallways IAW Para 1.3 of PWS.

The following have been modified:

PWS

Unaccompanied Dormitory Housing, Change of Occupancy Maintenance (COM), Osan AB

1. Description of Services. The Contractor shall provide all personnel, equipment, supplies, and other items and services necessary to perform Dormitory Change of Occupancy Maintenance (COM) for all Unaccompanied Dormitory Housing (UH) listed in Appendix A at Osan AB, Republic of Korea. The Contractor shall perform Dormitory (Dorm) COM in accordance with this Performance Work Statement (PWS) to maintain structural integrity, safe, sanitary, economical, operational, and non-deteriorated living conditions of individual dorm units. This PWS includes the following:

1.1. The Contractor shall comply with all ROK regulations, Air Force Instructions (AFI) and Osan AB instructions, policies and procedures to include traffic codes, fire requirements and regulations. All work shall be performed in accordance with the RS Means Facility Maintenance Standards (where applicable), manufacturer’s recommendations, national codes of United States industry standards, applicable local laws and regulations, unless otherwise specified herein. Dorm COM services apply to only the interior of dormitory units within each dormitory facility.

1.1.1 Maintain Facility Files. The contractor shall develop and maintain facility files that display a comprehensive, up-to date, maintenance history for each dorm unit at all times. The records shall provide maintenance history for each facility. The government requires access to these files and they shall be made available during the term of the contract. These files and their contents are property of the Government and shall not be removed from the installation. If requested by the government, the contractor shall provide the original record or a reproducible copy of any such record within 1 working days of receipt of the request.

1.2. Change of Occupancy Maintenance (COM). COM is the preparation of a dormitory unit for a new occupant. The Contractor shall manage and deliver COM services to clean, inspect, maintain, interior components and accessories to preserve safe operation and structural integrity IAW this PWS.

1.2.1. Initial inspection. The Contractor and Contracting Officer Representative (COR) shall conduct an initial inspection of a unit to determine the maintenance required using the COM Checklist IAW AFI 32-6005, Attachment 4, as modified in Appendix B and the period needed to perform the COM. The downtime for maintenance period shall not exceed the allowable maximum performance time provided in Appendix C. The COR shall be notified within 24 hours of knowledge of any unforeseen condition that would require a change in the return date. The COR will provide an AF Form 1219 (work requirement) for each COM.

1.2.2. COM Acceptance. The Contractor shall notify the Dorm Manager that the unit is ready and will schedule a joint inspection to be conducted after the COM is completed. Any incomplete or unsatisfactory work found by the Dorm Manager or COR that will prevent the unit from being turned back to the Government and preventing incoming resident from moving in, may result in a Contractor Deficiency Report (CDR) which will be issued by the Contracting Officer. The Contractor may perform remedial tasks. Further inspections shall be arranged by the Contractor and COR to turn-over the unit when remedial tasks have been completed.

1.2.3. COM allowable downtime. The Contractor shall contact the Dorm Manager’s Office one week prior to the end of the month to get the list of all the rooms that need cleaning. This should be completed on a monthly basis so the Contractor has knowledge to pass along to their labors on how many rooms need to be cleaned. The contractor shall be advised that scheduling is subject to change due to military necessity. COM/painting shall be completed within 4 days from the time a unit is turned over to the Contractor unless additional down time is approved by the Contracting Officer (KO). Downtime is calculated in Calendar days, excluding New Year’s Day (1 day) and Christmas Day (1 day), Chusok (3 days), Lunar New Year (3 days), Sundays, and federal holidays. COM downtime will commence the day following turnover to the Contractor and the end day will be the date the unit is accepted by the Government. When the COM allowable downtime ends on a weekend or holiday, the Contractor shall turn back the housing unit to the Government on the next business day. No extra days shall be counted against the allowable downtime provided all required COM work has been satisfactorily completed prior to the scheduled turn back time. If, upon inspection, the unit is deemed unacceptable by the Dorm Manager/COR, the turnover time immediately recommences, accruing until the unit is free of discrepancies and accepted by the Dorm Manager/COR. Upon turnover of the unit, the Contractor shall provide to the COR all keys for the unit, a copy of the final work requirements indicating quantities of work completed under each CLIN and reimbursable items. The Contractor shall submit an invoice NLT the 5th day of the following month for all work completed in the previous month.

1.2.4. In the event of conditions beyond the Contractor’s control that interfere with the performance of COM work, the Contractor shall contact the COR immediately.

1.2.5. Minor Maintenance and Repair Report of Unaccompanied Dormitory Housing units. The contractor shall provide a report of all maintenance items that need to be repaired/replaced to the Dorm Manager and COR prior to the Dorm Manager final inspection. The dorm managers can use that report to submit a work order to CE to fix the minor maintenance and repairs in occupant’s rooms.

1.2.6. Cleaning Services. The Contractor shall provide all equipment and materials to perform cleaning services during COM, IAW Appendix J. The cleaning service consists of but is not limited to the following; mopping, sweeping, stripping and waxing floors, dusting of wood “chair rail” trim, removing dirt and stains from furniture, washing of interior glass surfaces, and doors to ensure removal of all dirt, stain. The Contractor shall remove all trash.

1.3. Painting (IAW Current Section 09900 Painting and Coating, OMA Standard Technical Specification). See Appendix J.

1.3.1. Interior Painting. The term “paint” as used herein includes emulsions, enamels, paints, stains, varnishes, and other coatings whether used as a prime, intermediate, or finish coat. Interior painting includes patching and painting any interior surfaces, walls, ceilings, interior doors, cabinets, window frames and sills, wood and metal trim, thresholds, baseboards, and interior hallways. The Contractor shall take all actions necessary to prepare surfaces properly to receive paint and ensure adherence and that finished surfaces are smooth, free from all defects and variations whether pre-existing, created at any time by another Contractor, or created by this contract. All coats shall be applied so as to produce a film of uniform thickness and there shall be no bleed through. Finished surfaces will be smooth, free from runs, ridges, waves, laps, brush marks, and variations in color. The Contractor shall use lead free paint. Remove new and old paint from items such as doorknobs, window frames, receptacles, receptacle covers, and switches, switch covers that have or had been previously painted over.

1.4. Set-Up/Teardown of Rush Park. The COR will initiate the Peacetime Use Request (PUR) with 51 LRS and 7 AF for required War Reserve Materiel (WRM) for at least four (4) exercises annually. The contractor responsibilities for each exercise will include erecting, placing, establishing electrical connections, operations, servicing, and reconstitution (including cleaning) of the following: small shelter systems (SSS), environmental control units (ECU’s), tent lighting and electrical in the identified areas of the Life Support Area (LSA). The contractor shall be responsible for setting up cots provided by 51FSS, maintaining the cots during the exercise, switching out any that are broke, and returning all cots to their proper storage container after the exercise. The COR will provide one time training and Technical Orders for the WRM assets once the contract is awarded. The COR will provide exercise dates at least 1 month prior to the beginning of the exercise. The tent city shall be in place and ready for use 1 week prior to the exercise start date and be torn down within 1 week after all occupants have vacated the Life Support Area. The contractor shall provide a customer service Point of Contact (POC) between the hours of 0800-1700, when Rush Park is occupied including weekends. The COR will complete a walk-through inspection upon completion of tent city erection to confirm proper operation of all ECU’s and electrical components. The contractor shall provide a list of all broken or damaged items to the COR during set-up operations and prior to commencement of tear down operations. The contractor shall notify the COR upon completion of tear down operations to inspect final packing and placement of WRM assets. Once inspection is complete the items will be turned over to 51 LRS for final processing and disposition.

1.5. Conservation of Utilities. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities. Contractor shall ensure all utilities are turned off and the area is secured when maintenance personnel are not in the unit. All units in the Contractor’s possession during COM are the responsibility of the Contractor to ensure the unit is secured when maintenance personnel are not present.

1.5.1. HVAC shall be set as follows after the end of each day:

· Heat at 65 degrees F (heating season)

· Air Conditioning at 75 degrees F (cooling season)

2. Environmental Control. The Contractor shall provide and maintain a collection point for all Contractor work generated hazardous wastes. If on base, the collection point must receive certification as a Satellite Accumulation Point from Base Civil Engineering (51CES/CEI) prior to use. The Contractor shall accomplish disposal of hazardous wastes off base in accordance with the Republic of Korea disposal laws and ordinances. Under no circumstances shall the Contractor dispose of or flush any hazardous material down sinks, toilets, or drains, which will result in fines imposed by the Republic of Korea or the U.S. Government.

2.1. Compliance with Laws and Regulations. The Contractor shall be knowledgeable of and comply with all applicable ROK laws, regulations, and requirements regarding environmental protection. In the event environmental laws, regulations, or requirements change during the term of this contract, the Contractor shall comply with such changes. If there is an increase or decrease in price as a result of the change, the Contractor shall immediately inform the Contracting Officer or designated representative for possible modification of the contract with copies of the change in law or regulation. The Contractor shall be knowledgeable and shall implement the requirements of the current Korea Environmental Governing Standards (KEGS), and base environmental rules and regulations.

2.2. Notification of Environmental Spills. The Contractor shall be knowledgeable and implement the current 51FW Spill Prevention and Response Plan requirements (SPRP). The Contractor shall report all spills following the procedures outlined in the 51st FW SPRP. If the Contractor spills or releases any substance listed in 40 CFR 302.1 thru 8, KEGS Chapter 18-Table B-4, and Osan AB Spill Plan into the environment, the Contractor shall immediately report the incident to the COR. The Contractor shall be liable for all Contractor caused spills and maintain the capability to respond to and control spills less than 100 gallons. All regulations will be provided by the COR.

2.3. Material Storage and Use. The manufacturer’s guidelines and professional recommendations for control of humidity, temperature, cleanliness, and materials handling shall be followed, which includes hazardous materials. The hazardous materials, containment of hazardous materials, and the proposed hazardous material storage area shall conform to the 51FWI 32-7085 requirements, which will be provided by the COR. The Contractor shall submit a monthly inventory list of the hazardous material stored on base to the COR. The inventory must specify product name, quantity and Material Safety Data Sheets (MSDS).

2.4. Note: Container office and Storage (Hazardous Materials): The Contractor proposed and provided storage of Hazardous Materials will be coordinated with the COR at the designated place for performance of the contract.

2.5. Advising Employees of Laws for Hazardous Materials. The Contractor is responsible for advising their employees of all Environmental and Hazardous Materials Handling and is also required to have and maintain Material Safety Data Sheet (MSDS) on all hazardous materials.

2.6. Environmental Compliance Assessments. The Contractor shall adhere with the 51 CES/CEI hazardous materials and waste assessments, to ensure compliance with regulatory requirements are met.

3. Government Furnished Property/Service/Equipment. The Government will provide an office and storage area for cleaning supplies. The Government furnished office and storage area must be cleaned, neat and professional manner. Any Contractor changes or upgrades to Government provided facilities must first be approved by the COR and must meet current fire and safety standards. Notify the COR immediately upon discovery of repairs/alterations required to meet safety standards. Return the facility and parking areas to the Government in the same condition as received. Government provided facilities are to be used in the performance of this contract only. The Government will provide one (1) on-base phone access. Any installation and cost for commercial telephone service (if desired) is the responsibility of the Contractor.

3.1. Services. The Government will provide water, sewage, electricity, and heat at no cost to the Contractor in the performance of the PWS.

3.2. Security Police and Fire Protection. The Government will provide assistance through the Security Police and Fire Department protection to the extent necessary to ensure a secure and safe installation. The emergency phone number for Fire, Security Police, and Medical assistance is 911.

3.3. Fire Prevention and Protection. The Contractor shall comply with the requirements set forth in 51FWI 32-2001, Fire Prevention and Protection. A copy of this regulation may be obtained from the COR. The Base fire prevention personnel may make periodic routine inspections for regulation compliance. Prior to starting work in the vacant rooms, the Contractor shall make sure a fire extinguisher is present and serviceable. If not, the Contractor shall notify the Facility Dorm Manager immediately to get a serviceable fire extinguisher replaced into the vacant room. Once the Contractor is finished cleaning, any other items that need replaced, the Facility Dorm Manager will be notified immediately.

3.4. No Smoking Policy. Smoking is prohibited within any Air Force facility. Furthermore, smoking is only authorized in designated tobacco use areas.

4. General Information

4.1. Mobilization Period. The Contractor shall have 5 days from contract award to mobilize (purchase equipment, tools, vehicles, hire personnel, and obtain base access) in order to begin full contract performance.

4.2. Quality Control. The Contractor shall develop and maintain a quality control program to ensure COM services are performed in accordance with the contract. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum, the Contractor shall develop quality control procedures addressing the areas identified in the Performance Requirements Summary in this PWS on page 24. At any time quality control procedures are found to be deficient, due to defective service the Contractor shall review and update procedures to prevent reoccurrence of defective service. All validated customer feedback and follow-up actions must be documented.

4.3. Quality Assurance. The Government may inspect the Contractor’s job performance at any time during the duration of this contract. The Government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures discovered during surveillance inspections or because of repeated validated customer feedback. The Government will also receive and validate feedback from various customers located on the installation. The COR shall be responsible for initially validating customer feedback. The Government reserves the right to inspect the Contractor’s performance to ensure services are received, in accordance with the terms and conditions of the contract.

5 Security Requirements.

5.1. Physical Security. The Contractor shall be responsible for safeguarding all Government property provided for Contractor use, in accordance with this PWS. At the end of each work period, Government facilities, equipment, and materials shall be secured; lights and water turned off, heat and air conditioning will be at 65 degrees Fahrenheit in the winter and 75 degrees Fahrenheit in the summer, and all doors and windows must be secured.

5.2. Base Passes, Decal and Identification. The contractor shall be authorized to have Mon – Sun 00:01/24:00 hour base passes to accomplish task within the allotted time if the contractor schedule shift work. See FAR 5152.204-4018 Identification of Contractor’s Employees, FAR 5152.204-4024 Security of Employees and 5152.242-4016 Vehicles, Contractor.

5.3 Key Control. The Contractor shall establish and implement methods of ensuring that all keys issued by the Dorm Manager are not lost or misplaced and are not used by unauthorized persons.

6. CONTRACTOR MANAGEMENT REPORTING (CMR):

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract. The contractor is required to completely fill in all required data fields using the following web address: https://www.sam.gov/.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk by clicking on "Send an email" which is located under the Help Resources button on the right side of the login page of the applicable Service/Component's CMR website.

6.1. Antiterrorism (AT) and Operations Security (OPSEC): The contractor shall take an AT level 1 training (general) within 60 days of contract award and shall get access and general protection policy and procedures. The contractor may be or may not be eligible for CAC but requires access to DoD facility or installation. The contractor shall take an iWATCH training and shall get Threat Awareness Reporting Program.

7. Special Expertise.

7.1 Prior Experience as Prime Contractor. The Prime Contractor shall obtain and maintain license in Building Sanitation Control Business Permission (건물위생관리업) and Facility Maintenance and Management (시설물 유지관리 공사업) issued by ROK Government. The Facility Maintenance and Management registration (시설물 유지 관리 공사업) must be as Construction (건설업). The Contractor shall notify the Contracting Officers Representative (COR) immediately of any change relating to the status of the licenses. Copies of the licenses shall be submitted the COR annually within five (5) days from option exercise modification. The Prime Contractor shall have at least three (3) years of experience in custodial service and painting work within the last five (5) years in custodial service and painting work.

7.1.1. The Contractor must be registered with the same company name/same occupational/same executive within past 5 years. Subcontract will be considered and accepted on this contract. The Sub-contractor shall have all required licenses as the Prime Contractor.

7.2. Staffing Plan. The Contractor shall provide a staffing plan that demonstrated a clear understanding of manpower requirements by identifying the required number of personnel and its labor category, and experience and skill level necessary to perform the contract requirements. Subsequent changes to these rosters shall be forwarded to COR no later than the 5th day of each month if there were any changes to previous month.

7.3. Personnel Qualification:

7.3.1. Contract Manager (CM). The Contractor shall provide a CM who shall be responsible for the performance of the work, and have full authority to act on behalf of Contractor. The Contractor shall provide CM’s cell phones for use in communicating with COR’s during normal and after office hours. The Contract Manager shall be able to read, write, understand, and speak English. If the Government, at its sole discretion, determines that the language skills of a Contractor employee does not meet the language proficiency skills required of the position, the Government reserves the right to require the Contractor to provide a new Contract employee that does possess the required language proficiency skills required of the position, at no additional cost to the Government. The contractor shall notify the Contracting Officer and COR at least 14 calendar days prior to appointing a new contract manager and shall provide the contracting officer with a resume of the new contract manager’s experience. The replacement of CM must have the same or qualifications and experience that exceed the individual he/she is replacing.

7.3.2. The CM shall have a minimum of three (3) years’ experience as a CM or project manager within the last five (5) years in facility custodial service and painting work.

7.3.3. The CM shall be available within 30 minutes during normal duty hours from Monday through Friday to meet with government personnel, COR to discuss work related issues. After normal duty hours, the CM shall be available with 2 hours, 24 hours a day, seven (7) days a week.

7.3.4. Employees. The Contractor shall report to the COR before any changes in personnel become effective in writing which will be provided for approval to the KO. The employees are not authorized to work for other interests or third parties, or use government equipment for such purpose.

7.3.5. The Contractor personnel shall present a clean, neat appearance and be easily recognizable. The Contractor shall furnish each employee with an identification badge and employee uniform. Contractor identification badge shall contain at a minimum, a picture of the person, the person's name, and the name of the Contractor. Contractor employees must wear apparel that is recognizable as the Contractor, in accordance with the industry standard. U.S. military uniforms and accessories may not be worn.

7.3.6. Contractor On-site Supervisor and workers shall be trained with the industry safety regulations, in accordance with the industry standard. All training shall be documented and available for the Government's review upon request.

7.3.7. Contract’s personnel are not authorized to use electrical appliance, prepare, warm, or store food except in Government supplied office/warehouse space. The Contractor shall not allow any obnoxious behavior that disturbs the well-being of neighbors

7.3.8. Hours of Operation. Normal duty hours are 07:30-16:30, Monday through Friday. All other times, including recognized holiday, the Contractor shall maintain telephone standby for urgent service.

7.3.9. Recognized Holiday. Unless specifically authorized in writing by the COR, no services will be provided and no charges will be incurred and/or billed to any order on this contract on any of the holidays listed below:

U.S. Government legal holidays:

(1) 1 January (New Year's Day)

(2) 3rd Monday, January (Dr. King's Birthday)

(3) 3rd Monday, February (President's Day)

(4) Last Monday, May (Memorial Day)

(5) 4 July (Independence Day)

(6) 1st Monday, September (Labor Day)

(7) 2nd Monday, October (Columbus Day)

(8) 11 November (Veterans' Day)

(9) 4th Thursday, November (Thanksgiving Day)

(10) 25 December (Christmas Day)

ROK legal holidays

(1) 1 January (New Year)

(2) Lunar New Year (31 December, 1 and 2 January on the Lunar Calendar)

(3) 1 March (Independence Movement Day)

(4) I May (Labor Day)

(5) 5 May (Children's Day)

(6) Buddha's Birthday (8 April on the lunar calendar)

(7) 6 June (Memorial Day)

(8) 17 July (Constitution Day)

(9) 15 August (Liberation Day)

(10) Chu-Suk (14, 15, and 16 August on the Lunar Calendar)

(11) 3 October (National Foundation Day)

(12) 9 October (Hangul Proclamation Day)

(13) 25 December (Christmas Day)

8. Performance Requirement Summary (PRS).

8.1. PRS Table Explanation. The following PRS table identifies the performance objectives considered essential for the contracted services to be performed in a satisfactory manner. It is the Contractor’s responsibility to establish an effective quality control system to ensure all performance standards identified below are met or exceeded. Any performance objective, evaluated by the Government COR and determined outside the acceptable quality level will be considered as an unsatisfactory performance for inspection purposes, even if re-performed at a later date. Any performance objectives below the acceptable quality level identified for the surveillance period will be documented as unsatisfactory performance.

8.2. Inspection Rating Procedures. When performance is determined acceptable, the Dorm Manager/COR will document the acceptable performance on the inspection form. When performance is determined unacceptable, the Dorm Manager/COR will inform the Contractor’s on-site representative that performance is unacceptable, state the reasons why, and request re-performance of services, if appropriate. The COR will document the unacceptable performance, reasons why and requested re-performance completion date. The COR will request the contract manager initial the surveillance form. If the Contractor wants to dispute the results of the surveillance, the COR must refer them to the Contracting Officer for resolution of the matter. If there is a joint use area with multiple rooms attached (i.e, kitchen/bathroom), the contractors will not clean the common area, just the individual room that is vacant. If all rooms attached to joint use areas are vacant, the contractors will be responsible for the joint use area.

8.3. Unacceptable Performance. When re-performance is determined unacceptable or has not been completed in accordance with the performance work statement, the COR/Dorm Manager will inform the Contractor’s on-site representative that performance is still unacceptable, state reasons why, and request their initials and date on the surveillance form. If the Contractor wants to dispute the results of the surveillance, the Dorm Manager must refer them to the contracting officer for resolution of the matter.

8.3.1. The COR will notify the Contracting Officer of unacceptable performance. If re-performance is not practical, or if serious unacceptable performance trends develop with the Contractors’ performance, the following actions may be taken:

8.3.2. Contract Discrepancy Report (CDR) - a CDR shall be issued when unacceptable performance does not exceed the performance standard minimums, as identified in the Performance Requirement Summary below. A CDR shall also be issued in the event of non-performance, after notification to perform, or when re-performance, (due to an unsatisfactory inspection rating), has not been accomplished within the terms of the performance work statement.

8.4. Performance Assessment.

8.4.1. Random Sampling and periodic Validation. This method requires the COR/QAP to employ a “spot check” style of evaluation based on the Contractor’s schedule and a random sampling of performance per requirement. Periodic validation will be conducted on a scheduled basis and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service after notification by the KO or COR. Exceeding the performance threshold of these performance objectives for any two, or more consecutive or non-consecutive months during a contract period may constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4(a). Contract Terms and Condition – Commercial Items. Inspection/Acceptance.

8.4.2. Customer Complaints. The COR will receive and investigate complaints. The COR will be certify and validate customer complaints. The COR will make final determination of the validity of customer complaint(s) in case of disagreement with the Contractor. Validated customer complaints shall be re-performed after notification by the COR. Failing to meet the performance threshold for performance objective in any one month period may result in a warning or letter of concern from the KO. Failing to meet the performance threshold for performance objective for any two, or more consecutive or non-consecutive months during a contract period may constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52-212-4 (a), Contract Terms and Conditions – Commercial Items, Inspection/Acceptance.

8.4.3. Periodic Progress Meeting. The KO, COR, other government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance. The following issues should be discussed: opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrence in the future. The Contractor shall provide a summation of unsatisfactory inspection and customer complaints and provide insight into any identified trends. Contracting will put the minute in writing, signed by the KO and any other signatures as deemed appropriate, distribute to the functional area and the Contractor and a copy placed in the official contract file. Should the Contractor not concur with the minutes, the contractor shall provide a written notification to the COR identifying areas of non-concurrence for resolution.

8.5. PERFORMANCE REQUIREMENT SUMMARY (PRS)

8.6. APPENDICES

APPENDIX A UH LIST

APPENDIX B COM CHECKLIST (INTERIOR/EXTERIOR)

APPENDIX C TIME ALLOWED FOR COM AND MINOR MAINTENANCE

APPENDIX D SERVICEABLE ITEMS

APPENDIX E STANDARD DEFINITIONS

APPENDIX F MAPS

APPENDIX G CLEANING STANDARDS

APPENDIX H REPORTS / DATA REQUIRED

APPENDIX J STANDARD PAINT SPECIFICATIONS

APPENDIX K LIST OF APPLICABLE PUBLICATIONS AND FORMS

APPENDIX A - UNACCOMPANIED DORMITORY HOUSING LIST

APPENDIX B - CHANGE OF OCCUPANCY MAINTENANCE (COM) CHECKLIST

CHANGE OF OCCUPANCY MAINTENANCE (COM)

Clean the Door (Interior/Exterior)

Repair/Replace Window Screen (If requested by Dorm Manager)

Repair/Replace Blinds/Rod (If requested by Dorm Manager)

Clean Shower Heads

Clean/Wipe Down Bathroom Walls (Water/Soap Stains)

Clean Soap Holders

Clean Bathtub faucet/ shower head and Drains

Clean Sink/drain pipe (Free of Water, Soap, Toothpaste Stains and Hair)

Clean/Mop Floors

Clean Faucets in Bathroom area

Clean/Wipe Down Toilet

Clean Air Vents

Clean Medicine Cabinets

Clean Bathroom Tiles and Wall Surfaces

Clean Light Fixture/Ensure Light works

Recaulk Toilet Base (If requested by Dorm Manager)

Recaulk Sink (If requested by Dorm Manager)

Adjust/Repair/Replace Vanity Door

Recaulk/Repair/Replace Vanity Top

Repair/Replace Towel Rack

Repair/Replace Toilet Paper Holder

Repair/Replace Bathroom Door Stops, Locking Mechanism, Door Jambs, Threshold

Repair/Replace Vanity Sink Stopper

Repair/Replace Exhaust Fan

Repair/Replace Shower Doors/Rod/Curtains

Repair/Replace Showerhead

Repair/Replace Light Fixture

Repair/Replace Medicine Cabinet

Regrout Bath Tiles

Adjust/Repair/Replace Window/Window Glass

Clean Cabinets

Clean Sink/Drain pipe

Clean Refrigerators/Move and Clean Underneath

Clean Microwave Inside/Out

Clean/Mop Floor

Empty/Clean Trash Can (No residue in the bottom)

Clean/Dust Kitchen Cabinets, Pantries and Shelves

Clean Stove Inside/Out

Clean Counter Tops

Clean Light Fixture/Ensure Light works

Clean Air Vents

Wipe Down Walls

Clean Walls (Stains, Finger prints, etc.)

Vacuum/Clean Carpet

Clean Lamp Shades

Remove Cushions from Couch/Sofa and Clean in crevices

Clean Light Fixtures/Ensure lights work

Clean Ceiling Fan Blades (Free of dust, oil, and grime)

Clean Windows, Sills (Inside Only)

Clean/Dust Mini or Vertical Blinds

Remove Cobwebs from Windows, Corners

Clean Closet (Inside/Outside)

Clean Air Vents

Clean/Dust Drawers

Clean Walls (Free of Dust and Dirt)

APPENDIX C - TIME ALLOWED FOR COM AND MINOR REPAIR

The time allowed for Dorm Maintenance shall be computed by using Calendar days (except as noted in para 1.5). Allowable downtime elements are as follows:

An example of total allowable downtime is:

APPENDIX D - SERVICEABLE ITEMS

The following accessories and components, not all inclusive, shall be cleaned, during COM.

INSTALLED EQUIPMENT/APPLIANCES

· Bathroom exhaust fans, all component

· Cook top

· HVAC filter (replace if necessary)

· Return air vents

· Stove vent hood

· Thermostats

· Washers and dryers for BLDG 499

INTERIOR STRUCTURE

Interior work includes every room of the unit (kitchen, bathrooms, bedrooms, living room, and closets)

· Base board

· Bathroom accessories (soap dish, toothbrush holder, towel bars, toilet paper holders, etc.)

· Bathtub and shower units (all types)

· Cabinets and related hardware (hinges, latches, pulls, catches, guides, etc.)

· Carpet installation/cleaning/repair

· Caulking (all applications)

· Ceiling/wall sheet rock and texture

· Ceiling fans and light kits

· Commodes (all components), lavatories, kitchen sinks

· Countertop replacement (all types)

· Cushions from couch/sofa, chairs and vacuum cracks and crevices

· Doors (all components)

· Empty trash cans

· Faucets (components and filter)

· Flanges of commodes

· Floors (all types)

· Furniture upholstery cleaned

· Grout (all applications) and lifetime grout seal

· Light diffusers, fixtures, and pull chains

· Medicine cabinets, metal or wood (mirrors, shelves, etc.)

· Microwave clean inside and out

· Mini-blinds, verticals, drapes, shutters, and all other window coverings

· Move refrigerator/furniture and clean underneath

· Permanent and paper HVAC filters and return Air duct filters

· Plugs, p-traps, strainer baskets

· Pop-up drains and overflows on tubs and lavatories

· Remove all nails, hooks, hangars, stickers, or personal items placed on walls, ceilings, doors, and cabinets

· Shower heads/tub doors, seals, and supporting structure

· Single and double diverter-type faucets

· Swing spouts on single or dual control faucets

· Toilets, sinks and tubs

· Venetian and vertical blinds and vinyl shades

· Vents (all types)

· Walls (all types)

· Window coverings

· Window sills and casings

· Windows and related hardware (pulls, locks, tracks, etc.)

· Any other items associated with units that has been installed, constructed, or approved by the Government.

APPENDIX E - STANDARD DEFINITIONS

A7.1. Change of Occupancy Maintenance (COM). COM is the preparation of a unit for new residents. Change of occupancy maintenance is the repair or replacement of damaged, inferior, or worn, incompatible components, and those that are not aesthetically-pleasing, in order to provide a unit that has all components in good working order, is aesthetically pleasing, has standardized finishes, and is clean. In order to preserve continuous safe, operational, and structural integrity of the unit, the COM program includes every interior components, finish, and accessory, and all installed equipment and appliances.

A7.2. Defective Service. A service output that does not meet the standard of performance or acceptable quality level in the Performance Requirement Summary.

A7.3. Paint. The term “paint” as used herein includes emulsions, enamels, paints, stains, varnishes, and other coatings whether used as a prime, intermediate, or finish coat, but does not include thinners.

A7.4. Contract Officer Representative (COR). A Government person who is responsible for the surveillance of the Contractor performance of the contract.

A7.5. Reimbursable Materials. Items that remain permanently attached or affixed to, and become a part of the facility when work is complete. It does not include in items such as tools, equipment or supplies that are utilized to facilitate the work or were necessary to complete the job.

A7.6. Performance Requirement Summary. Identifies the key service outputs of the contract that will be evaluated by the Government, to ensure performance standards are met by the Contractor.

A7.7. Window Covering. Window coverings include any form of drapery or decorative covering or window dressing including, but not limited to cornices, valances, window treatments, formal custom drapery of any style, sheers, stationary and draw, blinds of any kind, to name but a few.

APPENDIX F - Typical Dormitory Layout

Typical layout for the following dorms:

475 - Room size: 12’- 7” x 11’- 3” 476 - Room size: 12’- 7” x 11’- 3” 477 - Room size: 12’- 7” x 11’- 3” 489 - Room size: 15’ x 13’ 705 - Room size: 22” x 11’- 6” 707 - Room size: 22’ x 7’- 7” 708 - Room size: 21’- 10” x 11’- 9” 717 - Room size: 21’- 10” x 11’- 6” 718 - Room size: 21’- 10” x 11’- 9” 731 - Room size: 22’ x 11’- 6” 732 - Room size: 22’- 9” x 11’- 10” 734 - Room size: 22’x 11’- 6” 746 - Room size: 19’- 6” x 11’- 10” 1351 - Room size: 14’- 8” x 10’- 11” 1352 - Room size: 14’- 8” x 10’- 11” 1348 - Room size: 22’ x 11’- 10” 1349 - Room size: 14’- 8” x 10’- 11” 1365 - Room size: 22’ x 11’ - 10” 1366 - Room size: 22’ x 11’ - 10” 1436 - Room size: 14’- 8” x 11’- 10” 1464 - Room size: 15’- 8” x 13’

(Appendix F continued) Typical Dormitory Layout

1465 - Room size: 12’-3” x 10’-5” 1472 - Room size: 12’-3” x 10’-5”

382 - Room size: 9’-8” x 12’- 11” 383 - Room size: 9’-8” x 12’- 11” 385 - Room size: 9’-8” x 12’- 11” 386 - Room size: 9’-8” x 12’- 11” 712 - Room size: 12’-4” x 12’- 4” 1346 - Room size: 12’-5” x 11’ 1458 - Room size: 12’-5” x 11’ 1462 - Room size: 12’-5” x 11’

736 - Room size: 19’-4” x 23’- 3” 918 - Room size: 21’-4” x 17’- 4” 929 - Room size: 19’-8” x 17’- 4” 499 - Room size: 21’-4” x 17’- 4” 1012 - Room size: 21’-4” x 17’- 4”

APPENDIX G - CLEANING STANDARDS

1. GENERAL.

1.1. COM for Abandoned Unit Cleaning. Abandoned unit(s) are identified as units vacated by occupant(s) without cleaning the unit. Abandoned unit(s) shall require a complete cleaning according to paragraphs 2 and 3, General Cleaning Requirements and Specific Tasks outlined herein.

2. General Cleaning Requirements

2.1. Sweeping and Dusting. Sweeping and dusting shall be accomplished in such a manner as to leave the floors free of dust, dirt, trash, stains, scuff marks, deposits, spillage, and residue. Baseboards, doors, walls, floors, furniture, and equipment shall not be disfigured or scarred. All sweeping and dusting materials shall be used in accordance with the manufacturer’s recommendations and must be oil free and nonflammable.

2.2. Damp and Dry Mopping. Floors shall be damp mopped to remove all dirt, stains, marks and residue. Dry mopping shall include the removal of all excess floor surface water or wet stains caused by soiling of the floor surfaces due to rain or liquids.

2.3. Scrubbing. The Government requires floors to be scrubbed clean in accordance with the manufacturer’s recommendations. Floors shall be left free of all cleaning solutions and dry.

2.4. Metal Cleaning and Polishing. Metal bathroom and kitchen fixtures shall be cleaned and polished to remove soil and residue. The metal shall not be scratched, disfigured or scarred. No water stains shall be left on the fixtures.

2.5. Waxing.

2.5.1. Removal of Wax. Appropriate compounds and detergent products designed for the type of floor to be cleaned shall be used according to the manufacturer’s recommendations. All surfaces shall be left free of wax with no damage to the baseboards, doors or floor. After the wax removal, the floor shall have a dry, clean and uniform appearance with no streaks, swirls or lap marks, especially in the corners, along the shoe molding and baseboards, and behind doors.

2.5.2. Application of New Wax. (This paragraph does not apply to no-wax floors.) The application of excessive amounts of wax shall be avoided, and build-up of wax shall not be permitted. All resilient floors shall be waxed with a liquid self-polishing type wax forming a uniform glossy appearance and shall be left free of scuff, heel marks, and any other stains or discoloration. Plastic-based acrylic wax shall not be used. All excess solution shall be removed from baseboards, kick plates and fixtures. Sufficient wax shall be used to fully protect the floor surfaces and shall reflect a glossy appearance. The finished floor surface shall be glossy, non-skid and have a uniform coating.

3. Specific Tasks.

3.1. Floors. All floor surfaces including, corners, underneath wall extensions, and underneath movable appliances shall be finished, free of dust, dirt, trash, stains, scuffmarks, deposits, spillage, carpet tapes, and residue. Floors shall be cleaned as specified below for each different type of floor surface. All items shall be returned to their proper positions after cleaning.

3.1.1. Resilient Floors. Resilient floor covering includes linoleum, plastic, vinyl, rubber and other resilient composition floor coverings. All excessive floor wax build-up, including baseboards, shall be removed. All resilient floors shall be waxed in accordance with above paragraph 2.5.2.

3.1.2. Metal or Wood Threshold. Metal and wood thresholds shall be left free of dirt, dust and mud deposits along the edge cracks. The surface of the thresholds shall not be damaged.

3.1.3. Baseboards and Kick Plates. The same standards shall apply to all wood and resilient tile baseboards as applied to the applicable floor surface.

3.1.4. Carpet. All stains, smudges, grime and odors shall be removed from carpet. The carpet shall be cleaned according to the manufacturer’s recommendations, by using hot water extraction methods. The carpet area shall be uniform in appearance and be free of stains and discoloration. In excessively dirty spots and high traffic areas an evenly cleaned appearance shall be produced. After the cleaning process has been completed, the carpet shall be vacuumed. A deodorizer and a scotch guard shall be applied after the carpet has been thoroughly cleaned.

3.2. Walls and Ceilings. Wall and ceiling surfaces shall be free of dirt and dust. Baseboards and woodwork shall be free of all marks and dirt. Special emphasis shall be placed on ceilings and walls of kitchen and bathrooms to ensure the removal of all soap film, grease, and smoke stain accumulations. All pencil, crayon marks, smudges, grease, food stains, contact paper, sticky residue and cobwebs shall be removed from, but not limited to, walls, overhead pipes, and surfaces behind and around appliances.

3.3. Lights. All dust, dirt, cobwebs, dead insects, grease, paint stains, and smudges shall be removed from all light fixtures, light globes or covers, chandeliers, fluorescent fixtures (including the tubes), diffusers, wall-mounted lights, globes of incandescent fixtures, ceiling fans, and switch plates. Metal surfaces shall be left free of tarnish and have a uniform polished appearance. All burned-out incandescent, fluorescent, and appliance light bulbs shall be replaced. Each light fixture shall have a working bulb or fluorescent tube.

3.4. Ceiling and Wall Vents. All dust, grease, dirt, and cobwebs shall be removed from, but not limited to, all vents, ceiling mounted air conditioner and heater vents, dryer vents, return air vent grills, and grill slots.

3.5. Windows. The interior and exterior of all window glass surfaces including glass partitions, glass in entrances, glass in doors, glass transoms, glass draft shields, window frames and sills, and screens shall be free of marks, debris, cobwebs, all streaks, dirt, smudges, tape, stick-on, appliqués, and any foreign matter. Windows shall be cleaned such that a uniform appearance on both sides of the glass is presented without damage to the glass or frames. All tracks shall be cleaned to remove all dirt and debris. Window screens shall be cleaned to remove dirt, debris, and cobwebs. After cleaning, all window screens shall be securely fastened. Adjacent trim shall be cleaned.

3.6. Window Covers: Window covers consist of Venetian blinds, mini-blinds, valances, shades, vertical blinds, and drapes. All Venetian blinds, mini-blinds, valances, vertical blinds, and shades shall be free of dust, cobwebs, dirt, and smudges. Cleaning shall be accomplished in accordance with the manufacturer’s recommendations. The panels cleaning shall be accomplished without leaving any residue spots or damaging of the panels.

3.7. Bathrooms.

3.7.1. Mirrors. Mirrors shall be shall be free of smudges, dirt, grease, and marks. Adjacent mirror trim shall be cleaned. Cleaned mirror surface should have a streak-free surface.

3.7.2. Medicine Cabinets. Medicine cabinet shall be cleaned inside and outside.

3.7.3. Cabinets. The bathroom cabinets shall be free of dust, dirt, stains, and marks.

3.7.4. Bathtub, Lavatory, Commodes, and Tank. All foreign matter including streaks, stains, tarnish, lime deposits, soap residue, and mildew shall be removed from the bathtubs, lavatories and commodes. Hard water stains/ring shall be removed from toilet bowl and bathtub without scratching either. All excess water shall be removed and all surfaces shall be dried after cleaning.