W91QVN-19-R-0144-A0001.doc

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

The following items are applicable to this modification:

A0001

a. The purpose of this amendment is to response to question received:

QUESTION 1: What exactly 'BOQ, BEQ' on CLIN 0005 stands for?

RESPONSE 1: BOQ:Bachelor Officers' Quarters BEQ: Bachelor Enlisted Quarters (See Para 2.2. ACRONYMS)

QUESTION 2:Is there a specific specifications/regulations required of the 'HandTowel' as it is not shown on the solicitation as other materials?

RESPONSE 2: See Para 4.2.6.21.

Hand Towel: The towels shall be made from fibrous materials and be interlocked to facilitate dispensing, fit and feed satisfactorily from the dispensing cabinet. The towels shall be free of holes, tears and wrinkles. Edges shall be cleanly cut and not ragged. There shall be no evidence of foreign materials or dirt. The sheet size shall be 23cm long by 23cm wide, 100 sheets per pack.

b. All other terms and conditions of the solicitation remain the same.

SUMMARY OF CHANGES

The following have been modified:

PERFORMANCE WORK STATEMENT (PWS)

CUSTODIAL SERVICE IN

US ARMY GARRISON-DAEGU, CAMP CARROLL, AND BUSAN AREA, AREA IV

1. GENERAL: This is a non-personal services contract to provide custodial service for USAG-Daegu, Camp Carroll, and Busan Area in Area IV. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The work and frequency are defined in the Work Schedule (ATTACHMENT #1-TECHNICAL EXHIBIT #1).

1.1. DESCRIPTION OF SERVICES/INTRODUCTION: The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed. The Contractor shall accomplish all cleaning tasks in accordance with (IAW) the Work Tasks List (ATTACHMENT #1-TECHNICAL EXHIBIT #1) in order to meet the requirements of this PWS. All work performed by the Contractor shall be performed in accordance with all applicable laws, regulations, standards, instructions, and commercial practices in Korea.

1.1.1. The Contractor shall accomplish all cleaning tasks in accordance with (IAW) the Work Schedule (TECHNICAL EXHIBIT 1 – TECHNICAL EXHIBIT #1) in order to meet the requirements of this PWS. The three (3) levels of custodial service for all installation level support facilities include the following:

· Enhanced Service (Schedule A)

· Standard Service (Schedule B)

· Basic Service (Schedule C)

1.1.2. Child care and youth services facilities shall receive Enhanced Service (Schedule A). Fitness centers shall receive Standard Service (Schedule B). For all installation level support facilities that do not fall into Enhanced or Standard Service, they shall be considered Basic Service. All work performed by the Contractor shall be performed in accordance with all applicable laws, regulations, standards, instructions, and commercial practices in Korea

1.2. BACKGROUNDS: This is a non-personal service contract to provide custodial and cleaning services for buildings and family housing quarters located in Camps Henry, George, Walker, SP-47, Carroll, DRMO (A-PO) & Busan area. The Contractor shall perform to the terms and conditions of this contract to complete custodial services provided. This will be an ongoing service that will be provided regularly throughout the period of performance.

1.3. OBJECTIVES: The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable United States Forces Korea (USFK), Korean National, Provincial, Municipal, and Local laws, regulation, and directives to include, but not limited to, the publication in section 6, Related Documents.

1.4. PERIOD OF PERFORMANCE (POP): The Period of Performance is as follows:

Phase-In 1 Jan 20 – 31 Jan 20

Base Year

1 Feb 20 – 31 Dec 20

1st Option Year

1 Jan 21 – 31 Dec 21

2nd Option Year

1 Jan 22 – 31 Dec 22

3rd Option Year

1 Jan 23 – 31 Dec 23

4th Option Year

1 Jan 24 – 31 Dec 24

1.5. GENERAL INFORMATION:

1.5.1. Estimated square footages are established in Building List. Facility drawings of areas cleaned are established in TECHNICAL EXHIBIT #3. The Contractor shall perform custodial services IAW all applicable laws, regulations, Army standards, instructions, and commercial practices. The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

1.5.2. Hours of Operation: The Contractor is responsible for conducting business, between the hours of 08:00 to 17:00 hours, Monday thru Friday in most of the facilities except the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For the buildings listed in work schedule 1 (CDC & CYS), the Contractor is responsible for between the hours of 09:00 to 17:00 hours (Monday thru Friday) and 08:00 to 12:00 hours (Saturday). For the buildings listed in work schedule 5-3 (Daegu Commissary), 1 janitor shall be perform between 06:00 thru 15:00 hours and 2 janitors shall be perform between 08:00 thru 17:00 hours during the business operation days. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

Hours of Operations for DeCA in Area IV is as follows:

NOTE: In some of the facilities, the Contractor shall be required to work Saturday and/or Sundays or both and some or all Federal and Korean holidays. Refer to Work Schedules (Technical Exhibit 1).

1.5.3. Holidays: The Contractor shall perform services even on holidays with some exceptions of 1 January, the day of Lunar New Year and the next day, the day of Chu-Sok and the next day, and 25 December depends on the corresponding facilities’ operation.

Applicable U.S. Federal Holidays are as follows:

· 1 January (New Year’s Day)

· 3rd Monday of January (Dr. King’s Birthday)

· 3rd Monday of February (President’s Day)

· Last Monday of May (Memorial Day)

· 4 July (Independence Day)

· 1st Monday of September (Labor Day)

· 2nd Monday of October (Columbus Day)

· 11 November (Veterans’ Day)

· 4th Thursday of November (Thanksgiving Day)

· 25 December (Christmas Day)

Applicable ROK Legal Holidays are as follows:

· One (1) of Holiday at Lunar New Year and Chu-Sok

1.5.3.1. The Contractor shall provide personnel support within four (4) hours of notification outside the normal hours of operation as required, including holidays, to support the Directorate of Public Works (DPW) mission. Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval from the KO. The Contract Manager shall be available after normal hours to serve as the central point of contact for Contractor operations. Contractor personnel shall not be scheduled for overtime work.

1.5.4. Place of Performance: The work to be performed under this contract will be performed at the locations listed in Building List (TECHNICAL EXHIBIT 2 – APPENDIX A). The requirements work (CLIN X003AA thru X006AE) to be performed under this contract will be performed at all facilities in Area IV by issuance of delivery order or task order.

1.5.5. Work Schedule: The Contractor shall provide the custodial service in accordance with the TE 1 (Work Schedule) and TE 2 (Building List).

1.5.6. Facility Access: The Contractor shall ensure access to all fire detection and suppression systems in case of emergencies or for other Fire Department purposes. The Contractor shall inform the Fire Department point-of-contact (POC), prior to outages that will impact the function of the system, special problems or circumstances, which require Fire Department inspection. The Fire Department will reset alarm systems to operational status.

1.5.7. Traffic Flow: The Contractor shall maintain the free flow of traffic during surfaced area maintenance. The Contractor shall notify the Contracting Officer (KO), in writing, a minimum of fourteen (14) calendar days in advance of any scheduled closure of streets. Emergency road closures shall be coordinated with the Contracting Officer Representative (COR).

1.5.8. Installation Closures: When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall:

1.5.8.1. The Contractor shall reschedule the work to be performed the following day unless the following day is a legal Korean public holiday as listed above, and when routine work is not scheduled for that day; or

1.5.8.2. The Contractor shall reschedule the work on any day that is satisfactory between the COR or the appropriate DPW representative.

1.5.9. Inclement Weather Delay: If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the COR if inclement weather suspends operations within (2) hours. The Contractor shall resume operations with COR approval.

1.5.10. Quality Assurance (QA):

1.5.10.1. The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP) for those tasks listed in the Performance Requirements Summary (PRS). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.10.2. For those tasks listed on the PRS, the COR will follow the methods of surveillance in this contract. The Government personnel will record all surveillance observations. When an observation indicates defective performance, the COR will require CM to initial the observation. Initiating of the observation does not necessarily constitute concurrence with the observation, only acknowledgement that they have been made aware of defective performance.

1.5.10.3. The Government surveillance of tasks not listed in the PRS by methods other than those listed in the PRS may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the COR as a result of surveillance will be IAW the terms of this contract.

1.5.11. Quality Control Plan (QCP):

1.5.11.1. The Contractor shall develop and maintain an effective Quality Control Program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is the means by which the Contractor assures that the work complies with the requirements of the contract.

1.5.11.2. The Contractor shall document its Quality Control Program by preparing a Quality Control Plan (QCP). This Plan shall include, but is not limited to, the following:

1.5.11.2.1. A description of the inspection system to cover all services. Description shall specifies the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, the title and organizational placement of the inspector(s).

1.5.11.2.2. A description of the methods to be used for identifying and preventing defects in the quality of service performed.

1.5.11.2.3. A description of how the records will be kept. Records must document all inspections and corrective or preventive actions taken.

1.5.11.3. A copy of the QCP shall be provided to the Contracting Officer and the COR for review and approval as to acceptability within 14 Days after contract award and shall be updated thereafter as approved changes occur. The Contractor is responsible for all corrections as determined to be necessary by the Government.

1.5.11.4. Changes in the QCP shall be initiated by the Contractor as the need for changes are perceived; changes in the QC Plan may also be initiated by the Government. The Contractor shall provide a copy of proposed changes to the COR within ten (10) working days after the changes have been identified. The changes shall be implemented within five (5) working days after submittal to the COR, unless the COR delays or denies implementation of any required changes.

1.5.11.5. All Quality Control Reports shall be submitted on a monthly basis, no later than 5 working days after the end of each month or as required by COR.

1.5.11.6. Records of inspections shall be kept and made available to the Government throughout the contract performance period and after contract completion until final settlement of any claims under this contract.

1.5.11.7. Inspection System: Written procedures for the inspection system includes the title/name of the individual responsible for the Quality Control Plan and who shall perform the inspections. The location of inspection records and key control logs shall be made available to the Government at all times during the term of the contract.

1.5.11.8. Deficiency Prevention: An inspection form describing the method for identifying and preventing defects in the quality of service performed.

1.5.11.9. Inspection Record: The inspection record shall provide the following information:

· Date, time, and location (building number) of the inspection

· Title and signature block for the person who performed the inspection

· Ratings of acceptable or unacceptable for all work performance inspected

· Areas (room number, section, etc.) found to be deficient and corrective action taken

· Total number of observations and defects

· Type of inspection (100%, random, periodic, etc.)

· Frequency (weekly, monthly, daily, etc.) of inspection

1.5.12. Type of Contract: The Government will award a Requirements type contract with Firm-Fixed Price CLINs.

1.5.13. Contracting Officer’s Representative (COR): The COR monitors all technical aspects of the contract and assists in contract administration. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.5.14. Identification of Contractor Employees: The Contractor’s personnel shall present a neat appearance and be easily recognized as a Contractor. All Contractor personnel shall be identifiable by wearing a clearly visible, readable identification badge and vest with reflective material made of durable material, consisting of the Contractor’s company name, employee’s name in English. These badges shall be consecutively numbered and made accountable by the Contractor.

1.5.15. Contractor Personnel Conduct: The Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring that any Contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove from the job site any employee for reasons of misconduct or security. In accordance with DOD Directive 5500.7-R, “Joint Ethics Regulation”, Contractor employees must avoid being improperly influenced in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/ gratuities, and on non- disclosure of sensitive or classified information. The Contractor shall ensure employee conduct complies with 41U.S. C 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no Contractor employees conduct political related activities or events on the installation.

1.5.15. Contractor Hiring Restrictions: The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct.

1.5.17. Organizational Conflict of Interest (OCI):

1.5.17.1. The Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.), or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO, and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.5.17.2. Business Relations: The Contractor shall successfully integrate and coordinate all activity needed to execute the requirements of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of subcontractors within two (2) days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor and/or subcontractor personnel

1.5.18. Emergency Services: Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor. The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident.

1.5.19. Base Pass:

1.5.19.1. A list of personnel and equipment shall be submitted to the COR for Base Pass and Vehicle Permit processing within ten (10) Calendar days of contract award. All Contractor employees and representatives shall have in their possession a Korean Citizen Identification Card during performance under this contract.

1.5.19.2. The Contractor shall ensure that employees have a current and valid driver’s license before allowing the employee to operate a Contractor-owned vehicle on the base. The Contractor and its employees shall comply with all security requirements imposed by the local installation commander at all times while on the military installation. Any Contractor traffic violations may result in the denial of driving privileges on the installations. A copy of all licenses shall be provided to the COR ten (10) Calendar days after award of contract.

1.5.19.3. All Contractor employees shall abide by all Government installation regulations during performance under this contract.

1.5.19.4. The CM will be authorized escort privileges for people working under this contract and only during hours stated under this contract. If the additional employee require escort privilege to perform contract requirement, the Contractor shall submit the written document to a COR for approval.

1.5.20. Safety/Security:

1.5.20.1. Access and General Protection/Security Policy and Procedures: The Contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA), and local policy. The COR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes.

1.5.20.2. Motor Vehicle Operators: The Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

1.5.20.3. Contractor Vehicle Registration:

1.5.20.3.1. The Contractor shall submit required documents to register Contractor-owned or operated vehicles and trailers operating on the installation within 7 working days after contract award for COR’s review and sponsor’s approval.

1.5.20.3.2. The Contractor shall provide all information required for background checks to meet installation access requirements, to be accomplished by the installation Provost Marshall Office, Director of Emergency Services, or Security Office.

1.5.20.4. Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured. Contractor employees shall not allow any individuals entry into the facilities before or after operational hours.

1.5.20.5. Anti-Terrorism (AT) and Operations Security (OPSEC):

1.5.20.5.1. iWATCH Training: This standard language is for Contractor employees with an area of performance within an Army controlled installation, facility or area. The Contractor and all associated sub-Contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 14 calendar days of contract award and within 14 calendar days of new employees commencing performance with the results reported to the COR not later than 14 days after contract award.

1.5.20.5.2. AT Level I Training: This provision/contract text is for Contractor employees with an area of performance within an Army controlled installation, facility, or area. All Contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 14 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR, if a COR is not assigned within 14 calendar days after completion of training by all employees and subcontractor personnel.

1.5.20.5.3. Access and General Protection/Security Policy and Procedures: This standard language text is for Contractor employees with an area of performance within an Army controlled installation, facility, or area. Contractor and all associated sub-Contractors’ employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by Government representative). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshall Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.5.20.5.4. Emergency Services: The Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries. The Contractor of their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor will, in turn, notify the KO or COR within 30 minutes of the incident. Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor.

1.5.20.5.5. OPSEC Training: Per AR 530-1 Operations Security, the Contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. OPSEC Awareness for Military Members, DoD Employees and Contractors is available at the following website: https://securityawareness.usalearning.gov/opsec/index.htm

1.5.20.5.6. For Contractors Requiring Common Access Card (CAC): Before CAC issuance, the Contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The Contractor employee will be National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The Contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.5.20.6. Installation Access and Control:

1.5.20.6.1. Installation Access: Entry to the installation will require prior coordination with the COR or designated representative, current vehicle registration, proof of vehicle insurance, up-to-date vehicle inspection certification, valid driver’s license for the vehicle driver, copy of the Contractor’s current contract, and picture identification for driver. The Contractor requiring access to the installation will be required to comply with the installation access control policy/procedures.

1.5.20.6.2. Search and Control: Installations across South Korea are controlled access posts. All vehicles and personnel are subject to search and seizure of contraband and/or unauthorized Government property. Contractor-owned vehicles, Contractor employees, and their personal property shall be subject to searches and seizure of contraband and/or unauthorized Government property upon entering or leaving the Installation. The search and seizure provisions of AR 190-16, Physical Security, shall apply to Contractor personnel entering any installation.

1.5.20.7. Safety: The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program.

1.5.20.7.1. Safety Plan: The Contractor shall develop and implement a safety program for its employees. The Contractor shall submit the Safety Plan to the KO for review and acceptance within ten (10) days of commencement of work. Revisions shall be submitted five (5) calendar days prior to the effective date of change.

1.5.20.7.2. Occupational Safety and Health: The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards. The Contractor shall comply with all applicable Federal, State, and local laws, regulations, and directives.

1.5.20.7.3. Accident Investigations, Reports, and Logs: The safety plan shall include a copy of the contractor’s accident investigation reporting format, and logs. Report all accidents as soon as possible but not more than 30 minutes of accident occurrence to the Contracting Officer/COR. The contractor shall thoroughly investigate the accident and submit the findings of the investigation along with appropriate corrective actions to the KO/COR in the accident investigation reporting format as soon as possible but no later than five (5) working days following the accident. Implement corrective actions as soon as reasonably possible. The accident investigation reporting format shall include at a minimum.

· Contract number and contract name/description

· Name of contractor

· Date/Time of accident

· Date report was completed

· Detail description of events that lead to the accident

· Root cause of accident

· Corrective action(s) to prevent recurrence

1.5.20.7.4. The following require immediate accident notification and written accident report:

· A fatality

· A permanent total or permanent partial disability

· The hospitalization of three or more people resulting from a single occurrence

· Property damage of $200.00 or more

1.5.20.7.5. The Contractor shall immediately correct all safety deficiencies upon notification of the deficiencies by the KO/COR/Quality Assurance Representative (QAR), and shall notify the COR of the corrective action to be taken.

1.5.21. Environmental Requirements:

1.5.21.1. Environmental Compliance: The Contractor shall comply with all Federal, State, local, and installation environmental laws, rules, plans, and policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, State and Federal laws, and according to manufactures' recommendations. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the material, to the COR. The Contractor shall provide upon request from the COR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR.

1.5.21.2. Spill Plan: The Contractor shall notify the COR within one (1) hour, if the Contractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification.

1.6. SPECIAL QUALIFICIATIONS: The Contractor shall maintain all required ROK licenses and qualifications for custodial service within the PWS of this contract. The Contractor shall maintain all required licenses throughout the contract period to perform the work specified hereinafter.

1.6.1. Prime Contractor’s License: The Prime Contractor shall possess current and valid Hygiene Management Permission License under Management of Public Health Act (공중위생영업 중 위생관리 용역업 신고증) issued by the ROK Government

1.6.2. Prime Contractor’s Prior Experience: The Prime Contractor shall have a minimum two (2) years of experience in performing same or similar size of custodial service.

1.6.3. Contract Manager (CM): The Contractor shall provide a full-time a Contract Manager who is responsible for the performance of the work. The Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The CM shall be available at job site between 0800 - 1700 hours, Monday through Friday except Korean holidays or when the Government facility is closed for administrative reasons.

1.6.3.1. The CM shall have two (2) years of experience as a CM in performing the same or similar size of custodial service.

1.6.3.2. The CM shall have a current and valid Annual hygiene Training Certificate (정기위생교육필증) issued by Korean Facility Hygiene Management Association (한국건물 위생관리협회). The CM shall provide a copy of current and valid training certificate to the COR yearly.

1.6.3.3. The CM shall be able to read, write, speak, and understand English at a level that will enable them to perform all assigned duties.

1.6.3.4. The CM shall fully understand the requirements of this contract and shall report to the COR any problems encountered in any of the facilities covered by this contract. The CM shall demonstrate adequate knowledge of equipment, tools and techniques, and shall be able to recognize situation or circumstance under defined in this PWS that may be hazardous to the facilities or to personnel. Immediately upon recognition of such situation and/or circumstances, the CM shall notify the COR.

1.6.4. Post Award Conference/Performance Evaluation Meetings:

1.6.4.1. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The COR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Contract Manager and the COR. The written minutes will be distributed within five (5) workdays after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the COR within two (2) calendar days following receipt of the minutes.

1.6.4.2. Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

1.6.5. MANAGEMENT PLAN: The contractor shall provide a Management Plan that demonstrates a clear understanding of manpower requirements by identifying the required number of personnel by labor category and building to perform this contract requirements. Additionally, the Management Plan shall include an organizational chart that identifies personnel and configuration of custodial services teams, which clearly demonstrates the capability to manage and perform in accordance with this Performance Work Statement.

2. DEFINITIONS AND ACRONYM:

2.1. DEFINITIOINS:

2.1.1. Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2. Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.3. Contracting Officer’s Representative (COR): An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. Deliverable: Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. Hazardous Material (HM): Any material that is capable of posing an unreasonable risk to health, safety, or environment if improperly handled, stored, issued, transported, labeled, or disposed because it displays a characteristics listed in Table 5-1, or listed in Appendix B, Table B-4 of USFK Regulation 201-1.

2.1.7. Hazardous Waste (HW): A discarded material that may be solid, semi-solid, liquid or contained gas and either exhibits a characteristic of hazardous waste defined in Appendix B-1, or listed as a hazardous waste in Tables B-1 through B-4.

2.1.8. HWAP: Hazardous Waste Accumulation Point (HWAP) is a shop, site, or other work center where hazardous wastes are accumulated until removed to a Hazardous Waste Storage Area (HWSA).

2.1.9. HWSA: Hazardous Waste Storage Area (HWSA) is a location where hazardous waste is collected prior to shipment for treatment or disposal.

2.1.10. Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal. The prime Contractor is responsible for performance of all subcontractors.

2.1.11. Physical Security: Actions that prevent the loss or damage of Government property.

2.1.12. Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.13. Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.14. Quality Control: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.15. Subcontractor: One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

2.1.16. Work Day: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.17. Work Week: Is defined as Monday through Friday, unless specified otherwise.

2.1.18. Loss of Government Property. Unintended, unforeseen or accidental loss, damage, or destruction of Government property that reduces the Government’s expected economic benefits of the property. Loss of Government property does not include occurrences such as purposeful destructive testing, obsolescence, normal wear and tear, or manufacturing defects. Loss of Government property includes, but is not limited to:—

(1) Items that cannot be found after a reasonable search;

(2) Theft:

(3) Damage resulting in unexpected harm to property requiring repair to restore the item to usable condition; or

(4) Destruction resulting from incidents that render the item useless for its intended purpose or beyond economical repair.

2.1.19. Material: Property that may be consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item. Material does not include equipment, special tooling, and special test equipment or real property.

2.1.20. Non-Personal Services: The personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non personal service contracts are authorized by the Government in accordance with FAR 37.012, under general contracting authority, and do not require specific statutory authorization.

2.1.21. Property: All tangible property, both real and personal.

2.1.22. Property Administrator: An authorized representative of the KO appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

2.1.23. Property Records: Records created and maintained by the Contractor in support of its stewardship responsibilities for the management of Government property.

2.1.24. Provide: To furnish, as in Government-furnished property, or to acquire, as in Contractor-acquired property.

2.1.25. Unit Acquisition Cost means— (1) For Government-furnished property, the dollar value assigned by the Government and identified in the contract; and (2) For Contractor-acquired property, the cost derived from the Contractor’s records that reflect consistently applied generally accepted accounting principles.

2.1.26. Wide Area Work Flow (WAWF): A secure web based system for electronic invoicing, receipt, and acceptance. WAWF allows Government vendors to submit and track invoices and receipt/acceptance documents over the web and allows Government personnel to process those invoices in a real-time, paperless environment.

2.1.27. Acceptable Quality Level (AQL): The AQL is the maximum percent defective (or the number of defects per hundred units) for the purposes of sampling inspection can be considered satisfactory.

2.1.28. Ashes: The residue from burned wood, coal, coke, and other combustible material.

2.1.29. Carpet Care: Cleaning and maintenance to keep carpet reasonably free of all stains, soil, and dirt. Methods used for carpet care are vacuum cleaners and carpet shampooers.

2.1.30. Child, Youth and School Services (CYS): Overarching naming convention for Child Development Center (CDC), Youth Activity Center, and School Age Services (SAS). CYS is used when referencing all programs.

2.1.31. Cleaning: Removing stains, soil, and dirt; accomplished by chemical or mechanical means.

2.1.32. Contract Administrator (CA): The official Government representative delegated authority by the KO to administer a contract. This individual, normally working in an appropriate contracting or procurement career field, advises on all technical contractual matters.

2.1.33. Contract Discrepancy: A failure of the Contractor to perform IAW contract requirements and specifications, e.g., a failure of the Contractor to provide, or provide on time, the required contract products or services; or it may result because delivered products or services do not meet specific contract requirements.

2.1.34. Contract Discrepancy Report (CDR): A report used to document other than satisfactory Contractor performance. The CDR requires the Contractor to explain, in writing, why performance is other than satisfactory; how performance shall be returned to satisfactory levels; and how recurrence of the problem shall be prevented in the future.

2.1.35. Equipment: A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article, when put into use. Equipment does not include material, real property, special test equipment or special tooling.

2.1.36. Government-Furnished Property (GFP): Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

2.1.37. Government Property: All property owned or leased by the Government. Government property includes both Government-furnished property and Government purchased Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

2.1.38. Hard Surface Floor Care: Hard surface floor care includes, but is not limited to tile, vinyl, rubber tile, mosaic tile, quarry tile, ceramic tile, marble, concrete, terrazzo, and linoleum. Floor care includes, but is not limited to dust mopping, wet mopping, scrubbing, stripping, waxing, re-finishing, or sealing.

2.1.39. Hazardous Material: Any item or chemical, which is a “health hazard”, or “physical hazard”, as reflected in Federal Standard (FED-STD) 313 Material Safety Data and Disposal Data for Hazardous Materials Furnished to Government Activities, defined in OSHA 29 CFR 1910, and pursuant to FAR 23.301 (Hazardous Materials) Definition. It also includes any other material designated by a Government COR/technical representative as potentially hazardous and requiring safety controls (e.g., pesticides, fertilizers).

2.1.40. Lavatories, Latrines, or Bathrooms: Commodes, urinals, wash basins, bathtubs, shower stalls, sinks, and shower curtains.

2.1.41. Loss of Government Property: Unintended, unforeseen or accidental loss, damage, or destruction of Government property that reduces the Government’s expected economic benefits of the property. Loss of Government property does not include occurrences such as purposeful destructive testing, obsolescence, normal wear and tear, or manufacturing defects. Loss of Government property includes, but is not limited to:

· Items that cannot be found after a reasonable search,

· Theft

· Damage resulting in unexpected harm to property requiring repair to restore the item to usable condition, or

· Destruction resulting from incidents that render the item useless for its intended purpose or beyond economical repair

2.1.42. Lot: A collection of service outputs from which a sample is to be drawn and inspected to determine conformance with the standard. This definition applies to the Performance Requirements Summary (PRS), not the word "lot" in Section B of the contract.

2.1.43. Lot Size: The number of service outputs in a lot. This definition applies to the PRS, not the words "lot size" in Section B of the contract.

2.1.44. Material: Property that is consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item. Material does not include equipment, special tooling, and special test equipment or real property.

2.1.45. Non-Combustible Material: Material that doesn’t burn at ordinary temperatures.

2.1.46. Non-Personal Services: The personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government IAW FAR 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.47. Performance Requirements Summary (PRS): Identifies the key service outputs of the contract that will be evaluated by the Government to ensure contract performance standards are met by the Contractor (other services may also be inspected under the authority of the Inspection of Service Clause).

2.1.48. Physical Security: Actions that prevent the loss or damage of Government property.

2.1.49. Property: All tangible property, both real and personal.

2.1.50. Provide: To furnish, as in Government-furnished property, or to acquire, as in Contractor-acquired property.

2.1.51. Public Traffic Areas: Lobbies, hallways, corridors, stairwells, meeting rooms, and lavatories.

2.1.52. Quality Assurance (QA): Verification that services being performed by the Contractor are IAW acceptable standards.

2.1.53. Quality Assurance Evaluator (QAE): A Government representative responsible for performing surveillance and inspection of Contractor performance.

2.1.54. Quality Control: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.55. Random Number Table: A table of numbers arranged in random fashion; a table used to select random samples.

2.1.56. Random Sample: A sampling method whereby each service output in a lot has an equal chance of being selected.

2.1.57. Random Sampling: A method for looking at a few individual items in a lot to measure the quality of that lot against a standard.

2.1.58. Real Property: DOD Lands, buildings, structures, utility systems, improvements, and appurtenances, thereto that includes equipment attached to and made part of buildings and structures, but not movable equipment. See Federal Management Regulation 102-71.20 (41 CFR 102-71.20).

2.1.59. Regulated Medical Waste: Waste not specifically excluded from the restrictions of Federal regulations and which meets the criteria listed in 40 CFR 259.

2.1.60. Sensitive Property: Property potentially dangerous to the public safety or security if stolen, lost, or misplaced, or that shall be subject to exceptional physical security, protection, control, and accountability. Examples include weapons, ammunition, explosives, controlled substances, radioactive materials, hazardous materials or wastes, or precious metals.

2.1.61. Service/Maintain: These words are interchangeable.

2.1.62. Spray Buffing: Procedure to apply a light coat of wax to maintain the waxed floor after removing minor scratches and scuff marks.

2.1.63. Spot Cleaning: Cleaning small areas of carpet by vacuuming, hot water extraction, or shampooing due to accumulation of dirt or soil on heavy traffic patterns or due to leaks or spillage on small areas of floor surface. Spot cleaning is also removal of spots from walls, ceilings, floors, and furniture surfaces.

2.1.64. Standard: A measure of comparison; an acceptability criterion; a benchmark or yardstick against which a service will be measured.

2.1.65. Stairwell Cleaning: Cleaning of all stairwells in any building. This process includes steps, landing, walls, and handrails.

2.1.66. Street Wastes:…