C10_W91QVN-18-D-0014.pdf

SEE ADDENDUM

(No Collect Calls)

W91QVN-18-R-0003 06-Dec-2017

b. TELEPHONE NUMBER

02-7914-3287

8. OFFER DUE DATE/LOCAL TIME

01:00 PM 18 Jan 2018

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

X

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.02-516-4141 / 010-2102-3067

W91QVN9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

W91QVN18D0014 10-Apr-2018

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

MS. KIM, KUM-OK

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

0011059451

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

MS. CHONG, HYON-SUK / CONTRACTING OFFICER

KRW934,642,302.00

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS: SEE SCHEDULE

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE 824EF FACILITY

OFFEROR CODE

411TH CONTRACTING SUPPORT BRIGADE, KOREA

RCC YONGSAN, UNIT #15289

APO AP 96205-5289

UNITED STATES OF AMERICA (THE)

MAEK POONG CO., LTD

KITAE SON

9-22 SINBANPO-RO 45-GIL, SEOCHO-GU

SEOUL 06532

KOREA (THE REPUBLIC OF)

AFAS-K, 8TH ARMY G8

ATTN: ACCOUNTS PAYABLE BRANCH

UNIT# 15236

APO AP 96205-5236

UNITED STATES OF AMERICA (THE)

18a. PAYMENT WILL BE MADE BY CODE W56GBU

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

W91QVNCODE15. DELIVER TO CODE W582LG 16. ADMINISTERED BY

Net 30 Days

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

411TH CSB, KOREA - SERVICE TEAM

POC: MS. KIM, KUM-OK

TEL: 02-7914-3287

KUMOK.KIM2.LN@MAIL.MIL

APO AP 96205-5289

UNITED STATES OF AMERICA (THE)

W6B0 USA GARRISON YONGSAN

W6B0 USA GARRISON YONGSAN

DPW, UNIT 15333

APO AP 96205-0177

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$18,000,000

NAICS:

561720

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

X

EMAIL: hyonsuk.chong1.ln@mail.mil

02-7914-6554TEL:

31c. DATE SIGNED

10-Apr-2018

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF97

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W91QVN18D0014

Section SF 1449 - CONTINUATION SHEET

PERFORMANCE WORK STATEMENT

CUSTODIAL SERVICES FOR USAG YONGSAN

PART 1 GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract to provide custodial services to various buildings and activities located on USAG-Yongsan, FED, Command Post TANGO, K-16, Pankyo, Camp Yongin, and Incheon International Airport Cargo Terminal in Korea. The goal is to support mission accomplishment by providing a clean, healthy environment for occupants, users, and visitors to facilities identified to receive custodial services under this contract. To meet this goal, close coordination is required between the Contractor and Contracting Officer’s Representative (COR) to provide Custodial Services while minimizing disruptions to operations within the facilities and meeting security requirements. Current listings of facilities and schedules for tasks performed are in Attachments 1 (Building List), 2 (Work Schedule) and Attachment 3 (Floor Plan).

1.1. Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform custodial services as defined in this Performance Work Statement (PWS) Part 5, except for those items specified as Government Furnished Property and services. The Contractor shall perform to the standards in this contract.

1.2. Background: Custodial services are required on every Army Installation. This PWS outlines the current requirements at Area II.

1.3. Objectives: Attachment 1 Building List, identifies which buildings and areas belong to each schedule, the square footage of the building and areas, any special security considerations, and any constraints as to when during the day or week scheduled services can be performed to the building and area. Attachment 2 Work schedule, identifies tasks and frequencies for each schedule.

1.4. Scope: The Contractor shall perform custodial services to the standards in this contract and in a manner that will maintain a satisfactory facility condition and present a clean, neat, and professional appearance. Services include but are not limited to cleaning rest rooms, remove trash, sweeping, moping, vacuum, spot clean, dusting, cleaning glass, cleaning food service areas, cleaning walls, and cleaning furniture.

1.5. Period of Performance: The period of performance shall be for one (1) Base Year of 12 months including phase-in (one month) and two (2) 12 month option years. The Period of Performance reads as follows:

Phase-In: 1 Apr 18 – 30 Apr 18 Base Year: 1 May 18 – 31 Mar 19 1st Option Year: 1 Apr 19 – 31 Mar 20 2nd Option Year: 1 Apr 20 – 31 Mar 21

1.6. General Information:

1.6.1. ROK Legal Holidays: The Contractor shall submit to the Contracting Officer’s Representative (COR) an alternate schedule for non-daily tasks of those buildings that will be affected by ROK legal holidays not later than ten

(10) work days prior to the holiday. The schedule shall include dates for make-up of all buildings affected by the holiday.

1 and 2 January (New Year) 31 December, 1 and 2 January on the Lunar Calendar (Lunar New Year) 1 March (Independence Movement Day) 1 May (Labor Day) 5 May (Children's Day) 8 April on the Lunar calendar (Buddha's Birthday)

6 June (Memorial Day) 15 August (Liberation Day) 14, l5 and 16 August on the Lunar Calendar (Chu-Suk) 3 October (National Foundation Day) 9 October (Hangul Day) 25 December (Christmas Day)

1.6.2. Hours of Operation: The Contractor is responsible for providing routine services between the hours of 0700 hrs and 1600 hrs Monday through Friday except ROK legal holidays, facilities with special working hours or days as described in Attachment 1 or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.6.3. The quantity of CLIN X001 thru X027 is estimate and the total quantity of task orders during the life of the contract may be unexpectedly lower than contracted quantity due to Yongsan Relocation Program.

1.6.4. Schedule of Work

1.6.4.1. The Contractor shall develop a work schedule identifying all contract work and locations within fifteen (15) calendar days from the beginning of Phase-In Period. The Contractor’s schedule shall include all items of work required by these specifications. It shall set forth the item of work, locations, and the time of beginning and completion. Any changes in the work schedule during the performance shall be coordinated with COR.

1.6.4.2. In the event that weather or other conditions, over which the Contractor has no control, prevent the Contractor from completing an item of work as required by these specifications, the Contractor shall notify the COR of such conditions as soon as they arise. The Contractor shall not be paid for work not rendered due to any inclement weather or other conditions.

1.6.4.3. The Contractor shall notify the COR of any delay in completing any item of work as stated above.

1.6.5. Place of Performance: The routine work (CLIN X001 thru X011) to be performed under this contract will be performed at serviced areas indicated in Attachment 1, see Attachment 3 Floor Plans. The Contractor shall submit a work schedule for COR approval within fifteen (15) calendar days from the beginning of Phase-In Period.

Schedule shall outline tasks to be performed by specific building and identify the working day for the task to be accomplished. The requirement work (CLIN X012 thru X027) to be performed under this contract will be performed at all facilities in Area II by issuance of delivery order or task order.

1.6.6. Quality Control Plan (QCP): The Contractor shall develop and maintain an effective QCP to ensure services are performed in accordance with (IAW) this PWS. The QCP must be forwarded to and accepted by the KO and COR. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of deficiencies. The Contractor’s QCP is the means by which the Contractor assures that the work complies with the requirement of the contract. An electronic copy of a comprehensive written QCP shall be submitted to the Contracting Officer (KO) and COR within 15 calendar days from the beginning of Phase-In Period. After acceptance of the QCP, the Contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the QCP.

1.6.6.1. The QCP shall include but is not limited to the following:

1.6.6.1.1. The name of the Contract Manager and Quality Inspector.

1.6.6.1.2. An inspection system covering all the services listed on the Performance Requirements Summary. The inspection plan shall specify the areas to be inspected on both a scheduled or unscheduled basis, the performance standard, inspection frequency, and the individual who will perform the inspection.

1.6.6.1.3. The method(s) for identifying and preventing defects in the quality of service performed before the level of performance becomes unacceptable.

1.6.6.1.4. On site records of all inspections conducted by the Contractor and necessary corrective action taken. This documentation shall be made available to the KO and/or COR during the term of the contract.

1.6.6.1.5. Training plan for newly hired employees.

1.6.7. Management Plan: The Contractor shall provide a Management Plan that demonstrates a clear understanding of manpower requirements by identifying the required number of personnel by labor category and location to perform the solicitation requirements. Additionally, the Contractor shall submit an organizational chart that identifies personnel and configuration of custodial services teams of adequate size and qualifications, which reflects the capability to manage and perform in accordance with PWS and Attachment 1 through 3 of this solicitation requirements.

1.6.8. Type of Contract: The Government will award a Requirements with Firm Fixed Price CLINs.

1.6.9. Special Qualifications:

1.6.9.1. The Prime Contractor shall possess valid Hygiene management permission license under issued by the Republic of Korea (ROK) Government.

1.6.9.2. Prime Contractor's Prior Experience: The Prime Contractor shall have at least two (2) years of experience in performing Custodial services.

1.6.10. Post Award Conference and Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The COR will meet periodically with the contractor to review the Contractor's performance. At these meetings, the COR will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues.

1.7. Contracting Officer’s Representative (COR): Use of the COR Management System Tool (CORT Tool which is located inside Wide Area Work Flow https://wawf.eb.mil) for nomination, tracking, documentation, and management of CORs. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: Assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order Personnel Management.

1.8. Personnel. Contractor personnel shall act in a professional manner (Professionalism implies the proper handling of oneself in the workplace, adhering to regulations and policies, doing the job diligently and conscientiously, fulfilling duties to the best of ability, punctuality, time management and maintaining a certain businesslike attitude and demeanor, holding oneself to the highest possible standards of character and behavior proper to the field of employment, and presenting a neat, clean appearance; Company uniforms recommended). The Government reserves the right to request replacement of any Contractor employee.

1.8.1. Key Personnel: The following personnel are considered key personnel by the Government:

1.8.2. The Contractor shall provide a Contract Manager (CM) who shall be responsible for the performance of the work, and a Quality Control Manager (QCM) for managing QC. The Contractor shall submitted resume when replacement of Key Personnel is necessary, nomination shall be in writing to the KO and COR at least 10 calendar days prior to a planned replacement, or within 24 hours of an unplanned replacement. Qualifications for all key personnel are listed below.

1.8.3. Contract Manager (CM): CM shall have full authority to act for the Contractor on the installation at all times during the performance of the work in order to comply with all requirements of this contract. The CM shall have at least one (1) year of satisfactory experience as a CM in performing the custodial services. The CM shall have an adequate knowledge of the proper procedure for using chemicals, safety procedures, tools, and equipment necessary to complete assigned tasks. The CM shall be available during normal duty hours within one (1) hour of notification to meet on the installation with the COR to discuss problem areas except Korean holidays, or when the Government facility is closed for federal holidays or administrative reasons. The CM must be able to read, write, speak and understand English. The CM shall have a current and valid Annual Hygiene Training Certificate issued by Korean Facility Hygiene Management Association.

1.8.4. Quality Control Manager (QCM): The QCM shall have at least two (2) years of experience as a QCM in performing the same or similar size of custodial service. The QCM shall have an adequate knowledge of the proper procedure for using chemicals, safety procedures, tools, and equipment necessary to complete assigned tasks. The contractor shall provide QCM's resume within 15 calendar days from the beginning date of Phase -In to the Contracting Officer for review and approval.

1.8.5. Identification of Contractor Employees: Contractor personnel shall be easily recognized. This shall be accomplished by wearing appropriate uniforms and displaying identification badges that contain the company name, employee photo and employee’s name in English. Such uniforms or badges shall be furnished and controlled by the Contractor. All of the Contractor’s employees shall be required to wear uniforms or display identification badges at all times during the performance of work under this contract.

1.8.6. Key Control. The Contractor shall establish and implement methods of making sure all keys and combinations issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The Contractor shall not duplicate any keys issued by the Government. The Contractor shall immediately report lost or duplicated keys to the Government. In the event keys are lost or duplicated, the Contractor may be required, upon written direction of the Contracting Officer, to re-key or replace the affected lock or locks without additional cost to the government (Note: master keys may affect multiple locks and keys on a system). The Government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the Contractor’s invoice.

1.8.7. Training Plan for Personnel. The Contractor shall provide each employee hired under this contract with adequate training to competently perform the work as defined in the technical specification. As minimum, each employee performing or supervising routine work shall attend training in accordance with the following schedule within the first 2 weeks after such employee has initially performed such work.

Content of Training Attendance required for Minimum length of presentation

Cleaning Chemicals All employees 40 minutes

Cleaning equipment and tools All employee 60 minutes

Care of carpet floors All employee 30 minutes

Care of non-carpet floors All employee 40 minutes

Restroom Care All employee 30 minutes

1.8.8. The Contractor shall maintain a training record for each employee. The training record shall show, as a minimum, the employee’s name, date of employment, and the type and date of each training class attended. Such records shall be made available to the COR upon request.

1.8.9. Contractor Personnel Conduct: The Contractor personnel shall observe and obey all U.S, U.S. Army, and U.

S. Army installation laws and regulations while working on U.S Army installations. The Contractor personnel shall not wear any military uniforms (U.S or ROK), and shall not wear any clothing that has or depicts derogatory messages to other personnel, U.S. Government, and U.S. Army.

1.8.9.1. The Contractor personnel shall not engage in any type of altercation or violent activities with U.S and other personnel. Any personnel in violation of this paragraph shall be promptly removed from the installation under the Military Police escort if applicable, and shall not be permitted to access the U.S Army installations until the matter is resolved and re-entrance is permitted by the servicing COR.

1.8.9.2. Contractor personnel conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance.

1.8.9.3. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance.

1.8.9.4. The Contractor is responsible for ensuring that any contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner.

1.8.9.5. The Contractor shall remove from the job site any employee for reasons of misconduct or security. In accordance with DOD Directive 5500.7-R, “Joint Ethics Regulation”, Contractor employees must avoid improperly influenced in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/ gratuities, and on non-disclosure of sensitive or classified information. The Contractor shall ensure employee conduct complies with 41 U.S. C 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no contractor employees conduct political related activities or events on the U.S. Army installation.

1.9. Phase In/Phase Out: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have key personnel on board, during the one (1) month phase in / phase out periods. The Contractor shall provide a Phase-In plan that clearly demonstrate how the Contractor will prepare for 100% full performance in accordance with the PWS and transition. The Contractor shall include all general and administrative (G&A) functions and pre-hiring activities normally accomplished by contractor prior to physical phase-in performance. The Contractor shall describe in detail how the contractor will provide required personnel to perform the tasks in accordance with the PWS and milestone driven schedule of key events and procedures needed to assure readiness and 100% full performance under the contract by the end of the one (1) month phase-in period.

The approach must be designed to ensure successful transition to full performance of work by the conclusion of the phase in period.

Task Description Days to comply once

Phase-In is started

Phase-In meeting with incumbent contractor 30 days 1 - 30 Apr

Base access paperwork 7 days 1 - 7 Apr

Material with MSDS & Equipment List 21 days 1 - 21 Apr

Quality Control Plan 15 days 1 - 15 Apr work schedule 15 days 1 - 15 Apr

QCM Resume 15 days 1 - 15 Apr

AT Level I Training Certificate 14 days 1 - 14 Apr

Provide update to KO/COR on timeline concerns/issues Weekly

Work Schedule 10 days 1 - 10 Apr iWATCH Training Result Report 30 days 1 - 30 Apr

1.10. Antiterrorism and Operations Security:

1.10.1. AT Level I Training: This provision/contract text is for contractor employees with an area of performance within an Army controlled installation, facility, or area. All contractor employees to include subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 14 calendar days from the beginning of Phase-In Period or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the KO.

1.10.2. Access and General Protection/Security Policy and Procedures: This standard language text is for contractor employees with an area of performance within an Army controlled installation, facility, or area. Contractor and all associated sub-contractors’ employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshall Office, Director of Emergency Services, or Security Office.

Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.10.3. iWATCH Training: This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training result shall be reported to the COR within 30 calendar days from the beginning of Phase-In Period and the training for new employees commencing performance shall be reported to the COR when the contractor submit the post pass request for new employees.

1.11. Emergency Services:

1.11.1. The Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries.

The Contractor of their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor will, in turn, notify the KO or COR within 30 minutes of the incident.

1.11.2. Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor.

1.12. Quality Assurance.

1.12.1. The government will periodically inspect and evaluate the Contractor’s performance in accordance with the Quality Assurance Surveillance Plan (QASP) and Performance Requirements Summary (PRS), Attachment 4, for those tasks listed in the performance requirements summary. The Government will monitor the Contractor’s performance through periodic surveillance, scheduled inspections and use of customer complaint. Except as otherwise noted in this clause, the Government may allow the Contractor to correct deficient services (For example the services not performed or performed unsatisfactorily) in accordance with the terms of FAR Clause 52.212-4(a), Inspection/Acceptance. The Government may require repair or replacement of nonconforming supplies or re-performance of nonconforming services at no increase in contract price. If repair/replacement or re-performance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights (1) within a reasonable time after the defect was discovered or should have been discovered; and

(2) before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

1.12.2. The Government’s primary concern is the overall appearance of the facility or building maintenance. To this end, the Government prefers timely re-performance of defective work as a remedy for defective performance over the remedy of taking deductions from the contract price for defective work. The purpose of the preceding paragraph is to ensure that the Contractor performs in accordance with the schedule it provides, and communicates deviations to the COR immediately. The Government requires the Contractor to comply strictly with the Contractor’s schedule in order to minimize the burden of inspection and to maximize the Contractor’s opportunity for timely re-performance of defective work. The preceding paragraph is also intended to ensure that re- performance work is done as soon after the initial work was completed to ensure uniformity in the appearance of floor maintenance.

1.12.3. When the Contractor cannot complete a cleaning service during base exercises, the Contractor shall report, in writing, the reason for failure to complete the cleaning services to facility or building manager and COR. The report shall identify type of interference and building location.

1.12.4. Customer Complaint: The Contractor shall take corrective action in response of customer’s validated complaint by the COR within one (1) working day after COR notification. If not, the Contractor shall submit corrective action plan to the COR with reason on action delay and expected corrective action date within one (1) working day after COR notification.

1.13. Safety

1.13.1. Safety Requirements: The contractor shall insure that safety precautions are taken during the performance of this contract to protect the lives of contractor personnel, the property of the U.S. Government, the Republic of Korea, as well as the private individuals and firms who may be exposed to or endangered by the contractor’s actions to maintain minimal accidents/incident, zero loss of life and minimal damage to property. The contractor shall submit safety plan to the COR for review not later than 14 calendar days after contract award. The safety plan shall clearly describe the Contractor’s Safety training, safety method, and practices such as standardized procedures to monitor performance, identify discrepancies, and take corrective action to prevent re-occurrence of any safety issue. The safety plan shall be confirmed and accepted by COR within 5 working days if there is any changes after award. The safety plan shall comply with EM 385-1-1, the US Army Corps of Engineers Safety and Health Requirements Manual and the Korean Occupational Safety and Health Act (KOSHA).

1.13.2. Accident investigations, reports, and logs: The safety plan shall include a copy of the contractor’s accident investigation reporting format, and logs. Report all accidents as soon as possible but not more than 30 minutes of accident occurrence to the Contracting Officer/Representative (KO/COR). The contractor shall thoroughly investigate the accident and submit the findings of the investigation along with appropriate corrective actions to the KO/COR in the accident investigation reporting format as soon as possible but no later than five (5) working days following the accident. Implement corrective actions as soon as reasonably possible. The accident investigation reporting format shall include at a minimum.

(1) Contract number and contract name/description

(2) Name of contractor

(3) Date/Time of accident

(4) Date report was completed.

(5) Detail description of events that lead to the accident

(6) Root cause of accident

(7) Corrective action(s) to prevent recurrence.

1.13.3. The following require immediate accident notification and written accident report

(1) A fatality

(2) A permanent total or permanent partial disability

(3) The hospitalization of three or more people resulting from a single occurrence.

(4) Property damage of $200 or more

1.13.4. The Contractor shall immediately correct all safety deficiencies upon notification of the deficiencies by the COR/Quality Assurance Representative (QAR), and shall notify the COR of the corrective action to be taken.

PART 2

DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

2 DEFINITIONS AND ACRONYMS

2.1. Acceptable Quality Level (AQL): The AQL is the maximum percent defective (or the number of defects per hundred units) that, for purposes of sampling inspection can be considered satisfactory.

2.1.1. Carpet Care: Cleaning and maintenance to keep carpet reasonably free of all stains, soil, and dirt. Methods used for carpet care are vacuum cleaners and carpet shampooers.

2.1.2. Cleaning: Removing stains, soil, and dirt. May be accomplished by chemical or mechanical means.

2.1.3. Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.4. Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.5. Contracting Officer’s Representative (COR): An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.6. Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.7. Deliverable: Anything that can be physically or electronically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.8. Equipment: A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article when put into use. Equipment does not include material, real property, special test equipment or special tooling.

2.1.9. Government Furnished Property: Property in the possession of, or directly acquired by, the Government and subsequently furnished to the contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

2.1.10. Government Property: All property owned or leased by the Government. Government property includes both Government-furnished property and contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

2.1.11. Hard Surface Floor Care: Hard surface floor care includes, but is not limited to asphalt, tile, vinyl, rubber tile, mosaic tile, quarry tile, ceramic tile, marble, concrete, terrazzo, and linoleum. Floor care includes, but is not limited to dust mopping, wet mopping, scrubbing, stripping, waxing, re-finishing, or sealing.

2.1.12. Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal. The prime contractor is responsible for performance of all subcontractors.

2.1.13. Lavatories/Latrines/Bathrooms: Commodes, urinals, wash basins, bathtubs, shower stalls, sinks, wall-mounted soap dispensers, and shower curtains.

2.1.14. Loss of Government Property: Unintended, unforeseen or accidental loss, damage, or destruction of Government property that reduces the Government’s expected economic benefits of the property. Loss of Government property does not include occurrences such as purposeful destructive testing, obsolescence, normal wear and tear, or manufacturing defects. Loss of Government property includes, but is not limited to:

(1) Items that cannot be found after a reasonable search;

(2) Theft:

(3) Damage resulting in unexpected harm to property requiring repair to restore the item to usable condition; or

(4) Destruction resulting from incidents that render the item useless for its intended purpose or beyond economical repair.

2.1.15. Material: Property that may be consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item.

Material does not include equipment, special tooling, and special test equipment or real property.

2.1.16. Performance Requirements Summary: Identifies the key service outputs of the contract that will be evaluated by the Government to assure contract performance standards are met by the Contractor.

2.1.17. Physical Security: Actions that prevent the loss or damage of Government property.

2.1.18. Property: All tangible property, both real and personal.

2.1.19. Provide: To furnish, as in Government-furnished property, or to acquire, as in contractor-acquired property

2.1.20. Common Area: The only areas below will be considered common areas for custodial contract services.

2.1.20.1. Hallways: The space between permanent walls, primary purpose of which is to allow occupants to travel between other spaces within building.

2.1.20.2. Conference/Meeting Rooms: An independent space in a building, not assigned to an individual occupant, the primary purpose of which to conduct meetings.

2.1.20.3. Break Room: An independent space which is set aside for coffee breaks, snacks and lunches.

2.1.20.4. Copy Machine Room: An independent space, primary purpose of which is to located a network printer and /or copy or fax machine.

2.1.20.5. Class Room: An independent space, primary purpose of which is training.

2.1.20.6. Waiting Room: An independent space, not assigned to an individual occupant, primary purpose of which is to provide a space for customers to wait.

2.1.21. Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.22. Quality Assurance Surveillance Plan: An organized document written by the government specifying the surveillance methodology used for surveillance of contractor performance.

2.1.23. Quality Control: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.24. Real Property: See Federal Management Regulation 102-71.20 (41 CFR 102-71.20).

2.1.25. Soil: Includes, but is not limited to dust, dirt, stains, grease, smudges, streaks, spots, lint, or odors. Soil can be removed chemically, mechanically, or by a combination of both. Mechanical soil removal is removing soil with a machine such as a vacuum cleaner. Chemical soil removal is removing soil with a liquid that contains cleaning agents such as detergents, surfactants, and emulsifiers. The combination of chemical and mechanical methods, such as an automatic floor scrubbing machine, uses the chemical method to breakdown and loosen soil which then the mechanical method picks up and carries the soil away. Which soil removal method is used depends on the cleaning objectives and on size, location, and type of surface to be cleaned and is the prerogative of the Contractor.

2.1.26. Spray Buffing: Procedure to apply a light coat of wax to maintain the waxed floor after removing minor scratches and scuff marks.

2.1.27. Spot Cleaning: Cleaning small areas of carpet by vacuuming, hot water extraction, or shampooing due to accumulation of dirt or soil on heavy traffic patterns or due to leaks or spillage on small areas of floor surface. Spot cleaning is also removal of spots from walls, ceilings, floors, and furniture surfaces.

2.1.28. Stairwell Cleaning: Cleaning of all stairwells in any building. This process includes steps, landing, walls, and handrails.

2.1.29. Stripping: The removal of floor finishes down to the flooring material. Appropriate grade synthetic nylon floor maintenance pads or brushes may be used on resilient floors. Stripping of a floor means floor surfaces are free of dirt, stains, deposits, cleaning solutions, standing water, and have a uniform appearance when dry. Stripping of floor surfaces includes utilizing procedures and equipment to prevent safety hazards.

2.1.30. Trash Removal: Trash removal includes the pickup and removal of all papers and other debris in buildings.

This includes but is not limited to wastebaskets, boxes, or any substance used for refuse.

2.1.31. Wide Area Work Flow (WAWF): A secure web based system for electronic invoicing, receipt, and acceptance. WAWF allows government vendors to submit and track invoices and receipt/acceptance documents over the web and allows government personnel to process those invoices in a real-time, paperless environment.

2.2. Acronyms:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CAP Contractor Acquired Property CDC Child Development Center CFR Code of Federal Regulations CM Contract Manager COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense DPW Directorate of Public Works FAR Federal Acquisition Regulation GFP Government-Furnished Property KO Contracting Officer

OCI Organizational Conflict of Interest PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program WAWF Wide Area Work Flow

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Facilities: The Government will provide Building #2763 (1,212 square feet) for office, restroom, and storage without cost. No alterations to the space shall be made without the specific written permission from the Government.

The Contractor is responsible for maintaining and keeping track of government furnished facilities. This space may not be provided any time during the life of contract in accordance with Yongsan Relocation Plan.

3.2. Utilities: The Government will provide all utilities in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment, and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Materials: Materials shall meet requirements in paragraphs listed under 4.1.2 Materials. The Contractor shall submit to the COR for approval, a list of proposed material with the samples within Phase-in.

4.2. Toilet Paper: Embossing, two ply, roll type; the width of the rolls shall be 102 mm, 40 or 50 meter per roll.

Toilet paper shall be clean and free from dirt spots, holes or tears 1/16” or larger and be uniform in color, and trimmed with clean smooth edges.

4.2.1.1. Jumbo Roll Paper: Embossing, two ply, roll type; the width of the rolls shall be 98 mm, 300 meter per roll.

Jumbo roll paper shall be clean and free dirt spots, holes or tears 1/16” or larger and be uniform in color, and trimmed with clean smooth edges.

4.2.1.2. Hand Towel: Embossing, Bi - Fold, Dispenser type; the towels shall be free of holes, tears and wrinkles.

The sheet size shall be 21 cm long by 20 cm wide, 100 sheets per pack.

4.2.1.3. Hard Roll Hand Towel: Hard Roll Hand Tower shall fit installed hand towel dispensers.

4.2.1.4. Hand Soap: Liquid (wall mounted) or hard type anti - bacterial soap.

4.2.1.5. ESTIMATED QUANTITY OF MAIN MATERIALS (MONTHLY)

Item Unit QTY Toilet Paper EA 6,000 Jumbo Roll Paper EA 600 Hand Towel PK 1,200

Hand Roll Towel EA 2,000 Hand Soap EA 400

*This estimated material quantity is to provide guidance only when the Contractor prepare contract price but this is estimated, not exact quantity so it will be different when contract is awarded.

4.2.2. Equipment: The Contractor shall provide all equipment for performance of this contract. Contractor shall submit a list of all equipment to the COR within Phase-in for approval.

4.2.3. Cleaning Product Submittal: The Contractor shall submit to the COR for approval, a list of proposed cleaning products, along with the Material Safety Data Sheet (MSDS), to be used in accordance with the contract specifications within Phase-in. Once initial cleaning products have been approved for use, the Contractor shall submit for approval any new or substitute products along with the related Material Safety Data Sheet that the contractor proposes to use.

4.2.3.1. The Contractor shall keep a log with attached MSDS, which details all materials currently in use, all materials that remain but are no longer used, and a list of materials stored in vehicles and/or storage sites.

4.2.3.2. The Contractor shall keep a detailed log of work accomplished in each building receiving project work. The log shall include relevant maintenance and/or restoration practices and the dates of the maintenance and/or restoration after project work is completed. The Contractor shall submit this log to the COR along with the completed project work list not later than the 5th day of each month.

4.2.4. The Contractor shall not expose building occupants and/or personnel to known hazardous chemical, biological and particle contaminants, which adversely impact air quality, health, building finishes, building systems, and the environment. The Contractor shall consider environmental and safety elements in the low-impact environmental cleaning policy.

PART 5

SPECIFIC TASKS

5. Basic Services: The Contractor shall provide custodial services for the below cleaning tasks in serviced areas to meet the requirements of this PWS and the Performance Requirements Summary (PRS) at frequencies determined by the Contractor, but not less than the minimum cleaning frequencies established in based on Attachment 2 Work Schedule.

5.1. Floors: Maintain floors free from dirt, debris, dust, streaks, scuffmarks, heel marks, soap residue, mop strings, gum, other soluble stains and discoloration, and other foreign matter; vacuum carpeted areas; sweep, dust mop, damp mop uncarpeted areas, spray buff as needed. To include stairways, landings, risers entrances, vestibules, lobbies and all walking surfaces. Moveable items shall be tilted or moved to sweep and dust underneath. All moved items shall be returned to their original and proper position. Hallways, entrances, and doorways shall not be obstructed with cleaning and/or storage of equipment and materials.

5.2. Restrooms/Locker Rooms and related Cleaning Services: Maintain toilets so that they are kept clean and free from deposits, dirt, spots, streaks, scale, scum, and odors. The Contractor shall completely clean and disinfect all surfaces of sinks, toilet bowls, urinals, lavatories, dispensers, plumbing fixtures, partitions, stalls, dispensers, doors (including handles, kick plates, ventilation grates, and metal guards) and wall areas adjacent to wall mounted lavatories, urinals and toilets. Acids, strong cleaners, and abrasive cleaners and toilet water shall not be used.

5.2.1. Clean and Disinfect: Completely clean and disinfect all surfaces of sinks, toilet bowls, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, ceilings, mirrors and other such surfaces, using a germicidal detergent or chlorine base to be essentially free from bacteria so as not to cause cross infection. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kick-plates, ventilation grates, metal guards, et cetera), and wall areas adjacent to wall mounted lavatories, urinals, and toilets. Clean all drains, remove hair and other foreign debris.

5.2.2. Descale Showers, Toilet Bowls and Urinals: Descaling shall be performed monthly as a minimum and as often as needed to keep areas free of scale, soap films, and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits

5.2.3. Mirrors shall be free of streaks, soil, smudges, soap buildup and oxide deposits

5.2.4. Porcelain and plastic surfaces are free from smudges, body fats, soap build-up and mineral deposits.

5.2.5. Wall tiles and plumbing fixtures, bathroom fixtures (including soap and cream dispensers and towel holders) are free of dust, grit, smudges/streaks, mold, soap build up and mineral deposits. Door tracks and door jambs are free of grit and other debris.

5.2.6. Partitions shall be smudge, stain free. Internal and external doors and doorframes are free of dust, grit, lint, soil, film, fingerprints and cobwebs.

5.2.7. Vents (within 72 inches of the floor), relief grilles and other ventilation outlets are left unblocked and free of dust, grit, soil, film,…