Amendment_0001_W91QVN-16-R-0127-1July16_V1.pdf

THIS IS NOT A NEW RFQ - This is an amendment 0001 to Solicitation W91QVN-16-R-0127 posted on AFWAY on 28 July 2016 under RFQs 148398 and 148397 due to technical issues with the AFWAY portal.

Questions shall be addressed to:

Contract Specialist Pat Beckman at lorna.p.beckman.civ@mail.mil COMM (Overseas):011-82-2-7914-6554 COMM (Local):02-79146554

Contracting Officer Sandra E Ortiz at sandra.e.ortiz.civ@mail.mil COMM (Overseas):011-82-2-7914-4587 COMM (Local):02-7914-4587

All questions must be received no later than 13:00 hours on 7 July 16 (local Korea time). Questions received after this date and time may not be answered.

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

See Next Page

1. CONTRACT ID CODE PAGE OF PAGES

J 1 36

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 01-Jul-2016

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W91QVN-16-R-0127

X 9B. DATED (SEE ITEM 11)

27-Jun-2016

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

01-Jul-2016

CODE

411TH CONTRACTING SUPPORT BRIGADE, KOREA

RCC YONGSAN, UNIT #15289

APO AP 96205-5289

UNITED STATES OF AMERICA (THE)

W91QVN 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W91QVN-16-R-0127

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

AMENDMENT #1

A. The purpose of this amendment is to accomplish the followings:

1. To uncheck (Set Aside and Small Business) and check (Unrestricted) on the Block 10 of the solicitation, issued on 27 Jun 2016.

2. To insert the following sentence under the Paragraph 1.6.7.2 of the PWS:

" If using a subcontractor , the prime contractor shall provide a letter of agreement from the subcontractor and submit it as a part of the technical proposal."

3. To delete a word of "Top" under the Addendum to FAR 52.212-1, FACTOR A - TECHNICAL, Sub-factor 2, Key Personnel Qualifications and Addendum to FAR 52.212-2, FACTOR A - TECHNICAL, Sub-factor 1, Contractor's Prior Experience and Sub-factor 2, Key Personnel Qualifications.

4. To insert the following sentence under the DFAR Clause 252.216-7006, Ordering (May 2011): "NOTE:

Due to technical and administrative restrictions of PD2 System when issuing a Task Order which include option years, the Contracting Officer has determined to issue a new NETCENTS-2 NetOps Task Order to exercise each option under authority of Task Order that will be awarded from this solicitation."

5. Edit clause 5152.222-4007 Work Days, Holidays, And Work Hours U.S. And Republic Of Korea (ROK).

B. As a result of this amendment, bid closing date and time is changed from 12 July 2016, 01:00 PM to 14 July 2016, 01:00 PM.

C. All other terms and conditions remain unchanged.

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 12-Jul-2016 01:00 PM to 14-Jul-2016 01:00 PM.

The Acquisition Set Aside has changed from Small Business to No Preference / Not Listed.

The following have been modified:

PWS

Performance Work Statement (PWS)

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide maintenance and technical support of Data walls and VTC systems located in three building on the installation and there are eight conference rooms associated with the three buildings, on OSAB Air base (AB). Republic of Korea. The current configuration is subject to change. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The Contractor shall provide all necessary skilled personnel, supervision, tools, materials, transportation, equipment, supplies, and other items and services necessary except Government Furnished Property and Service to provide maintenance and technical support to Data walls and VTC systems at maintain operational condition and if necessary to restore them to the operational condition.

Accordingly, the contractor shall provide data wall and VTC information technology support which is not limited to performing periodic maintenance, configuring, patching, scanning, troubleshooting, inspecting, replacing hardware/software, and consumable parts. Developing and updated drawings and programming AMX and video and audio matrix interconnected systems; etc. components of the data wall and VTC system to maintain an integrated suite that is viewable and fully functioning in accordance with this Performance Work Statement to ensure date walls and VTCs are fully operational 24-hr/7day.

1.2. Background: The mission of the 607th Support Squadron plays a critical role on Osan Airbase. The mission is to plan, command, control, execute and assess air space and information operations in order to meet USFK tasking’s across the full spectrum of military operations. In order to meet the required tasks this requirement is needed to maintain and sustain the data wall and video teleconference. This requirement requires potential vendors to have United States (U.S) Secret Clearance. 607 Air Operations Center (AOC) has conference rooms with data wall and VTC systems that require maintenance and technical support to maintain 24-hour/7-day operation for the following systems; SAMSUNG/CHRISTIE, PLANAR, LG, CHRISTIE, CISCO 5310/3340 to include VTC components such as the AMX, Cisco C40, Broad Data Codecs, cameras, audiophile equipment, and associated interfaces.

1.3. Objectives: To obtain the contractor’s services to maintain and sustain the data wall and video teleconferences System (VTC) in the Air Operations Center (AOC) in an operational/ ready status 24hr/ 7day.

Contractor shall be responsible for repairing, maintaining and sustaining hardware components and software versioning to ensure date walls and VTCs are fully operational 24-hr/7day

1.4. Scope: The Contractor shall provide all necessary skilled personnel, supervision, tools, materials, transportation, and other items and services necessary to provide maintenance and technical support Data walls and VTC systems at operational condition or to restore them to the operational condition The contractor shall provide data wall and VTC information technology support which is not limited to performing periodic maintenance, configuring, patching, scanning, troubleshooting, inspecting, replacing hardware/software, and consumable parts.

Developing and update drawings, and programming AMX and video and audio matrix interconnected systems; etc.

components of the data wall and VTC system to maintain an integrated suite that is viewable and fully functioning.

1.5. Period of Performance: The period of performance shall be for one base Year and four (4) one year options years. Period of Performance reads as follows:

• Base Year : 24 Aug 2016 - 23 Aug 2017

• Option Year 1: 24 Aug 2017 - 23 Aug 2018

• Option Year 2: 24 Aug 2018 - 23 Aug 2019

• Option Year 3: 24 Aug 2019 - 23 Aug 2020

• Option Year 4: 24 Aug 2020 - 23 Aug 2021

1.6. General Information:

1.6.1. Quality Control. The contractor is responsible for quality control of its performance under this contract.

(FAR 52.246-1) The contractor shall establish a complete Quality Control Plan (QCP) that identifies potential and actual problem areas in providing requirements of the contract as specified and describes corrective action that will be taken throughout the life of the contract. The contractor shall develop and maintain an effective Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The Contractor shall submit the QCP with the Contractor’s proposal and shall be updated thereafter to maintain an effective and efficient quality control plan. The Government will make final review and acceptance of the QCP and any subsequent changes within 10 days after the contract award. The quality control plan shall cover all requirements detailed in this contract but should pay particular attention to the requirements identified in the performance requirements summary. The quality control plan shall include at a minimum:

1.6.1.1. A description of the inspection system to cover all services. Description shall include specifics as to the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspector(s).

1.6.1.2. A description of the methods used for identifying and preventing defects in the quality of service performed.

1.6.1.3. A description of how the records will be kept. Records must document all inspections and corrective or preventive actions taken.

1.6.1.4. The contractor shall keep all records of inspections and make them available to the Government throughout the contract performance of period and for the period after contract completion until final settlement of any claims under this contract.

1.6.1.5. The contractor shall provide a customer feedback program to assure successful performance requirements.

1.6.2. Quality Assurance. The Government will perform periodic quality assurance review and validation of Contractor’s performance data and records. Review and validation may occur at any time during normal duty hours by providing 48 hour notification to the Contractor. The government QA representative will primarily employ validation of contractor recorded performance data and contractor historical records and procedures. Quality review methods may include, but not be limited to, inspection of Government-specified documents, evaluation of the Contractor’s overall performance, general compliance with task requirements, and best commercial practices. The government QA representative may employ any of the following validation methods in conducting evaluation of services provided.

1.6.2.1. Random Sampling and Periodic Validation. This method requires the COR/QAP to employ a “spot check” style of evaluation based on the Contractor’s schedule and a random sampling of performances per requirement.

Periodic validation will be conducted on a scheduled basis and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service after notification by the CO or COR.

Exceeding the performance threshold of these performance objectives for any two, or more consecutive or non-consecutive months during a contract period may constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

1.6.2.2. Customer Complaints. The COR will receive and investigate complaints. The COR will be certify and validate customer complaints. The COR will make final determination of the validity of customer complaint(s) in cases of disagreement with the Contractor. Validated customer complaints shall be re-performed after notification by the COR. Failing to meet the performance threshold for performance objective in any one month period may result in a warning or letter of concern from the KO. Failing to meet the performance threshold for performance objective for any two, or more consecutive or non-consecutive months during a contract period may constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

1.6.2.3. Periodic Progress Meetings. The KO, COR, other government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance. The following issues should be discussed;

opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

The meeting will put in writing, signed by the KO and any other signatures as deemed appropriate, distribute to the functional area and the Contractor and a copy placed in the official contract file. Should the Contractor not concur with the minutes, the Contractor will provide a written notification to the COR identifying areas of non-concurrence for resolution.

1.6.3. Hours of Operation. Normal hours are 0600-1800. The contractor shall provide on-call 24-hour/7-day/ standby with 60 minute call back, and 2 hour onsite response for data wall and VTC technical support for the 607 AOC. 24-hour/7-day/ standby with 60 minute call back and 2 hour onsite response is defined as support for business and non-business hours. Contractor shall also be required to make appropriate changes for providing the same level of coverage during military exercises and contingencies. Contractor shall ensure data wall and VTC systems remain operational during armistice operations and are available to provide support in the event of a contingency or exercise in the Republic of Korea.

1.6.4. Recognized Holidays. The Contractor is not required to provide services other than emergency service calls, on the following holidays:

US Holidays:

(1) 1 January (New Year Day)

(2) 19 January (Martin Luther King Day)

(3) 16 February (president’s Day)

(4) 25 May (Memorial Day)

(5) 3 July (Independence Day)

(6) 7 September (Labor’s Day)

(7) 12 October (Columbus Day)

(8) 11 November (Veterans Day)

(9) 26 November (Thanksgiving Day)

(10) 25 December (Christmas Day)

1.6.5. Place of Performance: The work to be performed under this contract will be performed at Osan Air Base, Republic of Korea

1.6.6. Security Requirements.

1.6.6.1. Physical Security. The Contractor shall be responsible for safeguarding all government property provided for Contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured; lights, and water turned off, adjust heat and air conditioning appropriately, and all doors and windows secured.

1.6.6.2. Base Passes, Decal and Identification. See FAR 5152.204-4018 Identification of Contractor’s Employees, FAR 5152.204-4024 Security of Employees and 5152.242-4016 Vehicles, Contractor.

1.6.6.3. Key Control. The Contractor shall establish and implement methods of ensuring that all keys issued are not lost or misplaced and are not used by unauthorized persons. The Contractor shall immediately report to the COR any occurrences of lost keys. Contractor shall not duplicate keys without COR’s approval. The Contractor shall re-key or replace keys, or reimburse the government for replacement of locks or re-key as a result of Contractor losing keys in the event key other than master keys. In the event a master key is lost or duplicated, all keys and locks for that system shall be replaced or reimburse the government for replacement of locks or re-key.

1.6.6.4. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced.

Appropriate action will be taken to resolve

1.6.6.5. Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

1.6.7. Special Qualifications:

1.6.7.1. Prior Experience as Prime Contractor. The Prime Contractor shall have at least two (2) years’ experience within the last five (5) years in Data Wall and VTC maintenance.

1.6.7.1.1. The offeror(s) shall provide evidence of prior experience as required below:

- The title of the contract/project

- A description of work completed

- Length of contract/project (year/month/date – year/month/date)

- Value of contract/project for total amount

- Complete name of point of contact at Client Organization

1.6.7.2. Subcontracting. If using a subcontractor, the prime contractor shall provide a letter of agreement from the subcontractor and submit it as a part of the technical proposal. At no time shall the Prime Contractor be allowed to subcontract with another contractor or any work projects unless authorized in this contract or otherwise approved by the Contracting Officer in advance.

1.6.7.3. Staffing Plan. The Contractor shall submit a written staffing plan which clearly demonstrates how the contractor will perform the requirements to provide on-call 24-hour / 7-day standby support with 60 minute call-back, and 2 hour onsite response to maintain, sustain, repair and plan for data wall and VTC systems issues and clearly identifies the labor mix and quantities by major task and location, identifies the replacement strategy, backup policy, retention policy and any other information pertinent to the execution of this requirement. The Contractor shall submit the Staffing Plan with the Contractor’s proposal. The plan shall include manning charts showing a proposed organizational structure to meet the requirements in the PWS. Subsequent changes to plan and charts shall be forwarded to COR no later than the 5th day of each month if there were any changes to previous month.

1.6.7.4. Personnel. Contractor personnel shall act in a professional manner (Professionalism implies the proper handling of oneself in the workplace, adhering to regulations and policies, doing the job diligently and conscientiously, fulfilling duties to the best of ability, punctuality, time management and maintaining a certain businesslike attitude and demeanor, holding oneself to the highest possible standards of character and behavior proper to the field of employment, and presenting a neat, clean appearance. Identification of all employees shall be accomplished by wearing distinctive clothing bearing the individuals name and company name. The Contractor shall provide distinctive clothing at contractor’s expense. The Government reserves the right to request replacement of any Contractor employee.

1.6.7.4.1. Key Personnel: The follow personnel are considered key personnel by the government contact manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work.

The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 7:00 a.m. to 7:00p.m., Monday thru Sunday during the store operation except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

1.6.7.4.2. Personnel Qualification:

1.6.7.4.2.1. Data Wall & VTC Maintenance Technician. The Contractor shall provide a Data Wall & VTC Maintenance Technician who shall be responsible for technical requirements of the PWS.

The Data Wall & VTC Maintenance Technician shall have a minimum of two (2) years’ experience as a Data Wall & VTC Maintenance Technician within the last five (5) years in project similar to this one.

The technicians resume shall clearly identify the information required below:

� Name of technicians(s) � Education or technical qualifications Security + Certification � A description of qualifying work experience � The title of the contract/project � A description of work completed � Length of contract/project (year/month/date – year/month/date) � Value of contract/project for total amount � Company Name/Employer � Phone number of POC of Client/ Reference

1.6.7.4.2.1.1. The Contractor shall ensure that employees performing the aforementioned types of work have the required current and valid professional licenses (if applicable). The Contractor shall be responsible for ensuring employees maintain required licenses and certifications throughout the duration of this contract.

1.6.7.4.3. Security Clearance Request: A security clearance of U.S Secret level is required for all Contractor employees. Contractor shall possess a valid U.S Secret level clearance from the start and throughout the entire duration of the contract. The Contractor employee has to meet minimum DoD 8570.01 Baseline Certification level I requirements.

1.6.7.4.3.1. Contractor Security Officer will be responsible for sending any clearances request or Visit Authorization Letter (VALs) to the apocopate base security officer as required

1.6.7.4.4. Emergency Essential: This support requirement is emergency essential, and the contractor is to remain within the theater of operations in the event of contingency.

1.6.7.4.5. Base access: The contractor shall comply with all installation security requirements. Security and base access requirements are contained in clause AFFAR 5352.242-9000 “Contractor Access to Air Force Installations.” Contractor employees will be required to obtain and display identification badges. Anticipate delays in getting commercial vehicles on base and allow time for commercial vehicles to reach their destination by driving designated routes at posted speed limits throughout the base. Procedures for commercial vehicle access to the base are subject to change without prior notice. It shall be the contractor’s responsibility to arrange for base passes and necessary vehicle permits required for entry onto this installation prior to performing any work under this contract.

The COR will not be responsible for providing escorts for the contractor until contractors are in receipt of valid

USFK ID.

1.6.7.4.6. Contractor Personnel Conduct: The contractor personnel shall observe and obey all U.S, and Air Force installation laws and regulations while working on the installations. The contractor personnel shall not wear any military uniforms (U.S or ROK), and shall not wear any clothing that has or depicts derogatory messages to other personnel, U.S. Government, The contractor personnel shall not engage in any type of altercation or violent activities with U.S and other personnel. Any personnel in violation of this paragraph shall be promptly removed from the installation under the Military Police escort if applicable, and shall not be permitted to access the U.S military installations until the matter is resolved and re-entrance is permitted by the servicing COR.

1.6.7.4.6.1. Contractor personnel conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance.

1.6.7.4.6.2. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance.

1.6.7.4.6.3. The Contractor is responsible for ensuring that any contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner.

1.6.7.4.6.4. The Contractor shall remove from the job site any employee for reasons of misconduct or security.

In accordance with DOD Directive 5500.7-R, “Joint Ethics Regulation”, Contractor employees must avoid improperly influenced in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/ gratuities, and on non-disclosure of sensitive or classified information. The Contractor shall ensure employee conduct complies with 41 U.S. C 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no contractor employees conduct political related activities or events on the U.S. installation.

1.6.7.4.7. Emergency Services; The Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries. The Contractor of their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor will, in turn, notify the KO or COR within 30 minutes of the incident.

1.6.7.4.7.1. Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor.

1.6.7.4.7.2. The contractor shall provide certificates of all employees First Aid Training and Cardiopulmonary Resuscitation (CPR) Training within one month of contract award and award of each option.

1.6.7.4.7.3. The employees are not authorized to work for other interests or third parties, or use government equipment for such purposes.

1.6.7.4.8. Invoices: The Contractor shall provide a monthly invoice for services rendered. The Contractor shall provide a monthly report listing all transactions for the prior month by the 5th day of each month. The Contractor shall keep this record on file for a period of one (1) year after the contract expiration date, including any option period exercised.

PART 2

STANDARD DEFINITIONS

2. STANDARD DEFINITIONS

2.1. Job Order: A form used to document the work activity at a facility, and tracks time, parts used, technician’s name, etc. Different numbering systems are used for each type of job order: service calls, preventative maintenance, etc.

2.2. Major Repair: Major repair includes:

- Addition of insulation where either no insulation or inadequate insulation exists

- Installation of vinyl wall coverings and wall paneling (when repair is required)

- Complete exterior painting, landscaping and planning of trees or shrubs

2.3. Paint: The term “paint” as used herein includes emulsions, enamels, paints, stains, varnishes, and other coatings whether used as a prime, intermediate, or finish coat, but does not include thinners.

2.4. Contract Officer Representative (COR). A government person who is responsible for the surveillance of the Contractor performance of the contract.

2.5. Reimbursable Materials: N/A

2.6. Service Call: Service calls are job orders defined as the routine, urgent, and emergency type repair and maintenance work required to keep all interior and exterior components and accessories, in good working order, and aesthetically pleasing. All service calls are documented on a job order form. One customer call – service call - to the Contractor results in one job order for each urgency (emergency, urgent and routine) of work, regardless of skills required to complete the various requirements.

2.7. Service Call Completion Time: Completion time is the amount of time the Contractor has to complete a service call after it is received.

2.8. Service Call Response Time: Response time is the amount of time the Contractor has to arrive on the job site after the service call is received.

2.9. Service Delivery Summary (Performance Requirement Summary): Identifies the key service outputs of the contract that will be evaluated by the government, to ensure performance standards are met by the Contractor.

2.10. Window Covering: Window coverings include any form of drapery or decorative covering or window dressing including, but not limited to cornices, valances, window treatments, formal custom drapery of any style, sheers, stationary and draw, blinds of any kind, to name but a few.

2.11. Customer Complaint: A means of documenting certain kinds of contract service problems. A Government program that is explained to every organization that receives service under this contract, which is used to evaluate the Contractor’s performance.

2.12. Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.13. Deliverable: Anything that can be physically or electronically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.14. Equipment: A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article when put into use. Equipment does not include material, real property, special test equipment or special tooling.

2.15. Government Furnished Property: Property in the possession of, or directly acquired by, the Government and subsequently furnished to the contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

2.16. Government Property: All property owned or leased by the Government. Government property includes both Government-furnished property and contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

2.17. Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal. The prime contractor is responsible for performance of all subcontractors.

2.18. Material: Property that may be consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item.

Material does not include equipment, special tooling, and special test equipment or real property.

2.19. Performance Requirement: The point that divides acceptable and unacceptable performance. In the case of surveillance by random sampling, the performance requirement is the maximum number of defectives in the random sampling chosen that may occur before the government will affect the price computation system in accordance with the performance requirements summary and the inspection of services clause. When the method of surveillance is other than random sampling, the performance requirement is the number of defectives or maximum percent defective in the lot before the government will affect the price computation system in accordance with the PRS and the Inspection of Services clause

2.20. Performance Requirements Summary: Identifies the key service outputs of the contract that will be evaluated by the Government to assure contract performance standards are met by the Contractor.

2.21. Physical Security: Actions that prevent the loss or damage of Government property.

2.22. Property: All tangible property, both real and personal.

2.23. Provide: To furnish, as in Government-furnished property, or to acquire, as in contractor-acquired property

2.3. ACRONYMS:

ACOR Alternate Contracting Officer's Representative COR Contracting Officer Representative COTR Contracting Officer's Technical Representative DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation KO Contracting Officer OCI Organizational Conflict of Interest PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Property and Service.

3.1. Facilities. The Contractor is supplied with office/warehouse space (approx. 900 square feet). The Government Furnished Property shall be kept clean and maintained at all times. At no time shall contractor store any trash/refuse, explosive items in office, janitorial or closet spaces.

3.2. Refuse Collection. Refuse collection is currently provided under separate contract. This service is extended to the Contractor for refuse collected in government facilities and Contractor generated administrative refuse shall be disposed of at the appropriate bulk collection site designated by the COR. Collection of refuse shall only be made from government-designated dumpsters or containers. The Contractor shall abide by all local recycling laws.

Requests for additional refuse or recycling support shall be submitted to the COR for consideration.

3.3. Services. The government will provide water, sewage, electricity, and heat at no cost to the Contractor.

3.4. Security Police and Fire Protection. The Government will provide security police and fire protection to the extent necessary to ensure a secure and safe installation. The emergency phone number for Fire, Security Police, and Medical assistance is 911.

3.5. Fire Prevention and Protection. Contractor shall comply with the requirements set forth in 51st Fighter Wing Instruction (FWI) 32-2001, Fire Prevention and Protection. A copy of this regulation may be obtained from the COR. Base fire prevention personnel may make periodic routine inspections for regulation compliance. The Contractor shall provide suitable fire extinguishers at any material storage and their office. The Contractor shall check fire extinguisher monthly in common area (hallway, etc) and report any discrepancy to COR.

3.6. No Smoking Policy. Smoking is prohibited within any Air Force facility. Furthermore smoking is only authorized in designated tobacco use areas.

3.7. Government Furnished Material. Some materials may be provided by the Government for contractor use in unscheduled major repair. A list of GFM will be given to the contractor no more than 30 days after the beginning of the performance period and at least quarterly during the life of the contract.

3.8. Conservation of Utilities. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities. Contractor shall ensure all utilities are turned off and the area is secured when maintenance personnel are not in the facility. All units in the Contractor’s possession during maintenance are the responsibility of the Contractor. Contractor is responsible for securing the facility when maintenance personnel are not present.

3.8.1. Requirements. HVAC shall be set as follows:

- Heat at 68 degrees F

- Air Conditioning at 75 degrees F

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment, and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Equipment and Tools:

4.2.1. The Contractor shall furnish all equipment and tools necessary to properly perform the work defined in this contract.

4.2.2. The Contractor’s equipment shall be of commercial quality, size, and type suitable for accomplishing the various phases of work specified and shall meet all safety requirements.

4.2.3. The Contractor’s equipment shall be in good operational condition and have the ability to operate efficiently and safely. The Contractor shall provide a list of equipment and tools proposed under this contract to the COR within 10 calendar days after contract award.

4.2.4. All equipment and vehicles used under this contract will be subject to inspection by the COR at any time to ensure the all equipment is both operational and safe. The Contractor shall make immediate action to correct all deficiencies found by the COR. The Contractor shall ensure that all equipment utilized during the performance of this contract is in operational and safe condition. Upon completion of the work, the Contractor shall remove all tools from the work area and leave the area disinfected and free of trash and debris.

4.2.5. The Contractor shall be responsible for providing and using appropriate safety equipment and gear for performance under this contract to prevent Contractor injuries and warn the general public.

4.2.6. Computer. The Contractor shall provide a computer-based service call, work control, inventory, and data.

The Government owns the rights to any computer-generated data. The computer program used and the products being generated by the Contractor shall be compatible with existing COR computer systems

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS

5.1. VTC/Data Wall System Administration: The contractor shall be responsible for maintain and sustain the data walls and 607th AOC data Video Teleconference Systems (VTC) systems in the Air Operations Center (AOC) to include installation, removal, operation, configuration updates and troubleshooting of the 607 AOC data walls and VTC systems.

5.1.1. Accountability: It is critical that 607 AOC maintains an accurate account of all configurable items within the 607 AOC IT infrastructures. The contractor shall maintain software and hardware configuration management records. The contractor shall also recommend maintenance spare parts level, and support the 607 AOC in budget planning. All produced documentation under this task will become the property of the United States Government and may not be released to outside organizations without proper approval of the Contracting Officer.

5.1.2. Support: The contractor shall provide on-call 24-hour / 7-day standby support with 60 minute call-back, and 2 hour onsite response to maintain, sustain, repair and plan for data wall and VTC systems issues. Contractor shall also provide user training when requested by the user. When hardware/software problems cannot be resolved due to manufacturer defects or error, the contractor shall interface with appropriate vendors to resolve any issues in a timely manner. Provide data wall and VTC IT support which is not limited to performing: periodic maintenance, cabling maintenance, configuring, patching, scanning, troubleshooting failures, testing and alignment, inspecting, replacing hardware/software, developing and updating technical drawings, and programming AMX (brand name) and video and audio matrix interconnected systems to maintain an integrated data wall and VTC suite that is viewable and fully functioning.

5.1.3. Maintenance Management Plan: Contractor shall provide a maintenance management plan to the COR and KO within 20 business days from the date of award detailing how the data walls and VTC systems will be maintained. In addition, the maintenance plan shall include: scheduled Periodic Maintenance Inspections (PMI’s), points for contact information, and procedures for responding to unscheduled service calls.

5.1.4. Testing: Contractor shall Test all functions of data wall and VTC with government oversight. Contractor shall provide a test plan identifying what functions/capabilities will be tested and the expected outcome

5.2. Cyber Threat Security Plan.

5.2.1. In conjunction with the Defense Federal Acquisition Regulation Supplement (DFARS) Subpart 204.73, Safeguarding Unclassified Controlled Technical Information, DFARS Clause 252.204-7012, Safeguarding unclassified controlled technical information, and DoD, DISA, NIST, and other Federal mandated regulations, instructions, procedures, and laws, the contractor shall develop, submit, and implement upon approval a Cyber Threat Security Plan (plan).

5.2.2. The contractor shall submit the plan 30 days after contract award to the Contracting Officer and COR for acceptance. The Contracting Officer and COR have 10 working days to provide an acceptance or feedback to the contractor. If no written acceptance is received within the 10 working days, then the contractor can consider the plan accepted. If the contractor receives feedback within the 10 working days, then the contractor has 10 working days to provide the Contracting Officer and COR an updated plan based on comments provided by the Government.

5.2.3. This plan shall be consistent with and further detail the approach contained in the contractor’s proposal that resulted in the award of this contract and in compliance with the requirements stated in the clause mentioned under this task. This plan shall describe the processes and procedures that will be followed to ensure appropriate security of IT resources that are developed, processed, or used under this contract. This plan shall contain the following:

5.2.3.1. Vulnerability Management: evaluate network components, security procedures, and processes for potential exploitation from attack.

5.2.3.2. Cyber Threat Intelligence: provide policy enforcement and end-point protection against unwarranted attacks on the network.

5.2.3.3. Analytics Monitoring: provide scalable analytics solution capable of combining potential risk indicators and developing leads.

5.2.3.4. Mitigation and Response: provide the process on how the threat will be mitigated and responded to upon discovery.

5.2.3.5. Lessons Learned and Action Plan: provide lessons learned and an action plan that will help all interested parties avoid repeated and similar attacks.

5.2.3.6. Subcontractors: explain how your subcontractors will be required to implement this requirement within their processes in support of this task.

5.2.4. Annually, anniversary date of acceptance of the plan, the contractor shall submit verification to the Contracting Officer and COR that the plan remains valid. Cyber Threat Security Plan due 30 days after contract award.

5.3. Monthly Status Report: Contractor shall provide the COR a monthly status report summarizing what maintenance activities were performed, detailing issues, fix- actions, status of systems on the data wall and VTC systems.

5.4. Data Rights. All records, files, documents, and working papers provided by the government and/or generated for the government in the performance of these tasks shall be maintained and disposed of in accordance with the appropriate DoD Instruction. This information will not be used by the Contractor for any other projects or work.

5.5. Hardware / Software Repair Replacement: Repair/replace hardware and performing system administration for software and patches. Contractor shall coordinate with COR for all hardware and software updates prior to implementing. Contractor shall recommend and enhance current system to implement best business practice and improve system capabilities as the system matures. Also when requested by the COR, contractor shall provide hardware /software replacement solutions for data wall and VTC systems. The contractor is required to recommend and enhance current system to implement best business practice and improve system capabilities as the system matures. The contractor shall assist the government in developing detailed technical solutions for technical refresh and upgrades for the data wall and VTC systems. In all cases the contractor is expected to assist the government in getting the best value for its money. Contractor shall be excluded from participating in any data wall or VTC procurement actions while the maintenance contract is in effect. The government COR and contracting officer must approve all requests for replacement hardware and software.

5.5.1. Contractor Acquire/ Major Repair Parts/Material (CAP/M) CLIN 0002. (Requirement Portion) Service that are not identified on the Firm Fixed Price CLINs. However, the Contractor shall fix or replace all single parts (NTE $ 15.00) required to perform services IAW Para 5.1 Prevention Maintenance and Para 5.3 Service Call at no additional cost to the Government. All labor costs shall be cover under FFP CLIN 0001. Repair works including replacement of major parts/material that incurred above ( $15.00 ). All material/parts costs will be paid under the CLIN of X002. Types and quantities of parts necessary for Service Order shall be negotiated and issued via a Task Order modification.

5.5.2. Contactor should obtain COR approval before ordering additional parts.

5.5.3. Process for procuring Parts or Materials: The contractor notify the COR when he identifies the need for Parts or Materials, identifying quantities, manufacturer and the model of all parts or materials required. COR will review the request, validate the need for the item, in the kind and quantities specified, and certify that those parts are not available through the Government supply system. Finally, he will request the contractor to prepare and submit a complete quote.

5.5.3.1. The Contractor, when necessary, shall negotiate with vendors in an effort to obtain the lowest prices. The Contractor shall submit three (3) vendors’ quotations and detailed supporting documentation identifying manufacturer and the model of all parts or materials proposed to COR for review. The COR will validate the request, obtain funds and request KO or ACO to issue a task order modification. In cases when three (3) vendors are not available, contractor shall provide adequate documentation (i.e. catalog prices, online market research) to KO for determining price reasonableness. Parts shall be invoiced with the original receipts as supporting documentation for payment under CLIN 0002.

5.5.3.2. The Contractor, in procuring parts or material under this contract, shall evaluate purchases economically.

The Contractor shall diligently seek those vendors who are in competition with each other, with the intent of procuring the best product, at the lowest price.

5.5.3.3. In no event shall the contractor proceed to procure CAP/M or fabricate parts or material prior to Contracting Officer approval, authorizing such action.

5.5.3.4. All repaired materials and finishes shall be durable and match the color, quality, and types of existing materials and parts. All parts/materials for specific mechanical systems must follow the Original Equipment Manufacturer’s Instructions. The government reserves the right to specify parts, materials, and finishes for all work performed in this PWS.

5.6. Warranty Replacement. The Contractor shall utilize all equipment and other warranties on items, installed, or replaced under this contract.