Attachment_1 _APPENDICES.pdf

APPENDICES

APPENDIX A ANNUAL WORKLOAD ESTIMATES (HISTORICAL)

APPENDIX B SERVICE CALL CATEGORIES

APPENDIX C SERVICE CALLS & RECURRING ITEMS

APPENDIX D MAPS –FACILITIES MAINTENANCE AREAS

APPENDIX E REPORTS / DATA REQUIRED

APPENDIX A

ANNUAL WORKLOAD ESTIMATES (HISTORY)

Estimate Quantity Element 5 buildings and Bldg. 1418 (Mechanical room 1419) 30 housing units Bldg.1440 (Mechanical room 1441)

30 housing units with shower facility bldg.

24 ea. Emergency Service Calls 100 ea. Urgent Service Calls 100 ea. Routine Service Calls

APPENDIX B

SERVICE CALL CATEGORIES

SYSTEM CATEGORY RESPONSE TIME COMPLETION TIME

ELECTRICAL:

- Loss of electricity Emergency 2 Hours 24 Hours

- Direct or sparking short that could cause a fire (Call

Emergency 2 Hours 24 Hours

- Recurring breaker/fuse problems Urgent 24 Hours 24 Hours

- Arching or exposed energized circuit Emergency 2 Hours 24 Hours

- Room light switch inoperative Urgent 24 Hours 5 Calendar days

- Receptacle inoperative Routine 5 Calendar Days 15 Calendar days

- Fixture repair Routine 5 Calendar Days 15 Calendar days

- Circuit breakers defective Urgent 24 Hours 5 Calendar days

HEATING/AIR CONDITIONING**:

- Loss of heat when outside temperature is below 55

Emergency 2 Hours 24 Hours

- Loss of heat (other than above) Urgent 24 Hours 5 Calendar days

- No cooling when outside temperature is above 85

Emergency 2 Hours 24 Hours

- No cooling (other than above) Urgent 24 Hours 5 Calendar days

- Clogged drainage line Urgent 24 Hours 5 Calendar days

PLUMBING

Water:

- Water line breaks/no water Emergency 2 Hours 24 Hour

- No hot water Emergency 2 Hours 24 Hours

- Faucets running full that cannot be shut off Emergency 2 Hours 24 Hours

- Replace defective shower head Routine 5 Calendar Days 15 Calendar days

- Leaky faucets/shower heads (replace washers Urgent 24 hours 5 Calendar days

- Replace toilet bowl floats, rods, etc. Urgent 24 Hours 5 Calendar days Sewage:

- Overflow of sewage system Emergency 2 Hours 24 Hours

- Stopped up drainage (washer, bath sinks, tubs

Emergency 2 Hours 24 Hours

- All toilets in unit are plugged Emergency 2 Hours 24 Hours

- Sluggish drainage Urgent 24 Hours 5 Calendar days

- Plugged toilet where units have more than one Urgent 24 Hours 5 Calendar days

MISCELLANEOUS

- Roof leaks Emergency 2 Hours Stop leak 24 Hours

Urgent (after leak

- Door Trim damage Routine 5 Calendar Days 15 Calendar days

- Exterior Frame damage - door won’t secure (casing

Emergency 2 Hours 24 Hours

- Exterior Frame damage - door will secure Routine 5 Calendar Days 15 Calendar days

- Interior Frame Damage (casing, jamb, etc.) Routine 5 Calendar Days 15 Calendar days

- Door hinges, latches need repair Routine 5 Calendar Days 15 Calendar days

SYSTEM CATEGORY RESPONSE TIME COMPLETION TIME

- Closure repair/replacement Routine 5 Calendar Days 15 Calendar days

- Patch holes in doors Routine 5 Calendar Days 15 Calendar days

- Replace weather stripping Routine 5 Calendar Days 15 Calendar days

- Screen repairs Routine 5 Calendar Days 15 Calendar days

- Exterior door lock repairs, including sliding glass

Emergency 2 Hours 24 Hours

- Resident Lockout Other Emergency 2 Hours 24 Hour

- Concrete Repair Routine 5 Calendar Days 15 Calendar days

- Cracked windows Routine 5 Calendar Days 15 Calendar days

- Broken windows if loss of energy or Emergency 2 Hours 24 Hours

- Missing or disintegrated putty or caulking Routine 5 Calendar Days 30 Calendar days

- Structural damage or any other unsafe Emergency 2 Hours 24 Hours

- Caulk or Grout in tub or shower Urgent 24 Hours 5 Calendar days

- Patch holes in walls and paint Routine 5 Calendar Days 15 Calendar days

- Repair cabinet doors or drawers Routine 5 Calendar Days 15 Calendar days

- Repair storage room Routine 5 Calendar Days 15 Calendar days

- Signs (name, housing area entrance) Routine 5 Calendar Days 15 Calendar days

NOTE: This list is not intended to be all-inclusive, but those categories and times shown will be representative for performance of like tasks and in measuring timeliness.

APPENDIX C

SERVICE CALL AND RECURRING ITEMS

The following accessories and components, not all inclusive, shall be serviced, repaired, or replaced during service call, and preventive maintenance.

INSTALLED EQUIPMENT

• AC drain

• Bathroom exhaust fans, all components

• Condenser unit/fins

• Heat/air conditioning ducting (cleaning)

• Heat pump/air conditioning unit servicing

• Heating equipment

• HVAC filter

• Recording meter readings (gas, electric, water)

• Return air vents (not obstructed)

• Shower curtains and toilet seats

• Thermostat settings

INTERIOR STRUCTURE

Interior work includes every room of the unit (kitchen, bathrooms, hallways, bedrooms, living room, dining room, foyer, storage rooms, closets, mechanical rooms, janitor area, trash chute, communication room, recreational room, includes common areas etc.).

• A/C drain

• Base molding

• Bathroom heaters

• Bathroom accessories (soap dish, toothbrush holder, towel bars, toilet paper holders, etc.)

• Bathtub and shower units (all types)

• Cabinets and related hardware (hinges, latches, pulls, catches, guides, etc.)

• Caulking (all applications)

• Ceiling fans and light kits

• Circuit breaker panels (label each item)

• Commodes (all components), lavatories, kitchen sinks

• Doors (all components), (including matching wood grained texture)

• Drapery and other window coverings

• Dryer vents and filters

• Exhaust fans and power roof vents

• Faucets (components and filter)

• Flanges of commodes

• Grout (all applications) and lifetime grout seal

• Hose bibs, washer connections, angle stops, and cut-off valves

• Light Bulb (all types)

• Light diffusers, fixtures, and pull chains

• Medicine cabinets, metal or wood (mirrors, shelves, etc.)

• Mini-blinds, verticals, drapes, shutters, and all other window coverings

• Permanent and paper HVAC filters and return Air duct filters

• Plugs, p-traps, strainer baskets

• Pop-up drains and overflows on tubs and lavatories

• Shower/tub doors, seals

• Shower benches

• Single and double diverter-type faucets drains

• Swing spouts on single or dual control faucets

• Switches, panels, receptacles, plates, light fixtures, door bells, wiring, connections, and devices

• Utility box (washing machine)

• Venetian and vertical blinds and vinyl shades

• Vents (all types)

• Walls (sheet rock)

• Washer hoses and connections

• Window coverings

• Window sills and casings

• Windows and related hardware (pulls, locks, tracks, etc.)

• Any other items associated with units that has been installed, constructed, or approved by the government.

FACILITIES EXTERIOR

Preventative facilities inspections

• Dryer vents and deflector (protruding from wall and/or roof)

• Environmental control (hazardous waste)

• Exterior door locks

• Exterior doors

• Exterior furniture (such as concrete benches, tables, etc.)

• Exterior hose bibs

• Exterior lights and light globes/diffusers

• Fences (privacy, housing perimeter, etc.) to include all forms of repair and cleaning

• Gutters and down spouts cleaning

• Identification building numbers

• Light Fixtures/Light Bulbs (all types), including street lights and floodlights

• Privacy screens/walls

• Screen doors and related hardware

• Soffits and attic crawl space screens

• Splash blocks

• Storm surface drainage systems inspection

• Weather stripping

• Window screens and clips (metal and wood)

• Window glass (with and without grids)

• Any other items appurtenances that have been installed, constructed, or approved by the government

APPENDIX D BUILDINGS IN THIS CONTRACT

Bldg 1418 (Including Mech/Laundry Room Bldg 1419)

Bldg 1440 (Including Mechanical Room building1441)

Life Support Area (Wolf Pack Park) Bldg 3601 to 3630 (total 30 bldgs) including shower/latrine facility building 441

APPENDIX E

REPORTS/DATA REQUIRED

Title/Format Submission Date for Hard Copy and Final Electronic V iContractors Monthly Invoice by CLIN Report. ( para 1.4.14.)

As a minimum, include housing address, date/time received, date/time CLIN started/completed, date/time each type of major repair started/completed, square feet finished in each category, and total time allowed/used for each unit; all materials used by type, unit price, extension, totals shall be calculated for square feet, and a monthly cumulative amount

Monthly – 5th normal workday of following month

Preventive Maintenance Management Report. ( para 5.1.6) The Maintenance Management Report shall be separated by item inspected and include, as a minimum, the address, item and date item was scheduled for inspection, the actual date inspection was performed, the reason the inspection was not performed according to the approved plan, the findings of the inspection, and corrective action taken (referencing applicable job order number)

7th normal workday of following month

Mothly Service Call Log. ( para # 5.2.3.6) As a minimum, include housing units, in numerical order, with the following information: job order number, customer’s name, date received, service requested, and date completed

Monthly - 5th normal workday of following month

Quality Control Plan( para # 1.4.1) Contractor plan for preventing and identifying defective services.

Yearly – after final review and acceptance of the QCP and any subsequent changes within 10 days after the contract award.