Questions from Vendors FT Meade FTDTL CCTV Maintenance site visit on 25 AUG 2026 (006).docx

Questions from Vendors for Fort Mead FTDTL

1. System information (SOW Background and Section 6, Service and Support, pages 5-6): The SOW identify ICSNAes the system as an X-Series exacqVision NVR and includes software maintenance within the full-service plan. If available, could the Government share the NVR serial number or MAC address, the currently installed exacqVision software version, and whether the manufacturer's Software Subscription Agreement (SSA) is active, along with its expiration date if so? Exacq licenses software updates through the SSA, so this would help all offerors price the service plan accurately rather than estimating.

Software Name: Exacqvision Software Version: 25.1.7.0 Expiration Date: September 29, 2026

1. NAICS code: SF1449 Block 10 (page 1) identifies NAICS 561621 with a $25.0M size standard, while the CLIN schedule (pages 3-4) and the SAM.gov notice identify NAICS 811210. Could the Government confirm which NAICS code and size standard apply?

NAICS IS 811210

1. Questionnaire reference (Section L, page 53): The instructions reference a Questionnaire to be forwarded to a designated point of contact, along with information on prior contract schedule or technical shortcomings. Since Section M evaluates Technical Capability and Price only and the proposal volume chart does not include a questionnaire, could the Government confirm whether this language applies to this solicitation, and if so, provide the questionnaire and the designated point of contact?

Unable to locate any questionnaire related term in SOW. Please provide what is referenced here.

1. How many cameras are currently installed?

What percentage are fixed, PTZ, thermal, or specialty cameras?

Fixed Cameras: 97% PTZ Cameras: 3% How many recording servers, NVRs, storage arrays, and workstations are included in the maintenance scope?

Recording Servers:4

NVR:2

Workstation:1 Is there an as-built drawing package or inventory list available?

No

Cybersecurity / Network

1. Will maintenance personnel require network or administrator-level access to the CCTV system?

No. The maintenance will be provided on site.

Are there specific cybersecurity requirements (RMF, STIG, etc.) applicable to the system?

No.

Who provides network support if a camera issue is determined to be network-related?

The Vendor

1. Are there required response times for service calls (e.g., 4-hour, next business day, 24-hour)?

Are there different priorities assigned to critical versus non-critical camera outages?

NO. Respond within two business days (48hrs).

Is on-call or emergency after-hours support required?

Not required.

In the SOW 6.2 says the service calls and Repairs will be done between 0730 - 1600 Monday through Friday. How will service calls be addressed in the labs during that time?

Prior to the agreed service time, the laboratory will coordinate base access and lab access to the area for service/repair.

1. Is replacement equipment to be supplied by the contractor or the Government?

By the contractor.

1. Are spare cameras and replacement components currently maintained onsite?

No.

Are there any obsolete or end-of-life devices currently in service?

Yes. All cameras and cables are obsolete.

1. How many repair tickets have been generated annually over the last three years?

3 Tickets

1. Are there recurring problem locations or devices?

No.

1. The SOW states that the full-service plan includes parts and components and requires the Contractor to replace worn or defective parts necessary to restore the equipment to its original operational condition. To ensure our pricing fully reflects the Government’s expectations, please clarify the following:

Are all replacement parts required because of normal use or wear and tear—including major components such as cameras, encoders, recorders, servers, storage devices, and network hardware—to be included in the annual firm-fixed-price CLINs

Yes. Noted, a separate contract to upgrade cameras is being developed.

What types of repairs or component replacements would the Government consider outside the contract’s scope and eligible for a separate purchase instrument under Section 20.2?

Incidients such as Intentional Damage to the system and component.

· Can the Government provide a complete equipment inventory identifying the manufacturer, model number, quantity, configuration, and warranty status of each covered system component?

Not prior to the award. The scope is provided above.

· If an existing component is obsolete or no longer commercially available, may the contractor propose a compatible replacement or system upgrade for COR approval? If so, would that cost remain within the firm-fixed-price service plan or be handled separately?

Yes the contractor propose a compatible replacement. Yes the cost is remain within the firm-fixed-price service plan.

· Does the Government maintain any spare replacement parts that will be made available to the contractor?

No.

1. Can we get a diagram of the building?

We can provide the physical map and diagram within the facility. I cannot provide the digital copy.