Q and A -Washer and Dryer-W91QF4-25-Q-0003.pdf

Questions and Answers

RFQ # W91QF4-25-Q-0003

POM Washer and Dryer December 16, 2024

1. Question: Will there be site visit?

Gov’t Response: There will not be a site visit conducted.

2. Question: where is the list of washers and dryers found?

Gov’t Response: A list of washers and dryers, including their serial numbers, can be found in Technical Exhibit C, Building Unit Inventory List, on page 37 of the Performance Work Statement (PWS). Please note that this list will be provided to the successful bidder at the time of award.

3. Question: What is the model for washers and dryers?

Gov’t Response: The models of washers and dryers are as follows:

i. Whirlpool commercial laundry:

1. Washer: CAE2795FQ

2. Electric Dryer: CEM2795JQ

3. Gas Dryer: CGM2795JQ

ii. LG:

1. Dryer: Model DLE3600

2. Washer: Model WM4000HBA

3. Dryer/Washer Combo: 4.5 CF / 7.4 CF Model WKEX200HBA

4. Question: What are the service intervals for this contract?

Gov’t Response: The required service intervals for the laundry equipment are outlined in Section 1.1 of the PWS.

5. Question: What are the maintenance requirements for the equipment?

Gov’t Response: Maintenance requirements for the equipment are detailed in Section 5.5 of the PWS.

6. Question: Is there guidance for performing equipment repairs when a service call is requested?

Gov’t Response: Repairs will be performed as needed, in accordance with the guidelines set forth in Section 5.6 of the PWS and equipment manuals.

7. Question: There appears to be a discrepancy between the response time requirements in Section 1.8.1 (48 hours) and other sections referencing 72 hours for service call completion. Please clarify.

Gov’t Response: To clarify, the response time requirement is 48 hours, as stated in Section 1.8.1. If additional time is needed due to unforeseen circumstances, the Contracting Officer's Representative (COR) will be notified accordingly.

8. Question: What is the average number of monthly service calls and how many machines required replacement in the past year?

Gov’t Response: The current machines were installed a year ago. However, for reference, approximately 12 service calls per month were reported with the previous machines.

9. Question: Are there any emergency or after-hours service requirements?

Gov’t Response: Refer to section 1.8. Hours of Operations.

10. Question: Will there be an opportunity for a pre-bid site visit?

Gov’t Response: At this time, there will be no site visit for this procurement.

11. Question: Will there be provided staging areas for replacement machines?

Gov’t Response: Alternatively, please note that replacements are stored in our warehouse, and access can be arranged if necessary.

12. Question: What is the approximate age range of the washers and dryers to be serviced and maintained?

Gov’t Response: The machines were newly installed a year ago (2023)

13. Question: When pricing Item 002 Quarterly Services, should the quantity be "1" or "4"? Do you want the price broken down by quarter or just a total for the year?

Gov’t Response: In pricing for CLIN x0002, please total the entire period of one year of quarterly services to be performed four (4) times per year.

14. Question: When pricing Item 004 Service Call Request, how many estimated service calls should be anticipated in a 1-year period? Or is there a pre-determined dollar amount allocated for the year?

Gov’t Response: CLIN 0004 will be priced with a Not to Exceed amount at time of award. This amount will be based on the vendor’s service call price list. This price shall include travel costs.

15. Question: What is the name of the incumbent contractor?

Gov’t Response: This is a new requirement and therefore, there’s no incumbent contractor.

16. Question: What is the total contract value of the incumbent contractor?

Gov’t Response: This is a new requirement and therefore, there’s no incumbent contractor.