W91QEX-16-R-0001-0001 _Solicitation_Amendment_1_-_Dialogo_Digital_Magazine.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to submit questions and answ ers received during the allotted question/answ er period as a separate attachment to the solicitation and to revise parts of sections C, L, M, and The After-Hours, Surge/Overtime Support Hourly Rate Sheet of the solicitation in response to the questions received from industry. All changes are highlighted in Yellow for ease of reference throughout the solicitation amendment. As a result of this amendment, a solicitation deadline extension has not been granted. The point of contact for this action is the Contract Specialist: Paul Negrido / 305-437-2661 / paul.f.negrido.civ@mail.mil or the Contracting Officer: Michael A. Son / 305-437-1842 / michael.a.son2.civ@mail.mil.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 42

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 23-Dec-2015

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W91QEX-16-R-0001

X 9B. DATED (SEE ITEM 11)

23-Nov-2015

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

23-Dec-2015

CODE

410TH CSB-MIAMI DIVISION

9301 NW 33RD ST

DORAL FL 33172-1202

W91QEX 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W91QEX-16-R-0001

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been modified:

PERFORMANCE WORK STATEMENT

DIALOGO DIGITAL MILITARY MAGAZINE WEBSITE SUPPORT

FOR

UNITED STATES SOUTHERN COMMAND (USSOUTHCOM)

Part 1

General Information

1. GENERAL: This is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Introduction: USSOUTHCOM requires the capability to engage foreign military audiences in the Caribbean and Latin America via the internet in order to convey command messaging to foreign military partners and conduct influence activities. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform support to the Diálogo Digital Military Magazine as defined in this PWS except for those items specified as government furnished property (GFP) and government furnished services (GFS). The contractor shall perform to the standards in this contract.

1.2 Background: USSOUTHCOM’s Diálogo Digital Military Magazine website leverages internet media and technologies to most effectively inform key foreign military audiences. It’s a cost effective influence platform that keeps us engaged at a far lower cost than deployments of U.S personnel and equipment. The responsive nature and expansive reach of digital media has enabled the Command to rapidly provide truthful and accurate information to AOR audiences involved or interested in defense and security matters in order to counter hostile propaganda and misinformation and enhance USSOUTHCOM’s credibility.

1.3 Objectives: The contractor shall clearly articulate a detailed plan to develop, design, construct, and operate the website to effectively attract and inform Latin American and Caribbean military audiences.

1.4 Scope: The contractor shall provide services in support of information operations and information related capabilities in accordance with Joint Publications 3-13.2 (Military Information Support Operations) and JP 3-13 (Information Operations) within USSOUTHCOM J39. The contractor shall provide language translators that are American Translation Association (ATA) Certified or equivalent (International Equivalent Standard. Examples: ISO equivalent to ATA Certification, UK Association of Translation Companies equivalent to ATA Certification, etc.)

for native speakers and writers of Portuguese and/or Spanish languages. The Contractor must have the ability to adapt to Joint Publication changes and provide the same level of performance without any interruption in services.

1.5 Period of Performance: The period of performance shall be for a 12- month base period with four 12-month option periods.

1.6 General Information

1.6.1 Quality Control Plan (QCP)

The Contractor shall develop, implement, and maintain a QCP and program to ensure all work described in this contract is performed at or above the standard defined in the Performance Requirements Summary (PRS). The QCP is developed by the contractor for its internal use to ensure that it performs and delivers high-quality service. The contractor’s QCP is the means by which the contractor ensures all work complies with the requirements of the contract. The QCP identifies and corrects potential and actual problem areas throughout the entire scope of the contract.

1.6.1.2 The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The QCP shall be submitted within thirty (30) days of contract award. After acceptance of the QCP, the contractor shall receive the contracting officer’s (KO) acceptance in writing or any proposed changes to the QC procedures. The contractor shall submit QCP changes within five (5) days to the KO and Contracting Officer’s Representative (COR) for review and approval prior to implementation

1.6.2 Quality Assurance (QA): The government shall evaluate the contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards and contract quality requirements are met. Contract quality requirements” means the technical requirements in the contract relating to the quality of the product or service and those contract clauses prescribing inspection, and other quality controls incumbent on the contractor, to ensure the product or service conforms to the contractual requirements. It defines how the performance standards will be applied, the frequency of surveillance, the minimum acceptable defect rate(s), and deductions, if applicable.

1.6.3 Recognized Holidays: The contractor is not required to publish content on the following recognized holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business Monday thru Friday except Federal holidays or when the U.S. Government facility is closed due to local or national emergencies, administrative closings, or similar U.S Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.6.4.1 After-Hours, Surge/Overtime Support: In addition to normal duty hours, there may be a requirement for Key Personnel to work additional hours or provide after-hours support in the event of a crisis situation or otherwise. Any overtime, after-hours support, or surge hours must be approved in advance by the COR.

The contractor shall manage the website so that it is functional 24 hours a day seven days a week. The contractor personnel will receive guidance from the COR based on USSOUTHCOM operations.

Normal duty hours for the site manager, journalist/editor will be 0730-1630.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at the contractor’s facility. The Site Manager and site journalist/editor will perform duties at Headquarters, United States Southern Command, 9301 NW 33rd St. Doral, Florida 33172 Miami, FL., with some travel to other CONUS/OCONUS locations.

1.6.6 Type of Contract: The government will award a firm fixed price contract.

1.6.7 Security Requirements:

1.6.7.1 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information, and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured IAW Army Regulation (AR) 190-13, “The Army Physical Security Program.”

1.6.7.2 Personnel Security Clearance Requirements: Contractor personnel performing work at USSOUTHCOM HQ under this contract must have an active personnel security clearance at the SECRET level in the Joint Personnel Adjudication System (JPAS) at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are IAW with the attached DD Form 254, “Department of Defense (DOD) Security Classification Specification” The Contractor shall ensure that contractor employees and sub-contractor employees performing services under this contract comply with FAR 52.204-2, Security Requirements when the employee has access to information classified as “SECRET.” The Contract shall ensure the employee complies with the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DOD 5220.22-M), and any revisions to DOD 5220.22-M, notice of which has been furnished to the Contractor.

1.6.7.2.1 The contractor shall follow DOD Federal Acquisition Regulation Supplement (DFARS) clause 252.223- 7004, Drug-free Work Force; and local USSOUTHCOM policies regarding drug testing. The contractor shall conduct drug tests, ensuring all SECRET cleared contractor employees are tested at least once per year, each year of the contract, as well as when there is a reasonable suspicion that an employee uses illegal drugs. The drug testing shall be at the contractor’s expense. Positive drug test results shall be made available to both the KO and COR within 24 hours of known test results. Records of drug testing shall be made available to the COR.

1.6.7.3 Background Checks: The Contractor shall ensure contractor employees and subcontractor employees performing services under this contract have passed a security check conducted by the Host Nation Police Department of their residence or the State Police Department of their U.S. residence. Security checks that have been completed as part of a personnel security clearance background investigation, or a previous background check that was a condition of employment, meet this requirement. Documentation of these checks will be made available to the KO or COR upon request. The Government retains the right to exclude any employee from performance of duties under this contract if a background security check reveals an employee is a security risk. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract. If the Government determines additional background checks are required, at a minimum, and upon request from the Government, the Contractor shall provide to the KO or COR, the following information on any contractor or subcontractor employee performing services under this contract:

Full birth name Married name (if applicable) SSN or local equivalent (ID card number) Date of birth Place of birth (city, country)

1.6.7.3.1 Background Check Notification Requirements: If a background check on any employee or subcontractor employee performing services under this contract, whether the check was conducted as a condition of employment or as part of the contract with the Government, reveals any information from any source (including host country law enforcement) of criminal activity by Contractor employees, subcontractors, or subcontractor employees, the Contractor shall immediately:

(1) Notify the KO or COR of that information; and

(2) Reserved

(3) Notify the KO or COR of any suspicious activity by Contractor employees, subcontractors, or subcontractor employees the Contractor believes may pose a risk to U.S. or host nation national security or imminent risk of deadly bodily harm to any person;

(4) Any actions taken against Contractor employees, subcontractors, or subcontractor employees pursuant to this requirement.

The Contractor shall include the substance of this paragraph and the preceding paragraph in all subcontracts.

1.6.7.4 Employment Eligibility: Contractor shall ensure that all contractor employees and sub-contractor employees performing services under this contract have been pre-screened for employment eligibility using the E-verify Program on the Department of Homeland Security website http://www.uscis.gov/e-verify.

1.6.7.5 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. If applicable, government issued access badges shall not be worn outside designated facilities where visible to the general public. The Contractor shall immediately report suspicious activities to security personnel.

1.6.7.6 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

NOTE: All references to keys include key cards. Contractor shall not duplicate keys provided by the Government.

The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan.

Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

1.6.7.6.1 The Contractor shall report any occurrences of lost or duplicate keys/key cards to the KO and the COR (and physical property manager, if applicable) within two (2) hours or the next business day if after hours and to request key or lock(s) replacement. This notification and request for key(s) and lock replacement shall be submitted in writing. The total cost of the replacement may be at the Contractor’s expense.

1.6.7.6.2. Only authorized Contractor personnel shall use Government issued key(s) and/or key card(s). Contractor personnel shall follow security access requirements when entering secure areas. Contractor shall receive appropriate security clearance approval to allow visitor(s) access in secure areas.

1.6.7.7 Lock Combinations: The Contractor shall establish and implement methods to ensure all lock combinations are protected from unauthorized persons. The Contractor shall ensure lock combinations are changed when personnel with access to the combinations no longer have a need to know IAW local security procedures and policies. These procedures shall be included in the Contractor’s QCP.

1.6.8 Post Award Conference/Contract Periodic Progress Meetings: The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation (FAR) Subpart 42.5. The KO, COR, with other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the KO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

1.6.8.1 Special Qualifications: The Site Manager shall possess and maintain a level of proficiency in Spanish or Portuguese equivalent to a 3/3 on the Defense Language Proficiency Test (DLPT). The contractor shall provide proof of qualification no later than 90 days after contract award.

1.6.9 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Key Personnel: The following personnel are considered key personnel by the government: Site Manager and On-Site Journalist / Editor. The contractor shall provide a Site Manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The Site Manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The Site Manager or alternate shall be available 0730 to 1630 Monday thru Friday. Qualifications for all key personnel are listed below:

1.6.10.1 Site Manager and On-Site Journalist Editor Qualifications:

1.6.10.1.1. The Site Manager shall have at least 10 years of experience in mass communication. In addition the Site Manager shall have a Bachelor Degree in Journalism or at least three years of work experience in journalism, media-relations, or public relations. The Site Manager shall be able to obtain and maintain a level of proficiency in Spanish or Portuguese equivalent to a 3/3 on the Defense Language Proficiency Test (DPLT). The site manager shall have the ability to obtain and maintain a valid SECRET clearance.

1.6.10.2. The On Site Journalist / Editor

1.6.10.2. 1. The On Site Journalist / Editor shall have a Bachelor Degree in Journalism or at least three years of work experience in journalism, media-relations, or public relations. The On Site Journalist / Editor shall be able to obtain and maintain a level of proficiency in Spanish or Portuguese equivalent to a 3/3 on the Defense Language Proficiency Test (DPLT). The On Site Journalist / Editor shall have the ability to obtain and maintain a valid SECRET clearance.

1.6.11 Special Qualifications or Certifications: The contractor shall ensure employees comply with the Department of Defense Directive (DoDD) for Information Assurance (IA) number 8500.01E and Department of Defense Instruction (DoDI) for Information Assurance (IA) Implementation number 8500.2.

1.6.12 Identification of Contractor Employees: Contractor employees shall identify themselves as contractor personnel and shall avoid representing themselves as Government employees. This identification includes meeting attendance, answering Government telephones, email communications, and working in other situations where contractor status is not obvious. Contractor personnel identification shall be easily identifiable through the display of badges, name tags, lanyards, etc.

1.6.13 Contractor Travel: Contractor shall be required to travel during the performance of this contract. The contractor may be required to travel to off-site training locations. At times, the Contractor may be required to bring with them small items to include but not limited to promotional materials such as pens, pencils, brochures, notebooks, agenda planners, etc. Contractor shall be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the COR 10 days prior to travel.

1.6.14 Other Direct Costs (ODC): Other Direct Costs may include items such as Hardware, Phone service, software, supplies, Copyscape searches, Mailchimp Newsletter Service, Dish Network, Single Sign On (SSO) solution, AFP Photo, AFP Wire, Facebook, and Google Adwords.

1.6.15 Data Rights The Government has unlimited rights to all documents/material produced under this contract.

Any recordings of conversations interpreted shall be turned-in to the Government upon completion of the interpretation service. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.16. Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the

Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall apply, and shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

The Contractor shall adhere to all DOD Commercial Use of Imagery Guidelines stated at (http://www.defenseimagery.mil/products/dodimagery/commercialuse.html). The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.6.16.1 Non-Disclosure Statements: The Contractor shall provide signed non-disclosure agreements to the Government prior to commencement of work under the contract. Disclosure of information by Contractor personnel may result in Contractor personnel removal from performance of duties under this contract.

1.6.17 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.18 Phase-in/Phase-Out (PIPO) Period : To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board during the 30 day phase in/ phase out period. During the phase in/phase out period, the Contractor shall become familiar with performance requirements in order to commence full performance of services at the end of the phase-in period.

1.6.19 Training Requirements:

1.6.19.1 Anti-Terrorism (AT) Level I Training: The Contractor shall complete AT Level I Training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or 30 calendar days after employment of new personnel, all contractor employees, including subcontractor employees, who are employed under the contract shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based contractor employees and associated sub-contractor employees. The Contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR (or to the contracting officer, if a COR is not assigned) within 10 calendar days after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://Jkodirect.jten.mil. Contractor personnel must complete refresher training every 12 months except AOR specific AT Level I training which shall be completed as required by local AT policies.

1.6.19.2 If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer.

Verification of the training shall be provided to the COR within 10 calendar days after completion of the training.

1.6.19.3 OPSEC Training: Contractor employees, including subcontractors, shall complete Level I OPSEC training within 30 calendar days of employment under this contract. OPSEC Level I training is available at https://www.iad.gov/ioss/opse1301/index.htm. Contractor personnel must complete refresher training every 12 months. If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer.

Verification of the training shall be provided to the COR within 10 calendar days after completion of the training.

1.6.19.4 Information Assurance (IA) Training: Contractor employees, including subcontractors, requiring access to Government information systems shall complete the DOD IA Cyber Awareness Training. All employees working information technology (IT)/IA functions must comply with DOD and Army training requirements per DOD Directive (DODD) 8570.01, Information Assurance Training Certification and Workforce Management, DOD 8570.01-M, Information Assurance Workforce Improvement Program, and AR 25-2, Information Assurance, within 30 days of employment. Training is available at https://ia.signal.army.mil/DoDIAA/default.asp. All Contractor personnel and subcontractor personnel performing services under this contract with access to a government information system must be registered in the Army Training Certification Tracking System (ATCTS). Contractor personnel must complete refresher training every 12 months.

1.6.20 Foreign (OCONUS) Requirements:

1.6.20.1 Theater and Country Clearance Requirements: Contractor shall ensure all U.S. citizen or U.S. resident contractor employees and sub-contractor employees performing services under this contract comply with the training and Theater/Country Clearance requirements listed in the Government Foreign Clearance Guide for the country in which they will be employed. The requirements can be found at https://www.fcg.pentagon.mil/fcg.cfm.

Verification of the training will be made available to the KO or COR upon request.

1.6.20.1.1 All Contractor employees and subcontractor employees must complete the computer based SERE 100.1 Code of Conduct training course prior to theater entry. Training is available at http://jko.jten.mil. Completed training meets the requirement for 3 years. Verification of the training will be made available to the KO or COR upon request.

1.6.20.2 Medical Travel Requirements: Contractor shall ensure that all contractor employees and subcontractor employees are medically, dentally, and psychologically fit for performance of their duties. All U.S. citizen and third country national (TCN) contractor and sub-contractor personnel must meet the medical screening requirements established by the USSOUTHCOM Commander in the Medical Suitability Screening Regulation (SC Reg 40-501), as well as the requirements identified in FORCE HEALTH PROTECTION (FHP) GUIDANCE FOR DEPLOYMENT in the USSOUTHCOM AOR or their successors and follow immunization and health protection guidelines outlined therein. All immunizations must be obtained prior to traveling to the USSOUTHCOM AOR.

U.S. citizen and TCN contractor and sub-contractor personnel traveling from a country outside of the USSOUTHCOM AOR must travel into the USSOUTHCOM AOR with a current copy of the Public Health Service Form 791, “International Certificate of Vaccination”. In addition, U.S. citizen and TCN contractor and sub-contractor personnel traveling to the USSOUTHCOM AOR are required to be beneficiaries of a medical evacuation plan and service through an insurance plan provided by their employer or paid for individually.

1.6.20.3 Synchronized Pre-deployment and Operational Tracker (SPOT): Contractor shall enter all U.S. citizen and third country national (TCN) contractor employees and sub-contractor employees performing services under this contract who will provide services for 30 consecutive days or longer into the SPOT system. This requirement also applies to Contractor personnel with a place of performance within the U.S., including USSOUTHCOM Headquarters and the service component commands, that may, within the terms of their contracts, deploy to the USSOUTHCOM AOR for periods anticipated to exceed 30 consecutive days. The KO or COR will approve all employees in the SPOT system and a Letter of Authorization (LOA) is generated to the Contractor on each employee. The signed LOA is required for travel to, from, or within the USSOUTHCOM AOR. The LOA also will identify any additional authorizations, privileges, or Government support to which Contractor personnel are entitled under this contract. The LOA will be regenerated by the Contractor upon expiration of the LOA. Information and standards for the SPOT system is posted on the U.S. Government Foreign Clearance Guide website at https://www.fcg.pentagon.mil/fcg.cfm for the country of employment. Access to SPOT is https://spot.altess.army.mil.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the

PWS.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of U.S. Government property.

2.1.8. QUALITY ASSURANCE. The U.S. Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The U.S. Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

2.1.14. DoD COMMERCIAL USE OF IMAGERY GUIDELINES. The use of Department of Defense still and /or motion imagery that includes people who can be personally identified in the image is not authorized, unless the requestor contacts the person (s) and obtains written permission for the use of their identifiable image. If still and / or motion imagery is to be used for commercial advertisement, the proposed ad layout with its accompanying copy must be approved by the Assistant Secretary of Defense for Public Affairs.

2.2. ACRONYMS:

AOR Area of Responsibility AQL Acceptable Quality Level ATCTS Army Training Certification Tracking System BPR Business Process Requirements CMR Contracting Manpower Reporting CONOP Convoy Operations CONUS Continental United States DII Defense Information Infrastructure DoD Department of Defense Directive DoDI Department of Defense Instruction DOS Department of State FTP File Transfer Protocol GFE Government Furnished Equipment IMS Information Maintenance System IA Information Assurance IT Information Technology JP Joint Publication JTR Joint Travel Regulation MIL Military MOE Measure of Effectiveness MOP Measure of Performance OCI Organizational Conflict of Interest OPSEC Operations Security QASP Quality Assurance Surveillance Plan SCTIMS USSOUTHCOM TCA Information Management System TDY Temporary Duty TSC Theater Security Cooperation TS SCI Top Secret Sensitive Compartmented Information

PART 3

Government Furnished Equipment (GFE), Government Furnished Property (GFP), and Government Furnished

Services (GFS)

3. GOVERNMENT FURNISHED ITEMS AND SERVICES: The following applies to Key Personnel working on-site at US Southern Command Headquarters Only

3.1 Services: The Government will provide the following as necessary

3.2 Facilities: The U.S. Government will provide all the necessary desks, work space, utilities, electric power hook-up, computers, access to copiers and facsimile machine, telephone services, logistics support and country clearances required in the performance of services under this contract at the area of operations or work sites, IAW theater policies.

3.3 Utilities: The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the faucets, turning off lights, and powering off equipment at the end of the work day.

3.4 Equipment: The U.S. Government will provide a dedicated work area and equipment for on-site support. The Contractor shall be provided access to all information required to perform duties. All GFE shall be utilized in strict performance of contract related duties and the Contractor shall maintain policies that prohibit fraud and abuse. All communications equipment/capabilities including classified and unclassified telephone services, and facsimile services if available will be for official business only. The Contractors shall complete a System Authorization Access Request (SAAR) (DD2875) for each individual that requires access to the U.S. Government network.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 Facility Security Clearance: The contractor shall possess and maintain a SECRET facility security clearance from the Defense Security Service. The Contractor’s employees, performing work in support of this contract, shall have been granted a SECRET personnel security clearance from the Defense Industrial Security Clearance Office.

The DD Form 254 is provided as Attachment 1. The Facility Security Clearance must match the highest security clearance required for personnel.

PART 5

SPECIFIC TASKS

5. Specific Tasks: The contractor shall provide non-personal services in support of information operations and information related capabilities in accordance with Joint Publications 3-13.2 (Military Information Support Operations) and JP 3-13 (Information Operations) within USSOUTHCOM J39. The contractor shall provide language translators that are American Translation Association Certified for native speakers and writers of both Portuguese and Spanish languages. The Contractor must have the ability to adapt to Joint Publication changes and provide the same level of services without any interruption in performance. The contractor's translation management shall maintain American Translation Association (ATA) certification or equivalent (International Equivalent Standard. Examples: ISO equivalent to ATA Certification, UK Association of Translation Companies equivalent to ATA Certification, etc.), and the contractor shall abide by ATA or equivalent standards, including independent verification and use of native language translators. All Tasks listed below shall be executed to meet issued suspense and shall have no more than 3 rewrites per report or product. All positions shall establish/continue continuity books that cover routine tasks with timelines and points of contact at all levels. Basic and fundamental skills common to all contracted personnel are: Basic Microsoft Office software applications knowledge (e.g., PowerPoint, Excel, Access). Updates to software and information technology systems, as well as changes in systems during the period of this contract’s performance are a possibility. The Contractor must have the ability to adapt to these changes and provide the same level of services without any interruption in performance.

5.1. Basic Services. The contractor shall provide a language translator that is American Translation Association (ATA) certified or equivalent(International Equivalent Standard. Examples: ISO equivalent to ATA Certification, UK Association of Translation Companies equivalent to ATA Certification, etc.), and shall have the ability to speak and write in either Portuguese or Spanish languages. The services and principal products are a series of information management systems used by the U.S. Government on a daily basis. Under this contract, these systems are to be integrated, managed, trained, operated and maintained in support of influence operations as designated by the COR.

To meet the U.S. Government’s information management tasks, a full-spectrum of Information Technology support contractors are required to effectively execute the missions and the roles and responsibilities assigned to the Directorate and facilitate the execution of the program across the command.

5.2. Develop and operate the website: Contractor shall develop and operate the website in accordance with the government’s requirements and at accepted industry standards, with consideration for regional and local cultural and social norms.

5.3 Social Media: The contractor shall manage the associated social media pages/sites for each existing website and conduct social media assessments.

5.4 Data Analysis: The Contractor shall research, collect and analyze data and make recommendations to the Government on methods to shape the global media landscape, develop techniques, exploit new and emerging Internet technologies and techniques, and maximize use of industry best practices, including, but not limited to, Really Simple Syndication (RSS 2.0), slideshows, audio/video content syndication, email subscription list server hosting, polls (as required), surveys (as required), blog integration, streaming video/audio, and advanced search functions. The Government requires the use of XHTML, Java scripting, and flash development. The following paragraphs describe/ address the specifications for the websites.

5.5 Operate existing website tailored to military audiences per approved CONOPs. The contractor shall develop and after USSOUTHCOM review and approval, will implement a plan to transition current website responsibilities from the incumbent contractor. Contractor shall provide a transition plan. In accordance with this PWS, the contractor shall assume control of and operate the following websites (basic concepts for planning are listed below). All of the websites are on the Internet at locations listed below. Contractor shall also assume control of and operate all website-associated social media pages.

5.5.1 Diálogo Digital Military Magazine (www.Diálogo-americas.com). This website is published five days per week with up to 40,000 words per month in English, Spanish and Brazilian dialect Portuguese.

5.5.2 Develop and operate any emerging websites per USSOUTHCOM CONOPs. The contractor shall develop and operate emerging websites and associated social media pages for Diálogo in accordance with USSOUTHCOM-provided CONOPs. Website development will be divided into its various functional areas for each website; content, site development, design and usability, and user and staff training. Contractor shall develop prototype websites for review, input and approval prior to launch on the Internet within one hour of approval. Websites will be at operating capability at the completion of website development. The Government will require the contractor to provide fully operational, restricted access websites (protected by username and password) ready to go active upon approval by the COR.

5.5.2.1. For any emerging website, the contractor shall develop, and submit for approval a logo, unique website format/layout, and site name. Once submitted for approval, this logo, website format/layout, and site name become property of the Government. The Contractor, after getting final approval, will secure rights to the chosen URL (as well as those of similar URLs, i.e. .com, .net, .info, .org, etc., as required by USSOUTHCOM.). The Government will retain ownership of the final approved URL, all similar URLs, and all content developed in support of these web operations.

5.6 Provide translation support. The Contractor shall provide full translation support to all aspect of the websites, including publishing content (contractor and government-provided) and online comments or messages received, in the languages listed in section 5.5.1 for existing websites and specific languages for any emerging website in accordance with finalized USSOUTHCOM-provided CONOPs. The contractor shall provide translation support for all content on the websites to include translation support on all associated social media sites.

5.7 Provide website technical support. The government requires that all websites be operational and accessible on the Internet 24 hours a day, seven days a week, with a 98% reliability rate. The contractor shall provide on-call analytical, technical, and consulting support to maintain operational websites on a 24/7 basis with a 98% satisfactory rate. Outstanding issues shall be resolved within 48 hours.

5.8 The contractor shall provide a password-protected online collaborative forum or related web-based system that facilitates and enables the coordination of content approvals, technical updates and other program-related coordination.

5.9 Contractor shall collect, produce, and configure content material and maintain a catalog of the content material for loading onto the websites. An archival system shall be emplaced to ensure all material posted to the websites will remain available to the target audiences. All contractor produced original content, content synthesized from other sources that is configured and posted, reader comments and feedback comments, will all become the property of the Government and will be administered by the COR; this includes content that is rejected for posting or otherwise not posted, as well as, business practices, actual URLs and those closely associated URLs, website names, and other pertinent information.

NOTE: Data rights which are not free of charge to the Government to include but not limited to archival rights through AFP or other similar stock imagery providers shall not be considered property of the US Government as these entities do not relinquish ownership rights to their copyrighted material. The US Government understands and recognizes that ownership or transfer of ownership of this data cannot be provided for under performance of the contract and will not be considered US Government property.

5.10 Website format shall be tailored to attract viewers based upon the concurrent evaluation and trend analysis of the websites’ consumer demographics. The contractor shall ensure that all websites are optimized and available in appropriate formats for mobile web users.

5.11 The contractor shall electronically host content with Core Features, to include text and graphics, consisting of Website Content Provisioning - serving daily worldwide web surfers that are using the latest versions of Internet Explorer, Firefox, Chrome, Opera, and latest versions of other web browsers and/or latest browsing technology. E-mail List Server hosting with real time list server capability to support distribution of content to individuals interested in receiving direct email subscriptions. E-mail feedback system to receive, translate, route appropriately, and develop response to all e-mail from the feedback section of the websites. Contractor shall provide translated emails to the COR within 24 hours.