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Questions Answers
| Can you provide an approximate number and type of past change requests? |
| Approximately 15-20 |
| Can you clarify if this is a support contract of the current website only or whether it also includes a new website development that takes place during the base year or optional years? |
| The contractor shall provide maintenance and sustainment of the existing ATEC Civilian Careers website: http://www.atecciviliancareers.com/ |
| Are there future plans or needs to expand the site to include new functionality or content areas? |
| There are no plans to expand the site to include new functionality or content areas. |
| Can you clarify if the vendor will be entering/populating content in the CMS or will the ATEC staff be entering/populating content? |
| The contractor will initially build the website using ATEC content and it will be jointly maintained by the contractor and ATEC POC |
| In the monthly status reports the vendor is to recommend updates and changes to the existing site. How should we budget for these unknown issues? |
| Monthly status reports will include website analytics, issues and recommendations, schedule of completed, current, and future tasks, technical status, etc.; recommended updates can be provided any time during the contract. It is contractor’s responsibility to project costs for unknown issues based on their historical ticketing/website sustainment actions. |
| Under section 3.5 it states that “The contractor shall provide helpdesk support and tracking.” Does this include support for the general public or the ATEC staff? |
| This support is solely for ATEC staff. |
| What specific Drupal core version is currently running in production? |
| The publicly available information does not disclose specific Drupal core version currently running in production. The site is built on Drupal, but exact version is not published or accessible without administrative access. |
| How many content types are currently defined on the site? |
| The total count can only be verified by the administrative interface by the current contractor. See http://www.atecciviliancareers.com/ for specific content. |
| How many custom modules are currently installed, and what is the primary function or business purpose of each? |
| The website’s core function is to provide information with the public to support marketing and branding; See http://www.atecciviliancareers.com/ for additional information. |
| Have there been any challenges or barriers encountered during previous upgrade attempts? Please describe any technical debt that has impacted update processes. |
| There have not been any challenges or barriers encountered during previous upgrade attempts. |
| Does the site include any significant authenticated functionality or features that are not publicly accessible? If so, please describe. |
| There is no significant authenticated functionality or features that are not publicly accessible. |
| Are there any known performance issues or scalability concerns with the current site? |
| There are no known performance issues or scalability concerns with the current site. |
| What is the process for requesting infrastructure-level changes (e.g., PHP version updates, server configuration modifications, installation of system dependencies)? |
| This is the contractor’s responsibility. Change requests are made via email to the lead engineer. A change request is submitted, reviewed, tested, approved, and implemented. |
| What is the typical turnaround time for infrastructure change requests? |
| Minor changes ~48 hours |
Major changes ~1 week
| Who is responsible for maintaining and updating the underlying server software and dependencies required by Drupal? |
| This is this contractor’s responsibility. |
| Will there be a designated Point of Contact (POC) or help desk for infrastructure support requests? |
| The ATEC POC, in coordination with the contractor’s lead engineer will address infrastructure requests. |
| Is the scope of work inclusive of both web maintenance and web content/web design? |
| The initial scope of work shall include web design and technical maintenance, with ATEC serving as the lead for content. Under the currently exercised option years, the scope is limited to maintenance. |
| If so, what creative elements is the contractor responsible for creating? |
| Current option year is maintenance only. Initial content for a new website would include visual design, format, user experience, creative deliverables, content presentation with ATEC provided content. |
| Does the scope include content development? Or is all content provided by ATEC and simply uploaded by the contractor? |
| Any and all content will be provided by ATEC. |
Cloud Hosting Responsibility Contradiction Section 4.2 states the Contractor “shall maintain all data” in a compliant IL2 cloud environment, yet the final paragraph states the Government “will provide all CSO requirements… as GFE.”
Question: Will the Government provide the hosting environment (tenant, subscription, CSO) as GFE and the contractor merely administer it, or must the contractor procure and operate a compliant IL2 cloud environment at its own expense?
Contractor will provide hosting environment; They will procure and operate a compliant IL2 cloud environment at its own expense (This cost will be included in Contractor’s proposal, not add on or unforeseen expense).
Section 2.3.1 requires software deliverables to be marked CUI and contain DFARS export-control warnings, but IL2 explicitly prohibits hosting CUI.
Question: Does ATEC intend for software components containing CUI markings to reside in an IL2 environment, or should an alternative impact level be used for development and storage?
No CUI is hosted or intended to be hosted in the IL2 environment.
Open-Source Licensing vs Required Government Markings Section 2.3.1 mandates the Government’s restrictive DFARS header be embedded in all software components.
Question: How should this requirement be reconciled with open-source licensing obligations (MIT, GPLv3, BSD, Apache), which may prohibit adding restrictive notices or mixing incompatible license terms?
The software provided by the contractor is commercial software.
Unlimited Rights vs Open-Source Components Section 2.3.1 states the Government requires “Unlimited Rights” for any non-commercial software.
Question: Does this apply to derivative works of open-source software, and must the contractor obtain formal copyright assignment from contributors for all modifications?
The software provided by the contractor is commercial software.
“No Access to Government Systems” vs Government-Provided Tenant Access Section 2.0 says the contractor will not have access to any Government systems, while Section 4.2 says the Government will provide tenant administrative credentials.
Question: Please clarify what system access the contractor will or will not receive.
The contractor will not have access to any Government systems.
| Where is the current Civilian Careers Website hosted? |
| This is the contractor’s responsibility. The Contractor shall maintain all data within the legal jurisdiction of the United States IAW DFARS 239.7602-2(b). |
| Who is responsible for hosting the website? |
| The Contractor is responsible or hosting the website. |
| Does the website need to be redesigned? |
| The current website design meets ATEC’s requirements. |
| Should we include an estimate for labor and cost during the transition period of 30-90 days separate from estimates of the 12-month base year? Or should the transition period be included within the base year estimate? |
| If a new website design is required due to a contract change, include estimated labor and cost during the transition period of 30-90 days separate from estimates for the 12-month base year. |
| Can you clarify the deliverable expectations during the 30–90-day transition period? |
| The contractor shall provide all personnel, equipment, software, tools, materials, supervision and non-personal services necessary to maintain a fully functional website as defined in this PWS. The website must be compliant with modern browsers, such as, Internet Explorer, Microsoft Edge, Firefox, Chrome, and Safari to include their mobile counterparts. As stated in 3.3.2 The contractor shall create new pages and web-links using the existing web design and infrastructure. Must ensure a streamlined transition with no downtime or disruption to the current website. |
