W91CRB-19-R-5001.pdf

SOLICITATION, OFFER AND AWARD 1. This Contract Is A Rated Order Under

DPAS (15 CFR 700)

Rating Page of Pages

2. Contract Number 3. Solicitation Number 4. Type of Solicitation 5. Date Issued 6. Requisition/Purchase Number Sealed Bid (IFB)

Negotiated (RFP)

7. Issued By Code 8. Address Offer To (If Other Than Item 7)

NOTE: In sealed bid solicitations ‘offer’ and ‘offeror’ mean ‘bid’ and ‘bidder’.

SOLICITATION

9. Sealed offers in original and copies for furnishing the supplies or services in the Schedule will be received at the place specified in item 8, or if handcarried, in the depository located in until (hour) local time (Date).

Caution - Late Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. For Information A. Name B. Telephone (No Collect Calls) C. E-mail Address

Call: Area Code Number Ext.

11. Table Of Contents

(X) Sec. Description Page(s) (X) Sec. Description Page(s)

Part I - The Schedule Part II - Contract Clauses A Solicitation/Contract Form I Contract Clauses

B Supplies or Services and Prices/Costs Part III - List Of Documents, Exhibits, And Other Attach.

C Description/Specs./Work Statement J List of Attachments D Packaging and Marking Part IV - Representations And Instructions E Inspection and Acceptance K Representations, Certifications, and F Deliveries or Performance Other Statements of Offerors G Contract Administration Data L Instrs., Conds., and Notices to Offerors H Special Contract Requirements M Evaluation Factors for Award

OFFER (Must be fully completed by offeror) NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

12. In compliance with the above, the undersigned agrees, if this offer is accepted within _____ calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. Discount For Prompt Payment 10 Calendar Days (%) 20 Calendar Days (%) 30 Calendar Days (%) Calendar Days (%) (See Section I, Clause No. 52.232-8)

14. Acknowledgment of Amendments (The offeror acknowledges Amendment No. Date Amendment No. Date receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated):

15A. Name and Code Facility 16. Name and Title of Person Authorized to Sign Offer Address of (Type or Print) Offeror

15B. Telephone Number 15C. Check if Remittance Address is 17. Signature 18. Offer Date Area Code Number Ext. Different From Above – Enter such

Address In Schedule

AWARD (To be completed by Government)

19. Accepted As To Items Numbered 20. Amount 21. Accounting And Appropriation

22. Authority For Using Other Than Full And Open Competition: 23. Submit Invoices To Address Shown In Item

10 U.S.C. 2304(c)( ) 41 U.S.C. 253(c)( ) (4 copies unless otherwise specified)

24. Administered By (If other than Item 7) Code 25. Payment Will Be Made By Code

26. Name of Contracting Officer (Type or Print) 27. United States Of America 28. Award Date

(Signature of Contracting Officer)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

AUTHORIZED FOR LOCAL REPRODUCTION Standard Form 33 (Rev. 9-97) Previous edition is unusable Prescribed By GSA-FAR (48 CFR) 53.214(c)

W91CRB-19-R-5001

X

2018DEC07

DOA7

SEE SCHEDULE

W91CRB

ACC-APG - DIVISION D (W91CRB)

6515 INTEGRITY COURT

APG, MD 21005-3013

REM D NGO

(410)306-2667

CCAP SCD

REM.D.NGO.CIV@MAIL.MIL

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CONTINUATION SHEET

Reference No. of Document Being Continued Page of

Name of Offeror or Contractor:

PIIN/SIIN MOD/AMD

SECTION A - SUPPLEMENTAL INFORMATION

Buyer Name: REM D NGO

Buyer Office Symbol/Telephone Number: CCAP SCD/(410)306-2667

Type of Contract 1: Firm Fixed Price

Kind of Contract: Supply Contracts and Priced Orders

*** End of Narrative A0000 ***

1. This is a Foreign Military Sales (FMS) requirement for supplies of Very Small Aperture Terminal (VSAT) equipment, commercial bandwidth, public internet protocol (IP) addresses, local Internet Service Providers, satellite transition services and back-up hub services that are required by the Government of Iraq through Foreign Military Sales (FMS). This requirement is set forth in the Letter of Offer and Acceptance (LOA): IQ-B-ADP. Performance shall take place throughout Iraq.

2. This solicitation will result in a Firm Fixed Price (FFP) Indefinite Delivery Indefinite Quantity (IDIQ) Contract. Anticipated ordering period is five (5) years from the date of award.

3. The contractor shall propose prices for the items as described in the Performance Work Statement (PWS) and submit in unlocked excel format.

4. The guaranteed minimum dollar amount that will be ordered under this IDIQ is $250,000.00.

5. Inspection and acceptance will be origin for supplies and destination for services.

*** END OF NARRATIVE A0001 ***

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Page of

Name of Offeror or Contractor:

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

Reference No. of Document Being Continued

MOD/AMD

SECTION B - SUPPLIES OR SERVICES AND PRICES/COSTS

0001 BANDWIDTH FIXED SITES 1 LO $ _____________________ __________________

SERVICE REQUESTED: VSAT

CLIN CONTRACT TYPE:

Firm Fixed Price

See PROPOSAL SUBMISSION section L, page 56 on how to submit prices.

(End of narrative B001)

Inspection and Acceptance _________________________

INSPECTION: Destination ACCEPTANCE: Destination

Deliveries or Performance _________________________

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

001 1 31-DEC-2023

0002 BANDWIDTH MOBILE SITES 1 LO $ ______________________ __________________

SERVICE REQUESTED: VSAT

CLIN CONTRACT TYPE:

Firm Fixed Price

See PROPOSAL SUBMISSION section L, page 56 on how to submit prices.

Under VSATPRICE.xls, Pricing only required for 1

Satellite, IS-20 or Alternative Satellite.

(End of narrative B001)

Inspection and Acceptance _________________________

INSPECTION: Destination ACCEPTANCE: Destination

Deliveries or Performance _________________________

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

001 1 31-DEC-2023

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Name of Offeror or Contractor:

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

Reference No. of Document Being Continued

MOD/AMD

0003 MANAGED SERVICES 1 LO $ ________________ __________________

SERVICE REQUESTED: VSAT

CLIN CONTRACT TYPE:

Firm Fixed Price

See PROPOSAL SUBMISSION section L, page 56 on how to submit prices.

(End of narrative B001)

Inspection and Acceptance _________________________

INSPECTION: Destination ACCEPTANCE: Destination

Deliveries or Performance _________________________

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

001 1 31-DEC-2023

0004 EQUIPMENT 1 EA $ $ _________ ______________ __________________

COMMODITY NAME: VSAT EQUIPMENT

CLIN CONTRACT TYPE:

Firm Fixed Price

See PROPOSAL SUBMISSION section L, page 56 on how to submit prices.

(End of narrative B001)

Packaging and Marking _____________________

Inspection and Acceptance _________________________

INSPECTION: Origin ACCEPTANCE: Origin

Deliveries or Performance _________________________

DOC SUPPL

REL CD MILSTRIP ADDR SIG CD MARK FOR TP CD ______ ________ ______ ______ ________ _____

DEL REL CD QUANTITY DEL DATE __________ ______________ ___________

001 1 31-DEC-2023

FOB POINT: Origin

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Page of

Name of Offeror or Contractor:

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

Reference No. of Document Being Continued

MOD/AMD

SHIP TO:

0005 SERVICES 1 LO $ ________ __________________

SERVICE REQUESTED: SERVICES

CLIN CONTRACT TYPE:

Firm Fixed Price

- Satellite Transition

- See PROPOSAL SUBMISSION section L, page 56 on how to submit prices.

(End of narrative B001)

Inspection and Acceptance _________________________

INSPECTION: Destination ACCEPTANCE: Destination

Deliveries or Performance _________________________

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

001 1 31-DEC-2023

0006 TRAVEL ODC __________

Normalized amount is $200,000.00 per year for a total of $1,000,000.00 for five (5) years.

The travel costs are reimburseable by Delivery Order

(DO). The vendor shall propose all related travel costs, if applicable, with each DO and that each DO

PWS will specify the required travel.

The contractor shall use the most recent year of published CONUS and OCONUS Per Diem rates and the

Joint Travel Regulations (JTR) as a basis for billing travel costs.

(End of narrative B001)

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SECTION C - DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

Regulatory Cite Title Date Regulatory Cite Title Date _______________ ______________________________________________________________________ ____________ _______________ ______________________________________________________________________ ____________

C-1 5152.225-5907 MEDICAL SCREENING AND VACCINATION REQUIREMENTS FOR CONTRACTOR JUN/2015

(ECC-A) EMPLOYEES OPERATING IN THE CENTCOM AREA OF RESPONSIBILITY (AOR)

(a) All contractor employees are required to be medically, dentally, and psychologically fit for deployment and performance of their contracted duties as outlined in the Defense Federal Acquisition Regulation Supplement (DFARS) clause 252.225-7995, Contractor Personnel

Performing in the United States Central Command Area of Responsibility. This clause requires all contractor personnel to meet the theater specific medical qualifications established by the Geographic Combatant Commander before deploying to, being granted installation access, or performing work under the resultant contract. In the USCENTCOM Area of Operation (AOR), the required medical screening, immunizations, and vaccinations are specified in the current USCENTCOM individual Protection and Individual Unit Deployment

Policy and DoD Instruction (DODI) 3020.41, Operational Contract Support (OCS). Current medical screening, immunization, and vaccination requirements are available at http://www2.centcom.mil/sites/contracts/Pages/GCP.aspx. The current DODI is available at http://www.dtic.mil/whs/directives/corres/ins1.html. The current list of immunization and vaccination requirements are available at http://www.vaccines.mil.

(b) The USCENTCOM policy requires contractors to ensure adequate health management is available for Tuberculosis (TB) screening, diagnosis, treatment, and isolation during the life of the contract. This includes management and compliance with all prescribed public health actions regarding TB and the responsibility to ensure adequate health management is available at the Contractors medical provider or local economy providers location for all contractor and subcontractor employees throughout the life of the contract. The contractor shall maintain medical screening documentation, in English, and make it available to the Contracting Officer, military public health personnel, or Base Operations Center installation access badging personnel upon request.

(1) U.S. Citizens are considered Small-Risk Nationals (SRNs) as the U.S. has less than 25 TB cases per 100,000 persons. A TB testing method of either a TB skin test (TST) or Interferon Gamma Release Assay (IGRA) may be used for pre-deployment and annual re-screening of all U.S. Citizens employed under the contract. For a contact investigation, all personnel with a positive TST or IGRA will be evaluated for potential active TB with a symptom screen, exposure history and CXR. A physical copy of all TST, IGRA, and/or CXRs and radiographic interpretation must be provided at the deployment center designated in the contract, or as otherwise directed by the Contracting

Officer, prior to deployment and prior to installation access badge renewal.

(2) Other Country Nationals (OCNs) and Local Nationals (LNs) shall have pre-deployment/employment testing for TB using a Chest x-ray

(CXR) and a symptom survey completed within 3 months prior to the start of deployment/employment, with annual re-screening prior to installation access badge renewal. This is the only way to verify interval changes should an active case of TB occur. When conducting annual re-screening, the Contractors medical provider or local economy provider will look for interval changes from prior CXRs and review any changes in the symptom survey. A physical copy of the CXR film with radiographic interpretation showing negative TB results must be provided to the Base Operations Center prior to the start of deployment/employment, with annual re-screening prior to installation access badge renewal.

(3) After arrival in the USCENTCOM AOR, all cases of suspected or confirmed active TB must be reported to the theater Preventive

Medicine (PM) Physician and/or TB Consultant within 24 hours. Contact tracing, and medical coding, have specific requirements. After consultation with the Theater PM or TB Consultant, the contractor or sub-contractor with suspected or confirmed TB are required to be evacuated to the closest civilian hospital for treatment. The Contractor is responsible for management and compliance with all prescribed public health actions. The employee, contractor/sub-contractor shall be transported out of theater following three (3) consecutive negative sputum smears.

(c) All employees, contractors and sub-contractors, involved in food service, water and/or ice production facilities must be pre-screened prior to deployment and re-screened annually for signs and symptoms of infectious diseases. This includes a stool sample test for ova and parasites. Additionally, all employees, contractors and sub-contractors, will have completed: (1) the full series of immunization for Typhoid and Hepatitis A (full series) immunizations per the Centers for Disease Control and Prevention guidelines (e.g.

typhoid vaccination booster is required every 2 years); (2) the required TB tests; and (3) screening for Hepatitis B and C.

(d) Proof of pre-deployment and deployment medical screening, immunizations, and vaccinations (in English) for employees, contractors and sub-contractors shall be made available to the designated Government representative throughout the life of the contract, and provided to the Contracting Officer, for a minimum of six (6) years and (3) months from the date of final payment under the contract.

(End of Clause)

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VERY SMALL APERTURE TERMINAL (VSAT)

SERVICES AND EQUIPMENT

PHASE ONE

FOR

IRAQ MINISTRY OF DEFENSE (MOD)

PERFORMANCE WORK STATEMENT

1 Objective, Scope and Background

1.1 Objective

The objective of the Very Small Aperture Terminal (VSAT) Single Award Indefinite-Delivery / Indefinite-Quantity (ID/IQ) contract is to provide ACC-APG customer Communications-Electronic Command (CECOM) Security Assistance Management Directorate (SAMD) with knowledge-based support services for requirements with VSAT related needs.

1.2 Scope

This document describes the scope in providing capabilities to operate, sustain, support and expand Iraqs Very Small Aperture Terminal

(VSAT) network as required under Foreign Military Sales (FMS) case IQ-B-ADP. At a high-level, the United States (US) Government is requesting from a Contractor:

A. Satellite bandwidth services for fixed and mobile users

B. Backup, Outside Continental United States (OCONUS) Very Small Aperture Terminal VSAT hub services

C. Internet Access over the VSAT network

D. Public Internet Protocol (IP) Addresses

E. Satellite transition services

F. Equipment related to transition

The word Government in this document refers to the United States Government. The word customer refers to the Iraq Ministry of Defense.

1.3 Services Not Within Scope

The following services are not within scope of this contract. The Government will not issue any task order for which the predominant scope of the services is any of the following:

a. Inherently Governmental Functions as defined in Federal Acquisition Regulation (FAR) 2.101

b. Personal Services as defined in FAR 2.101

c. Architect & Engineering (A&E) Services as defined in FAR 2.101 and subject to the Brooks Architect-Engineers

Act (40 U.S.C.1102)

d. Construction Services as defined in FAR 2.101

1.4 Background

The Iraqi Ministry of Defense (MoD) currently maintains a dedicated Commercial Satellite Communications (COMMSATCOM) system consisting of 230 existing VSAT terminals and a 4.8 Meter non-autotracking antenna VSAT HUB to support the interconnection of four (4) voice/data(internet) networks and one video network, enabling the Iraq Defense Network (IDN) layer 2 capabilities.

The Iraq MoD has a mobile VSAT capability supported by a Vipersat Network. The specifications of the Vipersat equipment are: Main site includes Comtechs EF Data Modem (CDM)800, CDD880, 2.4m dish and Block UpConverter (BUC) 40-watt KU band; 30 remote site that have CDM840 with dish 1.2m KU band and (BUC) 4 watt and 5 remote site that have CDM840 with dish 1.8m KU band and BUC 4 watt all feed Cross-POL (X-

POL)(Cross-Polarization).

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2 Applicable Documents.

Army Directive 2014-05 Policy And Implementation Procedures For Common

Access Card Credentialing And Installation Access For

Uncleared Contractors

Army Regulation (AR) 25-2 Information Assurance

AR 190-13 The Army Physical Security Program

AR 380-10 Technology Transfer, Disclosure of Information &

Contacts with Foreign Representatives

AR 381-12 Threat Awareness and Reporting Program

AR 525-13 Antiterrorism

AR 525-28 Personnel Recovery

AR 530-1 Operations Security

AR 715-9 Operational Contract Support Planning And

Management

ANSI/ISO/ASQ(E) Q9001-2008 American National Standard, Quality Management

Systems-Requirements November 15 2008

ASTM D 3951-10 (latest version) Standard Practice for Commercial Packaging

Commercial Standards ISPM 15 Regulation of Wood Packaging Material in

International Trade (2009)

Department of Army (DA) Contractor Deployment Guide

Pamphlet 715-16

DoD Directive 5230.11 Disclosure of Classified Military Information to

Foreign Governments and International

Organizations

DoD 8140.01 Cyberspace Workforce Management

DoD 8570.01-M (Ch4) Information Assurance Workforce Improvement P rogram

Joint Travel Regulation Volume I Joint Travel Regulation

Military Standards MIL-STD-129P (4) Military Marking for Shipment and Storage

MIL-STD-130N(1) Identification Marking of U.S. Military Property

MIL-STD-882D System Safety

3 Requirements.

The Contractor shall provide satellite bandwidth services for fixed and mobile users, backup, Outside Continental United States (OCONUS)

Very Small Aperture Terminal (VSAT) hub services, Internet Access over the VSAT network, Public Internet Protocol (IP) Addresses, Satellite transition services, and Equipment related to transition.

3.1 Program Management

The Contractor shall develop and implement a Program Management Plan (PMP) to ensure a qualified work team, to assure development and fulfillment of each of the activities for the implementation within schedule and how they plan to manage their subcontractors. The

Contractor staff shall be knowledgeable of satellite communication theory and shall possess a minimum of ten years past performance in satellite communications. The installation, training, operations, and technical assistance teams shall possess acceptable fluency in

English. Although training material and supporting documents shall be delivered in English, all training shall be conducted in English, with an Arabic translator.

The Contractor Program Manager shall act as the single point of contact within the Contractors activity for all required program status information to include administration, managerial and financial. The Procurement Contracting Office (PCO) is the single point of contact within the Government for funds, program direction or approval of progress payments. Only the PCO can approve or direct changes or additions to the contract. The PCO may delegate to the ACO.

The Contractor shall develop an Integrated Master Schedule (IMS), to be submitted with their proposal, which shall include scheduling details for material delivery, installation, testing, training and maintenance. After award of the contract (upon request by the

Government or the Contractor), conduct up to six (6) program management reviews per year alternating between Iraq MOD/M6, Contractors and Governments facilities. The reviews shall address present status of all aspects of the contract including equipment, services, training, documentation, and scheduling; problem areas with potential solutions; future plans; and any other areas deemed significant.

The Contractor shall comply with all requests for discussion issued from the Government either by notice prior to the review or during the review. The Contractor shall prepare the agenda. The government shall be provided a copy of the agenda for all program reviews 7 days prior to meeting in accordance with CDRL A001. The Contractor shall prepare the meeting minutes in accordance with CDRL B001 and provide them to Security Assistance Management Division Communications Chief within 10 days of completion of every meeting.

The Contractor shall provide Program and Product Support activities, the cost of which is included in the unit price. These activities shall include, in varying degrees, the following:

a. Manage allocation of product/service build to requirements.

b. Manage compliance to Performance Work Statement (PWS) and Specification.

c. Manage service configuration control.

d. Review and advise on integrity of system configuration if required.

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e. Manage product obsolescence, as required.

f. Program status reporting, when required.

g. Monitor compliance to sub-contract plan, if required.

h. Monitor export regulation compliance, if required.

i. Support US Government personnel regarding product, if required.

j. Liaison with other Government contractors/sub-contractors, if required.

k. Customer inspection and acceptance at destination.

l. Manage commercial packing and packaging requirement, if required.

m. Respond to limited after sales customer inquiries via phone.

n. Prepare and submit Price and Availability information as requested.

o. Assist in resolving transportation (shipping) issues if required.

The Contractor shall submit a monthly status report of all program activities in accordance with CDRL D001.

3.1.1 Program Management Plan

The Program Management Plan shall be written in accordance with the checklist contained in Appendix A, Program Management Plan

Checklist. The Program Management Plan shall be submitted as part of the Contractors proposal. In accordance with CDRL G001.

3.1.1.1 Proposed Labor

The contractor shall propose a balanced labor mix distinguishing between labor Continental United States (CONUS) and OCONUS for all services required under this PWS.

3.1.2 Configuration Management

The Contractor shall develop a Configuration Management Plan no later than 60 days after contract award and implement it for the program effort, addressing all material, and system documentation in accordance with CDRL I001, Contractors Configuration Management Plan. The

Contractor shall implement a configuration management task to ensure the achievement of required performance by identifying the baseline configuration in their Configuration Management (CM) plan and controlling and maintaining the status of all changes made against the established baselines. The system baseline configuration shall be established at Critical Design Review (CDR), after which the

Contractors Configuration Management Plan shall incorporate a change control process that includes submittal of the Contractor shall procure and provide a Configuration Status Accounting System software releasable to the Government and customer, throughout the life of the contract. The software shall be procured for implementation no later than 60 days after contract award. The Configuration Management

Plan shall include:

a. Serial Numbers

b. Software versions

c. Firmware versions

d. License information

e. Images/backups

f. Model numbers

g. IP scheme/VLANs

h. Frequency standards

i. GPS location of remotes

j. Remotes model numbers

k. Antenna sizes

l. Configuration Files

m. As-Built network topologies

n. Redline Drawings with version control

o. Engineering Change Requests

p. Engineering Change Proposals

q. Engineering Change Implementation Test Plans and results.

3.2 Bandwidth and Hub Services

3.2.1 Fixed Sites

The Contractor shall provide Ku Band space segment to support data rate requirements, commercial satellite teleport services, Single

Channel per Carrier (SCPC), Time Division Multiple Access (TDMA) & Advanced Time Division Multiple Access (ATDMA), internet access and a remote Network Operations Center (NOC).

3.2.1.1 Bandwidth

3.2.1.2 Transponder Bandwidth Requirements

The Contractor shall provide transponded satellite bandwidth access. Transponded satellite access is defined as leased satellite resources to allow satellite-based reception, frequency translation and re-transmission of a user signal.

The Contractor shall support the network with dynamic bandwidth for all existing and new VSATs. The Contractor shall set up Quality of

Service groups for each respective network; bandwidth will by dynamically allocated for each terminal from within its respective Quality of Service group. The Contractor shall change the Dynamic Bandwidth allocations, as required, no later than seven days upon receipt of request.

The Contractor shall deliver space segment consisting of Single-Channel-Per-Carrier (SCPC) and Internet bandwidth access to the SCPC identified terminals in accordance with the upstream and downstream Committed Information Rate (CIR) allocations. The Contractor shall use the SCPC bandwidth allocations to plan and deliver bandwidth capacity to meet these SCPC specifications.

The Contractor shall deliver Time Division Multiple Access (TDMA) space segment and Internet bandwidth access using the CIRs and contention ratios specified for each respective network

The Contractor shall deliver upon request Adaptive Time Division Multiple Access (ATDMA) space segment access, allowing the return

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channel to optimally change based on link conditions and spectral degradations, No Later Than (NLT) 14 days following said request.

The Contractor shall submit a monthly bandwidth utilization analysis per requested space segment in accordance with CDRL I002.

3.2.1.3 Bandwidth Allocations

The Contractor shall support scope to provision SCPC, TDMA and ATDMA hub and backup services for up to 100 additional activations in a year when required. Space segments to the remote and to the hub shall be available in increments of 128 kbps and up to 2048 kbps. The

Contractor shall also support Ku-band space segment provisioning as required for growth/expansion in all the following MHz increments:

a. 5 MHz

b. 10 MHz

c. 15 MHz

d. 20 MHz

e. 25 MHz

f. 30 MHz

g. 35 MHz

h. 40 MHz

i. 45 MHz

Contractor support for all space segment or bandwidth incremental increases shall be subject to the availability of funds and available capacity at the time of request. The Contractor shall notify the Government when requested bandwidth is not available and/or when it shall become available. The Government reserves the right to request a decrease or increase in the amount of provisioned bandwidth under this contract.

The Contractor shall guarantee the reallocation of any portion of the space segment, within the aggregate bandwidth delivered under this scope of work, across any, all, or a combination of the earth terminals receiving space segment services under this scope, and for all terminals added and and/or absorbed under this Performance Work Statement (PWS). The Contractor acknowledges that reallocating bandwidth across earth terminals by de-commissioning a terminal and re-commissioning/repointing the same terminal into another satellite is not a reallocation solution.

3.2.1.3.1 Bandwidth Capacity

The Contractor shall offer full and partial transponder access on renewable leases with durations of one month and 12 months. Bandwidth may be used in simplex or full duplex access. The Contractor shall define the effective isotropic radiated power (EIRP) useable by the

Government throughout the footprint of the satellite coverage for each bandwidth increment delivered.

a. Full transponder access is defined as the Governments use of an entire transponder under the following conditions: _______________________

1. The Government has the authority to specify the transponder gain setting from the full range of those available.

2. The Government has the authority to allocate the entire transponder bandwidth and power exclusively to Iraqi MoD users.

b. Partial transponder access is defined as the Governments use of bandwidth within a transponder where the satellite operator sets __________________________ the transponder operating point, and exercises sole control over the allocation of the transponders bandwidth and power.

3.2.1.4 Link Availability

The Contractor shall be responsible to provide Satellite Link Availability of not less than 99.5% for TDMA/ATDMA and 99.7% SCPC service to corresponding VSAT terminals to include bandwidth specified by the MoD VSAT PM. Outages due to Refraction, Scattering, Sun outage, or atmospheric absorption; which are considered non-contrivable natural phenomena and are out of the control of the Contractor, shall not count against this Link Availability requirement. This shall be reported on a weekly basis via CDRL I004.

The Contractor shall be responsible to provide Equipment Availability (EA) for new installation and backup site at 99.997% availability to be deduced using the following standard formula:

EA = MTBF / (MTBF* + MTTR**)

Mean Time Between Failures (MTBF) *

Mean Time To Repair (MTTR)**

Contractor shall deliver results in accordance with CDRL I004

3.2.1.5 Link Budgets

The Contractor shall provide link budgets in accordance with CDRL I003 for each terminal added to the network.

3.2.1.6 Transponder Services

The Contractor shall offer full and partial transponder services on renewable leases with durations of one month and 12 months. This also needs to allow for the reallocation of aggregated bandwidth, as requested by the customer. To include all existing terminals within the iDirect network to allow the addition and/or deletion of terminals from the aggregated bandwidth, therefore, increasing or decreasing aggregate bandwidth requirements.

The Contractor shall offer transponded satellite bandwidth on a non-pre-emptible basis; that is, the bandwidth shall not be preempted for any reason and shall be replaced in the event of failure. The service shall use any available EUTELSAT or INTELSAT satellites operating in the Ku-Band spectrum with a dish elevation angle greater than 15 degrees above the horizon for all ground sites.

Contractor shall offer transponded satellite bandwidth on geosynchronous satellites, station-kept to within plus or minus (+/-) 0.1 degree in both orbital longitude and inclination. Spacecraft selected in offering these transponded services shall have an end-of-life expectancy of a minimum of 3 years after contract Period of Performance (PoP) end date.

The Contractor shall provide satellite transponder(s) that has/have an operational availability (Ao) as specified in Table 1.0.

Operational availability shall be averaged over a 30-day period and calculated daily for the previous 30 days. Satellite transponded bandwidth shall be free of co-channel, adjacent satellite, and cross-polarization interference. The time service is considered available does not include delay time to repair or replace unavailable bandwidth. The Contractor shall provide a Satellite Availability Report from the satellite operator in accordance with CDRL H001. The Contractor shall notify the customer at least one year before the decommissioning of a satellite and propose a satellite transition plan to replace bandwidth from the satellite planned for decommission.

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Table 1.0: Service Performance Specifications

Performance Parameter Specification1

Transponded Bandwidth2: 0.99999

Earth Terminal: 0.9995

Availability Defense Information Systems Network (DISN) SCPC

Service: 0.997

DISN Asynchronous Transfer Mode (ATM)

Service: 0.999

Terrestrial Service: 0.9995

Note 1: Based on performance specifications in Defense Information Systems Agency (DISA) EP 1-92, Basic Guidelines for Application of

Performance Standards to Commissioning of Defense Communications System (DCS) Digital Circuits, June 1992.

End-to-end availability attributable to the contractor depends on the service path provisions.

Note 2: Bandwidth only solutions. Availability requirement refers to transponder activity.

The Contractor shall provide transponded bandwidth access on satellites that meet the minimum rated transponder EIRP and receive

Saturation Flux Density (SFD) indicated in Table 2.0.

Table 2.0: Minimum Transponded Satellite Performance Parameters2

Type of Service EIRP (Note 1) SFD (Note 1)

International/ C-Band 28.0 dBW -84 dBW/m2 or lower

International/ Ku-Band 40.0 dBW -84 dBW/m2 or lower

Notes:

1. As measured at the beam edge for the specific satellites offered.

2. Unless otherwise specified in a delivery order.

The Contractor shall establish procedures to ensure that the Government has sufficient notice for the Government to affect access renewals to avoid interruption or challenge by other commercial satellite users.

3.2.1.7 Flexibility/Optimization

The Contractor shall adjust space segment and earth terminal teleport resources after contract award for spectral and operational efficiencies as directed by the Government. Services may include, but are not limited to, analysis of space segment and resource utilization to increase/decrease the number of carriers on existing allocated bandwidth and/or terminals and/or increasing/decreasing the data rates through the implementation of advanced coding, modulation, and/or hardware/software upgrades.

3.2.1.8 Earth Terminal Access

The Contractor shall provide Earth Terminals (ETs) with Ku-band characteristics shown in Table 3.0 for the applicable Intelsat Earth

Station Standards (IESS) Standard size designations. The ET shall meet the minimum single carrier Effective Isotropic Radiated Power

(EIRP) requirements measured at 14.25 GHz continuous wave. The ET shall have a modulated multi-carrier EIRP, totaled for all carriers, of not more than 7.0 dB less than the EIRP requirements in Table 3.0 measured using one half rate coded Quadrature Phase Key Shifting

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(QPSK) T1 carriers. The ET shall have a multi-carrier High Power Amplifier (HPA) complying with the intermodulation performance described in IESS 401. The minimum Gain-To-Noise-Temperature (G/T) requirements listed in Table 3.0 shall be based on measured values under clear skies at 10 degrees elevation. The Contractor shall use Type Approved antennas appropriate to the satellite operator specified in this PWS and Contractors approved Service Plan. The antenna sizes shown are based on engineering estimates.

Table 3.0: Required DISN Ku-Band ET Characteristics

IESS Std (IESS-208) Estimated Antenna Size (m) EIRP (dBW) (Min) Min G/T (dB/K)

C 11 82.1 37.0+ 20 log f/11

E-3 6.1-7.6 74.2 34.0+ 20 log f/11

E-2 3.6-4.6 70.4 29.0+ 20 log f/11

E-1 2.4 64.9 25.0+ 20 log f/11

G (IESS-601) 1.8-2.4 57.5 Not specified

3.2.2 Bandwidth for On the Move (OTM)/Mobile Communications

The Contractor shall provide aggregate bandwidth of up to 30 MHz Ku Band to support mobile VSAT communications. The Contractor shall support as required for growth/expansion additional increases of Ku-band space segment provisioning in all the following MHz increments:

a. 5 MHz

b. 10 MHz

c. 15 MHz

d. 20 MHz

e. 25 MHz

f. 30 MHz

g. 35 MHz

h. 40 MHz

i. 45 MHz

3.2.2.1 Mobile Satellite Communication Services

The Contractor shall provision bandwidth to support mobile communication requirements in Ku in MHz units. The Contractor shall provide an aggregate bandwidth of 30 MHz Ku Band on Intelsat 20 (IS-20) located at 68.5 degrees East OR propose an alternative satellite for mobile bandwidth services provisioned on EUTELSAT, INTELSAT or SES satellite. If the Contractor proposes the alternative satellite, the contractor shall meet the same specifications and area of coverage of IS-20; along with the requirements set forth in Paragraph 5.7 under this PWS, National Defense Authorization Act Compliance. This bandwidth is allocated to the existing customer ViperSat equipment.

3.3 Services

3.3.1 Local Internet

The Contractor shall provide two different local Iraqi Internet Service Providers (ISPs) for the iDirect Hub. The bandwidth provided by each ISP shall be in increments of 12.5 or 25 Mbps for one month and on year of service. The services shall use discrete physical transmission paths.

The Contractor shall provide a local Internet Service Provider at the backup hub site. The total internet bandwidth at the backup hub site shall be 15Mbps or greater.

3.3.1.1 Public Internet Protocol (IP) Packages

The Contractor shall provide usable public Internet Protocol (IP) Addresses to the iDirect hub in Baghdad, Iraq. The base package is 60

IPs for the fixed sites. Hub services and IP packages for each VSAT exceeding the base for 230 VSATs shall be delivered using individual increments upon receipt of order.

The Contractor shall support additional IP packages of two (2) total usable public IPs for eighty-four (84) Mobile VSATs.

The Contractor shall submit a plan to map the procured public IPs to the current private IP scheme. The existing customer IP scheme will be provided following contract award. In accordance with CDRL I009, no later than 15 calendar days following contract award.

3.3.2 Satellite Transition Services

The Contractor shall support the transition from existing bandwidth services to new services. The Contractor shall provide a transition plan in to ensure continuity of operations following conclusion of this contract or transition of any services under this contract. This plan shall detail the actions the Contractor will perform to ensure a smooth transition of communications capability from current satellite ABS-2 at 75oE to the newly proposed satellite. This plan shall address, but is not limited to, circuit cutover lists and

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account transfer actions. The down time expected during each remote cutover shall be 15mins or less. The Contractor shall assist in coordinating these transition activities with the local base support infrastructure as required. The Contractor shall provide support to

Iraq MOD teams who will be performing remote terminal repointing during the transition period. The contractor shall provide the transition plan in accordance with CDRL J001. The planned transition of remotes should be recorded in accordance with CDRL E001 and reported on a weekly basis during transition operations. The plan shall require the least amount of risk for transition.

3.3.2.1 Option Files and Configurations

The Contractor shall provide new option files and modem configurations as required for Satellite transition services.

The contractor shall leverage all existing Government Furnished Equipment (GFE) when proposing their satellite solution. The

Government will not accept technical solutions which propose swapping out equipment on terminals so that the proposed satellite will work with the terminals, ie BUCs; LNBs. Any additional equipment or software necessary in the transition of services must be identified and listed to include part numbers and software versions. If the Government accepts a solution with additional equipment, this equipment will become property of the Government of Iraq upon installation. The Government will not guarantee Government transportation and shipment for proposed equipment. The contractor will be responsible for commercially shipping all proposed equipment.

3.3.2.2 Link Budget analysis

Link Budget analysis shall demonstrate best, average, and worst-case sites. This analysis shall be conducted prior to the start of

Satellite service transition. This is conducted to ensure all satellite power settings, and hub configurations are running with optimal specifications with built in margin to facilitate cutover to the new hub in Iraq. The Analysis shall be in accordance with CDRL I003.

3.3.2.3 Existing terminal in correlation to Backup Hub

The existing iDirect hub located at Baghdad MOD shall be connected in parallel with the backup VSAT hub in Raisting, Germany to allow simultaneous communication with both the backup and current hub. The contractor shall propose a test plan to allow for this simultaneous communication to occur during the cutover period. The plan provided by the contractor shall be inclusive of any MOD systems and all ancillary equipment currently operating on the iDirect hub in Baghdad. The consideration of a timeline for notification for the planned outage of the various services during transition shall be provided in the test plan in accordance with CDRL J002.The planned transition of remotes should be recorded in accordance with CDRL J002 and reported on a weekly basis during transition operations. The plan shall require the least amount of risk for transition.

3.3.2.4 Contractor furnished installation tools

In accordance with CDRL H002, the Contractor shall furnish a complete list of all equipment and serial numbers (team installation tools, laptops, cell phones, multimeters, GPS devices, Sat Finders, KU Band Spectrum Analyzers, etc) that the installation teams will require to perform the transition services listed in this PWS.

3.3.2.5 Proposed Personnel for Transition

The contractor shall propose no more than 5 part or full-time employees 2 CONUS and 2 located at the satellite operations center and 1

Located OCONUS in Iraq, that meet the following requirements for transition purposes:

a. iDirect Knowledge

i. iDirect Certification

b. Networking Knowledge

i. Network +

ii. Cisco Certified Entry Networking Technician (CCENT)

c. Past experience of 10 Years in Radio Frequency (RF) Communication environment.

3.3.2.6 Proposed Backup Transmitting Equipment

The contractor shall supply and install a fiber (terrestrial) or space (VSAT) backup service route. All proposed equipment and materials will be new production and cannot be proposed as leased equipment or services. Existing equipment/GFE cannot be leveraged for the terrestrial or space solution. The contractor shall propose all required equipment and materials required to implement this solution.

The Contractor shall propose and deliver all satellite transition equipment required in the performance and operation of transitioning the existing satellite to the newly proposed satellite. Equipment must be proposed from the list of equipment listed under the CLIN structure for satellite equipment.

3.3.3 Satellite Backup

The Contractor shall provide leased managed services on a redundant backup hub within CONUS or European Union (EU) Area of

Responsibility (AOR) for all services. After the hub becomes operational, the contractor shall manage the redundant hub with full managed services for one year in case of failure. The contractor shall furnish iMonitor software tool with annual support for remote/network/bandwidth monitoring that the Iraq can access in the event of primary hub cutover/failover during active backup hub operations.

The Contractor shall deliver services that are lease based using established hubs and teleports. The Contractor shall identify all additional major end and ancillary items that will be provided in support of a managed leased service solution for satellite bandwidth purposes.

If the contractor proposes an alternative satellite required under PWS paragraph 3.2.2.1 for the mobile VSAT network, the contractor shall also provide temporary backup hub services for an eighty-four (84) site Vipersat system; the requirement will be for 3 months of service to include public IP addresses to enable the transition from IS-20 satellite to a backup hub. The backup hub shall consist of a latency no greater than 800ms.

3.3.3.1 Satellite Back-up Plan

The backup connection should be available and operating as part of the Iraq Defense Network (IDN) and should be provisioned to handle the transfer of all VSAT hub services from the Baghdad VSAT hub to the newly provisioned backup hub. This plan shall be submitted no later than 30 days prior to the start of satellite transition outlined in this PWS. The contractor shall include a test plan to be conducted before cutover to ensure favorable reliability and availability in accordance with CDRL J002.

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3.3.3.2 Satellite Back-up Cutover/Failover Standard Operating Procedure

The contractor shall provide a Standard Operating Procedure (SOP) for cutting over services from the main hub in Baghdad to the newly proposed back-up hub. This SOP shall also contain procedures for restoring services to the main hub. The SOP shall be automated wherever possible to minimize the need for human action to maintain services during a cutover/failover. The contractor proposed SOP shall require no longer than 30 minutes to fully restore services to all sites, however, cutover SOP shall require 5-day notification prior to planned Authorized Service Interruption (ASI). The SOP shall be submitted no later than 15 days following completion of satellite transition outlined in this PWS. This SOP shall be submitted in accordance with CDRL I005.

3.3.3.3 Link Budget Analysis

Link Budget analysis shall demonstrate best, average, and worst-case sites. This analysis shall be conducted prior to the start of initial cutover to the backup hub. This is conducted to ensure all satellite power settings, and hub configurations are running with optimal specifications with built in margin to facilitate cutover to the new satellite provisioned under this PWS. The Analysis shall be submitted in accordance with CDRL I003.

3.4 Remote Technical Support

3.4.1 Remote Technical Support

The Contractor shall provide 24/7 bandwidth and space segment CONUS or EU-based technical support which does not extend beyond the range of the VSAT modem demark. The government reserves the right to inspect as necessary.

The Contractor shall establish a help desk to continuously monitor the health and status of the VSAT connectivity, network, remote terminals and all other associated equipment up to the VSAT modem and provide outage notifications and multi-tiered support to the MoD

VSAT Program Manager (PM) within 5 minutes of an outage. The functions of each tier shall be in accordance with the paragraphs below.

The government shall be tour the site after contract award and shall be allowed to visit the site any time deemed necessary with 48 hour prior notification to contractor.

In accordance with CDRL H003 the Contractor shall publish all help desk telephone numbers, messaging contacts, and e-mail addresses.

The Contractor shall also provide an escalation notification procedure, escalation timeframes and criteria, and a POC list identifying up to and including the Contractors Vice President of Operations or equivalent. This information will be used by the customer to contact the help desk to report outages, problems, issues, obtain status reports and obtain other routine help desk information.

The contractor shall submit the following with the submission of proposal:

d. Photos of Center

e. Years Established as a Teleport

f. Equipment to be used

g. Configuration to be used

h. Location data

i. Monitoring

i. Software

1. Years in use

ii. Procedures

1. Years in use

iii. References of current or past customers

j. Alert

i. Procedures

1. Years in use

ii. Escalation procedures in place

1. Years in use

iii. References of current or past customers

3.4.1.1 Tier 1 Support

The Contractor shall provide Tier 1 support that includes but is not limited to the following:

1) Incident detection and reporting

2) Trouble ticket generation

3) Initial support

a. Non-intrusive testing and troubleshooting

b. Read-only access to network devices and configurations

4) Ticket escalation within 15 minutes of outage notification.

3.4.1.2 Tier 2 Support

The Contractor shall provide Tier 2 support that includes but is not limited to the following:

1) Customer Incident Report Handling

2) Detailed incident investigation

3) Limited write access to network devices and configurations

4) Resolution workaround

5) Resolution/troubleshooting documentation

6) Update knowledgebase

7) Option File Changes/Updates

8) Ticket Closure (upon incident resolution)

9) Ticket Escalation

3.4.1.3 Tier 3 Support

The Contractor shall provide Tier 3 support that includes but is not limited to the following:

1) Coordination with engineering product team

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2) Patch release and upgrades

3) Engineering access to network devices and configurations

4) Change Management

5) Record design level inputs

6) Update knowledge base

7) Ticket closure

4 Support

4.1 Maintenance Support

As a part of Iraqi On the Job Training (OJT), the Contractor shall provide maintenance support assistance to Iraqi maintenance personnel in an as-needed basis. During this period, the Contractor will assist the Iraqi maintenance personnel in revising and updating their operating processes to fit the new satellite. In addition, the Contractor will provide Operational assistance to the Iraqi Operations personnel to be sure that they are familiar with the features and capabilities of the system and how to apply these features and capabilities to operational circumstances.

4.2 On the Job Training (OJT)

The Contractor shall provide the Iraq MOD maintenance personnel with OJT. Operations and Maintenance OJT shall be provided during the early maintenance period of the system operation.