APPENDIX_D.docx

APPENDIX D

PAST PERFORMANCE QUESTIONNAIRE

Dear Sir or Madam:

The US Army Contracting Center, Aberdeen Proving Ground, MD, is acquiring VSAT (Very Small Aperture Terminal support to include operations, maintenance, repair and sustainment and broadband services of an existing network of 170 terminals in Iraq. The contemplated contract will replace an existing contract and will have a length of 3 years.

The US Army is conducting a past performance assessment in anticipation of a possible contract award. An offeror interested in proposing on this work has identified you as a Point of Contact (POC) on a past or present contract, which the offeror deems relevant to this effort. We are, therefore, requesting your assistance in completing the attached Past Performance Assessment Questionnaire so that we may evaluate the offeror in the area of past performance. The Questionnaire has been developed for ease of electronic completion. Please provide your comments regarding the overall assessment of the offeror’s performance on the contract identified and any additional information that your organization deems relevant to our evaluation team. It is important that your information be as factual, accurate and complete as possible to preclude the need for follow-up by the evaluators.

Please complete and submit the Questionnaire within seven (7) days of receipt via e-mail to Rem Ngo@us.army.mil. If you have any questions relative to the enclosed Past Performance Questionnaire, please contact me.

Thank you in advance for your assistance.

Sincerely, /S/ Victoria Dorsey Contracting Officer

APPENDIX D

PAST PERFORMANCE QUESTIONNAIRE

Completed questionnaires can be emailed to: Rem Ngo, rem.d.ngo.civ@mail.mil

INSTRUCTIONS FOR COMPLETING PAST PERFORMANCE QUESTIONNAIRE

A. Please complete the attached questionnaire using the following guidance. Handwritten responses are sufficient.

B. Questions 1 through 13 should be completed by the offeror.

C. Indicate, based on the adjectives (use letter designation below), the company’s performance on the identified program. Assessments should reflect only the contractor-liable performance and will be used in the potential award of a defense contract. If you do not have the appropriate knowledge of or experience with the company, please forward this questionnaire to the appropriate person. The following is a definition of the rating levels:

D. Please mark the box under the letter corresponding to your rating, or mark “N/A” if you are unable to provide a rating for an area.

E. Please provide narrative explanations for your answers. Space for your narrative remarks is provided after each area. If more space is required, attach additional sheets.

F. In addition to completing the attached questionnaire for the identified program, please provide your comments on other similar programs for which your activity has contracts with this company.

PAST PERFORMANCE EVALUATION

I. BUSINESS AND PROGRAM IDENTIFICATION

1. Company/Division Name:_____________________________________________________________________

2. Program/Project title (for similar projects that have been completed within the last ten years): ___________________________________________________________________________

3. Contracting agency/company:_____________________________________________________________

4. Contract number/solicitation number (as applicable):________________________________________________

5. Description of the contract/project effort (please include magnitude and level of complexity as compared to our project requirements): ___________________________________________________________________________

6. Type of contract/project – list all that apply (e.g., Firm Fixed Price, Time and Materials, and Cost Plus): ______________________________________________________________________

7. Period of Performance: _______________________________________________________________________

a. Original schedule: ___________________________________________________________________________

b. Current or actual schedule:_____________________________________________________________________

c. Primary cause of changes: _____________________________________________________________________

8. Contract dollar value at time of selection/closing: __________________________________________________

a. Original project dollar value: ___________________________________________________________________

b. Current or actual value at time of completion: _____________________________________________________

c. Number of times it was changed: _______________________________________________________________

d. Primary cause of changes: _____________________________________________________________________

9. Current or actual contract value including all changes and exercised options: _____________________________

10. Current or actual completion date, and if not complete, percentage of completion: ________________________

11. Complexity of the project: ____________________________________________________________________

12. Specific role of the offeror and the person(s) and organization(s) identified as participants in the project (please provide name, title, affiliation, business address, and telephone and fax number for each of the team members: __________________________________________________________________________________

1. Location of each project (street address/city/state/zip code): _______________________________________

PART II - PAST PERFORMANCE

Rating Scale: E=Excellent V=Very Good S=Satisfactory M=Marginal U=Unsatisfactory N/A=Not Applicable

Please provide additional comments if response is “E” or “M”.

QUALITY:

1. Conformance with and understanding of tasks detailed in the Statement of Work, Performance Work Statement and/or Delivery/Task Orders.

2. Company’s ability to complete tasks with minimum customer oversight.

3. Overall quality of the project.

4. Accuracy of record keeping and ability to prepare accurate reports.

5. Company’s ability to resolve problems with minimum disruption to operations.

Comments: ________________________________________________________________________________________________________________________________________________________________________________

TIMELINESS:

6. Timeliness in completing individual project(s).

7. Meeting program schedule and monitoring critical milestones.

8. Timeliness in completing reports.

9. Company’s ability to meet the overall performance schedule.

Comments: _____________________________________________________________________________________

COST CONTROLS:

10. Provided a process for management of program costs.

11. Demonstrated effectiveness in reducing or controlling costs.

12. Demonstrated reasonableness of proposed modifications in cost.

BUSINESS RELATIONSHIPS:

13. Cooperation in solving problems.

14. A good relationship with subcontractors.

15. Cooperation and innovation in problem solving.

16. Compliance with the terms of the contract.

17. Met or exceeded Small Business Goals

CUSTOMER SATISFACTION:

18. Company’s accessibility and responsiveness to customer questions and concerns.

19. Overall satisfaction with company’s performance of services provided.

MANAGEMENT:

20. An adequate and complete management plan.

21. A specific management team dedicated to contract.

22. Company team demonstrated experience in subcontractor management and surveillance.

23. A process or metrics for the evaluation of their own overall management performance.

24. The ability of the contractor to hire and retain a stable workforce.

25. Qualifications and ability of the company’s personnel to meet the contractual requirements over the life of the contract.

TECHNICAL:

26. Met the general and detailed tasks under the SOW/PWS.

27. Developed detailed reports.

GENERAL INFORMATION:

1. Would you recommend this company for similar government contracts? If no, why not?

2. Did you encounter any unique problems with the company that we should be aware of in the evaluation of this company?

3. Was a Show Cause letter or Cure Notice ever issued on this contract? If yes, please describe the circumstances and resolution.

4. Please provide any additional comments concerning the contractor’s performance.

5. If you know of anyone else who might have relevant information concerning the contractor’s past performance, please complete the following:

Name:________________________________________________________________________________ Organization/Company:__________________________________________________________________ Telephone Number:_____________________________________________________________________________ Fax Number:______________________________________________________________________________ E-mail Address:______________________________________________________________________________

THANK YOU FOR YOUR ASSISTANCE