FBO_SOLICITATION_IT_SERVICES_AMENDMENT_1.pdf

W91CRB-17-R-0023

SEE ADDENDUM

(No Collect Calls)

W91CRB-17-R-0023 03-Apr-2017

b. TELEPHONE NUMBER

410-278-5346

8. OFFER DUE DATE/LOCAL TIME

03:00 PM 31 May 2017

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W91CRB9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

MELISSA SAMPSON

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

ARMY CONTRACTING COMMAND - APG

4310 BOOTHBY HILL AVE

ABERDEEN PROVING GROUND MD 21005

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

X 8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$27,500,000

NAICS:

541513

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF60

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 Months

IT SUPPORT SERVICES

FFP

The contractor shall provide IT Support Services for the U.S. Army Security Assistance Command in accordance with the Performance Work Statement.

FOB: Destination

NET AMT

0002 1 Job Travel

FFP

CLIN is normalized to provide an estimate travel cost. Travel will be in accorcance with the Joint Travel Regulation (JTR) and the Performance Work Statement (PWS). For evaluation purposes the normalized travel cost is $5,000.00.

Contract Manpower Reporting

FFP

Accounting for Contract Services Requirement has been added. The contractor is required to provide data on contractor manpower (including subcontractor manpower) for performance of this contract. Instructions, including the Contractor and Subcontractor User Guides, are available at https://cmra.army.mil. For further assistance, email the CMRA Help Desk at contractormanpower@hqda.army.mil

CLIN is NOT SEPARETLY PRICED (NSP).

Contract Data Requirements List (CDRL)

FFP

The Contractor shall perform in accordance with the CDRLs listed in the PWS.

CLIN is NOT SEPARATELY PRICED (NSP).

1001 Months

OPTION IT SUPPORT SERVICES

FFP

The contractor shall provide IT Support Services for the U.S. Army Security

1002 1 Job OPTION Travel

FFP

CLIN is normalized to provide an estimate travel cost. Travel will be in accordance with the Joint Travel Regulation (JTR) and the Performance Work

OPTION Contract Manpower Reporting

FFP

Accounting for Contract Services Requirement has been added. The contractor is required to provide data on contractor manpower (including subcontractor manpower) for performance of this contract. Instructions, including the Contractor and Subcontractor User Guides, are available at https://cmra.army.mil. For further assistance, email the CMRA Help Desk at contractormanpower@hqda.army.mil

OPTION Contract Data Requirements List (CDRL)

FFP

The Contractor shall perform in accordance with the CDRLs listed in the PWS.

2001 Months

OPTION IT SUPPORT SERVICES

FFP

The contractor shall provide IT Support Services for the U.S. Army Security

2002 1 Job OPTION Travel

FFP

CLIN is normalized to provide an estimate travel cost. Travel will be in accordance with the Joint Travel Regulation (JTR) and the Performance Work

OPTION Contract Manpower Reporting

FFP

Accounting for Contract Services Requirement has been added. The contractor is required to provide data on contractor manpower (including subcontractor manpower) for performance of this contract. Instructions, including the Contractor and Subcontractor User Guides, are available at https://cmra.army.mil. For further assistance, email the CMRA Help Desk at contractormanpower@hqda.army.mil

OPTION Contract Data Requirements List (CDRL)

FFP

The Contractor shall perform in accordance with the CDRLs listed in the PWS.

3001 Months

OPTION IT SUPPORT SERVICES

FFP

The contractor shall provide IT Support Services for the U.S. Army Security

3002 1 Job OPTION Travel

FFP

CLIN is normalized to provide an estimate travel cost. Travel will be in accordance with the Joint Travel Regulation (JTR) and the Performance Work Statement (PWS). For evaluation purposes the normalized travel cost is $5,000.00.

OPTION Contract Manpower Reporting

FFP

Accounting for Contract Services Requirement has been added. The contractor is required to provide data on contractor manpower (including subcontractor manpower) for performance of this contract. Instructions, including the Contractor and Subcontractor User Guides, are available at https://cmra.army.mil. For further assistance, email the CMRA Help Desk at contractormanpower@hqda.army.mil

OPTION Contract Data Requirements List (CDRL)

FFP

The Contractor shall perform in accordance with the CDRLs listed in the PWS.

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

United States Army Security Assistance Command (USASAC) and Army Materiel Command (AMC) Foreign Military Sales (FMS) Enterprise

INFORMATION MANAGEMENT HELP DESK SERVICES

As of: 25 APRIL 2017 Revision 1

1. GENERAL: The United States Army Security Assistance Command (USASAC) administers the Army Foreign Military Sales (FMS) initiative and serves as the Executive Agent for the Army Security Assistance Program. Organized as a Major Subordinate Command (MSC) under the U. S. Army Materiel Command (AMC), USASAC operates from locations in: Fort Belvoir, Virginia; New Cumberland, Pennsylvania; Huntsville, Alabama; and Saudi Arabia.

Current headquarters functions are administered from Redstone Arsenal (Huntsville, AL) supporting USASAC technology as well as Life Cycle Management Command/Security Assistance Management Directorates (LCMC/SAMD) technologies.

While LCMC/SAMD’s are scattered throughout the continental United States (CONUS), principle logistics and production operations are supported from the New Cumberland, PA , Washington Field Office, VA, Fort Bragg, NC and Redstone Arsenal, AL locations. USASAC‘s HQ at Redstone Arsenal and USASAC SATMO resides on the Army NETCOM Active Directory structure (NASE domain), while Ft. Belvoir and New Cumberland reside on the Army NETCOM Active Directory NAE domain. Virtual Private Networks (VPN) with trusts across the domains allows data to be shared between the networks.

This is a non-personal services contract to provide "Information Technology (IT) Support". The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel and supervision necessary to perform "Information Technology (IT) Support" as defined in this Performance Work Statement (PWS). The contractor shall perform to the standards in this contract.

1.2 Background: The U.S. Army Security Assistance Command (USASAC) has an on-going need for information technology support services.

1.3 Objectives: The objective of the contract is to provide IT support to include: troubleshooting and problem resolutions, and support for applications in use within the Security Assistance user community. Services required will be performed at the Fort Belvoir, Virginia; Huntsville, Alabama; New Cumberland, Pennsylvania; and Riyadh, Saudi Arabia locations. The combined workforce to be supported is approximately 450 users.

1.4 Scope: Information Technology Support Services to include installation, monitoring and support of LAN/WAN system components including site preparation, installation of hardware and software components, demonstration and training and troubleshooting of components such as:

printers, PC, scanners, blackberry devices, laptops/notebooks, digital senders, copiers, VTC solutions, LAN drops, and Graphic Illustration support services.

2. GENERAL CONTRACT INFORMATION

2.1 CONTRACT TYPE

2.2.1 This is a Firm Fixed Price (FFP) contract.

3. ORDERING PERIOD/PLACE OF PERFORMANCE

3.1 The ordering period of performance shall be twelve (12) months from date of award, with four, one-year options periods.

3.2 The primary place of performance for this contract shall be:

CONUS

USASAC, 4402 Martin Road, Redstone Arsenal, AL USASAC, 54 M Avenue, Suite 1, New Cumberland, PA USASAC, WFO, Fort Belvoir, VA SATMO, Fort Bragg, NC

3.2.1 Performance will also occur at other Continental United States (CONUS) and Outside the Continental United States (OCONUS) temporary duty (TDY) locations.

4. TOUR OF DUTY

4.1 The Contractor’s employees shall work Monday through Friday, eight hours a day, within coverage during the hours of 0630 – 1700 hrs with a mandatory thirty minute lunch break unless otherwise directed by the contracting officer’s representative (COR). The Government facility is closed Federal holidays and when local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within the PWS when the Government facility is not closed for the above reasons.

4.2 The Government recognized Holidays are:

New Year’s Day 1 January Martin Luther King’s Birthday Third Monday in January President’s Day Third Monday in February Memorial Day Last Monday in May Independence Day 4 July Labor Day First Monday in September Columbus Day Second Monday in October Veterans Day 11 November Thanksgiving Day Fourth Thursday in November Christmas Day 25 December

4.2.1 Any holiday falling on a Saturday shall be observed on the preceding Friday; any holiday falling on a Sunday shall be observed on the following Monday.

4.2.2 The policy for snow/weather related delays and closures for contractors will be as follows:

Upon notification of base wide delayed opening or base wide closure, Contractors will adhere to the instructions given by USASAC leadership. However, contractors will be required to take personal leave or leave without pay for the absence.

5. SECURITY AND CONTRACT MANAGEMENT

5.1 The Contractor shall be responsible for the security of all contractor information.

5.2 Neither the contractor nor any of its subcontractors shall disclose or cause to disseminate any information concerning operation of military activities. Such actions could result in violation of the contract and possible legal actions.

5.3 All inquiries, comments or complaints arising from any matter observed, experienced, or learned of as a result of or in connection with the performance of this contract, the resolution of which may require the dissemination of official information, shall be directed to the COR and/or the procuring contracting officer (PCO). Supervisory and human research functions shall remain the responsibility of the prime contractor.

5.4 The Contractor shall only conduct business with designated government personnel listed as points of contact (POCs).

5.5 United States (U.S.) Government records, copies of original results and reports, verified original data, corrected data, and corrected supporting final reports are maintained by the Contractor, but remain the property of the U.S. Government. These files/results must be surrendered to the COR.

5.6 Common Access Card (CAC)

5.6.1 Contractor personnel shall work through the contract program manager (PM) to the Government COR to apply for a CAC. The CAC is a personalized “Smart Card” – a plastic card the size of a credit card with an embedded integrated circuit chip (ICC) for storing and processing data. Incorporated with public key infrastructure (PKI) security, the CAC consolidates multiple credentials and data and may be used for various applications, including network security and secure email communications.

5.7 Personnel Clearances: The Contractor will require access to Foreign Government Information (FGI) and For Official Use Only (FOUO) information. The Contractor personnel shall have at them of proposal and maintain a SECRET clearance in keeping with personnel policy requirements for a non-critical sensitive position to perform the tasks of this PWS.

5.8 Contractor personnel performing IT sensitive duties are subject to investigative and assignment requirements IAW AR 25-2, AR 380-67, DOD 8570.0 and affiliated regulations. The Contractor’s employees, performing work in support of this contract shall have been granted a SECRET security clearance from the Joint Personnel Adjudication System (JPAS) via the

Defense Industrial Security Clearance Office option. The Government will verify personnel clearances through the JPAS system.

5.9 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

5.10 Secret Facility Clearance: The contractor shall possess and maintain a SECRET facility clearance from the Defense Security Service.

5.11 The contractor shall comply with all security directives and regulations when performing work in support of this contract. The highest security classification of work to be performed under this execution plan is SECRET per the attached Department of Defense (DOD) form DD-254, "Department of Defense Contract Security Classification Specification." The contractor shall follow the detailed security requirements defined in DOD 533.22-R. "Industrial Security Regulation" Dec 1985.

5.12 Visiting Government Facilities: All contractor personnel will be issued identification badges by the Government which shall be visible and clearly indicate contractor status at all times while employees are on Government premises. The contractor shall furnish all requested information required to facilitate the use and possession of the badges. The contractor’s Program Manager shall be responsible for ensuring that all identification badges issued to contractor employees are returned immediately following the completion of the contract, relocation or termination of an employee, and/or upon request of the COR.

5.13 National Industrial Security Program Operating Manual: The contractor shall perform in accordance with the National Industrial Security Program Operating Manual (NISPOM) (DoD 5220.22M) and ensure that all classified material is handled in accordance with the NISPOM and the appropriate Security/Program Guides/Directives.

6. MEETINGS:

6.1 The contractor shall attend and actively participate in Director specified informational meetings in support of mission, conferences and meetings involving problems and/or issues of considerable importance to the mission.

6.2 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

7. CONTRACTING OFFICER REPRESENTATIVE: The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor contractor's performance and notifies both the contracting officer and contractor of any deficiencies;

coordinate availability of government furnished property, and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

8. IDENTIFICATION OF CONTRACTOR EMPLOYEES: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

Contractor personnel will be required to obtain and wear badges in the performance of this service.

9. KEY PERSONNEL: The following personnel are considered key personnel by the government: Program Manager (PM), Alternate PM, Senior Computer/Network Engineer, Senior Engineer, and Senior Graphics Specialist. The PM and Alternate PM shall be designated in writing to the contracting officer. The PM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The PM or alternate shall be available between, 8:00 a.m. to 4:30p.m, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. The PM shall have 5 years of experience with similar scope and magnitude as stated in this requirement. Contractor must inform the COR of changes of key personnel.

10. CONTRACTOR TRAVEL:

10.1 The contractor is required to travel CONUS and within the NCR during the performance of this contract to attend on-site development, meetings, conferences, and training. The estimated trips shall be twenty (20). The contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR). All travel requires prior Government approval/authorization and notification to the COR.

10.2 The Synchronized Pre-deployment and Operational Tracker (SPOT) has been designated as the Joint Enterprise contractor management and accountability system to provide a central source of contingency contractor information and a summary of contract services IAW DoDI 3020.41, Contractor Personnel Authorized to Accompany the U.S. Armed Forces, dated 3 Oct 05.

Company and Government Representatives are required to maintain by-name contractor accountability within SPOT. All contractor data must be entered into the SPOT database for all contractors traveling to any OCONUS locations. They are further required to coordinate in person with the respective USASAC representatives. http://www.dod.mil/bta/products/spot.html

11. OTHER DIRECT COSTS (ODC): No ODC's for this contract.

12. CONTRACTOR WORKFORCE AND TRAINING: The contractor shall provide a fully qualified workforce. The Government will not reimburse training other than that training specific to USASAC systems, databases and applications, as authorized by the COR.

12.1 AT Level I Training. All prime contractors, including subcontractors identified by the Government, working in CONUS shall complete AT Level I awareness training within 90 days after contract award. The contractor shall maintain certificates of completion for inspection purposes. AT Level I training is available at https://atlevel1.dtic.mil/at.

12.2 AT Awareness Training for Contractor Personnel Traveling Overseas. All contractor employees, including subcontractor employees required to travel overseas as a condition of this contract will receive Government provided AT awareness briefing specific to the destination countries. Additionally, all contractor employees, including subcontractor employees stationed or deployed in OCONUS contingency operations areas or designated combat zones will receive Government provided AT awareness training specific to the area of responsibility (AOR) at their overseas location. Specific AOR training content is directed by the combatant commander, with the unit Antiterrorism Officer (ATO) being the local point of contact.

12.3 Utilization of Government OPSEC SOP/Plan. There is no required OPSEC deliverable associated with this contract. However, the contractor shall adhere to all OPSEC requirements outlines in the Program Executive Office, Aviation Policy Memorandum 12-8, Operations Security Plan, dated 6 august 2012, national Security Decision Directive (NSDD) No. 298, National Operations Security (OPSEC) Program, dated 22 January 1988, Department of Defense Directive 5205.2 DoD Operations Security (OPSEC) program, dated 29 November 1999, and Army Regulation 530-1, Operations Security (OPSEC), dated 19 April 2007. Government contracting Activity approval is required prior to imposing OPSEC Point of Contact. That individual will become OPSEC Level I certified within six months of being appointed. OPSEC Level I training is available at https://www.iad.gov/ioss/index.

12.4 Utilization of Government OPSEC SOP/Plan. There is no required OPSEC deliverable associated with this contract. However, the contractor shall adhere to all OPSEC requirements outlines in the Program Executive Office, Aviation Policy Memorandum 12-8, Operations Security Plan, dated 6 august 2012, national Security Decision Directive (NSDD) No. 298, National Operations Security (OPSEC) Program, dated 22 January 1988, Department of Defense Directive 5205.2 DoD Operations Security (OPSEC) program, dated 29 November 1999, and Army Regulation 530-1, Operations Security (OPSEC), dated 19 April 2007. Government contracting Activity approval is required prior to imposing OPSEC Point of Contact. That individual will become OPSEC Level I certified within six months of being appointed. OPSEC Level I training is available at https://www.iad.gov/ioss/index.

12.5 OPSEC Training for On-Post Contractors. All contractor employees, including subcontractor employees, stationed on Army installations, facilities, or controlled areas to include OCONUS contingency operations areas or designated combat zones shall complete OPSEC Level I training within 90 calendar days of starting work on the contract or effective date of incorporation of this requirement whichever is first. All contractor employees shall complete annual OPSEC training. . The contractor shall maintain certificates of completion for each affected contractor and subcontractor employee for inspection purposes. OPSEC Level I training is available at https://www.iad.gov/ioss/index.

12.6 TARP Training in accordance with AR 381-12. All Army contractors as incorporated by the terms of the contract, and foreign nationals employed by the Army shall comply with the government provided TARP training. The applicability of this regulation to local foreign national employees and contractors employed by Army agencies in overseas areas will be governed by Status of Forces Agreements and applicable treaties between the United States and host countries.

13. INFORMATION ASSURANCE

13.1 The Contractor shall be compliant with AR 25-2, Army Information Assurance (IA) Best Business Practices, DoDD 8500.01E, DoDI 8500.2, and the PTDS IA Controls as defined by the Defense Information Assurance Certification and Accreditation Process (DIACAP) Implementation Package (DIP). The Contractor shall ensure that personnel accessing information systems have the proper and current IA certification and computing environment (CE) certification to perform IA functions in accordance with DoD 8570.01-M, IA Workforce Improvement Program.

13.2 The Contractor shall ensure that the certifications and certification status of all Contractor personnel performing IA functions as described in DoD 8570.01–M are in compliance with the manual and are identified, documented, and tracked in the Army Training and Certification Tracking System (ATCTS) at: https://atc.us.army.mil/iastar/index.php.

14. LABOR CATEGORIES

Enterprise Architecture Support: The contractor shall provide qualified contracting personnel to support Help Desk Services for U.S. Army Security Assistance Command (USASAC) and the Army Materiel Command (AMC) Foreign Military Sales (FMS) Enterprise:

Senior Computer Systems/Network Engineer Senior Engineer Computer Specialist Junior Computer Specialist Senior Computer Graphics Illustrator Junior Systems Administrator System Analyst

14.1 Senior Computer Systems/Network Engineer

14.1.1 Major Duties:

a. Perform Network Design Engineering, including strategic planning, network designs, design methodologies, implementation, migration strategies, network design reviews, and presentations.

b. Administer Windows Active Directory in design, installation and deployment of enterprise-wide Group Policies using Active Directory schema and components.

c. Implement and develop server backup solutions, utilizing HP servers, Cisco switches, and backup systems.

d. Implement Cisco ASA firewall technology to secure internal LAN from unauthorized WAN penetrations.

e. Perform capacity planning and gives recommendations of hardware and software purchases needed to meet both current and future needs. Install and configure VPN solutions utilizing Juniper technologies. Maintain, configure, and patch network (Cisco routers, switches, VTC) and server hardware both physical and virtual (VMWARE) and migration to a virtual environment.

f. Provide technical requirements for user help desk and customer care support and assistance for deployed computers, systems and networks for the G6 Information Technology (IT) projects.

14.1.2 Knowledge required by the position:

a. Experience in the fields of network design and administration, computer system engineering, and IT infrastructure management.

b. Requires extensive knowledge of TCP/IP, Cisco routers and switches, and VPN protocols.

c. Experience required in configuring, troubleshooting, and securing wired Ethernet and wireless Wi-Fi networks, as well as VMware virtualization technologies.

d. Experience required in implementing information security techniques such as security policy, asset management, organization of information security, access control, and various network encryption methods.

e. Requires network engineering experience in maintaining, administrating, configuring and securing both NIPR and SIPR networks.

14.1.3 Qualifications:

BS/BA degree in Computer Science or associated discipline with twelve years’ experience, or MS in an associated discipline with ten years’ experience.

IT CERTIFICATIONS REQUIRED:

Microsoft Certified System Administrator (MCSA) Microsoft Certified System Engineer (MCSE) Comp Tia Security + Certification Cisco Certified Network Associate

(CCNA)

14.2 Senior Engineer

14.2.1 Major Duties:

a. Performs the more difficult and complex engineering assignments for important segments of a project or projects involving the research, design, development and modification of existing systems and subsystems.

b. Individual holding this position requires limited guidance and provides technical guidance to one or more professional technical personnel on an assigned project.

c . Participation is generally at all levels in systems analysis and design definition.

d . Judgment and creativity is regularly exercised in solving highly complex, major technical problems and providing proper advice and recommendations.

e. Individual may act as task or proposal leader.

f . At this level, individual normally works closely with customers.

g. Interfaces with non-technical sources as necessary.

h. Maintains close liaison with customer representatives and personnel to ensure optimum exchange of necessary technical data and resolve technical problems so as to assure successful fulfillment of contractual obligations.

i. Prepares related reports as required.

14.2.2 Qualifications: MS degree in an associated discipline and four years’ experience, or a BS/BA degree in an associated discipline and six years’ experience; or eight years’ experience.

Must have a high degree of expertise with the following systems/protocols: Microsoft Server 2012 and Windows 10, operation and administration, and Network Administration.

14.3 Computer Specialist

14.3.1 Major Duties:

a. Provides consulting services on programming problems in connection with the application of electronic computers and their associated equipment to a variety of scientific systems, and commercial projects.

b. The individual holding this position must be knowledgeable on third and fourth generation/state of the art hardware and software systems.

c. Individual uses own judgment and initiative in solving problems of unusual technical difficulty or complexity.

d. Individual may act as task or proposal leader.

e. Individual will generally spend a great deal of time advising his/her superior on problems of a high technical level.

f . Working closely with customers, individual may have a definite impact on future business from these customers.

g. The contractor shall provide personnel proficient in desktop administration of MS Windows- 2003/2007/Vista, Microsoft Office 2003/2007/2010, including: planning, installation and configuration, managing resources, connectivity, running applications, monitoring and optimization, troubleshooting, problem resolution, and notification escalation.

h. Provide how-to documentation concerning the configuration, installation, use and maintenance of desktop hardware, communications application software

i. Provide both formal and informal training to the USASAC users.

j. Provide Video Teleconferencing support as needed

k. Provide IT support for logging, troubleshooting and resolution or problem escalation of calls to the IT helpdesk.

l. Performs installation, monitoring and support of LAN/WAN system components

m. Install and configure software for user access.

n. Perform "over-the-shoulder" system and application training and how-to" documentation and training for IM support team members

o. Implement and support the Defense Security Assistance Management System

p. Be required to perform heavy lifting and moving of equipment from one building to another to include climbing stairs.

q. Be required to provide remote access capabilities

r. Perform Property Accountability.

s. Assists in developing USASAC marketing strategies to expand understanding and gain support of the program.

t. Coordinates with Command Information Officer on USASAC and the Command Information Plan.

u. Identifies ways to improve the effects of information efforts and opportunities and recommends courses of actions.

v. Assists in the coordination and development of long and short- range plans for information products and recommends effective and efficient use of resources to respond to customer information requirements.

w. Provide bi-weekly electronically submitted reports to the COR outlining their activities during that time.

x. Perform troubleshooting and problem resolution of calls for IT support

14.3.2 Qualifications: BS/BA degree in an associated discipline with five years’ experience, or eight years of experience, or MS with two years’ experience. CompTia Security + Certification is required. Experience as task leader or proposal manager. Capable of innovative problem solving.

14.4 Junior Computer Specialist

14.4.1 Major Duties:

a. Provides Customer Care support and assistance to the G6 Director on Information Technology (IT) projects.

b. Works under supervision of senior IT staff in providing support services to meet the customer’s IT related needs.

c. Assists with the Computer Specialist with major duties listed above.

14.4.2 Qualifications: Associates Degree in an associated discipline with 2 years of experience, or BS/BA, or 4 years applicable experience. CompTia Security + Certification is required.

14.5 Senior Computer Graphics Illustrator

14.5.1 Major Duties:

a. Provide executive level support, graphic and visual information support to USASAC, Command Group and Command Information and Public Affairs Office.

b. The technical creation of artistic, complex and highly detailed graphics for charts, publications, and hardcopies.

c. Demonstrate an extensive collection of subject matter expertise, artistic skill, and design layout ability in execution and formatting of visual material such as graphics, illustrations, diagrams, photographs, charts, briefing slides, and storyboards, etc.

d. Plan and complete visual information projects, publications and visual presentations to include: custom designed logos, signs, banners, displays, posters, maps, illustrations, brochures, special event flyers, programs, tickets, user manuals, pocket folders, bookmarks, pamphlets, coins, publications and more.

e. Display strong ability to help define customer’s visual information objectives and needs and complete complex assignments for a wide variety of graphics projects to include: computer based multimedia productions incorporating computer controlled source material from graphic, photo, audio and video projection.

f. Create, produce, and present graphics and animated imagery on to slides, files and hard copy.

g. Analyze, organize, and condense complex information into clear, concise, and defined visual solutions.

h. Provide technical advice on advantages and disadvantages of various formats, types of presentations, styles, media, and methods of reproduction, suggesting those that will best meet the mission’s informational objectives.

i. Develop and create video projects using audio, video editing software with the use of photographs, video files and music clips, with attention to copyright laws and regulations.

j. Videotape meetings, conferences, and training sessions, edit the media as required and create media to upload on various media networks.

k. Develop a widespread database of visual information, including in-house generated computer graphics and subject matter information, storage and manipulation of digital images, slides, animation and text.

l. Provide photography services to include ceremonies, passports, awards, and special events.

m. Edit photography for illustrations and posting on various social media networks.

n. Provide Graphics Illustrator support and services.

o. Coordinates information products for consistency of USASAC focus as determined by the

CG.

p. Develops, produces and coordinates USASAC/FMS promotional material and products for worldwide dissemination.

q. Reviews and coordinates the content for the USASAC website.

r. Ensures that themes outlined by leadership are consistently portrayed in publications and on the web.

s. Delivers the content to the web administrator in support of Directors for graphic enhancements prior to submitting to the webmaster.

t. Maintains a digital/electronic source of all promotional products, programs and concepts and responds to information requests for USASAC programs.

u. Additionally, provides briefing/slide development and preparation as needed.

v. Coordinates public affairs functions for USASAC.

14.5.2 Qualifications: BS/MS in an associate discipline and minimum of ten (10 Years of applicable experience in creating graphic designs, illustrations, and other forms of artwork utilizing manual and automated tools and techniques.

14.6 JR. SYSTEMS ADMINISTRATOR

14.6.1 Major Duties:

a) Tests, installs, configures and maintains server infrastructures including hardware and software (inclusive of Microsoft server and client operating systems and both COTS and GOTS software) that permit the sharing and transmission of information.

b) Installs, maintains, updates, patches and troubleshoots hardware & software on all USASAC servers, including SharePoint, SQL, Windows Server, web servers, and VMWare to virtualize the server environment.

c) Assists Senior Administrators in evaluating new releases of operating systems and software and makes recommendations and plans for deployment.

d) Assists with new software and hardware implementations.

e) Assists Senior Administrators with planning and developing implementation strategies.

f) Diagnoses server and appliance hardware problems. Provides support in diagnosing problems with server enclave and works with other Senior Admins and Regional NEC personnel to resolve problems.

g) Creates and maintains system documentation to track current configuration of software, hardware, users and resources connected to the USASAC network and retains historical data.

h) Develops and maintains documentation on network environment to include but not limited to physical and logical diagrams, data flow diagrams, network architecture, etc.

i) Prepares and maintains documentation on USASAC Continuity of Operations, Disaster Recovery Plan, and baseline hardware and software, and other documentation required for RMF artifacts and other reporting requirements.

j) Prepares and maintains current documentation for and implements and routinely tests backup and recovery procedures.

k) Maintains physical security of backup media. Ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of IT systems.

l) Ensures that USASAC IT systems uphold Department of Defense and Army standards, policies, and Information Assurance controls to include DISA Security Technical Implementation Guides (STIGs), and Information Assurance Vulnerability Alerts (IAVAs).

14.6.2 Knowledge Required By the Position:

a) Knowledge and ability to administer server operating systems and associated hardware, to include Microsoft Server, DHCP, DNS, IIS, SQL, VMWare and configure communications protocols.

b) Projects and assignments require coordination and integration of project efforts or studies, resolving critical problems in Army-wide systems or development of new approaches or techniques for use by others.

c) Work affects the operations of standard user equipment & systems and the work of other IT Specialists throughout the Command.

d) Contact with agency managers, other IT Specialists inside and outside the immediate organization, consultants, equipment or system software vendors, contractors, senior military and federal government civilians, the general public, industry technical representatives, personnel of higher headquarters may be required.

14.6.3 Qualifications: Individual must possess a baseline IAT I level of Information Assurance certification requirements in compliance with DoD 8570-01M, which requires A+, Network+ or SSCP certification. IAT II and/or III certificates such as GSEC, Security+, SCNP, CISA, CISSP, GSE, SCNA, and GCIH exceed the IAT I requirement, and satisfy the IAT I requirement.

Incumbent must possess a computing environment certification such as MS Server 2012R2.

Special Conditions: Individual must be a U.S. Citizen. Information Assurance CompTia Security + Certification is required.

Experience with:

o Domain Controller/DNS o Print Server o Windows Server 2012R2 o SCAP Compliance Checker o VMWare Tools o Symantec Backup Exec Remote Agent for Windows o Microsoft SQL Server 2012 and 2014 o File Server/Shares o DHCP o SharePoint o ACAS Security Center o SFTP server

14.7 System Analyst Supporting G3 Operations and Planning Div

14.7.1 Major Duties:

a. Serve as USASAC’s Centralized Task Manager using the eCollab System.

b. Integrate information between two systems; Q-Base (Army Materiel Command) and eCollab

(USASAC).

c. Use both manual and automated processes to exchange data between systems.

d. Utilize a pre-configured SharePoint list to track and manage internal task requests.

e. Analyze data and create reports to ensure the systems are effectively employed and, leadership is informed.

f. Participate in integrated planning teams (IPT), working groups, studies and other forums to support the development of future eCollab or other system processes.

14.7.2 Qualifications: BS/BA in an associated discipline and four years applicable experience.

Relevant experience may be substituted for each year of academic deficiency.

15 DATA DELIVERABLES

15.6 Contract Data Requirements Lists (CDRL) (DD Form 1423) for the data requirements specified in this PWS are provided below.

CDRL A001, Technical Report-Study/Services, IAW DI-MISC-80508 CDRL A002, Contractor’s Progress, Status and Management Report, IAW DI-MGMT-80227 CDRL A003, Presentation Material, IAW DI-ADMN-81373 CDRL A004, Report, Record of Meeting/Minutes, IAW DI-ADMN-81505 The Contractor shall continuously monitor the financial status, technical performance, and all subcontracts; and deliver to the Government a monthly assessment report in. The financial section of the report shall also convey the status of contractor financials to include funded amount, amount expended for currently reporting period, amount expended through current period of performance and remaining balance for each CLIN and sub CLIN.

15.7 For on-going Cost activities (CDRL A002):

(1) Labor costs shall be broken down by labor category, skill level, entity (prime or subcontractor) rate and hours in accordance with the notional Contract Funds Status – Template.

(2) Materials costs, ODCs, Cost of Money and Fee shall be identified and discussed.

(3) Total task expenditures for the fiscal year to date, indicated as total labor, materials, Cost of Money, Fee and ODCs.

(4) Total task expenditures since contract award, indicated as total, labor, Materials, Cost of Money, Fee and ODC.

(5) Remaining funds, monthly burn rate, and projected burn rate until contract completion.

(6) Recorded down time by technical support. The down time report discuss the effective systems, plan for correcting system, and progress made in correcting system.

15.8 The technical section of the report shall also contain the following information (CDRL A001):

(1) Significant accomplishments and issues that arose during the reporting period

(2) Projected activities for the following and subsequent periods

(3) Subcontractor performance, as applicable

(4) Any meetings held with Government representatives, as applicable

(5) Weekly timesheets for each contractor and subcontractor employee.

16 DATA RIGHTS

16.1 The Government shall have unlimited rights to all technical data produced or obtained by the Contractor under the terms of this contract. As such, the Contractor shall not place proprietary markings on any documents to which the Government has unlimited rights.

17 CONFLICT OF INTEREST/ CONFIDENTIALITY AND NON-DISCLOSURE OF

INFORMATION

17.1 All functions related to Acquisition Support shall be on an advisory basis only.

17.2 Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5 and Section H of the contract.

17.3 The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

Cooperation Clause: Work under this contract will necessitate interfacing with other contractors working independently, providing recommendations to USASAC. It is imperative that a cooperative, professional relationship be maintained at all times.

Employment Restrictions: Contractor shall not utilize employment restrictions that would preclude their employees on this contract from freely migrating to future contracting support for USASAC’s IT work or Federal employment.

18 PHASE IN/PHASE OUT PERIOD

18.1 To maintain Continuity of Service, the Contractor recognizes that the services needed under this contract are vital to the Government and must be continued without interruption and upon contract expiration or upon changes due to unforeseen circumstances, a successor, either the Government or another contractor, may continue them. The Contractor agrees to:

Furnish phase-in training to be negotiated with incumbent and successor.

Exercise its best efforts and cooperation to effect an orderly and efficient transition to a successor.

Negotiate in good faith a transition plan with a successor within one (1) week after the date of award to determine the nature and extent of phase-in, phase-out services required. The plan shall specify a training program and a date for transferring responsibilities for each division of work described in the plan, and is subject to the COR, USASAC CIO and PM’s approval.

The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out periods to ensure the services called for by this contract are maintained at the required level of proficiency.

Follow the phase in/phase out plan and keep the Government fully informed of status throughout the transition period. Throughout the phase-in/phase-out periods, it is essential that attention be given to minimize interruptions or delays to work in progress that would impact the mission. The contractor must plan for the transfer of work control, delineating the method for processing and assigning tasks during the phase-in/phase-out periods.

The plan shall specify a training program and a date for transferring responsibilities for each division of work described in the plan, and is subject to the COR, USASAC CIO and PM’s approval.

Phase-in Period. The phase-in will begin on the first day after award with a goal of the contractor to assume full performance as soon as possible, but no longer than 30 days in duration after the date the transition plan is initiated. A kick-off orientation meeting for the contractor's management and working leader personnel will be held prior to the first day of performance. The orientation meeting will ensure that the contractor is completely familiar with the working environment and equipment used in connection with this contract.

During the transition, the contractor shall perform all administrative duties to include hiring personnel, transferring security clearances, writing and submitting plans, and purchasing contractor-furnished equipment. Also during the phase-in, the Government will provide all applicable governing directives, provide a briefing of the technical requirements on the contract, provide a tour of the facilities if applicable, and explain procedures for day-to-day operations.

Critical to a successful transition in period is the gradual transference of work that cannot have a break in service support.