B08_Attachment 0004 - Solicitation Question and Answer Log (W9133L22R1004-Posting w_Amendment_01).xlsx
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- Attached to
- Air National Guard - Centralized Credentialing and Privileging Program Management Services (Solicitation)
- Solicitation number
- W9133L22R1004
About this file
This document contains a question and answer log for a solicitation seeking program management services to support the Air National Guard's centralized credentialing and privileging program. Key details include that the solicitation seeks to manage credentialing and training activities for approximately 500 health care providers annually using the Joint Centralized Credentials Quality Assurance System, with estimated help desk tickets of 20-22 per year. The incumbent contractor will provide services including credential file management, training coordination, records maintenance, and user support. Proposals are due by July 25, 2022 with award anticipated in September 2022. The National Guard Bureau and Air National Guard will oversee performance at approximately 90 Air National Guard wing locations nationwide.
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Consolidated
| Question | ||||||
| No. | Document | Page No. | Section Reference | Contractor Question | Government Response | |
| 1 | PWS (DRAFT) | 1 | 1.1.1 | As stated the contractor will provide operational program support for credentialing and privileging of privileged and non-privileged Health Care Providers (HCPs). What is the intended frequency of these activities in realtionship to mobilizations? | Refer to PWS Paragraph 5.5, and subparagraphs. For informational purposes only, please see below ICTB estimates from previous years. |
2018 - 339 2019 - 598 2020 - 503 2021 - 355
This information has been added to Technical Exhibit 3 of the PWS
| 2 | PWS (DRAFT) | 1 | 1.1.1 | Will the government be providing training schedules for HCPs? | The contractor is required to provide training schedules. Please see updated PWS paragraph 5.7.3 for further clarification. |
| 3 | PWS (DRAFT) | 1 | 1.1.1 | What are the requirements for "technical system support within the system of record Joint Centralized Credentials Quality Assurance System (JCCQAS)"? | Please reference PWS Paragraph 5 (and all applicable subparagraphs thereunder). |
| 4 | PWS (DRAFT) | 20 | 5.2.3 | The PWS states that "The Contractor shall develop a trackable, real-time Data Metrics File (excel), approved by NGB/SGOK that includes; Provider Credential File (PCF) status, PCF credentialing information, and credentialing reporting weekly submitted to NGB/SGOK." Does this file already exist? Are there plans to automate this file as part of an overarching system that will store all Credentialing Metrics? | A file does not already exist. There are no plans to automate this file, however, the Offerors can elect to do so when managing the data. |
Please note that the PWS Section 5.2.3 states the following: "The Contractor shall develop a trackable, real-time Data Metrics File (that can be sorted/filtered upon request and for the on-site analyst contract employee to generate additional reports as needed), approved by NGB/SGOK for all reports requested." The language provided in the contractors question does not match the PWS. Please be advised.
| 5 | Solicitation | 1 | Box 8 | The offer is due 4:00PM 24 JUL 2022, can the government confirm that the proposal is due on a Sunday and that the deadline is in ET? | This was an error and has been corrected in this amendment. Proposals are now due 4:00pm, Monday July 25. |
| 6 | Solicitation | 69 of 91 | 52.217-8 | Will the government reconsider the one day notice to exercise the option? Retention is a challenge at the end of an option year, and we want to maintain continuity of service. | The Government has revised the notice period to reflect 15 days to allow maximum flexibility to exercise the unilateral option. |
| 7 | performance work statement | 31 | 5.3.8 | Are both privileged and non privileged HCPs re credentialed and reprivileged every 24 months? | Yes |
| 8 | Technical Exhibit 1 | 30-39 | Performance Requirements Summary (PRS) | The PRS has several references to transition in activities throughout this section. However, the CLIN structure does not appear to account for a transition in period. Can the government explain the period of performance between contract award and start of service? | Amendment 0001 incorporates the periods of performance which was inadvertantly left out of the RFP. Section 1.4.15 Phase-In / Phase-Out (Transition) Periods, was added to the PWS. Government anticipates making award in September 2022. There are no references to "transition" in the PRS. |
9 Attachment 1 3 1.4.1.4.1. "Ensure positions are filled 90% within 15 calendar days and 100% of personnel are present for duty no later than 20 calendar days after start of period of performance." Must the background check be completed within this timeframe? Yes
| 10 | Attachment 1 | 27 | 5.7.5 | Will the government provide a learning management system (LMS)? If no, is there a preferred LMS? | There is no LMS requirement for this effort. There is not a preferred LMS. Contractor is responsible for developing training IAW Section 5.7.3. |
| 11 | Attachment 1 | 41 | TECHNICAL EXHIBIT 3 | Help Desk Tickets, what is the estimate for 2021 and 2022? | Please see revised PWS, Technical Exhibit 3 which now states: |
Help Desk Tickets:
2022 - 3 2021 -22
| 12 | Attachment 1 | 22 | 5.4.6 | "5.4.6 The Contractor shall provide technical support to board members in answering JCCQAS system usage questions and ensure receipt of files and that board members are able to access their assigned files in order for the board member to conduct the pre-board review of the eApps being presented to the CCPB." Are there SLAs related to this requirement? | There are no specific Service Level Agreements related to PWS Paragraph 5.4.6, however the contractor must meet all requirements in the PWS, including but not limited to paragraph 5.4.6. |
| 13 | Attachment 1 | 27 | 5.7.7 | "5.7.7 The Contractor shall perform telephonic end user JCCQAS system support for HCPs and Unit level users by answering “how to” questions, providing regulatory ePCF requirements and guidance, and resetting/unlocking ANG user accounts that have been locked out of the system. The Contractor shall unlock accounts the same day of the HCPs request and notify the provider of the corrective action. The Contractor shall provide these services on Saturday or Sunday if requested." Are there SLAs related to this requirement? | There are no specific Service Level Agreements related to PWS Paragraph 5.7.7, however the contractor must meet all requirements in the PWS, including but not limited to paragraph 5.7.7. |
| 14 | PWS | 20-21 | 5.3 | Will credentialing management software be accessed within the government's system or can it be securely hosted externally? | None of the required systems (e.g. JCCQAS) or otherwise permit the contractor to host the enviroment externally. JCCQAS can be accessed externally with a CAC card; a Government Laptop is not required in order to access JCCQAS. |
| 15 | PWS | 20-21 | 5.3 | Is the use of "off the shelf" credentialing management software solutions permitted? | No, the credentialing management software is JCCQAS. JCCQAS is a worldwide interagency IT system that supports the Department of Defense (DoD). The DoD uses it to support Provider Credentialing, Privileging, Risk Management and Adverse Actions System Supporting the Military Health System (MHS). JCCQAS is required for use by Regular Air Force, Air Force Reserves, and Air National Guard in accordance with (IAW) Air Force Instruction (AFI) 44-119, the Air Force Officer Classification Directory (AFOCD), Defense Health Agency (DHA) Procedures Manual (PM) 6025.13 and Department of Defense Instruction (DoDI) 6025.13. |
| 16 | PWS | 3 | 1.4.1.4.2 | "1.4.1.4.2. Ensure continuation of services during personnel absences due to sickness, leave, and voluntary or involuntary termination from employment such that impact to the Government is minimal and position vacancies do not exceed 10 calendar days. The Contractor shall maintain an overall filled rate of 95%." |
When requiring that vacancies do not exceed 10 calendar days, does this refer to 10 consecutive calendar days? As PTO, sick leave, etc. add up to over 10 calendar days per year, are contractors required to provide replacement staff after 10 nonconsecutive days? Position vacancies do not exceed 10 consecutive calendar days.
*PWS paragraph 1.4.1.4.2 has been revised to add "consecutive" calendar days.
| 17 | PWS | 17 | 4.1 | Are costs such as computers, CAC readers, etc. to be provided as ODCs or incorporated into contractors' base rates for C&P? | Per PWS paragraph 4.1 "Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the Contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1." However, the Government will provide the property, material, equipment, and/or services listed in PWS paragraph 3.0, and subbordinate paragraphs, solely for the purpose of performance under this contract for one on-site contract representative. Government has updated the Pricing Workbook and the Solicitation document to remove the ODC CLINs. All costs necessary to perform this effort shall be proposed in the firm-fixed price CLINs |
| 18 | PWS | 2 | 1.4.1.2 | "1.4.1.2 Telework: Remote or telework of contractor employees in regards to the Contractor’s facility(ies) is authorized and at the sole discretion of the Contractor, provided that the Contractor is capable of providing all of the services required under this PWS to any of the ANG Wings (approximately 90 locations; see PWS Attachment 1 – ANG Wing Locations) during the core business hours of their respective time zones." Please provide PWS Attachment 1 - ANG Wing Locations. | Amendment 0001 incorporates a Exhibit 5 into the PWS which contains the ANG Wing Locations. |
| 19 | 2022_06_24_B08_Attachment-0001-ANG-CP-PWS-June-2022.pdf | 1 | RFP Section 1.1.1 Objectives | Is this solicitation for software and services, or is it strictly program management services for your existing system JCCQA | The solicitation is for services. |
&"Times New Roman,Regular"&16Attachment 2 - Solicitation Question and Answer Log ANG Credentialing and Privileging Support Services
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