RFP W9133L20R1000.pdf

CODE

(Hour)

PAGE(S)

until 10:00 AM local time 24 Feb 2020

X

A X B X C

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107 - 113 X H 114 - 123 cole.p.cook.civ@mail.mil

RATING PAGE OF PAGES

7. ISSUED BY

(Date)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

Previous Edition is Unusable 33-134 STANDARD FORM 33 (REV. 9-97)

Prescribed by GSA FAR (48 CFR) 53.214(c)

1 123

(If other than Item 7)

15A. NAME 16. NAME AND TITLE OF PERSON AUTHORIZED TO

AND

ADDRESS

SIGN OFFER (Type or print)

OF

OFFEROR

AMENDMENT NO. DATE

15B. TELEPHONE NO (Include area code) 17. SIGNATURE15C. CHECK IF REMITTANCE ADDRESS

IS DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE.

18. OFFER DATE

1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

2. CONTRACT NO.

W9133L 8. ADDRESS OFFER TO

See Item 7

9. Sealed offers in original and copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if handcarried, in the depository located in

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and

See Section L conditions contained in this solicitation.

10. FOR INFORMATION

CALL:

A. NAME (NO COLLECT CALLS)

COLE P. COOK 703 607-0163

11. TABLE OF CONTENTS

SOLICITATION/ CONTRACT FORM

SUPPLIES OR SERVICES AND PRICES/ COSTS

1 - 2 3 - 8

X I CONTRACT CLAUSES

DESCRIPTION/ SPECS./ WORK STATEMENT X

PACKAGING AND MARKING

9 - 27 J LIST OF ATTACHMENTS

INSPECTION AND ACCEPTANCE

DELIVERIES OR PERFORMANCE

29 - 30

K

REPRESENTATIONS, CERTIFICATIONS AND

OTHER STATEMENTS OF OFFERORS

CONTRACT ADMINISTRATION DATA 31 - 33 X

SPECIAL CONTRACT REQUIREMENTS

OFFER (Must be fully completed by offeror) 34 - 40 X M

L INSTRS., CONDS., AND NOTICES TO OFFERORS

EVALUATION FACTORS FOR AWARD

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments

AMENDMENT NO. DATE

to the SOLICITATION for offerors and related documents numbered and dated):

FACILITY

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period

SOLICITATION, OFFER AND AWARD

X

(X) SEC. DESCRIPTION (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. AWARD DATE

EMAIL:TEL: (Signature of Contracting Officer)

CODE CODE

B. TELEPHONE (Include area code) C. E-MAIL ADDRESS

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

10 U.S.C. 2304(c)( ) 41 U.S.C. 253(c)( ) (4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN ITEM

24. ADMINISTERED BY (If other than Item 7) CODE 25. PAYMENT WILL BE MADE BY CODE

PART IV - REPRESENTATIONS AND INSTRUCTIONS

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

41 - 105

PART II - CONTRACT CLAUSES

NGB-AQ - W9133L

111 SOUTH GEORGE MASON DR

BLDG. 2, 4TH FLOOR

ARLINGTON VA 22204-1373 703 604-4186

703-607-1742FAX:

TEL:

FAX:

TEL:

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

6. REQUISITION/PURCHASE NO.5. DATE ISSUED

21 Jan 2020

4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

[ X ]

3. SOLICITATION NO.

W9133L20R1000

Section A - Solicitation/Contract Form

CONTRACT ADMINISTRATION

SECTION A – SOLICITATION/CONTRACT FORM

A.1 Government’s Contract Administration:

The basic contract will be administered by the office indicated in SF 33 Block 7. Individual orders will be administered as designated in the order.

NGB-AQ-C Contracting Office

Contracting Officer: Colonel Brent A. Wilkins E-mail: brent.a.wilkins.mil@mail.mil Telephone: 703-607-1302

Contract Specialist: Cole P. Cook E-mail: cole.p.cook.civ@mail.mil Telephone: 703-607-0163

Army National Guard Office of the Chief Surgeon (NGB-CSG) Contracting Officer’s Representative: Renee Greer E-mail: renee.l.greer.civ@mail.mil Telephone: 703-607-9532

Air National Guard Office of the Air Surgeon (NGB_SG) Contracting Officer’s Representative: Colonel Gilbert Harvey E-mail: gilbert.t.harvey.mil@mail.mil Telephone: 240-612-8239

A.2 Contractor’s Contract Administration Contractor’s Administration Office Address (if different from SF33 Block 7): _________________________

Authorized Contractor Contractual Binding/Negotiation Authority

Name and Title: _____________________________________________ Negotiations Executive _______________________________________ E-mail: ____________________________________________________ Telephone: __________________________

A.3 Submit Invoices: All invoices shall be submitted via Wide Area Work Flow – iRAPT.

A.4 Payment Office: The payment office shall be identified on each individual order. The procedures for payment shall be in accordance with the respective “Payment” clause, as identified in the individual order.

Section B - Supplies or Services and Prices

ORDERS

SECTION B – SERVICES AND PRICES/COSTS

B.1 General The contractor shall perform, in accordance with issued Task Orders (TO), all management, supervision, labor, facilities and materials not otherwise specifically provided for by the Government, necessary to provide Centralized Credentialing and Privileging Services as specified in Section C. Performance Work Statement, and provide all of the requirements of the Schedule over the life of the contract. This ID/IQ contract contains Firm Fixed-Price (FFP) and Cost Reimbursement (CR) No-Fee CLINs. TOs may be issued as FFP, CR or a combination of FFP and CR in accordance with FAR Subpart 16.5, and will be issued IAW the procedures set forth in Sections G, H and I of the contract.

B.1.1 Incorporation of Contractor’s Proposal.

The contractor’s proposal will be incorporated into the contract award.

Contractor: __________________________ Proposal dated: ______________________

B.2 Base and Option Periods

The term of the Indefinite-Delivery, Indefinite Quantity (ID/IQ) contract, awarded from the solicitation, is one five

(5) year ordering period period with the possibility of an extension up to an additional six (6) months IAW FAR 52.217-8. This is not a multi-year contract as defined in FAR Subpart 17.1. This contract award document does not obligate funds. All funding will be provided within each awarded task order.

B.2.1 Minimum & Maximum Amounts, Indefinite-Delivery, Indefinite Quantity (ID/IQ)

The total amount of all orders placed against the contract; awarded from this solicitation, shall not exceed $45,000,000.00 over the five year ordering period. The guaranteed minimum amount is $150,000 for the contractor. The minimum applies for the entire base period. Individual Task Orders (TO) will be awarded in accordance with Section G, Ordering. The contract maximum represents the total requirement for the life of the contract.

B.3 Contract Pricing

All task orders will be issued based on the CLIN prices contained in the contract.

B.3.1 Firm Fixed-Price (FFP) Type Task Orders

All task orders awarded pursuant to this contract will be awarded on a FFP basis and will be priced in accordance with the pricing set forth in the Price Proposal Matrices, Section J, Attachments J-1 thru J-3. The Price Proposal Matrices reflects the Government agreed upon and Contractor Proposed labor categories. The labor rates within the Price Proposal Matrices in the labor rate matrix section reflect the fully-burdened composite rates for each labor category and will apply to all direct labor hours

B.3.2 Cost Reimbursement Pricing

Travel and Other Direct Costs will be reimbursed via Cost Reimbursable CLINs provided by each TO.

B.3.2.a Travel and Per Diem. TO-related travel costs, including lodging and meals, are reimbursable IAW FAR 31.205-46 and the DoD Joint Travel Regulations. No contractor travel shall be conducted to support requirements of TOs without advanced written approval from the TO COR.

B.3.2.b Other Direct Costs. TO-related ODCs are reimbursable incidental costs in support of Medical Credentialing and Privileging Board, reviewed by the TO COR and approved for reimbursement.

B.4 Evaluation of Compensation for Professional Employees

This contract is subject to the requirements of FAR Clause 52.222-46 – Evaluation of Compensation for Professional Employees.

ITEM NO SUPPLIES/SERVICES MAX

QUANTITY

UNIT UNIT PRICE MAX AMOUNT

0001 UNDEFINED Job ARNG Medical Credentialing & Privileging

FFP

Provide centralized credentialing and privileging services to the Office of the Chief Surgeon, Army National Guard Directorate, for ARNG soldiers as defined in the Performance Work Statement (PWS) and the contractor proposal for this IDIQ and applicable Task Orders. The contractor is authorized partial delivery payments for the services CLINs defined in the Task Orders. Contractor may, on a monthly basis, invoice the lesser of the value of a month of services under the Task Order service CLIN, or this amount minus the value of any non-conforming services. The Government will honor and pay invoices where the contractor has satisfied the tasks and requirements identified in the PWS, Performance Requirements Summary (PRS), Deliverables List, Quality Assurance Surveillance Plan (QASP), as well as the method of execution identified in the contractor's proposal for both the IDIQ and Task Order. Failure to deliver on one or all of the aforementioned documents may, at the discretion of the Government, result in a request for invoicing adjustment. Pricing in the task orders will be consistent with the prices established for the IDIQ.

FOB: Destination

PSC CD: Q999

MAX

NET AMT

UNIT UNIT PRICE MAX AMOUNT

0002 UNDEFINED Job Travel - ARNG Credentialing/Privileging

COST

Not-to-Exceed Reimbursement allocation of funds for incidental travel reviewed and approved by the Contracting Officer's Representative for ARNG Credentialing and Privileging prior to travel, and performed in accordance with Joint Travel Regulations.

MAX COST

UNIT UNIT PRICE MAX AMOUNT

0003 UNDEFINED Job ODCs - ARNG Credentialing/Privileging

COST

Mailing costs, LMS User Accounts, and MASH other direct costs. Not-to- Exceed Reimbursement for incidental Other Direct Costs in support of ARNG Medical Credentialing and Privileging Boards reviewed by the ARNG Contracting Officer's Representative for reimbursement.

UNIT UNIT PRICE MAX AMOUNT

0004 UNDEFINED Job ANG Medical Credentialing & Privileging

FFP

Provide centralized credentialing and privileging services to the Office of the Air Surgeon, Air National Guard Directorate, for ANG airmen and airwomen as defined in the Performance Work Statement (PWS) and the contractor proposal for this IDIQ and applicable Task Orders. The contractor is authorized partial delivery payments for the services CLINs defined in the Task Orders. Contractor may, on a monthly basis, invoice the lesser of the value of a month of services under the Task Order service CLIN, or this amount minus the value of any non-conforming services. The Government will honor and pay invoices where the contractor has satisfied the tasks and requirements identified in the PWS, Performance Requirements Summary (PRS), Deliverables List, Quality Assurance Surveillance Plan (QASP), as well as the method of execution identified in the contractor's proposal for both the IDIQ and Task Order. Failure to deliver on one or all of the aforementioned documents may, at the discretion of the Government, result in a request for invoicing adjustment. Pricing in the task orders will be consistent with the prices established for the IDIQ.

MAX

UNIT UNIT PRICE MAX AMOUNT

0005 UNDEFINED Job Travel - ANG Credentialing/Privileging

COST

Not-to-Exceed Reimbursement allocation of funds for incidental travel reviewed and approved by the Contracting Officer's Representative for ANG Credentialing and Privileging prior to travel, and performed in accordance with Joint Travel Regulations.

UNIT UNIT PRICE MAX AMOUNT

0006 UNDEFINED Job ODCs - ANG Credentialing/Privileging

COST

Not-to-Exceed Reimbursement for incidental Other Direct Costs in support of ANG Medical Credentialing and Privileging Boards reviewed by the ANG Contracting Officer's Representative for reimbursement.

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

eCMRA

The Under Secretary of Defense for Acquisition, Technology and Logistics established the Enterprise-wide Contractor Manpower Reporting Application (eCMRA) on November 28, 2012. The Contractor shall use the Enterprise-Wide Contractor Manpower Reporting Application (eCMRA) IAW AFARS 5137.9101.

The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: https://www.ecmra.mil/ Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. If your contract overlaps two or more fiscal years, please enter the data separately for each year.

You may divide the labor hours and labor dollars proportionally based on the length of time spent in each fiscal year. Contractors may direct questions to the help desk at: https://www.ecmra.mil/

CONTRACT MINIMUM/MAXIMUM QUANTITY AND CONTRACT VALUE

The minimum quantity and contract value for all orders issued against this contract shall not be less than the minimum quantity and contract value stated in the following table. The maximum quantity and contract value for all orders issued against this contract shall not exceed the maximum quantity and contract value stated in the following table.

MINIMUM

QUANTITY

MINIMUM

AMOUNT

MAXIMUM

QUANTITY

MAXIMUM

AMOUNT

$150,000.00 $45,000,000.00

DELIVERY/TASK ORDER MINIMUM/MAXIMUM QUANTITY AND ORDER VALUE

The minimum quantity and order value for each Delivery/Task Order issued shall not be less than the minimum quantity and order value stated in the following table. The maximum quantity and order value for each Delivery/Task Order issued shall not exceed the maximum quantity and order value stated in the following table.

MINIMUM

QUANTITY

MINIMUM

AMOUNT

MAXIMUM

QUANTITY

MAXIMUM

$2,000,000.00 $6,000,000.00

CLIN DELIVERY/TASK ORDER MINIMUM/MAXIMUM QUANTITY AND CLIN ORDER VALUE

The minimum quantity and order value for the given Delivery/Task Order issued for this CLIN shall not be less than the minimum quantity and order value stated in the following table. The maximum quantity and order value for the given Delivery/Task Order issued for this CLIN shall not exceed the maximum quantity and order value stated in the following table.

CLIN

MINIMUM

QUANTITY

MINIMUM

AMOUNT

MAXIMUM

QUANTITY

MAXIMUM

Section C - Descriptions and Specifications

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

FOR

Centralized Credentialing and Privileging Program Management Services For the Army National Guard & the Air National Guard

(ARNG & ANG)

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Centralized Credentialing and Privileging Services to the Army National Guard (ARNG) Office of the Chief Surgeon (CSG) and to the Air National Guard (ANG) Office of the Air Surgeon (SG), as defined in this PWS. The contractor shall provide comprehensive centralized credentialing and privileging program management and implementation. The contractor shall provide operational program support for credentialing and privileging of privileged and non-privileged Health Care Providers (HCPs), to include; new accessions into the ARNG/ANG, maintenance of current credentialed and privileged HCPs, mobilizations and training requirements for HCPs, program training for users, coordinators, and privileging authorities, technical system support within the system of record Joint Centralized Credentials Quality Assurance System (JCCQAS), and conducting the Credentials and Privileging Certification Board. In total, the ARNG/ANG credential and privilege approximately 5000 Military and Non-Military HCPs, for example: Physicians, Physician Assistants, Nurse Practitioners, Nurses, Dentists, Directors of Psychological Health, Optometrists, and Pharmacists. In the context of healthcare, “credentialing” describes a process of assessing and reviewing the qualifications of the health care practitioner. The credentialing process includes review of the licensure, training and education of skilled health care providers. Additionally, it assures their clinical competency and that they maintain regulatory compliance in their scope of practice. Privileging is the process health care organizations employ to authorize practitioners to provide specific health care services within a specific facility. All medical personnel within the ARNG hold an Area of Concentration (AOC) that correspond to their clinical specialties. The credentialing and privileging process within the Army is dictated by Army Regulation (AR) 40-68, Department of Defense Instruction (DoDI) 6025.13, and Office of the Surgeon General (OTSG) Medical Command (MEDCOM) Credentialing & Privileging Standardization policy 17-041. All health care providers within the ANG hold an Air Force Specialty Code (AFSC) or Civilian Classification that corresponds to their clinical specialty, wherein privileges are granted and specified IAW Air Force Instruction (AFI) 44-119, the Air Force Officer Classification Directory (AFOCD), and DoDI 6025.13.

1.2 Background: The Military Health Systems (MHS) Human Capital Strategic Plan for 2008-2013 established the goal to define and deploy a standardized credentialing and privileging system across the military services. These strategic plans also established goals for ensuring information is accessible to military health system leaders at all levels to promote informed decision-making. The requirement was further expanded in June 2010 to incorporate centralization of the credentialing and privileging system. The National Guard Bureau (NGB) seeks to consolidate the Air/Army credentialing and privileging process, into a comprehensive centralized credentialing and privileging program to improve the overall program for approximately 5000 privileged and non-privileged HCPs collectively. The management of credentialing and privileging as a centralized program will ensure NGB remains compliant with AFI 44-119, AR 40-68, OTSG MEDCOM Policy 17-041, and DoDI 6025.13. This consolidated effort will ensure the National Guard provides health care providers capable of delivering a medically-ready and protective force through continuous monitoring of health statuses, identifying medical threats, and finding the means to provide protection and improved health for individuals.

1.3 Period of Performance (PoP): The Period of Performance (Ordering Period) will be a 5 Year Base Period, with the possibility of an extension up to an additional six (6) months.

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award.

After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.2 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.3 Recognized Holidays: The following are recognized United States (US) holidays.

The contractor shall not perform services on these days:

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day: December 25th

1.4.4 Place and Performance of Services: (see specific task orders for details)

The contractor shall provide the bulk of services between the core business hours of 0800-1700, Eastern Standard or Eastern Daylight Savings time (EST), depending upon the time of year on Monday through Friday, except on recognized U.S. holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. The contractor’s support services need to encompass all of ARNG/ANG States and Territories (approximately 150 locations) during the core business hours of their respective time zones. The Government recommends the contractor to maintain the traditional 40 hour of work per week for their personnel, while allowing a “flexible” work schedule that will accommodate the variable time zones of the of ARNG/ANG’s State, Territory, and Regional geographical locations. (*see below included time zones)

The United States uses nine standard time zones. From east to west they are Atlantic Standard Time (AST), Eastern Standard Time (EST), Central Standard Time (CST), Mountain Standard Time (MST), Pacific Standard Time (PST), Alaskan Standard Time (AKST), Hawaii-Aleutian Standard Time (HST), Samoa standard time (UTC-11) and Chamorro Standard Time (UTC+10). Additional areas of support will include Central and Eastern European Time Zones (CET &

EET).

The ARNG/ANG is unique in the fact that traditional Guard Soldiers & Airmen conduct business on scheduled drill weekends, which are published well in advance of the commencement each fiscal year at the individual Wings, States, and Territories. The drill weekend schedules will be provided to the contractor in advance of each year and are subject to change in order to meet mission requirements. Historically, drill weekends typically start on Friday and run through Sunday and are located in different time zones.

This creates a need for flexible non-traditional business hours of support. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within the PWS. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.4.1 Telework: The Government may permit telework by contractor employees when determined to be in the best interest of the Government in meeting work requirements.

In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework will be at no additional cost to the Government. (see specific task orders for details)

1.4.4.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors requiring Common Access Card (CAC): The CAC is the DoD Federal Personal Identity Verification (PIV) credential. CAC issuance requirements are as follows:

In accordance with Department of Defense Manual (DoDM) 1000.13-M-V1, DoD Identification (ID) Cards, January 23, 2014, initial issuance of a CAC requires, at a minimum, the completion of an Federal Bureau of Investigation (FBI) fingerprint check with favorable results and submission of a National Agency Check with Inquiries (NACI)

(or investigation approved in Federal Investigative Standards) to the Under Secretary of Defense for Intelligence (USD(I)) approved investigative service provider. The issuance of a CAC will be based on four criteria: (a) eligibility for a CAC; (b) verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-2, Personal Identity Verification (PIV) of Federal Employees and Contractors, August 2013, and DoD Manual 5200.02, Procedures for the DoD Personnel Security Program (PSP), April 3, 2017, and (d) verification of a claimed identity. Sponsorship and enrollment information about each applicant must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either the Real-Time Automated Personnel ID System (RAPIDS) using the DD Form 1172-2, or the Trusted Associate Sponsorship System (TASS).

1.4.5.1.1 HSPD-12 Background Investigation Requirements: The contractor shall ensure that all contractor and subcontractor personnel whose duties require CAC card issuance obtain them, and shall process all CAC card applications. The contractor shall ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form (TBD) at the earliest possible date and that this form is forwarded to the COR immediately. Additionally, the contractor shall provide the required identification to complete the PSIP submission. The COR will review the form for completeness and accuracy and forward it to the National Guard Bureau (NGB) Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the investigative service provider has received the request, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e- QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the background investigation (BI) will be initiated. The contractor shall ensure immediate compliance with all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from two to six weeks and will factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.4.5.1.2 Trusted Associate Sponsorship System (TASS): The contractor shall process CAC applications through the TASS, the procedures for which are described below.

Although there is no requirement for the contractor to designate a “Corporate Facility Security Officer" (FSO) to serve as its single point of contact for the BI, the TASS application process and other CAC and security-related matters, such designation facilitates these processes. If an FSO is not established, all contractor employees requiring a CAC will be required to process their own applications. The submission process for CAC applications is as follows:

1. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA).

2. The Government will establish a TASS application account for each CAC Request and will provide each contractor employee a USER ID and password, via email, to the FSO. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at:

https://www.dmdc.osd.mil/tass/. The FSO or contractor employee shall follow up to ensure that the TA is processing the request.

3. The Government will inform the contractor's applicant, via email, of one of the following:

a. Approval.* Upon approval, the information is transferred to the DEERS database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a RAPIDS station (RAPIDS Site Locator:

http://www.dmdc.osd.mil/rsl/).

b. Rejection.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Return. Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

1.4.5.1.3 At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor employee by SSN and two forms of identification. Identity source documents must come from the list of acceptable documents included in Form I-9, OMB No. 1615- 0047, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I-9 list will be a valid (unexpired) State or Federal Government-issued picture ID. The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS, and will then issue a CAC. Issued CACs will be valid for no longer than three years, or until the individual's contract end date (inclusive of any options), whichever is earlier.

1.4.5.1.4 The contractor shall return issued CACs to the DEERS office upon departure or dismissal of each contractor employee, and shall obtain a receipt for each card and provide it to the TA/COR.

1.4.5.1.5 The contractor shall manage requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The contractor shall provide at least 10 calendar days advance notice to the TA, unless there are extenuating circumstances approved by the COR or KO.

1.4.5.1.6 The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a government computer network. This can be done by going to:

http://www.us.army.mil and registering as an "Army Guest," with the sponsor being the COR or a COR- designated individual if the COR is ineligible to Serve as an AKO Sponsor.

Note: If employees of a contractor lose the privilege to access AKO, they lose the ability to renew their CAC. Therefore, it is critical that contractor employees maintain their AKO accounts.

1.4.5.2 (Reserved)

1.4.5.3 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.4 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Army Enterprise Info- Structure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.5.4.1 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.4.5.4.2 Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://informationassurance.us.army.mil).

1.4.5.4.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.4.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.4.5.4.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.5 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.6 AT Level 1 Awareness Training (AT): (Reserved)

1.4.5.7 Information Assurance (IA)/Information Technology (IT) Training: All contractor employees and associated subcontractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter. All contractor employees performing services involving IA/IT functions shall comply with DoD and Army workforce training requirements in DoDD 8140.01, DoD 8570.01-M and AR 25-2 within six months of the start of contract performance. In accordance with DoD 8570.01-M, DFARS 252.239.7001 and AR 25-2, contractor employees performing Information Assurance Technical (IAT) functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

1.4.5.8 Information Awareness: All contractor employees with access to a government information system shall be registered in the Army Training Certification Tracking System (ATCTS) (https://atc.us.army.mil/iastar/index.php) at commencement of services, and shall successfully complete the DoD Information Assurance awareness training prior to access to the IS and then annually thereafter. (https://ia.signal.army.mil/DoDIAA/).

1.4.5.9 iWATCH Training: iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program. This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR within 15 calendar days after completion of training.

1.4.5.10 ARNG OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days after completion of training. Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm.

1.4.5.11 ANG OPSEC Training: In accordance with AFI 10-701, Operations Security, OPSEC PMs/SMO/SMNCOs/Coordinators will provide OPSEC training or training materials to contract employees within 90 days of employees’ initial assignment to the contract and annually thereafter. General organizational orientations may need to be supplemented by duty-related orientations in the work center targeted toward specific critical information and vulnerabilities associated with the work. Initial training (OPSE 1301 – OPSEC Fundamentals) and refresher training (Security Administration) are both available on the ADLS website.

1.4.5.12 OPSEC SOP/Plan. The contractor shall develop an OPSEC SOP/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer. This plan shall include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The contractor shall implement OPSEC measures as ordered by the commander. In addition, the contractor shall have an identified certified Level II OPSEC coordinator per AR 530-1.

1.4.5.13 Classified Information. The contractor shall develop an OPSEC Standing Operating Procedure (SOP)/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer. This plan shall include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The contractor shall implement OPSEC measures as ordered by the commander. In addition, the contractor shall have an identified certified Level II OPSEC coordinator per AR 530-1. Level II OPSEC training will be coordinated through ARNG TARC OPSEC Manager.

1.4.5.14 Threat Awareness and Reporting Program (TARP). (Reserved)

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control. (Reserved)

1.4.6.1.1 (Reserved)

1.4.6.1.2 (Reserved)

1.4.6.2 Lock Combinations: (Reserved)

1.4.7 Special Qualifications: The contractor shall complete JCCQAS Credentialing User Role Training. The contractor shall ensure all employees possess all required knowledge for operating JCCQAS used in the performance of this contract. This does not include education or other qualifications for the position in which the contractor employee is performing, dress codes, or other information.) (NOTE: The Government does not provide training to contractors. Contractors must ensure that any personnel performing under a contract are fully trained, licensed, certified and qualified to provide services.)

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR Subpart 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings will be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who will ensure performance under this contract. The name of this person, and an alternate who will act for the contractor when the CM is absent, will be designated in writing to the KO. The CM or alternate will have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at

FAR 22.17.

1.4.12 Contractor Travel: For ARNG, the contractor shall be required to travel to Professional Education Center (PEC), North Little Rock Arkansas or other designated Medical Team Conference (MTC) locations when specified during the performance of this contract to attend Credentialing Board meetings or JCCQAS training requirements.

For ANG, the contractor shall be required travel to Medical Readiness University (MRU) as needed to participate in the CCPB, review policy changes with NGB/SGOK POC’s and train HCP’s in the credentialing and privileging process. The location varies each year. NGB/SGOK will provide MRU locations 6 months prior to the event.

The contractor shall be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires COR recommendation for approval and/or authorization by the KO prior to travel arrangements being made.

Note: COR may authorize travel if fully funded travel CLIN exists and funding is validated prior to travel arrangements being made. KO approval is only necessary if funding is unavailable or KO has retained COR responsibilities.

The contractor may be required to travel to off-site training locations and to ship training aids to these locations in the performance of this contract. The cost of shipping training aids will be borne by the contractor. (See specific task orders for details)

1.4.13 Data Rights: The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software or training materials, produced under this contract will be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government will be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan shall be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Phase In / Phase Out Periods (Reserved)

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 ACCESSION. Includes all ANG HCPs who are newly assigned to an ANG Unit.

Accessions include military, civilian, and contract HCPs. Accessions include transfers from active duty, reserve components, between ANG Units; and civilian/contract new-hires through NGB or State human resource offices.

2.1.2 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.3 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.4 Contracting Officer Representative (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications.

This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5 Credentialing. Describes a process of assessing, verifying, and reviewing the qualifications of a Health Care Provider (HCP) and includes review of licensure,…