Attachment J-6 ANG Sample Task Order PWS.pdf

21May2019

Task Order

Centralized Credentialing and Privileging Program Management Services for the

Air National Guard

1.0 GENERAL: The Contractor shall provide for 90 Guard Medical Units (GMUs) and Joint

Force State Headquarters for all Health Care Providers (HCP’s) employed by the Air National

Guard (ANG) require Centralized Credentialing and Privileging Services to include: Military, Civilian, and Contractors, and a much smaller number which are stationed at other facilities.

Remote locations include Puerto Rico, Hawaii, Guam, and Alaska.

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary to perform Centralized Credentialing and Privileging Services to the (ANG) Office of the Air Surgeon (SG), as defined in this Task Order 1. The ANG credentials approximately 2200 HCPs, and approximately 1500 of these HCP’s also require privileging every two years. DoDI 6025.13 provides a comprehensive list of all DoD HCPs required to have credentials tracked and maintained. The HCP’s include, but are not limited to: Physicians, Physician Assistants, Nurse Practitioners, Registered Nurses, Dentists, Directors of

Psychological Health, Optometrists, Physical Therapists, Clinical Psychologists, and

Pharmacists. The contractor shall provide comprehensive centralized credentialing and privileging program management. The contractor shall provide operational program support for credentialing and privileging of privileged and non-privileged (HCPs), to include, but not limited to: new accessions into the ANG; maintenance of current credentialed and privileged HCP records; deployment, mobilization, and training credentialing requirements for HCPs; program training for users, coordinators, and privileging authorities; technical system support within the system of record, Joint Centralized Credentials Quality Assurance System (JCCQAS); and conduct the ANG Centralized Credentialing and Privileging Board (CCPB).

1.2 Background: The Military Health Systems (MHS) Human Capital Strategic Plan for 2008-

2013 established the goal to define and deploy a standardized credentialing and privileging system across the military services. These strategic plans also established goals for ensuring that information is accessible to military health system leaders at all levels to promote informed decision-making. The requirement was further expanded in June 2010 to incorporate centralization of the credentialing and privileging system. The Air National Guard seeks a comprehensive centralized credentialing and privileging program to improve the overall program for approximately 2200 privileged and non-privileged HCP’s. The continued management of credentialing and privileging as a centralized program will ensure the ANG remains compliant with AFI 44-119 and DoDI 6025.13. This effort will support the ANG to provide a medically-ready and protective force through continuous monitoring of health statuses, identification of medical threats, and the means to provide improved health for individuals.

1.3 Place and Period of Performance (PoP): The PoP for this task order is five years from date of award, a one-year base period and four one-year option periods. The contractor shall provide services between the core business hours of 0800-1600; Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility / installation closings. The contractor shall adjust the core business hours to accommodate the local time-zone region of the ANG base. The contractor shall adjust core business hours to provide specific services during Saturday and Sunday of Regularly Scheduled Drill (RSD) weekends. The Government will state in this task order the authorized contractor services on

Saturdays and Sundays, paragraphs in this task order that do not state Saturday and Sunday are not authorized to provide services. Performance shall be at the contractor’s designated workplace. The contractor shall maintain an adequate work force at all times for the uninterrupted performance of all tasks defined within this Task Order when the Government facility/installation is not closed.

1.4 General Information: (Reserved / Provided in ID/IQ PWS)

2.0 DEFINITIONS & ACRONYMS. (Reserved / Provided in ID/IQ PWS)

3.0 GOVERNMENT FURNISHED PROPERTY, MATERIAL, EQUIPMENT, &

SERVICES (GFP/M/E/S): (Reserved / Provided in ID/IQ PWS)

4.0 CONTRACTORS FURNISHED PROPERTY, MATERIAL, & EQUIPMENT

(CFP/M/E). (Reserved / Provided in ID/IQ PWS)

5.0 REQUIREMENTS: The Contractor shall provide medical provider credentialing and privileging support services to the Air National Guard (ANG). The contactor’s support shall be performed in accordance with Department of Defense Instruction (DoDI) 6025.13, Air Force

Instruction (AFI) 44-119, and the ANG Centralized Credentialing and Privileging Board (CCPB)

Charter, and ANG NGB/SG program guidance located on the ANG Carepoint site, https://carepoint.health.mil/sites/ANGSG/Pages/default.aspx. The contractor shall provide program management and project oversight to ensure it performs to the specifications of the contract and to ensure that tasks are performed efficiently, accurately, on time, and in compliance with the requirements of this PWS.

5.1 General. The contractor shall safeguard and protect data, information, documents and review all submitted credentialing documents to ensure compliance within JCCQAS per DoDI, AFI, and

ANG guidance

5.1.2 The contractor shall grant access, remove, and deactivate account permissions to ANG members and contract staff working under this task order to the JCCQAS per ANG guidance located on the Carepoint site.

5.1.3 The Contractor shall create, remove, and deactivate account permissions and access. A

Monthly Report (MR) to include member or contractor’s name, unit, date, and what adjustment was made to the account shall be submitted by the 5th day of each month. The Contractor’s https://carepoint.health.mil/sites/ANGSG/Pages/default.aspx sample of the report shall be submitted to the COR for review and approval at the Post-Award meeting.

5.1.4 The contractor shall track and provide a UIC Monthly Report of assignments for all contractors working under this task order. The contractor shall not delete any account from

JCCQAS.

5.1.5 The contractor shall develop a trackable, real-time dashboard, approved by NGB/SGOK that includes; Provider Credential File (PCF) status, PCF credentialing information, and credentialing reporting weekly submitted to NGB/SGOK.

5.1.6 The contractor shall provide credentialing support by maintaining JCCQAS ePCFs for all

ANG HCPs. The contractor shall track, identify, and update credentials fields within the

JCCQAS record.

5.1.7 The contractor shall initiate and complete Primary Source Verifications (PSVs) for all pre-hire, accession and re-credentialing credentials reviews and initial and renewal privileging applications.

5.1.8 The contractor shall utilize Air Force Centralized Credentials Verification Office

(AFCCVO) services provided by Active Duty Air Force, or other equivalent verification office

(i.e. Defense Health Agency) for any PSV that incurs a cost to the ANG, except for queries through NAMSS PASS.

5.1.9 The contractor shall access the NAMSS PASS as needed to complete credentials updates and shall utilize AFCCVO according to ANG guidance.

5.1.10. The contractor shall build JCCQAS records for non-privileged HCP’s and all civilian/contractor HCPs during the HCP hiring phase per ANG guidance.

5.1.11. The contractor shall utilize the electronic Provider Credential Files (ePCFs) within Joint

Centralized Credentialing Quality Assurance System (JCCQAS) to maintain HCPs credentials.

5.1.12. The contractor shall not store any HCP credentials once updated in JCCQAS.

5.1.13. The contractor shall review and update the ePCF prior to the initiation of all Inter-facility

Credentials Transfer Briefs (ICTBs), initial and re-privileging eApplications (eApps), and any

JCCQAS ePCF record transfers.

5.1.14. The contractor shall establish a process to complete updates within one month of the award date to prevent expiration of credentialing items.

5.1.15. The contractor shall review and update documentation of clinical competency within the documents section of the provider’s ePCF for each AFSC the provider qualifies for per the Air

Force Officer Classification Directory (AFOCD) within 10 business days of receiving and

Primary Source Verifying (PSV’ing) the documentation.

5.1.16. The contractor shall complete the credential update within 10 business days of receiving and PSV’ing; if the credential update is contested, notify NGB/SGOK for further guidance.

5.1.17. The contractor shall ensure all fillable fields with the ePCF are populated per ANG guidance.

5.1.18. The contractor shall create the JCCQAS record for the non-privileged HCP within 3 business days of receipt of HCP documents via email or org box.

5.1.19. The contractor in conjunction with the GMU POC will collect any missing documentation needed to update the record, for non-privileged HCP.

5.1.20. The contractor shall PCS the non-privileged HCP’s record to the gaining unit once the

HCP is accessed into the ANG.

5.2 Credentialing. The contractor shall conduct all re-credentialing and re-privileging CCPB preparation processes for all ANG HCP’s. Privileged HCP’s are re-credentialed and re-privileged every 24 months. Non-privileged HCPs are only re-credentialed every 24 months.

5.2.1 The contractor shall conduct all initial credentialing and privileging processes for new accession HCPs. Initial credentials and privileges are for a term of 12 months.

5.2.2 The contractor shall track the re-credentialing and re-privileging date for all ANG HCPs.

The contractor shall assign HCPs to a quarterly CCPB in accordance with ANG guidance.

5.2.3 The contractor shall generate a GMU level report, tracking re-credentialing and re-privileging dates for all ANG HCP’s. The report shall be submitted to the COR via email by

COB Mondays each week. A sample of the report shall be provided to the COR for review and approval at the Post-Award meeting.

5.2.4 The contractor shall review ePCFs, identify items needed for upcoming CCPB, update ePCFs per ANG guidance, and provide template documents to HCPs to complete.

5.2.5 The contractor shall send a notification to HCPs and the GMU POC of upcoming CCPB in accordance with the timeline established within ANG guidance. Notification shall include documents required (per ANG guidance and ePCF review), date of CCPB, date of credentials and privileges (if applicable) expiration, and date documents are due in accordance with ANG guidance. The contractor shall have a sample format of the notification letter approved by

NGB/SGOK prior to use.

5.2.6 The contractor shall send a notification via email to the NGB/SGOK of all positive responses to the practice and health questions within the eApp within 24 hours of discovery.

5.2.7 The contractor shall send new findings since last credentialing/privileging notification via email to NGB/SGOK within 24 hours of discovery

5.2.8 The contractor shall initiate re-privileging eApps in accordance with CCPB process within

ANG guidance. All eApps are processed through JCCQAS. Paper privileging applications are only used if authorized by NGB/SGOK. The contractor shall ensure provider JCCQAS account is unlocked at the time the application is initiated.

5.2.9 The contractor shall assist ANG HCPs, Level 1 Reviewers, and Privileging Authorities with completion of the JCCQAS eApp. Government authorizes Saturdays and Sundays services per NGB/SGOK/COR authorization.

5.2.10. The contractor shall be the HCP and GMU’s primary POC for preparing HCPs for the

CCPB or fast track processes.

5.2.11. The contractor shall track and generate a GMU Level Report for all HCPs in the CCPB preparation process and fast track preparation process to include documents received, eApp completion, Level 1 Reviewer assignment, and privilege expiration. The contractor shall have a sample of the report submitted to NGB/SGOK for review and approval at the Post-Award meeting prior to use. The GMU Level Report shall be submitted to NGB/SGOK via email bi-weekly.

5.2.12. The contractor shall identify and track privileged HCP’s who have never held hospital, clinical or UTA privileges and communicate this with the unit and NGB/SGOK. The contractor shall process these HCPs through the CCPB or fast-track process per ANG guidance.

5.2.13. The contractor shall create a Decision Matrix Roster Report, approved by NGB/SGOK, (a “by name” with current privileging information and a decision and voting tally section). The contractor shall send via email the Decision Matrix and the Level 1 Reviewer checklist to each assigned board member per established timelines within ANG guidance.

5.2.14. The contractor shall ensure each board member has JCCQAS access to all assigned HCPs for the CCPB to include the ePCF and eApp NLT ten (10) business days prior to the commencement of the board. The contractor shall remove access to assigned providers NLT ten

(10) business days after the board closes.

5.3 Privileging. The contractor shall be the primary point of contact for all ANG HCP’s, Unit

Credentials Mangers, Level 1 Reviewers, Privileging Authorities, and NGB/SGOK staff for centralized credentialing and privileging process to include requests for information (RFIs) and technical support using JCCQAS.

5.3.1 The contractor shall respond to RFIs for requirements and activities related to obtaining and maintaining active and current credentials and privileges. Requests are limited to HCPs assigned to requestor’s GMU or UIC.

5.3.2 The Contractor shall provide RFI responses to NGB/SGOK office within eight (8) business hours.

5.4.3 Centralized Credentialing & Privileging Board. The contractor shall schedule and conduct monthly telephonic conferences with the 90 GMUs, upon request from the GMU

Commander. The contactor shall provide any reports requested five (5) business days prior to the conference.

5.4.4 The contractor shall coordinate with NGB/SGOK to process help desk tickets generated through the JCCQAS Help Desk, also called DHA Remedy.

5.4.5 The contractor shall coordinate with NGB/SGOK to post reports and metrics for the

ANG for each GMU on the NGB/SG Carepoint site https://carepoint.health.mil/sites/ANGSG/Pages/default.aspx .

5.4.6 The contractor shall support all ANG JCCQAS users, in all roles, with account access, eApp completion, and generating reports per ANG guidance.

5.4.7 The contractor shall coordinate, attend, participate in, and provide administrative support for the ANG CCPB. The CCPBs historically are comprised of 10-15 board members and attendees. The CCPBs are conducted quarterly, on pre-coordinated dates set by NGB/SGOK and located at 3500 Fetchet Avenue, Joint Base Andrews, MD 20762. The CCPB may be held offsite at Medical Readiness University (MRU) at dates and other locations to be determined by

NGB/SG once a year.

5.4.8 The contractor shall coordinate with NGB/SGOK to schedule the CCPB meetings. The contractor shall coordinate attendees, attend the CCPB, facilitate the CCPB, take minutes, track items due, and generate minutes in accordance with ANG guidance. The contractor shall track and ensure all action items are completed within the timeline established by the CCPB.

5.4.9 The contractor shall bring their own equipment at contractor’s expense to electronically present the ePCFs and eApps, reports, and decision matrix to the board members.

5.4.10. The contactor shall provide an adequate amount of required contractor manpower necessary to effectively and efficiently conduct the board.

5.4.11. The contractor shall prepare necessary documentation to present during the board as follows: Electronic list of HCP’s meeting the board (list will indicate status of documents/ePCF, and indicate if the provider required adverse action review); electronic list of HCP’s processed out of cycle since last board, and the decision matrix of information for review and presentation;

electronic list of HCP’s scheduled to meet the CCPB and the reason HCP’s were not scheduled for the board.

5.4.12. The contractor shall provide technical support to board member in answering JCCQAS system usage questions, ensure receipt of files and the board member is able to access their assigned files, in order for the board member to conduct the pre-board review of the eApps being presented to the CCPB.

5.4.13. The contractor shall facilitate board member presentation of the ePCFs/eApps as requested, answer administrative, or JCCQAS technical related questions presented by the board members during the CCPB.

5.4.14. The contractor shall provide to NGB/SGOK a report of the results, pending actions or deficiencies, within five (5) business days following the conclusion of the board.

5.4.15. The contractor shall provide a report to State/Unit POCs, within five (5) business days of the conclusion of the board, of preliminary results for their respective HCP’s.

5.5 Fast-Track. The ANG may conduct Virtual Boards; conducting a fast-track process in accordance with AFI and ANG guidance. E-Applications processed between CCPBs are accessions and urgent re-credentialing and re-privileging for deployment purposes.

5.5.1 These services are not provided on Saturdays or Sundays, unless needed due to the CCPB or fast-track timeline.

5.5.2 The contractor shall attend, participate in, and provide administrative support for monthly

Virtual CCPB utilizing JCCQAS to process and complete all pending eApps.

5.5.3 The contactor shall establish a process for fast-track eApps to ensure award of privileges within three (3) business days.

5.6 The contractor shall notify the HCP, the Unit POC, and State/Unit points of contact, within five (5) business days of the conclusion of the board, of preliminary results for their respective

HCP’s. This service is authorized by the Government to provide services on Saturday or Sunday, if needed due to the CCPB timeline.

5.6.1 The contractor shall establish a quality assurance process to ensure appropriate privilege categories were selected by the HCP and the ePCF is complete and updated prior to the CCPB and Level 1 Review. The contractor shall process any errors in accordance with ANG guidance.

5.6.2 The contractor shall track privilege expirations, credentials expirations, dates of upcoming

CCPBs, and HCP’s completing the fast track process. The contractor shall track the progress of

HCP’s preparing for the CCPB or fast track process. The contractor shall track privileged HCP who have never received privileges. The contractor shall track the completion of all eApps reviewed at the CCPB. The contractor shall track all post-CCPB action items.

5.7 Inter-facility credentials transfer briefs (ICTBs). The Contractor shall process all ICTB requests by reviewing, updating, and initiating the eApplications to the gaining facility.

5.7.1 The HCP initiates the ICTBs through the ANG Carepoint site. The HCP will send ICTB requests to the contractor, who shall review and begin updates to the HCP ePCF. The contractor shall coordinate with the HCP, GMU POC, and gaining location/facility to establish a timeline for updates and initiation of ICTB.

5.7.2 The contractor shall communicate with the provider and GMU POC to include Saturday or Sunday’s to ensure an ICTB is completed.

5.7.3 The contractor shall notify NGB/SGOK of any ICTB request that will not meet the documentation or timeline requirements within 24 hours of discovery. The contractor shall maintain copies of all communications with HCP, GMU POC, the gaining location, and

NGB/SGOK office until 30 days past the last day of the ICTB.

5.7.4 The contractor shall initiate the eApp for the ICTB to the gaining location/facility once determined the ePCF is complete and accurate. The contractor shall establish a process to track the eApp through to award of privileges at the gaining facility. The contractor shall ensure provider JCCQAS account is unlocked at the time the application is initiated. The contractor shall initiate the ICTB on Saturday or Sunday if needed to ensure an ICTB is completed in a timely manner.

5.7.5 The contractor shall gain approval from NGB/SGOK to process ICTB requests to

“deployed” or “humanitarian” locations. These ICTBs are paper-based credentials packages.

After NGB/SGOK approval, the contractor shall prepare the paper package per the gaining location’s requirements, including, but not limited to, ICTB memorandum from JCCQAS, current privileging snapshot, clinical competency documentation, and BLS card copy. The contractor shall email the completed package to the HCP, the GMU POC, and the gaining location per ANG guidance.

5.7.6 The contractor shall establish a quality assurance process to ensure appropriate privilege categories were selected by the HCP and the ePCF is complete and updated prior to initiation of the eApp. The contractor shall process any errors in accordance with ANG guidance.

5.7.7 The contractor shall track the progress of all ICTB requests to include document and participate in bi-monthly ICTB hot wash telephonic conferences with NGB/SGOK and provide an updated electronic ICTB status report weekly every Mondays NLT COB to NGB/SGOK.

5.8 Training & Support. The contractor shall provide JCCQAS system usage support and conduct training on the overview of the credentialing and privileging process (telephonically, virtually, or in person) to the ANG Unit level users as requested at the unit’s expense. Topics will include but are not limited to regulatory guidance applicable to the credentialing/privileging process, JCCQAS user training, and the ICTB process.

5.8.1 The contractor shall perform telephonic end user JCCQAS system support for HCP’s and

Unit level users by answering “how to” questions, providing regulatory ePCF requirements and guidance, and resetting/unlocking ANG user accounts that have been locked out of the system.

The contractor shall unlock accounts same day of the HCP’s request and notify the provider of the corrective action. The contractor shall provide these services on Saturday or Sunday if requested.

5.8.2 The contractor shall assign system roles to JCCQAS users as determined necessary for

ANG users to perform their duties per ANG guidance. The contractor shall provide these services on Saturday or Sunday if requested.

5.8.3 The contractor shall develop a training outline, training materials, and training program guide on the basic usage of the JCCQAS system from a provider role, GMU POC role, the Level

1 Reviewer, and Privileging Authority. The contractor shall make all training materials available to the Government for review and approval prior to conducting training by 90 days of the award.

5.8.4 The contractor’s course and materials shall be developed for the intended target audience and consistent with current regulations and system changes. The contractor shall coordinate with

NGB/SGOK to post training materials to NGB/SGOK Carepoint. The contractor shall ensure training content is current of all course materials IAW ANG guidance and/or JCCQAS updates.

5.8.5 The contractor shall develop a training guide related to the ANG ICTB process that will include but not limited to; what is an ICTB, how to submit an ICTB request, what are the requirements to submit an ICTB request, what are the timelines and expectations of an ICTB request to completion. The contractor shall provide the ICTB training guide to NGB/SGOK for review and approval prior to usage.

5.8.6 The contractor shall design a training guide to navigate within JCCQAS system at State level, and how the Unit Credentials Managers support the HCP’s training to address ANG Unit level system users, Unit Credentials Managers, and NGB/SGOK personnel. The Contractor’s sample of the training guide shall be submitted to the NGB/SGOK for review and approval at the

Post-Award meeting.

5.8.7 The contractor shall design virtual training and training guide for CCPB members. This training shall include navigation of JCCQAS for the Level 1 Review, the CCPB process, and the

ANG adverse action process. The course and materials shall be developed for the intended target audience and shall be consistent with current regulations and system changes. The contractor shall provide the training guide to NGB/SGOK for review and approval prior to usage. The contractor shall create, record, and administer an “ANG Centralized Credentialing and

Privileging Board Member Training” course completion certificate. The contractor shall provide the draft course completion certificate to NGB/SGOK for review and approval prior to usage.

The contractor shall provide training on Saturday or Sunday if requested.

5.8.8 The contractor shall create and maintain a master student roster. The contractor shall update the master student roster, within five (5) business days upon completion of a training session, and provide the updated master student roster to NGB/SGOK.

5.8.9 The contractor shall develop a course critique survey and administer the survey at the end of each class conducted. The contractor shall provide a copy of the draft critique survey for

NGB/SGOK approval prior to usage. The contractor shall provide copies of all collected training course critique surveys within five (5) business days to NGB/SGOK of training course completion.

5.8.10. The contractor shall provide a monthly ANG Monthly Readiness Report, NLT the 5th day of each month to NGB/SGOK, outlining any outstanding JCCQAS credentialing and privileging actions (i.e. CCPB Member Reviewer pending actions, privileging authority pending actions, and pending acknowledgement actions required of the provider).

5.8.11 The contractor shall provide ANG Provider Master List, NLT the 5th of each month to the NGB/SGOK, a “by name”, rank, State, Unit, AFSC, board date, credential/privileging expiration date, credentials/privileges status, ICTB information, and itemization of each provider deficiencies for all healthcare HCP’s in the ANG. This report can combined with the Monthly

Readiness report.

5.8.12. The contractor shall submit an Initial Privileges Report by the 5th of each month to

NGB/SGOK detailing the status of HCP’s seeking initial privileges to include, name, unit, date of assignment, status of ePCF, status of eApplications.

5.9 Adverse Actions. The contractor shall provide administrative support regarding ANG adverse actions by building adverse actions files, collecting required documents, drafting memorandums, and tracking mandatory timelines during this process, in accordance with ANG guidance. The contractor will not have the responsibility of making any determinations in an adverse action case.

5.9.1 The contractor shall perform monthly PSV of provider licenses for those HCP’s being tracked by NGB/SGOK during the adverse action process.

5.9.2 The contractor shall notify NGB/SGOK of all NPDB findings/dates since the provider’s last credentialing or privileging date within 24 hours of discovery of an adverse action.

5.9.3 The contractor shall provide an Adverse Actions Report by the 5th of each month to

NGB/SGOK outlining the status of HCP’s being tracked within the adverse actions process and include at a minimum: name, unit, discovery date, current step in the process, items due, next due date, credentials/privileges expiration date.

5.9.4 The contractor shall track adverse actions and provide an adverse action monthly report on the status of each provider to include what step the provider is at in the process, the privilege status of the provider and what due outs are pending completion in accordance with ANG guidance. The report is due the 5th of the month.

5.9.5 The contractor shall organize a quality assurance investigations and required hearing panels in accordance with ANG guidance.

5.9.6 The contractor will send quality assurance investigation notification letters, proposed action notification letters, hearing panel appointment letters and other letters to the appropriate members.

5.9.7 The contractor will provide support during appeals process, in accordance with ANG guidance.

6.0 CONTRACTOR MANPOWER REPORTING APPLICATION (CMRA):

6.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the National Guard Bureau both Army National Guard and Air National Guard via a secure data collection site.

6.2 The contractor shall completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through

September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2020. Contractors may direct questions to the help desk at http://www.ecmra.mil.

6.3 APPLICABLE PUBLICATIONS:

6.1 Laws, Regulations, Directives and Policies. The Contractor shall ensure that all policies and procedures for provided services are in compliance with DoD, Army, Air Force, National

Guard and other Federal and state laws and regulations and have a working knowledge of Air

Force and Army Administrative Instructions and Regulations, NGB, ARNG and ANG policy letters, and office operating instruction. Publications applicable to this PWS are listed below.

Publication

(Chapter/Page)

Date of

Publication

Mandatory or Advisory Website

Air Force

Instruction (AFI)

44-119 Medical

Quality

Operations

16 August

Mandatory https://www.e-publishing.af.mil/Product-

Index/#/?view=search&keyword

=44-

119&isObsolete=false&modID=

449&tabID=131

DoDI 6025.13

Medical Quality

Assurance (MQA) and Clinical

Quality

Management in the Military

Health System

(MHS)

2 October https://www.esd.whs.mil/dd/

ANG Centralized

Credentialing and

Privileging

Guidance

24 July https://carepoint.health.mil/sites/

ANGSG/Pages/default.aspx https://www.e-publishing.af.mil/Product-Index/#/?view=search&keyword=44-119&isObsolete=false&modID=449&tabID=131 https://www.e-publishing.af.mil/Product-Index/#/?view=search&keyword=44-119&isObsolete=false&modID=449&tabID=131 https://www.e-publishing.af.mil/Product-Index/#/?view=search&keyword=44-119&isObsolete=false&modID=449&tabID=131 https://www.e-publishing.af.mil/Product-Index/#/?view=search&keyword=44-119&isObsolete=false&modID=449&tabID=131 https://www.e-publishing.af.mil/Product-Index/#/?view=search&keyword=44-119&isObsolete=false&modID=449&tabID=131 https://www.e-publishing.af.mil/Product-Index/#/?view=search&keyword=44-119&isObsolete=false&modID=449&tabID=131 https://www.esd.whs.mil/dd/

TECHNICAL EXHIBIT 1

Performance Requirement Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

PWS Para Task Performance

Standard

Acceptable

Quality Levels

(AQL)

Surveillance

Method/By

Whom

5.1

The contractor shall safe guard and protect data, information, and documents

Provide within

JCCQAS per

DoDI, AFI, and

ANG guidance.

Zero defect.

COR/KO

5.1.14 establish a process to complete updates preventing expiration of credentialing items.

Complete within 1 month of award.

No more than one (1) defect per month

5.2 conduct all re-credentialing and re-privileging CCPB preparation processes for all ANG HCP’s.

Provide Privileged

HCP’s re-credentialed and re-privileged every 24 months.

Non-privileged

HCPs are re-credentialed every

24 months.

Zero defect.

5.2.1 conduct all initial credentialing and privileging processes for new accession

HCPs.

Provide initial credentials and privileges for a term of 12 months

No more than per month

5.2.14 ensure each board member has JCCQAS access to all assigned

HCPs for the CCPB to include the ePCF and eApp.

Provide NLT ten

(10) business days prior to the commencement of the board and remove access to assigned provider

NLT ten (10) business days

No more than per month.

after the board closes.

5.6 notify the HCP, the

Unit POC, and

State/Unit points of contact.

Provide within five (5) business days of the conclusion of the board, of preliminary results for their respective HCP’s.

No more than

5.9.2 notify NGB/SGOK of all NPDB findings dates since the provider’s last credentialing or privileging date.

Provide within 24 hours of discovery.

No more than

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS

Reference/Deliverable

Title

Frequency

Number

No. of

Copies

Medium

Format

Submit To

5.1.3 The Contractor

shall create access, remove, and deactivate account permissions

Monthly Report (MR) to include member contractor’s name, unit, date, and what adjustment was made to the account.

Provide M.R.

continuously by the fifth Calendar Day of each Month.

Electronic

Submission

COR/KO

5.1.4 The contractor

shall track and provide a

UIC Monthly Report of assignments for all contractors working under this task order.

Provide M.R.

continuously by the fifth Calendar Day of each Month.

Submission

COR/KO

5.2.3 The contractor

shall generate a weekly

GMU level report.

Provide continuously by

Submission

COB Mondays each week.

5.2.5 The contractor

shall send a notification to HCPs and the GMU

POC of upcoming

CCPB in accordance with the timeline established within ANG guidance.

The contractor shall have a sample format of the notification letter approved by

NGB/SGOK prior to use.

5.2.11 The contractor

shall track and generate a GMU Level Report for all HCPs in the CCPB preparation process and fast track preparation process to include documents received, eApp completion, Level

1 Reviewer assignment, and privilege expiration.

The GMU Level

Report shall continuously be submitted to the

COR via email weekly

5.2.13 The contractor

shall create a Decision

Matrix Roster Report.

The contractor shall continuously send via email the decision matrix and the Level 1

Reviewer checklist to each assigned board member per established timelines within

ANG guidance.

5.3.2 The contractor

shall provide RFI responses.

The contractor shall continuously provide RFI responses within eight (8) business hours to the

NGB/SGOK office.

5.4.14 The contractor

shall provide a report of the results, pending actions or deficiencies.

continuously provide within five

(5) business days to

NGB/SGOK

following the conclusion of the board.

5.7.7 The contractor

shall provide an electronic ICTB status report weekly.

Provide continuously every

Mondays NLT

COB to

NGB/SGOK.

5.8.12 The contractor

shall submit an Initial

Privileges Report

Provide continuously by the

5th of the Month to the COR.

5.8.13 The contractor

shall provide an

Adverse Actions Report.

Provide continuously by the

5th of the Month.

TECHNICAL EXHIBIT 3

Locations

Medical Readiness University – locations determined in the previous CY as specified by

ANG-SG.