PWS_Shuttle_Transpotation_Services.docx

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, supervision, and quality control necessary to perform shuttle services as defined in this PWS. The National Guard Bureau requires shuttle services for personnel employed at Temple Army Readiness Center (TARC) Arlington, VA 22204. The purpose of this service is to provide daily transportation to and from TARC 1 & 2, Crystal City, and the Pentagon.

1.2 Background: The Army’s mission and organizations are continuously changing and evolving for the National Guard Bureau (NGB). The staff at TARC may be called upon to attend a meeting at the Pentagon, Capitol Hill, and Fort Myer etc. In 2011, the National Guard had building closures in Crystal City (JP-1 and JP2). That action resulted in TARC acquiring an additional 1400 personnel with minimal parking available. A shuttle service was created to relieve traffic congestion, insufficient parking on TARC, George Mason Drive, and the surrounding community. This shuttle service also supports Mass Transit Personnel, Soldiers and Contractors connecting to Major Transit Hubs.

1.3 Period of Performance (PoP): The Period of Performance shall be one Base Year of 12 months and four 12-month option years to include a six (6) months additional extension of service pursuant to FAR 52.217-8. Total PoP may be 66 months.

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary. The QCP is due by the end of the first month of the contract to the COR. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO) acceptance in writing of any proposed changes to its QCP.

1.4.2 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.4.3 Recognized Holidays: The following are recognized US holidays. The contractor shall not perform services on these days:

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day

1.4.4 Place and Performance of Services: The contractor shall provide services between the hours of 0518-1912, Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at the TARC, Pentagon and Crystal City. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Telecommuting is not authorized.

1.4.4.1 Any changes or adjustments to the schedule shall be coordinated between the Contractor, COR and Contracting Officer. This service will operate between TARC and Crystal City (Metro Rail/Virginia Railway Express Station Crystal Drive Drop-off), the Pentagon Transit Center.

1.4.2 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.2.1 Upon award, the Contractor will have all personnel who are involved with this order for services who do not have a current NACI submit to a NACI. This shall be accomplished by completing and submitting a Standard Form 85-P and fingerprints. Personnel shall successfully clear the NACI process to be involved with the order for supplies and services.

1.4.3 Special Qualifications:

1.4.3.1 The Contractor and any subcontractors shall be Defense Travel Management Office (DTMO) approved Department of Defense Approved Bus, Van, & Limo Carriers.

1.4.3.2 The Contractor shall be current with all Federal Motor Carrier Safety Administration, U.S. Department of Transportation, equipment registrations and inspections for carrying passengers.

1.4.3.3 The Contractor shall be registered with Washington Metropolitan Area Transit Authority.

1.4.3.4 Contractor shall have current Commonwealth of Virginia or similar state licensing for safety inspections and registration appropriate for passenger carrying vehicles. The inspection shall, at a minimum, be equal to or exceed Virginia’s annual safety inspection. If any other state’s safety inspections are equal to or exceed those conducted in Virginia to include frequency, they will be accepted.

1.4.3.5 The Contractor shall provide appropriately qualified vehicle operators that:

1.4.3.5.1 Have a valid Commercial Driver's License with P (Passenger) Endorsement.

1.4.3.5.2 Have a Minimum TWO (2) years prior experience driving a Commercial Motor Vehicle (CMV) transporting passengers in a professional capacity.

1.4.3.5.3 Have a valid Department of Transportation (DOT) Medical Examination Card.

1.4.3.5.4 Have a driving record with no more than one safety violation or at-fault accident in the past 12 months, no more than two in the past three years, and no more than three points currently. Drivers shall have NO Driving under the influence (DUI) or Driving while intoxicated (DWI) infractions in the past five years.

1.4.3.5.5 Have a negative result on pre-employment and periodic drug screenings.

NOTE: The Government does not provide training to contractors. Contractors must ensure that any personnel performing under a contract are fully trained, licensed, certified and qualified to provide services.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities/ Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from their employees who depart employment for any reason. All identification media (i.e., badges and vehicles passes) shall be returned to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: N/A

3.2 Materials: N/A

3.3 Equipment: N/A

3.4 Services: N/A

3.5 Utilities: N/A

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E): The contractor shall provide a minimum of six 32-passenger buses and one 26-passenger bus for the support of this contract.

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements:

5.1.1 Contractor shall require all passengers to show their DOD or Military ID card to gain access to the shuttle vehicle. Contractor shall ensure only those passengers presenting the appropriate identification are allowed to enter the vehicle. Any issues arising from this matter shall be reported immediately to the Contracting Officer Representative (COR), and security personnel at the installation.

5.1.2 Contractor shall safely, courteously, and professionally transport passengers from locations identified in the published schedules to TARC and back.

5.1.3 Contractor shall secure all vehicles during non-use time.

5.1.4 Contractor storage facility shall be made available to the TARC Provost Marshall and the Pentagon Force Protection Agency for Physical Security Inspections within 24-hours of notice and be immediately available upon a heightened threat awareness.

5.1.5 Contractor vehicles shall undergo a daily inspection NLT 0515 daily, prior to service, to ensure vehicles have not been tampered with. These inspections shall be conducted in accordance with DoD and United States Army Physical Security Standards. Contractor shall conduct subsequent inspections if the vehicle is left unattended or is out of the driver’s view at any time during normally schedule operation.

5.1.6 Contractor shall electronically record the number of passengers transported by stop on each trip.

5.1.7 Contractor shall maintain all daily records, to include physical security inspection records, for a period of one year.

5.1.8 In the event of a mechanical failure, the Contractor shall notify the government COR. The Contractor shall minimize the impact of mechanical failures on shuttle service operations. If the failure will continue for more than 30 minutes, the Contractor shall provide replacement equipment to continue performance according to the schedule.

5.1.9 Scheduled maintenance services shall be performed so as not to conflict with the operation of the shuttle timetable. Refueling shall be accomplished in a way not to delay any scheduled pick-up or drop-off times.

5.1.10 Contractor shall provide an onsite coordinator at the TARC to oversee work in progress and to ensure compliance with contract requirements and adherence to schedules. Coordinator shall arrive to meet the buses no later than 10 minutes before their arrival. Coordinator shall be at the VRE for morning commuters and TARC for afternoon commuters.

5.1.11 The contractor shall provide stand-alone event transportation services outside of the Crystal City-Pentagon-TARC standard route. Approximately 4-5 times per year the contractor shall execute short-term one-time transportation services in the Military District of Washington (MDW) area. The pricing for each event shall be in accordance with the negotiated proposal pricing (days/miles/passengers) and the inclusion of the transportation services shall be through the execution of a contract modification. The contractor shall receive notification of the stand-alone event at least 14 calendar days prior to the event. The notification shall provide, at a minimum, the date(s), location(s) and number of passengers.

5.2 Deliverables:

5.2.1 Daily usage reports shall be provided to the COR after the last trip of the day on the following day. The report shall include the number of passengers that boarded each vehicle at each stop. Reports shall be delivered electronically.

5.2.2 Equipment Utilization Logs showing vehicle ID, capacity, and route for the day of use, shall be submitted daily.

5.2.3 Disturbance Report: If a disturbance occurs on a shuttle, or at one of the facilities while loading or unloading, a verbal report shall be delivered to the COR or PM is COR is unavailable no later than one business day after occurrence. This report shall include the name of the individual(s) involved in the disturbance (if available), description of the situation, and actions taken to resolve the matter. If assistance is needed, the driver shall signal to the security personnel at the installation concerned, or if in-transit, call the COR or PM if COR is not available, or other appropriate authority. A written report with the above information shall be filed with the COR within five days of disturbance.

5.3 Schedule and Exceptions:

5.3.1 The departure times of the routes have been attached hereto as Technical Exhibit 3. These times are subject to change after notice of 10-working-days.

5.3.2 Shuttles shall stop for loading and unloading at the front entrance or specified location as designate by TARC.

5.3.3 Contractor shall maintain the departure times as shown on approved TARC schedule unless conditions beyond your control prevent it. Safety and safe driving practices shall be the priority at all times.

5.3.4 The contractor shall ensure the transmission of shuttle real-time location/status to the TARC transportation digital display. The contractor shall notify the COR of any issues that keep the ground transportation vehicles from correctly transmitting this data.

5.4 Service Routes are as Follows:

Route A: TARC, Crystal City Metro Rail/VRE, and the Pentagon Transit Center

Route B: TARC, Crystal City Metro Rail/VRE

Route C: TARC, Crystal City Metro Rail/VRE

5.5 Equipment and Hours of Operation Schedule:

5.6 Contractor Manpower Reporting Application (CMRA):

5.6.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the National Guard Bureau via a secure data collection site.

5.6.2 The contractor shall completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2019. Contractors may direct questions to the help desk at http://www.ecmra.mil.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

NONE

TECHNICAL EXHIBIT 1

Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

5.1.5 Daily security and maintenance inspections

Periodic surveillance by COR

5.1.11 Stand-alone event transportation

TECHNICAL EXHIBIT 2

Deliverables Schedule

Daily Usage reports Para 5.2.1

Equipment utilization Para 5.2.2

Disturbance Report Para 5.2.3

TECHNICAL EXHIBIT 3

Route Schedules image1.png image2.png