FTSMCS_PWS_Draft.pdf

NATIONAL GUARD BUREAU

FULL TIME SUPPORT MANAGEMENT CONTROL SYSTEM

PERFORMANCE WORK STATEMENT (PWS)

VERSION 4.0

9 October 2015

(Ver. Jul 2015)

1.0 INTRODUCTION

1.1 The Army National Guard (ARNG) and Counterdrug Division, Domestic Operations and Force Development Directorate NG-J32 has a need for a non-personnel services contract to provide for the management and support for the Full Time Support Management Control System (FTSMCS) at the National Guard Bureau (NGB) Headquarters. The contract personnel will provide maintenance support, technical, and analytical services in the execution of their broad and diverse mission to facilitate operational requirements of the FTSMCS. ARNG also has a need for a contractor to provide for the management and daily work load activities for the Counterdrug Support Module at the National Guard Bureau (NGB) Headquarters. The contract personnel will provide administrative, technical, and analytical services in the execution of their broad and diverse mission to facilitate operational requirements of the Counterdrug Support Module.

1.1.1 Most data inputs to this system are raw data from Headquarters Department of the Army (HQDA) and Army National Guard (ARNG) systems of record such as Force Management System Website (FMSWeb), Army Marc Maintenance Data Base (AMMDB), Standard Installation/Division Personnel System (SIDPERS), Reserve Component Management System (RCMS), and Reserve Component Automated System (RCAS); as well as data from other systems, i.e. Air Force Military Personnel Data System (MilPDS), Defense Travel System (DTS), Commanders’ Resource Integration System (CRIS), etc. FTSMCS processes this data and converts it into useful information for all end users in the ARNG and ANG. The output generated will take on many forms, such as spreadsheet/tables that provides the annual voucher distribution, budget execution tables for the Active Guard and Reserve/Military Technician Active Guard and Reserve (AGR/MILTECH) program, and data collection for manpower studies. FTSMCS provides its users the ability to readily access full-time manning, budget execution, leave tracking/processing, data collection, and make it available to decision makers in a form for critical ARNG and NG-J32 wide decision.

1.1.2 The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform operations and maintenance for FTSMCS, as defined in this Performance Work Statement (PWS).

1.2 BACKGROUND

1.2.1 Since 1998, the FTSMCS contract has provided automated data processing and Information Technology (IT) support services to virtually all of the operational divisions within NGB Headquarters. The contract also supports individual States by facilitating and streamlining the exchange of information within the National Guard.

1.2.2 Over the past six years, the personnel and soldiers working in support of the FTSMCS have maintained responsibilities in the following key areas: Manpower; Personnel; Budget Cycles;

Accounting Management; Resource Distribution and Management; Force Structure; Force Management, and Counterdrug Operations.

1.2.3 Period of Performance (PoP): The Period of Performance shall be one Base Year of 12 months with two 12-month option years and an additional 6-month extension on option. The government anticipates awarding a contract on a Firm Fixed Price.

1.2.4 The National Guard Counterdrug Program (NG CDP) is aligned to support the goals of the White House Office of National Drug Control Policy (ONDCP) National Drug Control Strategy (NDCS) and the Department of Defense (DoD) Counterdrug support initiatives. The NG CDP accomplishes this by providing unique military capabilities in support of Federal, State, local and tribal law enforcement agencies (LEAs), community based organizations (CBOs), combatant commanders (COCOMs) and NG CDP Training Centers. Approximately 2,500 National Guard (NG) personnel are engaged daily through the Governors State Plans supporting Drug Interdiction, Drug Demand Reduction and Prevention, Treatment, and Outreach missions in the 54 States, Territories and the District of Columbia. Additionally, the National Guard Bureau Counterdrug Division (NGB-J32) supports federal missions domestically and overseas at the request of federal law enforcement agencies and COCOMs.

1.3 OBJECTIVE:

1.3.1 FTSMCS support requires a variety of skill sets, to include Structured Query Language (SQL) Server, Internet Information Server, Analog Signal Processing (ASP), ASP.net, Oracle, and Transact-Structured Query Language (T-SQL). Technical skills include systems analysis, system design, (both structured and object oriented), modeling, requirements determination and expert system and web development. Functional expertise include, but are not limited to (as they apply to Department of Defense (DoD) and the National Guard) force structure, force management, resource management, budget cycles, National Guard databases, and manpower modeling.

1.3.2 The contractor shall provide, maintain, and support the ARNG and NG-J32 with an innovative automated tool in the management of manpower, personnel, and resources. This involves promoting decision making processes by making accurate and timely resource, personnel, and manpower information readily available to the ARNG staffs and decision makers in a variety of useable and understandable forms. The cornerstone of this system is the ability to provide decision makers the capacity to easily access, integrate, refine, and enhance data from multiple sources while ultimately presenting information in a form that makes key issues apparent during the decision process.

1.3.3 Scope. The elements of work currently planned for this contract are listed below. The work areas listed will vary in amount of time and criticality during the period of performance of this PWS, but the sum of these work elements entail the elements in which the work will be performed.

1.3.3.1 Program Management, to include overall management of the program, subcontracts management, risk management, resource execution, program planning, quality assurance, systems migration, personnel acquisition, cost and progress reporting. Also included is acquisition support for acquiring and tracking hardware and software used in support of the FTSMCS program.

1.3.3.2 Maintain the operational readiness of FTSMCS and all its applications, modules, and servers.

1.3.3.3 Requirements definition and architecture, to include component identification, business process enhancements, requirements gathering and validation, requirements traceability, business process modeling, Commercial off-the-shelf/Government off-the-shelf (COTS/GOTS) identification, and business process management.

1.3.3.4 Data maintenance and development of FTSMCS data architecture, data modeling, data integration, data standardization, data quality assessment and repair/refinement of data.

1.3.3.5 Software maintenance, to include definition and maintenance of an overall FTSMCS system, definition and construction of common system components and services, software technology assessments, technology insertions, software testing and integration.

1.3.3.6 Systems Integration, to include systems integration testing and integration of processes, hardware, software, and integration of DoD and NGB systems and applications with FTSMCS.

1.3.3.7 Documentation and definition of software systems and business processes.

1.3.3.8 Process improvement, to include the development and maintenance of the overall integrated Program Plan, establishment of the overall metrics program and support and integration with government process organizations.

1.3.3.9 Technical and briefing support during demonstrations of FTSMCS and its capabilities to potential and current user communities within DoD and the National Guard.

1.3.3.10 Maintenance and enhancement of FTSMCS system and sub-applications, to include application software, databases, historical data repositories, forecasting models, expert systems, and web-based applications.

1.3.3.11 System Maintenance, to include the creation of software development repositories and the definition and maintenance of a common software development environment.

1.3.3.12 System Compliance with annual testing of IT contingency plans for the Federal Information Security Management Act (FISMA).

1.3.3.13 System Compliance with DoD and NGB Information Technology and Information Assurance requirements.

1.3.3.14 Maintain Process and Business Rules; work with NGB representatives with approval of ARNG and NG-J32 CORs to define business processes and rules that ensure successful integration with existing systems.

1.3.3.15 Systems Engineering, to include the definition of interim and objective system architecture, modeling of architectural alternatives, interface documentation and engineering, system level configuration management, and overall support for system engineering concerns related to the Counterdrug Support Module.

1.3.3.16 Process Engineering, to include the development and maintenance of the overall integrated Program Plan, establishment of the overall metrics program and support and integration with government process organizations.

1.3.3.17 Engineering Infrastructure, to include the creation of software development repositories and the definition and maintenance of a common software development environment.

1.3.4 REQUIREMENT/TASK

1.3.4.1 During the course of meeting FTSMCS’s specified requirements and performance goals, the contractor’s strategic focus will be the continued promotion of ARNG and NG-J32 staff decision making processes through the provision of accurate and timely resource, personnel, and manpower information to decision makers in a variety of useable and understandable forms.

1.3.4.2 The cornerstone of this system, and any task implemented on this contract, is the Contractors ability to provide leaders with innovative solutions and the capacity to easily access, integrate, refine, and enhance data from multiple sources while ultimately presenting information in a manner that makes key issues apparent during decision processes. The contractor’s strategic focus will be the continued promotion of ARNG and NG-J32 staff decision¬ making processes through the provision of accurate and timely resource, personnel, and manpower information to decision makers in a variety of useable and understandable forms.

1.3.4.3 The Contractor shall meet the requirements of the FTSMCS program in a manner that incorporates goal-oriented, transparent program management processes/objectives that not only support the ARNG and NG-J32 with innovative and responsive solutions but also the successful integration of any application related to the system within the overall operation of FTSMCS. It is critical to the overall effort that the Contractor meets all Information Technology and Information Assurance requirements as determined by DoD and the NGB.

1.3.4.4 Though a phased implementation is preferred, the Contractor is encouraged to present a project management plan that best suits the objectives of the FTSMCS and the overall goal of supporting the Director, ARNG and NG-J32 in the management of manpower, personnel, and resources. At any time the Government can accelerate the contract or the phased approach.

1.4 GENERAL INFORMATION

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO) acceptance in writing of any proposed changes to its QCP.

1.4.2 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.4.3 Recognized Holidays: The contractor shall provide services on all holidays except those indicated below, with observance schedules that follow the guidelines of the Federal Government. However, instructional services may be required on certain holidays, except those with an asterisk (*).

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th *

1.4.3.6 Labor Day

1.4.3.7 Columbus Day *

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day *

1.4.3.10 Christmas Day*

1.4.4 Place and Performance of Services: The contractor shall provide services between the hours of 0800-1630, Monday to Friday, except on recognized U.S. holidays or when the government facility/installation is closed due to local or national emergencies, administrative closings, or similar government-directed facility/installation closings. Performance shall be at the Headquarters, National Guard Bureau, Arlington Hall, Arlington, Virginia. Location is: 111 South George Mason Drive Arlington, Virginia, 22204-1382. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.4.1 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.2 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation.

Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times.

The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). Should the Force Protection Condition (FPCON) change, the contractor will be required to adhere to changes to security requirements and procedures.

1.4.5.1 COMSEC/IT Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.2 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Army Enterprise Infrastructure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

a. Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

b. Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://informationassurance.us.army.mil).

c. Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

d. Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

e. Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.3 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with DFARS 224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

1.4.5.4 CAC Requirements: The Common Access Card (CAC) is the DoD Federal Personal Identity Verification (PIV) credential. In accordance with Directive Type Memorandum (DTM) 08-003, December 1, 2008, incorporating Change 5, October 8, 2013, Initial issuance of a CAC requires at a minimum, the completion of Federal Bureau of Investigation (FBI) fingerprint check with favorable results reflecting "No Record" and submission of a National Agency Check with Inquiries (NACI) to the Office of Personnel Management (OPM), or a DoD-determined equivalent investigation. The issuance of a CAC will be based on four criteria; (a) eligibility for a CAC; (b) verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-1, PIV of Federal Employees and Contractors, March 2006, and DOD Regulation 5200.2-R, Department of Defense Personnel Security Program, January 1987, and (d) verification of a claimed identity. CAC eligible personnel must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either an authoritative personnel data feed from the appropriate Service or Agency or Trusted Associate Sponsorship System (TASS).

https://informationassurance.us.army.mil/

1.4.5.4.1 Homeland Security Presidential Directive (HSPD)-12 Background Investigation Requirements: The contractor ensure Common Access Cards (CACs) are obtained by all contract or subcontract personnel assigned to work on the Government site and by personnel requiring access to a DoD network (and other eligible populations as specified in DTM-08-003 Attachment 3, paragraph 3a.) are required to, at a minimum, have received a favorable FBI fingerprint check and must have submitted to the OPM a NACI or equivalent/higher investigation. It is the responsibility of the contractor to ensure that all employees requiring an initial background investigation complete the Personnel Security Investigation Portal (PSIP) with the NGB Security Office, at the earliest possible date and that this form is forwarded to the CORs immediately. The CORs will review the form for completeness and accuracy and forward to the NGB Personnel Security manager who will initiate the investigation process via the PSIP.

Contractor personnel will then receive two e-mail messages; the first will confirm that the request has been received by the Office of Personnel Management, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the Background Investigation (BI) will be initiated. The contractor shall ensure all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system are complied with immediately. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from 2-6 weeks and shall factor this lead time into its hiring/placement process.

1.4.5.4.2 TASS: The contractor is responsible for processing applications for CAC for every contractor employee who deploys with the military force OR who has need to access any government computer network in accordance with FAR 52.204-9, "Personal Identity Verification of Contractor Personnel." The contractor is responsible for managing requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The norm is at least ten calendar days advance notice to the Trusted Agent (TA), unless there are extenuating circumstances approved by the CORs or Contracting Officer. The designate TA for the FTSMCS will be designated by ARNG- Human Capital Management.

1.4.5.4.3 The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a government computer network. This can be done by going to: http://www.us.army.mil and register as an "Army Guest," with the sponsor being the COR or a COR designated individual if the COR is ineligible to serve as an AKO Sponsor. Note: If an employee of a contractor loses the Privilege to access AKO, they lose the ability to renew their CAC. Therefore it is critical that contractor employees maintain their AKO accounts.

It is recommend that a "Corporate Facility Security Officer" (FSO) be designated to serve as your firm's single point of contact for BI, the TASS application process and other CAC and security related matters. If a FSO is not established, each contractor employee requiring a CAC will be required to process their own applications.

http://www.us.army.mil/

CAC applications shall be processed through the TASS. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS TA before accessing the TASS website. The TASS TA for this requirement will be:

The government will establish a TASS application account for each CAC Request and will provide each contractor employee a USER ID and Password, via email, to the FSO. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://www.dmdc.osd.mil/tass/.

The FSO or contractor employee will submit completed applications in TASS and will follow up to ensure that the TA is processing the request.

A CAC cannot be issued without evidence that the FSO has initiated a NACI.

The government will inform the contractor's applicant, via email, of one of the following:

a. Approved.* Upon approval, the information is transferred to the DEERS database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a Real-Time Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

b. Rejected.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Returned. Additional information or correction to the application required by the contractor employee.

* The contractor shall maintain records of all approved and rejected applications.

At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by Social Security Number (SSN) and two forms of identification. Identity source Documents must come from the list of acceptable documents included in Form I-9, OMB No. 115-0136, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I- 9 list shall be a valid (unexpired) State or Federal Government-issued picture identification (ID).

The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS and will then issue a CAC.

Issued CACs shall be for a period of performance not longer than three (3) years or the individual's contract end date (inclusive of any options), whichever is earlier.

The contractor shall return issued CAC's to the DEERS office upon departure or dismissal of each contractor employee. Obtain a receipt for each card and provide to the TA/COR.

https://www.dmdc.osd.mil/tass/ http://www.dmdc.osd.mil/rsl/

1.4.5.5 AT Level 1 Awareness Training (AT): All contractor employees requiring access to Army Installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the CORs, or to the KO if a COR is not assigned, within 15 calendar days after completion of training. Level 1 AT is available at https://atlevel1.dtic.mil/at/.

1.4.5.6 IA/ IT Training: All contractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter. All contractor employees performing services involving IA/IT functions shall comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and Army Regulation (AR) 25-2 within six months of the start of contract performance. In accordance with DoD 8570.01-M , DFARS

252.239.7001 and AR 25-2, contractor employees performing services supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

1.4.5.7 Information Awareness: All contractor employees with access to a government information system shall be registered in the Army Training Certification Tracking System (ATCTS) (https://atc.us.army.mil/iastar/index.php) prior to commencement of services, and shall successfully complete the DoD IA awareness training prior to access to the IS and then annually thereafter. (https://ia.signal.army.mil/DoDIAA/).

1.4.5.8 WATCH Training. The contractor with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program.

This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the CORs or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each affected contractor employee and subcontractor employee, to the CORs, or to the KO if a COR is not assigned, within 15 calendar days after completion of training.

1.4.5.9 Operations Security (OPSEC) Training. In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days after completion of training. Level 1 OPSEC training is available at http://cdsetrain.dtic.mil/opsec/.

https://atlevel1.dtic.mil/at/ https://atc.us.army.mil/iastar/index.php https://ia.signal.army.mil/DoDIAA/ http://cdsetrain.dtic.mil/opsec/

1.4.5.10 Classified Information. For Contracts That Require Handling or Access to Classified Information. The contractor shall comply with FAR Clause 52.204-2, Security Requirements.

This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M) and applicable updates/changes. A security clearance of secret is required for all Contractor employees. Selected individuals assigned to this task will be required to have a SECRET security clearance. All work is to be performed in accordance with the attached DD254 and the onsite specifications. This also requires the ability to qualify for a Common Access Card for use on a government computer network. The attached DD254 and its attachments are part of this document and apply herein.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control. The contractor shall establish and implement methods of ensuring all keys/key cards issued by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued by the Government shall be duplicated. The contractor shall include procedures covering key control in the QC Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the CORs.

1.4.6.1.1 In the event keys, other than master keys, are lost or duplicated the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

1.4.6.1.2 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.6.2 Building Passes: As necessary to perform services, contractor personnel shall obtain building passes for the installations/sites they will be working. The contractor shall provide a list of employees that require badges and the location at which they are proposed to perform work within 15 days after award. It is the responsibility of the contractor to notify their employees of the necessary paperwork, any contractual details needed to complete paperwork, and processes they will need to go through for obtaining these passes.

1.4.7 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government.

Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.8 Program Manager (PM): The contactor shall designate a PM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the PM is absent, shall be designated in writing to the KO. The PM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The PM shall work through the CORs, (or the KO if a COR is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The PM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The PM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.9 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities/ Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from their employees who depart employment for any reason. All identification media (i.e., badges and vehicles passes) shall be returned to the KO within 14 days of an employee’s departure.

1.4.10 Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract;

procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.11 CONTRACTOR TRAVEL

1.4.11.1 Travel will be required as a condition of contractor performance. Contractor personnel may be required to attend meetings or conferences at various off-site locations. All travel directly related to the contract must be approved in advance by NGB COR. Contractor shall provide a working Travel Plan and a travel request form to be submitted to the CORs for advance approval.

1.4.11.2 The contractor shall be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires COR recommendation for approval and authorization by the KO prior to travel arrangements being made.

1.4.11.3 Local travel within 50 miles of regular place of work is not eligible for reimbursement.

Over 50 miles and or night travel will be eligible for reimbursement at the government per diem rate. Mileage and Meals will be paid at the government rate for all approved official travel.

1.4.11.4 The contractor may be required to travel to off-site training locations and to ship training aids to these locations in the performance of this contract. The cost of shipping training aids shall be borne by the government. The contractor will be reimbursed for the costs of shipping training aids in accordance with the JTR and limitation of funds in this contract.

1.4.11.5 Non-Labor Resources. Any expenditure for non-labor resources requires prior approval of the CORs.

1.4.12 DATA RIGHTS: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.13 ORGANIZATION CONFLICTS OF INTEREST (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.14 PHASE IN / PHASE OUT PERIODS: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the 30 days phase in/ phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.4.15 PRIVACY ACT: Work on this project may require that personnel have access to Privacy Information. Personnel shall adhere to the Privacy Act, Title 5 of the U.S.C. Section 552a and applicable agency rules and regulations.

1.4.16 NON-PERSONAL SERVICES STATEMENT: Contractor employees performing services under this order will be controlled, directed, and supervised at all times by management personnel of' the contractor. Contractor management will ensure that employees properly comply with the performance work standards outlined in this PWS. The tasks, duties and responsibilities set forth in the contract may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal Policy, obligating the appropriated funds of the United States Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee, or otherwise violating the prohibitions set forth in Federal Acquisition Regulation (FAR) Part 7.5 Inherently Governmental Functions. The Government will control access to the facility and will perform the Inspection and acceptance of the completed work.

1.4.17 STAFFING PROVISIONS: The contractor shall fill all positions within thirty (30) days of contract award and ensure positions that become vacant are filled within thirty (30) days of vacancy.

1.4.17.1 The contractor shall maintain the personnel, organization, and administrative control necessary to ensure that the work delivered meets the contract specifications and requirements.

Where applicable, the contractor will provide internal training for employees to ensure professional efficiency is maintained. This includes technical expertise, personal appearance, and people skills.

1.4.17.2 The contractor shall manage travel settlements for employees. Travel claims shall be submitted within 5 days after completion of Temporary Duty (TDY). Reimbursement must be in accordance with the JTR.

1.4.17.3 The contractor will settle disputes with employees to protect the Government’s mission accomplishment.

1.4.17.4 The Government reserves the right, during the life of this contract, to request work histories on any contractor employee for the purposes of verifying compliance with the above requirements.

1.4.17.5 The contractor shall manage all day-to-day activities of employees to ensure the Government’s investment is maximized.

1.4.17.6 The contractor will brief ARNG leadership, COR quarterly on the project’s progress, problems, budget expenditures, and plans.

2.0 DEFINITIONS/ACRONYMS:

2.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

2.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.5 DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.13 WORK WEEK. Monday through Friday, unless specified otherwise.

Acronyms Definition AC/RC Active Component/Reserve Component ADOS Active Duty Operational Support AEI Army Enterprise Infrastructure AGR Active Guard and Reserve AKO Army Knowledge Online AMMDB Army Marc Maintenance Data Base AMSCO Army Management Structure Code ASN Allotment Serial Number AR Army Regulation ARNG Army National Guard ASP Archive Server Pages ASP.net Archive Server Pages.net AT Awareness Training ATO Authority to Operate ATCTS Army Training Certification Tracking System AUP Acceptable Use Policy BBP Best Business Practices BES Budget execution System BI Background Investigation BI Business Intelligence CAC Common Access Card CAB Change Control Board CBOP Counterdrug Budget Obligation Plan CD Counterdrug CDP Counterdrug Program CDT Counterdrug Training CLIN Costing Line Item Number CRIS Commanders Resource Information System COMSEC Commercial Security COR Contracting Officers Representative COTR Contracting Officer Technical Representative COTS/GOTS Commercial off the Shelf/Government off the Shelf DA Department of the Army

DASD-CN & GT

Deputy Assistant Secretary of Defense for CounterNarcotics and Global Threats

DCPDS Defense Civilian Personnel Data System DCPS Defense Civilian Pay System

DEERS Defense Enrollment Eligibility System DFARS Defense Federal Acquisition Regulation Supplement DFAS Defense Finance and Accounting Service DIACAP DoD Information Assurance Certification and Accreditation Process DJMS-AC Defense Joint Military Pay System-Active Component DJMS-AC/RC Defense Joint Military Pay System-Reserve Component DD Form 250 Material Receiving and Inspection Report DD Form 254 Contract Security Clearance Specification DoD Department of Defense DoDD Department of Defense Directorate DTM Directive Type Memorandum DTP Drug Testing Program ENL Enlisted e-QIP Electronic Questionnaire for Investigations Processing FAD Funding Authorization Document FAR Federal Acquisition Regulation FBI Federal Bureau of Investigation FISMA Federal Information Security Management Act FMS Web Force Management System Website FPCON Force Protection Condition FSO Facility Security Officer FRMS Federal Recognition Management System FTSMCS Full Time Support Management Control System FTS Full Time Support GKO Guard Knowledge on Line HQDA Headquarters Department of the Army HR Human Resources HRMS Human Resource Management System HSPD Homeland Security Presidential Directive IA Information Assurance IS Information Systems iPerms Interactive Personnel Electronic Records Management System IT Information Technology

NG-J32

Counterdrug Division, Domestic Operations and Force Development Directorate

JPAS Joint Personnel Adjudication System JSAP Joint Substance Abuse Program JTR Joint Travel Regulation

KO Contracting Officer LEA Law Enforcement Agency MARC Manpower Requirements Criteria MILTECH Military Technician MILPDS Military Personnel Data System MS Access Microsoft Access software program NACI National Agency Check Inquiries NGB National Guard Bureau NGB-ARM NGB G1 Resources Management OCI Organization Conflicts of Interest ODS Operational Data Stored OER Officer Evaluation Reports OFC Officer OPM Office of Personnel Management OPSEC Operations Security Oracle actual system name PII Personally Identifiable Information PIV Personal Identity Verification POC Point of Contact POM Program Objective Memorandum PoP Period of Performance PRESBUD President's Budget PME Performance Measures of Effectiveness PSIP Personal Security Investigation Portal PWS Performance Work Statement PM Program Manager QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan RAPIDS Real-Time Automated Personnel Identification System RCAS Reserve Component Automated System RCMS Reserve Component Management System RMF Risk Management Framework (replacing DIACAP) SIDPERS Standard installation Defense Personnel reporting System RPA Retire Pay Accrual SITREP Situation Report SOP Standard Operating Procedures

3.0 GOVERNMENT FURNISHED PROPERTY, MATERIAL, EQUIPMENT, AND

SERVICES: The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: ARNG will provide office space at the Readiness Center in Arlington, VA.

ARNG will also provide government furnished equipment/supplies necessary for the Contractor to provide on-site support. Government will also provide the Contractor with all software licenses necessary to perform support services.

3.2 Materials: No software or data provided to, or developed by the contractor, while performing this task, shall be used for any purpose other than this contract. All information (data files, software and hard copy) become the property of the government and the contractor shall return them to the National Guard Bureau at the completion of the task or when directed to do so by the government. The contractor will retain no rights to data, software and hard copy produced while performing this contract.

3.3 Equipment: In accordance with FAR 45.102, NO equipment (i.e., furniture, office supplies, etc.) shall be purchased by the contractor under this contract. Software purchases will be vetted and approved by the CORs and the Contracting Officer.

3.4 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices.