Website_PWS_1AUG19.pdf

Performance Work Statement (PWS)

WEBSITE/MOBILE APP

PRODUCTION, AND

MAINTENANCE

1 AUG 19

Version 4

Vision Statement

1 Introduction

1.1 Mission

1.2 Background

1.3 Scope

1.4 Period of Performance

2 General Requirements

2.1 Non-Personal Services

2.2 Business Relations

2.3 Contract Administration and Management

2.4 Subcontract Management

2.5 Contractor Personnel, Disciplines, and Specialties

2.6 Location and Hours of Work

2.7 Travel / Temporary Duty (TDY)

3 Performance Requirements

3.1 Meetings

3.2 Produce a Website

3.3 Produce a Mobile Application

3.4 Website and Mobile APP Management and Maintenance

3.5 Social Media Integration

4 Special Requirements

4.1 Informational Operations Security

4.2 Security and Safety

4.3 Government Furnished Materials

4.4 Quality

4.5 Contract Manpower Reporting Application (CMRA)

5. Definitions

6 Deliverables

Performance Work Statement (PWS)

Case Management Support

Vision Statement

The New Hampshire National Guard intends to set-up a fully functional website for both the

Army and Air Guards many departments for the public to access.

1 Introduction

The NHNG will set-up a website on a Department of Defense (DoD) hosted server and initiate a preliminary “skin” as a starting point. The contractor shall be given a license for one, Web

Designer/Administrator to take-up where the NHNG stopped and complete the work over multiple phases so the website is fully operational. Additionally, the contractor will start from scratch a mobile application that is nested with the website.

The contractor will become the conduit for updates on behalf of the NHNG many departments and units.

The contractor will receive updates to the website/mobile application through the Contract Officer

Representative, the central point of data collection.

1.1 Mission

The responsible contractor will produce a fully functional website/mobile application for the New

Hampshire National Guard that publicizes each department and unit for public access.

1.2 Background

The NHNG currently lacks a non-CaC authentication website for the public to access to research information on the many units within the state. Additionally, retirees and current Soldiers cannot obtain information that is desired.

1.3 Scope

The New Hampshire National Guard (NHRNG) requires a fully functional website and mobile application hosted on the DoD’s Public Web Services. Additionally, the contractor will facilitate maintenance services

IAW the period of performance listed below.

1.4 Period of Performance

Base Year: Produce a fully Functional Website and Mobile App

Option Year 1: Website and Mobile App maintenance as defined in Section 3.3

Option Year 2: Website and Mobile App maintenance as defined in Section 3.3

Option Year 3: Website and Mobile App maintenance as defined in Section 3.3

Option Year 4: Website and Mobile App maintenance as defined in Section 3.3

2 General Requirements

The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and non-personal services necessary to produce a fully functional website/Mobile Application as defined in this Performance Work Statement.

2.1 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

2.2 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.3 Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

2.3.1 Contract Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the support operations at Concord, NH and the contractor's corporate offices.

2.3.2 Contract Administration

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintaining proper and accurate time keeping records of personnel assigned to work on the requirement.

The Contractor shall provide the Contracting Officer and Contracting Officer Representative bi-weekly payroll documents.

The Contractor shall provide the Contracting Officer and Contracting Officer Representative month payrolls with WAWF submission

The Contractor shall provide the Contracting Officer and Contracting Officer Representative proof that eCRMA is filled out and provide with the end of month payroll.

2.3.3 Personnel Administration

The contractor shall provide the following management and support as required. The contractor shall provide for employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees. The contractor shall provide necessary infrastructure to support contract tasks

2.4 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the Procuring Contracting Officer (PCO) or

Contracting Officer Representative (COR). Cross teaming may or may not be permitted.

2.5 Contractor Personnel, Disciplines, and Specialties

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources. The contractor shall ensure the labor categories as defined in the Labor Categories document (see attachment), labor rates, and man-hours utilized in the performance of each

Task Order (PWS line item) issued hereunder will be the minimum necessary to accomplish the task.

The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

2.5.1 Web Designer/Administrator (WD/A)

The Contractor shall provide a remote WD/A with on-site meetings as required, to act on behalf of the Contractor and respond to questions regarding creative details, designs, programming, work order issues and deadlines. This individual serves as the primary website designer and administrator for the New Hampshire National Guard website and mobile application(s) using commercially available app development services. The Contractor’s WD/A shall perform In Accordance With (IAW) the requirements of this PWS in coordination with the Public Affairs Division and the Directorate of Information Management (NHNG/G6). WD/A should have the skills and discipline to tailor a custom Website and Mobile app for the NHNG.

2.5.2 Account Manager

The contractor will provide the Contracting Officer a point of contract to communicate with on normal business matters. The Account Manager will be familiar with the PWS, contract, wide area work flow and all other website as defined in the PWS.

2.6 Location and Hours of Work

The NHNG intent is to have the contractor work at their primary location and not Concord, NH.

Additionally, hours of work will not be dictated by the PWS. See updates to Website and Mobile App in section 3.2 and 3.3. The time to update both are the only constraints defined by the PWS.

The Contractors office shall be reachable during normal business hours on matters concerning contract payment, invoicing or general business matters.

2.6.1 Federal Holidays.

The following Federal Holidays are observed by NHNG, but may not always be observed by the Contractor due to mission needs.

New Year’s Day, January 1st or the Friday preceding or Monday following Martin Luther King’s Birthday, 3rd Monday in January President’s Day, 3rd Monday in February Memorial Day, Last Monday in May Independence Day, July 4th or the Friday preceding or Monday following Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veteran’s Day, November 11th or the Friday preceding or Monday following Thanksgiving Day, 4th Thursday in November Christmas Day, December 25th or the Friday preceding or Monday following

2.6.2 Adverse Weather

During adverse weather conditions, the Contractor/WD/A shall continue to provide services for NHNG events or processes that have not been cancelled due to weather conditions. Support can be accomplished remotely during these events. Delayed-reporting or early release (for Government employees) in and of itself does not constitute cancellation of requirements or relieve the Contractor of PWS responsibilities. The Contractor/WD/A is responsible to contact the COR to confirm performance during adverse weather.

2.7 Travel / Temporary Duty (TDY)

Travel to other government facilities or other contractor facilities may be required and will be specified in the PWS. All travel requirements (including plans, agenda, itinerary, or dates) shall be pre-approved by the government (subject to local policy procedures), and is on a strictly cost reimbursable basis. Costs for travel shall be billed in accordance with the regulatory implementation of Public Law 99-234 and FAR 31.205-46 Travel Costs (subject to local policy & procedures; may reference FAR).

3 Performance Requirements

The following section specifies the Performance Objectives and Performance Elements for the contract.

3.1 Meetings

The contractor shall ensure they conduct all specified meetings below as indicated. The contractor can request additionally meetings with the Contracting Officer and Contract Officer

Representative.

3.1.1 The contractor will ensure they meet with the KO/COR at each of the following meetings:

1. Kick-off meeting (face to face)

2. Quarterly progress during the Base Year (voice)

3. Post-base year (face to face)

4. Quarterly meetings (Voice); for all option years

5. Face to face meeting once per option year

3.2 Produce a Website

Produce a fully functional website on the Government Hosted website and “skin”. A fully functional website is defined as all NHNG stakeholders’ web-links are completely functional from a public domain. It is the responsibility of the contractor to provide the NHNG a standardized format to receive the required information to complete the web-links. The NHNG will provide the contractor the stakeholders and the hierarchy with points of contact.

The contractor will be relied upon to set-up each web-link to incorporate text, graphics, pictures, objects, videos, animations, sounds and all required media enhanced effects as necessary. The contractor can create custom web objects, animations, graphics and interfaces predominantly using HTML, CSS, jQuery and JavaScript, and occasionally PHP, SQL and XML as the host

DoD site allows. The NHNG has unlimited data rights in accordance with FAR 27.404-1 for the performance of this contract. The NHNG has sole owner of intellectual property, software data and any publicized product identified in section 3.2.

3.2.1 Provide the NHNG a work order or ticket system that allow the stakeholders to provide the required information to produce a fully functionally website across the hierarchy.

3.2.2 Ensure the “skin” of each web-link is formatted so that each link is the same across the platform. Consult with the COR when the skin template is complete for approval.

3.2.3 Conduct stakeholders meetings to review required information is correct and current.

Ensure media is provided do not impede the speed of loading the specific web-link.

3.2.4 Conduct user acceptance testing, 508 compliance testing, and 404 error identification and institute the necessary resolutions.

3.3 Produce a Mobile Application

Produce a fully functional Mobile Application that is nested with the website. A fully functional mobile Application is defined as all NHNG stakeholders’ mobile-links are completely functional from public domain. It is the responsibility of the contractor to provide the NHNG a standardized format to receive the required information to complete the web-links. The NHNG will provide the contractor the stakeholders and the hierarchy with points of contact.

3.3.1 Provide the NHNG a work order or ticket system that allow the stakeholders to provide the required information to produce a fully functionally mobile application across the hierarchy.

3.3.2 Ensure the mobile app is formatted so that each link is the same across the platform.

Consult with the COR to approve the template

3.3.3 Conduct stakeholders meetings to review required information is correct and current.

Ensure media is provided do not impede the speed of loading the specific web-link.

3.3.4 Conduct user acceptance testing, 508 compliance testing, and 404 error identification and institute the necessary resolutions.

3.4 Website and Mobile APP Management and Maintenance

The contractor will provide the NHNG Management and Maintenance for all current and future stakeholders IAW the period of Performance on both the website and mobile application.

3.4.1 The contractor will provide the NHNG COR a template and process of how stakeholder’s provide new and/or updated content for their web-link.

3.4.2 The contractor will manage stakeholder’s web-link with new or updated content

3.4.3 The contractor will establish new web-links for new units and stakeholders.

3.4.4 The contractor will remove old content based off the CORs recommendations.

3.4.5 The contractor will make changes within 48-hours of receipt of a normal ticket.

Expedited tickets need to be processed prior to 24-hours.

3.5 Social Media Integration

The contractor shall integrate Government managed Social Media Accounts into the both the Website and Mobile platforms. The Social Media accounts will be provided after contract award.

3.5.1 Integrate all NHARNG social media accounts into both the Website and Mobile Application.

4 Special Requirements

The following section provides the Contractor specific guidance on Physical and Cyber security.

4.1 Informational Operations Security

The contractor will ensure employees complete each item in section 4.1 to obtain access to

Government system to perform on this requirement.

4.1.1 Use of Government Information Systems (IS):

IS and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Governments Electronic

Infrastructure. Contractors employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. The background investigation will be accomplished by the contractor and will be included as part proposal costs. Contractors employees shall: Comply with the command's Acceptable Use Policy

(AUP) for Government owned IS and sign an AUP prior to or upon account activation. Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://informationassurance.us.army.mil). Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know. Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements. Practice safe network and Internet operating principles and take no actions threatening the integrity of the system or network.

4.1.2 Army Training Certification Tracking System (ACTS):

All contractor employees with access to a government information system must be registered in ACTS at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

4.1.3 Common Access Card (CAC):

Obtain a CAC is the Department of Defense (DOD) Federal Personal Identity Verification (PIV) credential.

In accordance with Directive Type Memorandum (DTM) 08-003, December 1, 2008, incorporating

Change 5, October 8, 2013, Initial issuance of a CAC requires at a minimum, the completion of FBI fingerprint check with favorable results reflecting "No Record" and submission of a National Agency

Check with Inquiries (NACI) to the Office of Personnel Management (OPM), or a DoD-determined equivalent investigation. The issuance of a CAC will be based on four criteria; (a) eligibility for a CAC; (b) verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-1, Personal

Identity Verification (PIV) of Federal Employees and Contractors, March 2006, and DOD Regulation

5200.2-R, Department of Defense Personnel Security Program, January 1987, and (d) verification of a claimed identity. CAC eligible personnel must be registered in the Defense Enrollment Eligibility

Reporting System (DEERS) through either an authoritative personnel data feed from the appropriate

Service or Agency or Trusted Associate Sponsorship System (TASS).

4.1.4 HSPD-12 Background Investigation Requirements:

The contractor ensure Common Access Cards (CACs) are obtained by all contract or subcontract personnel assigned to work on the Government site and by personnel requiring access to a DoD network

(and other eligible populations as specified in DTM-08-003 Attachment 3, paragraph 3a.) are required to, at a minimum, have received a favorable FBI fingerprint check and must have submitted to the Office of

Personnel Management (OPM) a National Agency Check with Inquiries (NACI) or equivalent/higher investigation. It is the responsibility of the contractor to ensure all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward to the NGB Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm the request has been received by the Office of Personnel Management, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for

Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the background investigation will be initiated. The contractor shall ensure all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system are complied with immediately. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from 2-6 weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause

4.1.5 Trusted Associate Sponsorship System (TASS):

The contractor is responsible for processing applications for Common Access Cards (CAC) for every contractor employee who deploys with the military force OR who has need to access any government computer network in accordance with FAR 52.204-9, "Personal Identity Verification of Contractor

Personnel." The contractor is responsible for managing requests for new or renewal CAC cards in sufficient time to ensure all contractor employees have them when needed to perform work under this contract. The norm is at least ten calendar days advance notice to the Trusted Agent (TA), unless there are extenuating circumstances approved by the Contracting Officer's Representative (COR) or

Contracting Officer. It is recommend a "Corporate Facility Security Officer" (FSO) be designated to serve as your firm's single point of contact for Background Investigation , the TASS application process and other CAC and security related matters. If a FSO is not established, each contractor employee requiring a CAC will be required to process their own applications. CAC applications shall be processed through the TASS. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA) before accessing the TASS website. The TASS TA for this requirement will be: The government will establish a TASS application account for each CAC Request and will provide each contractor employee a USER ID and Password, via email, to the FSO. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) https://www.dmdc.osd.mil/tass/.

4.1.6 FSO:

The FSO or contractor employee will submit completed applications in TASS and will follow up to ensure the TA is processing the request. A CAC cannot be issued without evidence the FSO has initiated a

National Agency Check with Written Inquires (NACI). The government will inform the contractor's applicant, via email, of one of the following: Approved.* Upon approval, the information is transferred to the Defense Enrollment Eligibility Reporting System (DEERS) database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a Real-Time

Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator:

http://www.dmdc.osd.mil/rsl/). Rejected.* The Government, in separate correspondence, will provide reason(s) for rejection. Returned* Additional information or correction to the application required by the contractor employee.*the contractor shall maintain records of all approved and rejected applications. At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by SSN and two forms of identification. Identity source Documents must come from the list of acceptable documents included in

Form I-9, OMB No. 115-0136, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture identification (ID). The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS and will then issue a CAC. Issued CACs shall be for a period of performance not longer than three (3) years or the individual's contract end date (inclusive of any options), whichever is earlier. The contractor shall return issued CAC's to the COR/KO office upon departure or dismissal of each contractor employee. Obtain a receipt for each card.

4.1.7 Army Knowledge Online (AKO):

The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a government computer network. This can be done by going to: http://www.us.army.mil and register as an "Army Guest," with the sponsor being the COR or a COR designated individual if the COR is ineligible to serve as an AKO Sponsor. Note: If an employee of a contractor loses the Privilege to access AKO, they lose the ability to renew their CAC.

Therefore it is critical contractor employees maintain their AKO accounts.

4.2 Security and Safety

This section describes the security and safety for this effort. The following sub-sections provide details of various considerations on this effort.

4.2.1 Security

The contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost

Marshal Office, Director of Emergency Services or Security Office. The contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of

Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition

(FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

COMSEC/IT Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct

COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information. The contractor shall abide by all

Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

The Contractor/WD/A shall safeguard all Government property and any controlled forms or products. At the close of each work day/period, facilities, support equipment and materials shall be secured. The

Contractor/WD/A shall designate a custodian(s) to receive and account for Government- furnished resources. Submit notification of designations to the COR. The Contractor/WD/A shall immediately report all thefts, vandalism or destruction of resources (Government or Contractor owned) to the COR upon discovery.

4.2.2 Safety

Contractor Compliance: The contractor and its subcontractors shall comply with Public Law 91-596

(Occupational Safety and Health Act (OSHA)) and the Environmental, Safety, and Occupational Health

(ESOH) (DODD 4715.1E). These requirements shall be incorporated into the contractor's safety and health program. The Department of Defense (DoD) participates in the OSHA Voluntary Protection

Program (VPP). Contractor personnel performing services on a DoD installation shall participate in the local VPP. Information on the VPP is available at http://www.osha.gov/dcsp/vpp/index.html.

Mishap Notification and Investigation: The contractor and its subcontractors (if applicable) shall promptly report pertinent facts regarding mishaps involving Government property damage or injury to Government personnel and to cooperate in any resulting safety investigation. The contractor shall notify (via telephone) the cognizant contracting officer, the contracting officer's representative, and/or other applicable members within four (4) hours of all mishaps or incidents. The Government person notified by the contractor will in-turn notify the Safety office. Contractor notifications made after duty hours shall be reported to the appropriate installation Command Post. If requested by the cognizant contracting officer, the contracting officer's representative, and/or the cognizant program manager, the contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records until released by the investigating safety office. If the Government investigates the mishap, the contractor and the subcontractors shall cooperate fully and assist the Government personnel until the investigation is completed.

4.3 Government Furnished Materials

The government will provide office space, desks, chairs, phones, scanners, computers, fax machine, printer/copier. The Government will not provide any ergonomic evaluations to determine the ergonomic standards of the desk or chair. If the contractor employees do not find the chair or desk adequate, it will be up to the Contractor to provide a new one.

4.4 Quality

This section describes the Quality Control components for this effort. The following sub-sections provide details of various considerations on this effort.

4.4.1 Quality Control

The Contractor shall develop and maintain an effective quality control program, subject to approval by the NHNG, to ensure services are performed in accordance with the PWS. The

Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defects in the provision of any services pursuant to this PWS. The Contractors’ quality control program is the means by which the Contractor assures itself that the provided work complies with the requirement of the PWS. As a minimum, the Contractor shall develop quality control procedures that address the areas identified as responsibilities of the Contractor described in Section 4 of the PWS

The finalized QCP will be accepted by the Government at the time of the award of the contract.

The Contracting Officer may notify the Contractor of required modifications to the plan during the period of performance. The Contractor then shall coordinate suggested modifications and obtain acceptance of the plan by the Contracting Officer. Any modifications to the program during the period of performance shall be provided to the Contracting Officer for review no later than 10 working days prior to effective date of the change. The QCP shall be subject to the

Government's review and approval. The Government may find the QCP "unacceptable" whenever the Contractor's procedures do not accomplish quality control objective(s). The

Contractor shall revise the QCP within 10 working days from receipt of notice that QCP is found

"unacceptable."

4.4.2 Quality Assurance Surveillance Plan (QASP)

The NHNG will evaluate the contractor’s performance under this contract in accordance with its

Quality Assurance Surveillance Plan (QASP). This plan describes what the NHNG must do to ensure that the Contractor has performed in accordance with performance standards. It defines how the performance standards identified in the PWS will be measured, the frequency of the surveillance, the maximum acceptable defect rate(s), and by whom surveillance will be conducted. Performance assessment or surveillance results may be used as the basis for actions against the Contractor including, but not limited to, contract rescission, withholding of certain payments, or declaring the Contractor in material breach of contract

4.5 Contract Manpower Reporting Application (CMRA)

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Army via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/

The contractor will provide the COR evidence of reporting in the eCRMA module before with final invoice.

Reporting inputs will be for the labor executed during the period of performance during each

Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mill

5. Definitions

CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). Contracting Officer’s Representative

(COR) means an individual who is designated and authorized in writing by the Contracting

Officer to perform specific technical or administrative functions on contracts or orders. These individuals serve a critical and vital role in assuring contractors meet the performance requirements of the contract in terms of quality, quantity, schedule and of course cost/price.

Only contracting officers have the authority to delegate these functions and assign a COR, a

COR is not authorized to further delegate any responsibility. The COR will be assigned at time of award. The Contact information will be provided at that time.

Web-link. A single page within the website

6 Deliverables http://www.ecmra.mil/ http://www.ecmra.mill/

The contractor shall provide deliverables as described PWS. Deliverables shall be specified by the government. Format and delivery schedule for deliverables shall be outlined in CDRLs and/or other means.

Description Timeline for deliverable Point of Contact

Standardized Format to submit content

15 days COR

Establish a digital ticket system for customers to submit the Standardized format material

15 days COR

CAC Card requirement 30 Days Mr. John W. Symington john.w.symington.mil@mail.mil

Phone: 603-225-1348

Information Awareness

Certificate

30 Days COR

QCP Time of Award KO mailto:john.w.symington.mil@mail.mil

Performance Requirement Summary (PRS)

Statements Standards/AQLs Incentive/Remedy

3.1 Meetings

3.1.1 The contractor will

ensure they meet with the KO/COR at each of the following meetings

a) Schedules each meeting with all stakeholders.

AQL:

3.2 Produce a Website

3.2.1 Provide the NHNG a

work order or ticket system that allow the stakeholders to provide the required information to produce a fully functionally website across the hierarchy

a) Complete action within timeline specified AQL: 15 days after contract award

3.2.2 Ensure the “skin” of

each web-link is formatted so that each link is the same across the platform. Consult with the COR when the skin template is complete for approval.

a) Complete action within timeline

AQL: 30 days after contract award

3.2.3 Conduct stakeholders

meetings to review required information is correct and current. Ensure media is provided do not impede the speed of loading the specific web-link.

3.2.4 Conduct user

acceptance testing, 508 compliance testing, and 404 error identification and

a) Complete action within timeline institute the necessary resolutions.

3.3 Produce a Mobile Application

3.3.1 Provide the NHNG a

work order or ticket system that allow the stakeholders to provide the required information to produce a fully functionally mobile application across the hierarchy.

3.3.2 Ensure the mobile app

is formatted so that each link is the same across the platform. Consult with the

COR to approve the template

AQL: 30 days after contract award

3.3.3 Conduct stakeholders

meetings to review required information is correct and current. Ensure media is provided do not impede the speed of loading the specific web-link.

3.3.4 Conduct user

acceptance testing, 508 compliance testing, and 404 error identification and institute the necessary resolutions.

3.4 Website and Mobile APP Management and Maintenance

3.4.1 The contractor

will provide the NHNG COR a template and process of how stakeholder’s provide new and/or updated content for their web-link.

3.4.2 The contractor

will manage stakeholder’s web-link with new or updated content

a) normal ticket AQL: 48 hours after submission of ticket

b) expedited ticket AQL: 24 hours after submission of ticket

3.4.3 The contractor

will establish new web-links for new units and stakeholders.

a) Ticket for new content

3.4.4 The contractor

will remove old content based off the CORs recommendations.

a) Ticket for removal of content ticket

b) 24 hours after submission of

3.4.5 The contractor

will make changes within 48-hours of receipt of a normal ticket. Expedited tickets need to be processed prior to 24-hours.

a) Ticket for removal of content ticket

b) 24 hours after submission of

3.5 Social Media Integration

3.5.1 Integrate all

NHARNG social media accounts into both the Website and Mobile Application.

a) within time specified

b) 30 days after contract award