W912PQ-17-Q-0015.docx

W912PQ-17-Q-0015

Section SF 30 - BLOCK 14 CONTINUATION PAGE

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

FOR

New York Army National Guard Recruiting & Retention Support Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform various temporary recruiting and retention support services, as defined in this PWS

1.2 Background: The Recruiting and Retention office of the New York Army National Guard (NYARNG), Joint Force Headquarters has a requirement for support services. National Guard Bureau (NGB) has provided the state and territory Recruiting and Retention Battalions (RRBs) authority to augment their Full-Time Unit Support (FTUS) in order to provide the maximum number of recruiters in the field to support the state of New York and the National Guard Bureau’s end strength goals. The goal of the New York RRB is to increase to and maintain 100% authorized strength with an ultimate goal of attaining 105% authorized strength. Due to reductions in authorizations for FTUS positions, the role of the contractor support has been greatly increased, as the operational support, marketing, personnel and reporting requirements have increased. While newly available automation systems provide near real time statistical and historical data for recruiting and retention performance, it has also increased the need to provide decision makers with analysis to affect end strength goals. Additionally, mandatory training and personnel services requirements have increased across the force, during this period of decreased FTUS availability. The New York RRB requires a highly responsive process whereby the government can quickly obtain needed support and services. These services are required to support the NYARNG in achieving authorized end strength objectives and operational force readiness IAW a State District Maintenance Plan. Based on emerging requirements, specifically due to the growth and evolution of the force over the next three (3) to five (5) years, these services will facilitate mission initiatives to include all activities involved in the coordination of services with civilian and military stakeholders in regards to increasing accessions into the NYARNG.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and 3 12-month option years.

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (CO) acceptance in writing of any proposed changes to its QCP.

1.4.2 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.4.3 Recognized Holidays: The following are recognized US holidays. Services shall not be performed on these days:

Memorial Day Independence Day: July 4th Labor Day Columbus Day Veteran’s Day: November 11th Thanksgiving Day Christmas Day

1.4.4 Place and Performance of Services: The Contractor shall provide services in accordance with the tasks and deliverables within this PWS, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at the Watervliet Arsenal located at 25 Gibson Street, Watervliet, NY 12189. The Contractor shall perform the services required under this contract from Monday thru Friday, 40 hours per week between the hours of 8:00 AM and 5:00 PM. The Contract employees may be required to travel to execute any missions to support and augment the Army National Guard (ARNG) consistent with all services described within the PWS as shown below. Travel to and from the primary worksite will not be reimbursed. The Contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.4 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by Contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the Contractor employee’s installation driving privileges.

1.4.5 The Contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All Contractor employees shall carry proper identification with them at all times. The Contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.4.7 Security Requirements: The Contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.7.1 COMSEC/IT Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.7.2 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DOD strategy and their actions affect the most vulnerable portion of the Army Enterprise Infrastructure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

a. Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

b. Complete initial (within 15 days) or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://informationassurance.us.army.mil).

c. Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

d. Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

e. Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.7.3 Protection of Personally Identifiable Information (PII). The contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS 224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

1.4.7.4 CAC Requirements: The Common Access Card (CAC) is the Department of Defense (DOD) Federal Personal Identity Verification (PIV) credential. In accordance with Directive Type Memorandum (DTM) 08-003, December 1, 2008, incorporating Change 5, October 8, 2013, Initial issuance of a CAC requires at a minimum, the completion of FBI fingerprint check with favorable results reflecting "No Record" and submission of a National Agency Check with Inquiries (NACI) to the Office of Personnel Management (OPM), or a DoD-determined equivalent investigation. The issuance of a CAC will be based on four criteria; (a) eligibility for a CAC; (b) verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-1, Personal Identity Verification (PIV) of Federal Employees and Contractors, March 2006, and DOD Regulation 5200.2-R, Department of Defense Personnel Security Program, January 1987, and (d) verification of a claimed identity. CAC eligible personnel must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either an authoritative personnel data feed from the appropriate Service or Agency or Trusted Associate Sponsorship System (TASS).

1.4.7.5. Homeland Security Presidential Directive (HSPD)-12 Background Investigation Requirements: The contractor ensure Common Access Cards (CACs) are obtained by all contract or subcontract personnel assigned to work on the Government site and by personnel requiring access to a DoD network (and other eligible populations as specified in DTM-08-003 Attachment 3, paragraph 3a.) are required to, at a minimum, have received a favorable FBI fingerprint check and must have submitted to the Office of Personnel Management (OPM) a National Agency Check with Inquiries (NACI) or equivalent/higher investigation. It is the responsibility of the contractor to ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form available from the COR or Security Manager, at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward to the NGB Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the request has been received by the Office of Personnel Management, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the BI will be initiated. The contractor shall ensure all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system are complied with immediately. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from 2-6 weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.4.7.6 Trusted Associate Sponsorship System (TASS): The contractor is responsible for processing applications for Common Access Cards (CAC) for every contractor employee who deploys with the military force OR who has need to access any government computer network in accordance with FAR 52.204-9, "Personal Identity Verification of Contractor Personnel."

The contractor is responsible for managing requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The norm is at least ten calendar days advance notice to the Trusted Agent (TA), unless there are extenuating circumstances approved by the Contracting Officer's Representative (COR) or Contracting Officer.

The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a government computer network. This can be done by going to: http://www.us.army.mil and register as an "Army Guest," with the sponsor being the COR or a COR designated individual if the COR is ineligible to serve as an AKO Sponsor. Note: If an employee of a contractor loses the Privilege to access AKO, they lose the ability to renew their CAC. Therefore it is critical that contractor employees maintain their AKO accounts.

It is recommend that a "Corporate Facility Security Officer" (FSO) be designated to serve as your firm's single point of contact for Background Investigation (BI), the TASS application process and other CAC and security related matters. If a FSO is not established, each contractor employee requiring a CAC will be required to process their own applications.

CAC applications shall be processed through the TASS. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA) before accessing the TASS website. The TASS TA for this requirement will be: SFC Brian Fifield at brian.l.fifield.mil@mail.mil

The government will establish a TASS application account for each CAC Request and will provide each contractor employee a USER ID and Password, via email, to the FSO. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://www.dmdc.osd.mil/tass/.

The FSO or contractor employee will submit completed applications in TASS and will follow up to ensure that the TA is processing the request.

A CAC cannot be issued without evidence that the FSO has initiated a National Agency Check with Written Inquires (NACI).

The government will inform the contractor's applicant, via email, of one of the following:

a. Approved.* Upon approval, the information is transferred to the Defense Enrollment Eligibility Reporting System (DEERS) database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a Real-Time Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

b. Rejected.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Returned. Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by SSN and two forms of identification. Identity source Documents must come from the list of acceptable documents included in Form I-9, OMB No. 115-0136, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture identification (ID). The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS and will then issue a CAC.

Issued CACs shall be for a period of performance not longer than three (3) years or the individual's contract end date (inclusive of any options), whichever is earlier.

The contractor shall return issued CAC's to the DEERS office upon departure or dismissal of each contractor employee. Obtain a receipt for each card and provide to the TA/COR.

1.4.7.7 AT Level 1 Awareness Training (AT): All contractor employees requiring access to Army Installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR, or to the CO if a COR is not assigned, within 15 calendar days after completion of training. Level 1 AT is available at https://atlevel1.dtic.mil/at/.

1.4.7.8 Information Assurance (IA)/Information Technology (IT) Training: All contractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter. All contractor employees performing services involving IA/IT functions shall comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of the start of contract performance. In accordance with DoD 8570.01-M , DFARS 252.239.7001 and AR 25-2, contractor employees performing services supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

1.4.7.9 Information Awareness: All contractor employees with access to a government information system shall be registered in the ATCTS (Army Training Certification Tracking System) (https://atc.us.army.mil/iastar/index.php) prior to commencement of services, and shall successfully complete the DOD Information Assurance awareness training prior to access to the IS and then annually thereafter. (https://ia.signal.army.mil/DoDIAA/).

1.4.7.10 WATCH Training. The contractor with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the CO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each affected contractor employee and subcontractor employee, to the COR, or to the CO if a COR is not assigned, within 15 calendar days after completion of training.

1.4.7.11 Operations Security (OPSEC) Training. In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee, to the COR, or to the CO if a COR is not assigned, within 15 calendar days after completion of training. Level 1 OPSEC training is available at http://cdsetrain.dtic.mil/opsec/.

1.4.7.12 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.8 Special Qualifications: The contractor shall ensure employees performing the following services have listed certifications or qualifications:

1.4.8.1 Network Support services require the following certifications: CompTIA Security+ certification, Cisco Certified Network Associate (CCNA) in Routing & Switching and Network Security, and Cisco Inter-Connected Network Devices (ICND) certification and the individual must have obtained a favorable National Agency Check with Local Agency Check and Credit Check (NACLC) before performing services.

1.4.8.2 Videographer services require a valid NYS drivers license.

1.4.9 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the Contracting Officer (KO) in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.10 Contract Manager (CM): The contactor shall provide a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive directions and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.11 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. The contractor shall retrieve all identification media (including vehicle passes) from their employees who depart employment for any reason. All identification media (i.e., badges and vehicles passes) shall be returned to the KO within 14 days of an employee’s departure.

1.4.12 Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.13 Contractor Travel. Contractor personnel shall travel to various NYARNG offices located throughout NY State during the performance of this contract. A Not to Exceed (NTE) amount which is To Be Determined (TBD) for travel expenses associated with these positions will be added onto the contract award on a separate travel CLIN. The contractor shall be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires COR recommendation for approval and authorization by the CO prior to travel arrangements being made.

1.4.14 Data Rights. The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.15 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.16 Threat Awareness Reporting Program. For all contractors with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI agent or other trainer as specified in 2-4b.

1.4.17 Anti-Terrorism/Operational Security (AT/OPSEC) review requires an Escort into any classified and/or sensitive areas with open material.

2.0 Definitions and Acronyms:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

AEI Army Enterprise Infrastructure AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation

AT/OPSEC Antiterrorism/Operational Security

CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense

FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services IA Information Assurance

IS Information System(s)

KO Contracting Officer

OCI Organizational Conflict of Interest ODC Other Direct Costs

PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PS Prior Service PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program

TE Technical Exhibit

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones, computers and other items necessary to maintain an office environment.

3.2 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

3.3. Equipment: The government will provide required computers, scanners, telephones and materials necessary to comply with contract requirements at the job site.

3.3.1. Cellphones will not be provided by the government.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0. Requirements: The Contractor shall provide the services listed below:

5.1.10 Implement new network system hardware and software. Maintain an inventory of all network hardware and software for each storefront. Configure and install network equipment and change components of existing equipment for efficient operation for each storefront.

5.1.13 Prepare an end of month report to COR by the fifth day of the next month: Identify and propose corrections to problem areas; Survey and provide metrics on network usage, user complaints, traffic interruptions or other communications issues; Hardware and software capabilities, and other relevant factors; and Identify adverse network trends, ineffective practices or procedures, equipment shortcomings, etc.

5.1.14. Provide responses to helpdesk calls. Utilize the Help Desk Database to track calls received and to document a call’s full solution details. Routine calls shall be completed within 72 hours. Provide follow up on calls still unresolved after 15 days and 30 days, and update the status in the Help Desk Database.

5.2.2 Visit active duty installations and conduct New York Army National Guard membership presentations to Soldiers leaving active duty and the RCCC. Develop professional relationships with the RCCC’s to increase the New York Army National Guard’s visibility and market share.

5.2.5 Identify and contact the new unit of assignment for all Soldiers desiring interstate transfer or in-service enlistment and obtain the name and phone number of a sponsor. Follow-up with units to ensure IST’s and ISR’s have reported to their new duty assignments

5.2.6 Coordinate with, and maintain contact between, the gaining or losing State Reserve Component Transition (RCT) NCO, the Reserve Component Career Counselor (RCCC), the national Inter-state Transfer help desk and the national RCT help desk to ensure the successful completion of all transfers and in-service enlistments.

5.2.7 Verify that the IST or ISR packet contains all applicable documents necessary to assess Soldier into the NYARNG SIDPERS System

5.2.8 Prepare and process Quarterly After-Action Reviews (AAR’s) to the COR not later than the 5th day of the beginning of each quarter. AAR shall contain information on production, accessions, potential transfers, identify deficiencies, any current or upcoming changes in Active Duty regulations and incentives that effect the transfer process and any improvements that can be made to the NYARNG’s IST/RCT processes.

5.2.9 Prepare and submit IST worksheets to the national IST help desk, servicing agencies, and gaining unit within 10 calendar days of completed actions.

5.2.10 Monitor and update the REQUEST System (Recruit Quota System) for the NYARNG on a daily basis paying specific attention to the 'manage unit vacancies' functionality, to include maintaining unit information, vacancy information, position qualifications, skill identifiers and unit POC. Ensure current and accurate vacant positions are posted on REQUEST system using Automated Unit Vacancy System (AUVS). Position builds based off projected unit losses shall be done daily.

5.2.11 Provide Quality control of all electronic NYARNG projections received from RCCC’s from all military services to ensure complete packets. Upon receipt and review of packets, scan documents missing from the Soldier packets within 48 hours.

5.2.12 Conduct quality control activities on enlistment packets received from RCCCs and other military services utilizing Army Recruiter Information Support System (ARISS).

5.2.13 Submit state vacancy requests and forward approvals to NGB for control number and waiver code.

5.3.2 Provide technical recommendations on the best methods of portraying NYARNG visual information through a variety of media products or processes, including various formats, styles, color usage, special effects, lighting and the most appropriate treatment to achieve desired messaging, attract viewer attention and create a favorable impression of the NYARNG.

5.3.3 Prepare full motion imaging (video and animation) at a 1080p industry standard video resolution, direct and edit video summaries/scripts, and create animation sequences for videos. Current systems include but are not limited to: high-speed motion picture camera, computers and software (graphics, animation, and image manipulation), scanners and digital image files. All products shall be reviewed by the COR and Battalion command before distribution.

5.3.4 Create at least two visual information products weekly (within budget, material constraints, production schedules and regulation) that can be uploaded to our social media sites. Produce, coordinate and design various electronic imaging (video/motion/animation/photos) for the sole use and purpose of the NYARNG Recruiting & Retention battalion using NYARNG video equipment and software (Adobe Premiere Pro, Adobe After Effects, Adobe Photoshop, and Adobe Illustrator). Document activities and create NYARNG marketing products by use of state-of-the-art motion picture, photographic, ballistic streak and electronic imaging techniques and equipment. Presentations shall establish the main facts, accurately represent the event, and place it in proper context.

5.3.5 Secure, maintain and account for all NYARNG equipment used. Ensure all equipment is in proper working order and report any repairs or maintenance needed. Requests expendable supplies on an as needed basis that are required to support and service all equipment.

5.3.6 Utilizing the Agency’s events calendar as a resource - travel at least twice weekly throughout New York State to various NYARNG events for video/media opportunities. Transport, set up, and operate various production equipment including cameras, audio and video recorders, lighting equipment, props, and microphones for location and studio production.

5.3.7 Manage a production schedule based around the published NYARNG weekly and monthly themes in order to see through Video/Photography tasks from Storyboarding through to Final Editing - including Packshots, Still Life, Model Shots, and Coverage of Events.

5.3.8 All Storyboards will be presented to the COR before travel or work commences on them. Two to three Storyboards will be presented to the COR each Monday. At a minimum Storyboards will contain the outline of the design approach, elements needed, information flow to the audience, detailed information on graphics, text, video, sound, audience interaction, color, scripts and scenes.

5.4.10 Evaluate effectiveness of State Marketing efforts and materials, develop proposals and convey recommendations for improvement. Provide monthly status updates not later than the 5th of each month. Updates shall include number and type of items produced, number of advertisements and locations, and special projects. Quarterly, recommend changes to RRB Marketing plan to increase accessions, retention and brand marketing. Quarterly updates are due within the first 10 days of the quarter.

5.6 Human Resource (HR)

5.6.1 All plans, reports, and program changes/updates shall be reviewed and approved by the government COR prior to release or any action by the contractor.

5.6.2 Utilizing an annual schedule of requirements, create and maintain spreadsheets for completing personnel actions. Once established, forecast all required personnel actions by the 1st of each month, insuring completion within 15 days of suspense. Provide a status report to the COR every Friday.

5.6.3 Track and process personnel actions required for RRB personnel including: maintaining Official Military Personnel File (OMPF), maintaining SM medical records, updating SM Servicemen Group Life Insurance (SGLI), Record of Emergency data DD form 93, DA form 705, and ensuring completion of annual evaluations (Non-Commissioned Evaluation Reports (NCOERs), Officer Evaluation Reports (OERs) and technician appraisals). Metrics on these actions will be updated weekly in the various databases and reported every Monday at the Commanders Update Brief.

5.6.4. Annually review the OMPF of all SM assigned to the Recruiting and Retention Battalion. Complete actions to make the record current in all applicable electronic systems. Actions include but are not limited to updating eligible awards, changes to Home of Record (HOR), changes to marital status or dependents, and current assignment.

5.6.5. Complete in-processing packets on all new hires to the Recruiting and Retention Battalion to include creating or updating OMPF, updating SM medical records, and updating SM SGLV and DD Form 93.

5.6.6. Process all awards for the RRB. Ensure forms are completed properly and forwarded to appropriate state agency…