2014_PWS_Operations_Program_Manager_11_Dec_13.pdf

Guardian Angel Weapons System (GAWS) Operations Project Manager Performance Work Statement 11 December 2013

Task Order Objective: The Objective of this contract is to provide a Pararescue Operations Manager for oversight of tasks at the 103rd RQS, 150 Old Riverhead Rd, Westhampton Beach, NY 11978.

Deliverable

Performance

Standard

Acceptable Quality Level (AQL)

Method Used / Frequency

Regularly coordinate with SARM, Stan/Eval, Scheduling and Training offices

Technical Specification

2.1.1 - 2.1.3

• Operations schedule/Flight Orders/Training/Evaluations/Reports are accurately updated daily/weekly.

Daily interaction with requesting agencies, weekly Scheduling/Ops meetings

Regularly coordinate with Wing Training, ANG/A3A and NGB/A3O that formal training events are properly scheduled and tracked

2.1.4 - 2.1.5

• Long range forecast accurately maintained a minimum of 1 month in advance.

Weekly/Monthly training meetings

Provide CFETP oversight to include inspection and program management.

2.1.6 - 2.1.8

• All Squadron assigned CFETPs are in compliance 95% of the time, with 95% accuracy.

Periodic Inspection/ Spot Checks/ Monthly/

Maintain oversight of the creating, publishing, amending and tracking of training orders using the AROWS system.

2.1.9

• 100% Accurate input and updated as required. Ensure tracking through all phases

Document and maintain records of all program meetings and conferences

2.1.10-2.1.12

• Assessments & reports are accurate and meet suspense’s 95% of the time.

Reports

2.1.1-2.1.12

• Reports, presentations and briefing documents are complete and contain no errors that would lead the intended recipient to draw faulty conclusions 98% of the time.

1.0 Organizational Analysis:

Air National Guard (ANG):

Source: (http://www.ang.af.mil/mission.asp)

Our Vision is to be a "Ready, reliable, and accessible force that maintains its relevancy now and through the millennium"

Mission is "To provide combat capability to the war fighter and security to the homeland.” Specifically, to provide ready units to the state and nation in three critical roles:

• Federal Role: To support national security objectives

• State Role: To protect life and property, and to preserve peace, order, and public safety.

• Community Role: To participate in local, state, and national programs that add value to

America

2.0 Objective:

To provide a full time consolidated standardized operation center as a focal point to the unique and highly diverse combat mission and training associated with the 103rd Rescue Squadron. The contractor must be able to understand, coordinate and track the Guardian Angel’s unique hybrid “cradle-to-grave’ training system. Unlike any other AFSC the Guardian Angels have over 300 critical and core mission tasks as well as a robust Aircrew qualification and continuation training program. It is mandatory for the Contractor to have knowledge and experience in both CFETP/OJT system of training, as well as aircrew training and aircrew Standardization/Evaluation. It is highly desirable that the contractor be a non-deployable asset to maintain continuity and standardization with in the 103rd Rescue Squadron’s operation center. The contractor shall perform to the standards in this contract.

2.1 Technical Specifications: The following technical specifications are provided to demonstrate the task environment in which the services will be delivered. The following specifications are not directives on how the services are to be provided but an example of what traditionally has been required to successfully support the task order objective. The contractor is encouraged to surpass the minimal technical specifications as well as demonstrate technical, operational, and administrative expertise to support the customer in exceeding organizational and departmental objectives.

2.1.1. Coordinate with the Squadron Aviation Recourse Management (SARM) office to ensure proper documentation of aircrew currency. Work with the SARM office in the creation of aircrew orders and build flight packets with the required paperwork to complete the mission. Perform quality assurance on returned flight packets for proper documentation. Contractor must be familiar with ARMS software programs; WinPex, ePex, and Oracle Discoverer. Provide squadron leadership and supervisors with the most current aircrew training information.

2.1.2. Coordinate with the Standardization and Evaluation (Stan/Eval) office in forecasting and scheduling aircrew mission and qualification evaluations. Contractor will act as a liaison between SARM and Stan/Eval to ensure proper documentation and tracking of aircrew evaluations, along with all GO/NO GO training criteria prior to each flight.

2.1.3. Coordinate with the scheduling office for forecasting, tracking and scheduling all individual critical and core tasks for Pararescuemen, Combat Rescue Officers, and support personnel assigned to the Rescue Squadron.

2.1.4. Wing focal point for all Pararescue and Combat Rescue Officer upgrade programs. Including but not limited to; 3,5,7, & 9-skill level upgrades, Element Leader, Helicopter Team Leader, Rescue and Fixed Wing Team Leader, Static Line & Military Free Fall Jump Master, NREMT-Paramedic, Advanced Tactical Weapons Training, Confined Space/Collapsed Structure, Swift Water Rescue, Rescue Watercraft & Boat Master Qualification, Combat Diving Supervisor, and Dive Medical Technician.

http://www.ang.af.mil/mission.asp)

2.2.5 Maintain lateral communication and coordination with ANG/A3A and NGB/A3O for all Pararescue and

Combat Rescue Officer AFSC guidance and formal training requirements.

2.2.6 Oversee all Rescue Squadron individual’s Career Field Education and Training Plans (CFETP), ensuring records are accurately documented, maintained, and in compliance with Air Force Instruction. Request formal, certification and RQS directed course quotas, monitor formal E&T process, and develop quarterly reports of current and future course attendance, withdrawals, completions, and costs to the commander and director of operations.

2.2.7 Oversee the Rescue Squadrons use and execution of Mission Essential Task Listings (METLs), Job

Qualification Standard (JQS), Task Condition Standards (TCS), Mission Qualification Training (MQT), Qualification Training Packages (QTP), Initial Qualification Training (IQT), Memorandums of Understanding (MOU), Programs of Instruction (POI), and Continuation Training (CT) as they pertain to the Guardian Angel Weapon System and individual units.

2.2.8 Responsible for the research, coordination and oversight in execution of civilian and inter-service training courses for Guardian Angel Operators. This is a necessity to maintaining critical and core task compliance and having a worldwide deployable & combat ready mission ready unit.

2.2.9 Oversight for the creating, publishing, amending and tracking of training orders through the Air National

Guard and Reserve Orders Writing System (AROWS), ensuring that all orders are processed in a timely manner and within man-day/budget allocations.

2.2.10 Support meetings, staff assistance visits, working groups, briefings, inspections, quality audits, and reporting requirements.

2.2.11 Document and maintain record of all program meetings and conferences (i.e., agenda, minutes, attendees present, and all recommendations and decisions).

2.2.12 Develop, define, monitor, report, and maintain program cost, performance, and risk metrics for

Squadron Commander/Director of Operations approval. The contractor shall provide monthly status reports.

3.0 Additional Requirements and Notes:

3.0.1 Research available and emerging technologies and work with the 103rd RQS and Major Command

(MAJCOM) to identify areas where technology advances in rescue operations that can benefit the command. Specifically, the contractor should look for solutions to technology gaps, resource protection, and enhanced equipment training methodology that shall save training time, funding, or enhance combat survivability of Pararescuemen and Combat Rescue Officers during rescue operations.

3.0.2 Provide technical experience to the Operations Center during the development of mission enhancing training operations at the discretion of the unit commander. In addition, Contractor shall support development of rescue operations procedures designed to enhance the combat readiness and collective skills of Combat Rescue Officers and Pararescuemen. Military experience within the Pararescue career field and credibility in the Guardian Angel Weapon System (GAWS) community are essential to successful delivery of the required service.

3.1. Suggested Skill Set: In order to successfully meet the performance objectives of this task order, the

Contractor should possess the following knowledge/skills:

3.1.1 Must have experience within a Rescue Operations Group. This requirement is necessary for the contractor to be able to provide subject matter and functional area expertise in the performance of technical tasks.

Responsible for resource allocation, technical and management oversight, high-level technical expertise, and participation in briefings and meetings. Frequently provide subject matter or functional area expertise in performing technical tasks. Personnel are assigned to complex programs involving multiple tasks.

3.1.2. Must have held a management/lead position dealing with education, scheduling and training programs within a Rescue Operations Group.

3.1.3. Contractor must have a minimum of 10 years experience within the specific business or technical management discipline. Other combinations of experience and education that meet the minimum qualifications may be substituted.

3.1.4 Should have working knowledge of the following computer software and web based programs

• Microsoft Word, Excel, Power Point, Outlook

• ARMS, WinPex, ePex, Oracle Discoverer, ARCNET

• AFIADL, ETCA, CDSAR, MILPDS, AROWS, ePubs, AFPC, TEAMS, TTMS, ODTA, DTS, GTC

3.1.5 Air Force Instruction (AFI) that applies to the Guardian Angel Weapon System (GAWS), Pararescue, Combat Rescue Officer, and support personnel.

4.0 Hours of Operation: Anticipated numbers of man-hours for this position will be stated in the TORFQ.

Work may vary but will average 40 hours per week.

5.0 Location of work: 103rd RQS, Gabreski ANGB, NY.

6.0 Travel: Travel outside the local area may be required to support the requirements of this task order. All travel must be directed and approved in advance by the COR. Travel shall be reimbursed in accordance with the, Joint Travel Regulation (JTR), Allowable Travel Cost. Contractor personnel are not authorized to travel on Government invitational travel orders.

7.0 The contractor will be provided with adequate facilities located at 103rdRQS, Gabreski ANGB, NY.;

including a complete workstation and chair, computer, telephone, expendable supplies, computer hardware and software (and support), internet/intranet/Local Area Network (LAN) (and support) and use of a fax machine, copier and printer, mail service and postage. All Government furnished supplies and equipment shall be for official use only.

8.0 The contractor and Government representative shall conduct an inventory of all Government furnished equipment within ten days of commencement. The contractor shall sign a receipt for all furnished equipment. The contractor and Government representative shall determine the working condition of all equipment. The Government will replace and/or repair any item not in working order.

9.0 Security Requirements: The Contractor must be able to obtain, and maintain, a SECRET clearance. A CAC is required for Base access and the LAN.

10.0 Miscellaneous: Refer to the Basic Contract PWS paragraph 7.9; Performance of Services During Crisis Declared by the National Command Authority or Overseas Combatant Commander is not Applicable this Task Order.

10.1 The contractor is cautioned that if off-duty active military personnel are hired under this contract, they may be subject to permanent change of station, change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The absence of such employees shall not constitute an excuse for nonperformance under this contract.

Quality Assurance Plan:

The Contracting Officer Representative (COR) will monitor contractor performance and complete the Quality Assurance Worksheet provided below on a bi-weekly basis in which a signed copy of Quality Assurance Worksheet will be submitted directly to the Contracting Officer. The COR will assume a quality performance rating of “Green” on all measured deliverables unless otherwise notified.

The quality rating may change from “Green” to “Red” without notice. We anticipate the COR utilizing the “Yellow” quality rating to alert the contracting office of quality issues that have the potential for a “Red” quality rating if corrective action is not taken.

By approving service and/or deliverables on the worksheet, the COR confirms the quality performance rating of “Green” unless otherwise annotated. The Contracting Officer listed on the Purchase Order will provide the Contractor with a copy of all rating worksheets that are other than green.

At the end of the task order period of performance or annually, the COR will be asked to complete a Quality Performance Review to document the quality performance rating during the performance period. This will be submitted to the Contracting Officer.

The COR may submit a Quality Assurance Worksheet at anytime and as often as necessary to document quality levels. If Contractor response to an identified quality deficiency is unsatisfactory, the Contracting Officer will contact the appropriate Contractor representative to implement a plan of action to remedy the identified deficiency.

Rating Description Green Yes, performance and technical specifications are being met at AQL.

Yellow

Yes, performance and technical specifications are currently being met at the minimum AQL, but the following service / deliverable needs contractor attention.

The Customer must identify what component of the deliverable and/or service requires attention.

Red

No, performance and technical specifications are not being met at AQL and the following service / deliverable needs immediate contractor resolution.

The Customer must identify what component of the deliverable and/or service is below the minimum AQL.

QUALITY ASSURANCE PLAN WORKSHEET

Performance Rating Deliverable/Service

Quality Rating

Causative Factors Effect on Mission Action Required / Date

Provide CFETP oversight to include inspection and program management.

Green Comments Unnecessary for “Green” QA Rating.

Yellow Red

Document and maintain records of all program meetings and conferences.

Green Comments Unnecessary for “Green” QA Rating.

Yellow Red

Verify Proper documentation of critical and core mission task completion.

Green Comments Unnecessary for “Green” QA Rating.

Reports

Green Comments Unnecessary for “Green” QA Rating.

Yellow Red

Contract employee(s) has required badges displayed and identify themselves as contractors 98% of the time.

Green Comments Unnecessary for “Green” QA Rating.

Note: Attach Time Card Period of Performance: From to

Number of Hours Actually Worked: (Include only actual hours worked. Do not include non worked holidays, leave, etc. these are included in the rate the Government pays and are not paid as hours worked.)

Overtime_ (if applicable): Reimbursable Expenses (include receipts): Travel (include approval sheet):

Approved by: Date: