2014_PWS_Operations_Program_Manager_11_Dec_13.pdf

Guardian Angel Weapons System (GAWS) Operations Project Manager

Performance Work Statement 11 December 2013

Task Order Objective: The Objective of this contract is to provide a Pararescue Operations Manager for oversight of tasks at the 103 rd

RQS, 150 Old Riverhead Rd, Westhampton Beach, NY 11978.

Deliverable

Performance

Standard

Acceptable Quality Level (AQL)

Method Used /

Frequency

Provide CFETP oversight to include inspection and program management.

Technical

Specification

2.2 - 2.2.16

All Squadron assigned CFETPs are in compliance 95% of the time, with 95% accuracy.

Periodic

Inspection/

Spot Checks/

Monthly/

Document and maintain records of all program meetings and conferences

Technical

2.2 - 2.2.16

Assessments & reports are accurate and meet suspense’s 95% of the time.

Verify Proper documentation of critical and core mission task completion

2.2 - 2.2.16

Maintained with accurate and proper documentation 98% of the time.

Reports

2.2 - 2.2.16

Reports, presentations and briefing documents are complete and contain no errors that would lead the intended recipient to draw faulty conclusions 98% of the time.

1.0 Organizational Analysis:

Air National Guard (ANG):

Source: (http://www.ang.af.mil/mission.asp)

Our Vision is to be a "Ready, reliable, and accessible force that maintains its relevancy now and through the millennium"

Mission is "To provide combat capability to the war fighter and security to the homeland.” Specifically, to provide ready units to the state and nation in three critical roles:

• Federal Role: To support national security objectives

• State Role: To protect life and property, and to preserve peace, order, and public safety.

• Community Role: To participate in local, state, and national programs that add value to

America

2.0. Technical Specifications

2.1. The following technical specifications are provided to demonstrate the task environment in which the services will be delivered. The following specifications are not directives on how the services are to be provided but an example of what traditionally has been required to successfully support the task order objective. The contractor is encouraged to surpass the minimal technical specifications as well as demonstrate technical, operational, and administrative expertise to support the customer in exceeding organizational and departmental objectives.

2.2. Objective:

This service is located within the 103 rd

Rescue Squadron, Operations Center. The mission of the 103

Rescue Squadron is to organize, train, equip, and sustain Pararescue, Combat Rescue Officers, SERE and other various support personnel to support, Federal, State and National Civil Search and Rescue, worldwide employment of Combat Search and Rescue (CSAR) and the full range of Personnel Recovery and Special

Operations missions. The force, known as the Guardian Angel Weapons System (GAWS) is required to rapidly deploy in support of joint operations in all physical environments, both night and day, and to provide the war fighting commanders the ability to project both air and ground forces to any region of the world in support of our national objectives. Rescue Squadrons provide unique and special skills required for support of these joint operations and are equipped and tailored to support specific missions.

Management of the multiple training programs is critical to ensure personnel are qualified and mission ready. Guardian Angel personnel are highly trained members. This ‘cradle-to-grave’ training program involves a complex 2 year student qualification pipeline with over eight inter-service specialty schools.

Moreover, with over 300 critical and core mission tasks, this vital role shall manage multiple high operations tempo of proficiency and upgrade training programs for all squadron personnel. The Contract

Program Manager (PM) shall ensure qualification training and maintenance programs are established and monitored for squadron personnel. The PM shall analyze trends and provide recommendations to commanders and higher headquarters to improve overall training and qualifications of Pararescuemen and

Combat Rescue Officers. It is mandatory for the Contract Program Manager IIA to have knowledge and experience in both CFETP/OJT system of training, as well as aircrew training and Standard/Evaluation.

The contractor shall perform to the standards in this contract.

2.2.1. Evaluate Educational & Training (E&T) programs, develop surveys, and use the data to provide quarterly reports to the Rescue Squadron Commander or Director of Operations on the statues of individuals training progress and existing career development courses and programs.

2.2.2. Responsible for forecasting, tracking, coordinating, and scheduling all individual critical and core tasks for

Pararescuemen, Combat Rescue Officers, and support personnel assigned to the Rescue Squadron.

2.2.3. Oversee the Rescue Squadrons use and execution of Mission Essential Task Listings (METLs), Job

Qualification Standard (JQS), Task Condition Standards (TCS), Mission Qualification Training (MQT), Qualification Training Packages (QTP), Initial Qualification Training (IQT), Memorandums of

Understanding (MOU), Programs of Instruction (POI), and Continuation Training (CT) as they pertain to the Guardian Angel Weapon System and individual units.

2.2.4. Coordinate with the Squadron Aviation Recourse Management (SARM) office to ensure proper forecasting of training currency items utilizing software programs ARMS, WinPex, ePex, Oracle Discoverer, and disseminate that information to the Rescue Squadron Commander and Director of Operations.

2.2.5. Oversee all Rescue Squadron individual’s Career Field Education and Training Plans (CFETP), ensuring records are accurately documented, maintained, and in compliance with Air Force Instruction.

2.2.6. Wing focal point for all Pararescue and Combat Rescue Officer upgrade programs. Including but not limited to; 3,5,7, & 9-skill level upgrades, Element Leader, Helicopter Team Leader, Rescue and Fixed

Wing Team Leader, Static Line & Military Free Fall Jump Master, NREMT-Paramedic, Advanced Tactical

Weapons Training, Confined Space/Collapsed Structure, Swift Water Rescue, Rescue Watercraft & Boat

Master Qualification, Combat Diving Supervisor, and Dive Medical Technician.

2.2.7 Maintain lateral communication and coordination with ANG/A3A and NGB/A3O for all Pararescue and

Combat Rescue Officer AFSC guidance and training requirements.

2.2.8 Responsible for the research, coordination and oversight in execution of civilian and inter-service training courses for Guardian Angel Operators. This is a necessity to maintaining critical and core task compliance and having a worldwide deployable & combat ready mission ready unit.

2.2.9. Oversight for the creating, publishing, amending and tracking of training orders through the Air National

Guard and Reserve Orders Writing System (AROWS), ensuring that all orders are processed in a timely manner and within man-day/budget allocations.

2.2.10. Research available and emerging technologies and work with the 103

RQS and Major Command

(MAJCOM) to identify areas where technology advances in rescue operations that can benefit the command. Specifically, the contractor should look for solutions to technology gaps, resource protection, and enhanced equipment training methodology that shall save training time, funding, or enhance combat survivability of Pararescuemen and Combat Rescue Officers during rescue operations.

2.2.11. Support meetings, staff assistance visits, working groups, briefings, inspections, quality audits, and reporting requirements.

2.2.12. Provide contract administrative, management and technical support, work closely with the Unit

Commander/Director of Operations and Operation Center Integrated Product Teams in contract execution.

2.2.13. Request formal, certification and RQS directed course quotas, monitor formal E&T process, and develop quarterly reports of current and future course attendance, withdrawals, completions, and costs to the commander and director of operations.

2.2.14. Assist GAWS RQS by providing technical experience to the Operations Center during the development of mission enhancing training operations at the discretion of the unit commander. In addition, Contractor shall support development of rescue operations procedures designed to enhance the combat readiness and collective skills of Combat Rescue Officers and Pararescuemen. Military experience within the Pararescue career field and credibility in the Guardian Angel Weapon System (GAWS) community are essential to successful delivery of the required service.

2.2.15. Document and maintain record of all program meetings and conferences (i.e., agenda, minutes, attendees present, and all recommendations and decisions).

2.2.16 Develop, define, monitor, report, and maintain program cost, performance, and risk metrics for Squadron

Commander/Director of Operations approval. The contractor shall provide monthly status reports.

3.0 Additional Requirements and Notes:

3.1. Suggested Skill Set: In order to successfully meet the performance objectives of this task order, the

Contractor should possess the following knowledge/skills:

3.1.2. Must have experience within a Rescue Operations Group. This requirement is necessary for the contractor to be able to provide subject matter and functional area expertise in the performance of technical tasks.

Responsible for resource allocation, technical and management oversight, high-level technical expertise, and participation in briefings and meetings. Frequently provide subject matter or functional area expertise in performing technical tasks. Personnel are assigned to complex programs involving multiple tasks.

3.1.3. Must have held a management/lead position dealing with education, scheduling and training programs within a Rescue Operations Group.

3.1.4. Contractor must have a minimum of 10 years experience within the specific business or technical management discipline. Other combinations of experience and education that meet the minimum qualifications may be substituted.

3.2. Should have working knowledge of the following computer software and web based programs

Microsoft Word, Excel, Power Point, Outlook

ARMS, WinPex, ePex, Oracle Discoverer

AFIADL, ETCA, CDSAR, MILPDS, AROWS, ePubs, AFPC, TEAMS, TTMS, ODTA, DTS, GTC

3.2.1. Air Force Instruction (AFI) that applies to the Guardian Angel Weapon System (GAWS), Pararescue, Combat Rescue Officer, and support personnel.

3.3. Anticipated numbers of man-hours for this position will be stated in the TORFQ. Work may vary but will average 40 hours per week.

3.4. Location of work is at 103

RQS, Gabreski ANGB, NY.

3.5. TRAVEL. Travel outside the local area may be required to support the requirements of this task order. All travel must be directed and approved in advance by the COR. Travel shall be reimbursed in accordance with the, Joint Travel Regulation (JTR), Allowable Travel Cost. Contractor personnel are not authorized to travel on Government invitational travel orders.

3.6 The contractor will be provided with adequate facilities located at 103rdRQS, Gabreski ANGB, NY.;

including a complete workstation and chair, computer, telephone, expendable supplies, computer hardware and software (and support), internet/intranet/Local Area Network (LAN) (and support) and use of a fax machine, copier and printer, mail service and postage. All Government furnished supplies and equipment shall be for official use only.

3.6.1 The contractor and Government representative shall conduct an inventory of all Government furnished equipment within ten days of commencement. The contractor shall sign a receipt for all furnished equipment. The contractor and Government representative shall determine the working condition of all equipment. The Government will replace and/or repair any item not in working order.

4.0 Security Requirements:

4.1 The Contractor must be able to obtain, and maintain, a SECRET clearance. A CAC is required for Base access and the LAN.

5.0. Miscellaneous:

5.1. Refer to the Basic Contract PWS paragraph 7.9; Performance of Services During Crisis Declared by the

National Command Authority or Overseas Combatant Commander is not Applicable this Task Order.

5.2. The contractor is cautioned that if off-duty active military personnel are hired under this contract, they may be subject to permanent change of station, change in duty hours, or deployment. Military Reservists and

National Guard members may be subject to recall to active duty. The absence of such employees shall not constitute an excuse for nonperformance under this contract.

5.3. Hours of Operation: The contractor shall perform the services required under this contract within core operating hours which are 0630-1700, Monday-Friday. However, it may be required for the contractor to work flexible hours and weekends depending on the needs of the squadron.

Quality Assurance Plan:

The Contracting Officer Representative (COR) will monitor contractor performance and complete the Quality

Assurance Worksheet provided below on a bi-weekly basis in which a signed copy of Quality Assurance Worksheet will be submitted directly to the Contracting Officer. The COR will assume a quality performance rating of “Green” on all measured deliverables unless otherwise notified.

The quality rating may change from “Green” to “Red” without notice. We anticipate the COR utilizing the

“Yellow” quality rating to alert the contracting office of quality issues that have the potential for a “Red” quality rating if corrective action is not taken.

By approving service and/or deliverables on the worksheet, the COR confirms the quality performance rating of

“Green” unless otherwise annotated. The Contracting Officer listed on the Purchase Order will provide the

Contractor with a copy of all rating worksheets that are other than green.

At the end of the task order period of performance or annually, the COR will be asked to complete a Quality

Performance Review to document the quality performance rating during the performance period. This will be submitted to the Contracting Officer.

The COR may submit a Quality Assurance Worksheet at anytime and as often as necessary to document quality levels. If Contractor response to an identified quality deficiency is unsatisfactory, the Contracting Officer will contact the appropriate Contractor representative to implement a plan of action to remedy the identified deficiency.

Rating Description

Green Yes, performance and technical specifications are being met at AQL.

Yellow

Yes, performance and technical specifications are currently being met at the minimum

AQL, but the following service / deliverable needs contractor attention.

The Customer must identify what component of the deliverable and/or service requires attention.

Red

No, performance and technical specifications are not being met at AQL and the following service / deliverable needs immediate contractor resolution.

The Customer must identify what component of the deliverable and/or service is below the minimum AQL.

Note: Attach Time Card

Period of Performance: From _______________to____________

Number of Hours Actually Worked: ______ (Include only actual hours worked. Do not include non worked holidays, leave, etc. these are included in the rate the Government pays and are not paid as hours worked.)

Overtime_____ (if applicable): ________ Reimbursable Expenses (include receipts): _______ Travel (include approval sheet): _______

Approved by: Date:

QUALITY ASSURANCE PLAN WORKSHEET

Performance Rating

Deliverable/Service

Quality

Rating

Causative Factors Effect on Mission Action Required /

Date

Provide CFETP oversight to include inspection and program management.

Green Comments Unnecessary for “Green” QA Rating.

Yellow

Red

Document and maintain records of all program meetings and conferences.

Green Comments Unnecessary for “Green” QA Rating.

Red

Verify Proper documentation of critical and core mission task completion.

Green Comments Unnecessary for “Green” QA Rating.

Yellow

Reports

Red

Contract employee(s) has required badges displayed and identify themselves as contractors 98% of the time.