A2 - Performance Work Statment Final 5 Nov 25.pdf

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John H. Kerr Operations and Maintenance
Solicitation number
W912PM26RA003
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This Performance Work Statement (PWS) details operations and maintenance services for John H. Kerr Reservoir, located across Mecklenburg, Halifax, and Charlotte Counties in Virginia and Vance, Granville, and Warren Counties in North Carolina. The contract covers comprehensive maintenance of approximately 48,900 surface acres of water and 50,000 acres of adjoining land, including recreational areas, operational facilities, powerhouse, dam, and surrounding infrastructure.

Key services include cleaning services, facility maintenance, grounds and landscape management, wastewater and water system operations, equipment and vehicle maintenance, boundary line maintenance, natural resource management, and navigation aid services. The contract is structured with two primary service levels: Level 1 (routine/preventive maintenance) and Level 2 (unscheduled/emergency services). The solicitation is a competitive 8(a) small business set-aside with a 365-day performance period, targeting businesses with NAICS code 561210 and a size standard of $47,000,000. Services will be performed across multiple recreational areas, operational facilities, and wildlife management zones, with specific requirements for seasonal maintenance and specialized tasks like herbicide application, beach maintenance, and sewage treatment plant operations.

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Descriptions and Specifications

Technical Provisions

John H. Kerr Reservoir

5 November 2025

TABLE OF CONTENTS

Section Section Title

TP-1 General Information

TP-2 Management

TP-3 Cleaning Services

TP-5 Maintain Buildings, Structures, Mechanical, Electrical, Water Supply and

Sewage Disposal Systems

TP-6 Maintenance of Grass, Trees and Landscape Areas

TP-7 Maintenance and Repair of Equipment, Boats, Trailers, and

Attachments

TP-9 Maintenance and Repair of Earthen Dams, Dikes, Riprap, Ramps, Beaches, Berms and Bulkhead Walls

TP-10 Maintenance and Repair of Signs, Trails, Walkways, Roads, Barricades, Gates, Parking

Areas, Wheel Stops, Fencing and Posts

TP-11 Natural Resource Management

TP-12 Boundary Line Maintenance

TP-13 Aids to Navigation, Refuse Removal, and Courtesy Dock Maintenance

TP-14 Repairs and Shoreline Stabilization

TP-15 Emergency Spill Response Support

TP-16 Operation of Reception Desk & Visitor Center

TP-17 Power plant Cleaning Services

TP-18 Power plant Lighting Systems

TP-19 Power plant - Maintain Buildings, Structures, Mechanical, Electrical, Water

Supply and Sewage Systems.

TP-21 Power plant Grounds and Vegetation Maintenance

TP-22 Power plant- Maintenance and Repair of Government Vehicles and Equipment.

ATTACHMENTS Appendix 1 - Government Furnished Equipment

Appendix 2 - Project Facility Inventory

Appendix 3 - Mowing & Herbicide Area Locations

Appendix 4 - Water Sampling Locations

Appendix 5 - Road Ends and Non-developed

Fishing and Access Areas

Appendix 6 - Operation and Maintenance of Potable

Waterworks and Sewage Treatment Works

Appendix 7 - Herbiciding and Pest Control Procedures

Appendix 8 - Boundary Line Painting

Appendix 9 - Cleaning Schedule

Appendix 10 – Lake Map

Appendix 11 – Boiler Tank List and Location

Appendix 12 – Layout of Contractor Facilities

Appendix 13 -Water Sample Examples for Powerhouse

** NOTE: TPs - 4, 8, and 20 are not applicable, and have been intentionally omitted.

The Appendices 1-12 listed above are to be used in conjunction with the technical provision information to find any quantities for size and number of facilities and frequencies of tasks to be performed that are not listed specifically in the technical provision paragraphs. The appendices are found after the technical provisions**

TP-1 - GENERAL INFORMATION

Operations and Maintenance

Descriptions, Specifications and Performance Work Statement

TECHNICAL PROVISIONS (TP)

TP-1.0 Purpose: The purpose of this contract is to provide the maintenance, repair, minor construction, and operation of John H. Kerr Reservoir, as described below.

TP-1.1 Intent: It is the intent of the following technical provisions to procure for the Government complete and efficient maintenance, repair, and minor repairs on the John H. Kerr Project. The Project’s facilities include the Visitor

Assistance Center, Environmental Education Center (Tanner Center), village house, sewage treatment plant and lift stations, thirteen (13) recreation areas with water wells and lift stations, shoreline areas, approximately 50,000 surface acres of reservoir waters, Visitor Center security & fire systems, numerous operational areas and structures, forestry and wildlife lands, all Corps owned and GSA vehicles, vessels, and equipment, the dam and related structures. The

Contractor shall furnish all necessary management, personnel, materials, supplies, replacement parts, fuel, lubricants and other items as necessary to accomplish requirements as specified herein. All materials, supplies and equipment not rented or owned by the Contractor and provided by the Government through this contract will remain the property of the Government. Please refer to Appendix 1 (Government Furnished Equipment) and FAR 52.245-1 for further clarification. Work under this contract shall be performed under the general direction of the Authorized Representative of the Contracting Officer. The Contractor shall assure that all services are conducted in accordance with the contract and all applicable laws, regulations, codes, or directives. Performance shall be in accordance with all Terms, Conditions, General, Specific and Technical Provisions, Drawings, and Attachments contained herein or incorporated by reference.

Procuring Contracting Officer: The Procuring Contracting Officer (PCO) has the overall responsibility for administration of this contract. The PCO has the authority to administer, terminate, or modify the contract. The PCO is responsible for ensuring that all necessary actions are taken to achieve effective contract administration and that the Contractor complies with the provisions of the contract. Some responsibilities may be delegated to a COR.

Contracting Officer’s Representative (COR)/ Government Representative: The COR provides feedback to the

PCO in the administration of the contract requirements. The COR maintains direct communication with the

Contractor and verifies that the Contractor performs the technical requirements of the contract. The COR accepts and approves services performed under the contract and may re-direct the Contractor on any item or work requirement pending correction of a deficiency.

Quality Assurance Representative (QAR) and Specialized Inspectors (SI): The QAR/SI receives and reviews the Contractor’s submittals, plans, charts, and reports for accuracy and completeness, and recommends appropriate action to the COR. The QAR/SI performs random inspections to determine if the contract requirements are being met and if the Contractor’s Quality Control Plan is being implemented effectively. The QAR/SI advises the COR of contract status, deficiencies, recommended actions, and other information pertinent to the administration of the contract.

Contractor Employees: All Contractor personnel utilized in performance of the contract shall be legal residents of the United States. Personnel shall be able to read, write, speak, and understand the English language to the extent necessary in adequately reading and understanding regulations and instructions to complete and safely perform the contract services. The Contractor shall provide personnel to perform the contract requirements within specified time frame required by the contract and shall meet all variations, shift schedules and changes as may be required to respond to the requirements of the contract. All persons performing under the contract shall remain employees of the Contractor and not of the Government. The Government has the right to restrict employment under the contract of any Contractor employee, or prospective Contractor employee, who is identified by the COR as a potential threat to the health, safety, security, general well-being or operational mission of the project and its personnel or the general public. The COR may require the Contractor to remove from the job site any employee for misconduct or security reasons. The removal from the job site of such person shall not relieve the Contractor of the requirement to perform. Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Contractor. Further, the Government will assume no liability or responsibility for the Contractor's compliance or noncompliance with such requirements. Contractor employees working with the John H. Kerr Lake Project will be required to receive a background investigation.

The Contractor will enter information into a database system and coordinate with Wilmington District Security

Office to complete requirements. Fingerprints are required and must be taken at the Mecklenburg County

Sherriff’s Office or with the district’s fingerprint machine. Contractor employees are allowed to work after information is submitted and can continue to work unless derogatory information is found during background check that necessitates restriction or removal of the employee.

Contract Personnel Identification and Appearance: Contractor personnel shall present a neat appearance and be easily recognized as Contractor employees. The Contractor shall provide each employee with a uniform (i.e., pants and shirt) bearing the name of the corporation located on the left shirt pocket. Uniforms shall be worn by the Prime

Contractor employees at all times while performing work under this contract and all Contractor employees (both prime and sub-contractor) shall be distinct from the public and Government personnel.

Employee Conduct: Contractor personnel’s conduct shall not reflect discredit upon the U.S. Government, the

Department of the Army, or John H. Kerr Dam & Reservoir. The Contractor shall remove any employee for reasons of misconduct from the job site. The removal from the job site of such a person shall not relieve the

Contractor of the requirement to provide sufficient personnel to perform adequate and timely service. Any employee removed will not be allowed to return to work for the contractor.

Contract Personnel Status: The Contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station, a change in duty hours, or employment. Military

Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the Contractors ability to perform; however, their absence at any time shall not constitute an excuse for nonperformance under this contract.

Employee Capability: All Contractor employees performing work under the contract shall be physically able to do their assigned work. The Contractor shall not allow any employee(s) under the influence of alcohol or is incapacitated by restricted substances to perform any work.

Cooperation with Other Contractors and Government Personnel: The Contractor shall cooperate with other Contractors and Government personnel performing work on Government property. The Contractor shall be willing to adjust scheduling and performance to accommodate additional support if required by modification. The Contractor shall avoid interfering with the performance of work by other Contractor or

Government employees while not compromising health, safety, or security. Any disagreement or cause of delay shall be brought to the attention of the COR.

Non-Personal Services: The Government shall neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

TP-1.2 Site of Work: John H. Kerr Project is located on the Roanoke River and runs thirty-nine (39) miles upstream from the dam site at Buggs Island. The Project consist of 48,900 surface acres of water and approximately

50,000 acres of adjoining land located within Mecklenburg, Halifax, and Charlotte Counties in Virginia and Vance, Granville, and Warren Counties in North Carolina. The Project is approximately ninety-three (93) miles south of

Richmond, VA and seventy (70) miles north of Raleigh, NC.

TP-1.3 Maps, Drawings and Lists: All maps, drawings, and lists made reference to in the following TP’s, including mowing and cleaning areas and general project layout may be reviewed at the John H. Kerr Project

Visitor Assistance Center located at 1930 Mays Chapel Road, Mecklenburg County, Virginia during the hours of

8:00 am – 4:30 pm Monday through Friday, excluding Federal Holidays. The Contractor will be allowed to make copies of Government provided maps and drawings using Government equipment during duty hours only. All other reproduction needs of the Contractor will be at their own expense.

TP-1.4 Applicable Documents and References: The following individual standards, codes, manuals, and other documents are incorporated by reference herein and shall apply to performance of the work contracted for:

a. Underwriter’s Laboratories, Inc.

National Electrical Code

National Warm Air and Air Conditioning Assn.

National Association of Fan Manufacturers

National Fire Protection Association

American Society of Heating, Air Conditioning, and Refrigeration Institution

Sheet Metal Manufacturers

Air Moving and Conditioning Association

American Society of Heating, Refrigeration and Air Conditioning Engineers

American Welding Society

American National Standards Institute

American Concrete Institute Portland Cement Associates Asphalt Institute

American Institute of Steel Construction

National Assn. of Architectural Metal Manufacturers National Plumbing Standards Code Illustrated

Architectural Aluminum Manufacturers Assn.

The Aluminum Association

American Society for Testing and Materials

Flat Glass Marketing Association

American Association of Nurserymen, Inc. Architectural Graphic Standards

Consumer Product Safety Commission's

Public Playground Safety Guideline, Vols. I & II Southern Building Code

North Carolina & Virginia Building Code

Accessibility Guidelines for Buildings and Facilities

b. Equipment Manufacturer's Repair and Operating Manuals

TP-1.5 Other Contracts: The Government may award contracts for additional or similar work. The Contractor shall cooperate with other Contractors and Government employees. The Contractor shall not commit or permit any act of interference in the performance of other Contractors or Government forces.

TP-1.6 The Contractor's Facilities: See Appendix 12 for Maintenance Area layout for Contractors # 8 Corps

Boathouse not included as GFP. The Government will furnish the contractor the following buildings:

Building Number Size Comments

RM-M02 Approx. 40’x 100’ Garage (Quonset metal) – Vehicle repairs/tool storage -electricity, water toilet facilities

RM-S01 Approx. 24’x 121’ Storage Shed (wood)- 10 bays, open one side, storage

RM-S03 Approx. 25’x 35’ Tractor Shed (metal)- Open on four sides

RM-S05 Approx. 40’x 80’ Warehouse (Quonset metal) – water, electricity, & toilet facilities, storage, office

RM-M03

Approx. 30’x 51’ Carpenter Shop (cinderblock) – water, electricity, shop tools, storage

RM-S06

Approx. 15’x 20’ Paint Shed (cinderblock) – electricity, storage

*RM-M04

Approx. 32’ x 36’ Marine Shop (cinderblock) – electricity, water, tools, storage.

RM-A04 Approx. 24’ x 76’ Office & Canteen – water, electricity, toilets, showers, kitchen appliances

*RM-S12 Approx. 30’ x 40’ Buoy Shed – storage

RM-S04 Approx. 25’ x 50’ Storage/Electric Building

The Government provides utilities for the buildings listed. A chain link security fence with lockable gate encloses all structures (except those denoted *). The contractor may modify these facilities to meet work requirements, following prior approval by the COR. It is the Contractors responsibility to secure all buildings and gates provided to the contractor. The Contractor shall confine all operations (including storage of materials) on Government premises to areas authorized or approved by the COR. The Contractor shall hold and save the Government, its officers and agents, free and harmless from liability of any nature occasioned by the

Contractor's performance.

Temporary buildings (e.g., storage sheds, shops, offices) and utilities may be erected by the Contractor only with the approval of the COR and shall be built with labor and materials furnished by the Contractor without expense to the Government. The temporary buildings and utilities shall remain the property of the Contractor and shall be removed by the Contractor at its expense upon completion of the work. With the written consent of the Contracting

Officer, the buildings and utilities may be abandoned and need not be removed.

When materials are transported for work purposes, vehicles shall not be loaded beyond the loading capacity recommended by the manufacturer of the vehicle or prescribed by any Federal, State, or local laws or regulations.

When it is necessary to cross curbs or sidewalks, the Contractor shall protect them from damage. The Contractor shall repair or pay for the repair of any damaged curbs, sidewalks, or roads.

TP-1.6.1 Facility Condition: The Government will provide the facilities in their current condition for use by the

Contractor. The Government and Contractor will conduct an inspection of the facilities to be occupied by the contractor before the start and after the completion of the contract to document the condition of the facility. The

Contractor shall be responsible for maintenance and repairs of the occupied facilities placed at his disposal other than abatement of lead, asbestos, or similar hazardous materials. The Contractor shall assume full responsibility for the safekeeping of facilities placed at his disposal and shall take adequate precautions to prevent or minimize fire hazards, odors, and vermin. At the completion or termination of the contract, and subsequent to a joint inspection by the Contractor and Government, these facilities shall be returned to the Government in the same condition as received with allowances made for reasonable wear and tear. The Contractor shall be held liable for any incurred repair costs caused through negligence on the part of the Contractor, subcontractor, or employee, to include any administrative and inspection costs necessary to repair the facilities. Any discovery of lead, asbestos, or similar hazardous materials within the facilities shall be reported to the COR and will be handled by the

Government separate from this contract.

TP-1.6.2 Custodial Services: The Government does not provide custodial services for areas utilized by the

Contractor; however, the Contractor is required to keep the facilities clean, neat, and organized. Cleaning of office, shop and restrooms shall be done weekly, as a minimum.

TP-1.6.3 Housekeeping: All work areas operated by the Contractor, specifically the Government Furnished

Facilities identified in TP-1.6, shall be inspected daily for adequate housekeeping and findings recorded on QC inspection reports. All work areas and means of access shall be maintained in a safe and orderly condition. All old materials (timbers, grills, picnic tables, boards, metal, etc.) that have no further use will be recycled with a check to the government or properly disposed of at the landfill at the contractor’s expense. Landfill receipts will be required to be provide to COR. The COR will meet with the Project Manager of the contract upon request to determine which items can be disposed of.

TP-1.7 Contractor’s Equipment: The Government shall furnish the Contractor with boats, some power and hand tools, some supplies, and equipment that can be used by the Contractor, as listed in Appendix 1. All Government furnished equipment, tools and supplies that the Contractor uses to perform any work specified in this contract shall be hand receipted to, used, and maintained by the Contractor during performance of work specified in this contract. It shall be the Contractors responsibility to lock/secure all Government Furnished Equipment when not in use. If a government-furnished equipment item is not available for Contractor use during the contract performance period, the procedures in TP 1.9 will be followed. The Government will not furnish vehicles or equipment outside of those listed within Appendix 1.

The Contractor is responsible for all equipment and tools needed to perform the technical provisions of this contract outside of the items listed in Appendix 1. All Contractor furnished equipment and vehicles must be marked with the

Contractor’s name or marked so as to distinguish it from Government-owned equipment. If the GFE or GFP breaks, the government does not have to fix/repair and contractor is still responsible for completing work.

TP-1.7.1 Fuel: The Contractor will be responsible for providing fuel for all Contractor furnished equipment in performance of this contract. The Contractor will pay fuel cost for all Government furnished equipment used by the Contractor in the performance of this contract. Three vehicles the Government furnishes fuel in are the 2 dump trucks and 1 garbage truck. These vehicles have government fuel cards. The government furnishes fuel for the boats. These have government fuel cards.

TP-1.7.2 Vehicle Washing: All Contractor owned vehicles/equipment and Government owned vehicles/equipment used to perform contract services shall be washed onsite at the Maintenance Compound and kept in a presentable manner.

TP-1.8 Damaged Government Furnished Equipment: In the event the Contractor damages any Government

Furnished Equipment due to negligence, it will be the sole responsibility of the Contractor to replace any damaged, broken or lost items at the Contractor’s own expense. The replacement will be of equal or greater quality than initially provided and the replacement(s) remain the property of the Government. GFE’s shall be used only for intended purposes: for example, dump trucks shall be used for hauling brush, rock, pulling trailer, hauling equipment, etc.

TP-1.9 Government Employee Use of Equipment: Government employees may schedule the use of any idle hand-receipted Government furnished equipment if the use does not interfere with the Contractor accomplishing all

TPs found in this document. The use of Government furnished equipment by Government employees or volunteers are limited to 150 hours per year per piece of equipment. In the event an emergency occurs requiring the use of

Government equipment by the Government, the Contractor is expected to relinquish control of the equipment until such time the Government does not need the equipment. If the Government requires the use of Government furnished equipment for longer than 150 hours, a suitable replacement will be provided to the contractor or an allowable as a Level 2 Services. The Government is responsible for repair of equipment damaged by Government or volunteer personnel.

TP-1.10 Safeguarding Government Property: The Contractor shall cooperate with Government personnel in safeguarding Government property. The Contractor shall ensure that all contract personnel are aware of the responsibility to be good stewards of Government property entrusted to them. The Contractor may be held liable for damaged, stolen or lost Government property due to negligence. When it is determined that the Government is due compensation, the Contracting Officer will issue a written request to the Contractor. A formal report detailing repair cost shall be made within three (3) business days to the COR. The Contractor shall keep an inventory of all government equipment, tools, etc. and provide it to the COR at the end of each contract year.

Any equipment that breaks and is no longer usable shall be reported to the COR for disposal. If not due to negligence, the item may be replaced at Government discretion and expense. The Contractor shall be responsible for reporting to the COR, QAR, or any ranger on duty, all acts of vandalism, larceny, pilferage, or other damage within twenty-four (24) hours after discovery by the Contractor.

TP-1.11 Key Control: The Government will issue the Project Manager of the Contract keys to be provided to their personnel to all locked areas that will be operated and maintained by the Contractor. Keys will be inventoried annually by the Government. The Contractor shall establish and implement methods of ensuring all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons or for unauthorized purposes. No key issued to the Contractor shall be duplicated. The Contractor shall immediately report any occurrences of lost or duplicated keys to the COR. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees or personnel authorized by the COR. Contract Employees cannot use keys to gain access to government areas while off duty. If keys are lost by the Contractor, it is solely the responsibility of the Contractor to replace all keys and all cores that are affected by the loss at the contractor’s expense. Example if a KD30 key is lost, the contractor will have to replace all KD 30 cores on the project and provide new keys to all employees that are assigned that key at the contractor’s expense.

TP-1.12 Communication: Within thirty (30) days of contract award, the Contractor shall procure a telephone line and sufficient cell phones to provide adequate telephone communications. The Contractor will furnish a cellular phone to enable communication between the Government and the Contractor’s superintendent. The contractor shall procure an internet source for business use. The Government provides an internet source for the Government

Furnished computer to enter FEM work orders. The Government internet connection can only be used for the government computer. The Government will furnish two (2) portable (hand-held) radios to enable communication between the Government and the Contractor's superintendent and communication. Any repairs or replacement of these devices will be the responsibility of the Government.

TP-1.13 Interruptions: All work that requires an interruption of the use of the project, recreation facilities, buildings, or by the visiting public shall be fully coordinated and approved in advance, by the COR. Interruptions shall be kept to an absolute minimum, and all repairs, replacements of equipment or components shall be performed in an expeditious manner.

TP-1.14 Closure of Recreation Areas: Occasionally, recreation areas will be closed in their entirety, or partially, for safety concerns or other reasons. Closures for periods less than sixty (60) days will be communicated by the

COR to the Contractor. Temporary closures of facilities or areas greater than sixty (60) days or permanent closures of facilities or areas will be handled by a separate contract action. The COR will notify the Contractor immediately upon knowledge of a closure to allow for proper coordination by the Contractor in determining the need for employees and duties of employees usually working at these locations.

TP-1.15 New or Consolidated Facilities: The John H. Kerr Project is continually undergoing renovation and consolidation of recreation areas, which could cause the temporary or permanent closing of some public use areas or the increase, decrease, or alteration of facilities. The Contractor's work schedule shall be flexible in order to meet these changing requirements. Any additions of recreation facilities or parks, not already included in these technical provisions, will be handled under TP-2.20 Major Repairs or 2.30.2 Level 2 Services.

TP-1.16 Transporting Equipment & Materials: The Contractor will be required to transport Government

Furnished Equipment for the use of Government employees and volunteers. The Contractor will be required to transport Government Furnished Property for Government and Volunteer use up to one hundred (100) labor hours for transportation and four hundred (400) miles of transportation per year. The COR will notify the

Contractor when transport is required.

TP-1.17 Pre-Work Conference: The contractor shall attend a pre-work conference at which the COR will establish the line of authority and Government procedures for contractual, administrative, and work matters. The schedule of required submittals and reports will also be discussed. The contractor shall submit, in completed form, the following items:

(1) Certificates of Insurance (in amounts specified)

(2) Letter of Authority for the Superintendent

(3) Letter(s) Appointing Quality Control Personnel

TP-1.18 Key Personnel & Plans: The contractor shall furnish a list of key personnel and separate plans of operation, along with the proposal, for the following:

a. Quality Control Plan

b. Accident Prevention/Hazardous Analysis Plan

c. Sub-Contracting Plan

d. Cost/Schedule Plan with Work Breakdown Structure

e. Management Plan - Personnel Staffing, Operational Aspects (planning and organizing utilization of equipment and facilities), etc.

f. *Pest Control Plan

g. Security Plan for key control.

h. Oil Spill Plan

i. Hazardous Material Handling/Storage/Disposal Plan

j. Lockout/Tagout Plan

k. Confined Space Entry Plan

l. Safety Plan

a. Include but not limited to:

• Personnel required safety equipment.

• Topics for daily safety meetings

• Required safety training sessions.

m. Bloodborne Pathogen Plan

n. *Schedule Plan with Work Breakdown Structure

The above shall be in final draft format as part of the Management Proposal. The Government reserves the right through a coordinated effort with the successful bidder to assist in final revisions before approval of the plan(s) after contract award.

*The Schedule Plan (n) and Pest Control Plan (f) shall be updated and resubmitted annually within (30) thirty days after the exercise of an option.

TP-1.19 Emergency Medical Services: Medical services for Contractor personnel are the responsibility of the

Contractor.

TP-1.20 Peak/Off-Peak Months: Peak months shall be the (7) seven months from April 1st through October 31st each year and off-peak months shall be the (5) five months from November 1st through March 31st each year. A peak month is a month of services in which it is expected that there will be a seasonal increase in services needed to meet the operations and maintenance requirements due to increased visitor usage of the John H. Kerr Lake area

(See appendix 10 for lake map) and its associated campgrounds (see website for maps) https://www.saw.usace.army.mil/Locations/District-Lakes-and-Dams/John-H-Kerr/ and recreational areas.

An off-peak month is a month of services in which it is expected there will be a reduction in services due to the seasonal closure of John H. Kerr Lake campgrounds and recreational areas. The Contractor shall focus on the off-season maintenance needs outlined in the technical provisions to maintain the John H. Kerr Lake area in condition for the beginning of the next recreational high-use season. The Contractor shall determine the appropriate staffing needs to meet the technical provision requirements during the peak and off-peak months.

TP-1.21 Transition: The Contractor shall ensure the continuity of service while implementing its transition plan for all affected activities to preclude any adverse impact on the mission. The Contractor shall implement the actions necessary for a smooth transition of operations. During this period, which shall not exceed fourteen (14) calendar days, the Contractor shall make all preparations and conduct as many on site investigations as deemed necessary to commence full performance of work under the contract. The Contractor shall provide a sufficient number of personnel to ensure effective transfer of all work in progress so as not to impact mission accomplishment. A

Government and Contractor inspection and documentation of the condition of all Government furnished equipment, vehicles, tools, and facilities shall be completed during this time so an accurate account of all items can be documented. Any item or system requiring replacement or repair will be handled through a separate contract action.

The government will ensure that GFE maintenance will be current and in good working condition for the transition upon completion of current contract. The Contractor will ensure that GFE maintenance will be current and in good working condition upon completion of contract.

TP-1.22 Average Yearly Visitation: The following is John H. Kerr Dam & Reservoir’s average yearly visitation per park with opening/closure dates. Visitation numbers are averages only and vary from year to year. Some recreational areas, trailheads, day use areas, and wildlife management areas are not listed below because visitation information cannot be obtained. Total project visitation is approximately 2 million visitors per year. This information is provided only to assist the Contractor in this solicitation.

https://www.saw.usace.army.mil/Locations/District-Lakes-and-Dams/John-H-Kerr/

Park Name Yearly Visitation Open Date/Close Date

Visitor Center/Tanner Center 18,973 Open Year Round

North Bend Park 175,587 Open Year Round

Tailrace Park 97,441 Open Year Round

Buffalo Park 25,371 May 1-September 30

Ivy Hill Park 33,754 Open Year Round

Bluestone 25,319 Open Year Round

Rudds Creek Park 69,895 Open Year Round

Staunton View Park 13,140 Open Year Round

Buffalo Springs 19,110 Open Year Round

Palmer Point 30,665 Open Year Round

Island Creek Park 38,689 Open Year Round

Longwood Boat Ramp 58,120 Open Year Round

Longwood Park 45,101 April 1-October 31

Eagle Point 5003 Open Year Round

Eastland Creek 17,313 Open Year Round

Grassy Creek 28,190 Open Year Round

Liberty Hill Trail/Fishing Access 18,420 Open Year Round

TP-2 – MANAGEMENT

Descriptions, Specifications and Scope of Work

TECHNICAL PROVISIONS

TP-2.0 Scope of Work: The Contractor shall provide management services for tasks relating to the operation, maintenance, repair and work requirements set forth in this contract. Management service requirements in this contract regarding maintenance, repair, and operation, may fluctuate due to vandalism, weather, season, and recreational activity.

TP-2.1 Reference and Compliance Documents:

a. ER 1130-2-550 - "Recreation Operations and Maintenance Policies," dated 15 Nov 1996 and companion EP.

b. EM 385-1-1 - "Safety and Health Requirements Manual,"

c. ER 700-1-1 - USACE "Supply Policies and Procedures"

d. EP 1165-2-316 - "Rules and Regulations Governing Public Use of Corps of Engineers Water Resource

Development Project."

e. Sign Standards Manual – EP 310-1-6a

f. CFR Title 36 - Code of Federal Regulations

g. ER 1130-2-540 - “Environmental Stewardship Operations and Maintenance Policies” and companion

EP

TP-2.2 Performance Evaluation Meetings: The Contractor, Superintendent, or both, shall meet with the COR (or a designated representative) weekly or as determined necessary by the COR. However, a meeting shall be held not later than one (1) normal workday after a Contract Discrepancy Report (CDR) is issued. Mutual effort will be made to resolve problems identified.

TP-2.3 Contractor (CQC): Contractor Quality Control (CQC) is the means by which the Contractor ensures that all work complies with the contract requirements. Within thirty (30) days after award of this contract, the

Contractor shall develop, implement and maintain an effective CQC plan and program. The plan shall identify personnel and procedures to maintain acceptable productivity and quality levels. The COR shall approve changes to the CQC plan before implementation. The person responsible for CQC operations should be present on the job within thirty (30) days after award.

TP-2.3.1 CQC System: The CQC system shall be staffed with personnel as necessary to perform quality control.

The Contractor's project superintendent may serve as the quality control chief. However, one (1) Contract employee must have primary duties as the full time Quality Control Inspector.

TP-2.3.2 Government Inspectors: Government inspectors will perform quality assurance inspections to assure that CQC is complete. The presence of a Government inspector shall not relieve the Contractor of responsibility for the proper execution of work in accordance with the technical provisions.

TP-2.3.3 Compliance Inspections: Compliance inspections shall be recorded on a form approved by the COR.

Documentation to monitor quality control, to include records of deficiencies observed and corrective action(s) taken shall be furnished to the Government. When an observation indicates defective performance, the COR or

QAR shall require the Project Manager or representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation; only acknowledgement that he or she has been made aware of the defective performance. The QC reports shall be provided to the COR weekly.

TP-2.3.4 Corrective Action: At any time, it is determined by the COR that the quality control system, personnel, instructions, controls, tests, or records are not providing results which conform to contract requirements; action shall be taken by the Contractor to correct the deficiency. Any such changes shall be at no additional cost to the

Government.

TP-2.3.5 CQC Inspections: According to the Inspection of Services clause, FAR 52.246-4, the Government will evaluate the Contractor’s performance under this contract. The CQC shall inspect work to ensure conformance to the technical provisions and regulations.

TP-2.4 Quality Assurance Surveillance: Government inspectors will perform quality assurance inspections to verify that the Contractor is performing in accordance with the contract requirements. QA reports shall be documented and provided to the Contractor. It is the Government’s responsibility to be fair and consistent in evaluating the Contractor’s performance. Government inspections will be accomplished by the Contracting

Officer’s Representative, Quality Assurance Representative, Specialized Inspectors, and Park Rangers to a varying degree.

TP-2.4.1 Unacceptable Performance: Unacceptable performance with regards to the specifications outlined in the technical provision of this contract, and any other performance deviations from this contract, will be documented by the COR and provided to the Contractor in writing. The Contractor shall have an opportunity to re-perform the services within a specified timeframe. If the Contractor does not re- perform or time-constrained tasks are not performed, the negative performance will be documented. The value of any work not performed may be withheld from the contract payment. However, the Contractor shall not be liable for non-performance beyond the control of the Contractor such as, but not limited to fires, floods, severe weather conditions, vandalism, or acts of nature. If the Contractor does not concur with the Government that performance is either deficient or unacceptable, the Contractor may submit a written appeal to the Contracting Officer.

TP-2.5 Supervision: The Contractor shall provide a superintendent to manage daily operations of this contract and its technical provisions. The Superintendent shall have at least two (2) years of experience in the management of similar or closely related Operation and Maintenance contracts. The superintendent shall possess authority to act on behalf of the Contractor. The Superintendent shall be available 24/7 or have staff available 24/7. Such authorization shall be submitted in writing to the COR.

TP-2.6 Minimum Personnel Qualifications: Service mechanics, technicians, and consultants shall have the education or experience necessary to enable them to comprehensively understand the systems and components to be operated, maintained, and repaired under these specifications. Only trained and qualified employees shall be used in performance of this contract. All Contract employees shall be subject to Government regulations during time spent on Government property. A file containing the qualifications (education and experience) and/or certification and/or licenses of each employee and sub-contractor shall be maintained by the Contractor. These files shall be made available to the COR upon request and will be used as part of the basis for determining the qualifications of personnel.

TP-2.7 Removal of Contractor's Employees: The COR may request the immediate removal of any Contractor employee who is incompetent, or endangers persons, or property, is disrespectful to the public or government employee, or abuses government property, or whose physical or mental condition is such that it would impair the employee's ability to perform their work. Notification for removal will be in writing. Notification may be made by telephone, and later confirmed in writing if time and circumstances warrant. The Contractor shall take immediate action to replace any dismissed employee. Personnel changes, regardless of cause, shall not reduce the Contractor's obligation to perform work in accordance with contract technical provisions. Any person indicted on a felony charge shall not be allowed to work at the project until a court decision has been made as to the employee’s innocence. Contractor must vet all employees they hire from the previous contract to ensure they do not have a felony. New employees will have to follow the E-Verify program thru the Security Office in Wilmington. If the contractor finds that an employee has received a felony by a court decision during this contract, they will immediately remove the employee.

TP-2.8 Minimum Manpower Requirements: The Contractor shall provide an adequate staff of qualified personnel for the operation and maintenance of Government-owned facilities and equipment in accordance with contract technical provisions.

TP-2.9 Hours of Operation: Normal work schedules shall be between the hours of 8:00 a.m. and 4:30 p.m., Monday through Friday, excluding federal holidays, during off-peak season unless requested and approved by the

COR. Normal work schedules for peak season shall be daily including holidays between the hours of 8:00 a.m. and

4:30 p.m., unless requested and approved by the COR. Enough employees shall need to be on staff to accomplish the workload throughout peak and off-peak seasons. Contractor personnel will be available for emergency contact twenty-four (24) hours per day, seven (7) days a week. Superintendent/supervisors are expected to be on call twenty-four (24) hours per day, seven (7) days a week.

TP-2.10 Schedules: The Contractor shall submit an annual plan (as listed in TP-1.18) for Level 1 Services covered by the technical provisions of the contract. In addition, the Contractor shall prepare daily schedules detailing planned activities to avoid any scheduling conflicts with the public visitors or Government personnel.

Daily schedules for cleaning and maintenance shall be submitted to the COR before commencement of activity. The daily schedule will notate completed items from the previous day.

TP-2.11 Weekly Work Reports: The Contractor shall provide the COR weekly written reports for all services provided in this contract. Weekly reports will include: the date, what services were performed each day by TP, location of the work performed, and if the service performed was completed. Weekly reports will be documented on a spreadsheet or word document and emailed to the COR for electronic filing.

TP-2.12 Emergency Repairs and Services: The Contractor shall furnish, and keep current, an On-Call Roster (a list of personnel to contact) in the event emergency repairs or services become necessary. The Contractor is not required to have staff present twenty-four (24) hours, seven (7) days a week. The Contractor shall ensure contact can be made with these people either by telephone, or radio, within one (1) hour of notifications. Response shall take place within two (2) hours after notification and work shall continue until an emergency no longer exists. All unscheduled/emergency services shall be handled as Level 2 Services per TP-2.30.2.

TP-2.13 Interruptions: Advance approval shall be obtained from the COR (via telephone, Corps radio, email, or letter/memorandum) before beginning work that would interrupt the use of project facilities or systems or disrupt building occupants or the visiting public. The COR shall provide approval/disapproval pertaining to each request within one (1) hour of receipt.

TP-2.14 Inclement Weather and Holiday Work: The Contractor shall maintain the schedule of services despite inclement weather, except when severe conditions make it impractical or hazardous to perform the work. During the peak recreation season, TP-3 Cleaning Services shall be required on Federal holidays. A maintenance employee will also work the holiday and weekend (s) to perform wastewater and water treatment inspections and any maintenance items that arise. At least one (1) supervisor and/or Superintendent will be required to work all holiday weekends and the holiday during peak season. If the holiday falls during the week (Tuesday-Thursday), a maintenance employee plus a supervisor and/or Superintendent must work the weekend before and after the holiday. If the holiday is on a Monday or Friday, a maintenance employee plus a supervisor and/or Superintendent will work the weekend that adjoins the holiday. The definition of work is on site at the project during normal business hours. No other TP services will be required on Federal holidays during peak months under Level 1 services. No services are required on Federal holidays during off-peak months.

Federal holidays are listed here:

https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/

TP-2.15 Determination of Work to be Performed: Managing and determining the work required for maintaining and repairing project facilities, buildings, structures, and systems in safe and efficient operating condition is the responsibility of the Contractor. The Contractor is also responsible for correcting any deficiencies found during quality control and assurance. The COR may request the Contractor to perform repairs or maintenance under Level

2 Services in TP-2.30.2 to meet additional Government requirements within the scope of the technical provisions.

The Contractor shall respond promptly to these requests.

TP-2.16 Conditions Hindering Performance: Report any circumstances to the COR which would affect the

Contractor's performance of work required under the contract.

https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays

TP-2.17 FEM Work Order System: FEM (Facility & Equipment Maintenance System) work order system and forms will be used for this contract for asset management and tracking. FEM is the USACE version of the commercial, off the shelf maintenance software “Maximo." The Government will provide a computer and network connection in the contractor’s office for Contractor to use for the government computer only. A Common Access

Card will be required to use this computer and system. The Contractor is responsible for completing required forms and traveling to a military base to obtain the CAC card. A work order should be created for all repairs before the work is completed however, the Contractor can enter the Repair Work Order during or after the work is completed so that the work is not delayed. If a Work Order is not completed before the work is done, the Contractor will have

48 hours from the time work is approved by the COR to enter the work order in FEM. The Contractor will create repair work orders by inputting data to include labor hours, materials cost, other costs, failure reporting and a detailed summary of the work completed into FEM and change work order status when work is complete.

Approximately 197 Preventative Maintenance (PM) work orders (already in system) are required each during certain months, in addition to repair work orders, each month. Preventative Maintenance work orders include inspections, cleaning, grounds maintenance, vehicle washing, WWTP operations, herbicide, dock/ramp inspections, swim beach inspections, water samples, HVAC, generator inspection, fire extinguishers inspections, playground inspection, park openings, park closings, etc. These PM work orders once completed will have all actuals and costs entered and status changed to complete by contractor and reviewed/closed by COR within 7 business days. The Government is responsible for approving all FEM work orders. The COR will close the work order once the work has been completed and inspected. The Contractor will be provided training and access to the FEM system after contract award. The Government will be responsible for maintenance of FEM functionality. These standards are required by the SAD Asset Management Branch MMIP Guidance, if any future guidance is ever sent out for required FEM entry, the contractor is responsible for learning and staying in compliance with MMIP guidance. All FEM work orders (PM and Repair) are to be printed out, filled out by the inspector and/or repairer and kept on file for 2 years and available upon COR request. FEM work order maintenance requirements are a part of Level 1 Services.

TP-2.18 Planning, Design, Service Manuals, and Cost Estimates: The contractor shall provide the COR with site plans, as-built drawings, construction plans, warranty documentation, and service/maintenance manuals for any of the following: Repairs which result in changing the original design of any structure, facility, or utility system. This may include the replacement or installation of new equipment that is an alteration or new design and minor repairs, major repairs, or new installation resulting from a contract modification. The contractor may be requested to provide proposals for Level 2 Services or major repairs under TP-2.30.2 or TP-2.20. Formal proposals may be requested by the Contracting Officer for modifications to the contract. Minor repairs to any item where materials cost up to $500 or less (does not include labor) is a Level 1 service. Any repairs over $500 will be handled under Level 2 services. Repairs do not include materials for Level 1 services. (Example: building scheduled to be painted needs over $500 in boards replaced. Level 2 services will pay for boards but not the paint.)

TP-2.19 Invoicing and Recreation Area Expenditure Records: Invoices shall be itemized by service category

(Level I, Level 2, and Major Repairs) for work performed. Invoices shall be submitted monthly to the COR. Level 2 and Major Repairs cost will vary throughout the year after receiving PCO or COR approval.

TP-2.20 Major Repairs: Major repairs, to include renovations, new structures, or substantial system…

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