Amendment 0001 W912PF24Q0043 Vicenza Housing Support Services 20231204.pdf

SEE SCHEDULE

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of Amendment 0001 is to:

1. Respond to questions submitted by Industry.

2. As a result of the questions submitted, implement updates into 'Addendum to 52.212-1', Instructions, Conditions and Notices to Bidders.

3. As a result of the questions submitted, implement updates into 'Addendum to 52.212-2', Evaluation Factors for Aw ard

4. As a result of the questions submitted, implement updates into the Performance Work Statment.

5. Update the quote due date to 11 December 2023. The time quotes are due remains the same - 4:00PM CET.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 59

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 04-Dec-2023

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W912PF24Q0043

X 9B. DATED (SEE ITEM 11)

20-Oct-2023

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

04-Dec-2023

CODE

414TH CSB RCO ITALY

414TH CSB - RCO ITALY

VIA DELLA PACE #197

VICENZA 36100

W912PF 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W912PF24Q0043

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION A - SOLICITATION/CONTRACT FORM

The required response date/time has changed from 21-Nov-2023 04:00 PM to 11-Dec-2023 04:00 PM.

The following have been added by full text:

QUESTIONS AND ANSWERS

1. Incumbent.

Question #1: Is there an incumbent for this position?

Response: Yes.

Question #2: If so, can the Government share the contract number?

Response: The Contract Number is W912PFD0010

2. Right of Refusal.

Question: If there is an incumbent, is there an incumbent contractor employee whom the awardee should consider for “right of first refusal” (i.e. Nondisplacement of Qualified Workers Under Service Contracts)?

Response: No, the above U.S.regualatoin referenced, ‘Nonndisplacement of Qualified Workers’ is not applicable. However, in accordacne with solicitation clause 252.222-7001, there are numerous Italian employment laws the contractor shall adhere to. The contractor shall comply with all applicable local laws, regulations, a labor union agreements. The conditions of employment and work for local civilian labor, in particular wages, supplementary payments, and conditions for the protection of workers, shall be consistent with the laws of Italy.

3. SOFA and Logistical Support Status.

Question #1: Does the position provide Status of Forces Agreement (SOFA) status?

Response: This requirement is not designated for SOFA and the positions will not be accredited as Technical Representatives or Civilian Personnel.

Question #2: Does the position provide logistical support and if so, what is included?

Response: There is limited logistical support provided, base access guaranteed to employees that have been cleared in accordance with the applicable regulation cited in the PWS and office space within the Housing building is provided.

Host Nation Taxes.

Question: If SOFA status is not provided, will the candidate be subject to and responsible for complying with host nation taxes?

Response: Yes, the candidate and contractor will be responsible for complying with applicable host nation taxes and employment laws.

4. Full Time Equivalent. PWS 1.6.4.3 states, “…The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS.” Paragraph 5.8 further states, “All appointments will be scheduled by customers through the USAG Housing office. The USAG Housing office will provide the contractor a complete appointment schedule for the following workday, each afternoon by 1700 hours.

The Housing office may request same day appointments, if the daily appointment schedule permits. It is difficult to ascertain if the workforce should be present during all times the office is open or only when services are in demand. If schedules are only finalized by 1700 the day prior, this does not provide the contractor with enough time to schedule paid time off, sick leave or personal appointments.

Question #1: Are weekly/monthly schedules for contractor availability considered when the Housing Office schedules appointments?

Response: Contractor is to provide full capability to comply with the performance-based requirements during the office opening hours

Question #2: If the contractor schedules vacation or has a requirement making them unavailable for an extended period, how many workdays can pass without having a backfill?

Response: None, Contractor is to provide full capability to comply with the performance-based requirements during the office opening hours.

5. Pricing: Solicitation instructions, VOLUME IV, Factor III – Price. Quotes received in other than EURO shall be rejected. Current exchange rate is 1€=$0.9381.

Question: Given the recent rapid changes in the Euro/Dollar exchange rate, when and how often will the government adjust the conversion rate? It is unlikely that over a 5-year period the conversion rate would not change.

Response: The exchange rate changes at the beginning of every fiscal year. Amendment 0001 has been updated to reflect the current exchange rate.

Question: The solicitation lists one CLIN for each job category (Housing Support Services; Gov’t leased quarters taxi services; private leased taxi services, & Private rental liaison support) to cover a 5-year period, but the Pricing Book separates out each contract year and divides it into multiple specifics tasks and requests a unit price for each task. How does this year-by-year pricing correlate to the CLINs listed? Or do contractors not need to fill out these CLINs with the response?

Response: The quoter is required to price the specific task listed in the Attachment 2 - Pricing which will be incorporated into the base contract and used to issue orders.

6. Management Plan.

Question: Does the Government want a management structure physically located in Europe?

Response: While the contract management structure is not explicitly required to be in Europe, the contract manager is required to be available to the contracting officer and contracting officer representative during all hours of operation identified in the PWS.

7. Special Qualifications: The PWS (5.10) states personnel must have level 4 fluency in English.

Question: Is there a specific fluency that is required in Italian?

Response: - Yes, level 4 in accordance with PWS Technical Exhibit H – Language Fluency Clarification. PWS paragraph 5.10 and Technical Exhibit H has been updated to reflect these changes.

8. Operating Hours. PWS 1.6.4. Some landlords are unavailable during the regular work week due to their employment schedule. In some cases, appointments are necessary on holidays or on a Saturday to allow coordination with the customer and the landlord for a visit.

Question: Can the Government establish a separate CLIN for work on U.S. Holidays/Weekends or specifically state in the PWS that no appointments will be made on these days?

Response: No. See updated PWS paragraph 1.6.3. Contractor is required to work on US Holidays that occur during the Housing Office operating hours identified in the PWS, but not on weekends or Italian Holidays.

9. Government provided housing portal.

Question #1: Is the Housing Office responsible for maintaining and updating a housing portal?

Response: -Yes, the Contractor will support with inserting required input into the database IAW PWS paragraph 5.6, 5.7, etc.

Question #2: Funding for marketing and advertising purposes to reach landlords in the Italian economy and persuade them to list their accommodations in the Government provided housing web portal is essential. If the Housing Office is responsible for a housing portal, can the Government add a separate Advertising CLIN with a not-to-exceed (NTE) amount?

Response: Marketing and advertising are not required tasks for the contractor.

10. Furnishings and Utilities.

Question: Is the Housing Office responsible for arranging for furnishings and utility services set up for the accommodation?

Response: Yes, the housing office is, however, contractors are not authorized to discuss housing entitlements. If customers inquire on these topics, the Contractor shall explain that only the US Government and local national employees who are trained and authorized to discuss overseas housing entitlements are permitted to discuss these topics with them.

11. PWS Section 5: Specific Tasks PWS 5.2, 5.3, 5.4, and 5.5 correspond to CLIN 002 and CLIN 003, Gov’t Leased Quarters

Taxi Services & Private Leased Taxi Services PWS 5.6 corresponds to CLIN 0004, Private Rental Liaison Support;

Question: What duties are associated with CLIN 001, Vicenza Housing Support Services?

Response: CLIN 0001 is not associated to specific duties, it represents the overall scope of the Vicenza Housing Support Services requirement to include the maximum ceiling amount.

12. PWS 1.6.3, Recognized Holidays: The USAG Italy Housing office observes all recognized Italian and U.S. holidays and Local National Rest Days, as published by USAG-I at Caserma Ederle. At the discretion of the Housing office Chief, the Housing Office will, on occasions, remain open for business on recognized holidays or rest days, and the contractor may be requested to provide services on these holidays. When the contractor is requested to work on either holiday {Italian or US}, they will receive written notification five (5) days before the holiday the contractor is expended to work.

1.6.3.1 US Holidays: Contractor is required to perform services on American holidays.

Question: This says that all Italian & US Holidays are observed, but then adds that contractor needs to work on US Holidays. Does this mean personnel can expect to not work on Italian holidays and that the office will always be open on American holidays?

Response: : Paragraph 1.6.3.1 has been deleted. See updated PWS paragraph 1.6.3. Contractor is required to work on US Holidays that occur during the Housing Office operating hours identified in the PWS, but not on weekends or Italian Holidays.

13. Attachment 2 - Pricing Book20231016: Can the Government share what historical data was used to calculate the estimated quantities for each task in this spreadsheet?

Response: The estimated quantities were based on many inputs. Historical data will not be shared.

14. Question: I would like to ask if it is possible to exceed the page limit for Volume II - Factor I

- Subfactor 3 - English Language Training Certification?

It is required to present at least 6 resumes for taxi interpreters and rental liaisons but the page limit is 5. We might need at least one page per resume , if not we will have to compress everything and it might result hard to read.

Response: The page limit for Volume II - Factor I - Subfactor 3 - English Language Training Certification has been changed from five (5) pages to ten (10). Amendment 0001 has been updated to reflect the change.

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been modified:

Performance Work Statement (PWS) Housing Support Services

USAG Italy – Vicenza DPW Housing Division

20221219

PART 1

GENERAL INFORMATION

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. This service contract’s purpose is to provide housing support services to the housing office customers located in the area of USAG Italy - Vicenza.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, supplies, transportation, supervision, and other items and non-personal services necessary to perform taxi-interpreter services as defined in this Performance Work Statement (PWS) except for those items specified as Government Furnished Property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The United States Army Garrison Italy (USAG-I) Caserma Ederle DPW Housing Office has offered housing support services of taxi-interpreters to incoming and outgoing personnel for approximately 33 years.

Prior to this service, housing employees and/or Government sponsors were responsible for providing transportation and assisting customers with interpretation. Due to an increase in the customer base and a decrease of staff in the housing office, combined with cultural challenges associated with the unique nature of the Italian real estate and utility markets, this service was established. Since its beginning, the support services of the taxi-interpreters have been used by more than 28,000 Service Members and civilian personnel.

1.3 Scope: The contractor shall provide taxi and interpretation services to housing office customers. These services include: 1) transportation to and from available rental quarters; 2) transportation to and from local utility companies, facilitation with opening and closing utilities procedures; 3) interpretation and translation for housing related matters; 4) private rental unit assignment inspections in the presence of landlord and tenant/s, annotating the general conditions of the property; 5) assist with application procedures for Codice Fiscale for all in-processing personnel; 6) assist with application procedures for Vicenza downtown Zona Traffico Limitato (ZTL) area driving permits; 7) liaison support between Private Rental occupants and property owners, realtors or designated point of contacts (POC).

1.4 Objectives: The objective of this requirement is to provide housing support services of taxi/interpreting and Private Rental liaison support services, per Part

5. Specific Tasks, for U.S personnel in the area USAG Italy - Vicenza.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within ten (10) calendar days (A001).

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within 10 calendar days. If the Government has provided comments, the Contractor shall then have 3 days to submit a Final QCP. After receipt of the Final QCP, the Contractor will receive the Contracting Officer’s acceptance in writing.

Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the KO (through the COR) no later than 30 days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP shall include and answer the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

b. How the Contractor will monitor work to ensure that performance complies with all deliverables (etc. timelines, deadlines, and goals).

c. How the Contractor will monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses.

d. How the Contractor will ensure all keys issued will remain controlled items (Paragraph 1.8 Key Control).

e. How the Contractor will inventory and track maintenance of all Government Provided Equipment / Materials.

f. How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future.

g. How the Contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

1.6.1.1 Optional Addendum to the QCP: An Analysis of Quality Control and Timeliness of Submittals (i.e., deliverables) shall be provided to the COR within 30 days upon completion of each option period or Task Order (Deliverable A006}).

1.6.1.2 Quality Issues: The Contractor shall inform the COR of issues or potential issues that might affect the performance within 8 working hours of identifying those issues. Verbal reports shall be followed up by written reports within 2 working days (Deliverable A007).

1.6.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.6.3 Recognized Holidays: The Contractor shall work on all U.S. holidays occurring during the normal work week unless otherwise directed by the Housing Office. The Contractor is not required to work on Italian Holidays identified below.

American and Italian Holidays:

U.S. HOLIDAYS DATE

New Year's Day January 1st Martin Luther King Memorial Day 3rd Monday in January Presidents' Day 3rd Monday in February Memorial Day Last Monday in May Juneteenth 19 June Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veterans' Day November 11th

Thanksgiving Day 4th Thursday in November Christmas Day December 25th

ITALIAN HOLIDAYS DATE

New Year's Day 1 January Epiphany Day 6 January Easter Monday Varies yearly Liberation Day 25 April Labor Day 1 May Republic Day 2 June Assumption Day 15 August Local Holiday* 8 September* All Saints’ Day 1 November Immaculate Conception Day 8 December Christmas Day 25 December Saint Stephen’s Day 26 December

1.6.4 Operating Hours: The contractor is responsible for conducting business between the hours of 0800 to 1700 hours (walk-ins will only be accepted during customer service hours) Monday through Friday, except for Italian holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Services can be extended to 1900 with advanced notice or if meeting/appointment is confirmed with customer. The contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is open to customers. The contractor may be requested to provide services beyond the hours listed above, including on Saturdays, when the Government identifies a need. All requests to work outside of the hours listed above are subject to contractor availability and shall be made to the contractor at a minimum of 24 hours in advance with written KO approval.

The contractor shall only be entitled to normal compensation for work performed outside of the standard hours of operation listed above.

1.6.4.1 Government Facility Office Hours: The Government facility office hours are 0800 to 1700 hours (walk-ins will only be accepted during customer service hours) Monday through Friday, except for Italian holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.6.4.2 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 0800 to 1700 hours (walk-ins will only be accepted during customer service hours) Monday through Friday, except for Italian holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.6.4.3 Contractor Support Hours: The Contractor shall provide support between the hours of 0800 to 1700 hours (walk-ins will only be accepted during customer service hours) Monday through Friday, except for Italian holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

The Contractor shall always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.4.3.1 Contractor Work Plan: Reserved.

1.6.5 Training Holidays: USAREUR has historically granted military personnel training holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day-on-day-off schedules). Training holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.6 Place of Performance: Works described in this PWS shall be performed within the USAG Vicenza geographical area – approximately within a 60 km radius from the US Army Installation in Vicenza. The Private Rental Liaison Support included in this contract shall be performed at the Vicenza Housing Office building. Teleworking by contract support personnel shall not be permitted.

1.7 Security Requirements: The following information is provided on security related matters.

1.7.1 Security Program: Reserved

1.7.2 Personnel Security Clearance Requirements: Reserved

1.7.3 Installation Access: Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with Army in Europe (AE) Regulation 190-16 (AE Reg 190-16) Installation Access Control or (AE) Regulation 604-1 for Italy specific contracts, will be grounds for denying access to U.S. installations and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements. Should anything in this paragraph conflict with AE Reg 190-16 or (AE) Regulation 604-1, the regulation takes precedent. The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements. The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access. AE Reg 190-16 can be found on the following website: https://media.defense.gov/2017/Apr/27/2001921546/-1/- 1/0/AER190-16.pdf. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.7.3.1 Installation Pass Log: In addition, the Contractor shall provide the Contracting Officer, via the COR, an Initial Installation Pass Log within 3 calendar days after contract award (Deliverable A008). The log must at a minimum contain the following information name of each employee, threat level access, sign-in privileges. The log shall be updated as employees are added or removed. The Updated Installation Pass Log shall be current and available at any time upon request by the Government and submitted to the COR within five (5) days after any changes to the log (Deliverable A009).

1.7.3.2 Installation Pass Collection: The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within 1 calendar day, (Deliverable A010).

1.7.3.3 Installation termination: Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within 1 calendar day (Deliverable A011).

1.7.3.4 Common Access Cards (CAC): The Contractor shall provide the following information: Last, First, Middle Name, date of birth, primary email (this email will used to contact the individual) to the COR with 15 calendar days after award. The Contractor shall provide a CAC log within the first 30 calendar days after contract award and within 5 calendar days after changes have been made. The COR will provide the format and content. Note: CACs are Government property and must be accounted for. The Contractor is responsible for ensuring all CAC cards are turned in when an employee has either left employment, no longer works at the facility or has been removed by the request of the Government. The Contractor shall provide the COR with receipt showing that the CAC has been turn-in within three (3) calendar days of the employee leaving.

1.7.3.4.1 CAC Log: The Contractor shall provide a CAC log within the first 30 calendar days after contract award and within five (5) days after changes have been made (Deliverable A012) (unless circumstances require otherwise and as directed by the Contracting Officer). The COR will provide format and content for the log during the post award meeting. Note - CACs are Government property and must be accounted for.

1.7.4 Background Checks: Army in Europe (AE) Regulation 604-1 provides guidance pertaining to background checks for U.S. and Host Nation Contractors.

Here is a link to the publications:

https://media.defense.gov/2015/Aug/26/2001922060/-1/-1/0/AER604-1.pdf.

(RA shall consult with the responsible Security Office and Activity Manager applicable to location(s) associated with this PWS.)

1.7.4.1 U.S. Citizen: The Requiring Activity Manager will determine the extent of background checks required. The Contractor employee may begin performance of the contract after receiving a favorable local background check. The Contractor agrees to replace the employee should results of the stateside background check, if required, be unfavorable as determined by the Requiring Activity Manager. The Contractor’s replacement of the employee with the unfavorable background check shall be within a timeframe provided by the Requiring Activity Manager. The Contractor shall also replace employees whose background check, during their tenure of employment, renders them with an unfavorable local or stateside background check, as determined by the Requiring Activity Manager. The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each favorable background check within one (1) calendar day of receipt by the Contractor, identifying such with the appropriate contract number (Deliverable A013). The Contractor shall forward a copy to the

Contracting Officer via the COR and the Requiring Activity Manager of each unfavorable background check within one (1) calendar day of receipt by the Contractor, identifying such with the appropriate contract number (Deliverable A014). When the Government awards a non-personal services contract directly to an individual, the failure of the individual to provide a favorable background check would be grounds for termination.

1.7.4.2 Local Nationals and Third Country Nationals: Forwarding correspondence from the Contractors shall identify the associated contract number. Local nationals and third country nationals agree to the same employee termination provisions as stated for U.S. Citizens (see paragraph

1.7.4.1 above) in particular, same requirements to replace the employee (and within timeframe noted) when results of background check are unfavorable).

1.7.5 Physical Security: The contractor shall be responsible for safeguarding all Government equipment information and property provided for contractor use. At the close of each work phase, Government facilities, equipment, and materials shall be secured. Contractor personnel shall assure that all equipment is turned off and stored in the designated storage areas, together with supplies, upon completion of work. The contractor shall be held responsible for the safe storage of materials and equipment in Government areas and near the work site(s).

1.7.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.8 Key Control: The contractor shall accept full responsibility for all rental property keys entrusted to contractor personnel. Rental property keys shall be turned back to the Housing office immediately upon the contractor’s return to the Housing office. The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Contractor’s Security Plan and the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from payment due to the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the payment due to the Contractor. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the QCP.

1.9 Post Award Conference: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5 and Army Regulation 70-13. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the Government.

1.9.1 Periodic Progress Meetings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours. The Contractor shall submit meeting minutes notes to the COR for review within 2 working days after the day of the meeting, (Deliverable A015). The COR will review and either notify the Contractor in writing of acceptance of the plan or return with their comments to the Contractor within 2 working days. If the Government has provided comments, the Contractor shall then have 2 working days to submit final meeting minutes.

1.10 Contracting Officer Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the KO, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the KO. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.11 Key Personnel: The following personnel are considered key personnel by the Government: The Contractor shall appoint a Contract Manager who shall be responsible for the performance of the work. The name of this person and an Alternate Contract Manager, who shall act for the Contractor when the Contract Manager is absent. The contractor shall provide point of contact information for each of these individuals, this information shall be provided in writing to the Contracting Officer at the time of contract award or during the post-award meeting. (Deliverable A002). The Contract Manager and Alternate Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract Manager or Alternate Contract Manager shall be available during the hours and days identified in paragraph 1.6.4.

1.12 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.12.1 Contractors Workplace: Reserved.

1.12.2 Contractor Identification Badges: Contractor personnel shall be easily identifiable through the display of badges. The Contractor (to include subcontractors) shall provide each of their employees an easily readable identification badge. The badge must include the employee’s name, the contractor’s company name, the functional area of assignment, and a recent color photograph of the employee. Companies with U.S. Government contracts will require their employees to wear these badges visibly when performing work at Government workplaces unless this would be impractical because of mission or safety considerations. The Contractor shall collect all ID Badges upon completion of the contract or termination of employee. A listing of issued ID cards shall be furnished to the KO through the COR prior to the contract performance date and updated as needed to reflect Contractor personnel changes. Deliverable A022)

1.13 Contractor Travel: Reserved.

1.14 Other Direct Costs (ODCs): Reserved.

1.15 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.16 Non-Disclosure Requirements: Reserved.

1.16.1 DoD Commercial Use of Imagery Guidelines: Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations/, the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.17 Non-Disclosure Statements: Reserved.

1.18 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI (Deliverable A021).). The Contractor’s OCI Mitigation Plan will be determined to be acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.19 Phase In /Phase Out Period:

1.19.1 Phase-In Transition to New Contractor: To ensure a smooth transition in the change of work effort from the existing contract, a phase-in period of 15 days. The purpose of the phase-in period is to:

a. Observe work accomplished by current employees and become thoroughly familiar with work requirements and work procedures.

b. Complete personnel requirements (work force) including the hiring of personnel to assure satisfactory performance beginning on the contract start date.

c. Complete training requirements and accomplish necessary training of contractor employees.

d. Complete the development of necessary work plans/procedures.

e. Obtain necessary Identification and installation passes

1.19.2 Phase-out Transition to New Contractor: If there is a change in contractor or if the operation reverts to in-house, the incumbent contractor shall provide familiarization, as described in paragraph 1.19.1., entitled "Phase-in Transition to New Contractor," to the Government or the follow-on contractor, whichever the case may be. During the phase-out familiarization period, the incumbent shall be fully responsible for operation of all services provided under this contract.

1.20 Safety:

1.20.1 Host Nation Safety Laws and Regulations: The Contractor shall comply with FAR 52.236-13, Accident Prevention (November 1991), the references contained therein (e.g., U.S. Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1)), and applicable Host Nation Safety Laws and Regulations.

1.20.1.1 Accident Prevention: The contractor shall be responsible for reporting any accidents that occur while performing the duties outlined in this Performance Work Statement. Accidents shall be reported to the COR, immediately upon occurrence. The contractor shall be responsible for completing the Vehicle Incident Report, as provided in Attachment 5 of this

PWS.

1.20.1.2 Safety Notifications: The Contractor shall complete and provide safety notifications required by host nation authorities and will provide documented proof to the Contracting Officer via the COR, no later than 1 (one) working day after (Deliverable A016) that such notifications were made.

1.20.1.3 Italian Safety Law Decreto Legislativo (DLGS) 528/99: Reserved.

1.21 Environmental Compliance: Reserved.

1.21.1 Environmental Compliance Plan and Program: Reserved.

1.22 Required Training: The following provides information on training requirements.

1.22.1 Anti-Terrorism (AT) Level I Training: All Contractor employees, including subcontractor employees, who are employed under the contract, shall complete AT Level I Training within 30 calendar days (Deliverable A003) after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or five (5) days after employment of new personnel. Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S.

based Contractor employees and associated subcontractor employees. The Contractor shall submit certificates of completion (Deliverable A003) for each affected Contractor employee and subcontractor employee to the COR (or to the Contracting Officer, if a COR is not assigned) within five (5) days after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil. Contractor personnel shall complete refresher training (Deliverable A003) every twelve

(12) months except AOR specific AT Level I Training which shall be completed as required by local AT policies.

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within 30 days after completion of the training (Deliverable A003).

1.22.2 OPSEC Training: The Contractor and all associated subcontractors shall complete OPSEC Training. This training shall be completed within five

(5) days after the contract is awarded. Verification of the training shall be provided to the COR within two (2) days after completion of the training (Deliverable A004). Training can be found at http://www.cdse.edu/catalog/elearning/GS130.html.

1.22.3 iWATCH Training: The Contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within five (5) days after the contract is awarded. Verification of the training shall be provided to the COR within two (2) days after completion of the training (Deliverable A005). Training slides can be found on the Defense Visual Information Distribution Service website:

https://www.dvidshub.net/video/583923/iwatch-2018.

1.22.4 Information Assurance (IA) Training: Reserved.

1.22.4.1 Cyber Awareness Training: Reserved.

1.22.4.2 Information Technology (IT)/IA: Reserved.

1.22.4.3 Army Training Certification Tracking System (ATCTS):

Reserved.

1.22.4.4 Network Access Training: Reserved.

1.22.5 Personally Identifiable Information (PII): Reserved.

1.22.6 Threat Awareness and Reporting Program (TARP): Contractor employees, including subcontractors, performing services under this contract with access to Government installations shall complete TARP training within 30 working days of employment. Contractor personnel shall complete refresher training every twelve (12) months. The Contractor shall provide the COR a copy of the training certificate(s) within 2 working days after competition (Deliverable A017). CORs will need to contact local military intelligence group to coordinate face to face training (https://usacac.army.mil/organizations/902d-military-intelligence-group/annual-training-requirements).

1.23 Notice to Proceed: Reserved.

1.24 Electromagnetic Compatibility Directive: Reserved.

1.25 Government Property and Services: Reserved.

1.26 Conventional Forces Europe (CFE) Treaty Verification Inspection:

Reserved

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer (KO) - means a person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) - As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions.

Department of Defense Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction.