W912PF18Q0023_-_Taxi_Interpreter_Housing_Support_Service.pdf

PDF 613 KB Posted Jun 11, 2018

Attached to: W912PF18D0010 - Taxi Interpreter and Housing Support Services
Solicitation number: W912PF18Q0023
Issued by: Department of the Army Materiel Command Expeditionary Contracting Command Regional Contracting Office Vicenza-Africa 414th CSB

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W912PF18Q0023 - Solicitation - Taxi Interpreter Housing Support Service

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W912PF-18-Q-0023_Amendment_0001.pdf	PDF	Jun 29, 2018
Enclosure_B_-_Self-Certification_for_AntiMafia.pdf	PDF	Jun 11, 2018
Enclosure_A_-_Pricing_Book.xlsx	XLSX spreadsheet	Jun 11, 2018

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SEE ADDENDUM

(No Collect Calls)

W912PF18Q0023 11-Jun-2018

b. TELEPHONE NUMBER

390444617455

8. OFFER DUE DATE/LOCAL TIME

02:00 PM 10 Jul 2018

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W912PF9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

PAUL NEGRIDO

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

414TH CSB RCO ITALY

414TH CSB - RCO ITALY

VIA DELLA PACE #197

VICENZA 36100

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$38,500,000

NAICS:

561210

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF81

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W912PF18Q0023

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 Job Taxi Interpreter Services

FFP

The contractor shall provide Taxi Interpreter and Housing Support Services in accordance with the Performance Work Statement (PWS).

Pricing shall be in accordance with Enclosure A entitled "Pricing Book."

FOB: Destination

PSC CD: R799

NET AMT

0002 15 Days Phase-In Period

FFP

The contractor shall perform the "Phase-In" Period in accordance with Section 1.10 of the Performance Work Statement.

1001 Job OPTION Taxi Interpreter Services

FFP

The contractor shall provide Taxi Interpreter and Housing Support Services in accordance with the Performance Work Statement (PWS).

Pricing shall be in accordance with Enclosure A entitled "Pricing Book."

2001 Job OPTION Taxi Interpreter Services

FFP

The contractor shall provide Taxi Interpreter and Housing Support Services in accordance with the Performance Work Statement (PWS).

Pricing shall be in accordance with Enclosure A entitled "Pricing Book."

3001 Job OPTION Taxi Interpreter Services

FFP

The contractor shall provide Taxi Interpreter and Housing Support Services in accordance with the Performance Work Statement (PWS).

Pricing shall be in accordance with Enclosure A entitled "Pricing Book."

4001 Job OPTION Taxi Interpreter Services

FFP

The contractor shall provide Taxi Interpreter and Housing Support Services in accordance with the Performance Work Statement (PWS).

Pricing shall be in accordance with Enclosure A entitled "Pricing Book."

7500 1 Job Contract Manpower Reporting

FFP

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the "Military family housing maintenance and repair services in Army Family Housing (AFH) and Leased Housing (LH) associated with the USAG – ITALY, VICENZA, Italy,” via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address:

http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 and at the end of the period of performance for each calendar year, beginning with 2018.

Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website. For Contractor Manpower Reporting CLIN (CLIN 7500, 7501, 7502,), the offeror shall propose a price for each CLIN to cover all reporting costs. If the offeror proposes to provide this report at no additional cost to the Government, it should indicate $0.00 or, “No Charge” or rather than not addressing the line item. If the line item is left blank, the offeror agrees that this report will be provided at no additional cost to the Government, $0.00 shall be used for evaluation purposes, and the contract CLIN will be priced at $0.00.

7501 1 Job OPTION Contract Manpower Reporting

FFP

Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website. For Contractor Manpower Reporting CLIN (CLIN 7500, 7501, 7502, 7503, and 7504), the offeror shall propose a price for each CLIN to cover all reporting costs. If the offeror proposes to provide this report at no additional cost to the Government, it should indicate $0.00 or, “No Charge” or rather than not addressing the line item. If the line item is left blank, the offeror agrees that this report will be provided at no additional cost to the Government, $0.00 shall be used for evaluation purposes, and the contract CLIN will be priced at $0.00.

7502 1 Job OPTION Contract Manpower Reporting

FFP

Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website. For Contractor Manpower Reporting CLIN (CLIN 7500, 7501, 7502, 7503, and 7504), the offeror shall propose a price for each CLIN to cover all reporting costs. If the offeror proposes to provide this report at no additional cost to the Government, it should indicate $0.00 or, “No Charge” or rather than not addressing the line item. If the line item is left blank, the offeror agrees that this report will be provided at no additional cost to the Government, $0.00 shall be used for evaluation purposes, and

7503 1 Job OPTION Contract Manpower Reporting

FFP

Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website. For Contractor Manpower Reporting CLIN (CLIN 7500, 7501, 7502, 7503, and 7504), the offeror shall propose a price for each CLIN to cover all reporting costs. If the offeror proposes to provide this report at no additional cost to the Government, it should indicate $0.00 or, “No Charge” or rather than not addressing the line item. If the line item is left blank, the offeror agrees that this report will be provided at no additional cost to the Government, $0.00 shall be used for evaluation purposes, and

7504 1 Job OPTION Contract Manpower Reporting

FFP

Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website. For Contractor Manpower Reporting CLIN (CLIN 7500, 7501, 7502, 7503, and 7504), the offeror shall propose a price for each CLIN to cover all reporting costs. If the offeror proposes to provide this report at no additional cost to the Government, it should indicate $0.00 or, “No Charge” or rather than not addressing the line item. If the line item is left blank, the offeror agrees that this report will be provided at no additional cost to the Government, $0.00 shall be used for evaluation purposes, and

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 0002 Destination Government Destination Government

1001 Destination Government Destination Government 2001 Destination Government Destination Government 3001 Destination Government Destination Government 4001 Destination Government Destination Government 7500 N/A N/A N/A Government 7501 N/A N/A N/A Government 7502 N/A N/A N/A Government 7503 N/A N/A N/A Government 7504 N/A N/A N/A Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 06-AUG-2018 TO

21-JUL-2019

N/A N/A

0002 POP 22-JUL-2018 TO

05-AUG-2018

1001 POP 22-JUL-2019 TO

21-JUL-2020

2001 POP 22-JUL-2020 TO

21-JUL-2021

3001 POP 22-JUL-2021 TO

21-JUL-2022

4001 POP 22-JUL-2022 TO

21-JUL-2023

7500 POP 22-JUL-2018 TO

21-JUL-2019

7501 POP 22-JUL-2019 TO

21-JUL-2020

7502 POP 22-JUL-2020 TO

21-JUL-2021

7503 POP 22-JUL-2021 TO

21-JUL-2022

7504 POP 22-JUL-2022 TO

21-JUL-2023

PERFORMANCE WORK STATEMENT

Performance Work Statement (PWS) Taxi-Interpreter Housing Support Service

USAG Housing Division

PART 1

GENERAL INFORMATION

1.0 GENERAL:

1.1 Introduction: This is a non-personal services contract to provide taxi and interpreter services. The Government will not provide any supervision over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Description of Services: The contractor shall provide all personnel, supplies, transportation, supervision, and other items and non-personal services necessary to perform taxi-interpreter services as defined in this Performance Work Statement except for those items specified as Government Furnished Property and services. The contractor shall perform to the standards in this contract.

1.3 Background: The United States Army Garrison (USAG) Caserma Ederle Housing office has offered housing support services of taxi-interpreters to incoming and outgoing personnel for approximately 20 years. Prior to this service, housing employees and/or Government sponsors were responsible for providing transportation and assisting customers with interpretation. Due to an increase in the customer base and a decrease of staff in the housing office, combined with cultural challenges associated with the unique nature of the Italian real estate and utility markets, this service was established. Since its beginning the support services of the taxi-interpreters have been used by more than 15,000 military, civilian and contractor personnel.

1.4 Scope: The contractor shall provide taxi and interpretation services to housing office customers. These services include: 1) transportation to and from available rental quarters; 2) transportation to and from local utility companies;

and 3) interpretation and translation for housing customers.

1.5 Period of Performance: The period of performance shall be a basic contract period of 12 months from date of award and have four (4) option periods of 12 months each.

1.6 General Information:

1.6.1 Recognized Holidays: The USAG Housing office observes all recognized Italian and U.S. holidays and Local National Rest Days, as published by the USAG at Caserma Ederle. At the discretion of the USAG Housing office Chief, the Housing office will, on occasion, remain open for business on recognized holidays or rest days, and the contractor may be requested to provide services on these holidays. All requests shall be made in accordance with the terms listed in Part 1.6.2 of the PWS.

American and Italian Holidays:

U.S. HOLIDAYS DATE

New Year's Day January 1st Martin Luther King Memorial Day 3rd Monday in January

Presidents' Day 3rd Monday in February Memorial Day Last Monday in May Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veterans' Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

ITALIAN HOLIDAYS DATE

New Year's Day 1 January Epiphany Day 6 January Easter Monday Varies yearly Liberation Day 25 April Labor Day 1 May Republic Day 2 June Assumption Day 15 August Local Holiday * 8 September * All Saints’ Day 1 November Immaculate Conception Day 8 December Christmas Day 25 December Saint Stephen’s Day 26 December

1.6.2 Hours of Operation: The contractor is responsible for conducting business between the hours of 0800 to 1700 hours, (extended to 1900 if he has advanced noticed or if he confirms the meeting with customer) Monday through Friday, except U.S. and Italian holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. The contractor may be requested to provide services beyond the hours listed above, including on Saturdays, when the Government identifies a need. All requests to work outside of the hours listed above are subject to contractor availability and shall be made to the contractor at a minimum of 24 hours in advance. The contractor shall only be entitled to normal compensation for work performed outside of the standard hours of operation listed above.

1.6.3 Schedules: All appointments must be scheduled by customers through the USAG Housing office. The USAG Housing office will provide the contractor a complete appointment schedule for the following work day, each afternoon by 1630 hours. The Housing office may request same day appointments, if the daily appointment schedule permits. The contractor may, at its discretion, refuse any appointments scheduled for the same day. The contractor shall be compensated the normal rate for any same day appointments that are fulfilled.

1.6.3.1Same-day Cancelled Appointments: Any appointments cancelled after the issuance of the daily appointment schedule to the contractor shall be considered same-day cancelled appointments. The contractor shall indicate the cancelled appointment on the Taxi and Interpreter Appointment Form, as provided in Attachment 1 of the PWS, and shall be compensated a rate of fifty (50%) of the appointment price. The contractor shall obtain a signature from the Contracting Officer’s Representative (COR) for each Taxi and Interpreter Appointment Form submitted marked as a same-day cancellation.

1.6.3.2 “No Show” Appointments: Any customer that is more than fifteen (15) minutes late for an appointment will be considered a “no show”. The contractor shall wait at the point of pick-up for a minimum of 15 minutes before categorizing the appointment as a “no show”. The contractor shall indicate the missed appointment on the Taxi and

Interpreter Appointment Form, as provided in Attachment 1 of the PWS and shall be compensated a rate of 50% of the appointment price. The contractor shall obtain a signature from the COR for each Taxi and Interpreter Appointment Form submitted marked as a same-day cancellation.

1.6.4 Security Requirements for Key Control: The contractor shall accept full responsibility for all rental property keys entrusted to contractor personnel. Rental property keys shall be turned back in to the Housing office immediately upon the contractor’s return to the Housing office.

1.6.5 Special Qualifications: All contractor personnel are required to be, at a minimum, proficient in both English and Italian. In addition, contractors must demonstrate knowledge of common household terms in English and Italian.

1.6.6 Identification of Contractor Employees: All contractor personnel are required to display an identification badge at all times while engaged in performance of this contract in order to avoid misconception as a Government employee.

1.6.7 Uniform: The contractor shall provide a uniform shirt with either the company name inscribed or a name plate worn, on the shirt, for each employee. Contractor employees shall wear the uniform shirt at all times while engaged in the performance of this contract.

1.6.8 Conduct of Employees: The Contractor shall be responsible for the performance and conduct of all personnel employed under this contract. The Contractor shall prohibit employees from performing work under this contract while under the influence of alcohol, drugs, and other incapacitating agents. Contractor personnel shall abide by all security regulations of the installation and shall be subject to such checks as may be deemed necessary. No verbal or physical abuse shall be tolerated while on duty. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contract employees for reasons stated above does not relieve the Contractor from responsibility for total performance.

1.7 Contracting Officer Representative (COR): A COR will be appointed to the contract. The COR is responsible for monitoring all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract;

perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; notifies both the Contracting Officer (KO) and contractor of any deficiencies; and coordinate availability of government furnished property. A Letter of Designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the contract, resulting orders, or obligate funds.

1.7.1 Monthly Performance Reporting: The COR shall be registered in the Wide Area Work Flow (WAWF) database and shall provide monthly surveillance reports on the contractor’s performance. The COR shall provide an inspection of the contractor’s performance in accordance with the Quality Assurance Surveillance Plan (QASP).

1.8 Vehicle Accident Reporting: The contractor shall be responsible for reporting any accidents that occur while performing the duties outlined in this Performance Work Statement. Accidents shall be reported to the COR, immediately upon occurrence. The contractor shall be responsible for completing the Vehicle Incident Report, as provided in Attachment 5 of this PWS.

1.9 Quality Control Plan:

1.9.1 Establishment: The contractor shall establish and maintain a complete Quality Control Plan (QCP) to ensure the requirements of the contract are provided as specified. The contractor shall submit the QCP to the COR for approval within 7 (seven) calendar days after contract award. Work will only be permitted after acceptance of the

QCP.

1.9.2 Quality Control Plan Details: The QCP shall include, but is not limited to the following:

1.9.2.1 An inspection system covering all the services described on this project, specifying those services to be inspected on either a scheduled or unscheduled basis.

1.9.2.2 A method for identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable.

1.9.2.3 Maintenance of a current file of all inspections conducted by the contractor and the corrective action taken.

These documents shall be made available to the COR and the Contracting Officer (KO) during the term of contract.

1.10 Phase-In:

1.10.1 Phase-In Transition to New Contractor: To ensure a smooth transition in the change of work effort from the existing contract, a phase-in period of 15 days (CLIN 0002) is provided. The purpose of the phase-in period is to:

1.10.1.1 Observe work accomplished by current employees and become thoroughly familiar with work requirements and work procedures.

1.10.1.2 Complete personnel requirements (work force) including the hiring of personnel to assure satisfactory performance beginning on the contract start date. The contractor is prohibited from soliciting current personnel for employment during their duty hours, unless interview arrangements are made through the contracting and personnel offices at this installation.

1.10.1.3 Complete training requirements and accomplish necessary training of contractor employees.

1.10.1.4 Complete the development of necessary work plans/procedures.

1.10.1.5 Complete the development of quality control plans and procedures.

1.10.1.6 Obtain necessary Identification and installation passes

1.10.2 Phase-out Transition to New Contractor: If there is a change in contractor or if the operation reverts to in-house, the incumbent contractor shall provide familiarization, as described in paragraph 1.10.1., entitled "Phase-in Transition to New Contractor," to the Government or the follow-on contractor, whichever the case may be. During the phase-out familiarization period, the incumbent shall be fully responsible for operation of all services provided under this contract.

PART 2

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

2.0 GOVERNMENT FURNISHED ITEMS AND SERVICES:

2.1 Services: The Government will provide assistance if needed to contractor personnel in obtaining an installation pass for access onto Caserma Ederle. The contractor is responsible for notifying the Housing office when it is in need of a new pass; installation passes are valid for two years.

PART 3

CONTRACTOR FURNISHED ITEMS AND SERVICES

3.0 CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

3.1 General: The contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 2 of this PWS.

3.2 Personnel: The contractor shall be required to maintain adequate levels of staffing at all times in order to provide uninterrupted performance of the tasks within the PWS. The contractor may be expected to provide as many as six (6) taxi/interpreters at one time during peak season (June, July, August).

3.3 Equipment:

3.3.1 Vehicles: The contractor shall provide its own vehicles for the transportation of customers. Each vehicle must be a sedan or larger, and must be able to accommodate a minimum of one driver and 4 passengers. All vehicles must be able to accommodate infant and child car seats; customers will be responsible for providing any car seats.

3.3.1.1 Fuel: Any and all fuel costs incurred while performing work under this contract shall be paid for by the contractor.

3.3.1.2 Vehicle Maintenance: The contractor shall be responsible for performing routine maintenance on all vehicles as prescribed in the vehicle manual. The contractor is responsible for all costs incurred for maintenance.

3.3.1.3 Vehicle Safety: The contractor is responsible for ensuring the vehicle meets all minimum Italian safety laws.

Each seat must be equipped with a functional safety belt. The contractor shall also ensure regular servicing and maintenance is performed on the vehicle.

3.3.1.4 Vehicle Insurance: The contractor is responsible for carrying, at a minimum, company liability vehicle insurance of EURO 10 million, as provided by Italian law. The contractor shall have a current “Responsabilita' Civile della Societa’.”

3.3.1.5 Smoking: The contractor shall not be permitted to smoke, nor allow anyone else to smoke, at any time, in the vehicle.

3.3.1.6 Global Positioning System: Each vehicle shall be equipped with a functional Global Positioning System

(GPS).

3.3.2 Cellular Phones: The contractor shall also provide one cell phone per employee, which is to be used as needed throughout each day to communicate with the USAG Housing office. The cell phone shall be turned on and be able to make and receive calls during the hours of operation listed under Part 1.6.2 of the PWS.

3.3.3 Digital Camera/Photographic Equipment: The contractor shall provide their own digital cameras and memory cards or equivalent photographic equipment for taking photos. The contractor is responsible for transferring the photos unto the compact disc rewritable (CD-RW) for each listed property utilizing the Housing Division’s stand-alone computer.

3.4 Responsibilities:

3.4.1 Driving Laws: The contractor shall be responsible for complying with any and all Italian driving laws and regulations, including, but not limited to: speeding, parking restrictions, seat belt laws, and cell phone usage while operating a vehicle. The contractor shall be responsible for any and all fines incurred during the performance of the contract.

3.4.2 Parking Fees and Tolls: The contractor shall be responsible for any and all parking fees and tolls incurred during the performance of the contract.

3.5 Customer Satisfaction Survey: The contractor shall provide a copy of the Customer Satisfaction Survey, Attachment 2, to the customer at the conclusion of each appointment. Customers shall be instructed to return the completed Customer Satisfaction Survey to the USAG Housing office reception desk.

PART 4

SPECIFIC TASKS

4.0 SPECIFIC TASKS AND SERVICES:

4.1 Basic Services: The contractor shall provide taxi transportation and interpreter services to eligible military, civilian and contractor personnel. Housing customers may request taxi-interpreter services to view available rental units, including Government-owned units, Government-leased units and privately leased units, to perform inspections of furnished and unfurnished privately leased units, as well as requesting representation during the activation and de-activation of utilities for privately leased units.

4.2 Taxi and Interpreter Service to Available Rental Properties:

4.2.1 Transportation: The contractor shall provide pick-up and return transportation for customers, to the USAG Housing office or Caserma Ederle, Bldg 108-Davis Hall. The contractor is authorized to pick-up the same Housing customer a maximum of three appointments for property showing, property inspection and/or utility service transportation. The contractor shall charge the appropriate rate for each appointment in accordance with the awarded pricing book.

4.2.2 Property Showing and Interpretation: The contractor shall accompany customers to provide an explanation of each property’s components and answer any housing-related questions the customer(s) have during the tour of the available rental unit or Government-leased quarters. The contractor shall also provide housing-related interpretation and translation services requested by the customer during the tour. At the conclusion of each appointment the contractor shall complete a Taxi and Interpreter Appointment Form, as provided in Attachment 1 of the PWS. Each Taxi and Interpreter Appointment form shall be signed by the contractor and the customer, and the contractor shall be responsible for turning in the completed form to the USAG Housing office at the completion of each workday.

4.2.3 Unfurnished Rental Property Inspection and Interpretation: The contractor shall perform a thorough inspection of each unfurnished property with the renter and owner. The contractor shall document in detail the condition of the property on the Private Rental Property Inspection Form, provided as Attachment 3 to the PWS. The contractor shall provide photographs of each area of the property where damage is recorded. The contractor shall also show the occupant the location of all utility meters and explain to the occupant how to operate heating unit controls and maintain the water tanks. At the conclusion of each appointment the contractor shall complete a Taxi and Interpreter Appointment Form, as provided in Attachment 1 of the PWS. Each Taxi and Interpreter Appointment form shall be signed by the contractor and the customer, and the contractor shall be responsible for turning in the completed form to the USAG Housing office at the completion of each workday.

4.2.4 Furnished Rental Property Inspection and Interpretation: The contractor shall perform a thorough inspection of each furnished property with the renter and owner, and document in detail the condition of the property on the Private Rental Property Inspection Form, provided as Attachment 3 to the PWS. The contractor shall provide photographs of each area of the property where damage is recorded. All furniture provided by the owner shall be documented on the Landlord’s Personal Property Inventory Form, provided as Attachment 4 to the PWS. The contractor shall also show the occupant the location of all utility meters and explain to the occupant how to operate heating unit controls and maintain the water tanks. At the conclusion of each appointment the contractor shall complete a Taxi and Interpreter Appointment Form, as provided in Attachment 1 of the PWS. Each Taxi and Interpreter Appointment form shall be signed by the contractor and the customer, and the contractor shall be responsible for turning in the completed form to the USAG Housing office at the completion of each workday.

4.2.5 Utility Services Representation and Interpretation: The contractor shall represent the renter and provide interpretation services during the activation and de-activation of utility services. At the conclusion of each appointment the contractor shall complete a Taxi and Interpreter Appointment Form, as provided in Attachment 1 of the PWS. Each Taxi and Interpreter Appointment form shall be signed by the contractor and the customer, and the contractor shall be responsible for turning in the completed form to the USAG Housing office at the completion of each workday.

4.2.6 Codice Fiscale Representation and Interpretation: The contractor shall provide drop-off and pick-up services of codice fiscale paperwork to the Agenzia del Entrata. These services shall be performed upon request of the USAG Housing office. Occasionally, the contractor will be requested to represent the renter and provide interpretation services at the “Agenzia delle Entrate”. At the conclusion of each scheduled appointment the contractor shall complete a Taxi and Interpreter Appointment Form, as provided in Attachment 1 of the PWS. Each Taxi and Interpreter Appointment form shall be signed by the contractor and the customer, and the contractor shall be responsible for turning in the completed form to the USAG Housing office at the completion of each workday.

4.3 Transfer of Property Photos: Each property listed with the USAG Housing will have one compact disc-rewritable (CD-RW), which is in possession of the Housing Division, for storing photos. The contractor is responsible for the transfer of all property damage photos from the contractor’s photographic equipment to the property’s CD-RW by utilizing the Housing Division’s stand-alone computer. The contractor shall perform the transfer of photos within one week of the property inspection.

PART 5

SECURITY REQUIREMENTS / TRAINING

5.0 Security Requirements / Training:

5.1 Level I Training: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled-access areas will complete AT Level I Awareness Training within 30 calendar days after the contract start-date.

The contractor will submit certificates of completion for each affected contractor employee and subcontractor employee to the COR, prior to issuance of Installation Access Passes. AT Level I Awareness Training is available online https://atlevel1.dtic.mil/at. New employees must complete the training within 30 calendar days of their reporting for duty and submit certificates after completion of the training to the COR.

5.2 IWATCH/iSALUTE Training: The contractor and all associated sub-contractors shall brief all employees on the local OPSEC and iWATCH/iSALUTE programs. This locally developed training will be used to inform employees of the types of behavior to watch for, and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days after contract award and within 30 calendar days after new employees commence contract performance, with the results reported to the COR.

5.3 OPSEC Training: Operations Security: Contractor employees must complete Level I OPSEC Awareness Training. New employees must be trained within 30 calendar days of reporting for duty and annually thereafter, with reports submitted to the COR in a timely matter.

5.4 Access and General Protection/Security Policy and Procedures: The contractor shall obtain entry passes for each employee through the COR. The contractor shall inform his personnel that they may be subjected to search when entering or leaving the installation at the discretion of the Installation Commander. Upon completion of the contract work or upon employee termination, the contractor shall return all passes to the COR. The contractor and all associated sub-contractors' employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by Government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshall Office, Director of Emergency Services, or Security Office. The contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

5.5 Physical Security: The contractor shall be responsible for safeguarding all Government equipment information and property provided for contractor use. At the close of each work phase, Government facilities, equipment, and materials shall be secured. Contractor personnel shall assure that all equipment is turned off and stored in the designated storage areas, together with supplies, upon completion of work. The contractor shall be held responsible for the safe storage of materials and equipment in Government areas and near the work site(s).

PART 6

TECHNICAL EXHIBIT AND ATTACHMENT LISTING

6.0 TECHNICAL EXHIBIT AND ATTACHMENT LIST:

6.1 Technical Exhibit A - Performance Requirement Summary

6.2 Attachment 1 —Taxi and Interpreter Appointment Form

6.3 Attachment 2—Customer Satisfaction Survey Form

6.4 Attachment 3—Private Rental Property Inspection Form

6.5 Attachment 4—Landlord’s Personal Property Inventory Form

6.6 Attachment 5—Vehicle Incident Report

6.7 Enclosure A – Pricing Book (Separate Document)

6.8 Enclosure B – Self-Certification for Anti-Mafia (Separate Document)

TECHNICAL EXHIBIT A

PERFORMANCE REQUIREMENTS SUMMARY

SERVICE DELIVERY SUMMARY: The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE STANDARDS AND WORKMANSHIP: All work under this contract must conform to the standards of the specifications defined in this PWS. Work not meeting these specifications shall be corrected by the Contractor at no expense to the Government.

Performance Objective Standard Performance

Threshold Method of

Surveillance

PRS # 1. The contractor will be made aware and shall not engage in any type of trafficking in persons

IAW, PGI 222.17

Contractor employees will be monitored by the COR.

Zero Deviation Periodic Inspection Customer Complaint

PRS #2. Special Qualifications Para. 1.6.5

Contractor personnel are required to be, at a minimum, proficient in both English and Italian and also must demonstrate knowledge of common household terms in English and Italian.

95% Random Sample

PRS #3. Identification Para 1.6.6

All Contractor personnel are required to display an identification badge at all times in order to avoid misconceptions

95% Random Sample

PRS #4. Uniform Para 1.6.7

The Contractor shall provide a uniform shirt with the company name inscribed on the shirt, for each employee. Contractor employees shall wear the uniform shirt at all times while engaged in the performance of this contract.

PRS #5. Contractor furnished items and services, Para 3.0

The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

ATTACHMENT 1

Taxi and Interpreter Appointment Form

Date: ___________________________ Contractor: __________________________________________

Appointment Type: Property Showing Unfurnished Property Inspection Furnished Property Inspection

Utility Services Representation

Property Type: Government Owned Government Leased Privately Owned

Customer Type: Single Married Government Property

Customer Name: __________________________________________

Property Address: ______________________________________________________________

Total Kilometers (one way): __________________________________________

Contractor Signature: __________________________________________

Customer Signature: __________________________________________

Service listed above has been performed

Service listed above has not been performed

Comments:

*COR Signature:

Comments to the COR:

*Required only for Same-day Cancellations or Missed Appointments

ATTACHMENT 2

Customer Satisfaction Survey Form

Name (Optional): ____________________________ Date: ________________________

Appointment Type:

Contractor Representative:

Please rate your experience on the following:

Strongly

Agree

Agree Neither

Agree or Disagree

Somewhat Disagree

Disagree

Contractor was on time for appointment

Contractor’s driving was safe

Contractor’s vehicle was clean

Contractor was professional

Contractor was able to answer questions about the property

Please provide feedback on your service and suggestions for improvement in our service:

Return completed surveys to the USAG Housing Office reception desk.

Utility Services Representation

Property Inspection

Property Showing

ATTACHMENT 3

Private Rental Property Inspection Form

ANNEX “B” (Ref: para #1 Lease Contract) ALLEGATO “B” (V. articolo #1 del contratto)

TENANT’S NAME:_______________________________ LEASE #_______________ DATE:______________ CODES: A: (Good/Buono) B: (Fair/Mediocre) C: (Poor/Scadente) D: (Scratched/Graffiato) E: (Chipped/Scheggiato) F: (Broken/Rotto)

PART I: Ceiling Walls Floor Doors Locks Windows Wood frames Soffitto Pareti Pavimento Porte Serrature Finestre Serramenti

BEDROOM(S) 1

Camera (e) 2

BATHROOM(S) 1

Bagno (I) 2

KITCHEN

Cucina

LIVING ROOM

Salotto

DINING ROOM

Sala da pranzo

HALLWAY(S)

Corridoio(I)

DEN

Taverna

GARAGE

STORAGE

Ripostiglio

YARD (Giardino)_____________________________________________________________________________

Remarks/Annotazioni aggiuntive:

I am fully satisfied about the entire painting job done by the landlord to my premises. I have been briefed and shown how to periodically check the furnace water pressure level. I have been informed that if the movers cause any damage to the premises I will call the appropriate office (for household goods ITO at 634/7646, for GVT furn./appl. CFMO at 634/7010)

TENANT’S SIGNATURE FIRMA DEL LOCATOR

ATTACHMENT 4

Landlord’s Personal Property Inventory Form

ANNEX “A” (Ref: para #1 Lease Contract) ALLEGATO “A” (V. articolo #1 del contratto)

TENANT’S NAME:________________________________ LEASE #_______________

DATE:______________________

LANDLORD’S PERSONAL PROPERTY INVENTORY FORM

Inventario dei beni mobili di proprieta’ del locatore

The following is a detailed listing of all items owned by the Landlord which are located in the leased premises for tenant's usage. Tenant and Landlord must inspect each item and indicate its condition.

I beni di proprieta’ del locatore qui di seguito elencati sono lasciati da questi nella cosa locata per l’uso da parte dell’inquilino. Il locatore e l’inquilino debbono ispezionare ciascun oggetto ed indicarne lo stato di conservazione.

ITEM/OGGETTO CONDITION/CONDIZIONI

Remarks/Annotazioni aggiuntive:

TENANT’S SIGNATURE FIRMA DEL LOCATORE

If needed, use reverse side/Se necessario, utilizzare il retro del document

ATTACHMENT 5

Vehicle Incident Report

Date of Incident: _____________

Contractor Employee(s) Involved:

Customer(s) Involved:

Injuries: Yes No

If yes, provide details:

Description of Accident:

Contractor Signature: _____________________________________________ Date: _________________

COR Signature: _____________________________________________ Date: __________________

COR Inspection and Acceptance The contractor shall input each appointment to the Housing Division’s Appointment Management System. The COR will ensure each appointment for accuracy and compliance with the requirements of the contract. The COR will verify that services have been rendered in accordance with the requirements of the contract. Once verified, the COR can accept the services and certify for payment.

CLAUSES INCORPORATED BY REFERENCE

52.203-3 Gratuities APR 1984 52.204-9 Personal Identity Verification of Contractor Personnel JAN 2011 52.204-18 Commercial and Government Entity Code Maintenance JUL 2016 52.212-4 Contract Terms and Conditions--Commercial Items JAN 2017 52.232-40 Providing Accelerated Payments to Small Business

Subcontractors

DEC 2013

52.237-2 Protection Of Government Buildings, Equipment, And Vegetation

APR 1984

52.245-1 Government Property JAN 2017 52.245-9 Use And Charges APR 2012 252.203-7000 Requirements Relating to Compensation of Former DoD

Officials

SEP 2011

252.203-7005 Representation Relating to Compensation of Former DoD Officials

NOV 2011

252.204-7011 Alternative Line Item Structure SEP 2011 252.204-7012 Safeguarding Covered Defense Information and Cyber

Incident Reporting

OCT 2016

252.204-7015 Notice of Authorized Disclosure of Information for Litigation Support

MAY 2016

252.205-7000 Provision Of Information To Cooperative Agreement Holders DEC 1991 252.211-7007 Reporting of Government-Furnished Property AUG 2012 252.215-7008 Only One Offer OCT 2013 252.222-7007 Representation Regarding Combating Trafficking in Persons JAN 2015 252.225-7012 Preference For Certain Domestic Commodities DEC 2017 252.232-7010 Levies on Contract Payments DEC 2006 252.237-7010 Prohibition on Interrogation of Detainees by Contractor

Personnel

JUN 2013

252.243-7002 Requests for Equitable Adjustment DEC 2012 252.245-7001 Tagging, Labeling, and Marking of Government-Furnished

Property

APR 2012

252.245-7002 Reporting Loss of Government Property DEC 2017 252.245-7003 Contractor Property Management System Administration APR 2012 252.245-7004 Reporting, Reutilization, and Disposal DEC 2017

CLAUSES INCORPORATED BY FULL TEXT

52.212-1 INSTRUCTIONS TO OFFERORS--COMMERCIAL ITEMS (JAN 2017)

(a) North American Industry Classification System (NAICS) code and small business size standard. The NAICS code and small business size standard for this acquisition appear in Block 10 of the solicitation cover sheet (SF 1449). However, the small business size standard for a concern which submits an offer in its own name, but which proposes to furnish an item which it did not itself manufacture, is 500 employees.

(b) Submission of offers. Submit signed and dated offers to the office specified in this solicitation at or before the exact time specified in this solicitation. Offers may be submitted on the SF 1449, letterhead stationery, or as otherwise specified in the solicitation. As a minimum, offers must show--

(1) The solicitation number;

(2) The time specified in the solicitation for receipt of offers;

(3) The name, address, and telephone number of the offeror;

(4) A technical description of the items being offered in sufficient detail to evaluate compliance with the requirements in the solicitation.

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