W912PF-18-Q-0023_Amendment_0001.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this Amendment is to respond to questions from Industry, correct CMR CLINs language, and revise paragraphs 1.6.5 and

1.7.2 of the Performance Work Statement.

No additional questions shall be accepted by the Government effective 29 Jun 2018.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 21

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 29-Jun-2018

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W912PF18Q0023

X 9B. DATED (SEE ITEM 11)

11-Jun-2018

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

29-Jun-2018

CODE

414TH CSB RCO ITALY

414TH CSB - RCO ITALY

VIA DELLA PACE #197

VICENZA 36100

W912PF 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W912PF18Q0023

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

ANSWERS TO QUESTIONS

Q1. What the past award amount for this contract valued at?

R1. $1.26M

Q2. Who is the incumbent for these services?

R2. CIVE SAS DI CRIVELLARO FABIO E C.

Q3. What is the contract value for last year?

R3. Only the total contract value may be provided.

Q4. What is the period of performance for this contract?

R4. See Solicitation page 11-12.

Q5. Since awarded, has the level of effort changed for the contract? If so please specific.

R5. There has been no change to the level of effort.

Q6. Do a US company utilizing US SOFA personnel require a Historical Chamber of Commerce Certificate of Membership?

R6. Italian contractors/sub-contractors will require the Chamber of Commerce Certificate.

Q7. How many drivers/interpreters are currently performing on this contract?

R7. Cannot be provided.

Q8. For seniority and transitioning planning, please provide a list of personnel currently working on the contract?

R8. Cannot be provided.

Q9. Are gas coupons authorized for this contract?

R9. No.

Q10. For the evaluation of this point, do you consider a fixed exchange rate or the fluctuation of the exchange rate will affect the evaluation? If you consider a fixed exchange rate, do you use the current one?

R10. Fixed exchange rate. See page 72 of the Solicitation.

Q11. Will screenshots from the website "ilportaledellautomobilista.it", managed by the italian "Ministero delle Infrastrutture e dei Trasporti" (equivalent to the US Department of Transportation) is sufficient or if you need a statement from the "Motorizzazione Civile" (equivalent to the US Department of Motor Veichles).

R11. Screenshot is sufficient from “Ministero delle Infrastrutture e dei Trasporti".

SECTION SF 1449 - CONTINUATION SHEET

SUPPLIES OR SERVICES AND PRICES

CLIN 7500

The CLIN extended description has changed from:

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the "Military family housing maintenance and repair services in Army Family Housing (AFH) and Leased Housing (LH) associated with the USAG – ITALY, VICENZA, Italy,” via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 and at the end of the period of performance for each calendar year, beginning with 2018.Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website. For Contractor Manpower Reporting CLIN (CLIN 7500, 7501, 7502,), the offeror shall propose a price for each CLIN to cover all reporting costs. If the offeror proposes to provide this report at no additional cost to the Government, it should indicate $0.00 or, “No Charge” or rather than not addressing the line item. If the line item is left blank, the offeror agrees that this report will be provided at no additional cost to the Government, $0.00 shall be used for evaluation purposes, and the contract CLIN will be priced at $0.00.

To:

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the "Taxi Interpreter and Housing Support Services” via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 and at the end of the period of performance for each calendar year, beginning with 2018.Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website. For Contractor Manpower Reporting CLIN (CLIN 7500, 7501, 7502, 7503, and 7504), the offeror shall propose a price for each CLIN to cover all reporting costs. If the offeror proposes to provide this report at no additional cost to the Government, it should indicate $0.00 or, “No Charge” or rather than not addressing the line item. If the line item is left blank, the offeror agrees that this report will be provided at no additional cost to the Government, $0.00 shall be used for evaluation purposes, and the contract CLIN will be priced at $0.00.

CLIN 7501

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the "Military family housing maintenance and repair services in Army Family Housing (AFH) and Leased Housing (LH) associated with the USAG – ITALY, VICENZA, Italy,” via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 and at the end of the period of performance for each calendar year, beginning with 2018.Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website. For Contractor Manpower Reporting CLIN (CLIN 7500, 7501, 7502, 7503, and 7504), the offeror shall propose a price for each CLIN to cover all reporting costs. If the offeror proposes to provide this report at no additional cost to the Government, it should indicate $0.00 or, “No Charge” or rather than not addressing the line item. If the line item is left blank, the offeror agrees that this report will be provided at no additional cost to the Government, $0.00 shall be used for evaluation purposes, and the contract CLIN will be priced at $0.00.

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the "Taxi Interpreter and Housing Support Services” via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 and at the end of the period of performance for each calendar year, beginning with 2018.Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website. For Contractor Manpower Reporting CLIN (CLIN 7500, 7501, 7502, 7503, and 7504), the offeror shall propose a price for each CLIN to cover all reporting costs. If the offeror proposes to provide this report at no additional cost to the Government, it should indicate $0.00 or, “No Charge” or rather than not addressing the line item. If the line item is left blank, the offeror agrees that this report will be provided at no additional cost to the Government, $0.00 shall be used for evaluation

CLIN 7502

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the "Military family housing maintenance and repair services in Army Family Housing (AFH) and Leased Housing (LH) associated with the USAG – ITALY, VICENZA, Italy,” via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 and at the end of the period of performance for each calendar year, beginning with 2018.Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website. For Contractor Manpower Reporting CLIN (CLIN 7500, 7501, 7502, 7503, and 7504), the offeror shall propose a price for each CLIN to cover all reporting costs. If the offeror proposes to provide this report at no additional cost to the

Government, it should indicate $0.00 or, “No Charge” or rather than not addressing the line item. If the line item is left blank, the offeror agrees that this report will be provided at no additional cost to the Government, $0.00 shall be

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the "Taxi Interpreter and Housing Support Services” via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 and at the end of the period of performance for each calendar year, beginning with 2018.Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website. For Contractor Manpower Reporting CLIN (CLIN 7500, 7501, 7502, 7503, and 7504), the offeror shall propose a price for each CLIN to cover all reporting costs. If the offeror proposes to provide this report at no additional cost to the Government, it should indicate $0.00 or, “No Charge” or rather than not addressing the line item. If the line item is left blank, the offeror agrees that this report will be provided at no additional cost to the Government, $0.00 shall be used for evaluation

CLIN 7503

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the "Military family housing maintenance and repair services in Army Family Housing (AFH) and Leased Housing (LH) associated with the USAG – ITALY, VICENZA, Italy,” via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 and at the end of the period of performance for each calendar year, beginning with 2018.Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website. For Contractor Manpower Reporting CLIN (CLIN 7500, 7501, 7502, 7503, and 7504), the offeror shall propose a price for each CLIN to cover all reporting costs. If the offeror proposes to provide this report at no additional cost to the Government, it should indicate $0.00 or, “No Charge” or rather than not addressing the line item. If the line item is left blank, the offeror agrees that this report will be provided at no additional cost to the Government, $0.00 shall be

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the "Taxi Interpreter and Housing Support Services” via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through

September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 and at the end of the period of performance for each calendar year, beginning with 2018.Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website. For Contractor Manpower Reporting CLIN (CLIN 7500, 7501, 7502, 7503, and 7504), the offeror shall propose a price for each CLIN to cover all reporting costs. If the offeror proposes to provide this report at no additional cost to the Government, it should indicate $0.00 or, “No Charge” or rather than not addressing the line item. If the line item is left blank, the offeror agrees that this report will be provided at no additional cost to the Government, $0.00 shall be used for evaluation

CLIN 7504

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the "Military family housing maintenance and repair services in Army Family Housing (AFH) and Leased Housing (LH) associated with the USAG – ITALY, VICENZA, Italy,” via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 and at the end of the period of performance for each calendar year, beginning with 2018.Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website. For Contractor Manpower Reporting CLIN (CLIN 7500, 7501, 7502, 7503, and 7504), the offeror shall propose a price for each CLIN to cover all reporting costs. If the offeror proposes to provide this report at no additional cost to the Government, it should indicate $0.00 or, “No Charge” or rather than not addressing the line item. If the line item is left blank, the offeror agrees that this report will be provided at no additional cost to the Government, $0.00 shall be

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the "Taxi Interpreter and Housing Support Services” via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 and at the end of the period of performance for each calendar year, beginning with 2018.Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website. For Contractor Manpower Reporting CLIN (CLIN 7500, 7501, 7502, 7503, and 7504), the offeror shall propose a price for each CLIN to cover all reporting costs. If the offeror proposes to provide this report at no additional cost to the Government, it should indicate $0.00 or, “No Charge” or rather than not addressing the line item. If the line item is left blank, the offeror agrees that this report will be provided at no additional cost to the Government, $0.00 shall be used for evaluation

The following have been modified:

PERFORMANCE WORK STATEMENT

Performance Work Statement (PWS) Taxi-Interpreter Housing Support Service

USAG Housing Division

PART 1

GENERAL INFORMATION

1.0 GENERAL:

1.1 Introduction: This is a non-personal services contract to provide taxi and interpreter services. The Government will not provide any supervision over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Description of Services: The contractor shall provide all personnel, supplies, transportation, supervision, and other items and non-personal services necessary to perform taxi-interpreter services as defined in this Performance Work Statement except for those items specified as Government Furnished Property and services. The contractor shall perform to the standards in this contract.

1.3 Background: The United States Army Garrison (USAG) Caserma Ederle Housing office has offered housing support services of taxi-interpreters to incoming and outgoing personnel for approximately 20 years. Prior to this service, housing employees and/or Government sponsors were responsible for providing transportation and assisting customers with interpretation. Due to an increase in the customer base and a decrease of staff in the housing office, combined with cultural challenges associated with the unique nature of the Italian real estate and utility markets, this service was established. Since its beginning the support services of the taxi-interpreters have been used by more than 15,000 military, civilian and contractor personnel.

1.4 Scope: The contractor shall provide taxi and interpretation services to housing office customers. These services include: 1) transportation to and from available rental quarters; 2) transportation to and from local utility companies;

and 3) interpretation and translation for housing customers.

1.5 Period of Performance: The period of performance shall be a basic contract period of 12 months from date of award and have four (4) option periods of 12 months each.

1.6 General Information:

1.6.1 Recognized Holidays: The USAG Housing office observes all recognized Italian and U.S. holidays and Local National Rest Days, as published by the USAG at Caserma Ederle. At the discretion of the USAG Housing office Chief, the Housing office will, on occasion, remain open for business on recognized holidays or rest days, and the contractor may be requested to provide services on these holidays. All requests shall be made in accordance with the terms listed in Part 1.6.2 of the PWS.

American and Italian Holidays:

U.S. HOLIDAYS DATE

New Year's Day January 1st Martin Luther King Memorial Day 3rd Monday in January Presidents' Day 3rd Monday in February Memorial Day Last Monday in May Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veterans' Day November 11th Thanksgiving Day 4th Thursday in November

Christmas Day December 25th

ITALIAN HOLIDAYS DATE

New Year's Day 1 January Epiphany Day 6 January Easter Monday Varies yearly Liberation Day 25 April Labor Day 1 May Republic Day 2 June Assumption Day 15 August Local Holiday * 8 September * All Saints’ Day 1 November Immaculate Conception Day 8 December Christmas Day 25 December Saint Stephen’s Day 26 December

1.6.2 Hours of Operation: The contractor is responsible for conducting business between the hours of 0800 to 1700 hours, (extended to 1900 if he has advanced noticed or if he confirms the meeting with customer) Monday through Friday, except U.S. and Italian holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. The contractor may be requested to provide services beyond the hours listed above, including on Saturdays, when the Government identifies a need. All requests to work outside of the hours listed above are subject to contractor availability and shall be made to the contractor at a minimum of 24 hours in advance. The contractor shall only be entitled to normal compensation for work performed outside of the standard hours of operation listed above.

1.6.3 Schedules: All appointments must be scheduled by customers through the USAG Housing office. The USAG Housing office will provide the contractor a complete appointment schedule for the following work day, each afternoon by 1630 hours. The Housing office may request same day appointments, if the daily appointment schedule permits. The contractor may, at its discretion, refuse any appointments scheduled for the same day. The contractor shall be compensated the normal rate for any same day appointments that are fulfilled.

1.6.3.1Same-day Cancelled Appointments: Any appointments cancelled after the issuance of the daily appointment schedule to the contractor shall be considered same-day cancelled appointments. The contractor shall indicate the cancelled appointment on the Taxi and Interpreter Appointment Form, as provided in Attachment 1 of the PWS, and shall be compensated a rate of fifty (50%) of the appointment price. The contractor shall obtain a signature from the Contracting Officer’s Representative (COR) for each Taxi and Interpreter Appointment Form submitted marked as a same-day cancellation.

1.6.3.2 “No Show” Appointments: Any customer that is more than fifteen (15) minutes late for an appointment will be considered a “no show”. The contractor shall wait at the point of pick-up for a minimum of 15 minutes before categorizing the appointment as a “no show”. The contractor shall indicate the missed appointment on the Taxi and Interpreter Appointment Form, as provided in Attachment 1 of the PWS and shall be compensated a rate of 50% of the appointment price. The contractor shall obtain a signature from the COR for each Taxi and Interpreter Appointment Form submitted marked as a same-day cancellation.

1.6.4 Security Requirements for Key Control: The contractor shall accept full responsibility for all rental property keys entrusted to contractor personnel. Rental property keys shall be turned back in to the Housing office immediately upon the contractor’s return to the Housing office.

1.6.5 Special Qualifications: All contractor personnel are required to be, at a minimum, proficient in both English and Italian. In addition, contractors must demonstrate knowledge of common household terms in English and

Italian. Contractor personnel must also have a valid Italian Driver’s License at all times. The Government reserves the right to verify if contractor personnel is in possession of a valid Italian Driver’s License at any time.

1.6.6 Identification of Contractor Employees: All contractor personnel are required to display an identification badge at all times while engaged in performance of this contract in order to avoid misconception as a Government employee.

1.6.7 Uniform: The contractor shall provide a uniform shirt with either the company name inscribed or a name plate worn, on the shirt, for each employee. Contractor employees shall wear the uniform shirt at all times while engaged in the performance of this contract.

1.6.8 Conduct of Employees: The Contractor shall be responsible for the performance and conduct of all personnel employed under this contract. The Contractor shall prohibit employees from performing work under this contract while under the influence of alcohol, drugs, and other incapacitating agents. Contractor personnel shall abide by all security regulations of the installation and shall be subject to such checks as may be deemed necessary. No verbal or physical abuse shall be tolerated while on duty. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contract employees for reasons stated above does not relieve the Contractor from responsibility for total performance.

1.7 Contracting Officer Representative (COR): A COR will be appointed to the contract. The COR is responsible for monitoring all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract;

perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; notifies both the Contracting Officer (KO) and contractor of any deficiencies; and coordinate availability of government furnished property. A Letter of Designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the contract, resulting orders, or obligate funds.

1.7.1 Monthly Performance Reporting: The COR shall be registered in the Wide Area Work Flow (WAWF) database and shall provide monthly surveillance reports on the contractor’s performance. The COR shall provide an inspection of the contractor’s performance in accordance with the Quality Assurance Surveillance Plan (QASP).

1.7.2 COR Inspection and Acceptance: The contractor shall input each appointment to the Housing Division’s Appointment Management System. The COR will ensure each appointment for accuracy and compliance with the requirements of the contract. The COR will verify that services have been rendered in accordance with the requirements of the contract. Once verified, the COR can accept the services and certify for payment.

1.8 Vehicle Accident Reporting: The contractor shall be responsible for reporting any accidents that occur while performing the duties outlined in this Performance Work Statement. Accidents shall be reported to the COR, immediately upon occurrence. The contractor shall be responsible for completing the Vehicle Incident Report, as provided in Attachment 5 of this PWS.

1.9 Quality Control Plan:

1.9.1 Establishment: The contractor shall establish and maintain a complete Quality Control Plan (QCP) to ensure the requirements of the contract are provided as specified. The contractor shall submit the QCP to the COR for approval within 7 (seven) calendar days after contract award. Work will only be permitted after acceptance of the

QCP.

1.9.2 Quality Control Plan Details: The QCP shall include, but is not limited to the following:

1.9.2.1 An inspection system covering all the services described on this project, specifying those services to be inspected on either a scheduled or unscheduled basis.

1.9.2.2 A method for identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable.

1.9.2.3 Maintenance of a current file of all inspections conducted by the contractor and the corrective action taken.

These documents shall be made available to the COR and the Contracting Officer (KO) during the term of contract.

1.10 Phase-In:

1.10.1 Phase-In Transition to New Contractor: To ensure a smooth transition in the change of work effort from the existing contract, a phase-in period of 15 days (CLIN 0002) is provided. The purpose of the phase-in period is to:

1.10.1.1 Observe work accomplished by current employees and become thoroughly familiar with work requirements and work procedures.

1.10.1.2 Complete personnel requirements (work force) including the hiring of personnel to assure satisfactory performance beginning on the contract start date. The contractor is prohibited from soliciting current personnel for employment during their duty hours, unless interview arrangements are made through the contracting and personnel offices at this installation.

1.10.1.3 Complete training requirements and accomplish necessary training of contractor employees.

1.10.1.4 Complete the development of necessary work plans/procedures.

1.10.1.5 Complete the development of quality control plans and procedures.

1.10.1.6 Obtain necessary Identification and installation passes

1.10.2 Phase-out Transition to New Contractor: If there is a change in contractor or if the operation reverts to in-house, the incumbent contractor shall provide familiarization, as described in paragraph 1.10.1., entitled "Phase-in Transition to New Contractor," to the Government or the follow-on contractor, whichever the case may be. During the phase-out familiarization period, the incumbent shall be fully responsible for operation of all services provided under this contract.

PART 2

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

2.0 GOVERNMENT FURNISHED ITEMS AND SERVICES:

2.1 Services: The Government will provide assistance if needed to contractor personnel in obtaining an installation pass for access onto Caserma Ederle. The contractor is responsible for notifying the Housing office when it is in need of a new pass; installation passes are valid for two years.

PART 3

CONTRACTOR FURNISHED ITEMS AND SERVICES

3.0 CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

3.1 General: The contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 2 of this PWS.

3.2 Personnel: The contractor shall be required to maintain adequate levels of staffing at all times in order to provide uninterrupted performance of the tasks within the PWS. The contractor may be expected to provide as many as six (6) taxi/interpreters at one time during peak season (June, July, August).

3.3 Equipment:

3.3.1 Vehicles: The contractor shall provide its own vehicles for the transportation of customers. Each vehicle must be a sedan or larger, and must be able to accommodate a minimum of one (1) driver and four (4) passengers. All vehicles must be able to accommodate infant and child car seats; customers will be responsible for providing any car seats.

3.3.1.1 Fuel: Any and all fuel costs incurred while performing work under this contract shall be paid for by the contractor.

3.3.1.2 Vehicle Maintenance: The contractor shall be responsible for performing routine maintenance on all vehicles as prescribed in the vehicle manual. The contractor is responsible for all costs incurred for maintenance.

3.3.1.3 Vehicle Safety: The contractor is responsible for ensuring the vehicle meets all minimum Italian safety laws.

Each seat must be equipped with a functional safety belt. The contractor shall also ensure regular servicing and maintenance is performed on the vehicle.

3.3.1.4 Vehicle Insurance: The contractor is responsible for carrying, at a minimum, company liability vehicle insurance of EURO 10 million, as provided by Italian law. The contractor shall have a current “Responsabilita' Civile della Societa’.”

3.3.1.5 Smoking: The contractor shall not be permitted to smoke, nor allow anyone else to smoke, at any time, in the vehicle.

3.3.1.6 Global Positioning System: Each vehicle shall be equipped with a functional Global Positioning System

(GPS).

3.3.2 Cellular Phones: The contractor shall also provide one cell phone per employee, which is to be used as needed throughout each day to communicate with the USAG Housing office. The cell phone shall be turned on and be able to make and receive calls during the hours of operation listed under Part 1.6.2 of the PWS.

3.3.3 Digital Camera/Photographic Equipment: The contractor shall provide their own digital cameras and memory cards or equivalent photographic equipment for taking photos. The contractor is responsible for transferring the photos unto the compact disc rewritable (CD-RW) for each listed property utilizing the Housing Division’s stand-alone computer.

3.4 Responsibilities:

3.4.1 Driving Laws: The contractor shall be responsible for complying with any and all Italian driving laws and regulations, including, but not limited to: speeding, parking restrictions, seat belt laws, and cell phone usage while operating a vehicle. The contractor shall be responsible for any and all fines incurred during the performance of the contract.

3.4.2 Parking Fees and Tolls: The contractor shall be responsible for any and all parking fees and tolls incurred during the performance of the contract.

3.5 Customer Satisfaction Survey: The contractor shall provide a copy of the Customer Satisfaction Survey, Attachment 2, to the customer at the conclusion of each appointment. Customers shall be instructed to return the completed Customer Satisfaction Survey to the USAG Housing office reception desk.

PART 4

SPECIFIC TASKS

4.0 SPECIFIC TASKS AND SERVICES:

4.1 Basic Services: The contractor shall provide taxi transportation and interpreter services to eligible military, civilian and contractor personnel. Housing customers may request taxi-interpreter services to view available rental units, including Government-owned units, Government-leased units and privately leased units, to perform inspections of furnished and unfurnished privately leased units, as well as requesting representation during the activation and de-activation of utilities for privately leased units.

4.2 Taxi and Interpreter Service to Available Rental Properties:

4.2.1 Transportation: The contractor shall provide pick-up and return transportation for customers, to the USAG Housing office or Caserma Ederle, Bldg 108-Davis Hall. The contractor is authorized to pick-up the same Housing customer a maximum of three appointments for property showing, property inspection and/or utility service transportation. The contractor shall charge the appropriate rate for each appointment in accordance with the awarded pricing book.

4.2.2 Property Showing and Interpretation: The contractor shall accompany customers to provide an explanation of each property’s components and answer any housing-related questions the customer(s) have during the tour of the available rental unit or Government-leased quarters. The contractor shall also provide housing-related interpretation and translation services requested by the customer during the tour. At the conclusion of each appointment the contractor shall complete a Taxi and Interpreter Appointment Form, as provided in Attachment 1 of the PWS. Each Taxi and Interpreter Appointment form shall be signed by the contractor and the customer, and the contractor shall be responsible for turning in the completed form to the USAG Housing office at the completion of each workday.

4.2.3 Unfurnished Rental Property Inspection and Interpretation: The contractor shall perform a thorough inspection of each unfurnished property with the renter and owner. The contractor shall document in detail the condition of the property on the Private Rental Property Inspection Form, provided as Attachment 3 to the PWS. The contractor shall provide photographs of each area of the property where damage is recorded. The contractor shall also show the occupant the location of all utility meters and explain to the occupant how to operate heating unit controls and maintain the water tanks. At the conclusion of each appointment the contractor shall complete a Taxi and Interpreter Appointment Form, as provided in Attachment 1 of the PWS. Each Taxi and Interpreter Appointment form shall be signed by the contractor and the customer, and the contractor shall be responsible for turning in the completed form to the USAG Housing office at the completion of each workday.

4.2.4 Furnished Rental Property Inspection and Interpretation: The contractor shall perform a thorough inspection of each furnished property with the renter and owner, and document in detail the condition of the property on the Private Rental Property Inspection Form, provided as Attachment 3 to the PWS. The contractor shall provide photographs of each area of the property where damage is recorded. All furniture provided by the owner shall be documented on the Landlord’s Personal Property Inventory Form, provided as Attachment 4 to the PWS. The contractor shall also show the occupant the location of all utility meters and explain to the occupant how to operate heating unit controls and maintain the water tanks. At the conclusion of each appointment the contractor shall complete a Taxi and Interpreter Appointment Form, as provided in Attachment 1 of the PWS. Each Taxi and Interpreter Appointment form shall be signed by the contractor and the customer, and the contractor shall be responsible for turning in the completed form to the USAG Housing office at the completion of each workday.

4.2.5 Utility Services Representation and Interpretation: The contractor shall represent the renter and provide interpretation services during the activation and de-activation of utility services. At the conclusion of each appointment the contractor shall complete a Taxi and Interpreter Appointment Form, as provided in Attachment 1 of the PWS. Each Taxi and Interpreter Appointment form shall be signed by the contractor and the customer, and the contractor shall be responsible for turning in the completed form to the USAG Housing office at the completion of each workday.

4.2.6 Codice Fiscale Representation and Interpretation: The contractor shall provide drop-off and pick-up services of codice fiscale paperwork to the Agenzia del Entrata. These services shall be performed upon request of the USAG Housing office. Occasionally, the contractor will be requested to represent the renter and provide interpretation services at the “Agenzia delle Entrate”. At the conclusion of each scheduled appointment the contractor shall complete a Taxi and Interpreter Appointment Form, as provided in Attachment 1 of the PWS. Each Taxi and Interpreter Appointment form shall be signed by the contractor and the customer, and the contractor shall be responsible for turning in the completed form to the USAG Housing office at the completion of each workday.

4.3 Transfer of Property Photos: Each property listed with the USAG Housing will have one compact disc-rewritable (CD-RW), which is in possession of the Housing Division, for storing photos. The contractor is responsible for the transfer of all property damage photos from the contractor’s photographic equipment to the property’s CD-RW by utilizing the Housing Division’s stand-alone computer. The contractor shall perform the transfer of photos within one week of the property inspection.

PART 5

SECURITY REQUIREMENTS / TRAINING

5.0 Security Requirements / Training:

5.1 Level I Training: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled-access areas will complete AT Level I Awareness Training within 30 calendar days after the contract start-date.

The contractor will submit certificates of completion for each affected contractor employee and subcontractor employee to the COR, prior to issuance of Installation Access Passes. AT Level I Awareness Training is available online https://atlevel1.dtic.mil/at. New employees must complete the training within 30 calendar days of their reporting for duty and submit certificates after completion of the training to the COR.

5.2 IWATCH/iSALUTE Training: The contractor and all associated sub-contractors shall brief all employees on the local OPSEC and iWATCH/iSALUTE programs. This locally developed training will be used to inform employees of the types of behavior to watch for, and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days after contract award and within 30 calendar days after new employees commence contract performance, with the results reported to the COR.

5.3 OPSEC Training: Operations Security: Contractor employees must complete Level I OPSEC Awareness Training. New employees must be trained within 30 calendar days of reporting for duty and annually thereafter, with reports submitted to the COR in a timely matter.

5.4 Access and General Protection/Security Policy and Procedures: The contractor shall obtain entry passes for each employee through the COR. The contractor shall inform his personnel that they may be subjected to search when entering or leaving the installation at the discretion of the Installation Commander. Upon completion of the contract work or upon employee termination, the contractor shall return all passes to the COR. The contractor and all associated sub-contractors' employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by Government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshall Office, Director of Emergency Services, or Security Office. The contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

5.5 Physical Security: The contractor shall be responsible for safeguarding all Government equipment information and property provided for contractor use. At the close of each work phase, Government facilities, equipment, and materials shall be secured. Contractor personnel shall assure that all equipment is turned off and stored in the designated storage areas, together with supplies, upon completion of work. The contractor shall be held responsible for the safe storage of materials and equipment in Government areas and near the work site(s).

PART 6

TECHNICAL EXHIBIT AND ATTACHMENT LISTING

6.0 TECHNICAL EXHIBIT AND ATTACHMENT LIST:

6.1 Technical Exhibit A - Performance Requirement Summary

6.2 Attachment 1 —Taxi and Interpreter Appointment Form

6.3 Attachment 2—Customer Satisfaction Survey Form

6.4 Attachment 3—Private Rental Property Inspection Form

6.5 Attachment 4—Landlord’s Personal Property Inventory Form

6.6 Attachment 5—Vehicle Incident Report

6.7 Enclosure A – Pricing Book (Separate Document)

6.8 Enclosure B – Self-Certification for Anti-Mafia (Separate Document)

TECHNICAL EXHIBIT A

PERFORMANCE REQUIREMENTS SUMMARY

SERVICE DELIVERY SUMMARY: The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE STANDARDS AND WORKMANSHIP: All work under this contract must conform to the standards of the specifications defined in this PWS. Work not meeting these specifications shall be corrected by the Contractor at no expense to the Government.

Performance Objective Standard Performance

Threshold Method of

Surveillance

PRS # 1. The contractor will be made aware and shall not engage in any type of trafficking in persons

IAW, PGI 222.17

Contractor employees will be monitored by the COR.

Zero Deviation Periodic Inspection Customer Complaint

PRS #2. Special Qualifications Para. 1.6.5

Contractor personnel are required to be, at a minimum, proficient in both English and Italian and also must demonstrate knowledge of common household terms in English and Italian.

95% Random Sample

PRS #3. Identification Para 1.6.6

All Contractor personnel are required to display an identification badge at all times in order to avoid misconceptions

95% Random Sample

PRS #4. Uniform Para 1.6.7

The Contractor shall provide a uniform shirt with the company name inscribed on the shirt, for each employee.