PWS_USAG_Benelux-Brussels-HNC-combined_PWS-Revised_6_Feb_2019.pdf

Page 1 of 110 Rev 3-May 2017

PERFORMANCE WORK STATEMENT (PWS)

CUSTODIAL CLEANING SERVICES FOR USAG BENELUX - BRUSSELS

Part 1

General Information

1. GENERAL: This is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of services/Introduction: This is a non-personal services contract to provide Custodial Cleaning

Services for the USAG Benelux-Brussels and the Brussels Health Clinic. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Background: The USAG – Benelux-Brussels mission is to provide Base Operations to joint military, civilians and their families, to include interagency community members with a quality of life equal to the quality of their service. Part of the quality of life missions is to have a neat, safe, and healthy work environment.

1.3. Scope: The Contractor shall provide non-personal custodial cleaning services that will conform to this PWS.

Custodial Cleaning service will maintain buildings in a safe, satisfactory facilities conditions and present a clean, neat and professional appearance of the buildings. The scope of Custodial Services is to provide a clean and safe environment for staff and visitors while maintaining facilities at the highest standard.

1.4 Objectives: Cleaning is important wherever it is undertaken. Applying the right cleaning methodologies, backed up by rigorous custodial staff training, is critical. At the end of each cleaning cycle, all the buildings, surfaces and equipment listed in Attachment 4, Technical Exhibit D - Building inventory list, shall be clean, neat, and sanitized.

1.4.1 Objectives: (Health Clinic) Cleaning is important wherever it is undertaken, whether in high-risk clinical situations or in public areas of a hospital, applying the right cleaning methodologies, backed up by rigorous custodial staff training, is critical. At the end of each cleaning cycle, all the inside building surfaces and equipment listed in Attachment 4, Technical Exhibit D, Building inventory list, shall be clean, neat, and sanitized.

1.5 Period of Performance: The period of performance is equal to the Ordering Period and shall be for four (4) years starting 01 May 2019 until 30 April 2023

Base Year: from 01 May 2019 through 30 April 2020

1st Option Period: from 01 May 2020 through 30 April 2021

2nd Option Period: from 01 May 2021 through 30 April 2022

3rd Option Period: from 01 May 2022 through 30 April 2023

52.217-8 Option: from 01 May 2023 through 31 October 2023

1.6 General Information:

1.6.1 Quality Control Plan (QCP): The contractor shall develop and maintain a Quality Control Plan to ensure services are performed IAW this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract. At a minimum, the QCP must be in the English language and include the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, duties, responsibilities, of each member of the contractor's Quality Control Team.

b. How the contractor will monitor work to ensure that performance complies with all timelines, deadlines, and goals.

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c. How the contractor will monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses.

d. How the contractor will monitor and ensure staff qualifications remain current and valid throughout contract performance.

e. How the contractor will ensure all keys issued will remain controlled items (See 1.7.7 Key Control)

f. How the contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future

g. How the contractor will file and save all Quality Control related documents for the life of the contract.

The initial QCP shall be submitted as part of the quotation submission.

The Contractor shall bring identified issues or potential problems that might affect future performance to the attention of the Contracting Officers Representative (COR) as soon as possible. Verbal reports will be followed up by written reports within five (5) calendar days.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract IAW the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays:

US Holidays: Work shall be performed during U.S. holidays occurring during the normal workweek except for New

Year’s Day 1 January, Veteran’s Day November 11 & Christmas Day December 25.

Observed U.S. holidays:

Martin Luther King Jr.’s Birthday 3rd Monday in January Labor Day 1st Monday in September

President’s Day 3rd Monday in February Columbus Day 2nd Monday in October

Memorial Day Last Monday in May Thanksgiving Day 4th Thursday in November

Independence Day July 4th

Host Nation Holidays: Work shall be performed during local Host Nation holidays occurring during the normal workweek, except, work must NOT be performed on those Belgian holidays during the normal workweek that occur on same date as the US Holidays

Belgian holidays:

Whit-Monday Varies yearly

New Year’s Day January 1st Independence Day July 21st

Good Friday Varies yearly Assumption August 15th

Easter Monday Varies yearly All Saints Day November 1st

Labor Day May 1st Armistice Day November 11th

Ascension Day Varies yearly Christmas Day December 25th

1.6.3.1 Recognized Holidays (Health Clinic):

US Holidays: Work will NOT be performed on U.S. holidays occurring during the normal workweek. When a U.S holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

Host Nation (Belgium) Holidays: Work must be performed on Belgium official holidays occurring during the normal workweek, except, work must NOT be performed on Belgium official holidays that occur on same date as

US holidays.

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of

06.00hrAM and 22.00hrPM, and during days of operation as indicated in the below diagram. Except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. The contractor shall provide the COR a detailed annual work schedule for each building, Page 3 of 110 Rev 3-May 2017 each floor, showing the different work phases, dates and times of the works. This work schedule shall be presented to the COR and KO for approval, within 7 calendar days after contract award date.

Building Name Custodial Operation hours Operation days

Building # 1 Garrison Main Between 07.30hr and 17.00hr Monday thru Friday

Building # 2 Garrison Main Between 07.30hr and 17.00hr Monday thru Friday

Building # 3 Garrison Main Between 07.30hr and 17.00hr Monday thru Friday

Building # 3 Gymnasium/Fitness Between 6.00hr and 22.00hr Monday thru Sunday

Building # 3 CDC Between 17.00hr and 22.00hr Monday thru Friday

Building # 4 Garrison Main Between 07.30hr and 17.00hr Monday thru Friday

Guard shacks (6ea) Garrison Main Between 07.30hr and 12.00hr Monday thru Friday

Building 80011 Sterrebeek Health Clinic Between 16:00hr and 22:00hr Monday thru Friday

Building 80015 Sterrebeek CDC Between 08.00hr and 14.00hr Monday thru Friday

Building 80015 Sterrebeek CYS Between 08.00hr and 14.00hr Monday thru Friday

Building 80010 Sterrebeek Racquet ball court Between 07.30hr and 17.00hr Monday thru Friday

Building 80017 Sterrebeek Field restrooms Between 07.30hr and 17.00hr Monday thru Friday

Building 80008 Sterrebeek Old gymnasium Between 07.30hr and 17.00hr Monday thru Friday

Building 80019 – 80024 –

80025 Sterrebeek

Guard shacks Between 07.30hr and 12.00hr Monday thru Friday

Paragraph 5.2.10 - Stripping and Finishing on Vinyl and Hard Floors - During week-days (Mondays thru

Fridays) Stripping and Finishing shall be performed before or after the community regular duty hours.

Regular duty hours are 07:30 A.M. thru 5:30 P.M., or/and during non-occupations of the buildings

(week-ends, holidays) - to be coordinated with the COR and Building Coordinator.

Paragraph 5.2.6 - Carpet Cleaning - During week-days (Mondays thru Fridays), Carpet Cleaning

Services shall be performed before or after the community regular duty hours. Regular duty hours are

07:30 A.M. thru 5:30 P.M., or/and during non-occupations of the buildings (week-ends, holidays) - to be coordinated with the COR and Building Coordinator.

1.6.5 Training Holidays: USAREUR has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.6 Place of Performance: The work to be performed under this contract will be performed at:

a. USAG Benelux-Brussels Chaussee de Louvain 13, 1932 Sint-Stevens-Woluwe

Buildings # 1, # 2, # 3, # 4 and 6ea guard shacks

b. USAG Benelux-Brussels Health Clinic Building 80011 Sterrebeek Annex. J.F. Kennedylaan 10, 1933 Sterrebeek

Building 80015 (CYS and CDC), building 80010 (racquet-ball bldg.), building 80017 (field restrooms), building

80008 (gymnasium), buildings 80019, 80024, 80025 (3ea guard shacks).

1.6.7 Type of Contract: The government will award an Indefinite Delivery Indefinite Quantity (IDIQ) Contract with Firm Fixed Price CLINs.

1.7 Security Requirements:

1.7.1 Security Program: Contractor personnel performing work under this contract must have a valid ID Card and “Standards of Good Conduct Type I” 5 calendar days before the works start date, and must maintain this level of security required for the life of the contract.

1.7.2. Personnel Security Clearance Requirements:

(a) Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain

Page 4 of 110 Rev 3-May 2017 required documentation or clearances IAW AE Regulation 190-16, Installation Access Control, will be grounds for denying access to U.S. installations and controlled areas. The Contractor is responsible to ensure that any

Subcontractor used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any Subcontractor utilized by the contractor, are made aware of and comply with these requirements.

(a) The Contractor is responsible for being aware of and complying with the requirements associated with

Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control (IAC) processing requirements.

(b) The Contractor is responsible for returning installation passes to the issuing Installation Access Control

Office (IACO) when the contract is completed or when a contractor employee no longer requires access.

(c) AE Regulation 190-16 (and AE Regulation 190-16-G German translation) can be found on the following websites: http://www.409csb.army.mil/library/AER-190-16.pdf and http://www.409csb.army.mil/Library/AER-

190-16-G.pdf.

(d) Below is the responsible Organizational Sponsor & Installation Access Control Office for this contract:

Organizational Sponsor: USAG Benelux-Brussels DPW Karel Pauwels

Location: Chaussee de Louvain 13, Sint-Stevens-Woluwe 1932 Building No: # 3 Room 3-319

DSN Phone No: 368-9758 Commercial Phone No: 0032(0)2. 717.9758

Installation Access Control Office: USAG Benelux-Brussels IACS Office Mrs. Sundseth Nermin

Location: Chaussee de Louvain 13, Sint-Stevens-Woluwe 1932 Building No: # 4 Room 317C

DSN Phone No: 368-9853 Commercial Phone No: 0032(0)2.717.9853

1.7.3 Installation Access: The contractor shall provide an installation access pass request log to the COR five (5) calendar days before start date of the works. The pass log shall be updated as employees are added or removed and submitted to the COR within five (5) days after changes.

Upon the termination of employment or termination/cancellation of this contract, the Contractor is responsible to collect the installation access passes. The contractor shall collect the installation access passes the same day employment of an individual has expired/terminated, and shall return them to the issuing office within three (3) workdays.”

1.7.4 Background Checks: See para 1.7.1 Security Program

1.7.5 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.7.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. If applicable, government issued access badges shall not be worn outside designated facilities where visible to the general public. The Contractor shall immediately report suspicious activities to security personnel.

1.7.7 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The

Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The

Contractor shall immediately report any incidents of lost or duplicate keys/key cards to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting

Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the

Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the

Government and the total cost deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor http://www.409csb.army.mil/library/AER-190-16.pdf http://www.409csb.army.mil/Library/AER-190-16-G.pdf http://www.409csb.army.mil/Library/AER-190-16-G.pdf

Page 5 of 110 Rev 3-May 2017 shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the

Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

1.7.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office. The contracting officer, COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.7.9 Contracting Officer Representative: The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the

Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the

Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property and provide site entry of Contractor personnel. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.7.10 Key Personnel: The following personnel are considered key personnel by the government: the Contractor’s

Project Manager and Alternate Contract Manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. All key personnel shall have a professional working English ILR (Interagency Language Roundtable) scale 3 language proficiency level. List of all key personnel with names, title and phone number, shall be part of contractor’s quotation submission.

1.7.11 Special Qualifications: The Contractor shall have competent personnel trained in the custodial trade, and must also demonstrate a past experience of minimum 3 years in cleaning/custodial contracts, the past experience demonstration will be part of the contractor`s quotation submission.

The contractors on site custodial crew Team Leader shall have as a minimum a limited working English ILR scale 2 language proficiency level.

The prime contractor is responsible for ensuring the company possess and maintain the following valid certifications during the entire execution of this contract:

VCA (Veiligheid Checklist Aannemers) Safety management system (Système de gestion de la sécurité), for prime and sub-contractors.

ISO 9001, Company management system (Système de management de l’entreprise);

ISO 14001, Compliance with environmental standards and procedures (Respect des normes et procédures relatives à l’environnement).

1.7.12 Identification of Contractor Employees: All contract personnel attending meetings, answering

Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel identification shall be easily identifiable through the display of badges IAW AER 27-715 Contractor

Identification.

1.7.13 Contractor Travel: Reserved

1.7.14 Other Direct Costs: Reserved

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1.7.15 Data Rights: The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be

Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other

Government rights.

1.7.16 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the

Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall apply, and shall be controlled and protected under the provisions of the Privacy

Act of 1974, Public Law 93-579, and 5 United States Code (U.S.C.) Section 552a.

The use of propaganda violates DOD Commercial Use of Imagery Guidelines stated at

(http://www.defenseimagery.mil/products/dodimagery/commercialuse.html. The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.7.17 Non-Disclosure Statements: Reserved

1.7.18 Organizational Conflict of Interest (OCI): Reserved

1.7.19 Phase In /Phase Out Period: Reserved

1.7.20 Safety: The following regulations in matter of safety and health will be applicable:

a) Site Specific Installation Traffic Rules: Generally, the Belgium Road Traffic Code applies on all installations located in Belgium. The speed limit on installations, if not otherwise posted, is Maximum 15 km/h. At the Sterrebeek compound no vehicle traffic will be allowed between 08.00hr and 09.30 AM, and between 15.00hr and 15.30 PM (school busses traffic hours).

General Regulations for Electrical Installations (RGIE)

b) Standard Specifications # 105 from the “Régie des Bâtiments”, 1990 issue, with its errata and addenda.

c) USAG Benelux Memo 385-1, 1 Jul 2010. Safety & Occupation Health.

d) Occupational Safety & Health Administration (OSHA) and OSHA equivalent regulations, USACE Safety

& Health Requirements Manual (EM-385-1-1; Sept 2008)

Contractor shall apply all Garrison, Belgian, European and United States Safety Standards. Most stringent regulations will apply in case of a conflict. All contractor’s personnel shall have and use the proper Personal

Protective Equipment (PPE). All Contractor’s tools, equipment, materials and machinery (ie. cherry-pickers) shall be CE certified for European Conformity. US Government is not responsible for any safety incident.

1.7.20.1 Safety Plan and Program: The Contractor shall provide a site specific safety plan (English language) which is tailored to the work being performed, based on the size and complexity of the works to be accomplished.

Significant hazards to life, limb, and property must be provided in writing to the Government COR with identified controls to prevent these hazards before commencing work. At a minimum, the safety plan shall address the following:

a) Person with lead responsibility for safety;

b) Company safety compliance inspections of the worksite;

c) Worksite housekeeping;

d) Requirements for the use of personal protective equipment;

e) Any special hazards and mitigation actions (Hazard Analysis) for Hazardous materials;

f) Confined Space Entry;

g) Lock Out-Tag-out.

http://www.defenseimagery.mil/products/dodimagery/commercialuse.html

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The Contractor shall provide the site specific safety plan during the pre-performance meeting and within 5 calendar days after any change.

The Government COR will immediately forward the provided safety plan to the Installation Safety Office for review and use during the scheduled safety briefing with the Contractor person in charge and the Government POC.

The Contractor person-in-Charge together with the Government COR will receive a general safety briefing from the

Installation Safety Office prior to beginning Work (both the Contractor and Government COR will attend). The

Government COR will schedule the Safety Briefing with the Safety Office. At the briefing, the Contractor will receive as a minimum: information on attaining immediate assistance from First Responder Personnel, Location and phone numbers for the Installation Safety Office, the Hazardous Material Control Center, the Fire Prevention Office, and the DPW Environmental Division.

1.7.22 Environmental Compliance: Contractor shall apply all Belgium Final Government Standards (BE-FGS) for handling, storage and disposal disposals of any HAZMAT and wastes. Flammable liquids and other hazardous materials will not be stored on site. The Contractor shall instruct contractor personnel on hazardous material correct use, storage, potential dangers and protective measures to be taken. Third parties shall not be endangered by the use of hazardous materials. Material data sheets (SDS) shall be readily available for all hazardous materials being used.

Belgium Final Government Standards are available at USAG Benelux DPW Environmental Division, POC Mrs.

Sabine Schneider, E-mail sabine.schneider.ln@mail.mil, telephone: 0032(0)68.27.62.69

1.7.22.1 Environmental Compliance Plan and Program: All Contractor personnel, assigned to the performance of the tasks of this PWS, shall abide by all applicable regulations, rules, guidance, policies, legislation and laws governing US operations in Belgium to include at a minimum but not limited to, the following:

a) AER 200-1, Army in Europe Environmental Quality Program, 8 May 2012

b) AR 200-1, Environmental Protection and Enhancement, 13 December 2007

c) Final Governing Standards (FGS) for Belgium, July 2016

d) Garrison Environmental Management System (EMS) Policy, procedures and requirements:

The Garrison EMS is explained during the pre-performance safety meeting and/or in the EMS manual, which may be requested from the Environmental Division.

e) Executive Order 12856 “Federal Compliance with Right-to-Know Laws and Pollution Prevention

Requirements”, 03 August 1993

f) ISO 14001, Environmental Managements System, 15 September 2015

g) ADR – Accord Européen Relatif au Transport International des Marchandises Dangereuses par Route

(European agreement for international shipping of dangerous goods)

In case of a spill the Department of Emergency Services (DES) and Directorate of Public Works Environmental

Division (DPWENVD) must be informed so they can initiate a spill response. During business hours either the DES

Fire Prevention and Protection division can be contacted on DSN 368 9769, Commercial +32 (0)2 717 9769 or the

DPW on DSN 368-9736, Commercial +32 (0)2 717 97 36. Outside of normal business hours the Military Police

(MP) Desk can be contacted at +32 (0)2 717 97 69.

1.8 Required Training:

1.8.1 Anti-Terrorism (AT) Level I Training:

AT Level I Training.

All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled-access areas will complete AT Level I awareness training within 14 calendar days after contract award date, or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor will submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the contracting officer, if a COR is not assigned, within seven calendar days after training is completed by all employees and subcontractor personnel. AT Level I awareness training is available online at https://atlevel1.dtic.mil/at.

mailto:sabine.schneider.ln@mail.mil https://atlevel1.dtic.mil/at

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1.8.2 OPSEC Training:

OPSEC Training.

According to AR 530-1, new contractor employees must complete Level I OPSEC training within 30 calendar days after they report for duty. All contractor employees must complete annual OPSEC awareness training.

1.8.3 iWATCH Training:

iWATCH/iSALUTE Training.

The contractor and all associated subcontractors will brief all employees on the local iWATCH/iSALUTE program

(training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the

POC/COR. This training will be completed within thirty (30) calendar days after the contract is awarded.

1.8.4 Information Assurance (IA) Training: Reserved

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PART 2

DEFINITIONS & ACRONYMS

2.1 Definitions:

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the government.

The term used in this contract refers to the prime.

Contracting Officer - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does

NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the

Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance - The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Subcontractor - One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services IAW the contract.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms:

ACOR Alternate Contracting Officer's Representative

AER Army Europe Regulation

AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation

BLDG Building

CCE Contracting Center of Excellence

CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and Hawaii)

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COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

COTS Commercial-Off-the-Shelf

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

FAR Federal Acquisition Regulation

BLDG Building

HIPAA Health Insurance Portability and Accountability Act of 1996

IAW In Accordance With

KO Contracting Officer

N/A Not Applicable

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Plan

REF Reference

TE Technical Exhibit

USAG US Army Garrison

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PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services:

3.1 Services: The Government will provide NO services of any kind.

3.2 Facilities: The Government will provide six (6) storage spaces for the purpose of storing materials and equipment, excluding flammable and hazardous materials. The Government is not responsible for the (loss of)

Contractor's supplies or equipment or for the Contractor's employees' personal belongings. The Contractor will be required to maintain clean and odorless storage spaces . Materials and equipment will be stored and organized in such a manner as to allow easy access and movement in closet. Closets will be locked at all times. Storage closets locations shall be identified during the obligated pre-bidding site visit.

Storage space location : size :

Bldg. # 3 Fitness Janitorial closet 1.5m x 2m

Bldg. # 3 CDC Janitorial closet 2m x 2m

Bldg. # 2 -1 level (underground parking) 3.5m x 5m

Bldg. 80010 (Racquet-Ball bldg.) 2m x 1.5m

Bldg. 80015 (CYS bldg.) 2m x 1.5m

Bldg. 80011 (Brussels health Clinic) 2m x 1.5m

3.3 Utilities: The Government will provide potable water from existing water faucets (max 3bar – ½”) and electric power (240V 16A Single Phase) from existing outlets. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish the services in this PWS.

3.4 Equipment: The Government shall not provide any equipment

3.5 Property Management: Reserved

3.6 Materials: The Government shall not provide any materials.

3.7 Training: As specified in Part 1 of this PWS

3.8 Common Access Cards (CAC): Reserved

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PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract as listed under attachment 3 of this PWS.

4.2 Secret Facility Clearance: Reserved

4.3 Materials:

USAG Benelux-Brussels Materials: The Contractor shall provide adequate numbers of the here below listed expendable materials, for a total of 150 permanent on site personnel and an average of 100 daily visitors Monday thru Sunday, to effectively fulfill the scope of this contract. The Contractor shall have backup/spare materials on hand to provide continued services in the event primary materials are not available, damaged, or run out.

Plastic Trash Can Liners/Bags: suitable and sized for all the type of trash receptacles and paper shredder receptacles

Toilet Tissue: two-ply quality, suitable and sized for all the type of installed toilet paper dispensers.

Toilet paper dispensers.

Paper hand towels: bi-fold, tri-fold and rolls, suitable and sized for all the type of installed toilet paper dispensers

Paper towels dispensers.

Hand soap: liquid anti-bacterial soap for all installed dispensers, and/or hand size push/pump when installed dispensers are non-operational or not available;

Soap Dispensers.

Recycled products: 100 percent of all furnished paper products (toilet tissue and paper/hand towels) shall contain recycled materials;

Urinal drain filters PVC;

Urinal de-calcium tablets or liquids;

Hygiene container liners

Ladies Bins;

Restrooms air fresheners and air freshener liquids;

Restrooms daily cleaning inspection sheet holders.

All cleaning products shall be bio degradable.

Brussels Health Clinic Materials: The Contractor shall provide adequate numbers of the here below listed expendable materials, for 30 permanent medical personnel and an average of 70 patients/visitors daily Monday thru

Friday, to effectively fulfill the scope of this contract. The Contractor shall have backup/spare materials on hand to provide continued services in the event primary materials are not available, damaged, or run out. All materials shall be bio degradable.

Trash can liners/bags: suitable and sized for the type of installed trash receptacles, black color.

Liners for the recycling containers

Toilet tissue: two-ply quality, suitable and sized for the type of installed toilet paper dispensers.

Paper hand towels: two-ply quality, suitable and sized for the type of installed hand paper dispensers.

Hand soap: liquid and hard anti-bacterial soap for the installed soap dispensers.

Urinal de-calcium tablets – odorless.

Hygiene containers with liners, for female restrooms.

All cleaning and disinfectant products.

Cleaning products shall be bio degradable

4.4 Equipment: The Contractor shall provide all equipment to meet the requirements under this PWS.

Ladders, scaffolding, mobile elevators (cherry-pickers) shall be CE certified, and anti-scratch protected to prevent any inside floors surfaces being damaged or spoiled. Contractor is responsible to clean and repair eventual damage to the floors, walls or ceilings that occurred during the performance of this contract, at his own expense.

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4.5 Common Access Cards (CAC): The contractor shall provide the following information: Last, First Middle

Name, Cadency Name, and date of birth to the COR at the start date of the services and for any new workers thereafter. Note: IACs are Government property and must be accounted for.

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PART 5A

SPECIFIC TASKS for USAG Benelux-Brussels

5A.1. Basic Services: The contractor shall provide custodial services for the USAG Benelux-Brussels Main and

Sterrebeek The Contractor shall provide all labor, management, tools, equipment, machinery, supplies, cleaning products, supervision, transportation, and other items or services as specified in this PWS, in such a manner that the

USAG Benelux-Brussels buildings will present a neat, clean, sanitized and professional appearance.

5A.2. Regular Cleaning:

5A.2.1 Clean and supply kitchens, breakrooms and food service areas.

Clean kitchen equipment. The contractor will remove all grease, film, dirt, smudges, dry soil, food remnants, water spots, and other foreign matters from all exposed surfaces of stoves, ovens, kitchen hoods, microwave ovens, refrigerators, dish washers, kitchen sinks and hand wash stations, from kitchen wall tiles and splash tiles, kitchen cabinets and service counters, and from the kitchens and breakrooms in-and exit doors, including the doors hardware. After cleaning, the equipment will be disinfected, be free of grease, film, soil, dirt and foreign matters. No wipe marks will be visible after cleaning. Contractor shall use bio degradable pH neutral cleaning and sanitizing products. In case that sink drains or floor drains are clogged, contractor shall make maximum effort to unclog the drains using plungers or other small suitable tools for this purpose.

Clean tables: The contractor will remove all grease, film, dirt, smudges, dry soil, food remnants, water spots and other foreign matters (such as chewing gum residue) from table tops, underneath table tops and from table legs. All movable items on table tops and breakroom counters will be moved if needed, and put back to their original position after cleaning. After cleaning, table surfaces will be disinfected and have a clean, uniform appearance with no streaks and stains.

Clean chairs: The contractor will remove all grease, film, dirt, smudges, dry soil, food remnants, water spots and other foreign matters from chairs. After cleaning, all chairs will have a clean, uniform appearance with no streaks and stains.

Floor Care. All floor surfaces shall be maintained IAW para 5.2.8 of this PWS

Supply. Contractor shall ensure that all the hand towel dispensers and soap dispensers are fully supplied at the end of each cleaning cycle. Spare stock supplies shall be nearby available in sufficient quantities so supplies do not run out before the next service date. If supplies run out prior to the next service date, the Contractor shall refill within two hours of notification..

Trash Removal. Trash shall be removed IAW para 5.2.4

5A.2.2. Clean and supply restrooms, shower rooms, dressing rooms, and sauna`s

Clean and Disinfect. All exposed surfaces of sinks, toilets, urinals, lavatories, shower tubs, shower mats (anti slip), shower doors, plumbing fixtures, mirrors and mirror lights, diaper baby changing tables, saunas, partitions, hand towels dispensers, toilet paper and soap dispensers, hygiene containers, toilet brushes, walls (tiled and non-tiled), stalls, stall doors, shower doors, entry doors (including door handles and kick plates), ceiling mounted air ventilation grills, doors and wall mounted air ventilation grates, clothes lockers, dressing rooms benches, and other such surfaces shall be thoroughly cleaned and disinfected. Restrooms, shower rooms, and dressing rooms shall be left with a clean, pleasant scent/fragrance odor or no odor at all. After cleaning, all surfaces will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Silicone joints on wall tiles, around shower tubs and shower doors, on sinks, on urinals and toilets shall be kept free of stains, firm and mold. After each cleaning cycle, a small amount nontoxic de-scaling liquid shall be added into the urinals drains to keep urinal drain traps and drain pipes in optimal condition. Shower and floor drains shall be opened, cleaned and disinfected daily. In case urinals drains, toilet drains, shower drains, sink drains or floor drains are clogged: contractor shall make maximum effort to unclog the drains using plungers or other small suitable tools for this purpose. If a clogged urinal, shower, sink or toilet cannot be unclogged, the contractor shall install a “out of order” warning sign and report the issue to the COR.

Hygiene containers in female restrooms shall be emptied and serviced once a month. Contractor shall use bio degradable pH neutral cleaning and sanitizing products. Damaged dispensers shall be repaired. If the repair is not feasible the contractor shall deliver and install new dispensers identical in size and type as the existing ones, at no additional costs for the US government. Contractor shall install a monthly maintenance service document on the inside of each main entrance door of the restrooms and dressing rooms, the document will show the date and time when the service is completed, and the signature of the worker, completed service documents shall be forwarded to the COR the 1st work day of each month.

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Floor Care. All floor surfaces shall be maintained IAW para 5.2.8

Floor cleaning tools such as, mops, towels and buckets that are used to clean the restroom floors shall differ from the cleaning tools that are used to clean the other floors. Restrooms floors shall have dedicated cleaning tools and materials and they shall be stored separate from the other cleaning tools and materials.

Supply. Contractor shall ensure that all restrooms are stocked sufficiently with supplies including toilet tissue, paper towels, liquid and hand soap and deodorizing liquids. Stock shall be in sufficient quantities so supplies do not run out before the next service date. If supplies run out prior to the next service date, the Contractor shall refill within two hours of notification. Damaged dispensers shall be replaced with new. Contractor shall provide hygiene containers for all female restroom stalls, to be serviced once a month. Each hygiene container will be fitted with a cover with flap and visual deflector, and will be protected inside by a plastic bag. Container will also contain an active bactericidal liquid.

Trash Removal. Trash shall be removed IAW 5.2.4

5A.2.3. Clean and disinfect drink fountains.

Cleaning. Clean all porcelain and polished metal surfaces, including the faucet, knobs, orifices and drain as well as the outer surfaces of fountain. After cleaning the entire drinking fountain shall be free from streaks, stains, spots, smudges, scale, and other obvious removable soil. Metal surfaces shall have a neat polished look after the cleaning.

Disinfect. . Spray a disinfectant cleaner onto the entire drinking fountain. Make sure to spray directly into the drinking mouth piece, allow the disinfectant to sit for a minimum of 10 minutes (depending disinfectant manufacturers guidance’s), and use damp paper towels to wipe the disinfectant off of the fountain.

5A.2.4 Remove Trash

a. Trash Collection/Removal. All wastebaskets and other trash containers within the areas, including the exterior waste baskets located nearby the building entrances, shall be emptied and returned to their initial location. All waste from trash receptacles will be removed from the area and emptied into the designated trash dumpsters in such a manner as to prevent the surrounding area from becoming littered. Dumpster lids will be kept closed. All litter on the ground around the trash and recycling dumpsters shall be swept and placed in the dumpster. Wet spills inside the wastebaskets will be removed. All trash receptacles will be lined with plastic liners and replaced with new when obviously soiled or torn. Trash receptacles shall be left clean, free of foreign matter on in and outside, and free of odors.

Waste dumpsters are located on the parking behind building # 3 and on the parking of the Brussels Health

Clinic(building # 80011)

b. Recycling Collection

Recyclable materials as paper, shredded papers and cardboard, metal cans, glass bottles and plastic bottles are collected in separate boxes, containers and bags. These boxes, containers and bags shall be picked up separately by the contractor and disposed or emptied in the designated recycling dumpsters. All litter on the ground immediately around the recycling dumpsters shall be swept up and placed in the dumpster. Miscellaneous trash around the general area of the recycling containers and boxes shall be picked up and removed each time the container and/or box is serviced. All recycling receptacles and paper shredders will be lined with plastic liners and replaced with new liners when obviously soiled or torn. Recycling receptacles shall be left clean, free of foreign matter and free of odors.

Recycling dumpsters are located on the parking behind building # 3 and on the parking of the Brussels Health

Clinic(building 80011)

5A.2.5 Vacuum Cleaning

Vacuum Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. Vacuum cleaners shall offer high airflow, high efficiency particulate air filter (HEPA filter), and an adjustable rotating brush agitation for effective soil removal. Custodial personnel must make every effort to minimize the generation of dust, both inside and outside of buildings. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. Tears, burns, and raveling shall be brought to the attention of the facility manager. Moveable items (chairs, trash receptacles, and all easily movable items) shall be tilted or moved to access the floor surface for vacuum underneath these items. Moved items shall be returned to their original position after cleaning.

Vacuum Floor Mats and Throw Rugs Vacuum and/or clean all interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location. Area and throw rugs shall receive the same service.

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5A.2.6 Carpet Cleaning: The used cleaning method (dry foam and water extraction method) shall be designated by the COR.

During week-days (Mondays thru Fridays), carpet cleaning services shall be performed before or after the community regular duty hours. Regular duty hours are 07.30hr thru 17.30hr, Monday thru Friday, or/and during non-occupations of the buildings (week-ends, holidays).

Water Extraction Method. Water extraction method is defined as the spot cleaning of stained areas,…