W912PA-18-Q-0042_-_Attachment_1_-_Performance_Work_Statement_(PWS)_.pdf

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PERFORMANCE WORK STATEMENT (PWS)

650th Military Intelligence (MI) ESS

Sustainment

Part 1

General Information

1. GENERAL: This is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personnel services contract to identify, document, and perform life cycle sustainment, to include Preventive, Corrective, and Emergency Corrective Maintenance on the

650th Military Intelligence (MI) sites located at Supreme Headquarter Allied Power Europe (SHAPE) and US Army

Garrison Benelux operating sites within the Belgium and Netherlands (AOR). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Background: The 650th MI and United States Navy Space and Naval Warfare Command (SPAWAR) Atlantic

Stuttgart Office are requiring sustainment services to the ESS equipment located at the 650th MI facilities in Belgium and the Netherlands. ESS equipment failures affect the daily operations of 650th MI personnel with requirements to post the security forces until the issue is resolved. Electronic security equipment is utilized to reduce the security guard requirement in accordance to security regulations.

1.3. Scope: The Contractor shall provide non-personal life cycle sustainment services to include preventive, corrective, and emergency corrective support to the ESS devices listed in the Attachment 3 Program Documentation to this PWS, including associated equipment not listed that shall be identified by the contractor on the initial site visit. The Contractor shall provide an online trouble ticketing systems to track all of sustainment services. Critical spare equipment and material shall be identified, procured, and provided as necessary to the onsite storage facility, reported via online asset management tool, and controlled adequately in order to reduce the risk of increased system downtime due to waiting for delivery of repair equipment. Training and System Administration shall also be included as a part of this sustainment support.

1.4 Objectives: The contractor shall perform the following objectives for this project:

Project Management

Mobilization

Corrective Life Cycle Sustainment

Preventative Life Cycle Sustainment

Information Assurance / Cybersecurity Sustainment

System Administrator (SA)

Inventory Management

Training

As-built Drawings Updates

Removal

Onsite Support

Off-base Contractor facility

Tools and Consumable Materials

Demobilization

Closeout Package

1.5 Period of Performance: The period of performance shall be from award with one (1) Base Year and one (1)

Option year.

1.6 General Information:

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1.6.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract. At a minimum, the QCP must include the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

b. How the Contractor will monitor work to ensure that performance complies with all timelines, deadlines, and goals.

c. How the Contractor will monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses.

d. How the Contractor will monitor and ensure staff qualifications remain current and valid throughout contract performance.

e. How the Contractor will ensure all keys issued will remain controlled items

f. How the Contractor will inventory and track maintenance of all Government Provided Equipment /

Materials.

g. How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future

h. How the Contractor will file and save all Quality Control related documents for the life of the contract plus

5 years.

An analysis of quality control and timeliness reports shall be sent to the COR within ten (10) calendar days after the end of each Task Order. A final QCP shall be submitted to the KO through the COR for review and acceptance within ten (10) calendar days after date of contract award. After acceptance of the QCP, the Contractor shall receive the KO’s acceptance in writing. Any changes to the accepted QCP will be required to be resubmitted for acceptance within five (5) calendar days.

The Contractor shall bring identified issues or potential problems that might affect future performance to the attention of the COR as soon as possible. Verbal reports will be followed up by written reports within five (5) calendar days.

1.6.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the

Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays:

US Holidays: Work shall not be performed on U.S. holidays occurring during the normal workweek unless otherwise directed by the KO. When a U.S holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

Host Nation Holidays: Work shall be performed on local Host Nation* holidays occurring during the normal workweek unless otherwise directed by the KO.

* Local host nation holidays occur in the region/state where contract performance takes place.

The US holidays are:

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in January

President’s 3rd Monday in February Memorial Day last Monday in May

Independence Day July 4th Labor Day 1st Monday in September

Columbus Day 2nd Monday in October Veteran’s Day November 11th

Thanksgiving Day 4th Thursday in November Christmas Day December 25th

The Belgium national and local holidays are:

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New Year’s Day January 1st Easter Monday Varies

Labor Day May 1st Ascension Day Varies

Pentecost Monday Varies Independence Day July 21st

All Saint Day November 1st Armistice Day November 11th

Christmas December 25th

The Netherlands national and local holidays are:

New Year’s Day January 1st Easter Monday Varies

King’s Birthday April 27th Ascension Day Varies

Pentecost Sunday Varies Whit Monday Varies

1st Christmas December 25th 2nd Christmas December 26th

1.6.4 Hours of Operation: The Contractor is responsible for conducting business, between the hours of 0730-

1730 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the Contractor will not be reimbursed when the Government facility is closed for the above reasons.

The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Training Holidays: United States Army Europe (USAREUR) has historically granted military personnel

Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday.

However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.6 Place of Performance: The work to be performed under this contract will be performed at:

1.6.7.1 Supreme Headquarter Allied Powers Europe (SHPAE), Mons Belgium Bldg(s): 213, 228, 239, 261, and 122

1.6.7.2 Chievres Air Base, Chievres Belgium, Bldg. 20134

1.6.7.3 US Army Garrison Benelux-Schinnen, Netherlands, Bldg. 310 & Bldg. 2

1.6.7.4. NATO Joint Forces Command (JFC) Brunssum, Netherlands, Building H106

1.6.7.5. Contractor Facility

1.6.7 Type of Contract: The Government intends to use a Firm Fixed Price (FFP) contract.

1.7 Security Requirements:

1.7.1 Security Program: Contractor personnel performing work under this contract must have a TOP SECRET with Sensitive Compartment Information (SCI) access facility clearance (FCL) at time of the contract award, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD254.

1.7.2. Personnel Security Clearance Requirements: Contractor personnel performing work under this contract shall possess a minimum personnel security clearance of SECRET or higher at the time of proposal submission.

TOP SECRET with SCI level in the Joint Personnel Adjudication System (JPAS) shall be required when tasking takes place inside Sensitive Compartmented Information Facility (SCIF). The contractor must maintain the level of security required for the life of the contract. The security requirements are In Accordance With (IAW) the attached

DD Form 254, Department Of Defense Contract Security Classification Specification. The Contractor shall ensure that Contractor employees and sub-contractor employees performing services under this contract comply with FAR

52.204-2, Security Requirements when the employee has access to information classified “Confidential,” “Secret,” or “Top Secret.” The Contractor shall ensure the employee complies with the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DOD 5220.22-M), and any revisions to DOD

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5220.22-M, notice of which has been furnished to the Contractor. The contractor shall submit security clearances and Visitor Access Request of the employees requiring site access for the duration of their stay or installation.

1.7.3 Installation Access: Reserved

1.7.3.1 For contractors requiring Common Access Card (CAC): Before CAC issuance, the Contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The Contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management. The Contractor shall submit the Trust

Associate Sponsorship System (TASS) registration request (provided by the COR) to the COR within fifteen (15) calendar days after award (unless circumstances require otherwise and as directed by the KO). The COR will determine in writing which Contractor position will require CAC within five (5) business days after contract award.

1.7.4 Background Checks: : U.S. and Host Nation Contractors. The Contractor shall provide an installation pass log within thirty (30) business days after contract award. The pass log shall be updated as employees are added or removed and submitted to the COR within five (5) business days after changes

1.7.5 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW AR 190-13, “The Army Physical Security Program.”

1.7.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. If applicable, Government issued access badges shall not be worn outside designated facilities where visible to the general public. The Contractor shall immediately report suspicious activities to security personnel.

1.7.7 Escort Requirements: The Contractor shall provide all necessary escorts as required to perform the tasking as specified within this PWS and in accordance with the applicable security requirements

1.8 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE:

All references to keys include key cards. No keys issued to the Contractor by the Government will be duplicated.

The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan, and the Contractor’s Security Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys/key cards to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the

Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by

Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons.

The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality

Control Plan.

1.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal

Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other

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Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the contracting officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.11 Key Personnel: The follow personnel are considered key personnel by the Government: Project/Contract

Manager, Maintenance Lead, IA Lead, System Administrator. The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the

Contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 08:00-16:30, Monday thru

Friday except Federal holidays or when the Government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

1.11. 1 Project/Contract Manager: Contractor Project/Contract Manager shall have the following qualifications/certifications:

Bachelor of Science degree in Business Administration/Management, Engineering field, or equivalent

At least six years of experience managing ESS installation and sustainment projects in DoD facilities

TOP SECRET clearance with SCI eligibility

Project Management Professional certification or equivalent

1.11.2 Maintenance Lead - ESS: Contractor Project/Design Engineer shall have the following

At least five years of experience of performing ESS installation and sustainment projects in DoD facilities

Lenel Certified Expert (LCE)

1.11.4 IA Lead: Contractor Lead Installer shall have the following qualifications/certifications:

Bachelor of Science degree in engineering field or equivalent

At least three years of experience of performing ESS installation and sustainment projects in DoD facilities

TOP SECRET clearance with SCI eligibility

IAT Level III

Microsoft SQL Certification – Database Administration

CompTIA Network+ Certification or equivalent

Cisco routing and switching Certification (CCNP)

1.11.5 System Administrator: Contractor System Administrator shall have the following

Bachelor of Science degree in engineering field or equivalent

At least five years of experience of performing ESS installation and sustainment projects in DoD facilities

Lenel Certified Expert (LCE)

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Microsoft SQL Certification

CompTIA Network+ Certification or equivalent

Cisco routing and switching Certification (CCNP)

***Notes:

IA Lead and System Administrator can supplement each other’s qualifications.

1.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are

Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractor personnel identification shall be easily identifiable through the display of badges IAW AER 27-715 Contractor Identification.

Contractor personnel shall obtain a Stuttgart Community badge and display this badge when working in secure areas.

1.13 Other Direct Costs: This category includes material procurement, travel, and shipping expenses.

1.14 Data Rights: The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be

Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the

Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.15 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the

Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall apply, and shall be controlled and protected under the provisions of the Privacy

Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

The use of propaganda violates DOD Commercial Use of Imagery Guidelines stated at

(http://www.defenseimagery.mil/products/dodimagery/commercialuse.html. The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.16 Non-Disclosure Statements: The Contractor shall provide signed non-disclosure agreements to the

Government prior to commencement of work under the contract. Disclosure of information by Contractor personnel may result in Contractor personnel removal from performance of duties under this contract.

1.17 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5.

The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such

OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

http://www.defenseimagery.mil/products/dodimagery/commercialuse.html

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1.18 Safety: Workmanship shall conform to the practices described in applicable safety codes or standards such as the National Electrical Code, National Fire Protection Association, American National Standards Institute, Applicable Document cited in Section 2.0, and specific guidelines specified by the government. Contractors shall monitor their employees and ensure that they are following all safety regulations particular to the work areas.

Contractors shall ensure that their employees (i) wear appropriate safety equipment and clothing, (ii) are familiar with all relevant emergency procedures should an accident occur, and (iii) have access to a telephone and telephone numbers, to include emergency telephone numbers.

The contractor shall be responsible to train all personnel that require safety training. Specifically, where contractors are performing work at Navy shore installations, that requires entering manholes or underground services utility the contractor shall provide a qualified person as required in 29 CFR 1910 or 29 CFR 1926 or as recommended by the

National Institute for Occupational Safety and Health (NIOSH) Criteria Document for Confined Spaces. Also, when contractors are required to scale a tower, all applicable personnel shall have Secondary Fall Protection and

Prevention training.

1.19 Environmental Compliance: The contractor shall abide by US and local host nation environmental and safety rules and laws.

1.20 Required Training:

1.20.1 Anti-Terrorism (AT) Level I Training: The Contractor shall complete AT Level I Training within Thirty

(30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or Thirty (30) calendar days after employment of new personnel, all contractor employees, including subcontractor employees, who are employed under the contract shall complete AT Level I awareness training within Thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based contractor employees and associated sub-contractor employees. The Contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR (or to the contracting officer, if a COR is not assigned) within ten (10) calendar days after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil. Contractor personnel must complete refresher training every twelve

(12) months except AOR specific AT Level I training which shall be completed as required by local AT policies

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within ten (10) calendar days after completion of the training.

1.20.2 OPSEC Training: Contractor employees, including subcontractors, shall complete Level I OPSEC training within thirty (30) calendar days of employment under this contract. OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every 12 months. If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer.

Verification of the training shall be provided to the COR within 10 calendar days after completion of the training.

1.20.3 iWATCH Training: The contractor and all associated subcontractors will brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within Thirty (30) calendar days after the contract is awarded and within

Thirty (30) calendar days after new employees commence contract performance, with the results reported to the COR within Thirty (30) calendar days after the contract is awarded.

1.20.4 Information Assurance (IA) Training and Certification: Contractor employees, including subcontractors, requiring access to Government information systems shall complete the DOD IA Cyber Awareness

Training. All employees working information technology (IT)/IA functions must comply with DOD and Army training requirements per DOD Directive (DODD) 8570.01, Information Assurance Training Certification and

Workforce Management, DOD 8570.01-M, Information Assurance Workforce Improvement Program, and AR 25-2, https://jkodirect.jten.mil/ http://www.cdse.edu/catalog/elearning/GS130.html

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Information Assurance, within thirty (30) calendar days of employment. Training is available at https://ia.signal.army.mil/DoDIAA/default.asp. All Contractor personnel and subcontractor personnel performing services under this contract with access to a Government information system must be registered in the Army

Training Certification Tracking System (ATCTS), the web address is https://atc.us.army.mil/iastar/index.php.

Contractor personnel must complete refresher training every twelve (12) months.

https://ia.signal.army.mil/DoDIAA/default.asp https://atc.us.army.mil/iastar/index.php

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PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions:

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the Government.

The term used in this contract refers to the prime.

Contracting Officer - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does

NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the

Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance - The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Subcontractor - One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

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2.2 Acronyms:

AAP Architectural Adapter Plates

ACAS Assured Compliance Assessment Solution

ACOR Alternate Contracting Officer's Representative

ACS Access Control System

AFARS Army Federal Acquisition Regulation Supplement

AOR Area of Responsibility

APL Approved Products List

AR Army Regulation

AT Anti-Terrorism

ATCTS Army Training Certification Tracking System

ATO Authority to Operate

ATP Acceptance Test Plan

AV Audio Visual

BMS Balanced Magnetic Switch

CAC Common Access Card

CCB Change Control Board

CCE Contracting Center of Excellence

CCNP Cisco routing and switching Certification

CCTV Closed-circuit Television

CDAD CPARS draft approval documents

CFR Code of Federal Regulations

CLCS Corrective Life Cycle Sustainment

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

COTS Commercial-Off-the-Shelf

CPARS Contractor Performance Assessment Reporting System

CPFF Cost Plus Fixed Fee

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DIARMF Defense Information Assurance Risk Management Framework

DISA Defense Information Systems Agency

DMDC Defense Manpower Data Center

DOD Department of Defense

DoDD Department of Defense Directive

DRMO Defense Realization and Marketing Office

ECM Emergency Corrective Maintenance eCMRA Enterprise-Wide Contractor Manpower Reporting Application eMASS Enterprise Mission Assurance Support Service

ESS Electronic Security System

FAR Federal Acquisition Regulation

FBI Federal Bureau of Investigation

FCL Facility Clearance

FFP Firm Fixed Price

FY Fiscal Year

GFI Government Furnished Information

GFP Government Furnished Property

HIPAA Health Insurance Portability and Accountability Act of 1996

IA Information Assurance

IAW In accordance with

IAW In Accordance With

IDP Installation Design Plan

IDS Intrusion Detection System

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ISOPREP Isolated Personnel Report

JPAS Joint Personnel Adjudication System

JTR Joint Travel Regulation

KO Contracting Officer

LCE Lenel Certified Expert

LNPS Local National Screening Program

MI Military Intelligence

NACI National Agency Check with Inquiries

NECM Non-Emergency Corrective Maintenance

NFPA National Fire Protection Association

NIOSH National Institute for Occupational Safety and Health

NIPRNET Non-classified Internet Protocol Router Network

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

OCRS Online Compliance Reporting System

ODC Other Direct Costs

OPM Office of Personnel Management

OPSEC Operations Security

OS Operating Systems

PC Personal Computer

PIPO Phase In/Phase Out

PIR Passive Infrared

PITCO Pre-Installation Test and Checkout

PLCS Preventive Life Cycle Sustainment

PMI Preventative Maintenance Inspection

POA&M Plans of Action and Milestone

POC Point of Contact

PPE Proper Protective Equipment

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Plan

SA System Administrator

SAAF Stuttgart Army Airfield

SCAP Security Content Automation Protocol

SCI Sensitive Compartment Information

SIPH Shore Installation Process Handbook

SOFA Status of Forces Agreement

SOVT System Operational Verification Test

SPAWARSYSCEN Space and Naval Warfare Systems Center

SPOT Synchronized Pre-deployment & Operational Tracker

SSO Special Security Office

STIG Security Technical Implementation Guide

TASS Trusted Associate Sponsorship System

TE Technical Exhibit

TESA Technical Expert Status Accreditation

TPOC Technical Point of Contact

U.S.C. United States Code

UC Unified Capabilities

USAG United States Army Garrison

VRAM Vulnerability Remediation Asset Manager

VTC Video Teleconference

WSUS Windows Server Update Services

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PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services:

3.1 Services: The Government will provide support for access to the spaces.

3.2 Facilities: The Government will not provide a secure storage area on-site in the performance of this tasking.

3.3 Utilities: The Government will not provide any utilities support in the performance of this tasking

3.4 Equipment: The government will turn over the remaining government furnished equipment spares in inventory to the contractor upon contract award.

3.5 Property Management: For all issued GFP for this contract, the contractor shall submit a property management plan within thirty (30) days of contract award to COR and KO that addresses the requirements as listed in FAR

Clause 52.245-1, Government Property. Contractor shall ensure GFP is maintained IAW AR 735-5, Policies and

Procedures for Property Accountability, in addition to the aforementioned clause.

3.6 Materials: The Government will provide the latest ESS Site Master Index drawings of the places of performance that are available.

3.7 Training: The government will provide training as outlined in section 1.21 of this PWS.

3.8 Common Access Cards (CAC): If required for tasking within this PWS, the Government will provide

Common Access Cards (CAC) via the Trusted Associate Sponsorship System (TASS) (Web site https://www.dmdc.osd.mil/tass/ https://www.dmdc.osd.mil/tass/

Page 13 of 28 Rev 3-July 2016

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Top Secret Facility Clearance: The contractor shall possess and maintain a TOP SECRET facility clearance from the Defense Security Service IAW DoD 5220.22-M, National Industrial Security Program Operating Manual

(NISPOM) and AR 380-49, Industrial Security Program. The Contractor’s employees, performing work in support of this contract shall have been granted a TOP SECRET personnel security clearance from the Defense Industrial

Security Clearance Office. The Facility Security Clearance must match the highest security clearance required for personnel as applicable per Key Personnel, Section 1.11 of this PWS. The DD254, Department Of Defense Contract

Security Classification Specification is provided in Attachment 4 DD254.

4.3 Materials: The Contractor shall provide all materials/equipment necessary to meet the requirements of this

PWS.

4.4 Equipment: The Contractor shall provide all vehicles, lifts, tools, ladders, safety equipment, testing equipment, lifting and drilling equipment to meet the requirements under this PWS.

4.5 Common Access Cards (CAC): The contractor shall provide the following information: Last, First Middle

Name, Cadency Name, Person identifier (SSN, FIN, or TIN), date of birth, primary email (this email will used to contact the individual) to the COR with 15 calendar days after award. The contractor shall provide a CAC log within the first 30 calendar days after contract award and within 5 calendar days after changes have been made. The

COR will provide the format and content. Note CACs are Government property and must be accounted for.

Page 14 of 28 Rev 3-July 2016

PART 5

SPECIFIC TASKS

5. 650th MI ESS Sustainment Services

5.1. Basic Services: The contractor shall provide life cycle sustainment including the preventive, corrective, and emergency corrective support to the ESS devices listed in the Attachment 3 Project Documentation to this PWS, including associated equipment not listed that shall be identified by the contractor on the initial site visit. Critical spare equipment and material quantities will be identified, procured and provided as necessary, web-based trouble-ticketing and asset management systems, and controlled adequately in order to reduce the risk of increased system downtime due to waiting for delivery of repair equipment. Training and System Administration Support shall also be included as a part of this sustainment support.

5.2. Meetings, Conferences, and Briefings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Project

Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter.

Meetings may start or end outside of regular duty hours.

5.3. Enterprise-Wide Contractor Manpower Reporting Application (eCMRA): The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for 650th MI via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than

October 31 of each calendar year, beginning with 2018. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mill.

If contract period of performance ends prior to September 30, the contractor has 30 calendar days from end date of the contract to complete the eCMRA requirement.

5.4. Mobilization: The Contractor shall mobilize to have personnel onsite and start performing the services upon contract award.

5.5. Weekly Report: The Contractor shall develop a Weekly Report to include a summary of the preventative maintenance inspections (PMI), summary of the corrective maintenance, risks, and status of ongoing efforts and accomplishments. The Contractor shall submit the report by 5:00PM local Germany time every Monday.

5.6. Monthly Report: The Contractor shall develop, each month, a monthly progress report to include

Contractor Performance Assessment Reporting System (CPARS) CPARS draft approval documents (CDAD), financial reports, organization chart, and personnel tracking. The contractor shall submit the report at the 10th date of each month.

5.6.1. The progress report shall describe sponsor information, project information, 30-day look back of activities and deliverables, 30-day look ahead of schedule of activities and deliverables, contract history, project status, deliverable status, action items, requests for information, risks/issues, and service requests. All active and completed within the last reporting period level of effort tasks shall be identified with a description, completion status, estimated completion date, total amount, and any comments on the status.

5.6.2. The CDAD shall include the contractor's input, rating, and rationale for that month.

5.6.3. The Financial report shall include the following:

a. Total for the reporting month and a yearly cumulative labor hours performing Preventative Maintenance

Inspections (PMI)

b. Total for the reporting month and a yearly cumulative labor hours performing Corrective Maintenance http://www.ecmra.mil/ http://www.ecmra.mill/

Page 15 of 28 Rev 3-July 2016

c. Total for the reporting month and a yearly cumulative labor hours performing other tasks (inventory, developing reports, etc.)

d. The list of all the equipment and material procurements (manufacturer, make/model, unit cost, total cost for the month) and a cumulative total cost for the year.

5.6.4. An organizational chart shall be developed which will depict all project team members. It shall be updated monthly as the team structure changes. Include e-mails and phone numbers.

5.6.5. The contractor shall develop and update monthly spreadsheet tracking of personnel in theater. The spreadsheet shall track CAC expirations, base access expirations, TESA (or equivalent) expirations, travel and visa expirations, and certifications and training.

5.7. Corrective Life Cycle Sustainment (CLCS): The Contractor shall provide CLCS activities consisting of repair, adjustment, calibration, restoration, and/or replacement of failed components, as well as verification of the effectiveness of the repair actions. The Government and Contractor shall recognize two categories of CLCS activities, Emergency Corrective Maintenance (ECM) and Non-Emergency Corrective Maintenance (NECM).

5.7.1. The Contractor shall perform CLCS activities by responding to system failure Service Requests, troubleshooting, and dispatching if necessary, qualified technician support personnel to the site to resolve the failure in accordance with the CLCS service level standards indicated in this scope.

5.7.2. The Contractor shall provide a 24 hour/day phone support solution to allow notification of system device failure requiring ECM. This solution shall take the place of the contractor-provided trouble ticket system, should authorized personnel be unable to access and submit Service Requests in the Contractor-provided trouble ticket system. The Contractor shall provide a documented process for use of this system and how it interacts with the

Contractor-provided trouble ticket system to ensure complete tracking of CLCS activities.

5.7.3. The Contractor shall provide and host a web-based trouble ticketing system. It shall be accessible through commercial and NIPR networks. The system shall be used for creating, managing, and closing trouble/work tickets.

At a minimum, the system shall have the following features and capabilities:

a. User-configurable dashboard page to quickly summarize the entered information in the system

b. Manage accounts with varying levels of permissions rights and access

c. Track the progression of the tickets

d. Develop various reports such as open tickets, closed tickets, hours spent, etc.

5.7.4. The Contractor should plan for at least six (6) ECM trip to be used outside of PLCS visits. The

Contractor shall be responsible for additional trips as required to sustain the ESS.

5.7.5. The Contractor shall meet the following CLCS Service Level Standards:

5.7.6. Contractor trained and certified technicians shall acknowledge CLCS requests and troubleshoot the failure with the requestor 24 hours a day, 7 days a week, 365 days a year, including all holidays. The Contractor shall perform CLCS activities on system devices in accordance with the following Service Level Standards:

Level Time To

Acknowledge

Time to

Contact User

Time to

Respond On

Site

Time to

Repair

Arms Rooms / SCIF

(ECM) Spaces Normal

Hours

1 hour 1 hour 48 hours 24 hours

Collateral Spaces

(NECM) Normal Hours

1 hour 24 hours 96 hours 72 hours

Arms Rooms / SCIF

(ECM) Spaces Non-

Work Hours

1 hour 4 hours 48 hours 24 hours

Collateral Spaces 1 hour 24 hours 96 hours 72 hours

Page 16 of 28 Rev 3-July 2016

(NECM) Non-Work

Hours

5.7.6.1. For Non-Emergency calls during normal working or non-working hours, after the Contractor-provided trouble ticket system or site POC informs the Contactor of a need for NECM, the Contractor has twenty-four (24) hours to contact the site POC requesting NECM support to develop and schedule a plan of action. NECM activities shall normally be accomplished during regular working hours, however, performance outside of the regular working hours may be required in certain circumstances as deemed necessary by the site POC or the COR. See the table above for non-working hours requirements.

5.7.6.2. For Emergency calls during normal working or non-working hours, after the Contractor-provided trouble ticket system or site POC informs the Contractor of a need for ECM, the Contractor shall have four (4) hours during non-working hours and one (1) hour during normal working hours to contact the site’s POC requesting the emergency maintenance and to troubleshoot, develop, and schedule a plan of action to repair the system. If site personnel are technically proficient, the Contractor shall attempt via the phone, to resolve the system issue. If unable to correct the deficiencies via phone support, the Contractor shall coordinate efforts to be on-site within 96 hours to resolve the reported failure.

a. Exception 1 – Equipment or material not available within 72 hours (Government Maintenance Lead and the site’s POC must be contacted).

5.7.6.3. The Contractor shall provide the following information, at a minimum, on all completed CLCS Work

Tickets within five (5) working days after completion of work:

a. Work order number

b. Date and time work order was initiated

c. Name and telephone number of requestor

d. Type of work or trouble reported

e. Dispatched time

f. Time of arrival

g. Comment field to indicate the operation of the system upon arrival

h. Comment field to indicate all repairs or actions taken by the responding technician in order to resolve the issue

i. Clear time…