PWS_Rev2.pdf

Page 1 of 23 Rev 3-May 2017

PERFORMANCE WORK STATEMENT (PWS)

FOR

THE CLEANING OF GOVERNMENT LEASED QUARTERS

IN CHIEVRES HOUSING AREAS

(PROJECT R-CH # 8TR-17049-17)

PART 1

General Information

1. GENERAL: This is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of services/Introduction: This is a non-personal services contract to provide cleaning of Government Leased Quarters in Chievres Housing Areas. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Background: The USAG BENELUX mission is to provide Base Operations to joint military, civilians and their families, to include interagency community members with a quality of life equal to the quality of their service. Part of the quality of life missions is to provide adequate housing for eligible military and DOD civilian personnel who are permanently assigned or attached to installations or to activities located within a one-hour commute of an installation.

The IMCOM Regions (OCONUS) have established a Family housing contract cleaning program at Government expense that includes a full cleaning of the quarters between the changes of occupancy.

1.3. Scope: The Contractor shall provide non-personal services for the cleaning of Government Leased Quarters in Chievres Housing Areas to include all personnel, equipment, tools, materials, supervision and other items and services necessary to perform this cleaning.

1.4 Objectives: The Contractor shall provide all labor, management, tools, equipment, supplies, chemicals, supervision, transportation, and other items or services to ensure that the cleaning services are performed at the locations specified herein, in a manner that will maintain a safe, satisfactory facility condition and present a clean, neat and professional appearance.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and three (3) 12-month option years. The Period of Performance reads as follows:

Base year: 01 April 2018 through 31 March 2019 First Option Year: 01 April 2019 through 31 March 2020 Second Option Year: 01 April 2020 through 31 March 2021 Third Option Year: 01 April 2021 through 31 March 2022

1.6 General Information:

1.6.1 Quality Control Plan (QCP): The contractor shall develop and maintain a Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract. At a minimum, the QCP must include the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the contractor's Quality Control Team.

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b. How the contractor will monitor work to ensure that performance complies with all timelines, deadlines, and goals.

c. How the contractor will monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses.

d. How the contractor will monitor and ensure staff qualifications remain current and valid throughout contract performance.

e. How the contractor will ensure all keys issued will remain controlled items (See 1.7.7 Key Control)

f. How the contractor will inventory and track maintenance of all Government Provided Equipment /

Materials.

g. How the contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future

h. How the contractor will file and save all Quality Control related documents for the life of the contract plus

5 years.

The Contractor shall bring identified issues or potential problems that might affect future performance to the attention of the COR as soon as possible. Verbal reports will be followed up by written reports within five (5) calendar days.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: This information is contained in 5152.204-4000 U.S and Host Nation Holidays.

US Holidays: Work shall be performed during U.S. holidays occurring during the normal workweek except for New Year’s Day 1 January, Veteran’s Day November 11 & Christmas Day December 25.

Observed U.S. holidays:

Martin Luther King Jr.’s Birthday 3rd Monday in January Labor Day 1st Monday in September President’s Day 3rd Monday in February Columbus Day 2nd Monday in October Memorial Day Last Monday in May Thanksgiving Day 4th Thursday in November Independence Day July 4th

Host Nation Holidays: Work shall not be performed during local Host Nation holidays occurring during the normal workweek.

Belgian holidays:

Whit-Monday Varies yearly New Year’s Day January 1st Independence Day July 21st

Good Friday Varies yearly Assumption August 15th

Easter Monday Varies yearly All Saints Day November 1st

Labor Day May 1st Armistice Day November 11th

Ascension Day Varies yearly Christmas Day December 25th

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 7.30 AM and 16.30 PM, Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. No work can start after noon. Performance time for units is one working day (One unit per day) with two days advance notice. Inspection day is at the end of the day of performance.

1.6.5 Training Holidays: USAREUR has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or

Page 3 of 23 Rev 3-May 2017 exodus of military personnel may provide the contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.6 Place of Performance: The work to be performed under this contract will be performed at

ATTRE Housing Area – 20 units (16 EA-3 bedrooms, 4 EA-4 bedrooms) Rue de la Cailloutière 7941 Attre

LENS Housing Area – 20 units (16 EA-3 bedrooms, 4 EA-4 bedrooms) Chemin du Calvaire 7870 Lens

LES MEULIERES Housing Area – 22 units (14 EA-3 bedrooms, 8 EA-4 bedrooms) Avenue du SHAPE 7020 Casteau

1.6.7 Type of Contract: The government will award a firm fixed price Indefinite Delivery / Indefinite Quantity (IDIQ) contract.

1.7 Security Requirements:

1.7.1 Security Program: Not Applicable

1.7.2. Personnel Security Clearance Requirements: Not Applicable.

1.7.3 Installation Access: See clause 5152-225-4001 -- INSTALLATION CLEARANCE RERQUIREMENTS (June 2016) in basic contract. Contractor personnel performing work under this contract must have a valid European Residence/Work Permit and “Standards of Good Conduct Type I” permit, and must maintain this level of security required for the life of the contract. The contractor shall provide an installation pass log within thirty (30) calendar days after contract award. The pass log shall be updated as employees are added or removed and submitted to the COR within five (5) days after changes.

Upon the termination of employment or termination/cancellation of this contract, the Contractor is responsible to collect the installation access passes. The contractor shall collect the installation access passes the same day employment of an individual has expired/terminated, and shall return them to the issuing office within three (3) workdays.”

1.7.4 Background Checks: The contractor shall provide an installation pass log within thirty (30) calendar days after contract award. The pass log shall be updated as employees are added or removed and submitted to the COR within 5 days after changes.

1.7.5 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property if provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. In case the contractor personnel finds evidence of forced entry or theft, the Contractor shall notify the Provost Marshall’s Office immediately and cooperate in the investigation. MP Desk: Tel: 068/27.51.01 or 068/27.53.01.

1.7.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. If applicable, government issued access badges shall not be worn outside designated facilities where visible to the general public. The Contractor shall immediately report suspicious activities to security personnel.

1.7.7 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys/key cards to the Contracting Officer. In

Page 4 of 23 Rev 3-May 2017 the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.7.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.7.9 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.7.10 Key Personnel: The follow personnel are considered key personnel by the government: Contract/Project Manager & Alternate Contract/Project Manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 7.30 AM and 16.30 PM, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

• Must be fluent in English;

• Must justify a past experience of minimum 3 years in cleaning/custodial contracts.

1.7.11 Special Qualifications: The contractor is responsible for ensuring the company and its employees possess and maintain the following certifications during the execution of this contract:

• VCA, Safety management system (Système de gestion de la sécurité);

• ISO 9001, Company management system (Système de management de l’entreprise);

• ISO 14001, Compliance with environmental standards and procedures (Respect des normes et procédures relatives à l’environnement).

The Contractor must also justify a past experience of minimum 3 years in cleaning/custodial contracts.

All these documents will be delivered with the contractor’s proposal and will be used as evaluation factors.

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1.7.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel identification shall be easily identifiable through the display of badges or clothes IAW AER 27-715 Contractor Identification.

1.7.13 Contractor Travel: Not Applicable.

1.7.14 Other Direct Costs: Not Applicable.

1.7.15 Data Rights: Not Applicable.

1.7.16 Non-Disclosure Requirements: Not Applicable.

1.7.17 Non-Disclosure Statements: Not Applicable.

1.7.18 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.)

or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.7.19 Phase In /Phase Out Period: Not Applicable.

1.7.20 Safety: The Contractor shall comply with US, European and Belgian Occupational Safety and Health Standards to protect the life and health of employees and other persons; to prevent damage to property, materials, supplies, and equipment and to avoid work interruptions.

Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, and security. The Contractor is responsible for ensuring that any contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove from the job site any employee for reasons of misconduct or security. In accordance with DOD Directive 5500.7-R, “Joint Ethics Regulation”, Contractor employees must avoid improperly influenced in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/ gratuities, and on non-disclosure of sensitive or classified information. The Contractor shall ensure employee conduct complies with 41 U.S. C 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no contractor employees conduct political related activities or events on the Facilities.

1.7.20.1 Safety Plan and Program: The contractor shall provide his employees with the necessary individual Personal Protection Equipment (PPE) when needed (gloves suit, mask etc.).

US Government will not be responsible for any safety incident.

All regulations in matter of environmental, safety and health will be applicable.

• General Regulations for Work Protection (RGPT)

• General Regulations for Electrical Installations (RGIE)

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Smoking is prohibited at all times while on site

1.7.22 Environmental Compliance: The Contractor shall comply with all US, European and Belgian Environmental Protection Standards.

The contractor is responsible for all hazardous and non-hazardous waste generated on the installations in the performance of this Performance Work Station (PWS). The contractor is not authorized to use the Separate or Recycling Trash (SORT) centers located on the US installations (use of the SORT centers for all waste or recyclables is forbidden and illegal).

All measures will be taken to prevent occurrence of spills during work. When a leak is detected (i.e. fuel leak on tanks, field works vehicles or company vans), the contractor will proceed to immediately clean-up of the spill. Should the spill characteristics exceed the contractors response capacities, the contractor will immediately contact the COR.

The Contractor shall properly dispose of all cleaning waste, to include floor stripper and wax products in accordance with product disposal standards and environmental regulations.

1.7.22.1 Environmental Compliance Plan and Program: It is required that the project manager of this contract reads the USAG Benelux Environmental Policy that is available publicly on the USAG Benelux homepage using the following web link:

http://www.usagbenelux.eur.army.mil/documents/Policies/BNL_PL17(PWE)EnvironmenalMgt%20System(EMS).pdf

Or type ‘USAG Benelux’ into an online search engine, selects the first link and selects ‘Environmental Policy’ at the bottom of the U.S. Army Garrison Benelux homepage (ISO14001:2004 Standards, Annex A2).

1.8 Required Training:

1.8.1 Anti-Terrorism (AT) Level I Training: The Contractor shall complete AT Level I Training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or thirty (30) calendar days after employment of new personnel, all contractor employees, including subcontractor employees, who are employed under the contract shall complete AT Level I awareness training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based contractor employees and associated sub-contractor employees. The Contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR (or to the contracting officer, if a COR is not assigned) within ten (10) calendar days after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil.

Contractor personnel must complete refresher training every twelve (12) months except AOR specific AT Level I training which shall be completed as required by local AT policies

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within ten (10) calendar days after completion of the training.

1.8.2 OPSEC Training: Contractor employees, including subcontractors, shall complete Level I OPSEC training within thirty (30) calendar days of employment under this contract. OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every twelve (12) months. If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within ten (10) calendar days after completion of the training.

1.8.3 iWATCH Training: The contractor and all associated subcontractors will brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity http://www.usagbenelux.eur.army.mil/documents/Policies/BNL_PL17(PWE)EnvironmenalMgt%20System(EMS).pdf https://jkodirect.jten.mil/ http://www.cdse.edu/catalog/elearning/GS130.html

Page 7 of 23 Rev 3-May 2017 to the COR. This training will be completed within thirty (30) calendar days after the contract is awarded and within thirty (30) calendar days after new employees commence contract performance, with the results reported to the COR within five (5) calendar days after the contract is awarded.

1.8.4 Information Assurance (IA) Training: Not Applicable

1.8.5 Access and general protection policy and procedures: The contractor and all associated subcontractors employees will comply with applicable installation facility, and area commander installation/facility access and local security policy and procedures (provided by Government representative). The contractor will also provide all information required for background checks to meet installation-access requirements to be accomplished by the installation provost marshal office, director of emergency services, or security office. The contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the force protection condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

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PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions:

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

Contracting Officer - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance - The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Quality Control Plan - It's a description of the activities, tools and procedures, needed to control a process that delivers a service or product. Its overall objective is to minimize and control variation.

Subcontractor - One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

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2.2 Acronyms:

A/R As Requested ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CAP Contracting Acquired Property CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf CQC Contractor Quality Control DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense DPW Directorate of Public Works EPA Environmental Protection Agency’s FAR Federal Acquisition Regulation GFP Government-Furnished Property HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer N/A Not Applicable OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PA Property Administrator PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit WAWF Wide Area Work Flow

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PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services:

3.1 Services: The Government will not provide any services.

3.2 Facilities: The Government will not provide any facilities.

3.3 Utilities: The Government will provide all utilities (water & electricity) in the facility that would be needed for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: The Government will not provide any equipment.

3.5 Property Management: Not Applicable.

3.6 Materials: The Government will not provide any materials.

3.7 Training: The government will provide following trainings:

• iWATCH Training

• Anti-Terrorism (AT) Level I Training

• OPSEC Training

3.8 Common Access Cards (CAC): Not Applicable.

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PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS. The quality and type of supplies used shall not damage the surfaces being cleaned. The contractor is responsible for assuring cleaning materials and supplies are appropriate for the items to be cleaned.

4.2 Secret Facility Clearance: Not Applicable.

4.3 Materials: The Contractor shall provide all the materials needed to meet the requirements under this PWS.

4.4 Equipment: The Contractor shall provide all the equipment/vehicles needed to meet the requirements under this

PWS.

If necessary, the contractor will rent an elevator, forklift, ladder or any other equipment to perform his work.

Provide individual protection means if needed (gloves, etc.)

4.5 Common Access Cards (CAC): Not Applicable.

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PART 5

SPECIFIC TASKS

5.1 Basic Services: The contractor shall provide all personnel, equipment, tools, materials, supervision and other items and services necessary to perform “Quarters cleaning” as defined as Government furnished property and services, in the Chievres - Mons Area. The quality and type of supplies used shall not damage the surfaces being cleaned. The contractor is responsible for assuring cleaning materials and supplies are appropriate for the items to be cleaned.

5.2 Task Heading: Not Applicable.

5.3 Recurring Services: Not Applicable.

5.4 On-Demand Services:

5.4.1 Floor, Baseboards: Ceramic tiles and concrete will be wet mopped using cleaning products complying with environmental standards and that do not damage the floor covering in order to remove all dirt sediments, footprints, stains, oxide, etc. Clear water will be used for the final rinsing. After cleaning, the floors will be dried carefully. In the garages, all oil, grease and tire stains will be removed by means of any product designed for that purpose and complying with environmental standards.

All floors shall be damp mopped including under furniture and equipment. Unless floors are newly refinished/replaced (During the same change of occupancy, two or three days in advance), PVC tile and wooden floors shall be polished (but not waxed) with emulsion types polish that will not build-up or damage the wooden floor sealer. Wood floors are sealed with a sealer. Care shall be taken not to damage floor surfaces with cleaning materials.

Floor wax and marks shall be removed from baseboards.

Floor drains shall be cleaned of residue.

5.4.2 Rugs, Carpets: Rugs and carpets shall be cleaned. Spots and stains shall be removed using a special carpet cleaning detergent.

5.4.3 Shampooing of Rugs, Carpets: Rugs and carpeting shall be shampooed (or dry shampooed if wooden floor) using a professional carpet cleaning machine. After cleaning, the rugs shall be dried and placed in their original position.

5.4.4 Walls, Ceilings and Woodwork: Cobwebs, dirt, smudges, crayon marks, food particles, grease and other stains shall be removed from walls and ceilings to include sockets and switches. Furniture and equipment shall be moved to allow cleaning the walls behind these items and, after cleaning, be replaced in proper position. Ceilings and walls are normally painted with latex paint; care shall be taken not to damage these surfaces. Baseboards, shoe moldings, wood trim and railings shall be cleaned to remove dust, dirt and stains.

5.4.5 Windows: The inside and outside surfaces of windows, glass doors, window frames and window sills; curtain rods, blinds and all hardware shall be cleaned and free of spots, streaks and film. Nails, staples and thumbtacks shall be removed.

5.4.6 Fly Screens and Shutters: Fly screens and the space between window and screen shall be cleaned to be free from dirt, grease and other foreign matter and shall be securely refastened to their retaining devices. All shutters of ground floor shall be cleaned from both sides. Those not accessible from inside shall be cleaned from the outside, shutter frames included.

5.4.7 Interior and exterior Doors: Interior and exterior doors including frames and garage doors shall be washed of dirt and streaks on both sides. Door knobs, hinges and related hardware shall be cleaned.

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5.4.8 Light Fixtures: All components, including incandescent bulbs and fluorescent light fixtures shall be cleaned of insects, dirt, lint, film and streaks. Globes and lamp shades shall be removed, cleaned and replaced. Outside light fixtures on patios, porches and garages are included.

5.4.9 Cabinets, Closets, Drawers, Shelves and Room Dividers: All shelf paper, tape, staples and tacks shall be removed. All surfaces shall be washed, cleaned and left free of dirt and streaks.

5.4.10 Mirrors: Mirrors shall be cleaned to a shine and left streak free. Previously installed mirrors removed for cleaning shall be remounted.

5.4.11 Wooden Furniture: Wooden furniture shall be cleaned to remove dust, dirt, food particles and streaks.

Outside surfaces shall be lightly waxed and polished to a shine. Doors and drawers shall be left free of dust, dirt or other foreign matter. Drawers shall be completely removed to allow cleaning of dirt and dust particles from frames and rollers. Drawers shall be replaced but left open for inspection. Furniture shall be returned to its original position.

5.4.12 Garages, Patios: Garages shall be cleaned to remove oil and grease. Terraces and patios shall be pressure cleaned to remove dirt and debris. All entrance ways shall be swept.

5.4.13 Radiators and Pipes: Radiators and pipes (as well as pipes located in closets) shall be dusted and washed, removing all dirt, sediments and stains. Surfaces above, beneath and behind radiators shall also be cleaned.

5.4.14 Entrances: Entrance platforms and steps shall be swept and mopped. Carpet type entrance mats shall be cleaned. All soil, grit and other foreign matter shall be removed, to include under mats, cleaned and returned to normal location. All exterior lights and fixtures shall be cleaned.

5.4.15 Dishwashers: Dishwashers shall be emptied and cleaned inside and out, including the gaskets. All components that can be removed without the use of tools shall be removed, cleaned and replaced.

5.4.16 Washers and Dryers: Washers and dryers shall be cleaned to remove dust, lint, grease and other foreign matter. Components which can be removed without tools shall be removed, cleaned and replaced

5.4.17 Refrigerators: Refrigerators shall be disconnected, emptied and cleaned inside and out to include doors, sides, top and area around coils in back. The drain pan, shelves, drawers and trays shall be removed, cleaned and replaced.

Particular interest shall be placed on cleaning the door gaskets. Surfaces beneath, above and behind refrigerator shall be cleaned. Refrigerator shall be moved away from wall for cleaning, moved back and leveled after cleaning. Doors shall be left open after cleaning and the plug disconnected.

5.4.18 Ranges: Accessible areas that do not require the use of tools to gain access shall be cleaned inside and out to remove grease, dust, rust, food, tarnish and streaks. Circuit breakers for electric ranges shall be turned off prior to cleaning as a safety precaution. After cleaning, ranges shall be completely dried before reconnecting to power source.

Oven cleaners shall not be used on exterior enamel or chrome surfaces. Ranges may be moved for cleaning. Areas under, above and behind the range as well as on either side, shall be cleaned.

5.4.19 Kitchens, Bathrooms, Toilets and plumbing Fixtures: All equipment pieces, such as bathtubs, washbasins, medicine cabinets, toilet bowls, showers, fixtures, drains, mirror shelves, towel rails, grab bars, soap dishes, kitchen sinks and related hardware, as well as wall and floor tiles shall be cleaned of stains, lime and soap residue without the use of sharp edged tools. Surfaces shall be cleaned with a disinfectant solution. Special attention shall be given to the area under the rim of the commode. All equipment pieces and wall tiles shall be polished to a streak free shine.

Floor drains shall be cleaned to remove built-up residue and any other dirt.

5.4.20 Ventilators, Air Vent Flaps and Range Hoods: Grease, stains and dirt sediments shall be completely removed inside and out including cleaning of fan blades, fan motor and grill, fan case and exhaust grill. This cleaning shall be to the maximum extent possible without the use of tools. Reusable filters shall be thoroughly cleaned.

5.4.21 Smoke Detectors: Smoke detectors shall not be removed. They will be covered with a plastic bag or equivalent to protect them against chemical agents. The protection will be removed at the end of the cleaning. The contractor will be responsible for replacing smoke detectors that are broken.

Page 14 of 23 Rev 3-May 2017

5.4.22 Utilities Rooms: Utilities rooms shall be broom swept, damp mopped and thoroughly dusted to include all pipes, outlets, switches and other surfaces. All utility fixtures, sinks, showers, tiles, floor drains, toilets and windows/frames shall be cleaned. Any oil and grease shall be removed from floors and walls.

5.4.23 Light Shafts: Light shafts in Single Family Houses shall be swept, and any dirt and cobwebs shall be removed.

5.4.24 Insects: Cockroaches and other insects will be exterminated by a specialized contractor prior to cleaning. The cleaning contractor shall remove any dead insects found during cleaning. The contractor shall IMMEDIATELY notify the COR or his alternative if live insects are found in a set of quarters.

5.4.25 Trash Cans: Trash cans shall be emptied, cleaned inside and out with a disinfectant solution and replaced in proper position after cleaning.

5.4.26 Canopies: Canopies (Plexiglas + metallic frame) will be cleaned, small gutters included.

5.5 Meetings, Conferences, and Briefings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Project Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter.

Meetings may start or end outside of regular duty hours.

5.6 Enterprise-Wide Contractor Manpower Reporting Application (eCMRA): The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the USAG BENELUX via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2018. Contractors may direct questions to the help desk at help desk at:

http://www.ecmra.mill.

If contract period of performance ends prior to September 30, the contractor has 30 calendar days from end date of the contract to complete the eCMRA requirement.

http://www.ecmra.mil/ http://www.ecmra.mill/

Page 15 of 23 Rev 3-May 2017

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions):

6.1.1 Joint Travel Regulation (JTR)

6.1.2 AR 735-5, Policies and Procedures for Property Accountability

6.1.3 DODD 8570.01, Information Assurance Training Certification and Workforce Management

6.1.4 AER 190-16 Installation Access Control System

6.1.5 AER 27-715 Contractor Identification

6.1.6 US Regulations and Standards

NUMBER DATED DESCRIPTION

AR 420-1 Feb 08 Army Facilities Management AR 200-1 Dec 07 Environmental Protection and Enhancement AR 385-10 Nov 13 Army Safety Program EM-385-1-1 Nov 14 Safety and Health Requirements Manual 29 CFR 1910 Occupational Safety and Health Administration (OSHA) EO 13423 Jan 07 Strengthening Federal Environmental, Energy, and

Transportation Management TM 5-609 Military Custodial Services Manual OSHA 1910.141 Housekeeping 41 U.S. C 423 Restrictions on disclosing and obtaining Contractor bid or proposal information or source selection information DOD Directive 5500.7-R Joint Ethics Regulation

FAR 52.223-9

ENVIRONMENTAL COMPLIANCE PLAN AND PROGRAM: It is required that the project manager of this contract reads the USAG Benelux Environmental Policy that is available publicly on the USAG Benelux homepage using the following web link:

http://www.usagbenelux.eur.army.mil/documents/Policies/BNL_PL17(PWE)EnvironmenalMgt%20System(EMS).p df

6.1.7 Belgian Regulations and Standards

General Regulation for the Protection of Workers (R.G.P.T.);

Law of 04 August 1996 on the welfare of workers, and its enforcement decrees;

Welfare Code (CODEX);

UVV Accident Prevention Regulations;

Guidelines of the Federal Guild Association of Building Clean Craft (CAPP);

Page 16 of 23 Rev 3-May 2017

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1 Attachment 1/Technical Exhibit A – Performance Requirements Summary.

7.2 Attachment 2/Technical Exhibit B – Deliverables Schedule.

7.3 Attachment 3/Technical Exhibit C – Estimated Workload Data.

7.4 Attachment 4/Technical Exhibit D – Drawings.

7.5 Attachment 5/Technical Exhibit E – Quantities.

Page 17 of 23 Rev 3-May 2017

ATTACHMENT 1

PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE OBJECTIVE STANDARD PERFORMANCE

THRESHOLD

METHOD OF

SURVEILLANCE

1) PWS Part 1 Management and Administration Contractor shall comply with PWS provisions relating to Management and Administration operations.

Monthly COR PRS inspection checklist Pass / Fail criteria. Document Number:

>95 Percent Total Overall PRS Inspection Checklist Compliant Rate

100% Inspection of

COR PRS

Inspection Checklist.

2) PWS Part 1 Management and Administration Contractor shall comply with PWS provisions relating to Management and Administration processes.

Surveillance Process Audits

0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

3) PWS Part 3 Government Furnished Item and Services Contractor shall comply with PWS provisions relating to Government Furnished Item and Services operations.

Monthly COR PRS inspection checklist Pass / Fail criteria. Document Number:

>95 Percent Total Overall PRS Inspection Checklist Compliant Rate

100% Inspection of

COR PRS

Inspection Checklist.

4) PWS Part 3 Government Furnished Items and Services Contractor shall comply with PWS provisions relating to Government Furnished Items and Services processes.

Surveillance Process Audits

0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

5) PWS Part 4 Contractor Furnished Items and Services Contractor shall comply with PWS provisions relating to Contractor Furnished Items and Services operations.

Monthly COR PRS inspection checklist Pass / Fail criteria. Document Number:

>95 Percent Total Overall PRS Inspection Checklist Compliant Rate

100% Inspection of

COR PRS

Inspection Checklist.

6) PWS Part 4 Contractor Furnished Items and Services Contractor shall comply with PWS provisions relating to Contractor Furnished Items and Services processes.

Surveillance Process Audits

0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

7) PWS Part 5 Specific Tasks Contractor shall comply with PWS provisions relating to Specific Tasks operations.

Monthly COR PRS inspection checklist Pass / Fail criteria. Document Number:

>95 Percent Total Overall PRS Inspection Checklist Compliant Rate

100% Inspection of

COR PRS

Inspection Checklist.

8) PWS Part 5 Specific Tasks Contractor shall comply with PWS provisions relating to Specific Tasks processes.

Surveillance Process Audits

0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

Page 18 of 23 Rev 3-May 2017

9) PWS Part 6 Applicable Publications Contractor shall comply with PWS provisions relating to Applicable Publications operations.

Monthly COR PRS inspection checklist Pass / Fail criteria. Document Number:

>95 Percent Total Overall PRS Inspection Checklist Compliant Rate

100% Inspection of

COR PRS

Inspection Checklist.

10) PWS Part 6 Applicable Publications Contractor shall comply with PWS provisions relating to Applicable Publications processes.

Surveillance Process Audits

0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

11) PWS Part 7 Technical Exhibit Listing Contractor shall comply with PWS provisions relating to Technical Exhibit Listing operations.

Monthly COR PRS inspection checklist Pass / Fail criteria. Document Number:

>95 Percent Total Overall PRS Inspection Checklist Compliant Rate

100% Inspection of

COR PRS

Inspection Checklist.

12) PWS Part 7 Technical Exhibit Listing Contractor shall comply with PWS provisions relating to Technical Exhibit Listing processes.

Surveillance Process Audits

0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

Page 19 of 23 Rev 3-May 2017

ATTACHMENT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Distribution Quality Control Plan IAW 1.6.1 of PWS

-With the Price Proposal;

-Within five (5) days when changes are made thereafter.

- 2 Copies Paper

- On hands or by Email to RCOB

- On hands or by Email to the COR

Physical Security:

European Residence/Work Permit & Standards of Good Conduct Certificates IAW 1.7.3 of PWS

-Within fifteen (15) days after contract award;

-Prior to start the works;

-Within five (5) days after new employee is in place.

- 1 Copy Paper On hands or by Email to the COR

Installation pass log IAW 1.7.4 of PWS

-Within thirty (30) days after contract award;

-Within five (5) days after changes.

- 1 Copy Paper On hands or by Email to the COR

Name; Title; Office, Home & Mobile telephone numbers;

Past experience & English Knowledge of the Project Manager & Alternate IAW 1.7.10 of PWS

-At the Post Award conference.

- 1…