A02. Gate Attendant Handbook.pdf

APPENDIX B

REND LAKE

GATE ATTENDANT'S HANDBOOK

ST. LOUIS DISTRICT

U.S. ARMY CORPS OF ENGINEERS

Table of Contents

Section 1 - Introduction

Section 2 - Appearance and Conduct

Section 3 - Campsite Registration Yellow Tag Vehicle Tag

Section 4 - Reservations

Reservation Tag

Section 5 - Computer Failure

Section 6 - Campsites and Recreation Fees

Section 7 - Day Use Issues

Section 8 - Day Use Fees

Section 9 - Campground Regulations

Section 10 - Radio Use

Section 11 - Lost and Found Lost and Found Receipt

Section 12 - Theft and Robbery

Section 13 - Directory of Forms

Section 14 - Collection and Transmittal of Fees

Section 15 - America the Beautiful Passports ………………………………………….. 30

Section 1 - Introduction

This set of guidelines will assist you in learning your job. It should also serve as reference while you are on the job. These guidelines are considered a minimum of what you need to know to perform your duties correctly. Read them carefully. Ask questions about sections you do not understand before you begin work. Additional guidance will be given during orientation and training. Procedures as outlined are subject to change due to operational requirements and changes in computer programming.

The information in this handbook will be reviewed during the training. Please bring this handbook to the training to facilitate the training.

Section 2 - Appearance and Conduct

As a Gate Attendant, you are usually the first person visitors will see when they arrive at the campground. The impression you create at that first meeting will form the opinion campers have not only of the lake but also of the Corps of Engineers. You influence customer's impressions in how you treat them, in your appearance, and in how you act in both the fee booth and in the campground.

1. Everyone likes to be treated courteously, and visitors to the lake are no exception. The public is, after all, paying for these facilities and rightfully expects to be treated in a friendly manner.

a. Treat each person like you're glad to see them. Everyone likes a friendly greeting.

b. Know your job. Answer questions courteously. If you do not know the answer, say so. But tell the visitor you'll find out if they will check back with you later. Do not give out wrong information! Ask a ranger if you do not know the answer.

c. Always act friendly. Even if you are having a bad day, do not take it out on the visitor. Remember that an important part of your job is to provide services which help make each visitor's stay as enjoyable as possible.

d. Tactfully discourage loitering at the fee booth by the visiting public.

Having a customer hang around the booth may interfere with another's ability to get good service.

e. You may be the first to be questioned by reporters or curious visitors when incidents, accidents, fires, or fatalities occur in the campground, or at other locations around the lake. You should refer all inquiries to the Lake Project Office or to the Park Rangers on duty if outside normal office hours. They should know the whole story and know what information can be released. If you know something that the Lake Project Office or the Park Ranger does not know - tell them.

f. Campers may not like what you tell them to do. Remain calm and courteous but be firm. If you're right, do not back down. If you make a mistake, try to correct it. Most importantly, learn from mistakes and try not to make them again.

2. Your appearance plays a role in how the public judges your knowledge and expertise.

a. Gate Attendants shall remain fully clothed while on duty.

b. Clothing must be neat in appearance and appropriate for meeting the public. The Contracting Officer will have the final say on what is considered appropriate.

c. Gate Attendants shall wear a name tag for identification, which will be provided by the government.

d. For safety reasons, sandals and open-toed shoes will not be allowed.

3. The appearance of the fee booth also plays a role in how the public judges your effectiveness.

a. Keep the fee booth neat and orderly, inside and out. The windows should be clean; floors swept and mopped; and bugs, nests, and spider webs should be removed. The impression one gets when walking into a messy store is that the owner does not know what he or she is doing. Besides, other people have to work in that booth too.

b. Only necessary information should be posted on fee booth windows. Let a ranger check the wording before you post something.

c. Personal radios and televisions are allowed inside the booth. However, their use must not interfere with your duties as a gate attendant. Such items will be placed in inconspicuous locations. Any wiring or installation of antennas will be done only after consultation with and approval by the Contracting Officer.

4. Your behavior in the booth affects how customers view your competence and authority.

a. Smoking is not allowed in the fee booths or in any other government-owned building. It is O.K. to smoke, but do it discreetly away from the fee booth.

b. Gate attendants may not be under the influence of alcohol or drugs while on duty. In addition, no alcohol or drug (except prescribed medications) may be used or consumed during duty. Notify the Contracting Officer before commencing duties if you have a serious medical condition, or if you are taking prescribed medications that may affect your job performance. Also, make the Contracting Officer aware of any possible side effects from the medication. The unlawful use of controlled substances while on federal property may result in criminal charges.

c. The gate attendant shall remain within hearing-distance of the communication equipment in the fee booth during scheduled working hours. The gate attendant may leave the booth while posting reservations, checking site occupancy, responding to visitor needs within the campground, and calls of nature. A sign should be posted at the booth notifying the public that the booth is temporarily closed and will reopen shortly. Leaving the booth unattended for lunch is not permissible.

d. The booth must be locked at all times, and money should be kept out of sight.

e. Visitors are not authorized to enter the booth. This includes relatives that are not a part of this contract and friends of any type. During your duty hours, you are the only person authorized to be in the fee booth, with the exception of Park Rangers and other Corps of Engineers staff.

5. Your behavior in the campground influences other camper's behavior. If they see you do something, they assume that it is a permitted activity.

a. How you spend your time during off duty hours is your business.

However, remember that you are subject to the same rules as our visitors.

This includes, but is not limited to parking, licensing, and operating requirements for vehicles.

b. Gate attendants who chose to live in the campground during the summer are not entitled to any special privileges. Unless you receive special permission from the Contracting Officer, avoid actions that are violations of Corps regulations.

c. Persons living with you in the campground, working under this contract or not, are subject to the same rules and regulations as park visitors.

d. You are not permitted to use or possess firearms of any type in conjunction with your duties as a Gate Attendant.

Section 3 - Campsite Registration

The gate attendant's primary duty is to register campers and maintain camper records in the computer system. If the computer system is not functioning, see Section 5 - Computer Failure for information on registering campers when the computer is unavailable.

1. Site Selection - There are two types of incoming campers arriving at the fee booth - those who have reservations and those who do not (referred to as walk-ins).

a. Campers who have a reservation have a site set aside for them.

If the customer has only one reservation in their name, you may check the customer into the computer immediately, following procedures provided in the "Computer Quick Guide - Check In a Reservation".

If the customer has more than one reservation in their name, they must select which site they will physically occupy. You may check them in on that site. Again, you will follow the procedures provided in the "Computer Quick Guide - Check In a Reservation".

b. Campers who do not have reservations will have to select a site before being registered.

Ask the customer to go into the park and find an unoccupied site which will suite them.

Advise them to look for reservation tags to ensure that a reservation is not due in on the site during the time they wish to stay.

Ask the customer to place a piece of camping equipment on the site and then return to register. Advise them that they should not fully set up their camp prior to returning because it is possible that a site has a reservation but is not marked.

When the customer returns to the booth, register the customer in the computer following procedures provided in the "Computer Quick Guide - Walk-in Procedures".

2. Handouts - W hen a customer is checked in or registered, he should receive the following documents:

a. A Yellow Post Tag (instructions on pg. 8)

b. A Vehicle Tag for each vehicle registered (instructions on pg. 9)

c. A computer generated receipt for any money collected

d. A copy of Title 36

e. A copy of the Park Information Guide

f. A map of the lake (if requested)

g. A map of the campground (if requested)

h. Any other handout materials as provided by the project office

3. Campground Surveillance

a. The gate attendant shall perform regular surveillance of the campground, making notes of campers who have left and campers needing to register or extend their stay.

b. This surveillance should be done at least twice daily, once before the booth opens and again around 4 pm (check out time).

c. The gate attendant should not, in general, directly contact customers, requesting that they register or extend their stay. Instead, they should contact a ranger and report their no-pay status.

4. Campground Policies

a. If your records say a site is taken, it is taken. Do not give a site to someone else unless you know FOR SURE the site has been vacated.

Encourage campers to leave equipment at their sites. However, we cannot require them to do so.

b. Tell the campers that if the fee booth is open, they must checkout when they leave the campground so their site can be released as soon as possible.

c. Tell the campers that if they wish to check out early, they must notify you or leave a note to let you know they have left. Generally, campers are not checked out early unless we are notified that they have left.

d. Reservations are site specific. A customer with a reservation for a specific site has rights to that site. In most cases where a walk-in customer has setup on a reserved site, the walk-in customer will be asked to move.

e. Checkout time is 4:00 PM. All campers whose permits expire must either renew the permit and pay for another night or vacate their site by that time. A camper who does not vacate by 4:00 PM may be charged for an additional nights camping. Checkout time is extremely important for campsites in the reservation system - reserved sites are guaranteed to be available at 5:00PM.

f. A responsible person in the camping party must register for the campsite.

We are not generally allowed by law to define a responsible person by age. If adults do not appear to be present at a campsite, the best policy is to alert a ranger to the situation.

g. It is very important to hand out campground regulations to all campers and visitors. If a citation is issued to an individual for violation of one of these regulations, our case will be greatly hindered or perhaps even dismissed if the violator has not been informed of the regulations through the handout procedure. Your role in this is extremely important. See to it that each group receives copies of the campground regulations each time they register. If a party is only paying a few days at a time, and they have already been presented a copy of Title 36 at their original registration, for our purposes, they have been adequately advised of the rules.

Yellow Tag

Yellow tags (LMS Form 617) shall be filled out and used to help with campground control. Fill out the tag using a black permanent magic marker. Mark the tag with the check-out date and the site number, according to the sample below.

Give the tag to the camper with the instructions to place it in the metal holder on the carsonite post marking the site as soon as they register. Also, ask them to return it to the booth when they check out so you know for sure that they have left the campground.

Vehicle Tag

Vehicle tags (MVS Form 338) shall be filled out and used to help with vehicle control. Fill out the tag using a black permanent magic marker. Mark the tag with the campground initials, check-out date, and the site number, according to the sample below.

Give the tag to the camper with the instructions to hang the tag on their rear-view mirror with the numbers facing out. Point out to the camper that the back-side of the vehicle pass provides an abbreviated list of campground rules. Also, notify the camper that the vehicle pass permits the camper to use the boat ramps and beaches during their stay at no additional fee.

Section 4 - Reservations

Other important duties of the gate attendant are to track incoming reservations to ensure that they are posted in the campground and to make future reservations at the booth.

1. Reservation Policies

a. In each campground there are sites that are designated as reservable.

There are stickers on the site posts marking the reservable sites.

b. Reservations must be made at least 2 days in advance of the intended arrival date, and up to 6 months in advance.

c. The camping fee for reservations must be paid for at the time the reservation is made.

d. Reservations may be made in the following ways:

By calling Reserve America at 877-444-6777

By making a reservation in person at the campground the reservation will be for.

On-line at Recreation.gov

e. Gate attendants may make reservations at the booth for customers who come to the window, following procedures provided in the "Computer Quick Guide - Create a Reservation". However, they may not make a reservation for a customer by telephone.

2. Tracking Reservations

a. The computer system provides a powerful tool for tracking reservations.

b. Gate attendants are responsible for generating daily reports for incoming campers, and making notes of new, canceled, and changed reservations.

c. Many gate attendants find it helpful to fill out the yellow post tag and vehicle tags for reservations in advance and staple them to the handouts to facilitate rapid check in.

3. Posting Reservations

a. The gate attendants are responsible for ensuring that reserved sites are properly marked in the field, using the Reservation Tag (pg. 11).

b. Sites should have reservations for the next 14 days posted.

Reservation Tag

Reservation Tags shall be filled out and used to help identifying reserved campsites. There are two versions of the reservation tag, either one may be used. Fill out the tag using a black permanent magic marker. Mark the tag with the campground initials, site number, check-in date, and the check-out date.

The gate attendant should check reserved sites at least once daily to ensure that the proper reservation tags are posted.

Section 5 - Computer Failure

There are times when the computer is not functioning properly due to problems in the hardware, software, or telecommunication. When this occurs, you will have to fill out handwritten user permits and camping registration cards. You will enter the customer into the computer when it becomes available.

1. General

a. It is very important that you are aware of which sites are registered or reserved since the computer is not available to protect you from a double booking. If the computer is expected to be down for an extended period, you will be provided with Daily Arrival Reports (DARS), which will provide you with the incoming reservation information for the next 14 days.

b. You will need to note what reservations arrived while the computer is unavailable so you can check them in when the computer becomes available. However, you do not need to complete a user permit or a camper registration card for these customers.

c. You cannot accept a credit card while the computer is down. If there is no forecast for when the computer will become available, do NOT tell customers that they can register later and use a credit card. We do not always know when the computer will become available and a customer may get upset if he expects to use a credit card later and then finds out he cannot.

d. You cannot walk-in a customer for more than 2 days on a reservable site when the computer is down. If a customer wants to stay for more than 2 days on a reservable site, advise them that they need to contact Reserve America and make a reservation starting on the 3rd day.

2. Hand-Written Receipts

a. General Receipt is filled in duplicate. The Remittance copy will be turned in with the Bill for Collection (See Section 15 - Collection and Transmittal of Fees), and the customer copy will be given to the customer as a receipt and permit for camping.

b. Any time a user permit is used to record camping, an Express Check-in form will also have to be completed to ensure that all the customer information is gathered (email, name, address, phone number, etc.)

c. Any time a hand-written receipt is used, the camping record will have to be entered in the computer as soon as it becomes available for use.

3. Updating the computer when it becomes available

a. Walk-in customers who are still in the park

Walk-in the customers onto their site following procedures provided in the "Computer Quick Guide - Walk-in Procedures".

Backdate the arrival date to match the customer's arrival date

Accept payment.

Note: The computer generated receipt does not need to be given to the customer because they received a receipt when you completed the user permit.

b. Walk-in customers who have checked out

Process the transaction as a Point of Sale, following procedures provided in the "Computer Quick Guide - Point of Sale".

Ensure that the Point of Sale transaction is credited to the customer's name, not to General Public. Using "General Public" as the customer creates problems if the customer requires a refund later.

c. Customers who came in under reservations

Check in the reservations, following procedures provided in the

"Computer Quick Guide - Check In a Reservation".

You must check in the reservation, even if the customer has already left - it is the only way we have a record that the customer actually arrived on the reservation.

Section 6 - Campsites and Recreation Fees

1. At Rend Lake the majority of sites are classified as single capacity sites. The only exemptions are designated family double sites, which are double capacity sites.

2. The total number of camping units for single capacity sites is limited to one recreational vehicle or trailer and three additional tents. If no recreational vehicle is on the site, a maximum of four tents will be permitted. A total of eight people are permitted on single capacity sites.

3. The total number of camping units for a double capacity sites is limited to two recreational vehicles or trailers and six tents. If no recreational vehicles are on the site, a maximum of eight tents will be permitted. A total of sixteen people are permitted on double capacity sites.

4. Fees will be assessed on a site basis. Fees are outlined each year in the "Park

Information Guide" as follows:

a. Class A campgrounds:

Family standard single electric

Family standard single electric, water, and sewer

Family standard single electric and water

Family standard double electric

Family R/V single electric

Family walk/in single tent

Family standard double w/electric premium.

Section 7 - Day Use Issues

1. Day Use activities inside the campgrounds

a. Picnickers may not picnic in a camping area, just as campers may not camp in a picnic area. Unoccupied campsites and their facilities are intended for the use of campers, not picnickers.

b. Picnic shelters are available on a reservation basis for a $25.00/day permit, if desired. Shelters may be reserved only by contacting Reserve America by phone or through the recreation.gov website. Shelters which have not been reserved may be used on a first-come first-served basis, at no charge. The Spillway Recreation Area may be reserved for a $100 fee.

c. Other campground facilities, such as showers and comfort stations, inside the campgrounds are intended for the use of campers.

Section 8 - Day Use Fees

1. The Corps was authorized to charge day use fees when Congress enacted the Omnibus Budget Reconciliation Act of 1993 to reduce the national debt.

The funds generated from these fees are used to help pay the operation and maintenance costs in the Corps’ recreation program

2. At Rend Lake, day use fees are charged for the use of South Sandusky and

North Marcum beaches and many of the Corps-owned boat launch ramps including: South Marcum, Dam West, South Sandusky, North Sandusky, Turnip Patch, Ina, Gun Creek, Jackie Branch and North Marcum.

3. Persons who are currently camping in Corps of Engineers campgrounds and have current vehicle tags are not charged additional use fees for using the boat ramps or beach. Their camping fees pay for the use of these facilities. Please ensure that your customers are aware of this.

4. Golden Age, Golden Access and America the Beautiful Passes provide free day use access. Customers must display their pass in a hangtag.

5. Users may pay day use fees on a day-by-day basis or by purchasing an annual pass.

a. Fees paid on a daily basis are paid in honor vaults located at each facility.

The customer takes a day use envelope, fills out all applicable information, places the money in the envelope, tears off the tag attached to the envelope flap, puts the envelope in the vault, and hangs the tag on the rear-view mirror. If the vehicle does not have a rear-view mirror, the customer may place the tag on the dashboard.

The boat launch ramp fee is $5.00, and is charged for each day the ramp is used.

The beach use fee is $5.00 per vehicle

b. A customer may also purchase an annual pass, which is a hang tag that hangs on the rear-view mirror. Annual passes are available at the campground fee booths, the Visitor Center, and the Project Office.

Annual passes are valid one year from the month of purchase.

Annual passes cost $40.00. Customer may transfer the annual pass in any vehicle from which they are in.

Issuing Annual Passes

1. Each annual pass has its own receipt in triplicate. A handwritten receipt must be completed for each annual pass sold. The customer will receive the top copy. The second copy will be stapled to the computer generated receipt and remitted in the Bill for Collection (See Section 15 - Collection and Transmittal of Fees), and the third copy will remain in the annual pass book to be returned at the end of the season.

2. The sale of annual passes must be entered into the computer, following procedures provided in the "Computer Quick Guide - Point of Sale".

3. Payment may be made by cash, personal check, or credit card.

4. The customer will receive two receipts - the handwritten one from the annual pass book and a computer generated receipt.

Section 9 - Campground Regulations

As a gate attendant, you should have an understanding of Corps of Engineers Regulations. Although you will not be enforcing any of them, you do have a responsibility to become sufficiently familiar with them to be able to answer questions.

The following is a partial list of the regulations you are most likely to encounter. If you have questions concerning any other Corps regulations, ask a Ranger.

1. The following regulations are selected from Title 36, Chapter 3, Part 327, "Rules and Regulations Governing Public Use of Water Resources Development Projects Administered by the Chief of Engineers".

a. "Camping is permitted only at sites and/or areas designated by the District

Engineer." Camping anywhere else on the project is not allowed.

b. "Camping at any one or more campsites at any one project for a period longer than 14 out of any 30 consecutive day period is prohibited without written permission from the District Engineer."

This means a total of 14 days in any 30 day period, not 14 consecutive days. A customer may not camp for 5 days, leave 2 days, camp 5 days, leave for another 4 days and return for more than 4 days - they will have accumulated 14 days in 20 days. The customer will have to be gone for 10 days before they can be permitted to return again.

At Rend Lake, the 14 day rule is enforced at the campground level.

We will allow the camper to leave one campground and go to another one without being considered in violation.

In all campgrounds, there are loops that are designated long-term camping - Eagle in Gun Creek, Sweet Gum and Maple in North Sandusky, Whispering Pines and Beaver Lodge in South Marcum, and Pin Oak in South Sandusky. A camper may stay 28 days in these loops. However, the camper must start their 28 days in these loops. He may not camp 14 days in another loop and then move onto a long term site for the second 14 days.

b. "The unauthorized placement of camping equipment or other items on a campsite and/or personal appearance at a campsite without daily occupancy for the purpose of reserving that campsite for future occupancy is prohibited."

All non-reserved sites are available on a first-come first-served basis to campers that are ready to camp.

As a gate attendant, you can play a big part in helping the Ranger staff with this regulation. When campers come to the fee booth to register, particularly prior to holiday week-ends, ask them if they intend to spend the evening. If they leave the campground with the intention of not returning that evening contact a Ranger and request that the individual remain at the booth until a ranger arrives.

c. “Personal property of any kind shall not be left unattended upon project lands. After a period of 24 hours, unattended personal property shall be presumed to be abandoned.

This regulation applies to all personal property, including camping equipment on registered campsites. Campers cannot leave their campsite unattended for more than 24 hours.

As a gate attendant, you can help the Ranger staff with this regulation. If you become aware of a registered site where the occupant hasn’t been on site for more than 24 hours (eg. Went home during the week and is only camping during the weekends, leaving their site unoccupied), let a ranger know.

d. "The digging or leveling of any ground or the construction of any structure without written permission of the District Engineer is prohibited."

d. "Campers, picnickers, and all other persons using a water resources development project (lake) shall keep their sites free of trash and litter during the period of occupancy and shall remove all personal equipment and clean their sites upon departure."

2. The following regulations are contained in the Park Information Guide and are authorized by Title 36, Section 327.12a.

a. "A responsible person must register and pay fees within a reasonable time after a camp is established or when the fee booth opens. Check out time is 4:00 p.m."

b. "Campground roads and facilities are to be used by registered campers and their visitors only. Interfering with, or restricting the use of the shoreline by boaters or other lake users is prohibited."

c. "Roadways in recreation areas administered by Corps of Engineers are open only to licensed vehicles and licensed drivers."

d. "Parking on the grass in any location, along roadsides, or in such manner to obstruct traffic is prohibited."

e. "All wheeled vehicles, including but not limited to mopeds, mini bikes, boat trailers, motorcycles, and other vehicles, must be kept on camping pads registered to vehicle users or in designated parking areas. All motor vehicles must be parked lengthwise on the camp pad except at sites with irregularly shaped pads. Empty boat trailers may be stored on the grass provided that they are moved on and off the grass by hand."

f. "Picnic tables and lantern holders must remain on gravel surfaces at campsites with gravel impact areas."

g. "All waste water must be collected in a container and disposed of in authorized disposal facilities. In primitive areas where sanitary facilities are not provided, human waste must be buried 100 feet from any body of water and/or campsites."

h. "To avoid tree damage, hanging lanterns are to be suspended a minimum of 8" from the side of the tree and 24" from overhead limbs.

Do not drive axes, nails, or other objects into trees."

Section 10 - Radio Use

Radios have been provided in each fee booth for communications with the Administration Building, patrolling Rangers, and the other fee booths at the lake. These radios are to be used for official business only.

1. Do not use radios for chit chat.

2. Never use abusive or revealing language on the radio.

3. Remember that many people hear you every time you talk on the radio, maybe even campers standing within earshot of another radio. Radio traffic on Corps radio frequencies at Rend Lake is recorded on a twenty-four-hour basis and can be played back to determine date, time and origination of all radio calls.

4. The 10-Code is not used on Corps radio frequencies.

5. Try to memorize the call numbers of other fee booths and the patrolling rangers.

Avoid using names over the radio.

6. When calling, state the number you are calling once, followed by your number once. Example: 5545; this is 5546.

7. If you do not get an answer right away when you call someone, wait 20-30 seconds before calling again.

8. Know what you want to say before you call. Be concise and to the point. Keep your radio transmissions as brief as possible. If you need to discuss something in detail, use the phone.

9. Refrain from making unnecessary radio transmissions. However, you are required to answer all radio calls to your booth.

10. At the end of a statement say the word "over" so the other party will know it's their turn to talk.

11. At the end of a transmission say your call numbers followed by the word "out."

12. Never use the phrase "over and out."

13. To ask someone to give you a telephone call, ask them "Can you give me a land line please?"

14. KEEP RADIO TRAFFIC TO A MINIMUM!

Section 11 - Lost and Found

1. Lost Items

a. If a person comes to the booth to report that he has lost an item, call the office to see if it has been turned in.

b. If the office does not have the item, then fill out the Lost and Found Receipt (LMS Form 342) with the following information.

Date item was lost Lake Name Circle that the item was lost Information Taken By (your name) Mark that the item was lost and fill out the customer's name, address, and telephone number.

Provide as accurate description of where the item was lost. "South

Sandusky site T-1" or "North Sandusky boat ramp parking lot". Try not to simply say "South Sandusky campground", unless that's all the customer knows.

Provide as detailed description of the item(s) lost. W e get a lot of key rings, glasses, and purses turned in each year. A good description of what was lost, including how many keys, what kind of keys, what color glass frames, what the purse is made of, etc., helps quite a bit.

c. Turn the completed form (both copies) over to the next patrolling ranger to be filed at the Administration Office.

2. Found Items

a. Whenever someone turns in an item that has been found, you must fill out the Lost and Found Receipt (LMS Form No. 342). You must provide the following information:

Date item was found Lake Name Circle that the item was found Information Taken By (your name) Mark that the item was found and fill out name of the person who found the item, address, and telephone number.

Provide as accurate description of where the item was found.

"South Sandusky site T-1, on picnic table" or "North Sandusky boat ramp parking lot, by honor vault". Try not to simply say "South Sandusky campground"

Provide as detailed description of the item(s) found. W e get a lot of key rings, glasses, and purses turned in each year. A good description of what was found, including how many keys, what kind of keys, what color glass frames, what the purse is made of, etc., helps quite a bit. Get as much detail as possible.

Turn the completed form (both copies) and the found item over to the next patrolling ranger. All found items are stored at the Project Office.

b. If the owner of the found item claims it before you can turn it over to the ranger, fill out the section of the form "Property Released To". W rite in the owner's name, address, and telephone number, and the date the item was released. Also, have the owner sign the form. Give the carbon copy to the owner. Turn the original in to the patrolling ranger to be filed at the Project Office.

c. A Lost and Found Receipt must be filled out for all found items, even if you return the item to the owner shortly after it is given to you. These completed forms are the only record available to prove that the property has been returned to the proper owner.

Lost and Found Receipt

Section 12 - Theft and Robbery

1. In the event that you are robbed, do not offer any resistance. Obey the instructions of the robber.

2. In the case of armed robbery, you will not be held liable for monies. The security of the money in all other situations is your responsibility. However, your life is more important than the money.

3. If a theft is reported in a campground, give the camper the telephone number for the county sheriff's office. It is better to have the camper make the call so that he/she can answer any questions asked. You should also notify your patrolling ranger as soon a possible so that an incident report can be made.

4. Record the name, address, and site number of the person reporting the theft and get the details of the incident. Give this information to the patrolling ranger as soon as the ranger arrives. Make it clear to the camper that the theft is under the jurisdiction of the county sheriff and that it is the camper's responsibility to ensure that the sheriff is notified.

Section 13 - Directory of Forms

TITLE 36 Rules and Regulations Governing Public Use of Water Resources Development Projects Administered by the Chief of Engineers

MVS FORM 338 Vehicle Tag

LMS FORM 314 Privacy Act

LMS FORM 342 Lost And Found Receipt

Section 14 - Collection and Transmittal of Fees

1. You, as a gate attendant, will collect fees for camping, reservations, and sales of annual passes. All funds collected will be processed through the computer system and receipts will be provided to customers.

2. You are responsible for ensuring that the money you have collected balances with computer generated reports. Your contract may be terminated by the Contracting Officer in the event of unbalanced receipts, unaccountable receipts, and/or unbalanced funds.

3. You are responsible for the security of the money from the time you collect it until you mail it to the bank. As such, you may not do the following:

a. Lend the money, b. Use the money,

c. Deposit the money in a bank, or

d. Mix the money with your personal money.

4. You must provide your own change. Ensure that you have enough to get you through the day when your shift begins.

5. Customers may pay their fees by cash, traveler's check, personal check, or credit card.

a. Traveler's checks and personal checks must be made out to "Recreation One Stop"

b. Traveler's checks and personal checks must be prepared in ink.

c. Traveler's checks and personal checks must be endorsed in ink with "For credit to the US Treasury". A stamp will be provided for this use.

d. If a personal check is accepted, the customer's name, address, phone number with area code, and driver's license number must be written on the front of the check.

e. Personal checks must be made out for the exact amount due. A customer cannot write a check for more money and request change.

6. Fees will be transmitted by the Contractor once a week or when accumulated monies exceed $5,000, whichever comes first. Instructions for transmitting the fees are in the "Computer Quick Guide - Bill for Collection Instructions" and "Computer Quick Guide - Transmittal of Bill For Collection".

America The Beautiful The National Parks and Federal Recreational Lands Pass

• Types of Passes

– Interagency Senior Pass (Golden Age)

– Interagency Access Pass (Golden Access)

– Interagency Annual Pass

– Interagency Annual Pass – Military

– Interagency 4th Grade Pass

– Interagency Volunteer Pass

Section 15 - America the Beautiful Passports

The National Parks and Federal Recreational Lands Pass

• Accessories

– Hangtag

– Decal

Interagency Senior Pass

Interagency Senior Pass

• Who: U.S. Citizens or permanent residents of the U.S. that are 62 years of age or older.

• Cost: $10.00

• Expiration: None – Lifetime Pass

• Benefits at Corps Parks: Free Day Use, ½ price camping on individual sites.

America The Beautiful Interagency Senior Pass

• Qualifications

– Must show proof of age and U.S. residency.

• Must show a valid driver’s license, passport, birth certificate, or permanent resident card (green card).

• To confirm U.S. residency, some questions may need to be asked to confirm domicile for non citizens (see America The Beautiful Interagency Standard Operating Procedures for more details)

Interagency Senior Pass

• Issuance

– Is not valid until signed.

• Have owner sign pass if he/she presents an unsigned pass.

– Interagency Senior Pass is accountable property.

Issuer must complete required entries on Interagency Senior Pass Log

– Interagency Senior Pass is not transferable.

America The Beautiful Interagency Senior Pass

• Golden Age Passport Replacement

– Paper Golden Age Passport

• May be exchanged for a new Interagency Senior Pass at no cost.

• Do not have to surrender old paper passport.

– Plastic Golden Age Passport

• There is no need to exchange for a new Interagency Senior Pass (cost prohibitive)

• If customer wants the new Interagency Senior Pass, they must purchase it for $10. They are NOT required to surrender the old pass.

Interagency Access Pass

America The Beautiful Interagency Access Pass

• Who: U.S. Citizens or permanent residents of the U.S. that have been medically determined to have a permanent disability that severely limits one or major life activities.

• Cost: Free

• Expiration: None – Lifetime Pass

• Benefits at Corps Parks: Free Day Use, ½ price camping on individual sites.

Interagency Access Pass

• Qualification

– Must show proof U.S. residency.

• Must show a valid driver’s license, passport, birth certificate, or permanent resident card (green card).

• To confirm U.S. residency, some questions may need to be asked to confirm domicile for non citizens (see America The Beautiful Interagency Standard Operating Procedures for more details)

America The Beautiful Interagency Access Pass

• Qualification

– Must provide proof of disability

1. A statement signed by a licensed physician attesting that the applicant has a permanent physical, mental, or sensory impairment that substantially limits one or more major life activities, and stating the nature of the impairment; or

2. A document issued by a Federal agency, such as the Veteran’s Administration (VA), which attests that the applicant has been medically determined to be eligible to receive Federal benefits as a result of blindness or any percentage of permanent disability.

Interagency Access Pass

• Qualification

– Must provide proof of disability

3. A document issued by a State agency such as the vocational rehabilitation agency, which attests that the applicant has been medically determined to be eligible to receive vocational rehabilitation agency benefits or services as a result of medically determined blindness or permanent disability.

4. If a person claims eligibility for the Interagency Access Pass, but cannot produce any of the documentation outlined above, that person must read, sign and date the Statement of Disability Form in the presence of the officer issuing the pass. If the applicant cannot read and/or sign someone else may read, date, and sign the statement on his/her behalf in the applicant’s presence and the presence of the officer issuing the pass.

America The Beautiful Interagency Access Pass

Notice of Award (SSDI) Summary of Benefits (VA)

Examples of Accepted Documentation of Permanent Disability

Interagency Access Pass

Summary of Benefits (VA) Must show % disability

Example of Accepted Documentation of Permanent Disability

America The Beautiful Interagency Access Pass

Notice of Benefit Increase (SSDI) Does not indicate type of SS benefits

Handicapped Placard/Application Does not indicate permanent disability or have owner’s name

Examples of Documentation that are NOT accepted as proof of Permanent Disability

Interagency Access Pass

• Issuance

– Is not valid until signed.

• Have owner sign pass if he/she presents an unsigned pass.

– Interagency Access Pass is accountable property.

Issuer must complete required entries on Interagency Access Pass Log.

– Interagency Access Pass is not transferable.

America The Beautiful Interagency Access Pass

• Golden Access Passport Replacement

– Paper Golden Access Passport

• May be exchanged for a new Interagency Access Pass at no cost.

• Must surrender old paper passport.

– Plastic Golden Access Passport

• There is no need to exchange for a new Interagency Access Pass (cost prohibitive)

• If customer wants the new Interagency Access Pass, they may exchange their old pass for a new one. They are required to surrender the old pass.

Interagency Annual Pass

America The Beautiful Interagency Annual Pass

• Who: Anyone

• Cost: $80

• Expiration: 1 year from month of purchase

• Benefits at Corps Parks: Free Day Use

Interagency Annual Pass

• Issuance

– Must be punched at time of purchase to expire 12 months from month of purchase.

– Is not valid until signed.

• Have owner sign pass if he/she presents an unsigned pass.

– Has 2 signature lines.

• 1st owner should sign at time of purchase/receipt.

• 2nd signature is optional and may be signed at any time.

Relationship of the pass owners does not matter.

America The Beautiful Interagency Annual Pass

• Issuance

– May be purchased as a gift. Will be punched with expiration date at time of sale. Should be signed by recipient when given as gift.

– Interagency Annual Pass is accountable property.

Issuer must complete required entries on Interagency Annual Pass Log.

Interagency Annual Pass ‐Military

America The Beautiful Interagency Annual Pass ‐Military

• Who:

– Current members of U.S. Army, Air Force, Navy, Marines, Coast Guard, and National Guard

– Dependents of current U.S. military members

– U.S. Military Cadets

– U.S. Active Reservists – Don’t need to be deployed

• Cost: Free

• Expiration: 1 year from month of issuance

Interagency Annual Pass ‐Military

• Qualification

– Military Members

• CAC ‐ Verifies that the person is a member of the U.S.

Military

– Dependents

• DD Form 1173 that identifies the dependent and his/her sponsor. Dependents may not use any other type of ID to obtain a pass

• The dependent may be any age. If the dependent is not able to sign their pass, a parent or guardian may sign the pass for them.

• Some dependents may not have the proper ID. Advise them that they may be the 2nd signer on their sponsor’s pass.

They cannot obtain their own Military Annual Pass without a DD Form 1173 id.

America The Beautiful Interagency Annual Pass ‐Military

• CAC for Military Members

Interagency Annual Pass ‐Military

• DD Form 1173 for Dependents

America The Beautiful Interagency Annual Pass ‐Military

• See America The Beautiful Interagency Standard Operating Procedures for examples of non‐valid military ids.

• Note: The Military Annual Pass is not valid for military members who are no longer serving (retired, discharged, inactive reserves).

Interagency Annual Pass ‐Military

• Issuance

– Recipient must show proper military identification to qualify for this benefit. (next page)

– Must be punched at time of purchase to expire 12 months from month of purchase.

– Is not valid until signed.

• Have owner sign pass if he/she presents an unsigned pass.

– Has 2 signature lines.

• 1st owner should sign at time of purchase/receipt.

• 2nd signature is optional and may be signed at any time. 2nd signer must be another qualified military member or dependent.

America The Beautiful Interagency Annual Pass ‐Military

• Issuance

– Interagency Annual Pass ‐Military is accountable property. Issuer must complete required entries on Interagency Access Pass ‐Military Log.

Every Kid in a Park 4th Grade Pass

America The Beautiful Every Kid in a Park 4th Grade Pass

• Who: 4th grade students with a printed voucher from the Every Kid in a Park website

• Cost: Free

• Valid for the school year that the student is in 4th grade (September – August)

Every Kid in a Park 4th Grade Pass

• Qualification

– Student must be present and have printed voucher from the Every Kid in a Park website.

(Digital copies on a phone or tablet not accepted)

– If a student does not have a voucher, he/she will have to go online to http://everykidinapark.gov and complete the registration process.

America The Beautiful Every Kid in a Park 4th Grade Pass

• Issuance

– The student must print their first and last name on the pass at the time of issuance.

– Write the pass number issued on the front of the voucher and retain voucher for the permanent records.

– Interagency 4th Grade Pass is accountable property. Issuer must complete required entries on Interagency 4th Grade Pass Log

– The 4th Grade Pass is not transferable.

Interagency Volunteer Pass

America The Beautiful Interagency Volunteer Pass

• Who: Volunteers who accrue 250 volunteer hours and do not already have a valid Interagency Pass.

• Cost: Free

• Expiration: 1 year from month of issuance

Interagency Volunteer Pass

• Qualifications

– Volunteer Coordinator is responsible for tracking volunteer hours and issuing Volunteer Passes.

– Volunteers may count any hours accrued beginning January 1, 2007

– There is no specific time frame in which the volunteer hours must be accrued

– Once a pass is issued, the volunteer’s hours are reset to zero and the count begins again.

– Only 1 Volunteer Pass may be issued per 12‐ month period.

America The Beautiful Interagency Volunteer Pass

• Issuance

– The pass much be punched for the month in which it is issued.

– Is not valid until signed.

– Interagency Volunteer Pass is accountable property. Issuer must complete required entries on Interagency Volunteer Pass Log

– Pass is not transferable.

Hangtag

America The Beautiful Hangtag

• Who: Holders of any America the Beautiful Pass.

• Cost: Free

• Expiration: None

• Usage: A holder of an America the Beautiful Pass. A means of displaying the actual pass at unstaffed sites.

Hangtag

• Not accountable property.

• Should be issued with any America the Beautiful pass for the customer’s convenience.

• Visitors should be instructed to display the hang tag so that the signature and expiration date (back of pass) is visible from the front of the vehicle.

• Hangtag is NOT VALID if pass is not in it.

America The Beautiful Hangtag

Yes No

Decal

America The Beautiful Decal

• Who: Holders of any Interagency Pass EXCEPT 4th Grade Pass.

• Cost: Free

• Expiration:

– For Annual, Annual – Military, and Volunteer Passes, same month & year as pass.

– For Senior and Access Passes, one year from month of issuance of decal.

• Usage: A way to display proof of payment in open‐topped vehicles at unstaffed sites.

Decal

• Qualifications

– Must show a valid Interagency Pass

– Must show ID to verify pass ownership

– Must show vehicle registration from an open‐ topped vehicle that matches the name(s) of the pass owner(s) and the photo id.

– On passes with 2 signatures, decals may be issued to vehicles owned by both signers.

America The Beautiful Decal

• Issuance

– Write the license plate number of the vehicle on the face on of the decal.

– Punch the decal with the expiration month

• Annual, Annual‐Military, and Volunteer passes, the month that the pass was issued.

• Senior & Access passes, the month the decal is being issued.

– Decal is accountable property. Issuer must complete required entries on AtB Decal Log

– Decal is not transferable.

– Decal is affixed to lower‐right corner of windshield, or visible place on front of motorcycle.

All Passes

• Field Sites issue passes in person only.

– see America The Beautiful Interagency Standard Operating Procedures for more details on online and mail orders

• End of Month Sales

– Always punch pass to expire in the month the pass was purchased (March 31 = March).

America The Beautiful All Passes

• Lost or Stolen Passes

– Passes cannot be replaced if lost or stolen. A new pass must be purchased/issued.

• Damaged Passes

– Damaged passes can be replaced at no charge as long as portion of the pass is identifiable and ID is provided. Damaged pass must be surrendered.

Day Use Fee Changes Summary

• Holders of any America the Beautiful Pass receives free day use.

• Need to display pass in hang‐tag or get a free annual decal.

• There are no ½ priced COE annual passes.

• We need to talk to customer to ensure they are getting the best pass for their needs (AtB annual pass or COE annual pass).

Campground Fee Summary

• No change to program

• Only holders of Senior or Access America the Beautiful Passes receive ½ price camping.