Revised_Janitorial_Service_Contract_-_8FEB2018.pdf

JANITORIAL SERVICES

PERFORMANCE WORK STATEMENT

FOR

CLARENCE CANNON DAM

AND

MARK TWAIN LAKE

AT

MARK TWAIN LAKE, MISSOURI

8 February, 2018

Table of Contents

1.0. Description of Services

1.1. Service Project Office

1.2. Service Recreation Areas

1.3. M.W. Boudreaux Memorial Visitor Center

2.0. Service Delivery Summary

2.1. Quality Control Plan

2.2. Quality Assurance

2.3. Performance Assessment

3.0. Government-Furnished Equipment, Materials, and Supplies

3.1. General

3.2. Utilities

3.3. Push Bars

3.4. Keys

3.5. Vault Chemical Treatment

4.0. Contractor-Furnished Equipment, Materials, and Supplies

4.1. General

4.2. Property Storage

4.3. Vehicles

4.4. Carpet Runners

4.5. Supply 55 Gallon Barrels (Refuse Containers)

4.6. Trash Bags

4.7. Communications

4.8. Signs

4.9 Sustainability

5.0. General Information

5.1. Scope of Work

5.2. Safety

5.3. Accident Prevention Plan

5.4. Activity Hazard Analysis

5.5. Emergency Medical Treatment

5.6. Reports

5.7. Meetings

5.8. Location and Contract Limits

5.9. Access

5.10. Unusual Conditions

5.11. Security

5.12. Service Schedule

5.13. Personnel Requirements

5.14. Environmental Protection

5.15. Permits and Responsibilities

5.16. ERGO Data

5.17. Identification Signs

5.18. Payment

5.19. Changes to Service Frequency and/or Quantity

5.20. Work Plan

5.21. Contract Duration

5.22. Post Award Conference

5.23. Omissions

6.0. Appendices

Appendix A – Definitions and Acronyms Appendix B – Approximate Square Footage of Buildings Appendix C – Contract Area Maps Appendix D – Facility Inventory Appendix E – Schedule of Services Appendix F – Vehicle Signs Appendix G – Accident Prevention Program Appendix H – Master Work Plan Appendix I – Example Push Bar Bumper Appendix J – Signs

1.0. Description of Services. The contractor’s work shall consist of furnishing all labor, equipment, materials and supplies necessary to clean, service and maintain sanitary conditions and adjust courtesy boat docks at Clarence Cannon Dam and Mark Twain Lake in accordance with the work schedule, specifications and drawings contained herein. The contractor’s performance will be based on the Contracting Officer’s (KO), Contracting Officer’s Representative (COR), and Quality Assurance Personnel (QA) evaluations and the results required by the Service Delivery Summary (SDS). The evaluation of results will be based on COR based on COR performance assessment, tenant satisfaction, and customer complaints. Final results of the evaluations will be the determining factor for the success or failure of this contract. See Appendix D & E for the number and types of facilities and schedule of services for each area. Approximate square footage for buildings is shown in Appendix B.

1.1. Service Project Office. The Contractor shall clean, service and maintain sanitary conditions at the Project Office.

1.1.1. Service Floors. The Contractor shall maintain sanitary conditions and clean all floors and baseboards. General floor coverings are identified in Appendix C. The Government reserves the right to change any or all floor coverings. The Contractor shall be responsible for servicing floors that have been changed.

1.1.1.1. Carpet, Tile, and Concrete Floors. The Contractor shall clean all floors and baseboards including, but not limited to laminate and rubber tile floors, carpet runners, carpeted or concrete floors. The cleaning process and products are required to meet the floor material manufacturer’s recommendations. General floor coverings are identified in Appendix C. Manufacturer’s recommendations for flooring materials are shown in Appendix J. All light office furniture and other materials including, but not limited to, waste receptacles, chairs, carpet protectors and rugs shall be picked up and/or moved to permit cleaning underneath and around the item. All items shall be replaced to the original position when cleaning of the area is complete.

1.1.1.1.1. Mopping. If the Contractor chooses to mop a floor in order to clean and maintain sanitary conditions, the Contractor shall dry mop the floor prior to wet mopping. When wet mopping a floor the Contractor shall replace mop water in accordance with the cleaning solution manufacture’s recommendation.

1.1.1.2. Shampoo Carpets. The Contractor shall clean and shampoo all carpets and carpet runners using equipment and cleaning supplies in accordance with the shampoo manufacturer's recommendations. The Contractor shall insure that all work associated with the cleaning and shampooing of carpets, including removal and replacement of furniture and office equipment, is completed in the entire building between 5 p.m. Friday and 6 a.m.

on Monday as shown in Appendix E. The Contractor shall notify the Contracting Officer a minimum of 2-4 weeks prior to commencing a shampooing service in order to avoid scheduling conflicts.

1.1.2. Office Furniture/Fixtures. The Contractor shall clean equipment and furniture, including chairs, coat racks, tables, water fountains, front door glass, podiums, interior and exterior of light fixture covers, window shades and venetian blinds, heating and air conditioning grates, ceiling fans, and the conference room table.

1.1.3. Waste Receptacles. The Contractor shall empty and clean all waste receptacles. The Contractor shall provide and install properly fitted plastic liners for each waste receptacle.

Stainless steel waste receptacles shall be polished each service. The Contractor shall place all collected refuse in trash dumpsters located outside of buildings.

1.1.4. Restrooms. The Contractor shall clean four (4) restrooms in the Project Office.

1.1.4.1. Sinks, Toilets, and Urinals. The Contractor shall clean all sinks, toilets, urinals, partitions, walls, and amenities of each restroom. The restrooms shall have a pleasing odor once cleaned. An approved deodorant shall be provided by the Contractor to maintain a pleasing odor in each restroom. The Contractor shall provide a 3-day supply of liquid hand soap at all restroom sinks throughout the Project Office and pumice based bar soap in the restrooms adjacent to the lunch room as noted in Appendix B-03. The Contractor shall provide and install hand towels appropriate for each dispenser and toilet paper for each toilet. The Contractor shall provide a toilet paper supply of a minimum of one full and one half-full roll in each toilet stall, with a surplus supply available to the Government of a minimum of two full toilet paper rolls per toilet stall. One deodorant urinal screen, which emits a pleasing odor, shall be maintained in each urinal at all times.

1.1.5. Kitchen and Lunchroom. The Kitchen/Lunchroom shall be cleaned. The contractor shall clean the exterior of the refrigerators, microwaves, stove, coffee maker, sink, countertops, and tables. The contractor shall clean the interior of the microwaves, stove, toaster, and coffee maker.

1.1.5.1. Refrigerator Interior. The interior of the refrigerator shall be cleaned in accordance with manufacture’s recommendations. NOTE: The contractor shall not remove or discard any food and beverages from the refrigerator.

1.1.5.2. Hand Towels. The contractor shall provide a hand towel supply of a minimum of one and a half-full roll of hand towels in the kitchen/lunchroom.

1.1.6. Walls, Doors, and Windows. The contractor shall clean and maintain sanitary conditions on all interior walls, doors, and windows of the project office. The contractor shall also clean and maintain sanitary conditions for exterior windows of the front project office as indicated in Appendix C- 3.

1.1.7. Project Office Exterior. The contractor shall remove all spider webs from the exterior of the front project office as indicated in Appendix C-3.

1.2. Service Recreation Areas. The Contractor shall clean, service and maintain sanitary conditions and adjust boat docks in recreation areas in accordance with specifications, drawings, and schedules contained herein.

1.2.1. General. The Contractor shall clean all public facilities even when occupied by visitors.

The Contractor shall either (1) ask permission to clean, or (2) return later that same day to perform cleaning services. The Contractor shall display a contractor-furnished sign indicating facilities are closed for cleaning. See Appendix J. The Contractor shall furnish the COR a list of all occupied campsites where permission was not obtained to perform litter and grill cleaning services. NOTE: All comfort stations, shower buildings, bathhouse, and picnic shelters must be cleaned at the times specified in Appendix E.

1.2.2. Comfort Stations, Shower Buildings, and Spalding Bathhouse. The Contractor shall clean the building interior and exterior of comfort stations, shower buildings, and the bathhouse including foyers/ building entrances. The facility shall have a pleasing odor once cleaned. Non-abrasive commercial cleaner(s) shall be used on all stainless steel and porcelain fixtures, windows and mirrors. A disinfectant solution shall be used each time the facilities are cleaned.

Special effort must be made to keep electric hand dryers, electrical switches and outlets, and toilet paper dry. Floors, walls, and fixtures shall be thoroughly rinsed to remove excess cleaning solutions. The contractor shall remove any excess water from comfort station and shower building floors prior to leaving the building.

1.2.2.1. Refuse Receptacles. The Contractor shall empty and clean all refuse receptacles each time a facility is cleaned and a new plastic bag (minimum of 2 mil thick) shall be supplied and placed in the container. Refuse bags (containing trash) shall be tied closed and deposited in the nearest trash dumpster.

1.2.2.2. Toilet Paper. The Contractor shall supply and properly mount toilet paper on all spindles or bars in each facility. A minimum of two full rolls and a partial roll are required for each spindle or bar. The Contractor shall provide extra toilet paper in the event a dispenser should become empty of toilet paper during non-duty hours. A minimum of 10 additional rolls of toilet paper shall be supplied and stored in the pipe chase of each facility. Care shall be exercised during cleaning operations to protect toilet paper from becoming wet. Toilet paper stored in the pipe chase must be stored in a manner that prevents it from becoming wet and from being destroyed by pests. If toilet paper becomes wet or is otherwise destroyed it shall be replaced with a new roll.

This refers to toilet paper stored in the pipe chase as well as the toilet paper on the spindles in each stall.

1.2.2.3. Urinals. The Contractor shall clean all urinals, and supply one deodorant urinal screen, which emits a pleasing odor, shall be maintained in each urinal at all times. NOTE: There are several types of urinals which may require different deodorant cake holders.

1.2.2.4. Pipe Chase. The Contractor shall clean the pipe chase of all comfort stations, shower buildings and the bathhouse once per month during the first scheduled service unless the first service falls the Saturday or Sunday of Memorial Day, Fourth of July, or Labor Day weekend. In this case the pipe chase will be cleaned during the first service following the holiday weekend.

1.2.2.5. Walkways. The Contractor shall clean all paved entrance landings and sidewalks each time facilities are serviced.

1.2.2.6. Repairs. If toilets or urinals are not functioning properly, the Contractor shall attempt to correct the problem through the implementation of accepted plumbing practices. Physical removal of obstructions and, if necessary the use of plungers, sewer rods and tapes furnished by the Contractor shall be used to clean the line; however, at no time shall chemical drain cleaners be used. If problems cannot be corrected, the Contractor shall lock the affected side of the building and shall notify the COR as soon as possible, but no later than two hours after locking the door. The Contractor shall attach an “Out of Order” sign, see Appendix J, to the locked door.

1.2.2.7. Lights. The Contractor shall test all lights each time the facilities are cleaned by turning on the photocell override switches. The Contractor shall supply and replace all burned out bulbs and lamps on the day they are discovered. The inside of the light covers shall be cleaned on the first Friday of each month or more often if required.

Replacement bulbs and lamps shall be LED’s of equal wattage and quality as those being replaced. The light cover shall be properly removed and reattached, taking care that the light cover and fixture are not damaged, and the switches turned back to photocell operation.

1.2.3. Vault Toilets. The Contractor shall clean and maintain sanitary conditions in the building interior and exterior of vault toilets. The Contractor shall clean and maintain sanitary conditions in the interior and exterior of all toilet fixtures. The service shall range from the uppermost surface of the fixture to where it is attached to the floor on both the interior and exterior. Toilet paper shall be supplied as cited in Paragraph 1.2.2.2 (Toilet Paper). Lights shall be tested and replaced as cited in Paragraph 1.2.2.7 (Lights).

1.2.3.1. Chemical Treatment. The Contractor shall treat all sewage vaults in vault toilets with a commercial biochemical cleaner deodorizer provided by the Government.

The treatment shall be applied at the rate indicated by the COR and placed in the vault itself. The vault toilet shall be treated at least weekly on Friday or as necessary to remove or mask all objectionable odors. The required monthly work plan shall address the application of chemical to vaults.

1.2.4. Picnic Shelters. The Contractor shall maintain sanitary conditions and clean the entire structure, including the ceiling, recesses, eaves (excluding the roof), floor, adjacent paved walkways, picnic tables, fireplaces and braziers. Braziers located on the perimeter shall be cleaned in accordance with Paragraph 1.2.6 (Grills and Braziers). Picnic tables shall be positioned in straight evenly spaced rows. Picnic tables that have been removed from the shelter shall be returned to the shelter and positioned accordingly. The Contractor shall test the lights and notify the Government of any lights burned out or not working.

1.2.5. Trailer Dump Stations. The Contractor shall maintain sanitary conditions and clean all fixtures and exposed concrete surfaces within a 15 foot radius. Odors shall be controlled by using approved chemicals as needed to provide effective control.

1.2.6. Grills and Braziers. The Contractor shall clean and remove all materials from the interior and surface of the grills and from the area immediately adjacent to the grills. Grill tops shall be left open after cleaning. Refuse and materials collected from the grills shall be deposited on the day of collection in the trash dumpster units located within the contract area. The Contractor shall thoroughly extinguish all hot coals and other burning material with water prior to dumping the material in the refuse dumpsters.

1.2.7. Fountains and Hydrants. The Contractor shall clean all fountains and hydrants. If drains become blocked and cannot be cleared by removal of debris from the bowl or drain grate or if the water flow is impaired, the Contractor shall notify the COR. The bowl and bubbler of all drinking fountains shall be disinfected and polished by the Contractor with disinfectants and metal polish.

1.2.8. Litter Pickup/Removal. The Contractor shall pickup and remove all litter and other trash from and along roadways, campsites, playgrounds, trails, parking lots, beaches to the water's edge, and around all public facilities and equipment within the boundaries for litter collection as shown in Appendix C.

1.2.8.1. Disposal. The Contractor shall deposit all litter collected in the dumpsters located within each recreation area on the day of collection.

1.2.9. Fire Rings. The Contractor shall remove all fire rings constructed by the public, which shall include extinguishing any burning material and stacking any wood and properly disposing of all debris. Any rocks that have been assembled for fire rings shall be scattered away from the campsite outside the mowing limits. If the campsite is occupied, the contractor shall politely ask the campers for permission prior to extinguishing a fire or removing materials. If the camper does not grant permission the contractor shall contact a gate attendant or Park Ranger.

1.2.10. Adjust Boat Docks. The Contractor shall inspect and adjust boat docks located at the public launching ramps in the Ray Behrens, John F. Spalding, Indian Creek, Robert Allen, South Fork, Stoutsville Recreation Areas, and Hunter/Fisherman Access Area No. 15 (Shell Branch) as specified herein and in accordance with the schedule of services, Appendix E.

1.2.10.1. Description. The boat docks are a galvanized steel frame approximately 3'6" by 48' with steel runners, which rest on the surface of the concrete ramp. The docks are designed to slide up and down the ramp by using a vehicle or tractor of appropriate size and power. Two pairs of push poles which fit into the upper end of the dock to allow for dock adjustments will be furnished by the Government prior to beginning work. Tow chain, cable or other material necessary to pull the docks up the ramp shall be furnished by the Contractor.

1.2.10.2. Positioning. During each scheduled service the Contractor shall position each dock on the concrete ramp so the expanded metal dock surface sets 12" to 20" above the lake surface. Prior to adjustments being made, the ramps attachments must be flipped onto the dock. After correct adjustments are made, ramps must be placed in the downward position. The boat docks shall be oriented so they are positioned parallel with the ramp and so the outside edge of the dock is 10" to 30" from the edge of the concrete ramp. Dock adjustments shall not be made while persons are on or in a "close" vicinity to the docks or when boats are tied up to the dock. The Contractor may courteously request persons to leave the immediate area while dock adjustments are made, but the public is under no obligation to comply. The Contractor must return at other times during the specified duty hours to make adjustments on occupied docks.

The dock at the Ray Behrens and Hunter/Fisherman Access No. 15 boat ramp shall be aligned in the center of and parallel with the ramp. All other docks shall be positioned as previously described.

1.2.10.3. Unusual Conditions. During periods of high water, icing over the lake, or for any other reason when the dock(s) are not usable, the Contractor may be required to move the dock(s) from the boat ramp(s) to specified locations at higher elevations along the access road. The Contractor may be required to return the dock(s) to the boat ramp(s).

1.2.11. 55-Gallon Barrels (Refuse Containers). The Contractor shall clean and maintain sanitary conditions for 55-gallon barrels, holders and lids as specified in Appendices C and D and at frequencies specified in Appendix E. The Contractor shall supply and maintain barrels as specified in Paragraph 4.5. Supply 55 Gallon Barrels (Refuse Containers). All refuse shall be removed and a new trash bag installed as specified in Paragraph 4.6. (Trash Bags) during each service. A 10’ radius around each barrel shall be cleaned and litter removed during each service.

1.2.11.1. 55-Gallon Barrel Movement. The Contractor shall insure that refuse containers remain in their proper locations. In the event they are moved, the Contractor shall return them to their proper locations at each regularly scheduled service or within 24 hours after notification by the Contracting Officer. The Contractor shall also collect and properly dispose of all refuse spilled on both land and water due to movement of the containers. The Contractor shall place containers in the holders so the lids can be closed and fit flush over the containers. The Contracting Officer may change the location of refuse containers and/or holders within the recreation areas but the number of containers will remain as specified in Appendix D.

1.2.11.2. 55-Gallon Barrel Movement (Flooding). Refuse containers located within the flood pool elevations of Mark Twain Lake shall be moved by the Contractor to safe locations whenever lake levels rise to the point of jeopardizing inundation of the refuse containers. The Contractor shall return the refuse containers to their designated locations as soon as water levels drop to safe levels. The Government will notify the contractor when lake levels are to the point of jeopardizing inundation of the refuse containers and when water levels drop to safe levels. The contractor shall move all specified refuse containers to safe locations within six (6) hours of notification. The COR reserves the right to move containers in emergency situations.

1.2.13. Fish Cleaning Stations. The Contractor shall remove all fish parts and clean all fish cleaning stations. Items to be cleaned shall include the entire fish cleaning station, light fixtures, working surfaces, base slabs, drain gates and screens, uprights, recesses and eaves.

Fish cleaning station lights shall be tested and replaced as cited in Paragraph 1.2.2.7 (Lights).

1.2.12. Unusual Conditions. Occasionally, emergencies and maintenance problems arise that require the immediate closure of a facility. The Contractor shall be verbally notified as soon as possible, with written notification issued within five working days.

1.3. M.W. Boudreaux Memorial Visitor Center. The Contractor shall clean the M.W. Boudreaux Visitor Center and Campus. All work shall be completed before 9 a.m. on each service day.

1.3.1. Floors. The Contractor shall maintain sanitary conditions and clean all floors. Floor cleaning shall include the floor surface extending up to and including the tops of all baseboards.

The cleaning process and products are required to meet the floor material manufacturer’s recommendations. General floor coverings are identified in Appendix C. The Government reserves the right to change any or all floor coverings. The Contractor shall be responsible for servicing floors that have been changed.

1.3.1.1. Tile, Wood, and Concrete Floors. The Contractor shall clean all floors including, but not limited to wood and tile floors, carpet runners, floor mats, and carpeted or concrete floors in areas identified in Appendix C. Floors shall be cleaned following manufacturers’ recommendations. All light office furniture and other materials including, but not limited to, waste receptacles, chairs, carpet protectors and rugs shall be picked up and/or moved to permit cleaning underneath and around the item. All items shall be replaced to the original position when cleaning of the area is complete.

1.3.1.2. Sealing Tile Floors. The Contractor shall seal tile floors in accordance with manufacturer's procedure using an approved sealant meeting manufacturer’s recommendation.

1.3.2. Community Room Tables and Chairs. The Contractor shall clean the Community Room’s tables and chairs including metal and fabric parts when specified in Appendix E. These tables and chairs shall be place on racks in the Storage area.

1.3.3. Walls and Doors (Lower Level). The Contractor shall clean and polish all walls and both sides of all doors using products meeting manufacturer’s recommendation. Walls shall include but not be limited to painted concrete block, ceramic tile, vinyl panel, wooden panel, stainless steel, and metal panel, papered walls. Doors include all metal, wood, wood/glass and metal/glass doors, and door facings. (Lower Level -from the ground to the bottom of the ledge of upper lobby windows)

1.3.4. Walls, Doors, and Windows (Upper Level). The contractor shall clean and polish all interior and exterior materials from the window ledge to the ceiling including, but not limited to, walls, doors, lights, windows, window ledges, copper leaf sculpture, vents, grates, speakers, fireplace, displays, and fans. Polish shall meet manufacturers’ recommendation. For this service, the contractor shall be given seventy-two (72) hours to commence work. This service will require the Contractor to perform service on items within an area with a high vaulted ceiling that cannot be accessed by ladder alone.

1.3.5. Windows and Glass Doors (Lower Level). The Contractor shall clean all interior and exterior windows and window ledges from the floor to the window ledge including door windows, using products meeting manufacturer’s recommendation. The Contractor shall use an approved non-abrasive cleaner and soft, clean cloth for servicing all windows. Window screens shall be removed and cleaned during this service.

1.3.6. Visitor Center Campus Furniture/Fixtures. The Contractor shall clean equipment and furniture, including water fountains, benches, window shades and venetian blinds, heating and air conditioning grates, ceiling fans, and all furniture within the executive room. Wood tables, chairs, and benches shall be treated with an approved surface wax once per week as noted in the Contractor’s Work Plan. This service does not include the sales area of the bookstore.

1.3.7. Displays. The Contractor shall clean all displays, including but not limited to; map displays, informational signs, brochure dispensers, artifacts, murals, kiosks, bulletin boards, Vietnam Memorial plaques, and components of displays to include painted wooden walls and ceilings, laminated walls, brass stanchions, glass and Plexiglas. All materials used to clean displays must meet manufacture’s recommendations. Extreme caution shall be used when cleaning the displays to avoid damage or disturbing the display. To facilitate cleaning of energized displays the Contractor shall follow the protocols as directed by the COR.

1.3.8. Waste Receptacles. The Contractor shall empty and clean all waste receptacles in the visitor center and throughout the campus. See map in Appendix C for general location of the seven exterior receptacles. The Contractor shall provide and install properly fitted plastic liners for each waste receptacle. Receptacles shall be cleaned during each service. The Contractor shall place all collected refuse in the designated dumpster.

1.3.9. Sidewalks and Building Exterior. The Contractor shall clean the exterior areas by removing all materials, including but not limited to; cobwebs, leaves, bird droppings, litter, and woody debris, on the following, including but not limited to, walkways, sidewalks, overlooks, decks, Vietnam Memorial, dumpster pad, scenic overlook, outdoor classroom, picnic tables, bridges, guard rails, trails, and other areas as identified in Appendix C. The removed materials may not be directed into the Dry River Bed Landscape or other landscape features or areas. The material shall be placed in the dumpster or in a location as directed by the COR.

1.3.10. Restrooms. The Contractor shall clean the two (2) restrooms in the Visitor Center. The Contractor shall clean all sinks, counter tops, toilets, urinals, partitions, child changing stations, walls, and amenities of each restroom with an approved cleaner. The restrooms shall have a pleasing odor once cleaned. The Contractor shall provide an approved, antibacterial soap for the lavatory mounted soap dispensers. The Contractor shall provide a toilet paper supply of a minimum of one full and one half-full roll in each toilet stall, with a surplus supply available to the Government of a minimum of two full toilet paper rolls per toilet stall. One deodorant urinal screen, which emits a pleasing odor, shall be maintained in each urinal at all times.

1.3.11. Lights (Lower). The Contractor shall inspect and test all interior and exterior lights.

The Contractor shall furnish and replace all burned out bulbs and lamps during this service.

(Hard wired “puck lights” are excluded) The inside of the light covers shall be cleaned on the first Sunday of each month and more often if required. Replacement bulbs and lamps shall be of equal wattage and quality as those being replaced and shall be approved by the government. The light cover shall be properly removed and reattached, taking care that the light cover and fixture are not damaged, and the switches turned back to normal operations. (Lower Level -from the ground to the bottom of the ledge of upper lobby windows).

1.3.12. Lights (Upper). The Contractor shall inspect and test all interior and exterior lights.

The Contractor shall furnish and replace all burned out bulbs and lamps during this service.

(Hard wired “puck lights” are excluded) The interior and exterior of the light covers shall be cleaned. Replacement bulbs and lamps shall be of equal wattage and quality as those being replaced and shall be approved by the government. The light cover shall be properly removed and reattached, taking care that the light cover and fixture are not damaged, and the switches turned back to normal operations. (Upper Level -above the bottom of the ledge of upper lobby windows).

1.3.13. Fire Pits and Fire Place. The Contractor shall clean and remove all materials from the interior and surface of the fire pit located by the outdoor classroom and on the observation deck of the Visitor Center. These materials shall be placed in a plastic bag and placed in the dumpster. The Contractor shall extinguish with water all hot coals and other burning material prior to dumping the material in the refuse dumpsters.

1.3.14. Litter Pickup/Removal. The Contractor shall pickup and remove all native vegetation, litter and trash in the designated area. These designated areas include but are not limited to, roadways, sidewalks, playgrounds, decks, overlooks, trails, parking lots, picnic area (normal leaf accumulation excluded), Dry River Bed feature, landscape areas, outdoor classroom, Vietnam Memorial, and around all public facilities and equipment within the boundaries for litter collection as listed in Appendix C. The Contractor shall deposit all litter collected in the dumpster.

1.3.15. Kitchen and Lunchroom. The Kitchen/Lunchroom shall be cleaned. The contractor shall clean the exterior of the refrigerators, microwaves, stove, coffee maker, sink, countertops, and tables. The contractor shall clean the interior of the microwaves, stove, toaster, and coffee maker. The contractor shall provide a hand towel supply of a minimum of one and a half-full roll of hand towels in the kitchen/lunchroom

1.3.15.1. Refrigerator Interior. The interior of the refrigerator shall be cleaned in accordance with manufacture’s recommendations. NOTE: The contractor shall not remove or discard any food and beverages from the refrigerator.

2.0. Service Delivery Summary.

2.0.1. Service Delivery Summary (SDS). The contract service requirements are summarized in performance objectives that relate directly to requirements. The maximum number of defective items in a lot that can be considered satisfactory is called the performance threshold. The performance threshold for each service to be performed can be found in the chart below. When the number of defects for a specified service (or lot) is below the performance threshold, the work will be considered satisfactory. However, the Contractor is still required to correct the deficiencies if possible. Each service that is performed will be determined acceptable or deficient according to the inspection rating that is received. The SDS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided.

Performance Objective

Performance Threshold

Method of Assessment Remedy

See Description of Work

1.0 Through 1.3.14.

No more than zero

(0) defects per month Periodic Validations

Re-Performance Administer quality control program including subcontractor management in accordance with

SDS

The contractor is in compliance with the

QCP 100% of the time

Periodic Validations

2.1. Quality Control Plan. Prior to commencement of work the Contractor shall submit his Quality Control Plan. The Plan shall identify personnel, procedures, instructions, records and forms to be used.

The Plan shall include a description of the quality control organization, name, duties, responsibilities and authorities of each person assigned a quality control function and a copy of the letter to the quality control manager signed by an authorized official of the firm which describes the responsibilities and delegates the authorities of the quality control manager.

2.2. Quality Assurance. The government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with the requirements set forth in this contract. The KO or COR shall inspect by validating actual work performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS.

2.3. Performance Assessment.

2.3.1. Periodic Validations. This method requires the COR to employ a “spot check” style of evaluation. Periodic validations will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The number of times that a service is provided by the Contractor for a given bid item during a specific time period, (day, week, etc.) is called a “lot”. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service after notification by the CO or COR.

Failing to meet the performance threshold as outlined in the SDS for any of these performance objectives in any one month period shall result in a warning or letter of concern from the CO.

Failing to meet the performance threshold as outlined in the SDS of these performance objectives in any combination for any two or more consecutive or non-consecutive months during a contract period shall constitute a deduction.

3.0. Government-Furnished Equipment, Materials, and Supplies.

3.1. General. The Government will supply to the Contractor, for use only in connection with this contract, the following described equipment and materials in amounts, and at times necessary for the use by the Contractor to provide the necessary work described herein. The Contractor shall receive Government-furnished materials at the Mark Twain Lake Project Office. The Contractor shall evidence receipt of such materials by signing ENG Form 4900, Property Control Receipt. All unused materials shall be returned to the Government as soon as practicable after completion of necessary work.

3.2. Utilities. The Government will supply all water and electricity required in the performance of this contract. Water and electricity can be obtained by the Contractor from sources within work areas or from other approved sources.

3.3. Push Bars. The Government will furnish two sets of push bars to be used for boat dock adjustments. NOTE: Push bar bumpers will NOT be furnished by the Government. Examples of a push bar bumper are shown in Appendix I.

3.4. Keys. The Government will furnish the necessary keys for access to recreation areas and facilities.

The Contractor shall evidence receipt of such materials by signing the project’s key control sheet. The Government will furnish one key to the front door of the Project Office. NOTE: DUPLICATION OF GOVERNMENT-FURNISHED KEYS IS NOT PERMITTED. The Contractor shall immediately report the loss of keys to the Contracting Officer. In the event that a Government-furnished key is lost, the Contractor is responsible for reimbursement of all costs incurred by the Government for replacement of entire lock systems throughout the lake project, which are affected by the lost key. Contractor costs shall include, but not be limited to, Government labor, replacement lock costs, replacement key costs, tumbler reworking and all contracted labor costs required to replace lock systems. All lock systems required to be replaced will be equal quality to lock systems presently in place. The Government will determine the specific replacement lock system.

3.5. Vault Chemical Treatment. The Government will supply a biochemical cleaner deodorizer to be applied at a rate indicated by the Contracting Officer.

4.0. Contractor-Furnished Equipment, Materials, and Supplies.

4.1 General. All Contractor-furnished equipment and materials used in the performance of this contract shall be of suitable size, type and quality for the intended use. Contractor-furnished equipment shall be inspected daily by the Contractor and maintained in a safe and good working condition. The Contracting Officer reserves the right to inspect any and all equipment, materials, and supplies prior to award of this contract and during the course of this contract. All materials used in the performance of this contract will become the property of the Government.

4.2. Property Storage. The Contractor will not be allowed to store any equipment on Government property unless approved in advance by the Contracting Officer. If approval is given for property storage, the Government assumes no responsibility for the safety or security of property left on Government property. Limited storage of equipment will be allowed in the Mark Twain Lake Project Office only and shall be marked property of the Contractor. The Contracting Officer will designate specific locations. A small limited supply of cleaning materials may be left in the approved storage areas and must be marked property of the contractor. Property shall be removed from the work site as soon as possible after the completion of the work described herein.

4.3. Vehicles. The Contractor shall provide all vehicles necessary to perform all services under this contract. The Contractor shall keep all vehicles clean and in safe operating condition. Vehicles shall be clearly marked with an identification sign showing, in 2" or larger letters, the Contractor's name, type of business and address as set forth in Appendix F. The contractor shall also provide a push bar bumper that is capable of safely pushing boat docks as shown in Appendix I.

4.4. Carpet Runners. The Contractor shall supply a minimum of nine (9) brand new non-slip carpet runners approximately 4' X 3' in size and shall be placed at the Project Office. The COR will designate color and exact location of each runner. Runners shall be cleaned each time floors are serviced.

4.5. Supply 55-Gallon Barrels (Refuse Containers). The Contractor shall supply all refuse containers (barrels) required for servicing. Barrels shall be empty metal 55-gallon barrels that fit Government Furnished holders with lids in recreation areas. The Contractor shall paint all barrels with Contractor-furnished paint. The paint shall be tan in color, enamel, and shall be approved by the Contracting Officer prior to painting. Barrels shall not be dented or damaged. Barrels shall have a solid bottom. If barrels become damaged, dented, rusted or are found missing, the Contractor shall replace the barrels with new painted 55-gallon barrels. Barrels shall be free of any sharp edges. At any time that barrels become faded, scratched, or marked-up, the Contractor shall repaint barrels using Contractor-furnished tan enamel paint.

4.6. Trash Bags. The contractor shall furnish trash bags at least 2 mil thick and have a proper size to fit the refuse containers.

4.7. Communications. The Contractor shall provide crew leaders with a reliable and functioning communication system with numbers furnished to the Government. The system provided shall insure communications between the Government and the Contractor crew leader(s) during all hours of scheduled work.

4.8. Signs. The contractor shall provide four (4) “Building Closed for Cleaning” signs to indicate a facility is closed for service, two (2) “Out of Order” signs to indicate a facility/utility is non-operational, and two (2) “Floor Slippery When Wet” signs to indicate a floor that is slippery and/or wet. The signs shall have 2” or larger letters. Examples of these signs are in shown in Appendix J.

4.8.1. Uniform Logos. The contractor shall have their business logo or “Janitorial Staff” in a location that is clearly visible on the front and back of employees work uniforms. The contractor is required to wear this uniform anytime services are conducted within recreation and day use facilities.

4.9. Sustainability. In accordance with (IAW) the U.S. Army Corps of Engineer (USACE) Acquisition Instruction (UAI), USACE shall advance sustainable acquisition and the Army Green Procurement Guide by ensuring that all applicable new contract actions include relevant, federally mandated, sustainability requirements.

4.9.1. EPA Designated. Under the Comprehensive Procurement Guidelines (CPG) program the EPA designates products that are, or can be made with recovered materials, and recommends practices for buying these products. Any designated product that is being offered or supplied under this contract shall meet the minimum recommended content levels as identified under the CPG program. The contractor is encouraged to visit http://www.epa.gov/epawaste /conserve/tools/cpg/products for a complete list of designated products and the associated recommended content levels. Offerors must be able to demonstrate that each offered product meets minimum content levels upon request.

4.9.2. Safer Choice. The contractor shall provide Safer Choice labeled product under this contract, as applicable. The contractor is encouraged to visit http://www2.epa.gov/saferchouice/products for updated lists of qualifying products.

4.9.3. Water Sense. The contractor shall provide Water Sense labeled products under this contract, as applicable. The contractor is encouraged to visit http://www.epa.gov/watersense for complete product specifications as updated lists of qualify8ing products.

4.9.4. Bio-Based. The United States Department of Agriculture (USDA) designates certain bio-based products for federal procurement and specified minimum bio-based content levels for those products. Any designated product that is being offered or supplied under this contract shall meet USDA BioPreferred’s minimum bio-based content level. Visit the BioPreferred website for the complete list of designated products and the associate minimum bio-based content level requirements.

4.9.5. Energy Star. As required in clause 52.223-15 Energy Efficiency in Energy-consuming Products, the contractor shall only provide products that earn the ENERGY STAR label and meet ENERGY STAR specifications for energy efficiency. The contractor is encouraged to visit http://www.energy star.gov for complete product specifications.

4.9.6. FEMP. As required in clause 52.223-15 Energy Efficiency in Energy-consuming Products, the contractor shall only provide products that meet Federal Management Program (FEMP) purchasing specifications for energy efficiency under this contract, ass applicable. Covered product categories and the applicable energy efficiency requirements can be found at http://energy.gov?eere?femp/covered-products-categories.

5.0. General Information.

5.1. Scope of Work. Work shall consist of furnishing all labor, equipment, materials and supplies necessary to supply and service refuse dumpsters and fish cleaning stations and maintain sanitary conditions at Clarence Cannon Dam and Mark Twain Lake in accordance with the work schedule, specifications and drawings contained herein.

5.2. Safety. This paragraph applies to contracts and purchase orders that require the Contractor to comply with EM 385-1-1 (e.g., contracts that include the Accident Prevention clause at FAR 52.235-13 and/or other safety provisions). EM 385-1-1 and its changes are available at http://publications.usace.army.mil/publications/eng-manuals/ (at the HQ homepage, select Safety and Occupational Health). The Contractor shall be responsible for complying with the current edition and all changes posted on the web as of the effective date of this solicitation. The Government may inspect all equipment and materials. Any equipment or material found not in conformity with the requirements of this contract shall be removed from Government property immediately. The Contractor shall develop and submit an Accident Prevention Program using the forms located in Appendices G-1, G-2, G-3, and G-4 together with a copy of the Company Policy on Safety.

5.2.1. References. The publications listed below form a part of this specification to the extent referenced. The publications are referred to within the test by the basis designation only.

NATIONAL FIRE PROTECTION ASSOCIATION (NFPA)

NFPA 10 (2010) Portable Fire Extinguishers

U.S. ARMY CORPS OF ENGINEERS (USACE) EM 385-1-1

(2008) Safety – Safety and Health Requirements http://www2.epa.gov/saferchouice/products http://www.epa.gov/watersense http://energy.gov/?eere?femp/covered-products-categories http://publications.usace.army.mil/publications/eng-manuals/ http://publications.usace.army.mil/publications/eng-manuals/

U.S. NATIONAL ARCHIVES AND RECORDS

ADMINISTRATION (NARA) 29 CFR 1910

Occupational Safety and Health Standards

5.2.2. Site Safety and Health Officer (SSHO). Site Safety and Health Officer (SSHO) shall be provided at the work site at all times to perform safety and occupational health management, surveillance, inspections and safety enforcement for the Contractor. The Contractor Quality Control (QC) person can be the SSHO on this project. The SSHO shall meet the following requirements.

5.2.2.1. Work on similar projects.

5.2.2.2. 10-hour OSHA safety class or equivalent within the last three (3) years.

5.2.2.3. Competent person training as needed.

5.3. Accident Prevention Plan (APP)

5.3.1. Accident Prevention Plan. The Contractor shall use a qualified person to prepare the written site-specific APP. Prepare the APP in accordance with the format and requirements of USACE EM 385-1-1 and as supplemented herein. Cover all paragraphs and subparagraph elements in USACE EM 385-1-1, Appendices G-1, G-2, G-3 and G-4, ‘Minimum Basic Outline for Accident Prevention Plan”. Specific requirements for some of the APP elements are described below. The APP shall be job-specific and shall address any unusual or unique aspects of the project or activity for which it is written. The APP shall interface with the Contractor’s overall safety and health program. Any portions of the Contractor’s overall safety and health program referenced in the APP shall be included in the applicable APP element and made site-specific. The Government considers the Prime Contractor to be the “controlling authority” for all work site safety and health of the subcontractors. Contractors are responsible for informing their subcontractors of the safety provisions under the terms of the contract and the penalties for noncompliance, coordinating the work to prevent one craft from interfering with or creating hazardous working conditions for other crafts, and inspecting subcontractor operations to ensure that accident prevention responsibilities are being carried out. The APP shall be signed by the person and firm (senior person) preparing the APP, the Contractor, the on-site superintendent, the designated site safety and health officer and any designated CSP and/or CIH.

5.3.2. APP Submission. Submit the APP to the Contracting Officer’s Representative (COR) for acceptance following award and prior to the post award conference for acceptance. Work cannot proceed without an accepted APP.

5.3.3. APP Enforcement. Once accepted by the COR, the APP and attachments will be enforced as part of the contract. Disregarding the provisions of this contract or the accepted APP will be cause for stopping of work, at the discretion of the COR, until the matter has been rectified.

5.3.4. APP New Hazard Notification. Once work begins, changes to the accepted APP shall be made with the knowledge and concurrence of the COR, project superintendent, SSHO and quality control manager. Should any hazard become evident, stop work in the area, secure the area, and develop a plan to remove the hazard. Notify the COR within 24 hours of discovery.

Eliminate/remove the hazard. In the interim, all necessary action shall be taken to restore and maintain safe working conditions in order to safeguard onsite personnel, visitors, the public and the environment.

5.3.5. APP Review/Updates. Copies of the accepted plan will be maintained at the Mark Twain Lake Project Office. The APP shall be continuously reviewed and amended, as necessary, throughout the life of the contract. Unusual or high-hazard activities not identified in the original APP shall be incorporated in the plan as they are discovered.

5.4. Activity Hazard Analysis (AHA).

5.4.1. AHA Format. The Activity Hazard Analysis (AHA) format shall be in accordance with USACE EM 385-1-1. Submit the AHA to the COR for review following award and prior to the post award conference. Format subsequent AHAs as amendments to the APP. The analysis should be used during daily inspections to ensure the implementation and effectiveness of the activities safety and health controls.

5.4.2. AHA Review. The AHA list will be reviewed periodically and updated as necessary when procedures, scheduling or hazards change.

5.4.3. AHA Development. The activity hazard analyses shall be developed for activities being performed. The AHAs will be developed by the contractor, supplier or subcontractor and provided to the prime contractor for submittal to the COR.

5.5. Emergency Medical Treatment. Contractors will arrange for their own emergency medical treatment. Government has no responsibility to provide emergency medical treatment.

5.6. Reports.

5.6.1. Accident Reports. For recordable injuries and illnesses, and property damage accidents resulting in at least $2,000 in damages, the Prime Contractor shall conduct an accident investigation to establish the root cause(s) of the accident, complete USACE Accident…